ATS Processing Services

I recently (Jan 4-6, 2016) rented a car from [redacted] for my bi-monthly trip to Utah for work. This is the first time I've rented with [redacted]. The total cost was $158. Two weeks later I received a bill from [redacted] Rental Fines (aka ATS Processing Services) that I owed $138 for tolls. The tolls actually amounted to $33 but they added $15 admin fee per toll (yes, per toll!). The average toll was about $3. They limited the admin fees to 7 so I owed $105 in admin fees and $33 in tolls. This admin fee is outrageous and was not discussed when I rented the vehicle. I'm sure it's buried in the paperwork but I've never been ripped off by another rental agency. When I rent with [redacted], they only charge me the actual toll charges. I tried calling [redacted] Rental but they told me there's nothing they could do because it's a separate company. I tried contacting ATS but was no successful. After spending time to fill out a dispute resolution page on ATS' web site, the form was erased and a "cannot process your submission at this time. Try again later" message appeared. I wonder how many [redacted] customers are being ripped off in [redacted]?

Review: I contracted wiht [redacted] for Golden Gate Bridge Tolls to handle my [redacted] Car rental (Rental Contract Number [redacted]) .I set this up on February 9, 2015 and my confirmation number with [redacted] was [redacted]. The [redacted] system worked correctly on my tolls of February 11 and February 16. On February 14 I used the Golden Gate Tolls and Plate Pass incorrectly charged me for this toll ($7) as well as their adminstrative charges of $24.75. I have contacted Plate Pass to resolve this situation and they have refused to correct their error in charging me. I have spent over 4 hours trying to correct this including a call to me credit card company, [redacted], and Plate Pass.Desired Settlement: I have spent 4 hours trying to resolve a situation which was created by Plate Pass. Their total lack of accepting any responsibility for creating this problem causes me to request a monetary settlement of $231.75 reflecting my time as well as effort to insure that Plate Pass does not continue this practice.

Business

Response:

Dear [redacted],Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $31.75. Although we do understand your frustration, time and effort you have put into this, we are only able to refund you what we have charged. Please allow up to 5 business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved.Thank you,PlatePass® Customer Service

Review: I rented a car from [redacted] from the [redacted] airport on Dec 6 for 5 days (till Dec 11). during that time I drove across a bridge in [redacted] ([redacted]) on 12/10. The toll could only be paid electronically and there was a transponder in the car. I received a bill from a company called Plate pass today for 28.59 - which included a 3.84 fee for the toll they had paid plus a $4.95/day "administrative fee" x 5days for the care rental = 24.75. I called them. they told me that their fee was on the third page of the [redacted] agreement. [redacted] never told me about any of this (I am a Gold member and pick up the car and drive off). I think this fee is outrageous and the whole operation is a scam. The young lady at plate Pass told me that since I am complaining she would see what she could do about getting my administrative fee reduced to only $4.95 x 1 day (this would stil mean that the administrative fee was more than the toll).Desired Settlement: I think a) [redacted] should be admonished for allowing their customers to be 'fleeced" by an outside company (Plate pass). b) PlatePass fees should be reasonable. There should be no triggering of a daily fee if the transponder is not being used. The fee to the customer should be the toll + a small amount -perhaps 1-2$ extra for the service - not a $4.95 administrative fee. this is especially true if the customer has no choice and is on a toll road where cash cannot be used

Business

Response:

Thank you for contacting PlatePass® with your inquiry. As you were informed when you contacted our customer service department, the details of the PlatePass® service are contained on page 3 of your rental contract; Included there are also instructions on how to not use the service if you did not wish to. This was signed before you received your keys to the vehicle, and the PlatePass® fee amounts are not in our control to change. We are sorry you were not satisfied with our service; We have removed the full adminisrative fees as a one time courtesy. We are committed to providing the highest level of customer service and apologize for any inconvenience that this issue may have caused. Thank You,[redacted]PlatePass® LLC

Review: In June of 2014, I rented a car with [redacted] in Orlando, FL. We were on lots of toll roads headed North. It was a huge pain paying tolls in cash, so for the trip south, I bought a toll transponder "Sun Pass" and loaded money on it. We used the Sun Pass toll lanes and the transponder I purchased was charged.

Imagine my surprise when I was hit with a $25.00 charge from PlatePass. A company I had not entered into an agreement with that apparently charged me for un-paid toll on the Florida toll system.

I disputed this charge with PlatePass and they have ignored me. I dispute the charge of $25.00, as I paid tolls in full and did not rely on their services. I owe them nothing; I paid these tolls without their help.Desired Settlement: I want them to refund the money that they charged me. I paid my own tolls.

Business

Response:

Dear [redacted],

Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.

The toll authority reported your rental vehicle driving through a toll facility without remitting the required payment amount. We understand your frustration and apologize for any inconvenience this matter has caused. As a one-time courtesy we have forwarded your inquiry to our refund department to remove the complete balance for the amount of $25.75. In the future please be advised that we will need proof of transponder statement in order to remove fees.

Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to the rental agreement for fine and fees incurred during your rental period.

It is our hope that you find this matter to be resolved.

Thank you,

PlatePass® Customer Service

[redacted] | Monday - Friday, 6:00 AM to 4:00 PM PST |

I received a charge from PlatePass on my [redacted] bill after renting a car from [redacted]. PlatePass provided [redacted] with a list of tolls made more than 200 miles from where we live and used the car, included one date after we returned the car. This company should clearly be investigated. [redacted] of course is not billing us, but PlatePass is clearly not reputable. FYI the person I spoke to at [redacted] told me that they have received many such complaints. Hope[redacted] looks into them.

I rented a car from [redacted] who told me that if we go on a toll road that we don't need to worry, they have EZ Pass in the car and there will be no tolls assessed. However, there was in fact a toll assessed but it wasn't just assessed on the toll itself of $2.50 but an "Administration Fee" of $24.75 was also assessed. This fee is based on how many days I rent a car up to a maximum of $24.75 plus the amount of the tolls. There sure needs to be more clarity offered to the rental customer by [redacted] and or by Plate Pass of this service and its charges. I would happily pay the tolls but to be charged an admin fee on top of that is crazy.

Review: Hello,

On 10/10/14-10/13/14 I rented a car from [redacted]. At this time I paid for my rental but in December 2014 I received a bill stating I owed additional monies (17.55) for my rental. I called the company and they could not give a reason for the charges or proof of the charges. During my travels I never entered any tollways so I am confused as to why I have a charge for a toll. I believe this company is erroneously billing customers and not providing proof of the charges but threatening customers will be reported to credit bureau if the bill is not paid. I have rented from other rental car companies such as [redacted] and taken the same route and I have never had this bill or a call pertaining an issue such as this. My concern is that this company is making money by falsely billing. The red, green, yellow ticketing system may give a ticket but they also send a link that shows that you were in the assigned car and location. On the other hand this company sends you a bill and when you speak with customer service representative (Called X4) they do no offer any resolution of the bill for 17.55. I contact the [redacted] because I know they can assist in settling this matter.

[redacted]Desired Settlement: I was charged for unpaid tolls that I never used. The company failed to provide the proof (eg. notice number for Tollway) where I can view the violation and thus I request the charge be voided.

Business

Response:

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $17.55. Please allow up to 5 business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service

I rented a car from Hertz in the Seattle area for 6 days and used the platepass service for one day but I get charge for 6 days of administrative fee. I feel this type of business practice is not right.

I understand on my rental agreement I have to pay $4.95 per day up to $24 per month, but I feel charging for the days I am not using the service is deceptive practice to get more money from consumers.

Review: In addition to the $166.00 rental charge that I agreed to with Thrifty, three weeks later I was charged $120.58 via ATS. When I called, I was told that buried in the rental agreement was a clause saying that I agree to pay a $15 administrative fee for each toll that Thrifty incurs (up to 7). While I never noticed this clause in the lengthy agreement, I did notice the big sticker on the windshield that said that Thrifty will pay all tolls to the Florida toll system. I assumed that I would get a followup bill for the tolls, but I did not expect $105 in administrative fees for $15 worth of tolls.

When I called they said they could give me a 'one time curtesy' of retrosubscribing me to their toll paying service at ONLY $86!

So I see, I could have paid $86 in advance (had I seen this buried clause), in order to avoid these $15 worth of tolls.

While this perhaps, may be legal, it is incredibly unethical. I run my own business. When you rip off customers in this way, you may experience short term gain, but there is ultimately a long-term loss.

This is my first and last time renting with Thrifty or any company doing business with ATS.Desired Settlement: For a full refund of all 'administrative fees', totaling $105.00, and only be charged for the Tolls themselves (roughly $16.00).

Business

Response:

Dear [redacted] Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $121.08. Please allow up to 5 business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved. Thank you, ATS Processing Services

Review: I rented a car from Hertz from Nov 27 - Dec 2 3013, pick-up and drop off at Bradley International Airport in Windsor Locks CT. Although I did NOT request it, the car was equipped with EZ Pass, so I used it once in New York (on the Tappan Zee Bridge) for an actual toll of $5.00. ATS (apparently known as "Platepass" charged $29.75 to my credit card for using the EZ Pass. That consisted of an "Administrative Fee" of $4.95/day (max $24.75, or 5 days) + the actual toll. None of this was mentioned to me by Hertz during the reservation, pick-up, or drop off process. But the language was in my rental agreement. Probably the lawyers got several paragraphs out of it. I will pay the charge because it was in the contract so I owe it.

I think this approach to doing business is deceptive. Charging $24.75 to enable payment of a $5.00 toll is a rip-off. I think that customers should be warned about the possibility of excessive fees, and given an opportunity to accept or reject the terms of the contract, much as customers can turn down optional insurance coverage.Desired Settlement: I am willing to pay an Administrative Fee for the use of EZ Pass. In my particular circumstance I think one day's fee, while still excessive (nearly 100% of the actual toll) would be appropriate, as I had the convenience of EZ Pass available to me for the entire trip.

Business

Response:

Dear Customer,

Thank you for contacting PlatePass with your inquiry.

We understand that you did not find the PlatePass Service a value. We assure you, the methods and ease of use of the PlatePass Service is purely to prevent drivers from being issued inadvertant toll evasion violations. As a courtesy, we have refunded your administrative fee in full, in the amount of $24.75 as a sign of good faith.

We do thank you for bringing this matter to our immediate attention, as providing the highest level of customer service has and will remain our top priority.

Best Regards,

Business Analyst

PlatePass, LLC.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: Received notice stating $6.74 toll fees due along with $90.00 in administrative fees total of $96.74. I rented a vehicle from [redacted] on the date given. When I called the phone number listed I spoke to Tania. She stated that [redacted] should have offered me a flat fee for tolls but I know that wasn't offered or I would have addressed it at the time. She further said she could lower it to $63. I found that unacceptable and said so. Then she said as a one time courtesy she could offer $45.00. Not knowing any of this when I rented a car I am very upset at how [redacted] Rental does business. This practice is unfair and consumer protection should know about this. I have rented from [redacted] many times and they simply add the toll charges to the bill which is totally acceptable. I am not disputing that I owe tolls but the administrative fees are outrageous and the process is not consumer focused. I WILL NOT USE [redacted] CAR RENTAL IN THE FUTURE. Lesson learned but at a cost.Desired Settlement: Even though I am caught in the middle of [redacted] and this agency, I do expect to pay the tolls but not all of the administrative fees. I am asking that the administrative fees be waived and only the toll charges be paid.

Business

Response:

Dear [redacted] Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $96.74. Please allow up to 5 business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved. Thank you, ATS Processing Services

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I rented a car through [redacted] from September 27, 2014 - September 30, 2014. I paid additional fees to get a EZPass for the 3 day time period. On 17 October 2014 I received a "Prenotification of Credit Card Charges" which consist of $16.95 in alleged unpaid tolls, and $60 in an administration fee, totaling $76.95. The date for charges against my credit card were set to occur on 24 October 2014. The first issue I have is that the letter in the mail makes I unclear who I allegedly owe this money to. From what I can understand the Indiana Toll Road billed Dollar for the charges and then Dollar gave my credit card information and other personal information to ATS who opted to collect on these charges while tacking on another $60 for their convenience. The Indiana Toll Road authority shows no graphical proof to document that these toll charges are valid from what I can see. Furthermore they can not be valid because I had a EZPass that I rented from the car rental agency and followed the direction given while driving on the Turnpike. Now I am dealing with 3 separate companies, one of which has passed on personal information to another company seeking to charge me for fees they have little proof of documentation of. On 17 October 2014 I called the ATS and spoke with someone named [redacted], who stated they had no record of me paying for and renting an EZPass. They requested I either fax or email them a copy of the receipt documenting that I paid for a EZPass. The email address I was given was[redacted].**.com and was verified several times while on the phone. I quickly scanned the documents, wrote up an email and sent it, only discover today that the email was returned to me as UNDELIVERABLE: implying that the email address was invalid. I was told by [redacted] that the processing of my request would take 10 days, but she would change the date of the automated charges to Nov 16th 2014 to allow time to process. I obviously view this as a bullying tactic to get someone to pay charges for which they do not owe and then tacking on a series of modest charges in hopes that no one will call them on their practices and just pay. Worst case for them is someone doesnt tire of the process and the inconvenience then they simply dont get to collect and they have lost nothing. If you are going to attempt to collect something from someone it should not be done in such an aggressive manner, they should at the very least have documentation to prove that you owe them money (I should not have the burden of proof that I dont owe something,) and they should have valid and reliable easy to get contact information for instances where they can't seem to get it together for the first two.Desired Settlement: I would like a written apology taking responsibility for their actions by the person that implemented the business practices for which I take issue with. The charges removed as well as a $60 check for "administrative" fees sent to me, much like they wanted to charge me.

Business

Response:

Dear Customer, Thank you for contacting us regarding your concern. It is our goal to provide you with excellent customer service. We have reviewed your inquiry and would like to inform you that a refund in the amount of $76.95 is being issued. These are charges you are not responsible for and we are working to diligently to correct the error. Please allow up to 5 business days for this to appear on your account. The email address you have listed is incorrect which is why we did not receive your documentation. If you have any issues in the future, you may email[redacted].com or call our Customer Service department at ###-###-####. Again, thank you for contacting us and we apologize for any inconvenience this may have caused. Best Regards, ATS Processing Services

Review: This business is in charge of collecting tolls and fines for rental car companies. However, their business is set up to assume guilt and does not allow the timely procession of incorrect rental car issues. And since ATS is itself separate from the rental car company, resolving disputes requires working not with ATS, but with multiple parties (all with the ticking clock of a state [redacted] violation).

In this instance, a rental car company charged me with a toll violation for a car. While it was a car that I would later rent that day, I was not in fact in possession of the car when the violation took place -- the previous driver or rental car agent was driving the vehicle to the location from which I would rent the vehicle. Ironically, I was sitting in the rental office waiting for the car at the time of the violation! But the only "proof" that ATS would accept would be some kind of receipt from a local business indicating that I was elsewhere at the time of the violation. Of course, since I was in their offices, I couldn't provide any such proof.

(In attempting to resolve this dispute, I have called and emailed them multiple times, and only once the issue was escalated internally did it turn out that they hadn't even reviewed my case internally... three weeks after my initial complaint.)Desired Settlement: I am owed $30 from ATS, and in addition any fines that the [redacted] may have levied against me.

Business

Response:

Dear Customer, Thank you for contacting us regarding your concern. It is our goal to provide you with excellent customer service. The research case for this account was closed on 9/8. You were determined to be responsible for the tolls as the rental agreement start time was recorded as 11:19 am and these tolls occurred at 11:29 am and 11:37 am, respectively. On 9/23, our customer service center was contacted by a [redacted] location manager verifying that there was a problem with the rental and you did not leave the location at 11:19. We have, therefore, applied a full refund of $30 to your account and issued payment on behalf of the rental agency for the tolls. Again, thank you for contacting us and we apologize for any inconvenience this may have caused. Best Regards, ATS Processing Services

Review: I did use a [redacted] rental car from the dates of 05/28/14 to 06/01/14. However, EVERY toll I went through I paid with cash and did NOT use a PlatePass system, nor did I agree to any PlatePass system with [redacted] rental system contract I signed.

The attached bill for $21.30 is not authorized and there is no foundation to the charges. You can confirm that I paid with cash by me providing specific time points that can be accessed by the security cameras.

I have contacted PlatePass for several months and they still have not removed the charges.Desired Settlement: Remove the $21.30 bill.

Business

Response:

Dear [redacted],Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. As a one-time courtesy we have forwarded your inquiry to our refund department to remove the administrative fee for the amount of $19.80. At this time we are unable to remove the two tolls in question as there is not option to pay at toll location.Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.It is our hope that you find this matter to be resolved.Thank you, PlatePass® Customer Service

Review: This company and its associated Plate Plass cashless toll payment system have:

* Posted an unauthorized charge to my debit account.

* Failed to provide information concerning their "services" at time of rental.

* Solicited credit card information from [redacted] Rental Cars without my consent.

They are a dirty business aimed at duping rental car customers.Desired Settlement: I require full payment of the unknown, unsolicited debit charge for Plate Pass services.

Business

Response:

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $20.80. Please allow up to 5 business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service

Review: I was charged $25.50 for a $0.75 toll charge, for a toll that I am not certain occurred nor can they tell me the location of the toll, only the state. This company has a policy of charging as toll service charge for every day you have the rental even when there where no toll charges incurred. This service fee is excessive for such a small toll. I make a point to avoid all tolls due to this very issue and having to deal with your company. This is why I believe I did not incur the toll in first place.Desired Settlement: I would like a refund of $24.75.

Business

Response:

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $25.50. Please allow up to 5 business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service(877) 411-4300 | Monday - Friday, 6:00 AM to 4:00 PM PST |

ATS or PlatePass charged my credit card $21.80 for using the EZPass for tolls while renting a [redacted] vehicle. [redacted] and ATS claim that it is in the rental agreement, which is completely ridiculous that they assume you read the 20 page document since you are only handed it as you are driving off the lot. The charge was two separate $1.00 tolls, and $19.80 in administrative fees. Even though I did NOT use the toll for several days, they charged me almost $5.00 per day. I did not request this device in the car they just had it there without telling me. [redacted], PlatePass or ATS also did not provide me a receipt, I just had a charge appear on my credit card about two weeks later (this charge is NOT on the car rental receipt when you return your vehicle). It is overly complicated and took 4 phone calls to ATS and Platepass, and finally found the receipt online on their website showing what this charge was for. This is a very deceptive practice that ATS / Platepass is involved in. The ATS / Platepass representative was very unhelpful and refused to help me, explain the charges, or offer a refund. [redacted] thankfully agreed to refund me and said that they get a ton of customer complaints from about ATS/ PlatePass based on deceptive practices. PlatePass/ATS should be investigated and forced to be more transparent or not be in business at all. Thank you.

Review: I was issued a red light ticket 11/14. I paid the ticket from my bank acct. 12/16/14.This company, ATS, maintains or runs [redacted].In January, I received a notice the bill had not been paid. I called the number on the notice, ###-###-####. I told the representative that answered the phone that I had paid the fee.They told me to provide proof of the payment. I went online, copied my bank statement which showed the amount was debited, faxed the info. to the number provided and sent a note asking someone from this company to email me for confirmation.NOTHING WAS SENT.2/11/15-I called the company again. I told them the story noted above. Oh yes, a "manager" had just looked at my submission. Now they wanted the confirmation number rec'd during the payment.OKI checked my computer and found the confirmation number, gave it to the person on the phone and asked what would happen next.She, [redacted], said a manager would review the information and get back to me within 2 days, usually.Well-it is 2/23/15. I have not received anything, no emails-nothing.Interestingly-I reported this group to the Revdex.com and now my fine listed is $210.00. This is a money grubbing scam. I have given them everything-including the fine and all they do is raise the price.Close this place down.Desired Settlement: I would like an acknowledge that they rec'd my money, as previously noted on my bank statement and apology for lies and rudeness.

Business

Response:

Dear Customer, Thank you for contacting us regarding your concern. It is our goal to provide you with excellent customer service. We do see that you have contacted our customer service department regarding this payment and advised to send in proof of payment. ATS received a faxed image of a single line item with no additional information necessary to verify the payment. On 2/11/15 you provided a confirmation number that does not match any ATS records and were informed that the complete confirmation page would be required for further research. This violation was sent to collections on 2/23/15, resulting in the additional fee. As of this date, ATS has not received sufficient proof of payment and the $210 balance remains outstanding. Best Regards,American Traffic Solutions

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The company, ATS, failed to note I sent a line item from my bank statement 1/20/15 and requested a response. They did not respond, via my email provided. It was not until I made ANOTHER attempt to find out what was going on and called the company myself, 2/11/15, and was told my submission had just been reviewed-no mention of more bank info was made by ATS. I sent a check, not wanting to damage my credit, to the company-as noted on my violation form: [redacted], Photo Safety Program, [redacted],[redacted], [redacted] for $135. And now this SCAM organization states they have sent my bill to collection-when they have a goal to "provide excellent customer service"? This group is not worthy of the Revdex.com rating. When a consumer makes an honest effort to resolve an issue and a company does not answer the phone (ATS number in Tempe), respond to emails, and/or have the common courtesy to accept the information requested-it is sad. Not once did ATS say my bank submission for the payment cashed 12/16/14 needed more back-up. Their customer rep. told me what to send. Now, they are saying the confirmation number provided is not their number-yet the [redacted] does not use another company. So, at this point my check has not been cashed and they have never responded to my requests-yet they have charged me more money and sent my name to collection?

Regards,

Business

Response:

Dear [redacted], The financial information for this account has been researched extensively and no payment has been made on this citation to date. You initially stated that you paid your violation through violationinfo.com, but did not have a confirmation number consistent with those provided by ATS. You have also stated that a check was mailed to our processing center but this check has not been cashed. Additionally, the [redacted] has checked their ticket management system and there is no record of any payment towards this violation. Based on the lack of payment, the city is unable to dismiss any portion of the citation. Regarding your complaint that the company does not answer the phone or respond to emails, our notes indicate multiple phone contacts with you regarding this account instructing what evidence was needed to support the claim of payment. As of this date we have no record of receiving any email contact. Our thorough investigation of this matter concludes that you are financially responsible to submit payment in full. We regret that we are unable to resolve this complaint to your satisfaction. Sincerely,American Traffic Solutions

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I rec'd your phone call last night when I returned home, after business hours. I have a the originals of all the info sent to this company-notes w/employees names, dates, etc. are written all over the notes. I sent a check to the address listed on the violation notice-as previously stated, it is in [redacted]. I did not indicate a date the check was sent. This seems to be the means of operation behind this company. They say they have not received a check to date-I am not the [redacted]. They note they have no email address to respond to-I will show you they did. They say they instructed me what to send-#1 proof from my bank of payment, has hand written note attached with my request for a response and an email address, #2 confirmation number from violation info--yet this is not their confirmation number. This all seems very sketchy. I will call your office today and receive the fax/scan instructions from you. THE BIGGER question or concern is-it takes them 1 month plus to supposedly read my request-yet as soon as I receive the "Delinquent Notice" I call the company and try to find out what is going on- They do not respond yet have no problem attaching a late fee to my payment????

Regards,

Business

Response:

Dear [redacted], We did receive the line item on your bank statement showing a payment in the amount of $139. We do not dispute that you made a payment in that amount, but it was not made to ATS or the [redacted]. Regarding your emails contact, you state that your email address was written on a fax. It is not our policy to initiate emails with citizens, only to respond to emails received. Once again, our notes indicate that you did communicate with our customer service department by phone on multiple occasions. The financial information has been thoroughly researched and we believe we have made a good faith effort to resolve this issue to the best of our abilities. However, as previously stated, we are unable to assist since no payment has been made on this account and the [redacted] will not dismiss the citation. Sincerely,American Traffic Solutions

Review: Rented a car in Fort Myers Florida from Advantage Car Rental reservation # [redacted]. They charged my card in the amount of $21.08 for toll rd in Miami Florida the afternoon of Febuary 24th, I was not in Miami at all during my stay in Florida, I am having a home built in Venice Fl and was at the design center in Sarasota at the time of the charge, I had the Neal Communities fax a letter stating that I was at a meeting with them from 2 to 4:30 on the 24th at the time I was supposedly to have been in Miami.

I was not in Miami and I want my money returned to my account immediately, It is not a lot of money but the principle here is that it was not me in Miami. This dispute has been going on now for 5 week with many phone calls from me and I would like this resolved.

Please help

Regards,

[redacted]. [redacted]\

they gave me the reference number of [redacted]Desired Settlement: Resolved and my money returned to my debit card.

Thank you

Business

Response:

Dear [redacted],

Our records indicate your original contact was made with our office 3/24/14 and your dispute was worked by our research department 3/25/14. At the time, we did not have any supporting documentation showing you did not access the toll and the only information we could use was the mileage you drove during your rental period versus the mileage between pickup, toll and drop-off locations. Our records also indicate that your next contact with our office was on 4/9/14 when you were advised of the research results and asked for documentation. We were not in receipt of any documents from you when you called again on 4/15/14, and once the document was received 4/16/14 your dispute was reviewed once more. A full refund in the amount of $21.08 was issued 04/18/14.

We are committed to providing the highest level of customer service and apologize for any inconvenience that this issue may have caused. For additional information, you may contact us by e-mail or by phone.

Thank You,

PlatePass® Customer Service

[email protected]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10018490, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Thank you , I received my refubd today. Thank you very much for your assistance.

Regards,

Regards,

Review: I rented a car from [redacted] in May. I was never informed of any automatic toll charges on the car. From researching I've found how frequently this company incorrectly bills. I would look up on my contract this information but I rented this car 4 months ago, never heard anything until just one week before this bill is "due". The specifics of my bill are a toll of $1.14 with a fee of $20.94. I think a fee that is 18 times the actual bill should be considered fraud. There was no cash option for this toll either. I was visiting for a college education and made it extremely clear I was from out of state, I feel like I was taken advantage of with this bill. I would agree to pay the $1.14 bill and even a one day fee but otherwise I believe this company is taking advantage of their customers, which proven by previous lawsuits.Desired Settlement: I would agree to pay the $1.14 bill and a one day fee for a total of $6.09

Business

Response:

Dear Customer,

Thank you for contacting [redacted] with your inquiry.

The information regarding [redacted], the charge for use and how to avoid [redacted] charges are fully revealed in the rental contract that you must agree to and sign prior to receiving the keys to your rental vehicle; please refer to your records for additional information.

We have processed your admin fee reduction as a courtesy and to demonstrate our commitment to providing the highest level of customer service.

We appreciate you bringing your concerns to our attention.

Regards,

Business Analyst