American Medical Response Inc

November 7, 2017 Revdex.com of DenverEFlorida Avenue Suite 350Denver, CO 80210 RE: Ambulance Transport
Revdex.com Case#: 12472385 Dear Revdex.com: Thank you for taking the time to contact our office with the consumer’s concerns. American Medical Response (AMR) values our customers, and strives to provide quality service. AMR contacted the consumer on October 30, 2017, and discussed his concerns. A refund to the consumer’s credit card used for payment was issued on November 02, 2017. At this time, we have contacted the consumer and confirmed the refund was received. Please accept our sincerest apologies for any inconvenience this may have caused. Should the consumer have any further questions or concerns, I may be contacted directly at *** *** Sincerely, Cecilia ***Patient Advocate American Medical Response

On occasions back in 7/and 8/I was picked up at my home by AMR for medical reasonsI have lived in my home for years and have had same phone numberAlso had *** *** *** active at the timeI was never contacted by mail or phone call by AMR that there was outstanding bills for the ambulance rides never was contactedI found at because I have credit monitoring that informed me that two collection accounts were report on my credit fileAlso my wife and I are in the middle of buying a home and the lender called also to inform meI contacted my insurance company first and they advised the hospital stays both times were paid for but they were never billed for ambulance rides both times and because year had passed AMR would not be able to bill them nowI called and spoke to supervisor ** and after hour phone conversation which was recorded by me and also by them which I have the exact time and duration ** stated that the orignally had my correct address b

On April 06, 2017, this company was called to the scene of a motor vehicle accident involving me as the injured partyBecause of the nature of the crash, motorcycle (me) vs car, someone called for an emergency medical responseI did not not ask for their response, nor did I accept any type of medical care from themThey did not give me any type of RMA (refusal of Medical Attention) form to sign, nor did I get the option to not go to the hospital with themBarely a couple weeks after the crash, I received a bill for almost $from these people stating I owed THEM money for their service
After calling their completely useless customer service number, which gave no clear cut way to speak to someone, the person I finally spoke to had no knowledge of anything going on, was merely a bill collector They transferred me to another line that only accepted voice messages, by which no one returned my callsSubsequently, after calling multiple times, I left messages to speak to someone i

AMR provided ambulance service to my in Augbetween a the *** *** ER center and MH hospital in *** TX AMR submitted a claim to my insurance for approximately $1944.00, of which my insurance paid $ The remainder ($1388) was never billed to me and instead forwarded to a collection agency in NovI only found out about this unpaid amount in Novduring a routine check of my credit report When I contacted AMR billing, I was told they couldn't tell me what address they sent my bill to because of HIPAA issues and that I'd need to contact the collection agency When I called the collection agency, they told me the address they had on file without hesitating...it was wrong Why AMR (and the collection agency) had an incorrect address, I have no idea (I live at and own my home, have a driver's license, utility accounts and voting records at my correct address Furthermore, they never tried to contact me through my phone or email, both of which were cor

Being billed and now referred to a Collection Agency over an unexplained and over exaggerated service charges that are past to the consumer over the acceptable and negotiated charges with an Insurance CompanyI had asked for detailed explanation of the charges and received no satisfactory response from this businessNot receiving an explanation of charges incurred of over that were billed I suggested a compromise in the $399-$range as that would reflect a reasonable charges for services provided that are customarily accepted if paid by an Insurance Company Charging an individual over times the rates that this business accepts from an Insurance company is a crimeThis is a perfect example of what is wrong with the Health related services and related billing and should be stopped immediatelyThis practice of charging a customer a different rate that a rate charged for same services and payment by an insurance Company and attempted collection is a crime and billing

I was taken by ambulance after surgery and a ten day stay in the hospital to a nursing home for rehab The conditions in the nursing home were absolutely horrible, so I could not stay there I asked to be taken home, but the ambulance people told me that they are not allowed to do that by law If I refused to stay in the nursing home they would have to take me back to the hospital, so I had no choice but to go back to the hospital I never got off the gurney, I was never told that this is going to be charged to me because Medicare refuses to pay charges for a "second" ride the same day I was taken back to the hospital because of the ambulance company's policy and came home right after that I was billed for the "second" ride, which was technically the same ride, since I never got off the gurney and the ambulance people never left my site Medicare refused to pay it and refused the appeal as well I called the company and explained to them that A) I wanted to come home and not

On August 29th while my parents were out of town several men entered our home When I asked them to leave one of them showed a gun and several men beat me unconscious The police were called and they sent for an ambulance I was taken by ambulance to Sutter Hospital I did not have my wallet with my medical card with meWe were charged $for less than a mile uneventful trip From the beginning, AMR has been difficult, if not impossible, to deal withThey never contacted our insurance carrier unless we called them in a 3-way call and specifically asked our carrier to tell them all claims had been paid that were submittedWe kept getting bills from AMR even after my insurance information was mailed twiceWe called our insurance company on 9-24- Our insurance company informed us that AMR had not submitted the claim The insurance company, my mother and AMR spoke in another three way call on that dayThe insurance company asked AMR to submit the claim and asked that

It has been almost a year that I have been calling your customer service regarding insurance information and how and where to file a claimI even had three or four times conference call between my insurance representative and your customer service agent, I called your department at least ten times in last year and every time they said ok we have right information and we will file this claim to correct address.I have been checking my insurance every two weeks but they never received claim.Please I would like this claim to be processed and closed.The information about claim: Trip number: ***, Patient: *** *** Insurance information: Member ID:***, Group# * *** *** *** ***, Medical Paper Claims:*** *** *** ** *** *** *** *** ** ***

I was transported by American Medical Response from Akron City Hospital to *** *** Hospital on 01/28/ I never received a bill for this action Now I am receiving collection notices from *** *** *** *** Had I received a bill it would have gone to my insurance company for payment This business should not be allowed to operate this way and I am also notifying the Attorney General of Ohio I also checked with the billing agency for American Medical Response and they have to record of me

I am writing this on behalf of my husbands experience I was in a rehab facility in FL and had a 2:appt at Dr Driver arrived at 1:and got me to the Dr office in plenty of time My appt lasted min, but the driver had leftThe Dr office called AMR to come pick me up It took the driver over hrs to come back to pick me up I was in agony waiting since I had physical therapy prior to being picked up and did not have my pain medication I also had to sit in a wheelchair in the middle of the Dr office, unable to stand, go to the bathroom or get out of the way of other people The Dr staff were very surprised that I was still there and not picked up at a reasonable time, especially since they called for service on my behalf When the driver finally showed up, no apology was offered and I arrived back at the rehab center and missed dinner I sent emails to CEO *** *** and EVP *** *** on 6/6/18; 6/21/and 7/2/ All emails were acknowledged, however as of today 7/11/I have not had any response from anyone at this company Their mission statement states in part: "Our promist to you is that we will treat our patients, customers and teams with respectwe are steadfastly patient focused and customer centered." If they care so much, why can't someone respond to a simple email?

We had to call the ambulance times We were told that they were in route to the wrong town

I broke my leg on 01/12/and I used an ambulance to get to the hospitalI provided the EMT both of my insurance infoI got a bill and I called to re-provide my insurance infoThey applied one insurance but not the otherAfter several phone calls of me calling and repeatedly giving them the secondary insurance info they keep trying to bill meI've even had a representative of the secondary insurance speak to them on several occasionsI've even been in on these conference callsThey keep sending my claim to the wrong location despite both the secondary insurance agents and me giving them the correct address repeatedly I don't understand why they refuse to apply my secondary insurance They don't seem open to charitable careI make $500-$a monthPaying the remaining $(that my secondary insurance should cover) would be a huge burden to me

I was told to "get the *** out" of an ambulance after refusing service to an alternate Emergency RoomI called dispatch and they said it was vehicle that I was working with

I received a bill from them and the bill said something about insurance not normally covering the serviceI found that odd and had them run my insurance anywayMy insurance found something and said I did not owe for the service and contacted AMR to inform themI continued to receive bills from AMR and continued to have my insurance contact themMy insurance contacted AMR at least six times, three times by letter that AMR confirmed to me that they received the first oneI asked AMR several times to contact my insurance to figure out the issue and they refusedThis led to a cycle of them sending me a bill or threatening collections, me contacting my insurance, AMR supposedly reprocessing the bill and disagreed with my insurance sending me another bill, and start overI also was given numerous promises of someone that could solve the problem to contact me from AMR but only received a call from someone saying they disagree with my insuranceI was stuck in an endless loop for severa

American Medical Response has continued to charge me for the difference of a service from April 1, from American Medical Response through *** *** *** *** We are now in March of I thought after my medical insurance (***) had been submitted to American Medical Response, that I would no longer have that on my shouldersHowever, this has not been the case As of March 23, 2018, I am still receiving billing from *** *** *** *** *** and they are falsely attempting to collect on the difference on this account by claiming that they were not within the network at the time of serviceAfter contacting my medical insurance company, they have done a thorough investigation on this claim, and found that they were, in fact, in-network at the time this claim was submittedEven so, they have refused abide by the contract from that point, and I continue to get billing statementsIt has also resulted in a negative impact on my credit report*** *** *** *** *** ha

My daughter was transported by AMR to a hospital, and the bill was more than I could affordI was offered to fill out a Compassionate Care Program (CCP) application by AMRI sent in the requested documents on September 15, through the US Postal ServiceI have not heard back about the status of my CCP, and receive a bill, and late notice I have called AMR at their contact (1-800-913-9106) since October, bi-weekly to weekly on the status of my CCP, but I keep getting the same answer on the phoneSomeone from AMR will call me back, or email me the status of my CCPHowever, I keep receiving invoices and just last week I received a letter that my account will go to collections because I've not contacted AMRIt is now January 2018, and I still call in, sent an email to them about my CCP, but no one is returning my calls or emailsI'm not sure what to do, and I am worried my account will go to collections soon Over the phone the agents and managers tell me my account wi

*** ***, trip # ***, account # *** had a car accident on 06/04/and had to be taken to the hospital by ambulanceHe provided his health insurance and car insurance information during the rideOn 06/24/2016, he received a bill from AMR asking for his car insurance informationHe filled out paperwork from *** (car insurance) which included both car and medical insuranceThe claim representative at *** told us multiple times that they had faxed over both auto and medical insurance information to AMROn April 18, 2018, almost two years after the date of service, *** received a bill from Credence Resource Management requesting a paymentWe then requested a claim history from *** *** *** (which was the health insurance plan in 2016) and it turns out, no claims for the ambulance has ever been filled with the health insurance provider despite the fact that AMR had the health insurance informationIn addition, *** claimed to have

This complaint is against the billing department of AMRThey sent me a letter that they are sending my bill to collection***ATTENTION: PRE-COLLECTIONS FINAL NOTICE***
"Our records reflect that you have been previously invoiced and we have not received payment for medical transportation services provided on 09/26/ Unless payment is received within business days, your account will be turned over to an external collection agency and could adversely affect your credit score...."
This letter came to me after days of the original services (09/26/Services, Noticed 10/29/18)
I sent them the required insurance information the same week they sent me the billI called their number ###-###-#### Took minutes before I can get a personThe first person (Angel) told me they DID NOT get my response until November That was why they sent me the noticed on Oct I asked her why it took the mail carrier weeks to deliver my message she does not know whyI asked to speak to a supervisor She told me they were all busy She put me on hold, then came back and said supervisors are busy that they CANNOT take my call but they can call me back I asked her to stay on hold and she begrudging do soCarl *(employee # ***) came on the phone and told me that my letter was froward for review Oct Still missed by two days I asked him which is it? Oct or November 1? He told me Octit was forward for review and Nov it was sent to claim I still did not response in timeI asked why the mail carrier would take weeks to deliver my first class letterCarl then told me that my letter was they received my letter on October So they had my information for days, sat on it then threaten to send my bill to collection if I did not pay in full within daysThis is ridiculous I have an FICO for these people to threaten me this way I was SSSSSOOOO MADDDDThey are the worst at doing their job

I have been trying to get a bill settledSomeone got into a car accident and used my lost ID to take an ambulance rideI was not the person that used your servicesI have submitted a police report about it, my labor reports from my corporate office stating that I was at work, I even sent a map of where I work vs where your invoice says the accident happenedEverytime I call they say it's under reviewI last called on Friday February 16th, they told me they we're going to review itI get home tonight , February 24th, and there's a precollection notice ,telling me if the invoice of $is not paid I'm being sent to collectionsIve sent emails to several offices listed as AMR, including the one in Denver and get zero responsesI can't pay for something I didn't have a part inI feel like I just get run around by your **SSN**answering service

My son has a medical emergency on November 4, and needed to be transported by ambulance to the hospital Now, almost a year and half later we start getting calls from a collection agency about an unpaid bill I call the collection agency who tells me who it is from, AMR We never received any BILLs in the past from them at all and they sent it to collections I contact them and give them the insurance information (which would have covered it 100%) but now of course, my insurance won't pay it because of untimely filing by AMR My insurance company wants to know why they never billed them (or me)??? There were other medical providers that filed for reimbursements for my son during that time and they ALL were paid How come a company that transports people during an emergency, who are usually NOT able to provide any insurance information at that time of transport, CANNOT seem to be able to get the customers insurance information by just calling the hospital for it??? But they sure are able to quickly turn it over to collections:( So now, the insurance won't pay and since it was sent to collections, they tell me that I have to deal with the collections agency for a bill that would have been paid it they had just done their job! I agree with the others on here, get someone else to take you to the hospital, it will be easier in the long run