ATS Processing Services

Review: ATS dba Platepass overcharged me on my credit card.

They are not in their office on the stated office hours for their 800 number

They systematically have overcharged 1000's of consumers, unknowingly, $10 at a time.Desired Settlement: I would like to have an audit done of Platepass' invoices to look for overcharges.

I would like to have American Traffic Solutions agree to have an auditor look at their consumer invoices for overcharges.

I would like to have ATS correct the systemic overcharges for all of their customers.

Business

Response:

Dear Customer,

Thank you for contacting PlatePass with your inquiry.

We apologize that you did not find the PlatePass Service a Value and appreciate you bringing this matter to our immediate attention. To arrange a different method of Toll Payments while renting a vehicle in the future, please refer to Page 3 of your rental contract. This page fully explains how the PlatePass Service works and how to avoid utilizing our service, if preferred.

We have refunded you in full, as a one-time courtesy and remain grateful for you bringing this matter to our attention.

Best regards,

[redacted] | Business Analyst

PlatePass, LLC.

American Traffic Solutions Inc.

Making Life Safer and Easier on the Road Ahead ™

Review: I am an [redacted] resident. I was in [redacted] visiting a family member stationed at [redacted]. I landed at RDU and rented a car from [redacted] car rental. Being my first visit there, I was unaware of the open tolling policy of the state and the lack of ability to pay the tolls as you drive through them. Neither the open tolling policy or the administrative fees were made clear by the representative that supplied the rental. It was a surprise to learn of the open tolling as we started our drive. After my return I reached out to the [redacted] tolling department to submit payment for the tolls but was told they could locate the vehicle information. Then I received a bill from [redacted] in the amount of $48.28 for the 3 tolls I went through. The tolls totaled $3.28 and there was a $45 administrative fee. That is more than 1350% of the cost of the toll. I am astounded at these charges and the fact that they were not transparently disclosed. Otherwise I would have chosen a different company. I believe this to be an extremely unfair practice.Desired Settlement: Bill to be adjusted but more importantly adequate and transparent disclosure regarding open tolling as well as administrative fees to future renters.

Business

Response:

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $48.28. Please allow up to 5 business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved. Thank you, ATS Processing Services

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. I hope in the future the business will consider instituting policies and employee training that ensure renters will have full disclosure and transparency of fees related to open tolling.

Regards,

Review: I was double billed for use of toll roads in [redacted]. [redacted] asked me to provide the itemized billing (with time-stamps) to prove that my [redacted] was activated before the 1st [redacted] charge. I provided the bill from [redacted]. No action was taken. I called and was asked to send it again....still no action. I have sent them the information 4 or 5 times now. They just ignore me, don't reply to e-mails and now none of their phone numbers work (on the website, and the one listed with Revdex.com).Desired Settlement: Please refund the charge. I did what was asked to prove that I already had an active [redacted] transponder and the [redacted] billing was in error. It is dishonest and unethical to refuse to refund the charge. Nor should I have to keep requesting this over and over.

Business

Response:

Dear Customer,Thank you for contacting [redacted] with your inquiry.Our records indicate that upon receipt of your personal toll tag statement, our Customer Service Team emailed you requesting a Toll Statement which displayed the Toll Transactions for the questioned time period. It appears that communication failed to convey that no action would be performed until receipt of the requested documentation.We have refunded you in full and apologize for any inconvenience that this may have caused you.Thank you for bringing this matter to our immediate attention.Best Regards,[redacted]Business Analyst[redacted], LLC.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I rented a car last month and a month was charged a fee for 26.00 from PLATEPASS Hertz. PLATEpass claims that Hertz was supposed to tell me that the vehicle was equipped with plate pass, however I paid cash the toll each time. Now I am disputing with Hertz the fee, thankfully my credit card company will not hold me responsible for the fees, but what a frustrating experience!

Review: I was billed $79.99 for toll usage. The issue is, I have my own EZ-pass and did not use theirs. They claim I was somewhere in [redacted] at 4:15pm and in [redacted] at 7:35pm on 10/15/2015. I was never in [redacted], and in fact my own EZ pass has me in [redacted] at 8:28 PM. The issue is, [redacted] and [redacted] are hundreds of miles apart so how can they say I was in [redacted] at 7:35 pm when I was in **? The charges are false, I was never in the locations they claim I was and they do not seem to want to remove the charges. Furthermore, they did not contact me, they just charged my credit card without my permission. I find this to be fraud.Desired Settlement: Full refund to my credit card.

Business

Response:

Dear [redacted],Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $79.99. Please allow up to 5 business days for this to appear and thank you for your patience.It is our hope that you find this matter to be resolved.Thank you,ATS Processing Services

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. However, I feel a fraud investigation should be opened against this company as it seems they have done this one too many times and to too many people.

Regards,

Plate Pass has recently charged an employee $4.95/day to NOT use a toll booth just because they had a rental car, on top of the toll charge. I don't believe charging customers "just in case" they go through their toll on top of the actual fee for driving through their toll should be legitimate. How could we possibly owe Plate Pass $4.95 for a day of not driving through a toll booth? When called to ask about these "fees" customer service did not have a clear answer for these charges. They do not seem legitimate. I would at least like a better answer for where these fees are going.

Review: While vacationing in [redacted] we had a rental car from [redacted] While driving on the I4 Connnector we were forced to use platepass as there was no cash toll. Had there been a cash toll I would have used it.

Platepass then proceeded to charged me $24.75 on one .77 cent toll. Why should I have to pay service fees of that magnatude when I am being forced to use Platepass.

Upon returning the vehicle to [redacted] I asked about having to use Platepass, and the Hertz representative told me that I would be charged for the toll amount ONLY. So not only was I forceably charged for something, but was also lied to by [redacted]Desired Settlement: To pay for the toll only.

.77 cents

Business

Response:

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department to remove the full balance in the amount of $27.43. Please allow up to 5 business days for this to appear on your account and thank you for your patience. For further information please refer back to page three of your rental agreement contract. It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service [email protected] [redacted] Monday - Friday, 6:00 AM to 4:00 PM PST |

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: This company has charged my credit card $62 without authorization. They claim I was in Aurora,CO on the 470 for 3 toll charges on Sept. 26th when was in Chicago,IL. This company provides no proof and demands you prove them wrong. As in court, they should bear the proof not the consumer.Desired Settlement: Refund plus 20% hassle fee!

Review: My wife rented a car at our dealer's service center while her car was being repaired. This was with [redacted], Rental Agreement [redacted], from 9/12 through 9/15/14. Shortly afterwards, we saw an unauthorized charge on our debit card for $68.55 made by PlatePass. Upon investigating this charge, PlatePass provided an invoice that claimed that the rental car had $68.55 in tolls and fees, when in fact neither my wife, myself, nor the rental car were anywhere near any of these tollbooths anytime during that rental period. In fact, upon checking mileage with GoogleMaps, just to drive from the rental point to each of the toll plazas in turn (and nowhere else in between - i.e., sleeping in the car on the turnpike for hours between subsequent charges) would have EXCEEDED the number of miles that we had driven the car. I called PlatePass a month ago and asked them to remove the charges. When I called again today to inquire on the status, they said that I needed to provide documentation proving that we didn't drive through these tolls. Since I have no way of providing a document to prove a negative, I feel that this company is deliberately trying to rip off my wife and myself. How about them providing proof that we did? I demand a full refund from this company, and I further demand that [redacted] immediately provide an unsatisfactory rating on this company.Desired Settlement: A full refund of the $68.55 that was charged to my debit card. actually, they should also reimburse me for time spent on the phone trying to ttalk to them, as well as the time spent filing this complaint with you. Plus I demand an apology from the company for treating me like a criminal and considering me guilty unless I prove my innocence, as well as essentially stealing my money without authorization. We did not drive the car in the vicinity of those tollbooths, we could not physically drive through all those tollbooths wothout exceeding the total mileage of our rental. Isn't that proof enough?

Review: From November 19, 2014- November 28, 2014 I rented a car from Dollar under the Rental Agreement Number [redacted]. At the beginning of March I received a letter from the Dollar Rental Fine services with a bill of $112.65 for tolls and administrative fees regarding these tolls. The toll amount was $7.65 and I was charged $105.00 in administrative fees. The toll booths on the highways I had to use were the kind that mail you your bill- I did not have an option to pay cash or I would have. When I called the company to file a dispute regarding the charges, I was told that they would still honor the $95 toll pass option… I declined this offer because if I could have paid cash for the tolls, I would have. $100 for $7 tolls is unethical.Desired Settlement: I am requesting a billing adjustment of $90- in other words bringing the Total Amount Due to $22.65. (subtracting the toll charges and one administrative fee).

Business

Response:

Dear Customer, Thank you for contacting us regarding your concern. It is our goal to provide you with excellent customer service. We apologize for any misunderstanding. Many locations in Florida have switched to cashless tolling and we understand you may have been unaware of travelling on a cashless toll road. As a courtesy we have adjusted $90 from the balance due, bringing your new balance to $22.65. Again, thank you for contacting us and we apologize for any inconvenience this may have caused. Best Regards, ATS Processing Services

Review: I rented a vehicle from [redacted] at [redacted] on July 12 through July 21st. I paid for my rental time and everything was fine(so I thought). There was a charged on 8/11/14 from Platepass [redacted] Tolls for $27.35. When I questioned them about this charge they told me that there were two tolls that I did not paid while I was using the vehicle in [redacted]. I explained that I did paid for all my tolls in cash and never used the platepass. So, they are charging me $1.30 for two days plus $24.75 administrative fee. I said that it wasn't a fair charge because I NEVER used a toll without paying for it. So, it is pretty much my word against theirs because obviously who asked for a receipt when paying for a toll charge? Then [redacted] a CSR proceed to try to refund me $24.75 which is the administrative fee that I would only paid the $2.60 for the tolls. Then only $19.80 which is the amount minus a day charge of $4.95 and $2.60. Then I asked to speak to a supervisor and he then said that they will only refund me $14.85 which is the amount minus two days of $4.95 each and $2.60. I want a total refund of $27.35 because I never used a toll without paying for it. They are not doing honest business. Only God knows how many customers get charge fees without their knowledge.I want my money back and report them to your company because it is a dishonest way to do business. That is all I am asking and I need your help. Thank you in advance for your assistance on this matter.Desired Settlement: I would like to have my full refund of $27.35 because when I rented the vehicle I was clearly told that I would only paid if I used the service. Which I never used.

Business

Response:

Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $27.35.Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and feesincurred during your rental period.It is our hope that you find this matter to be resolved.Thank you,PlatePass® Customer Service

This company is legally stealing from people, hyenas waiting for you to make a mistake so that they can charge you $25 for a 75 cent missed toll. I don't understand why any car rental company would associate with them. Thieves!!

Review: I was charged for a toll of .75 and then charged for 6 days of an administrative fee for the platepass on a rental car.

First of all I paid each and every toll in cash and second I did not have any agreement with platepass. They just charge you an administrative fee for a service you didn't even ask for or agree to use? This is total unfair business practices.

And this is the second time that this has happened to me.Desired Settlement: Refund and the car rental (Hertz) should explain everything in detail regarding the platepass and have you sign an agreement. Nothing was told to me when I picked the car up.

Business

Response:

Thank you for contacting PlatePass® with your inquiry. We apologize for any inconvenience this matter has caused. We have refunded your charge in full. Please allow 3-5 business days for the transaction to process.[redacted] offers the PlatePass® service for $4.95 per rental day ($24.75 max per rental month), plus tolls if PlatePass® is activated during your rental period. The details surrounding the PlatePass® service are contained on page 3 of your rental contract.PlatePass® is an automated electronic toll payment service that enables rental car customers to use high-speed, cashless toll lanes to avoid having to stop and pay tolls with cash.We are committed to providing the highest level of customer service and apologize for any inconvenience this situation may have caused. For additional information, you may contact us by e-mail or by phone.Thank You,PlatePass® Customer Service

Review: After renting a car from [redacted] I received a bill for $22.30 for two tolls totalling $2.50. THIS IS COMPLETELY ABUSIVE and I did not agree to a "Service Fee" of $4.95 per day.

I rent cars ALL THE TIME and always get billed for the tolls through the rental company. This was my first time renting through Hertz, and they somehow enabled this company to levy ABUSIVE fees.

To say I am livid is an understatement.Desired Settlement: I would like a credit for the unauthorized "service fee" I was charged, which totaled $19.80.

Business

Response:

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. As a one-time courtesy we have forwarded your inquiry to our refund department to remove the complete balance for the amount of $19.80. Please allow up to 5 business days for this to appear on your account and thank you for your patience. For further information please refer back to page three of your rental agreement contract.It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service

I rent from [redacted] every week. Twice in the last 6 months I have seen incorrect credit card charges from Plate Pass. There is no easy way to determine what rental agreement the charge relates to leaving me struggling to determine why I was charged and on the phone with customer service for 10 minutes each time as we they try to figure out why I was charged. The first charge of $27 was for a toll way in Florida when I had rented the car from Maryland and had stayed in Maryland my entire trip. The second charge was for $47 and was for a toll way in NY when again I was in Maryland the whole time. I have/will be refunded but I don't want to have to keep checking my credit cards every month. It seems very unreliable and then very difficult to determine why you are charged. I am going to look at switching to a different rental car company that does not use plate pass if that's an option.

Review: I rented a vehicle with [redacted]. This company, aka PlatePass first charged my credit card without authorization and without providing any details to me prior to charging my credit card.

Next issue, I did exactly as instructed by [redacted] in I placed the rental vehicle license plate in my toll tag account. I was charged by the [redacted] each time I drove on a toll road when I had the rented vehicle incurring no charge through this company. I have detailed records from the [redacted] showing when I was charges and when I placed the rented vehicle tags into my account. Despite this, they charged me additional inaccurate charges. They charges me $1.91 for a toll charge that I already paid and an administrative fee of $24.75.

All of these charges need to be repaid. I am disputing the original charge mentioned previously. This company does nothing but charge excessive invalid amounts to customers. I do realize they have paid for their A+ rating by paying for the accreditation but someone needs to hold them accountable. I do reserve the right to begin or join a class action suit despite paying and despite this report.Desired Settlement: Revdex.com remove the A+ rating since there are 200+ complaints.

Business

Response:

Dear [redacted],

Thank you for contacting PlatePass® with your inquiry.

After reviewing the details of your inquiry, we have determined the charge in the amount of $26.66 was for one VIDEO toll accessed during your rental period the use of the electronic toll payment service offered by PlatePass® while under rental agreement [redacted]. Additional information is located on page 3 of your attached invoice, as well as page 3 of your rental contract.

If you did have an active transponder during your rental period, please submit your statement showing activity between 10/26 10:41 and 11/9 09:21, and we will gladly refund the administrative fee. You can send this to [email protected] or fax to ###-###-####. Please note that [redacted] offers the PlatePass® service for $4.95 per rental day ($24.75 max per rental month), plus tolls if PlatePass® is activated during your rental period. The details surrounding the PlatePass® service is contained on page 3 of your rental contract. PlatePass® is an automated electronic toll payment service that enables rental car customers to use high-speed, cashless toll lanes to avoid having to stop and pay tolls with cash. This is all described, as well as instructions how NOT to use the service if you did not wish to, in the rental contract that was signed prior to receiving your keys to the rental vehicle.

We are committed to providing the highest level of customer service and apologize for any inconvenience that this issue may have caused.

Regards,

PlatePass Support Specialist

[redacted]/ATS Processing Services ([redacted].[redacted].[redacted]). After our trip I received a letter informing me that I had not paid a toll fare on a highway in Colorado. I wrote back that we were never in Colorado, only ID, MT and WA, with a short trip to the airport in Portland, OR. Now I discover that my VISA has been charged to cover this fraudulent claim. I have responded to them that I wasn't anywhere near Colorado on the appointed day, and asked for an immediate refund. Of course, I can document that we were staying in Olympic National Park in Washington on that day, but I resent being hassled and wonder how frequent this ploy is. Should I suspect to suspect a scam operation?

Review: Rented a vehicle with the understanding at the counter that I was paying for 2 toll passes and if I needed any additional passes, I was to contact a *-[redacted] number which I was given. After using the 2 passes, I called to get a third. Upon my return home, I received a violation notice for 2 unpaid toll passes. After inquiring I was told that the car rental agreement did not have any such payment for tolls upon rental. I explained what was told to me at the desk that day but this was given no consideration. I offered to pay the tolls but I feel I should not be charged for administration fees which were twice the amount of the tolls. Another complaint I have is that upon reserving the rental vehicle, I was not informed ahead of time that I needed to provide an insurance card so I would not be charged additional insurance. This whole experience has ended up adding $150 additional unforeseen costs.Desired Settlement: I am going to pay the violation notice - if a reimbursement of the administration fees plus insurance charges provided I forward a certificate of insurance for that travel time could be arranged I would be satisfied.

Business

Response:

Dear Customer, Thank you for contacting us regarding your concern. It is our goal to provide you with excellent customer service. We apologize for any miscommunication regarding the All-Inclusive Tolling service. As a courtesy we have adjusted the $30 processing fee from the balance due. As for the inquiry regarding insurance coverage, you would need to contact the Dollar Customer Service Department @ ###-###-####. Again, thank you for contacting us and we apologize for any inconvenience this may have caused. Best Regards, ATS Processing Services

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I recently rented a car from [redacted]. During the rental period, I used an [redacted] provided by the rental company. Paying for the toll charge during my usage of the car is completely understandable. However, I should not be subjected to paying anything else such as processing or admin fee. If [redacted] provided by he company failed to work during my renting period, I should not be at fault.Desired Settlement: The amount they charged my credit card is $37.00. Since Toll amount is $7.00, I will agree to pay that amount.

Please refund administrative fees of $30.00.

Business

Response:

Dear Customer, Thank you for contacting us regarding your concern. It is our goal to provide you with excellent customer service. We apologize for any miscommunication regarding the All-Inclusive Tolling service. As a courtesy we have refunded the $30 processing fee. You should see the credit reflect within 3-5 business days. Again, thank you for contacting us and we apologize for any inconvenience this may have caused. Best Regards, ATS Processing Services

Review: I Had toll charges of $4.71 for one day in [redacted] and administrative charges of $105, which is a rip off. I tried to get a [redacted] tag for tolls, but the Tag agency said they cannot open an account for rental cars, and I have to deal with rental car companies. There are no cash payment facilities in [redacted]. The rental car companies are ripping off renters by taking advantage of [redacted] tag system deficiencies. This is a problem affecting all car rental clients.Desired Settlement: The administrative charges should be one time reasonable fee for the complete rental and not for every toll incidence.

Business

Response:

Thank you for contacting us regarding your concern. It is our goal to provide you with excellent customer service. Dollar offers an optional Platepass service for a small daily fee. As your rental was not opted in to this service, you were charged a $15 admin fee per toll. You have the option of opting in to the Platepass program at any point before, during, or after your rental agreement. Please let us know if you would like to opt in to the Platepass service for this rental, which will reduce your total by $63.75 to $45.96. Again, thank you for contacting us and we apologize for any inconvenience this may have caused. Best Regards,ATS Processing Services

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This facility was not offered to me when I booked the rental or when I picked up the car at the airport. I am wiling to pay for the one day platecharge for the day I used the toll. Rest of the days it was parked in [redacted] and there was no need to pay for toll. Please advise the platecharge for one day plus the toll.

Regards,

Business

Response:

Thank you for contacting us regarding your concern. It is our goal to provide you with excellent customer service. We apologize if you were not informed of the PlatePass service at the time of your rental. As a courtesy, we have reduced the charges on your account to $11.49, which reflects pricing for 1 day usage of the Plate Pass service. Again, thank you for contacting us and we apologize for any inconvenience this may have caused. Best Regards,ATS Processing Services here...