American Medical Response Inc

August 1, Revdex.com of Denver EFlorida Avenue Suite Denver CO
RE: Ambulance Transport Revdex.com Case#: *** Dear Revdex.com: Thank you for taking the time to contact our office with the consumer’s concerns. American Medical Response values our customers, and strives to provide quality service American Medical Response was unable to obtain a valid mailing address for the consumer at the time of service. If we do not have a valid address on file, the account may be turned over to an outside agency as they have higher capability to locate current contact information. On July 20, 2016, the consumer contacted our office advising there was active insurance coverage for this transport and requested we file a claim At this time, we have cancelled the account from collections with no negative impact to the consumer’s credit rating. A claim has been filed to the consumer’s insurance carrier and the account is on hold to allow time for processing. Please accept our sincerest apologies for any inconvenience this may have caused Should the consumer have any further questions or concerns, I may be contacted directly at *** *** *** Sincerely, *** *** Patient Advocate American Medical Response

On 1/7/my husband had symptoms of a stroke in the middle of the night, I called and AMR arrived, loaded him, and took him to the hospital (St.Dominic)A month or so later we received a bill for $The bill was sent to me, *** ***, and also listed me, *** ***, as the patient I called the number and told the person that answered that my husband, *** *** was the patient, I didn't even ride with him and followed in my carThey were going to refill the insurance and I was told to wait on a corrected billAnother month passed and we received the bill again, this time saying "late notice", but still not corrected and still listing me as patient We both called that week to re tell the correct info and we're told it would be fixedSince then I have received late notice after notice and phone callsStill, we would call but never get anywhereNow a letter from *** *** ***, saying the account has now been placed with *** *** ***

On April 8, at approx.10PM I was having a *** ***I called the fire dept and American Medical Response showed up to give me medical attentionI was initially treated for the heart issue at my home and on the way to *** *** *** that evening where I spent the nightThe following morning I was told I was going to have to be transported to *** *** *** because *** Medical could not treat my condition, they had no cardiac unit or cardiac doctor on staffSo on April 9, American Medical Response transferred me to *** *** *** where I could be treated properly for my cardiac conditionThis is my problem, NOT ONLY WAS I NOT TAKEN TO A MEDICAL FACILITY THAT COULD PROPERLY TAKE CARE OF MY MEDICAL EMERGENCY - THE ARRIVING AMERICAN MEDICAL RESPONSE TRAINING SUPERVISOR THAT CAME TO MY ROOM TO TRANSPORT ME" ASKED WHY WAS I BROUGHT TO THIS HOSPITAL FOR A HEART ISSUE - THAT PROCEDURE WOULD HAVE BEEN FOR YOU TO BE TAKEN TO ***

Initial Business Response /* (1000, 5, 2015/06/01) */
June 1,
Revdex.com of Denver/Boulder
*** *** **
Denver, CO XXXXX-XXXX
RE: Ambulance Transport
Revdex.com Case#: XXXXXXXX
Dear Revdex.com:
Thank you for taking the time to contact our office with
the consumer's concernsAmerican Medical Response values our customers, and strives to provide quality service
As a result of processing the consumer's corrected insurance claim, the consumer was mailed an invoice for his responsible portionDue to miscommunication with a Customer Service Representative, the consumer paid the responsible portion via phone, causing an overpayment on his account once the mailed in credit card information was processed
At this time, the overpayment has been refunded to the consumerWe sincerely apologize for any inconvenience this may have caused
Should the consumer have further questions or concerns, I may be contacted directly at (XXX) XXX-XXXX extension XXXXX
Sincerely,
*** ***
Patient Advocate
American Medical Response
Patient Business Services
Initial Consumer Rebuttal /* (2000, 7, 2015/06/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Double payment refunded

January 24, 2017 Revdex.com of DenverEFlorida Avenue Suite 350Denver, CO 80210 RE: Ambulance Transport
Revdex.com Case#: *** Thank you for taking the time to contact our office with the consumer’s concerns. American Medical Response values our customers, and strives to provide quality service. American Medical Response has reviewed the concerns raised by the consumer. Due to a data entry error, the incorrect mailing address was entered in the system resulting in returned mail. AMR did not receive active insurance coverage information, and the account ultimately defaulted to an outside agency. At this time, we have cancelled both trips from collections, and requested credit reporting be removed. The consumer will no longer be contracted regarding these bills. Please allow to days for the negative credit reporting to be removed by the credit bureaus. In the meantime, the consumer may use this letter as proof that our office has acknowledged removal of these services from his credit history. Please accept our sincerest apologies for any inconvenience this may have caused Should the consumer have any further questions or concerns, I may be contacted directly at *** *** ***. Sincerely, *** ***Patient AdvocateAmerican Medical Response

This is the worst business I have ever dwelt withThe EMT people were fine except they didnt put down my complete address and AMR thought since I had not responded, that I must not want to pay and sent it to collections I talked to them and they removed itThen we set up electronic withdrawl for the billThey attempted to take money out and it came up all zeros on my acct in bankSo what ever they did didn't work out well for them so they sent me a late notice..Then I put in for worthy helpThe hospital told me to send my paper work to them alsoThe hospital wrote off the billBut AMR who charged me over $to drive me miles would not hear of helping meSo I called them again because during this they are still sending me late noticesNow I just called them to make arrangementsThey will not take any less then $a month ( of which I cant afford)BUT if I do it electronic through the bank it would be $a month..I tried that one beforeThis company scares meI have been out sourced to the Philippines a couple of times alsoHow do I know my info is not going out of countryWhat kind of business is this? The right hand doesn't know what the left hand is doing..How can they forse my hand on how much my payment will be and if not threaten to send me to collectionsI have worked hard to keep everything out of collections

We had an emergency and used this service for our daughter We paid them through my HSA , they cashed the check and still sent us to collectionsWe have been trying to get the matter cleared up for over months with no resolve THey keep bouncing us back and forth between the collection agency and their corporate officeNo one that I speak with speaks clear english and they just keep transferring our calls aroundThey are claiming they have not received payment, even though I have provided them with a copy of the check and it has been cashedSomeone needs to do something about this company

Received ambulatory service on Jul and billed $for that serviceThe company did not file a claim with Medicare or my secondary insurance company as I requested in a letter dated Aug
On their billing invoice, they make the statement "The transportation services provided are not a covered benefit of Medicare or you insurance company." I have a problem on two issues: 1) They are not the authority that determines my eligibility for a covered benefit and 2) they did not know who my insurance company was until I told them in the letter referenced above
Acceptance or refusal to cover a claim is described in the Explanation of Benefits (EOB) that I receive from Medicare and/or Tricare For Life I don't receive an EOB unless a claim is filed, hence my letter to American Medical Response

Back in January 28th I use this company services for an emergency and I provided AMR with my health insurance informationThey never called, emailed, or mailed out any billsLast month I notice my credit score dropped from to so I run a credit score and it came up that AMR had turned me in to collections to a company called Commonwealth Financial Systems in August No one ever called or contact me to let me know this bill wasn't paidI immediately called AMR to ask them why they didn't bill my insurances even though they had the proper information and they said they didn't know why it wasn't done and that they would review it and take care of itI have called them times and every single time they said it's waiting for supervisor reviewThis is their fault for not billing my insurance when they had the proper info, my credit is ruin nowI need them to take responsibility and bill my insurance and remove this bill from collections

August 11, Revdex.com of Denver EFlorida Avenue Suite Denver CO RE: Ambulance Transport Revdex.com Case#: *** Dear Revdex.com: Thank you for taking the time to contact our office with the consumer’s concerns. American Medical Response values our customers, and strives to provide quality service American Medical Response has cancelled the account from collections with no negative impact to the consumer’s credit rating. A claim has been filed to the consumer’s insurance carrier and the account is currently on hold. We will continue to monitor the account and provide any updates as they become available. We apologize for any inconvenience this may have caused and ask the consumer to allow time for their insurance carrier to respond Should the consumer have any further questions or concerns, I may be contacted directly at *** *** *** Sincerely, *** *** Patient Advocate American Medical Response

We had to call the ambulance times We were told that they were in route to the wrong town

AMR sent me a "late" notice earlier this month, despite never having sent a first noticeMy daughter was taken to the hospital by ambulance at the end of November, the bill lists me as the patientMy insurance was NEVER sent a bill although they will cover the bill entirelyI have left multiple messages with an "answering service" at AMR (at the number listed on the bill) over the past few weeks, with NO return callI called the local ambulance center who passed me to the same answering serviceI called the corporate office and was again passed to the same answering serviceI also emailed them through their website with no replyI just received a "pre collection" notice in the mail todayTo be clear- The ambulance trip is COVERED BY MY INSURANCEAMR has still not sent them the bill, called me back, or even gotten the patient name correct which is alarming- I did not even ride in the ambulance with her I will seek legal action if this is sent to collectionsI have made and d

Bill has been paid but company applied to an earlier charge even though all documents sent and notes in original check specified how to apply paymentWe had not received earlier bill the company applied our payment toWhen received second request to pay , I requested details billing and records from themUpon receipt of that information, the bill was paid 5/and check cleared on 6/ Continued phone calls are harassingindividual received service is diagnosed with brain cancer...this company's inadequate record keeping and harrassment is causing undue stress to individual and family members

I received a bil in September for an ambulance ride that had a date of service of 5/26/This was an emergency ambulance ride, as I was bleeding profusely out of the left side of my head due to injuries sustained being hit by a vehicle while I was walking on the sidewalkI had two separate trips on this dayOne trip to the hospital and one trip back to the rehab centerThe trip to the hospital was submitted timely and my insurance covered ifThe trip back they waited until September of the next year to submit the claimAmerican medical response did not submit this particular bill to my insurance company until over a year later according to them and my insurance companyIf they submitted this bill timely, my insurance company would have processed itCalls and letters to American Medical Response Mid-Atlantic asking for proof of timely filing have not gotten me anywhere closer to resolution on this billIt is not my responsibility that they are making it out to be for the

American Medical Response has been calling our home constantly saying that we owe them payment for an ambulance ride I took from my home to the hospital in I've never taken an ambulance from my home to the hospital in my lifeNot only that, but the person on the phone kept referencing an address in GeorgiaI live in MassachusettsI have a common name, so they obviously have me confused with another person, but they refuse to accept this and keep calling my home and harassing my family

American Medical Response reported me to *** for a bill that my insurance paid almost a year ago I have receipt of the payment made by *** ***, and a canceled check for my outrageously high deductible that I paid

Our facility called AMR 11/21/to schedule a transportation for a resident in our facility that needed a stretcher to transport for 11/26/ Our facility confirmed with AMR that the residents insurance was not covered and that they would pay privately AMR did give us the amount of the ride which was around $ Our facility contacted the family to discuss this and gave the facility consent to confirm private pay We called back to confirm private pay At no time in these conversations did AMR tell our facility that this transport had to be paid in full before the transport Monday comes and our facility get a message stating that AMR called and stated we needed to get a preauthorization from the insurance company My staff called AMR at 8/830a to discuss this issues My staff told them that when he set up the transportation that it was private pay They then confirmed that it had to be pre paid before services rendered My staff talked with a supervisor named *** to e

On August 29th while my parents were out of town several men entered our home When I asked them to leave one of them showed a gun and several men beat me unconscious The police were called and they sent for an ambulance I was taken by ambulance to Sutter Hospital I did not have my wallet with my medical card with meWe were charged $for less than a mile uneventful trip From the beginning, AMR has been difficult, if not impossible, to deal withThey never contacted our insurance carrier unless we called them in a 3-way call and specifically asked our carrier to tell them all claims had been paid that were submittedWe kept getting bills from AMR even after my insurance information was mailed twiceWe called our insurance company on 9-24- Our insurance company informed us that AMR had not submitted the claim The insurance company, my mother and AMR spoke in another three way call on that dayThe insurance company asked AMR to submit the claim and asked that

Received ambulance service from AMR after an accident on 8/29/ Knocked unconscious, suffered concussion, multiple fractures Never received bill from AMR Yesterday 3/22/16, was contacted by Bay Area CreditIndicating that I had been turned over to collections by AMR When I contacted a service representation, Vanessa, at AMR she indicated that my account was turned over to collections because they had the wrong address I then spoke with a supervisor LEON employee #***, he indicated that this was company policy I asked how an individual who is in questionable capacity is expected to provide accurate contact information at the time of accident AMR's position is that it is customers responsibility to provide information and that they have no responsibility to try obtain correct information before turning the matter over to credit collections Bay Area Credit informed me that the had contacted me regarding the debt on September 18, 2015, approximatel days after

I would like to bring to Revdex.com's attention the broken billing practices at American Medical Response
I received service from American Medical Response on 10/15/and was billed $2,for this serviceI paid in full for this service in parts - $2,via Wageworks on 05/12/and $via Citi Money2Health on 03/25/Despite completing the payment, to this date I keep receiving calls from debt collection agencies (Credence, Pendrick etc.) stating that I owe them the full amount and they would take action to collect this money within daysObviously this is causing great emotional distress for me
The latest letter I received was dated 4/8/from Pendrick Capital Partners Llcasking me to pay the full amountI called American Medical Response on 5/5/and strangely was informed that it shows I have made the payment in full, but it also says the debt has been sold to Pendrick CapitalThe agent said she and her manager would look into this, but I have n