ATS Processing Services

Review: I rented a car from Hertz in November while traveling to Florida. During the rental process, I was never informed about the 3rd party supplier - Platepass. While driving, I paid all tolls in cash so that I did not have to use any kind of pass and avoid unnecessary charges. In mid-December, I received a charge on my account for the use of Platepass. I called the company up and informed them that I paid all tolls in cash and they informed me that there was a road that does not accept cash and therefore the charges were legitimate. At no time did I authorize this company to use my credit card. My credit card information was shared ONLY with Hertz. Hertz did NOT inform me at any time about the Platepass, the possible charges and sharing of my credit card information. This is extremely concerning, especially the part about Hertz sharing my credit card number with a third party without informing me. I am currently disputing the charges through my bank.Desired Settlement: Change in practice at Hertz and discontinued use of the third party user.

Business

Response:

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $16.15. Please allow up to 5 business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service

Consumer

Response:

[redacted]:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I rented an vehicle from budget from 9-21-15 to 10-19-15 . I receive 4vehicle violation notice on 11-3-15 from budget processing services saying I have an due balance of 92 dollars for each of the 4 vehicle violation . They have an 42 dollars handling fee for each violation notice . My question is how can I be charge an fee for something I had no idea of having an vehicle violation. These vehicle violation where sent to budget from city of New York from picture that was taken of the vehicle. How can the handling fee be wave being that I was not given an chance to paid for the violation that was never given to me in person or was never mail .no vehicle violation notice from the city of New York was ever mail to me

Account_Number: Rental agreement# (Desired Settlement: DesiredSettlementID: Billing Adjustment

Wave handling fees. And see pictures of the vehicle violations

Business

Response:

Dear [redacted], Thank you for contacting us as it is our goal to provide you with excellent customer service.We have read all of the information you have provided. We understand that you have questions regarding the administrative fee and what it covers. When you receive a violation, unless that violation is one where an officer pulls you over and hands you the ticket personally, then the ticket is sent to the registered owner of the vehicle. In this case that was [redacted], who then forwarded the information to us to be processed. When we receive a violation we have two options depending on when we receive the notice. We can either transfer the violation into your name or we will be responsible for making payment towards the violation to prevent further penalties. As this is a rental vehicle and not a personal vehicle the issuing authority has no knowledge of you as the driver until we have processed the violation and attempted to initiate the transfer of liability process.In this instance, we were unable to transfer liability and the authority required payment for the violations. Therefore, we have billed you the violation amounts as well as the administrative fees. Per your rental contract with [redacted], you are responsible for all fines, penalties, and administrative fees related to any and all violations incurred during your rental agreement. It appears as though you were issued a one- time courtesy refund for one of the administrative fees. As we have processed the violations, we are unable to adjust any additional administration fees. We have attached a copy of each of the violations for your records. It is our hope that the information has been helpful and you find this matter to be resolved.Best Regards,ATS Processing Services

Consumer

Response:

I feel the feed should be wave I wasn't given notice of ticket at no point

Business

Response:

Dear [redacted], Thank you for contacting us as it is our goal to provide you with excellent customer service.We have read all of the information you have provided. We understand that you have questions regarding the administrative fee and what it covers. When you receive a violation, unless that violation is one where an officer pulls you over and hands you the ticket personally, then the ticket is sent to the registered owner of the vehicle. In this case that was [redacted], who then forwarded the information to us to be processed. When we receive a violation we have two options depending on when we receive the notice. We can either transfer the violation into your name or we will be responsible for making payment towards the violation to prevent further penalties. As this is a rental vehicle and not a personal vehicle the issuing authority has no knowledge of you as the driver until we have processed the violation and attempted to initiate the transfer of liability process.In this instance, we were unable to transfer liability and the authority required payment for the violations. Therefore, we have billed you the violation amounts as well as the administrative fees. Per your rental contract with Budget, you are responsible for all fines, penalties, and administrative fees related to any and all violations incurred during your rental agreement. As a one-time courtesy we have removed three of the $42 administrative fees, for a total adjustment of $126.00. As we have processed the violations, we are unable to adjust any additional fees. It is our hope that the information has been helpful and you find this matter to be resolved.Best Regards,ATS Processing Services

Review: I believe that the information regarding this service is misrepresented inside the rental car that it applies to, which indicates that there is a $4.95 charge, in addition to the actual toll, each day you use the service. The invoice I received includes tolls on two days and service charges on four days. I asked that the company remove the service charges on two days. The customer service representative said that he would "submit my request to the research department." I'm not sure what this means. He indicated that I would receive a new invoice, though I'm not sure why. I would expect to receive an explanation rather than an invoice.Desired Settlement: I want the charges reduced for two days of service for $4.95 each day.

Review: I rented a car from Hertz and when I crossed the SF Bay Bridge I paid the tool with my personal transponder. Platepass charged me $29.95 for the same bridge toll (and admin. fee). Then, on its phone recording, Platepass states to fax documentation that you paid the toll to Platepass and they will credit the money back within a week. It has been over a week and I have not received any notification from Platepass or Hertz.Desired Settlement: please contact me to let me know if there is a problem or when I can expect my money back.

Business

Response:

Dear Customer,

Thank you for contacting PlatePass with your inquiry.

We have refunded you in full and apologize for any inconvenience that this may have caused you. We appreciate you providing your transaction statement, as we have been able to report a technical issue with the Bay Area Toll Authority. Your transponder read, yet the Toll Authority still took a photograph of your rental vehicle driving through the Bridge and charged our PlatePass Account as well as yours.

We appreciate you bringing this matter to our immediate attention.

Thank you.

Best Regards,

Business Analyst

PlatePass, LLC

Review: I got a parking ticket. I paid the parking ticket about 6 weeks ago. I got a letter from ATS saying they paid the ticket and I owed them the amount of the ticket and a $23 service charge for paying the ticket.

But they didn't pay the ticket. I did. The nice woman said that I could fax proof of payment but at most I would get refunded the amount I paid.

I respectfully explained that the claim that ATS paid the ticket was false. I paid the ticket.

What service was involved other than falsely billing me? Even a 30 second check of parking bureau records would have shown that the ticket had been made over 6 weeks ago. Upon in fact performing a service they would be entitled to bill a charge for the service.

The service should tweak its service by not claiming that they paid the ticket if they didn't.Desired Settlement: I would like them to reduce the amount owed to zero. ATS falsely claimed that they paid the ticket I paid. They claimed that a service was rendered when the only service rendered was to send out its mistaken claim.

They should tweak their service to check that the statements about moneys paid are accurate.

Business

Response:

Dear Customer,

Thank you for contacting us regarding your concern. It is our goal to provide you with excellent customer service and we apologize for any inconvenience this may have caused.

After speaking with a clerk for the City of Syracuse, we have verified that payment was made before ATS received notice of your violation. A refund has been issued in full for the amount of $48.00. Please allow up to 5 business days for this to appear on your account.

Again, thank you for contacting us and we apologize for any inconvenience this may have caused.

Best Regards,

ATS Processing Services

PlatePass is a convenience system used by [redacted] that allows its renters to bypass cash toll lanes. I have to rent from [redacted] regularly for business. Beginning in February 2014, I have been erroneously charged by PlatePass four (4) times, the latest being November 2015, but I was not notified until this month (February 2016). The toll charges are always in areas that I have not passed thru. Looking at complaints on line, this appears to be a common practice, and because of it's regularity, I can only presume it is intentionally done in an effort to capitalize on people not checking their credit charge statements.

Review: Company failed to properly issue notice of hearing in timely manner. Consumer contacted (via certified mail) the City of [redacted] in this matter- seeking status of my case & was never notified by ATS, who handles the red-light camera violations for the City or by the City of [redacted] themselves. Consumer has now been ordered to pay $158.00 fie because they "missed" the hearing. The company is using fraudulent practices to collect money from consumers. By not mailing the notice informing consumer when the hearing will be, consumer misses the hearing, thus is found to be responsible for the fees by default.

This is not considered a legal issue because none of the individuals conducting the hearings work in law enforcement, nor are there any judges present, as admitted by the review board.Desired Settlement: Dismissal of red-light ticket due to faulty practices on behalf of ATS and unreliable method of contacting consumer, thus resulting in consumer missing traffic hearing. Company is not acting in good faith and is either not sending the notices or is not sending them in a timely manner.

Business

Response:

Dear Customer, Thank you for contacting us regarding your concern. It is our goal to provide you with excellent customer service and we apologize for any inconvenience this may have caused. A notification of your hearing was mailed on 3/28/14, indicating that the date had been scheduled for 4/17/14. A copy of the notification has been attached to this response for your reference. As ATS does not conduct hearings, you will need to contact the City of [redacted] directly at ###-###-#### Again, thank you for contacting us and we apologize for any inconvenience this may have caused. Best Regards, ATS Processing Services

Review: From 8/25/2013 to 8/28/2013 I rented a car from [redacted] in South Florida. Upon entering the highway I saw there were two options for payment of tolls - Electronic (also known as a Sun Pass or EZ-Pass) or Cash. I called [redacted] to see if the car was equipped with a electronic device and they informed it was and I should use it. Never was I informed of any fees for this service. In total I accumulated $10.78 in tolls on m trip. 1 Month later on 9/21/2013 I received a charge on my credit card for $30.58 for services rendered on 8/25/2013-8/28/2013. PlatePass doing business as ATS works with [redacted] to provide this electronic service. However, the renter would only be aware of this if they read the fine print on their agreement. At no point did [redacted] nor PlatePass inform me that I was automatically entering into an agreement with them when I went through that toll. To me it amounts to a hidden charge, and the original representative whom I spoke with either was uninformed or deceptive. It is not fair that I paid 3x the amount for my tolls that they should have cost. Had I know about their charges I would not have used their services. I called PlatePass with my concern and they said they would look into it. The result was a partial credit of $4.95 instead of the full credit of $19.80 I felt due.Desired Settlement: I would like a credit applied to my credit card account in the amount of $14.85 for the services they have yet to refund

Business

Response:

Dear Customer,Thank you for contacting PlatePass with your inquiry.Our Research Team has processed a courtesy reduction refund in the amount of $4.95. The terms and conditions of your rental contract contain how the PlatePass Service works, where it can be used, the administrative usage fees and how to remit Toll Payment independently, if you prefer. Please refer to your rental records for additional information regarding the PlatePass Service.Thank you for bringing this matter to our immediate attention.Best Regards,[redacted]Business AnalystPlatePass LLC

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I am not satisfied with this resolution. PlatePass has a service agreement with [redacted] that is essentially a "hidden charge". I was not aware of the charge upon renting and now Platepass is trying to force me to accept their terms because it was written in the "fine print". It is thievery. Platepass should make sure its service providers make a conscious effort to explain the terms of service, rather than the customer be subject to buyer beware protocol of reading the "fine print". It is unethical. I want a full refund because I would not have used their service otherwise. Moreover they should enhance their own business practices.

Regards,

Business

Response:

Dear Customer,I have processed your refund request, as a one-time courtesy.Thank you for bringing this matter to our attention.Regards,[redacted]Business AnalystPlatePass, LLC

Terrible company policies and poor customer service. I was mistakenly charged for an automatic toll on a rental car from [redacted] by the Colorado Toll Authority. (The car was parked at hotel during the supposed toll). I called PlatePass to dispute the toll and explained the situation, and they said they would open an inquiry with the Toll Authority. I called back 2 weeks later to find out their idea of a dispute involves checking the mileage I drove to see if it is theoretically possible for me to have driven through the toll, and then not providing any sort of proactive communication on their decision. Had they simply verified the picture of the license plate from the toll authority with the actual license plate from the vehicle they would see there was a mistake. This took all of 5 minutes to accomplish directly with the Toll Authority in Colorado--and now I have to continue badgering PlatePass to refund the fees and toll charges. To top it off, they have some deal with [redacted] which prevents you from disputing the charge directly on the credit card. Complete nonsense.

Review: [redacted] and/or ATS sent m a bill for a parking violation in New York City which the company claims occurred during my contract period with Budget Rental Car. However, the parking violation occurred after I returned the car to my final destination in Helena Montana (November 14, 2015). The date of the alleged violation in New York City is moreover ONE DAY (November 15, 2015) after I returned my car to Helena. It is impossible for anyone to drive from Helena to New York in less than one day. I was not in New York during my travels; I have not been in New York for over 20 years. The dates of the rental return and alleged violation are clearly printed on Budgetrentalfine Notice number [redacted]. GPS data associated with the rental car will substantiate that no travel to New York occurred during the period that I possessed the vehicle (11/7-14/2015).Desired Settlement: [redacted] and/or ATS should retract the bill for $40 sent to me on March 1, 2016.

Business

Response:

Dear [redacted],

Thank you for contacting us regarding your concern; it is our goal to provide you with excellent customer service.

We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $40.

Again, thank you for contacting us and we apologize for any inconvenience this may have caused.

Best Regards,

ATS Processing Services

Review: I rented a car in Orlando for family vacation between Dec 8 to 14, and when I picked up the car I specifically mentioned that I would not need the "auto pay" method for any tolls because of a very unpleasant experience I had from my previous family vacation there. The woman told me just simply pay all tolls with cash and it would be fine. Therefore I was very, very careful to pay cash at every single toll gate...

However on Christmas day I got a charge to my credit card with $25.50 because a $0.75 toll I missed at "[redacted]" at the time when I would be on my way out of the airport. I did careful research on the map as I would travel to my hotel at [redacted], and along the route I could not find where I would take that exit with a toll that I would've possibly missed.

When I first called the customer service for dispute the woman over the phone didn't have my correct address and wasn't sure it should be me at first, but I was sure given it "happened" to me as my credit card was charged for that "reason". And laterly after I did the map research I tried to call in three more times to give them the analysis but with only one success and even that was "accidentally" dropped off the second it got through! It could be the holiday busy time for them, but don't forget this is supposed to be my "HAPPY NEW YEAR" time too! This is so frustrating and I have no mood trying any more, I need Revdex.com's help on this!!!!Desired Settlement: Please refund me the credit card charge of $25.50!!!!

Business

Response:

Dear Customer,

Thank you for contacting us regarding your concern. It is our goal to provide you with excellent customer service and we apologize for any inconvenience this may have caused.

Please provide more detailed information regarding your charges. A notice number or citation number will help us in locating your account to resolve this matter as soon as possible.

Again, thank you for contacting us and we apologize for any inconvenience this may have caused.

Best Regards,

ATS Processing Services

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I rented a car through [redacted] in 8/16/15 from [redacted] FL (rental agreement [redacted]). I picked up the car at 4:24 pm and drove straight to [redacted]L where I filled up the gas and turned in the car at 9pm at the [redacted] office, with the rental ending on 8/17/15. I later received a parking violation invoice (notice number [redacted] from hertzrentalfine.com from a violation from "12:15 am on 8/17/15 from [redacted]L". There are many problems with their "proof" of my violation: first, the ticket was issued a month BEFORE my rental (on 7/16/15) and the DUE DATE of the delinquency notice matched my rental date (8/17/15). Second the delinquency notice was for [redacted] and I rented through [redacted] Third, the time of the violation and license plate number are hand-written on the notice and are not printed on the official [redacted]h violation. Third, I was not in [redacted] at 12:15 am (when the alleged violation occurred), the car was parked in the [redacted] lot in [redacted] I have previously submitted proof of my credit card payment for gas in [redacted] that was made prior to turning in the car on 8/16/15 (hours before a [redacted] "violation" occurred).

I disputed the charge through the [redacted]m website and received notice that my case had been closed...and was then charged $30 on my credit card! I emailed customer service and was just told I needed to dispute the rental timing with [redacted] This is clearly not my parking violation (it was for a violation a MONTH earlier), and have been stuck with somebody else's ticket. [redacted] or ATS clearly cannot read the "proof of violation" and see that the dates do not match my rental. I should not have to jump through hoops like this to correct this error and I never gave [redacted] permission to bill my credit card. I expect to have my charge reversed within 7 days or I will dispute the charge with my credit card company.Desired Settlement: Full refund of charge

Business

Response:

Dear [redacted],

Thank you for contacting us regarding your concern. It is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $30.00.Please allow up to 5 business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved.

Thank you,

ATS Processing Services

Review: I rented a car at [redacted] at the [redacted]nternational Airport. I was not informed that the car was registered with Plate Pass for which I would be charged $4.95 for each day of my rental period whether I passed through any tolls or not. There were no stickers or signs inside the car informing me of Plate Pass. I passed through two tolls on one day, October 6th, at 8:52 pm and 9:00 pm, for which the toll charges were $3.25 each. The administrative fee, for the privilege of having Plate Pass about which I was not informed, was $24.75. I was charged for all 7 days of my rental period although I only passed through tolls on one day. This is a deceptive practice and based on the number of billing complaints on the Revdex.com website, it seems like many others agree with my assessment. The customer service rep I spoke with said he would send it to their Research Department which "is very busy and backed up" and that I should check back in a week to ten days to see if they would be able to offer me a one-time courtesy discount.Desired Settlement: I am certainly willing to pay the toll charges totalling $6.25 and the administrative fee of $4.95/day for the ONE day that I used it--a total of $11.20. The charge to my credit card was $31.25. I would appreciate a credit in the amount of $20.05. Plate Pass should provide a flyer to be included with all car rental agreements when this additional expense may occur! The administrative fee should be charged only for days on which the "privilege" is used.

Business

Response:

Dear Customer,

Thank you for contacting PlatePass with your inquiry.

We have processed your request for a refund, in the amount of $19.80.

Please allow up to 3 days for this transaction to process through your financial institution.

Thank you for bringing this matter to our immediate attention.

Best Regards,

Business Analyst

PlatePass, LLC.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I appreciate the response from the business and will wait for the business to credit my card for $19.80. When the credit is posted to my account, I will consider this complaint resolved.

Regards,

I rented a car from [redacted] rental at the airport in Tampa, FL. I was unaware of this Platepass service until after the fact (when they billed by credit card). The [redacted] rep didn't educate me at all on the service; I assumed I'd be able to pay cash at all tolls. Right outside the airport you don't have an option to pay cash on the highway going north from the airport. I was fine with the toll fees for the automatic drive thru tolls (ones where you don't have the option to pay cash), though they charged me a service fee for the term of my rental contract (5 days), even though I used the service that 1 time right outside the airport, due to not having the option to pay cash at that one. Called their customer service line to dispute the charges, within 10 days they refunded me all service fees I didn't have a toll. Overall, I am very pleased with their response. I blame [redacted] for not educating their customer’s on the front end, but Platepass did remedy my issue very timely.

Review: I noticed a charge on my credit card statement for May 2015 which showed a transaction dated May 19, 2015 with [redacted] for $46.75. Since I had not done any business with this company, I disputed the charge. My credit card company, [redacted], contacted ATS Processing and was told that the charge related to toll fines for a car I rented from [redacted] rental in [redacted] in April 2015. [redacted] later sent me a letter that they could not resolve the claim so they reinstated the charge in July using the original May 19 transaction date.

I then contacted the vendor, ATS Processing, and complained that they charged my credit card without first notifying me of the charges. They actually sent me the written statement by mail in July 2015, even though the amount was charged to my credit card account in May 2015. I also complained about the unreasonable high processing fees charged by ATS Processing, which amounted to $45 for a $ 1.75 citation. They said that they would reverse the charge of $46.75, and I should pay $8.99 instead. ATS Processing told me that the credit card charge would be reversed, so I should pay them the $8.99 immediately, which I did by check dated June 20, 2015. ATS sent me an online statement which showed the reversal of the charge for $46.75. However, I notice that [redacted] had not removed the credit card charge, even after I contacted them and sent them by mail the statement from ATS Processing showing the charge reversal.

Diners Club indicated that they could not reverse the charge on my credit card account unless ATS Processing initiated the Credit Card reversal. I contacted ATS Processing again by phone and also sent them an email dated July 16, 2015, but to date no action has been taken. To date I have not had a response from [redacted] on this matter either, so the charge of $46.75 is still on my credit card account.Desired Settlement: I would like to either get a refund or have the credit card charge reversed by ATS Processing and [redacted] immediately.

My ATS Processing NOTICE NUMBER: [redacted]

Business

Response:

Dear [redacted], Thank you for contacting us regarding your concern; it is our goal to provide you with excellent customer service. We apologize for any miscommunication regarding your account. We have issued a refund check in the amount of $46.75 that was mailed on August 4, 2015. Again, thank you for contacting us and we apologize for any inconvenience this may have caused. It is our hope that you find this matter resolved. Best Regards, ATS Processing Services

Review: I received a notice from ATS that I had gone through a toll road and that they would charge my **rd in accordance w/ the fine. I allowed them to proceed and they charged my **rd the $30 as I did not dispute the toll and still do not. However today over 2 months later I have now received a bill for over $100 from the state of ** telling me I did not pay the toll. When I called ATS they told me the $30 charge was for admin and they did not pay the toll. I did not ask them to admin anything and also they did not transfer the info in a timely manner or I would not have received the violation. My assumption was the $30 payment was for the toll and not just 'because.'Desired Settlement: ATS should pay the $100 fine I have now received as well refund the $30 they took as they did nothing to assist or 'administrate' my account

Business

Response:

Dear [redacted], Thank you for contacting the ATS Processing Services. We would be happy to assist you in regard to Notice Number [redacted]. When we receive a violation from the issuing authority we will have two options depending on when we receive the notice. We can either transfer the violation out of the registered rental car company’s name and into your name or we will be responsible for making payment towards the violation to prevent further penalties.In this instance the issuing authority did transfer the liability for the violation into your name. The issuing authority has reissued the violation in your name and should mail it to you at the address on file. If you feel this violation was issued in error or you feel you should not have received this violation, please contact the issuing authority to dispute the violation directly. We will not be able to dispute the violation on your behalf. As we value you as a renter, we will waive this $30.00 administrative fee as a one-time courtesy. Please be advised that there will be an administrative fee on any future violations that occur in rental vehicles, and we would not be able to waive it as a courtesy. We hope that this information is helpful. Best Regards, ATS Processing Services

Review: We were improperly charged for a PlatePass. We rented a car on 7/12 from Hertz Rental in Omaha, Nebraska and returned it five days later to the Hertz in Omaha. We were charged for a Plate Pass usage in New York. We called to explain the problem to the PlatePass service representative who said that, even though he acknowledged that we could not have only driven 1600 miles (according to the Hertz paperwork) and made it to New York and back (more than 2000 miles roundtrip), we would have to prove that we were where we said we were--South Dakota. We have sent the documentation to prove that we could never have been in New York to use the Plate Pass, but we have not heard back about our refund.The company wrongfully charged our account for charges that their service representative acknowleged we could never have done. We have asked for proof that it was the van we rented that made the charges (photos of the license plates, any record) but the company has refused to provide evidence that we owe the money and stands by their charges. We believe they are fraudently withholding our refund.Desired Settlement: Refund the incorrect charges immediately. We have had to pay the amount to [redacted] to keep our account current.

Business

Response:

Dear Customer,

Thank you for contacting PlatePass with your inquiry.

To confirm, your refund request was processed last wednesday after our research team found data inconsistencies.

We apologize for any inconvenience that this may have caused.

Thank you.

Best Regards,

Business Analyst

PlatePass LLC

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: During the dates of 7/25/2014-7/28/2014 I rented a car from [redacted] (Rental agreement #[redacted]). I went through one toll on my way to [redacted] and then through the same toll on the same day (7/27/2014) on my return home. On their invoice ([redacted]) it states that the fee is $0.75 for each toll, which would justifiably come to $1.50. I understand a service fee to be assessed as they provided a service, but the fee is outrageous and outlandish. Platepass charged me the $4.95 a day admin fee for all four days of my rental. When I spoke to [redacted] (10/3/2014 at about 4:15 p.m.) on the phone, she stated that the fee wouldn't be assessed if it was unavoidable toll. The [redacted] to [redacted] from[redacted], [redacted] did not allow to for anywhere to stop and pay cash for the toll. There were several signs explicitly stating to keep driving and not to stop. She then told me over the phone that the [redacted] beltway system is now completely cashless with no stops. I find this charge to be a shady business practice that Platepass has implemented and hides behind "it's in the contract" buried in there. Also, with Ms. [redacted] own statement, the admin fee should not be charged. I informed them via e-mail that I would be filing my complainant concurrently with the Revdex.com.Desired Settlement: I would like to see Platepass refund the admin fee they assessed for $4.95 a day for 4 days which totaled $19.80. I would also like to see them amend their business practice to be more transparent. Also, if tolls are unavoidable, and Platepass is aware of them (as Ms. [redacted] proved), they should not charge outrageous "admin fees" to penalize patrons.

Business

Response:

Dear [redacted],Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department to remove the administrative fee as a one-time courtesy for the amount of $19.80. Please allow up to 5 business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved. Thank you,PlatePass® Customer Service

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

Review: I rented a car at [redacted] in [redacted] @ 5pm and my credit card was charged $33.35 for a toll in New York 2.5 hours after my car pick-up time, and then another in Pennsylvania the next day, even though I did not take the car out of [redacted]. I called, was told it would go to their refund review department and to check back in 10 days. I called back the following week and was told a dispute was never opened but that she would send it to the refund review department to review it and I would need to check back in 10 days. I asked for some sort of confirmation or proof that it was actually being reviewed so that I did not have to call back in another 10 days to find nothing was resolved, and she could not give me one, said I had to take her word for it. The fact that I was charged for a toll 15 hours away 2.5 hours after picking up the car should be review enough. After reading all of the other reviews on Revdex.com, this seems to happen a lot with this company, which should warrant an official investigation of the company of some sort.Desired Settlement: I would like to have my credit card refunded the $33.35, without having to call back again and be placed on hold for another 30 minutes each time.

Business

Response:

Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $33.35. Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.It is our hope that you find this matter to be resolved. Thank you,PlatePass® Customer Service

Review: I rented a car in March 2014. I was charged for tolls in april, May and June. Now in September, they decided to charge me some more. Their policy is that charges may appear up to 6 weeks after the rental. This charge is far outside that window and should not have been made.Desired Settlement: I want my $0.25 back for the fraudulent September charge.

Business

Response:

Dear [redacted],

Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.

We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department to reduce the balance.

Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.

It is our hope that you find this matter to be resolved.

Thank you,

PlatePass® Customer Service

([redacted]) [redacted] | Monday - Friday, 6:00 AM to 4:00 PM PST |

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The response contains no information concerning the issue. It is a copy of a previous message informing me that the complaint has been forwarded to the business. It is either in error, or a delay/obfuscation tactic.

Regards,