American Medical Response Inc

Family member (limited English speaker), non emergent, asked to be taken to Eisenhower by patient and family but taken to jfk without consentEMT did not allow spouse who spoke English to interpret for him enter the ambulanceBoth patient and spouse requested that the spouse accompany him in the ambulance to help him understand directions and to interpret any information due to his limited EnglishThis request was denied by the EMTsPatient was told to sign release to hospital form inside the ambulance despite his inability to understand form and was released to the hospital without informed consentCalled EMT supervisor who reported the EMT "maybe spoke medical Spanish" and that he was "hispanic." When asked if waiver to be released to JFK was explained to patient, supervisor stated, “pain does not effect his ability to read.”

I was transported to the ER via ambulance on 8/17/I provided my insurance card to the paramedics at the time of serviceI then received a bill for $about one month laterI called to inquire about the bill and was told that my insurance was not contracted with the ambulance companyI asked that the rep verify the insurance they billed and it was the insurance company I had last yearI provided the correct information AGAIN and I again received another bill stating the same thing "not contracted." Called again and asked that they verify the insurance they billed and was told the insurance I had last yearAgain provided my insurance information and again received a billCalled my insurance company who informed me that they had not received any claims from Rural MetroMy insurance rep called Rural Metro for me and found out that they were billing the incorrect address though I had provided the complete billing information on two separate occasions to two separate repsRece

June 20, Revdex.com of Denver/Boulder EFlorida Ave Suite Denver, CO RE: Ambulance Transport Revdex.com Case#: *** Dear Revdex.com: Thank you for taking the time to contact our office with the consumer’s concerns. American Medical Response values our customers, and strives to provide quality service American Medical Response has continuously made attempts to reach a resolution with the consumer, but have been unsuccessful. In an effort to maintain good customer service and satisfaction, American Medical Response has agreed to a one time write off the balance. The consumer is no longer responsible for any balance due Should the consumer have any further questions or concerns, I may be contacted directly at (*** *** *** Sincerely, *** *** Patient Advocate American Medical Response

On March 1, 2018, I was in the midst of having a heart attack and I was informed by the hospital (*** *** *** that they did not have the necessary equipment to administer the test I needed Because I was in distress, I had to be transported by ambulance to the closest facility (*** ***) with the necessary equipment to diagnose and treat me The ambulance service was called by the hospital I was at and I was moved to a different facility The ambulance service submitted a claim for $3,398.85, of which *** (my Health insurance company) paid $894.45, leaving a cost share amount which would be my responsibility of $89.45, per my Explanation of Benefits (EOB) I was surprised when I received a bill for $2,from the ambulance service I should only be responsible to pay, if anything, the remaining cost share amount of $89.45, because anything I may have signed was done so while I was in a state of panic and extreme pain I also never received

My EOB says I can only be billed $384.40, yet American Medical Response sent me to collections for $I have confirmed with my healthcare provider that I do not owe $*** *** has contacted American Medical Response several times, and have advised them that they are not legally allowed to bill me more than $Yet, they still send me to collectionsNo matter what I do, this company does not listen or careThey are affecting me credit for an amount I do not legally oweAlso they have already received payment for the $as well

March 29, Revdex.com of Denver/Boulder EFlorida Ave, SteDenver, CO RE: Ambulance Transport Revdex.com Case#: *** Dear Revdex.com: Thank you for taking
the time to contact our office with the consumer’s concerns. American Medical Response values our customers, and strives to provide quality serviceAmerican Medical Response has located and posted the additional insurance payment to the consumer’s account. The payment was not initially posted because it did not have any identifiable information to alert us it was meant for this consumer. At this time, the consumer’s account has been cancelled from collections and no adverse credit reporting has occurred. A refund will be issued to the insurance carrier and the consumer has no further responsibilityPlease accept our sincerest apologies for any inconvenience this may have causedShould the consumer have further questions or concerns, I may be contacted directly at (209) 236-Sincerely, Cecilia Juarez Patient Advocate American Medical Response

For a trip in November 2015, I received no bill or communication until August 2016! By the, it was too late to dispute the bill with my insuranceWhen I contacted my insurance, they told me they had made payment to AMR in early Jan 2016, so then why did no one reach out to me with the bill till August??? I have spoken to all supervisors in their call center and tons of agents over the last monthsOne of the supervisors told me I qualified for the financial hardship program and they would waive my bill, but then after a week I just keep getting bill in the mail! When supervisors are unavailable, the agent will tell you they will call you back, but they never do and instead, they just keep sending bill in the mail! Horrible customer service, Horrible communication, and absolutely no respect for the patientI will NEVER refer AMR to anyone

On 6/10/17, received a billing/collection notice from AMR, Trip No***, Date of Service, 8/4/2016, for svcs rendered In speaking with a cust svc rep, was not able to obtain any type of svc info, etc Cust svc and answers to general info....voidThe reason I had called, as explained to rep, was the alleged svc was never received, and what was even more troubling, I had not been in my *** **, residence during the year I had major surgery in my native state of ***, and was in post surgery trmt and rehabilitation I returned to ** on 4/7/ I find this billing and fraudulent to some degree AMR had obviously obtained personal information, my points of contacts, etc., but failed to contact me in an effort to follow-up, etc., on this issue If this isn't resolved immediately, and these type of inquiries has an impact on an individual's credit report, etc., I will entertain the idea of seeking legal consultation, and take whatever legal actions

Date of service 6-22-
miles,21mins, transport from *** *** *** ***)to *** via non-emergency transport.Transport was set up by ***.No other transport options.My insurance,*** *** *** (***),is accepted at both facilitiesI received our EOB from *** indicating our portion of the transport to be $629.57.I received a bill on 07-18-from American Medical Response (AMR)(*** *** *** *** ** ***) for full payment of $I called AMR multiple times in August to discuss the charges and our EOB allowed amtAMR stated,not contracted with *** and wouldn't accept *** plan discount amt.I owed full amount.I called *** (**) and *** to review the charges*** is a reimbursement company working with *** to negotiate charges** contacted AMR, AMR refused discount, case closed** notified meI filed an appeal with *** to negotiate pricing with AMR.I received a letter from AMR, *** applying all costs toward deduct

*** ***, trip # ***, account # *** had a car accident on 06/04/and had to be taken to the hospital by ambulanceHe provided his health insurance and car insurance information during the rideOn 06/24/2016, he received a bill from AMR asking for his car insurance informationHe filled out paperwork from *** (car insurance) which included both car and medical insuranceThe claim representative at *** told us multiple times that they had faxed over both auto and medical insurance information to AMROn April 18, 2018, almost two years after the date of service, *** received a bill from Credence Resource Management requesting a paymentWe then requested a claim history from *** *** *** (which was the health insurance plan in 2016) and it turns out, no claims for the ambulance has ever been filled with the health insurance provider despite the fact that AMR had the health insurance informationIn addition, *** claimed to have

Unable to pay ambulance bill to American Medical Response because American Medical Response uses an Outsourced Contractor in Phiippines with a bad phone connection to collect
American Medical Response’s moneyI lived in Philippines years and good phone connections with people that can speak good english existsAmerican Medical Response’s
Outsourced Contractor in Phiippines has a bad connection and hired people who speak poor english

On February 18th my son sustained a seizure and was contacted, AMR arrived to take my son to the hospitalWe are a military family so we went to *** *** facilityI filled out paperwork and provided his military IDWe received a bill weeks laterI called and was told that there was missing information regarding the military sponsorThat information was providedIn April 2016, I received another bill from AMR and this time when I called I did a conference call with *** as wellWe were put on hold while the claim was searchedAMR was unable to tell us exactly why the claim had not been submitted to *** as of yet, the information was again verified, name, date of birth, mailing address, sponsor, benefit number, sponsor social security, sponsor date of birth
I received another bill in June from AMR, I called and the representative stated that she needed to verify the benefit number because it was missingI provided the number and faxed the informati

$bill for my brother who died 5/1/There is no estate or money to pay this billI called AMR in early May and told them of situationI was told to send a death certificate to AMR in Los AngelesIt took over a month to get the death certI sent a copy to the address per their instructions on 6/
On 6/7, a Reilynn called meI returned her call at 4:pm, about a hour after her callShe had no idea what I was calling her about, even after giving her reference numbersShe said she would check it out and call me backShe never called back!!! Then on 7/6, I received a letter stating that the account would be sent to collections if not paid in fullToday 7/10, I called AMR and paid the billI am not responsible for this billIt was my brothersI followed their instructions regarding the death certI was trying to deal with their service rep Reilynn, who never responded as promisedDuring all of these struggles, no one from AMR expressed their condolences for my los

On the 22nd of March AMR transported me to a hospitalTwo weeks later I got a bill for $ The bill told me that I had to pay them by a certain date I called my primary health care insurance and they said they would work with AMR and pay the charges My primary health insurance paid AMR for all but $ I was told that was my responsibility I contact AMR and asked them to bill the $to Tricare After a VERY unprofessional conversation, where AMR told me that they would not bill Tricare, I called Tricare and was told once they received an invoice from my primary health insurance they would pay the $ I call AMR back and AMR agreed to bill Tricare Yesterday I received a bill from AMR stating that after several attempts at contacting me, I have until May to pay the $or they would go to a collection agency
I contacted AMR this morning and they admitted that they didn't submit an invoice and will not submit an invoice to Tricare I conta

Initial Business Response /* (1000, 11, 2015/12/30) */
December 30,
Revdex.com of Denver/Boulder
Cherokee St
Denver, CO XXXXX-XXXX
RE: Ambulance Transport
Revdex.com Case#: XXXXXXXX
Dear Revdex.com:
Thank you for taking the time to contact our office
with the consumer's concernsAmerican Medical Response values our customers, and strives to provide quality service
American Medical Response reviewed the consumer's account and confirmed a refund was pending and required completionAt this time, the refund has been mailed to the consumer as of December 29, Please accept our sincerest apologies for any inconvenience this may have caused
Should the consumer have further questions or concerns, I may be contacted directly at (XXX) XXX-XXXX
Sincerely,
*** ***
Patient Advocate
American Medical Response
Initial Consumer Rebuttal /* (2000, 13, 2016/01/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I would like to thank the Revdex.com for their prompt attention to this matterI believe 100% that if I didn't involve Revdex.com I would still be waiting for my refund
Sincerely,
*** ***

On 3/7/16, I was transferred via from one hospital to another; the ambulance company was American Medical responsedays after my surgery on 4/5/16, I was then transferred, by the same company, to a rehab faculty due to being partially paralyzedI had and still have the same insurance company I was in the hospital for a total of days; during which time, I could not walk or talkAfter I got out, I went through my mail and there was invoice for the 4/ambulance rideI called AMR to make sure they had got my insurance info from the hospital, she read out the company name, address, fax & my correct account numberBut the rep said that my insurance account number was invalidSo I told them to call my insurance to get the correct information since I did not know how to correct their computer errorShe said that they do not contact the insurance company, "it's all done by computer." So I had to call my insurance to get them to call AMR to clear the issueWhen I heard back

I was taken by ambulance to the hospital in December of My insurance covers ambulance rides, 100%In September of this year, I got a bill from this companyThe insurance company had overpaid them, at the out of network price, however they have a contract with American medical response, so they requested the over payment backAmerican medical response paid the insurance company back, and is now billing me for the left over amountMy insurance company still says they have a contract and that american medical response is not supposed to charge meAmerican medical response says that they are going to come after me for this money, and that it is between me and my insurance company, however United says American medical response has to reach out to their provider assistance group for the tax idI cannot call provider assistance, only American medical canPatient assistance cannot reach out to provider assistanceThis company refuses to do the due diligence that united healt

I keep getting bills from AMR for emergency services for my daughter on 11/28/I have contacted AMR on several occasions to give them insurance information that they already have to bill my health insuranceMy insurance has contacted AMR to give address to send claims to so the bill could get paidAs of this date 5/11/my insurance company has no bill on file from AMRI was told by my insurance company that this is over the untimely filing and that I am not responsible for the bill

Hi,
On 3/23/my husband and son called as I was going through a behavioral health crisis and had stopped eating / drinking for a number of daysI was taken to the hospital by AMR also referred as *** *** of San DiegoI was admitted to the hospital and transported to a psychiatric facility and had other trips with AMR on 3/24/3/25/4/10/and 4/11/My son and I have been calling AMR for month now to settle my outstanding billsEssentially our healthcare insurance provider *** (gold plan) provides coverage for ambulatory services and the maximum out of pocket that I should be paying according to their fee schedule is $per tripNow AMR is charging me over $5,in balance billing fees*** paid some small fees towards the ambulatory services but failed to pay the full amounts claimed by the ambulance serviceI have been back and forth between *** and AMRAMR had promised to put the account of hold to wait for the insurance to pay

I called them after I put my payment through and they said if I pay $(80% off) they said that is all I had to pay of the total amount of $amountSo I paid the $and also the $went through in the mean timeI called them to see if I can get the $back and they said no because the payment already went throughEither they were lying to me about making the $payment to get the discount or they were trying to get extra money from meThey said they were going to give me the $back and I have not received it back yetI feel this company is dishonest in dealing with customers and I want the discount in which they promised me