American Medical Response Inc

I am filing a complaint due to incorrect billing
Date of service: 02/05/
The patient is my year old daughterHer name: *** *** ***
Account No: 005146954-
Trip # ***
I have received a bill from American Medical Response for my two years old daughter (*** *** ***) for an ambulance service
Total bill: $
Payment Received by AMR: $
Remaining balance is: $
Disputed charges:
1) The bill shows items that never been doneThis includes:
a- IV Drip supplies $ b- Glucometer use $ c- Defib Electrodes $
2) The bill also show charges for items that should not be in the bill because they are not real servicesThese items are part of doing medical business and usually healthcare businesses don't charge for themThey are items Total of: $
I called the billing office a few times trying to exp

On occasions back in 7/and 8/I was picked up at my home by AMR for medical reasonsI have lived in my home for years and have had same phone numberAlso had *** *** *** active at the timeI was never contacted by mail or phone call by AMR that there was outstanding bills for the ambulance rides never was contactedI found at because I have credit monitoring that informed me that two collection accounts were report on my credit fileAlso my wife and I are in the middle of buying a home and the lender called also to inform meI contacted my insurance company first and they advised the hospital stays both times were paid for but they were never billed for ambulance rides both times and because year had passed AMR would not be able to bill them nowI called and spoke to supervisor ** and after hour phone conversation which was recorded by me and also by them which I have the exact time and duration ** stated that the orignally had my correct address b

My son was in an accident, the paramedics who responded stood there and did nothing to help while his friends were seeing about himThey did not put a neck brace on him or even help him onto the stretcherThey were more concerned about what he was on (which was nothing) than helping himHe has fractures in his back and had emergency surgery to check for internal injuries

7/7/2016: I was called by a collection agency stating that I owed plus change on a bill from 7/ First off, I could not understand the person calling because he was foreign The bill for ambulance service for my son who is years old now At the time of the service he was on his own insurance plan through *** but also on his dad's insurance (until he turned 26) Both insurances should have been filed on at the time of service Because I could not understand the caller, I do not know if the secondary insurance was filed on I understand that at least one insurance paid over $ I would like to know if the secondary insurance paid anything and why I have not received a bill during this year period I want my credit cleared, this problem resolved and to know why it has taken years to contact Obviously, they have had my phone number because I have not changed it in over years This guy insisted that I give personal information over the phone so he co

January 30, *** *** *** ** ***
*** ** *** *** *** ***
*** ** *** RE: Ambulance Transport
Revdex.com Case#: *** Dear Revdex.com: Thank you for taking the time to contact our office with the consumer’s concerns. American Medical Response (AMR) values our customers, and strives to provide quality service We have thoroughly reviewed the concerns raised by the consumer. AMR issued a refund back to the consumer’s credit card used for payment. However, the credit card was no longer valid. This created a delay while we processed a paper check. AMR issued the check refund to the consumer on January 20, 2016. Please accept our sincerest apologies for any inconvenience this may have caused Should the consumer have any further questions or concerns, I may be contacted directly at *** *** Sincerely, *** *** *** *** American Medical Response

AMR is not honoring the contract with *** Healthcare *** providertrying to over bill me

AMR was scheduled to my Aunt *** *** was scheduled to be picked up from the *** Hospital early in the morningAMS called and offered to pick her up at 10:PM that night That was unacceptable since it was cold and she is years old AMS scheduled her pickup at 11:the next morning She requires hour care which is self paid I had her aide at the hospital to prepare her trip home plus an aide at her residence She was ready at 9:AM and at 1:PM, she still had not been picked up Multiple calls to them from the staff of *** produced no results I finally demanded the number and called AMS myselfWithin minutes, they arrived to carry her home I contacted MrJohn E*** via phone followed by an email asking for reimbursement for the money I had to pay the aides for the two days it took to get her home I sent MrE*** an email when I did not receive the Reimbursement check and he never answered my email back I am POA for my Aunt which I will

The original date of service was years agoHere are the things AMR has done wrong, and why this bill still shows as pending:
I was not sent the first bill until months after the date of serviceSince I only have months with my insurance to file a dispute, I could not dispute this bill because I received it so late
After numerous calls to their call center, I was finally able to talk to a managerThe manager said I will qualify for their financial welfare program, through which my bill will be waivedI gave them extra information as requested, mailed in everything as well as faxedAfter months, I just got a bill in mail and when I called back in, I was told I did not qualify for the program
After trying to contact them through social media, I was connected with another manager who gave me a 30% discount on the billI agreed to that and made the payment of remaining balance in sept
After months, I still got a bill in mailWhen I called and inquir

Taken by ambulance to the ER on 5/5/(insurance card provided to EMT upon arrival)Received bill on 6/6/stating that no insurance had been billedCalled customer service and provided insurance info againRep stated 30-for decision6/18/letter states again that my insurance cannot be billedCalled and provided insurance info again to rep "Rain." She stated 30-days for a decisionCalled on 8/2/to get update on insurance submissionAsked rep what insurance they were billing and I was told *** *** (haven't had that insurance in years)Gave insurance info againOn 9/6/18, I spoke with rep "August" who informed me that "info was put in but never uploaded for processingI will do that now."

I received services from them on 4/2/18; my insurance paid them, and according to my insurance company my copay amount was $102.29, which I have paid My insurance ruled that $of the total that they billed me for was "disallowed." I have received threatening letters/phone calls stating I owe them the additional amount I have sent a letter in writing on occasions with a copy of my EOB, highlighting what I owed, and what they cannot bill me for I continue to receive notification that they will submit my alleged balance to a collections agency

On September 18, I suffered a concussion due to a collision during a softball gameI was taken to the hospital via AMR ambulanceI provided the ambulance with my Insurance Card, just as I did the hospitalMy insurance was billed in January of The bill was sent without a diagnostics code and in return it was denied by my insurance company due to the error of AMRI realized that the bill had gone unpaid and re submitted the bill that AMR had sent meDue to the bill not having a diagnostics code it was again deniedOctober I found that my bill had been sent to a collections agency, because it had gone unpaidI called AMR and was able to have them reissue a bill and I was told that they would be pulling my account out of collections and to call back in two weeksI called back two weeks later and it had still not been removed from collections and that they would escalate it to their supervisor and to call back in hoursI called back today and spoke with someone w

February 8, Revdex.com of Denver EFlorida Avenue Suite Denver, CO RE: Ambulance Transport Revdex.com Case#: *** Dear Revdex.com: Thank you for taking the time to contact our office with the consumer’s concerns. American Medical Response (AMR) values our customers, and strives to provide quality service Based on the consumer’s rebuttal, we attempted contact with the consumer by phone, but were unsuccessful. We reconfirm AMR is a non-participating provider with the consumer’s insurance carrierThe insurance carrier previously incorrectly processed the claim as in network. At this time, AMR will contact the consumer’s insurance carrier, and request a review of the claim for additional payment Should the consumer have any further questions or concerns, I may be contacted directly at (209) 236- Sincerely, Sylvia D*** Patient Advocate American Medical Response

The level of incompetence of the employees resulted in my account payment plan being canceled, and my account was being sent to collection I had a bad accident that resulted in thousands of dollars of medical bills despite my health insuranceI set up payment plans to manage these with my HSA accountI asked for clarification from the representatives I spoke with multiple times and asked for a supervisor in one of the first conversation to which I was told none were availableThis company also had my accident noted as automobile and it was not an auto accidentMy understanding was that my payment would be due by the 4th of each month and it took more than a month to get this set upI made payments 6/19, 7/5, 8/6, 9/10, and then called in on 10/to check on the account and considering paying off moreIt was my understanding that I was paying far in advance of the due date (first one being 7/4) and never once did a representative say anything about delinquent or late paymentsT

On the 22nd of March AMR transported me to a hospitalTwo weeks later I got a bill for $ The bill told me that I had to pay them by a certain date I called my primary health care insurance and they said they would work with AMR and pay the charges My primary health insurance paid AMR for all but $ I was told that was my responsibility I contact AMR and asked them to bill the $to Tricare After a VERY unprofessional conversation, where AMR told me that they would not bill Tricare, I called Tricare and was told once they received an invoice from my primary health insurance they would pay the $ I call AMR back and AMR agreed to bill Tricare Yesterday I received a bill from AMR stating that after several attempts at contacting me, I have until May to pay the $or they would go to a collection agency
I contacted AMR this morning and they admitted that they didn't submit an invoice and will not submit an invoice to Tricare I conta

I would like to bring to Revdex.com's attention the broken billing practices at American Medical Response
I received service from American Medical Response on 10/15/and was billed $2,for this serviceI paid in full for this service in parts - $2,via Wageworks on 05/12/and $via Citi Money2Health on 03/25/Despite completing the payment, to this date I keep receiving calls from debt collection agencies (Credence, Pendrick etc.) stating that I owe them the full amount and they would take action to collect this money within daysObviously this is causing great emotional distress for me
The latest letter I received was dated 4/8/from Pendrick Capital Partners Llcasking me to pay the full amountI called American Medical Response on 5/5/and strangely was informed that it shows I have made the payment in full, but it also says the debt has been sold to Pendrick CapitalThe agent said she and her manager would look into this, but I have n

Hello,
My name is Christina *** and I was recently transferred to *** Hospital by two of your EMTsThe date was July 2nd, I was picked up at *** *** Two transportation building on DrennanThey were two females, one had dark hair in a bun and the other had blonde hair in a ponytailThe blonde one had a large dark tattoo on her right armWhilst in route to the hospital I let the blonde one know I had to use the restroom really badShe assured me that we would be at the hospital soonWhen arriving she told the driver up front quote “she’s going to *** herself” referring to meThen the drive the one with the dark hair kept telling me quote “don’t you dare pee on my bed.” She said it multiple timesAs if I wasn’t already in an embarrassing situationFinally when I got to my room the blonde one, did not help me in any type of wayBeing I was still kinda dizzyI got no assistance from her to sit on the hospital bedThen before she left, she said quote “you need to take your medsYou’re This is ridiculous, this was a waste of gas.” Then she rudely left the roomI don’t appreciate the way I was treated by your EMTsThey don’t know me or my situationI deserve an apology for how rude they were to meVery disrespectfulI pray to god that they’re not treating others that wayThank You,
Christina ***

I am a RN nursing supervisor who requested an ambulance on 7/8/to take a resident to buffalo general hospital because he was unresponsive and was not his usual talkative selfAMR ambulance arrived at approximately 2:pm at the waterfront healthcare facility located at 7th st buffalo, nyIt was a male EMT who questioned my credentials, by asking me what my title and background was and if I performed the SBAR stroke assessment and how I checked him for a strokeI have been a nurse for over years, with great experienceThis male EMT was very rude and disrespectful to me, he has no right to question my credentialsI performed a full RN assessment, and the doctor was notified and gave me orders to send this resident out to the ER because he was also a full code, and may be having a strokeIn NYS, EMT's has no authority to assess or make any determinations regarding if the resident should go to the hospital, I understand that AMR was busy, yesterday but all residents have

*** ***,
My son *** *** was taken by ambulance to the *** *** ** *** *** on 7/4/ We did not call for the ambulance My son was feeling better with a breathing treatment The paramedic didn't listen to me I received a bill for $2,I sent AMR/Rural Metro our insurance information on 8/8/ I called my insurance company BCBS of *** and they told me that AMR didn't file a claim I then filed a claim The insurance company paid $plus $ Total $ I have emailed AMR/Rural Metro and told them I would pay $which they declined The average ambulance is $400- The charge of $2,is excessiveThe *** Balance Bill law states a patient cannot be billed the balance and it is illegal/unlawful in the context of emergency care according to the *** Supreme Court in Also, reference AB-Health care coverage: out of network coverage

NOTICE OF INTENT TO FILE CRIMINAL COMPLAINT WITH *** AND ATTORNEY GENERAL STATE OF *** FOR FRAUD CRIMINAL CHARGES! I have received a bill from you for $1,THIS IS CRIMINAL FRAUD If I do no hear from you in hours I am contacting the *** and the attorney general state of ***! All you crimial drivers did was drive me milesfor a sprained knee to the *** *** mecical centerI told them I had no insurance and they said don't worry about itAND YOU ARE TRYING TO CHARGE ME $1,? I am on social security and have no money and if you are billing insurance companies these kind of criminal fraud charges for driving someone miles in an old truck I am sure the *** and the attorney general would love to know about it! You better contact me and correct your criminal fraud billCopy of this email sent to *** and Attorney General State Of ***

AMR is very difficult to deal with regarding their billing process I believe they do not keep accurate or appropriate records and are not responsive to customer needs in this area