American Medical Response Inc

On September 18, I suffered a concussion due to a collision during a softball gameI was taken to the hospital via AMR ambulanceI provided the ambulance with my Insurance Card, just as I did the hospitalMy insurance was billed in January of The bill was sent without a diagnostics code and in return it was denied by my insurance company due to the error of AMRI realized that the bill had gone unpaid and re submitted the bill that AMR had sent meDue to the bill not having a diagnostics code it was again deniedOctober I found that my bill had been sent to a collections agency, because it had gone unpaidI called AMR and was able to have them reissue a bill and I was told that they would be pulling my account out of collections and to call back in two weeksI called back two weeks later and it had still not been removed from collections and that they would escalate it to their supervisor and to call back in hoursI called back today and spoke with someone w

AMR is currently billing me for nearly $1,bill for emergency medical services that I did not request, consent to, nor receive The emergency services were requested by well-meaning strangers who misdiagnosed a simple fainting spell as a seizureI was fully conscious and responsive by the time the AMR EMS staff arrived, and the AMR staff explicitly confirmed that my condition did not require any kind of emergency treatment or transportationIn legal terms, emergency medical services were neither medically necessary nor medically reasonable
The AMR staff who responded to the call provided no treatment, but only evaluated my condition (by checking my vital signs) and leftI explicitly refused any form of treatment or transport, to make it clear that I was not asking for nor accepting any services that could be billable(I had sustained a few minor cuts when I fell, and I didn't even let the EMS staff give me a bandage)
Clause 6, *** ** ** *** *** *** *** ***

Ambulance took a route away from the Riverside CA Kaiser hospital over country roads and non exxistent road on April This ride lasted about one hour but the direect route on Van Buren and #freewway (Miles) takes about minutes

October 26, *** *** *** ** ***
*** ** *** *** *** ***
*** ** *** RE: Ambulance Transport
Revdex.com Case#: *** Dear Revdex.com: Thank you for taking the time to contact our office with the consumer’s concerns. American Medical Response (AMR) values our customers, and strives to provide quality service We have thoroughly reviewed the concerns raised by the consumer. AMR issued a refund to the consumer’s credit card on October 19, 2017. Please accept our sincerest apologies for any inconvenience this may have caused Should the consumer have any further questions or concerns, I may be contacted directly at *** *** Sincerely, *** ***
*** ***
*** *** ***

Complaint: ***
I am rejecting this response be**use:as noted by AMR, I paid the bill in full be**use I do not want my credit ruinedHowever, balance billing - which is billing for the amount disallowed by insurance - is illegal in *** for emergency medi**l services even when the insurer is not in network with the provider of emergency servicesI have contacted an attorney to handle this furtherAMR should familiarize themselves with *** law as decided by the ** Supreme Court in regarding balance billing and emergency medi**l services
Sincerely,
Christa Novelli

For months I have tried to simply close a bill with this company
My insurance already paid Rural/Metro $1898.42, and Rural/Metro is billing me personally for the remaining $balance
In short, this company has held me in limbo for months, and I have done everything (see below) in my power to simply get an answer and a close to this They apparently lost my application with sensitive tax, income and personal information that was sent to them by mail at their correct address Then every month I called and was told by a representative (see record below) that my case was under review and that I would need to wait to hear from a patient advocate and that there was no other method, phone, email or contact to reach anyone else in the company and to simply disregard the collection notices as my account is under review
A half year later, I finally receive a call back from Rural/Metro only to be informed that they do not have any application of mine (despite this having been

I have received a bill for the amount of $concerning an ambulance ride that I had taken due a stroke on December 16,
The thing is, I received a statement from AMR in February of for the services they provided where they billed my insurance company (United Heathcare) for $My insurance paid $and I paid them $on 2/20/
Now in March of this year, I received a bill from AMR for $for the same ambulance visitIt appears that they have reprocessed the claim a second time and they have not provided any information on how they got that amount or why it was even re-processed in the first place
I feel that this is deceptive as they have received $between the insurance company and myself which is what they billed for originally
Now they are sending me to a collection agency

American Medical Response of Ohio charged and received payment from both the billed party (my father) and Medicare for services on January 26, I have contacted the provider on June 15, june 21, june and august and was told that the refund is "still in the que." No customer rep could predict a time we might expect a refund check but it seems to have been an excessively long waitMy father's Medicare summary statement confirms payment to American Medical Response of OhioMy father's Medicare part B confirms payment to the same and American Medical Response of Ohio confirms that my father's check for $posted on May 25, This company double billed for the service provided and asside from the issue that double collecting seems illegal, I'm concerned that they may not issue a refund

AMR was scheduled to my Aunt *** *** was scheduled to be picked up from the *** Hospital early in the morningAMS called and offered to pick her up at 10:PM that night That was unacceptable since it was cold and she is years old AMS scheduled her pickup at 11:the next morning She requires hour care which is self paid I had her aide at the hospital to prepare her trip home plus an aide at her residence She was ready at 9:AM and at 1:PM, she still had not been picked up Multiple calls to them from the staff of *** produced no results I finally demanded the number and called AMS myselfWithin minutes, they arrived to carry her home I contacted MrJohn E*** via phone followed by an email asking for reimbursement for the money I had to pay the aides for the two days it took to get her home I sent MrE*** an email when I did not receive the Reimbursement check and he never answered my email back I am POA for my Aunt which I will

Back in January 28th I use this company services for an emergency and I provided AMR with my health insurance informationThey never called, emailed, or mailed out any billsLast month I notice my credit score dropped from to so I run a credit score and it came up that AMR had turned me in to collections to a company called Commonwealth Financial Systems in August No one ever called or contact me to let me know this bill wasn't paidI immediately called AMR to ask them why they didn't bill my insurances even though they had the proper information and they said they didn't know why it wasn't done and that they would review it and take care of itI have called them times and every single time they said it's waiting for supervisor reviewThis is their fault for not billing my insurance when they had the proper info, my credit is ruin nowI need them to take responsibility and bill my insurance and remove this bill from collections

My daughter was taken about one mile via AMR ambulance in *** *** for a panic attackThe trip took less than five minutes at night and those who accompanied her confirmed that she received no medi**l **re en route to the ERWe received a bill for over $2120, the large majority of which was for "BLS."
Having spoken with customer service and the advo**te at AMR, I am informed that they consider it to be BLS whether they provided medi**l **re or not and BLS **n mean taking one's vitalsHaving worked in medi**l **re for a de**de and as a BLS instructor, I **n assure you that BLS refers to Basic Life Support, which is an Ameri**n Heart term for health**re provider level CPR, not taking vitalsTaking vitals involves checking one's pulse, maybe blood pressure, and maybe blood oxygen levels (which is done via a pulse oximeter, a little device clamped over the tip of a finger)
The advo**te tells me that they provided a service and there is no way to dispute the charge even i

On 6/10/17, received a billing/collection notice from AMR, Trip No***, Date of Service, 8/4/2016, for svcs rendered In speaking with a cust svc rep, was not able to obtain any type of svc info, etc Cust svc and answers to general info....voidThe reason I had called, as explained to rep, was the alleged svc was never received, and what was even more troubling, I had not been in my *** **, residence during the year I had major surgery in my native state of ***, and was in post surgery trmt and rehabilitation I returned to ** on 4/7/ I find this billing and fraudulent to some degree AMR had obviously obtained personal information, my points of contacts, etc., but failed to contact me in an effort to follow-up, etc., on this issue If this isn't resolved immediately, and these type of inquiries has an impact on an individual's credit report, etc., I will entertain the idea of seeking legal consultation, and take whatever legal actions

I was transported from Waxahachie, Txto Dallas, Txon 5-11-due to heart attackThis company billed my insurance company (***) and was paid in full for services renderedThey are "in-network" and negotiated discount for their service but refuse to honor the in network paymentI have contacted them SEVERAL times and also spoke with my insurance company and they too have contacted this company SEVERAL times regarding this matterThey still refuse to honor their contract with the insurance companyI have sent them copies of my EOB stating that "Provider negotiated discountYou are not responsible for this amount and that the claim was processed at the in network level"They refuse to accept this and now have turned me over to a collection agencyThis is a last resort for help in this matter before I hire an attorney and sue this company for harassment over something I didn't owe in the first placeMy insurance company has checked and double checked that this is the company

American Medical Response has continued to charge me for the difference of a service from April 1, from American Medical Response through *** *** *** *** We are now in March of I thought after my medical insurance (***) had been submitted to American Medical Response, that I would no longer have that on my shouldersHowever, this has not been the case As of March 23, 2018, I am still receiving billing from *** *** *** *** *** and they are falsely attempting to collect on the difference on this account by claiming that they were not within the network at the time of serviceAfter contacting my medical insurance company, they have done a thorough investigation on this claim, and found that they were, in fact, in-network at the time this claim was submittedEven so, they have refused abide by the contract from that point, and I continue to get billing statementsIt has also resulted in a negative impact on my credit report*** *** *** *** *** ha

July 01, 2016 Revdex.com of Denver*** ** *** *** *** ***
*** ** *** RE: Ambulance Transport Revdex.com Case#: *** Dear RevDex.com: Thank you for taking the time to contact our office with the consumer’s concerns. American Medical Response values our customers, and strives to provide quality service. American Medical Response is currently reviewing the trips that occurred on August 18, and October 17, 2015. Please rest assured that the trips will remain on hold until the billing matter has been resolved. We will follow up with the consumer with any updates. Please accept our sincerest apologies for any inconvenience this may have caused. Should the consumer have further questions or concerns, I may be contacted directly at *** ***. Sincerely, *** ***Patient AdvocateAmerican Medical Response

I am a medical professional and my husband is a firefighter/EMT in ColoradoWe have been trying to work with our insurance and AMR on our bill for my two year old daughter who was struggling to breathe on a recent family vacation out of stateCan you imagine how fragile she must have been to have a first responder call for his own child? We were told our account was put on hold until the issue was resolvedWhat came in the mail today? A Final Notice with days to respondIt took days for me to receive the noticeI have letters ready to be mailed to the CEOs of AMR and Rural Metro first thing tomorrowI can even drive to the office in Greenwood Village or have my husband stop by when he gets off shift protecting the district your headquarters are located to discuss this matter in person How can an emergency services company treat a first responder family so poorly? I am even willing to pay what my insurance company believes is fairI do not expect a free ambulance rideI would like someone to contact me ASAP! I have sent an email to every single email address I could find online

I was a passenger in an automobile accident on 3/26/ Although I was not the driver, the driver and I are co-insured via The *** Insurance groupThe *** paid American medical Response $2, for reasonable serviceAmerican Medical response is now billing me an additional $1,as the remainder on the billI do not have this type of moneyI think their claim is unreasonableI did not receive an IV drip for $I did not require an aspirin for $14.25, as I already take a daily aspirin, and I informed the EMT of this factAlso, I was previously transported by AMR to the tune of $4,AMR settled my Medical provider and I only had a $co-payI do not wish to keep getting threatening letter from AMR,

Provider billed my insurance company for service rendered in July of I paid the provider what was due Provider proceeded to take payment and apply to wrong account After that was fixed provider then sent me a for the the full amount billed again to my insurance company My insurance company said I didn’t owe any additional amount due to the negotiated rate they had with the provider They tried reaching out to said provider 3x with no action taken by the provider *** then told me they would proceed with fraud notification Since that time I have received another bill from the provider with the threat of sending me to collections in days After trying to call provider during business hours about the letter they wouldn’t take my call They had the phone transfer to a 3rd party service who said they were busy and were unable to take my call
So to summarize:
Provider is overbilling me according to my insurance provider
Provider isn’t taking call from insurance

My son had to be transported to a children's hospital after an ER visit in July I have an EOB from my son's health insurance identifying negotiated plan discounts for this service as $ My portion was to be $ I was billed for the plan discounts by AMR in August I have made multiple phone calls to AMR, as has my insurance company on my behalf I was told that the issue would be reviewed internally I continued receiving invoices, with increased threat of collection, despite my calls and my insurance company's calls and despite continued verbal assurance that the account would be placed on hold and review would be conducted After receiving a notice in December of threatening to send my account to outside collections, I called AMR and paid in full, despite not owing the money I requested that the account be noted that the payment was being made under duress and that I expect my money returned Additional phone calls have been made, and no resolution

I used the ambulance services of *** Ambulance of Evansville on 7/31/ They have repeatedly sent me copies of their bill stating that they needed insurance information for me On at least two occasions, I returned their form with my Medi-Share information I never received an updated bill until I received the “Precollection Notice” dated 2/3/ Upon receipt, on 2/8/16, I telephoned *** Ambulance of Evansville and spoke to Michelle During that conversation I learned that Medi-Share had declined it due to the rates charged, so I asked for time to work it out with them Michelle told me I had days before it would go to the collection agency; however, today (2-23-15) I received a call from *** *** *** *** advising me that my account was now in collections there I immediately telephoned *** Ambulance and spoke to Dence first, only to be disconnected, then to Vanessa on my return phone call Vanessa advised me then that they do not “hold” accounts as I was