American Medical Response Inc

RE: Ambulance Transport Revdex.com Case#: *** Dear Revdex.com: Thank you for taking the time to contact our office with the consumer’s concerns. American
Medical Response values our customers, and strives to provide quality service American Medical Response submitted a claim to the consumer’s primary insurance carrier, Medicare, and received a denial due to non-covered services. A cross over claim was submitted to the secondary insurance; however payment was not issued as they follow Medicare payment rules. In an attempt to provide a resolution, American Medical Response applied a disallowance to the account leaving the consumer’s responsibility of $50.00. Should the consumer have further questions or concerns, I may be contacted directly at ###-###-#### Sincerely, *** *** Patient Advocate American Medical Response

Initial Business Response /* (1000, 11, 2015/07/16) */
July 16,
Revdex.com of Denver/Boulder
Cherokee St
Denver, CO XXXXX-XXXX
RE: Ambulance Transport
Revdex.com Case#: ***
Dear Revdex.com:
Thank you for taking the time to contact our office with
the consumer's concernsAmerican Medical Response values our customers, and strives to provide quality service
American Medical Response accurately filed a claim with the Veterans Affairs (VA) Office on April 7, A denial was subsequently received indicating the consumer's hospital records were necessary to finalize the claimUnfortunately, we are unable to acquire the requested documentation on behalf of the consumerTherefore, it is necessary for the consumer to obtain his records from the hospital he was treated at, and provide them to the VA, in order for the VA to finish processing his claim
The disputed charge has been reviewed and determined to be accurateThe consumer is encouraged to contact us directly to clear up any misunderstanding of the procedures received during the time of transport
Should the consumer have further questions or concerns, I may be contacted directly at (XXX) XXX-XXXX extension XXXXX
Sincerely,
*** ***
Patient Advocate
American Medical Response
Patient Business Services
Initial Consumer Rebuttal /* (3000, 13, 2015/07/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
To whom it may concern, I left the proper address for the hospital to send the information of my emergency treatment statement and they have failed to do soI also walked into the VA with the bill for both the hospital and the ambulance service and the VA told me they would take care of thisApparently, they did notI am afraid this *** ruin my credit if somebody does not act like a adult in one of these three partiesI am working and residing in Santiago, Chile and the logistics of this issue is very difficult
Please, give me a couple of days to spend yet another or hours dealing with this mess on the telephone with the stupid VA and the Woodland Memorial Hospital where I was treated and released The Ambulance information *** help find the hospital case number
3/26/XXXX XXX-XXXXXXaccount no, XXXXXXXXX-XXXX
***
Emergency room/contacts:
***.XXXX XXX.***
I have really tried to take care of this but it seems that either the hospital or the VA is not doing their jobDid the VA receive the hospitals invoice and not do their job, or did the hospital not send this invoice to the correct address? I do not knowI am in Chile and no longer receive mail from the USA
Sincerely,
*** P*** Jr
Final Business Response /* (4000, 15, 2015/07/29) */
July ,
Revdex.com of Denver/Boulder
Cherokee St
Denver, CO XXXXX-XXXX
RE: Ambulance Transport
Revdex.com Case#: XXXXXXXX
Dear Revdex.com:
Thank you for taking the time to contact our office with the consumer's concernsAmerican Medical Response values our customers, and strives to provide quality service
American Medical Response correctly filed a claim with the Veterans Affairs (VA) Office on April 7, A denial was subsequently received indicating the consumer's hospital records were necessary to finalize the claimAt this time, we have place the account on a day hold, allowing the consumer to coordinate with the VA and the hospital to resolve the claim
Should the consumer have further questions or concerns, I may be contacted directly at (XXX) XXX-XXXX extension XXXXX
Sincerely,
***
Patient Advocate
American Medical Response
Patient Business Services
Final Consumer Response /* (2000, 17, 2015/07/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I guess I have to accept this situationI have been in touch with both the VA and the hospitalNeither has been responsive in my attempts to solve the matterThe VA does not answer the phone or return my emails and the hospital does not send the *** statement to the correct address
This is very frustrating and *** eventually ruin my good credit rating
*** P*** Jr

On 11/21/2015, I received ambulance service via American Medical Response (contact information below) from *** *** *** ** *** *** (80501) to *** *** Hospital in the same cityAll of my insurance information was supplied to the hospital when I got there, and the hospital itself had no issues in utilizing this information to pay my resulting bills for medical servicesI never received ANY sort of contact from American Medical Response whatsoever, so I assumed their billing was also handled through the insurance information that was supplied to the hospital
As previously stated, all of this took place about four (4) months agoTo this very day, I have never received any sort of contact at all from AMR (no bill via US mail, no phone calls, nothing)
Yesterday (03/07/2016), I received US mail from *** *** *** *** (contact information also below) with a collection notice enclosed for the full amount of the service cost ($1663.58), along with a sepa

I was transported to the hospital after an automobile accidentMy son rode in the ambulance with meAfter finally settling with the insurance company of the driver at fault, I continue to receive bills, late notices, and threats to send my account to a collections agencyThis is after payment had been made by my lawyerI have tried contacting AMR's customer service, only to be hung up on twiceEven though they require a call back number (if we should become disconnected), I have not received a call Not only do they continue to tell me the balance due, they refuse to tell me why my son was also charged to ride along (not as a patient)A lien on him for the amount of $was also paid by my attorneyIronically, I was never sent a bill for him
My complaint is two-fold: 1)why was my son charged as a patient as he simply rode in the ambulance with me, and 2)customer service has not helped resolve any issues other than simply repeating my balance (which is no longer owed), and

I have been dealing with a bill from American Medical Response now for two yearsI have documentation and proof that *** *** Insurance, Claim # *** has paid them, with proof of a canceled check in the amount of $American Medical Response sent me to a collections agency so I had to have proof of the check and I've been on the phone numerous times with the Claims specialist, Steve H*** from *** ***I thought everything was taken care of and now I receive ANOTHER bill from AMR in the amount of $and so I called to dispute the charge and I asked for a supervisorThey had me on the phone for close to an hour of waiting to speak to someone about this error and that I have already paid*** *** also emailed them with proof of the checkI am not sure what else to do, but I am tired of being harassed with bills that have already been paid with my claim

September 27, *** *** *** **
***
*** ** *** *** *** ***
*** ** *** RE: Ambulance Transport Revdex.com Case#: *** Thank you for taking the time to contact our office with the consumer’s concerns. American Medical Response values our customers, and strives to provide quality service American Medical Response has not been able to locate an account or record for the concerns presented. We have attempted to contact the consumer by phone and email, and have been unsuccessful with obtaining any additional information to assist with investigating the consumer’s inquiry If the consumer can provide any additional information, I may be contacted directly at *** *** *** Sincerely, *** ***
*** ***
*** *** ***

AMR sent multiple bills for the same ambulance tripThis trip was twice fully paid by meI went to my bank online and made copies of these two checks and they were all deposited by AMRI have called them at least four times and sent them a letter showing copies of these checks and have not heard back from from them for monthsThey owe us back the money for one of those checks

In August 2015, I paid my ambulance bill in fullIn April 2016, I began receiving collections noticesI have spent countless hours on the phone to try to correct thisAMR agreed they sent my info to collections in error but I am continuing to receive noticesI was promised return calls by several reps and was never called backMy last call I spoke with *** who refused to provide me with management informationThis has to be illegal

American medical response had repeatedly claimed to have billed my insurance(*** ***) even though my insurance said the oppositeAMR when confronted by my insurance on a conference call with me have changed their story two times when asked why you have not bill my insuranceMy son was taking on one of their ambulance on 2/14/2016, trip number ***.Their first claimed was it was declined by my insurance even though my insurance never receive their claimI have called many times to get this resolve but AMR response have been extremely slowMy insurance told me that the ambulance company sent a claim with the wrong insurance first under a female name with my son's address, than they sent a claim under my son's name and address but with wrong insurance company(*** ***) I have call repeatedly to get this resolve with AMR and they have not resolve this issueMy insurance covers the ambulance ride but you have day to file the complain otherwise it will not be cove

Complaint: ***
I am rejecting this response because: AMR did not acknowledge theymade an error (which they did)I have spent countless hours on this and was flat out lied to by amr staffThis was not addressedFurthermore, the time I wasted trying to fix their error was not acknowledged with some sort of compensation for their illegal actions.
Sincerely,
Gloria Ramirez

Initial Business Response /* *** *** *** */
June 30,
Revdex.com of Denver/Boulder
Cherokee St
Denver, CO XXXXX-XXXX
RE: Ambulance Transport
Revdex.com Case#: XXXXXXXX
Dear Revdex.com:
Thank you for taking the time to contact our office with
the consumer's concernsAmerican Medical Response values our customers, and strives to provide quality service
American Medical Response transported the consumer multiple times from August 20, to September 15, After review, it has been determined that the patient was inaccurately billedWe regret any inconvenience this has caused, and the patient is no longer responsible for payment of these transports
Should the consumer have further questions or concerns, I may be contacted directly at (XXX) XXX-XXXX
Sincerely,
Cecilia Juarez
Patient Advocate
American Medical Response
Patient Business Service

American Medical has turned me over to a bill collector Credence Resource Management LLC for a claim that my insurance company has paid twice My insurance company has contacted American Medical with both EFT #s and tonight I got a phone call saying I was being sent into collections when it is them that owes a refund to my insurance company

April 22, 2016Revdex.com of Denver/BoulderEFlorida Ave Ste 350Denver, CO 80210RE: Ambulance Transport Revdex.com Case#: ***Dear Revdex.com:Thank you for taking the time to
contact our office with the consumer’s concerns. American Medical Response values our customers, and strives to provide quality service.American Medical Response provided transportation to the consumer as requested by the attending physician. A claim was filed with the consumer’s primary insurance carrier for the total charges, and payment was received. The insurance carrier subsequently requested a refund of their payment indicating the consumer had other primary coverage. A claim was filed with the designated insurance carrier, whom we’ve contacted and confirmed a denial was processed due to no prior authorization. At this time, AMR has agreed to waive the charges dueShould the consumer have further questions, I may be contacted directly at (209) 236-8358.Sincerely,Cecilia JuarezPatient AdvocateAmerican Medical Response

Service date 05/12/Trip #***
I used the ambulance in and my insurance company (*** *** *** ***) paid the bill
However, in American Medical response changed my status to past due and sent my case to the collection company
I paid the bill to the collection company so American Medical response received double payment
My insurance company and I contacted American medical response, but they never replied (even they hung up the phone)

Final Consumer Response /* (2000, 8, 2015/07/02) */
On July 1, AMR faxed me my medical recordsThank you, Revdex.com! I believe that just by contacting them, you helped resolve this problem successfully!

Tried calling to set up paymentsOn hold 15-minsWas told to try again in 24-hoursBegan making payments online.Accepted for first pymtsthen was told not eligible for online pymtsSent in monthly pymt (check)Prior to final pymt being received (was in the mail) they sent balance in to a collection agency

I called about making a payment and closing the account on 11/12/I was upfront and told them I had received a check from my insurance and wanted to get the account closedThe rep offered me 20% offI told the rep that I had spoken to my insurance company (because I was confused about why they sent me a check) and they told me I shouldn't be paying the full amount because they have a contract with AMR for lessThe rep said they did not have a contract with my insuranceI told her I wanted to call back with my insurance companyThe representative became angry that I was not paying immediately and I was shockedWhy would a reputable company have a representative become angry because I wanted to call back with my insurance?
On 11/23/18, I called my insurance company and they were closedI called AMR hoping for a representative who would be more reasonableShe told me that they did not have a contract with my insurance and encouraged me to contact my insurance directly
O

My son had to be transported to a children's hospital after an ER visit in July I have an EOB from my son's health insurance identifying negotiated plan discounts for this service as $ My portion was to be $ I was billed for the plan discounts by AMR in August I have made multiple phone calls to AMR, as has my insurance company on my behalf I was told that the issue would be reviewed internally I continued receiving invoices, with increased threat of collection, despite my calls and my insurance company's calls and despite continued verbal assurance that the account would be placed on hold and review would be conducted After receiving a notice in December of threatening to send my account to outside collections, I called AMR and paid in full, despite not owing the money I requested that the account be noted that the payment was being made under duress and that I expect my money returned Additional phone calls have been made, and no resolution

We established a monthly payment plan and submitted payment online as directed as they were not able to set up automatic withdrawAfter recipient payment they sent us to collections stating they hadn't received it
I called once we started to receive harassing calls from their collection department and they confirmed it was their errorThe billing is offshore in the *** and they are so not helpfulThey agreed it was their error and it's been a month since then and it's still not resolved
How do they get away with this?

I was taken to *** on July by AMR ambulance service
I called, I wrote to this company and have asked REPEATEDLY for the medical report
from the time the received my call to the time they finished the report on my run