ATS Processing Services

Review: I was wrongly charged toll violations on a vehicle I rented through [redacted]. I have proof that I wasn't in the areas during the times in question. I have tried to submit a dispute online and they don't have a form, I've tried calling and I was disconnected, after pressing every option to get me to speak to someone for a dispute.Desired Settlement: Balance adjusted to $0

Business

Response:

Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department to remove the fees.Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.It is our hope that you find this matter to be resolved. Thank you,PlatePass® Customer Service

Review: I received a notice from "Dollar Processing Services" aka ATS on March 26, 2015. It stated that I owed them $815.00 for some red light violation back on November 11, 2014; almost 5 months prior. It also said that if I did not pay in 3 business days that they would be taking the amount from my credit card on file by April 2nd. I went online to see what this was about at [redacted]. The only document that I saw was a 'failure to appear' dated January 27th, adding an additional $300.00 to the original fine amount of $490.00. On March 30th I called the number for [redacted] on the notice and the recording said [redacted]. I left them a voicemail message trying to get more info. I also called ATS that day and spoke with [redacted] asking for specifics because I was pretty sure that it could not have been me, plus it was so long ago. I asked him for an image of me and finally after long hold times and research he stated that he found an image of me and would be emailing it to me. I asked him specifically if it was an actual photo me in his hand, and he replied 'yes'. I also asked him for an extension on the payment date to give me time to research since I was just notified of this. He extended it out 2 weeks. The next day I received a call back from [redacted] at the [redacted]. She explained the violation was for a 'rolling red light' and gave me the general info. By April 10th I never received an email from ATS like they promised so I called back to find out what was up. I do not recall the agents' name, but she stated that they actually did NOT have an image of me only of the same failure to appear notice that I could see on their web site. She said that she would have to request an image from the issuing agency and then would email it to me in 10 business days. I complained that the last agent stated specifically that he had an actual image of me and actually did not. Therefore, I didn't have much more time to dispute these charges as 11 days of my 14 day extension was waiting on an image that was never coming. She gave me another 2 weeks extension as a 'one time courtesy'. By April 17th I never received anything so I called back again and spoke with [redacted] who advised me that the image was sent to me April 15th. After some research and confirming the spelling of my email it was discovered that the letter 'I' was missing from my last name in my email address so she would re-email me this image. I finally received an email that day stating that a case had been opened for me under notice #105704 and that they would get back to me in 10 days. April 20th I finally received a completely distorted black and white image. I went to the photonotice.com web site and saw a clearer image. It was me, but there was a car directly in front of me and my brake lights were on, making it hard to believe that I am the one who should be charged for this violation. The video option would have been helpful, but the video was no longer available for my viewing because the ticket was more than 120 days old. Had I gotten the ticket in a timely fashion I would have been able to have seen the video. Since I was never given the fair opportunity to face my accuser and contest this ticket, I began to do tons of research beginning with my Dollar Rental contract. The contract is pretty vague and short when it comes to traffic violations. It basically says you would be held accountable and there will be an administrative fee added on to the violation. I went to the ATS web site and there they state that they are here to help generate more revenue and take the burden off of the rental company as well as make things easier for the consumer by handling this stuff in a timely and professional fashion. I also researched the Revdex.com and found over 200 complaints! I read thru more than half of the complaints and realized that I am not the only one that has received a notice of a violation way after the fact taking away my right to contest it and being forced to pay. It seems like they go ahead and charge people outrages charges, and its when people complain here that they apologize and then reimburse them. April 24th I called my bank and advised them that I had an open case with ATS, but I wanted to prevent them from charging my account in a bogus effort to steal funds while I have an open dispute with them. The bank suggested canceling the card that I had on file with them and getting a new one; which I did April 27th. On May 5th I called back [redacted] at the [redacted] to find out when [redacted]/Dollar/ATS was notified of this violation. She stated that they first notified them November 24th and the mail notice was sent to [redacted]. I also noticed on the violation that ATS has posted on their web site there is a section "Certificate of Mailing" which has a signed declaration of mailing from [redacted] of [redacted]. dated November 24th. Each page was then stamped December 10th; which suggests that this is when it was processed by [redacted]. I asked Officer [redacted] if Culver City allows the transferring of responsibility and she says that they absolutely do. In which there was an affidavit attached to the violation for a transfer of responsibility to be processed. May 7th I called ATS back and spoke with Emily. I asked her how do I escalate this matter because I do not agree with the fact that they waited so long to notify me, immediately requesting payment, and taking away my right to contest this. She stated that they did not receive this notice until February 9th and then had to do research to figure out who I was. She said they figured it out by March 3rd. Then they sent a notice to me March 20th. I told her that this went against what they advertised on their web site about making things easier for the renter by processing violations in a timely fashion and even transferring responsibility to the driver so that they may have the right to due process. I advised her that the police department advised me that they were first notified November 24th. She did not have an explanation for this so I asked her how I should escalate this. I told her of the many similar scenarios that I saw on the Revdex.com web site and I asked her if I should start there. After long holds etc., she offered to deduct the $300.00 late fee from the amount that they were asking me for, reducing it down to $490 plus the $25 administrative fee. I told her that I don't feel as though I owe the remaining amount either and I never got the fair right to due process. So she stated that she would open a new claim for me and that they would get back to me. I haven't heard from them. This morning I woke up to $815.00 being deducted from my bank account. I called the bank and they state that they don't know how ATS was able to charge a card that had been canceled last month so they opened up a claim. In the mean time I am still having to do research against these slimey people in order to present my case. This is upsetting, stressful, and time consuming. I am a single mom, the other parent is deceased. I can not afford this and now I have to take time out to build a case when they know this is just wrong. How would they charge me when I still have an open dispute with them with out any form of communication informing me of their next step? I received an invoice last night from them for the full $815, but no other communication regarding my claim. It seems like there's a benefit that they get in charging me anyway, even if they reimburse me later like its a numbers game. In doing more research today, these people have lawsuits against them in New Jersey and Kansas City, MO recently for the same thing. I also see the scandal that they had in Chicago with bribery and politicians as well as the heat that they are receiving from Ohio. I don't understand how this sort of business practice is able to go on. Its an attack on everyday citizens and it seems as though they get away with it as they generate revenue for the cities that they operate in. WowDesired Settlement: I would like a full refund of the balance.

Business

Response:

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this issue has caused. At this time we are unable to remove the remaining balance for the amount of $515.00 as it is for the Red Light violation fine. We are only able to remove the penalty fee as the penalty fee is automatically added by the Issuing Authority of [redacted] for a failure to appear in court. We understand you did not receive the notice prior to the court date and this is the reason we have removed the penalty fine for the amount of $300.00. In order to avoid further penalty fees we paid the Issuing Authority of [redacted] directly on your behalf. We apologize you were unable to view the video on the violation, however; the images show you as the driver and the images are step by step of the Red Light violation. It is our hope that you find this matter to be resolved. Please don’t hesitate to contact us with any further questions or concerns. Sincerely,Customer Service SpecialistAmerican Traffic Solutions

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.ATS voluntarily did not handle this alleged violation in a timely or professional fashion, therefore violating my right to due process. By law the issuing authority has to send a notice of violation to an alleged offender within 15 days. Why would it be ok for ATS to take almost 5 months to contact me? This is a shady unethical practice that takes away my right to face my accuser and contest this ticket in a court of law. I should have equal protection under the law as anyone else who receives a violation whether it be by photo enforcement or by a human officer. The photo provided does not reveal a violation and ATS is not a legal authority to determine guilt. They are a private for-profit organization who's job is to generate revenue for their client. As I stated before, an officer from the [redacted] stated that they 1st contacted [redacted] back on November 24, 2014; in which that documentation was stamped December 10th by [redacted]. I also have documentation from the Superior Court which shows that they were contacted a 2nd time, January 27th. This was 2 months later, giving them yet another opportunity to reach out to me or simply transfer liability. The officer also stated that they DO ALLOW the transfer of liability and the only way that it wouldn't have been done is if the rental company decided not to. I have the copy of the blank affidavit that was sent to [redacted] to allow them to transfer responsibility to me. When I asked them to advise why it took so long to contact me they opened a claim to "research" it, never got back to me, and decided to take the money from my bank account without any authorization. It appears in most of these Revdex.com complaints that this is a regular practice for them. Also, my rental agreement terms does not say that they have free reign to take whatever they want from my credit card that I entrusted them with as a loyal customer. Nor does it say that I forfeit any of my rights. I rent from or used to rent from Dollar/[redacted] exclusively for my personal rentals for years and just started using them for my clients in my profession in Television Production. I will absolutely never use Dollar again and I will make sure that I spread the word about this to all of my colleagues and everyone I know. No one would appreciate this type of treatment. Attached is a similar Revdex.com case which proves as an example of how this is a regular business practice for them. I also attached sections from their web site where they promise to provide excellent customer service, timely processing, and the transferring of liability to the renter so that we may retain our right to due process. The last attachment "No Presumption of Guilt", which in their words, states that a camera ticket is not a presumption of guilt, it is a summons to be able to go to court. Its clear that I was not treated fairly and do not owe this citation.

Regards,

Business

Response:

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $515.00. Please allow up to 5 business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved. Best Regards, ATS Processing Services

Review: I was unaware of charges that were billed to my credit card for tolls. I was under the impression by the counter clerk that I would only be charged $4.99 for Plate pass a day. My car was rented from 5/8-5/11/15. I incurred an additional charge of $43.55.Desired Settlement: refund of $43.55 back to my charge account

Business

Response:

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. As a one-time courtesy we have forwarded your inquiry to our refund department to remove the complete balance for the amount of $43.55. Please allow up to 5 business days for this to appear on your account and thank you for your patience. For further information please refer back to page three of your rental agreement contract.It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service

Review: A few months ago a rented a car from [redacted] and paid extra for a [redacted] so I could go through tolls without stoppping. Then on 02/05/2014 I was charged $71.90 to my credit card by [redacted]. I promptly emailed them on February 7th to ask why I had been charged. On February 17th I received a response via email and was told "the information in our system does show that your rental vehicle was covered by the [redacted]® service and as a result you will not receive a violation for the missed toll. All tolls will be charged to the [redacted]® system."

Since I had already been charged I responded to the email saying that I was charged and would like a refund. I never got any response to that email. I submitted this same information again on the [redacted] website never heard anything back. Additionally I called [redacted] to ask for help, I was told they could do nothing and I would need to contact [redacted]. On February 28th I emailed my complaint to [redacted] never responded at all. On multiple occasions I called [redacted] but the phone number only leads to a recording. After all of these efforts I have not received any response to my emails and of course I have not received the refund I deserve of $71.90. Please help me get the refund that is due to me. Thank you for your assistance.Desired Settlement: I was incorrectly charged $71.90, I would like that amount refunded back to my [redacted].

Business

Response:

Dear [redacted], According to our records, our office did receive and respond to an email from you on 2/17/14. We also received a call from you on 2/17/14 and 2/25/14 – In both email and phone call we described the charges on your account. We apologize that you were not satisfied with your account information that you were provided with. Information from [redacted] indicates that you drove a total of 798 miles under rental agreement [redacted] ( 1/17/14 17:30 – 1/20/14 16:28 ). To travel from your pickup location [redacted] through all tolls and back totals around 754 miles. In order to remove any charges from your account, we will need documentation showing you were not in the area of these tolls. This can include any bank statements, receipts, etc. Please submit these documents to information@[redacted] or fax to [redacted]. [redacted] offers the [redacted]® Service for $4.95 per rental day ($24.75 max per rental month), plus tolls if [redacted]® is activated during your rental period. The details surrounding the [redacted]® service are contained on page 3 of your rental contract. [redacted]® is an automated electronic toll payment service that enables rental car customers to use high speed, cashless toll lanes to avoid having to stop and pay tolls with cash. We are committed to providing the highest level of customer service and apologize for any inconvenience this situation may have caused. Regards, [redacted] Support Specialist

Review: In April 2014 we rented a passenger vehicle from [redacted] (rental record #[redacted]). The rental fees and taxes were paid to [redacted] upon returning the vehicle.

Several weeks later, a separate charge of $45.30 was billed to our credit card by [redacted] Traffic Solutions ("ATS", d.b.a. "[redacted]") for tolls incurred during the rental. We questioned the total amount billed and requested an itemized invoice from ATS/[redacted], but they refused to comply with our request. A billing dispute was initiated through [redacted], and while ATS/[redacted] did finally produce an itemized invoice, they claimed that we were responsible for the full amount of $45.30.

We subsequently re-opened the billing dispute and pointed out that the itemized invoice showed that ATS/[redacted] had incorrectly billed an [redacted] Lane toll charge at the COMMERCIAL TRUCK RATE of $6.50 (the [redacted] rental record clearly showed that we had rented a passenger vehicle). ATS/[redacted] also double-billed us for tolls on the ** Turnpike (charging $10.20 and then $10.65; we entered and exited this toll road only once).

ATS/[redacted] has been extremely difficult to deal with and they continue to refuse our requests for a partial credit for the overbilling issue. We hope that they will take the time to look at each charge carefully and, if necessary, ask the toll authorities to make adjustments (as we are not permitted to file disputes for a toll pass that we do not own).Desired Settlement: Requesting a partial credit of $17.15 (= $6.50 for overcharged [redacted] toll plus $10.65 for the duplicate billing on the ** Turnpike)

Business

Response:

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department to reduce the administrative fee and the invalid tolls for the amount of $19.63. Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding [redacted] fine and fees incurred during your rental period.It is our hope that you find this matter to be resolved. Thank you, [redacted]® Customer Service

Consumer

Response:

I have reviewed the response sent by [redacted] Traffic Solutions (ATS) in reference to complaint ID [redacted]. I also confirmed find that ATS has finally issued a refund to our credit card account. Thank you for your help with getting this complaint resolved.Sincerely,*. [redacted]

Review: ATS Processing Services handles Rental Card toll-road violations on behalf of [redacted]. ATS notified me by mail that their records indicated that I owed a $0.77 charge for a supposed toll violation in Florida on 1/22/2014. I received notice # [redacted] that references [redacted] toll number [redacted]. When I contacted ATS to complain about this being an erroneous charge, they said they would provide some form of proof for this charge and that if I had further questions I should contact [redacted]. When I spoke to [redacted] they stated that they could not provide any documentation about this toll # and that I should bounce it back to ATS.

When I spoke to a supervisor at ATS they informed me that there was nothing more they could provide to substantiate the charge and that I had no recourse but to pay the charge. I expressly stated that without any form of proof of violation they were not to charge my credit card, but they did anyway. A charge of $15.77 has been process against my Amex.

There is either a problem with the data manipulation at ATS or at [redacted]. But in either case, one of these two parties has inaccurate information the is likely costing innocent drivers millions of dollars.

I have filed a complaint with the Florida Attorney General in this matter. A quick google search on this topic reveals that this is not an isolated incident and that this merits a deeper investigation by the media and consumer advocacy groups.Desired Settlement: Full refund of the $15.77 AND a written explanation of how this error occurred in they systems at ATS or [redacted]

Business

Response:

Dear Customer,

Thank you for contacting us regarding your concern. It is our goal to provide you with excellent customer service and we apologize for any inconvenience this may have caused.

Our records indicate that this account was researched on 2/12/14 and a photograph of the rental vehicle accessing the toll was emailed to you on 2/13/14. We apologize if you did not receive this email and have issued a courtesy refund for the full amount of $15.77.

Again, thank you for contacting us and we apologize for any inconvenience this may have caused.

Best Regards,

ATS Processing Services

Review: I was billed $21.88 platepass toll for a rental car on March 6, 2015 from [redacted], CA. [redacted] rental agreement number [redacted] I did not have posession of the vehichle at the time this toll was registered. I also only had the rental car for 3 hours, picked up and returned at [redacted] Airport and drove a total of 34 miles. The toll location in question is 2 hours ONE WAY from the [redacted] airport and nearly 75 miles away. Clearly this is not my charge. I provided documentation throught the website of this weeks ago and no response. You are not able to actually talk to a person to resolve issues which is frustrating. Emails have been ignored.Desired Settlement: refund of toll charges that are not mine $21.88 to the credit card they were charged to ASAP.

Business

Response:

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $21.88. Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service

Review: I called customer service on 3/17/15 to inquire regarding a bill I received for an alleged toll charge in [redacted] on 1/3/15. I explained that I was not on this road in [redacted] and requested any additional information I can use to contact the [redacted] to verify, via an image or some other evidence that I was there at that time, and was told there is no evidence to be provided. I tried contacting the [redacted] and without further information I am unable to substantiate the cost they have billed me. I was very diligent on my trip, having stopped once to pay a toll and on a separate account, writing a check to the [redacted] for a toll I was unable to pay. I am unable to substantiate this toll and [redacted] and its parent company ATS is unwilling to provide me with the additional information I need to dispute the toll. In addition the customer service representative was very agitated and short with me on the phone, causing unwarranted tension on the phone call. Further, there is no clear link on their website to open a dispute.Desired Settlement: I ask for the exact information which was provided to [redacted], in its native/unaltered format, to determine a toll was charged to the vehicle. In specific, the agency assessing the toll (and their contact information), some form of evidence that the car was in a toll lane (photo or otherwise), and an explanation of how the $1.30 toll became a $26.05 bill. I have already been provided a date and time for the alleged toll, a time during which I was eating lunch at a [redacted] (I have a credit card receipt).

Business

Response:

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $26.05. Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding [redacted] fine and fees incurred during your rental period. It is our hope that you find this matter to be resolved. Thank you, Platepass® Customer Service

Review: I received a [redacted] from my autobody shop while my car was being repaired. I have two EZ pass transponders, and transferred the one from my car to the rental car. No one ever informed me that the PlatePass was installed in the vehicle. I do not even know why the PlatePass was triggered at one point over my own transponder. I checked my EZ pass records, and have a similar charge but at a slightly different time. I am willing to pay the 4.30 charge for the toll because it may be that PlatePass overrode my EZPass on that toll. My objection is to the 24.75 charge for an "Adminstrative Fee." This is absurd. I will not pay for a service that I neither wanted nor needed. Almost $25 for a $4 toll, when I already have EZpass? I really think that you need to look into the business practices of this company. Running a toll without paying it is a criminal offense, and everyone knows that. If you don't have EZpass, you stop and pay the toll. Installing this in vehicles, not telling people, and then charging an extortion like service fee is a scam. There has to be a class action lawsuit waiting to happen here.Desired Settlement: I pay $4.30.

Business

Response:

Dear Customer,

Thank you for contacting PlatePass with your inquiry.

To confirm, we registered the license plate on your rental vehicle only (no PlatePass transponder was equipped). When you drove through the Gateway Location on the Pennsylvania Turnpike, your personal transponder failed to read; which unfortunately happens at times. PlatePass will register vehicles in specific Tolling Regions to prevent the issuance of Inadvertant Toll Evasion Violations, as a courtesy and on behalf of our Rental Partners.

We have processed your request for removal of the administrative fee. Your new amount due is $4.30, for the toll only.

Thank you for bringing this matter to our immediate attention.

Best Regards,

Business Analyst

PlatePass, LLC

Review: I rented a car from Hertz in June of 2013. I specifically told the teller I didn't want the automatic toll device that I would pay for cash. I was told I would not get it. I paid all tolls cash until I went to a toll and didn't have any coins. I later paid that toll with in the four days allowed. I was charged on Jul 11, 2013 for $26.25 for using their Platepass system. I did not notice the charge until October 21, 2013. This is when I sent in an email and called about having the charge removed. It is now Nov 11, 2013. Three weeks have past since I sent my email and called in. I followed up with a call the first week of November and was told that they were having problems processing refunds. That is not my problem. They were able to quickly charge me for a service I never asked for or intended to use; nor gave them permission to charge my card. I refused the service at the desk.Desired Settlement: I would like my money refunded immediately.

Business

Response:

Dear Customer,

Thank you for contacting PlatePass with your inquiry.

We have refunded your account in full. You should see the transaction reversal appear within a couple of days.

Thank you for bringing this matter to our immediate attention.

Best Regards,

Business Analyst

PlatePass, LLC.

I rented a car to travel to a family party in Vermont. A few weeks after I returned I noticed on my credit card a charge from plate pass for traveling through some tolls in NY nowhere near where I was staying. When I first called to dispute it they told me that their team would investigate it and I should check back in 10-15 business days. When I did which is now 28 days after my trip they told me I needed a receipt to prove where I was. Because I did not purchase anything to have any receipts, they informed me that there was nothing they could do and I had to pay someone else's tolls. Very dissatisfied with their customer service and their dispute procedures. If you are renting a car buy something and keep the receipt for a month so you will not have to pay someone's $30.00 toll bill like I did.

Review: It charged my credit card for $30.75. Transaction and posted on 08-25-2013.

I rented [redacted] car, drove thru [redacted] of [redacted], **. I drove only once. I paid bridge toll to "[redacted], **." Amount paid is $5.00. Trans Date 08/06/2013. Post Date 08/08/2013. Approval code [redacted]. Merchant Zip Code [redacted]. Phone # ###-###-####.

Rental agreement[redacted] Plate Pass Approval code: [redacted].

I paid the toll on 08-06-2013. The PlatePass [redacted] Tolls should not charge me on 08-25-2013.

I would like to ask Plate Pass give me refund for the chargeDesired Settlement: Refund-Credit Card Credit

Business

Response:

Dear Customer,

Thank you for contacting PlatePass with your inquiry.

Please provide documentation showing your payment to the [redacted] and we will reconcile immediately.

Thank you kindly.

Regards,

Business Analyst

PlatePass LLC

Review: I rented a car over the holidays and visited my Daughter in Texas. I was following my Son in law and he took me through the toll road which had no people or option for cash. He informed later that the state would simply take a photo of the license plate and mail me a bill for the toll. When I received my credit card statement, the charge was for $26.76. I called platepass and they informed me that the fine print on the rental agreement explains that they can charge me $4.95 per day for the length of my rental and their explanation is that platepass handles these toll charges for the auto rental company. The two tolls come to $2.10 total and I feel that this is misrepresentation and quite frankly, exorbitant and misleading. I am a frequent traveler that rents many vehicles per year and have never encountered such thievery before. There was no platepass in the vehicle and I was shocked that they were allowed to handle this case with such extreme surcharges.Desired Settlement: Full refund minus the toll charges.

Business

Response:

Dear [redacted], Thank you for contacting PlatePass® with your inquiry. Our research shows that the PlatePass® service was actively used for one day during your rental period. As a one-time courtesy, we have reduced the administrative fee to $4.95 to reflect a single day’s use. A refund of $19.80 will be applied to your account within the next 3-7 business days. Please note that [redacted] offers the PlatePass® service for $4.95 per rental day ($24.75 max per rental month), plus tolls if PlatePass® is activated during your rental period. The details surrounding the PlatePass® service is contained on page 3 of your rental contract. PlatePass® is an automated electronic toll payment service that enables rental car customers to use high-speed, cashless toll lanes to avoid having to stop and pay tolls with cash. We are committed to providing the highest level of customer service and apologize for any inconvenience that this issue may have caused. Thank You, [redacted]PlatePass® Support Specialist

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

This company gets credit card numbers from companies like [redacted] without the consent of the customer and refuses to even consider refunds.

Review: I was charged subsequent to my rental of a [redacted] car, $31.75 on a $7.00 toll to cross the [redacted]. This appeared on my credit card. The charge posted on 10/28/2014, the charge was incurred 10/04/2014.

I called PlatePass 11/26/2014 to question/dispute the charge. I was told nothing accept I owe $31.75 by a rep name [redacted]. I had no idea that my rental was equipped with such a device or that if used would incur a charge

of 453% of what an actual toll was. Basically I was told, tough luck but not quite in those terms.Desired Settlement: I would like to be refunded the $31.75-the $7.00 actual toll= $24.75

Business

Response:

Dear [redacted],Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $31.75.Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.It is our hope that you find this matter to be resolved.Thank you,PlatePass® Customer Service[redacted].[redacted]

Review: They provide a service for Hertz but have charged me for roads I have not traveled on and they have the wrong return dateDesired Settlement: corrected bill

Business

Response:

Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.

We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department to remove the complete balance.

Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.

It is our hope that you find this matter to be resolved.

Thank you,

PlatePass® Customer Service

[redacted] | Monday - Friday, 6:00 AM to 4:00 PM PST |

Review: Rented a car through [redacted] while traveling in Florida. To cover tolls at unmanned toll booths, purchase a $10 (min. $ value you can purchase) [redacted] (part of [redacted]) for the [redacted] rental. When I made purchase, I entered rental car company, car color, make and model, along with car tag #. Went through 2 unmanned booths at $1.30 each. Toll by Plate should have covered these 2 charges. A couple weeks later, received a bill from American Traffic Solutions (ATS) for $22.40. Called and spoke with [redacted] at ATS. He explained charge was for the 2 unmanned booth charges for $2.60 plus an Admin charge of $19.80. Explained I had purchase Toll Pass - [redacted] for rental car and he said computer system often didn't "sync" and pick up the Plate Pass credits. Offered to provide the Purchase Authorization # but he said they were merely this billing agent and I would need to dispute charges on-line, which I did. Also contact [redacted] to dispute charges.Desired Settlement: Credit [redacted] account for the $22.40 charge from American Traffic Solutions since tolls of $2.60 (2@ $1.30) had been paid through my $10 [redacted] purchase from [redacted].

Business

Response:

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $22.40. Please allow up to 5 business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved. Thank you, [redacted]® Customer ServiceInformation@[redacted].com[redacted] | Monday - Friday, 6:00 AM to 4:00 PM PST |

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I rented a car from [redacted] in December 2013 and recently received a bill from "PlatePass LLC," which appears to be the same company I am filing this complaint against, for the amount of 25.75. It claims that in the [redacted] rental agreement was information about automatically accepting a service that charges over 25 dollars for using a toll road one time. If this information was in the agreement, it was embedded deeply in fine print that I did not notice, I would not have accepted the agreement if I had. I was not informed verbally by [redacted] that renting their cars required accepting this additional service from a separate company.

I believe it is unethical to be billed for a service I did not seek out or desire from a company separate from the one I was purchasing a service for. I believe it is unethical to be billed for a service from this company when I did not desire it, and had no conscious knowledge of this service, nor did I gave conscious consent to accept this service. Even if I had been aware, I believe it is grossly unjust and unethical to charge over 25 dollars for using a toll road one time.Desired Settlement: Elimination of the 25.75 charge from this bill. I would also desire that this company, along with [redacted], be required to seek active agreement for this service at the time of car rentals, rather than it being automatically included in every car rental agreement without most customers knowledge of this being the case.

Business

Response:

Dear [redacted],Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department to remove the fees.Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service[redacted].[redacted](877) 411-4300 | Monday - Friday, 6:00 AM to 4:00 PM PST |

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

[redacted] ([redacted])

Review: I was charged for tolls that I did not do. I have complained to plate pass and hertz on several occasions about the charges. I was asked to provide proof that I was not present for those charges. I provided the proof, it was not good enough for them. they asked for a copy of my bank statement. I provided it to them. I was told that once they received it it would take them 10 days to process and I would get my refund. when I called back after almost a month they were still giving me the run around about my refund. as I explained to them there was no way possible for me to have had those charges. they tried to use the milage as a crutch but as I informed them I live in [redacted] work in [redacted] go to school in [redacted]. of course there is going to be a lot of miles on the car, I'm doing a lot of traveling. but I did not incur those charges and a prompt refund would be most appreciated.Desired Settlement: FULL refund and a formal apology.

Business

Response:

Dear Customer, Thank you for contacting us regarding your concern. It is our goal to provide you with excellent customer service and we apologize for any inconvenience this may have caused. Please be informed that your account was refunded in full on January 13, 2014, in the amount of 69.05. We apologize for any delay and hope that you find the issue to be resolved. Best Regards,ATS Processing Services

I had no idea why I had received a 26.25 charge on my credit card that I had used to secure my rental car. When I called to dispute the charge, I was told that (even though we had paid cash) there had been another unmarked, unadvertised toll both that we had gone under. The charge for the toll was 1.50. Since we had the car for 20 days, they added a 4.95 fee for each day we had the car rented even though we didn't go on the tollway the first day we had the car, we were still charged for the full rental contract of the car.