American Medical Response Inc

I have spoken with American medical response different times to give them my insurance information I have received notices that they do not have my insurance information
Today is the last call I will make to them
The customer service is awful, in a different country, cannot get them to understand that I have called numerous times to give them my information
I will not pay a dime until they do what they need to do on their end

My son was taken to the hospital (*** ***) in ColSprings on 4/7/I'm new to the area and I don't know which local AMR office took the call-which is why I'm sending this to the head office in COHere is a contact number that I have, *** (dispatch number)I only had one of my son's inscards that dayI gave them oneI received the other medicaid number from the hospital after the driver left, then I called the number above and gave it to someone on the phoneYou can check their call records, should be from a cell number with area code (240) She told me she would "pass it on." This person did nothingI received a bill in May from AMR, I called they did not have both of my son's insnumbers (surprise)I gave them to her, she said it would be 30-days to process(Mid-June) and I should ignore any invoices that come until it's processedOur family was on vacation in Mid-JuneI called upon our return to have a letter stating that they still had

I was transported in an American Medical Response ambulance in October of I Received a bill for my portion of the service payment (the co-payment) in December 2015, and promptly paid itI received two subsequent bills claiming non-payment each of which I returned with a copy of my cancelled check as proof of paymentMy payment proof was ignored and the bill was turned over to collections

AMR is currently billing me for nearly $1,bill for emergency medical services that I did not request, consent to, nor receive The emergency services were requested by well-meaning strangers who misdiagnosed a simple fainting spell as a seizureI was fully conscious and responsive by the time the AMR EMS staff arrived, and the AMR staff explicitly confirmed that my condition did not require any kind of emergency treatment or transportationIn legal terms, emergency medical services were neither medically necessary nor medically reasonable
The AMR staff who responded to the call provided no treatment, but only evaluated my condition (by checking my vital signs) and leftI explicitly refused any form of treatment or transport, to make it clear that I was not asking for nor accepting any services that could be billable(I had sustained a few minor cuts when I fell, and I didn't even let the EMS staff give me a bandage)
Clause 6, *** ** ** *** *** *** *** ***

American Medical Response has never billed me for serves rendered in January Instead they sent my bill to the collection agency, *** *** *** *** ** ** *** *** *** ** *** *** ***I called both the collection agency and *** to find out what was going onI gave both parties my insurance information and was told the matter would be resolved once my insurance made paymentThis was July My insurance did make prompt payment once they were billedAt the beginning of February, I received yet another letter from *** *** ***, telling me I can "take advantage of this offerWe will settle your account with AMERICAN MEDICAL RESPONSE for the amount of $This is a savings to you of $85.83." This offer expired February 20, I called my insurance company and found out that even though they paid the bill, I have $as a co-payI did not know this and, I repeat, was never billedI have not sent a check to *** *** ***, as I'm conce

Complaint: ***
I am rejecting this response because:
Your charge is outrageousmiles and linenI will continue forward until this is resolvedHe, my husband drove himself to the ERThis was not a life or death tripIt is noted that he drove himself and I will not accept thisIf needed, I will get an attorneyYour company over chargedThank you BB for your service.
Sincerely,
*** ***

On April 06, 2017, this company was called to the scene of a motor vehicle accident involving me as the injured partyBecause of the nature of the crash, motorcycle (me) vs car, someone called for an emergency medical responseI did not not ask for their response, nor did I accept any type of medical care from themThey did not give me any type of RMA (refusal of Medical Attention) form to sign, nor did I get the option to not go to the hospital with themBarely a couple weeks after the crash, I received a bill for almost $from these people stating I owed THEM money for their service
After calling their completely useless customer service number, which gave no clear cut way to speak to someone, the person I finally spoke to had no knowledge of anything going on, was merely a bill collector They transferred me to another line that only accepted voice messages, by which no one returned my callsSubsequently, after calling multiple times, I left messages to speak to someone i

My father utilized ambulance services on 9/19/We received a letter in the mail on 12/19/stating he still had a balance of $He has medical insurance through *** ***, which is also my employerI take care of all his medical bills and paymentsI contacted *** to find out why there was still a balance, since he had already met his deductible*** had already paid American Medical Response the balance amount of $I obtained the EOBs and payment information proving thatI mailed this information to the PO Box shown on the letter and my manager faxed the same informationI have been struggling to get this resolved since December of 2017, almost months nowWhen I call the Customer Service number, each time they tell me they need additional time to process and update his balanceThe past times (May and June 13), I asked to speak to a manager or supervisor to escalate thisThey both assured me they would escalate it and get it taken care of for me an

What an utter disgrace I was treated by AMR paramedics and driven less than a mile to the hospital on 11th Dec On New Years Eve I received a bill from them, so I filled out the required insurance information My wife was hospitalized that day (she has Stage IV cancer) so I didn't post the letter until 2nd Jan Pretty reasonable, I'd say On 1/11/I receive a final notice threatening legal action, collections etc (that I see from below seems to be pretty common) Note, this is the second time they have contacted me I call them and they immediately start trying to get personal information from me, before even knowing why I am calling I decline before they confirm that they have not received my insurance details yet Seems like a long timeI ask them if they think it is reasonable to be harassing people who they absolutely know have been medically treated less than a month ago and who they also know have only been informed of their bill less than two weeks ago? They didn't seem interested I am not even particularly bothered for me, but I am thinking of other families going through hell, elderly people, people with sick kids etc I don't even know why a company like this exists?

Hello,
My name is Christina *** and I was recently transferred to *** Hospital by two of your EMTsThe date was July 2nd, I was picked up at *** *** Two transportation building on DrennanThey were two females, one had dark hair in a bun and the other had blonde hair in a ponytailThe blonde one had a large dark tattoo on her right armWhilst in route to the hospital I let the blonde one know I had to use the restroom really badShe assured me that we would be at the hospital soonWhen arriving she told the driver up front quote “she’s going to *** herself” referring to meThen the drive the one with the dark hair kept telling me quote “don’t you dare pee on my bed.” She said it multiple timesAs if I wasn’t already in an embarrassing situationFinally when I got to my room the blonde one, did not help me in any type of wayBeing I was still kinda dizzyI got no assistance from her to sit on the hospital bedThen before she left, she said quote “you need to take your medsYou’re This is ridiculous, this was a waste of gas.” Then she rudely left the roomI don’t appreciate the way I was treated by your EMTsThey don’t know me or my situationI deserve an apology for how rude they were to meVery disrespectfulI pray to god that they’re not treating others that wayThank You,
Christina ***

My wife (***) was transferred to a hospital in an ambulance after a car accident near *** ** on April 22, We have been trying to reconcile all insurance/billing related to that accident and recently determined that the only service that has not been billed is the ambulance transferAfter confirming that our insurance company has not received anything relating to the ambulance transfer, I called the hospital, who gave me the number for AMRWhen I called AMR and told them I was trying to find out if they were going to send me a bill or if it would come from the hospital, I was told that my wife's account had already been forwarded to a debt collection companyWhen I asked why - stating that we have never received anything directly from AMR - I was told: "When we don't have an address on file for someone we just send it straight to debt collection because we don't have the staff to track people down."
How can something be marked as delinquent and sent to debt collectio

I was in a car accident in October AMR took me miles to the hospitalThey were provided my car insurance information at the time of the accidentYet they sent me bill after bill asking for my insurance information and payment of I called them multiple times providing my car insurance information and requesting that they seek payment from the car insurance companyOn 2/9/I contacted AMR using the phone number given on the bill and asked to speak to a supervisor, but was told there was nothing that could be done due to the phone number on the bill only being a call center that collected paymentsI then contacted my insurance company on 2/9/My car insurance company stated that they had paid AMR on 12/16/via an electronic funds transferEFT transaction number *** in the amount of I was emailed a copy of the letter sent to AMR from my insurance company outlining the details of the payment transaction that had been made to AMRThe claims a

I have been actively fighting American Media Response along with my insurance company for years, against a claim that I owe $on a bill from an ambulance transport for my daughterCigna states affirmatively, to me and to American Medical Response (AMR) directly, that AMR was under a national contract with Cigna at the time of service, and must uphold their negotiated rateI paid my portion of the claim when the EOB from Cigna was issued to me, and Cigna paid their portion to AMRHowever, AMR continues to ignore calls from Cigna, and continues to bill me for the balance of what is under their negotiated rateOver the past years, I have received several invoices, which lead to pre-collection noticesEvery time, I call Cigna and they say it is absolutely wrong, and they will step in and correct with AMRWe have heard the full gamut of excuses from AMR about why they continue to bill me, everything from Cigna not being in contract with them nationally to the ride being labele

I was to receive a $refund for an ambulance service American Medical Response informed me that a check for $was mailed to me November, They also informed me that the particular check had been cashed and had cleared their banking account November, I never received the check AMR requested that I send them copies of my checking and savings banking statements for November, which I did I requested that AMR send me a copy of the cleared check which they did AMR response was that since the check was made out to me and sent to the correct address, I must of received it and had cashed itAgain, I never received the check

March 4, Revdex.com of Denver/Boulder EFlorida Ave Ste Denver, CO RE: Ambulance Transport Revdex.com Case#: *** Dear Revdex.com: Thank you for taking the time to contact our office with the consumer’s concerns. American Medical Response values our customers, and strives to provide quality serviceAmerican Medical Response refiled a claim with the consumer’s insurance carrier; however, have no control over the insurance processing time. The consumer’s account has been placed on hold pending further response from her insurance carrierShould the consumer have further questions, I may be contacted directly at (209) 236-Sincerely, Sylvia Dimperio Patient Advocate American Medical Response

Thank you for taking the time to contact our office with the consumer’s concerns. American Medical Response values our customers, and strives to provide quality service American Medical Response has removed the consumer’s phone number listed on the complaint and will
cease any further outbound callsWe would like to thank the consumer for bringing his concerns to our attention and apologize for any inconvenience this may have caused. Should the consumer have any further questions or concerns, I may be contacted directly at ###-###-#### Sincerely, *** *** Patient Advocate American Medical Response

My year old mother in law Catherine *** was transported from *** hospital in Edmonds WA July 7, to ** *** nursing home in Lake City WA somewhere in between her checking into the hospital and checking into ** *** - she is missing a ring that she has worn since her daughter purchased for her in - I have inquired with the lost and found departments and risk management of the hospital and nursing home to no availmy complaint is that AMR was used to transport mom on July 7th - I have called several names and numbers at AMR only to be ignored (requesting a call back) or told to call someone else - All I am trying to accomplish is to check in with AMR's lost and found department, and/or see if an inventory of her personal items was taken when she was in their care the last person I tried to contact at AMR (was told he was the lost and found department) is Mark ###-###-####, but he does not answer the phone or return my callsyour assistance would be appreciatedThank you

Initial Business Response /* (1000, 9, 2015/10/19) */
Our response is provided in the attached letter

Initial Business Response /* (1000, 11, 2015/09/21) */
September 21,
Revdex.com of Denver/Boulder
Cherokee St
Denver, CO XXXXX-XXXX
RE: Billing Inquiry
Revdex.com Case#: XXXXXXXX
Dear Revdex.com:
Thank you for taking the time to contact our office
with the consumer's concerns*** values our customers, and strives to provide quality service
The consumer was billed her deductible amount to the address provided from the hospital of transportThe consumer contacted our office earlier this month, at which time the mailing address was updatedWe have made contact with the consumer and have cancelled this account from collectionsAn invoice was mailed to the consumer today for the balance dueThe consumer *** appeal the balance with her insurance
Should the consumer have further questions or concerns, I may be contacted directly at (XXX) XXX-XXXX
Sincerely,
***
Patient Advocate
***

It has been almost a year that I have been calling your customer service regarding insurance information and how and where to file a claimI even had three or four times conference call between my insurance representative and your customer service agent, I called your department at least ten times in last year and every time they said ok we have right information and we will file this claim to correct address.I have been checking my insurance every two weeks but they never received claim.Please I would like this claim to be processed and closed.The information about claim: Trip number: ***, Patient: *** *** Insurance information: Member ID:***, Group# * *** *** *** ***, Medical Paper Claims:*** *** *** ** *** *** *** *** ** ***