American Medical Response Inc

I received a statement from AMR in July for a mile transport in which they charged me $ When I called the phone number on the bill I reached a call center where it was hard to understand the customer service agent and when I asked her if they had a discount for uninsured patients she said she could take $off but I would have to pay it all now, I could not make payments and receive a discount She was very rude and would not let me speak to a supervisor After doing some research online I saw there were a lot of complaints on their billing practices and that they do have a Compassionate Care Program for individuals without insurance or a source or income I emailed a request to receive the paperwork to see if I qualify and never received a response I also called various numbers listed for this company and was told I had to call the number to discuss billing I am a full time college student working part time trying to put myself thru school and I do not have

AMR placed my account in collections with *** * *** *** *** *** *** *** ** *** for an overdue ambulance bill that was paid or should have been paid by my insurance carrier (s)
1.) Primary Insurance Carrier: *** *** *** * *** *** *** *** *** *** *** *** *** *** ** ***(80%)
2.) *** *** *** *** *** *** **(husband''s job insurance) Claims Address: *** *** *** *** *** *** *** ** *** (20%)
3.) Health Safety Net: Mass Health
This information was provided to them on the date of service and via bill statement in the mail to meThey have placed my account ***in collections, for $I do not owe these people anythingI née them to correct their error on my credit report or I will sue for triple damages of what they placed on my credit reportIt's fraud because I do not owe AMR anything

My wife and daughters where in a car accident in Sept of *** *** *** (***) was dispatched to the accident The paramedics assisted the driver and passenger of the other car and my wife denied any medical treatment for her or the girls The paramedics didn't even look at or ask my daughters any questions A few weeks later I received three bills from Mission Care of Illinois On two of the bills the description is "Partial Trans NO Go" for $each and the 3rd bill was for "flight/Med Team Rtrn" for $ I called and could only talk to person in the Philippians, the lady would not help me and also would not connect me to her supervisor (Seems really fishy) My question to *** was how do you bill? I understand that there may be a fee for coming to the scene of an accident, however, what is that charge? Do you charge per vehicle accident, per person, or if medical treatment was provided? No medical treatment was provided, not even a "hello how

I was to receive a $refund for an ambulance service American Medical Response informed me that a check for $was mailed to me November, They also informed me that the particular check had been cashed and had cleared their banking account November, I never received the check AMR requested that I send them copies of my checking and savings banking statements for November, which I did I requested that AMR send me a copy of the cleared check which they did AMR response was that since the check was made out to me and sent to the correct address, I must of received it and had cashed itAgain, I never received the check

A bill was sent to my father by AMR which I paid on 12/10/in the amount of $I was later informed that this bill should have been sent to the hospital instead and that my family should not be responsible for paying this amountI contacted AMR and in January, they told me they would send my case to their refunds department to process a refund for meI have since been calling every weeks to follow up on the refund status and I am continuously told that it is still being processedAMR's Patient Business Services are unable to give me a time frame for how long it takes for refunds to be processed through their departmentIt is now almost months later and AMR has still failed to process and refund the amount that is owed to meAMR has been exceptionally difficult in providing any sort of customer service, essentially refusing to process and provide me with the money owed to me in an acceptable time frame

I broke my right femur weeks after a hip replacementThe fracture went all the way through to the prosthesisI could not bare weight on it and an ambulance was called My insurance is through ***The ambulance co continued to bill me saying *** does not pay for ambulance serviceThis is not true but this company employs people who only read from a script and you cannot explained anything to them*** will pay if it is dreamed necessary I sent in an appeal to get it paid forI turned in a statement from my surgeon and the cat scan report confirming the fractureI received a letter with copies to the ambulance co saying they would make their decision when they received the call report from the ambulanceThey wanted it within weeks and this was in NovemberThe appeal was denied because they did not receive the call reportThe company again started calling me for paymentI complained they had not done their part in sending in the reportThey then told me

I have never taken an ambulance trip This bill is for my adult son, who hasn't lived here for many years I have written this company and gone on their website Now I have been sent to collection and have had two conversation with the collection company But no one seems to be able to remove my name from this charge

On November I was taken to *** *** Medical Center by an American Medical Response ambulanceBefore the left our household premises my husband handed them our GEHA insurance cardHe followed the ambulance to the hospitalUpon arriving, my husband noticeably upset, forgot to ask for the card to be returnedThe company literally, not figuratively, had our insurance informationThe company wasted no time sending a bill for the full amountThe insurance was never filedMy husband had to resort to using my insurance card because he no longer had hisHe sent a copy of the insurance care, as well as a letter requesting that the insurance be filed, as we could not file it ourselves, not being provided with the trip number, which is apparently the only way that American Medical Response can find your informationThey said that they were not able to look up any of the information through the patient's name (mine), insured person's name (my husband), initial trip location (o

My insurance company paid full amount of dollars for my ambulance bill I was making monthly payments on the bill until my insurance paid the total bill I made a total payments of I have been calling this company for over weeks, and have been getting the runaround as to when my refund will be sent out I have been told by customer service reps that a advocate team member will call me but no one has ever called I have been told this about times The latest being today Oct 30, 9:AM, I am trying to be patient with this company but there call center is offshore and no one really wants to give you any information This is my last resort to get resolution or I have no choice to file a small claims case in court

I keep getting bills from AMR for emergency services for my daughter on 11/28/I have contacted AMR on several occasions to give them insurance information that they already have to bill my health insuranceMy insurance has contacted AMR to give address to send claims to so the bill could get paidAs of this date 5/11/my insurance company has no bill on file from AMRI was told by my insurance company that this is over the untimely filing and that I am not responsible for the bill

I received service from AMR on 12/14/Received a bill less than weeks laterCalled on 12/31/to pay over the phone only to learn the bill did not reflect my insurance paying their portionI offered to pay in full despite that & asked if I would receive a credit once they received the insurance company portionThey said yes & to expect that within 30-daysI also asked that a receipt of my payment be emailed to meI was told they couldn't email (who can't email a receipt in these times??!) & to expect it within 1-weeks via mailI've called several time since requesting & have yet to receiveI also have yet to receive my refundToday, I was told that the representative I spoke to on the phone would email her supervisor about emailing me a receipt as I need to submit by EOB tomorrow for FSA payments from last yearI asked if I could get a guarantee that it would arrive to me via email & I was told "no"They have my money & I can't even get a receipt for months -- ridiculous! And where's my credit?

My disabled father unfortunately needed a ride home from the hospital due to oxygen...so AMR was used $800+ dollars later to travel miles, I get a precollection noticeI call and speak to what I thought was someone in the US, and it is agreed that I am to pay a monthly payment until the amount is paid Fast track five months later, AMR sent my dad into collection despite making monthly payments, filling out two compassionate care applications and paperwork yet NEVER receiving a response to being told today that since I filled out the Compassionate Care Application that VOIDED the payment plan, yet each and every month they cash the check, so they put my dad into collection I called today and they told me she would have to email her supervisor and I have to call back in FIVE days to see if the account can be pulled back from collection!!!

Husband being balance billed for ambulance services on 1/26/Original claim was submitted to insurance on 3/25/for $and AMR received their portion of the claim, per the contract with BCBS, of $ Now we keep getting bills for the balance, $Once the original claim was submitted, the only portion we were responsible for was the coinsurance portion, which per our EOB was $which was paid to AMR by usThis still has not been resolved and has been escalated to the Provider Relations department of the local BCBS where I have been told that MANY of MANY insured are having the same issues with AMR and being balance billedNow we are getting harassing letters stating that there has been no contact, not true since they have been contacted by BCBS with a day letter on holding the account and extensively reviewing the contract, and payment per the EOB was madeBCBS stated that AMR were not to contact us, that AMR needed to submit an appeal for the claim on any

AMR provided ambulance service to my in Augbetween a the *** *** ER center and MH hospital in *** TX AMR submitted a claim to my insurance for approximately $1944.00, of which my insurance paid $ The remainder ($1388) was never billed to me and instead forwarded to a collection agency in NovI only found out about this unpaid amount in Novduring a routine check of my credit report When I contacted AMR billing, I was told they couldn't tell me what address they sent my bill to because of HIPAA issues and that I'd need to contact the collection agency When I called the collection agency, they told me the address they had on file without hesitating...it was wrong Why AMR (and the collection agency) had an incorrect address, I have no idea (I live at and own my home, have a driver's license, utility accounts and voting records at my correct address Furthermore, they never tried to contact me through my phone or email, both of which were cor

So I have now received the medical report, HOWEVER, it is NOT TRUTHFUL AT ALL.....I need to know how to file a report according to HIPPA laws or whatever agency or laws govern their reports?Thank you in advance,*** ***

Initial Business Response /* (1000, 5, 2015/06/15) */
June 15,
Revdex.com of Denver/Boulder
Cherokee St
Denver, CO 80204-
RE: Ambulance Transport
Revdex.com Case#:
Dear Revdex.com:
Thank you for taking the time to contact our office with
the consumer's concernsAmerican Medical Response values our customers, and strives to provide quality service
The consumer's concerns have been fully investigated and directly addressed with the consumer by the local operationWhile local protocol was followed, American Medical Response has agreed to waive the balance due for this service
Should the consumer have further questions or concerns, I may be contacted directly at (800) 913-extension
Sincerely,
Maria Valencia
Patient Advocate
American Medical Response
Patient Business Services
Initial Consumer Rebuttal /* (2000, 7, 2015/06/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I did receive a call from the local office here in Mississippi, and it was stated that even tho they did follow protocol they admitted things could and should have been done differentlyHowever they did apologize for leaving the minor child in pain for over 1;mins

May 19, 2016Revdex.com of DenverEFlorida Avenue, Suite 350Denver, CO 80210RE: Ambulance Transport Revdex.com Case#: ***Dear Revdex.com:Thank you for taking the time to contact
our office with the consumer’s concerns. American Medical Response values our customers, and strives to provide quality service.American Medical Response initially filed a claim with Blue Cross of California in December of 2015. No response was received from the insurance carrier and the consumer was billed. The consumer contacted our office stating the medical group, Health Care Partners, was responsible for payment. A claim was filed timely with the medical group, and a partial payment was received on May 2, 2016. At this time, the consumer has been invoiced for the remaining balance due of $226.75.Should the consumer have further questions or concerns, I may be contacted directly at (209) 236-8546.Sincerely,Warda AliPatient AdvocateAmerican Medical Response

March 13, 2017, I received a collection notice from an agency in *** ** stating I owe some $1, for transportation services -- I had no idea what they were talking about
In August of I had an accident that required emergency transportation I kept track of and paid all bills --I kept track of bills and their corresponding EOB statements from my insurance carrier I have absolutely no bill or EOB for this service -- American Medical Response In fact for that short ride, I assumed it was local Fire Department Nonetheless, there has been zero communication from American Medical Response to me or my insurance carrier It was brought to my attention that these are underhanded billing practices intended to circumvent proper (and ethical) billing practices and I should notify a consumer advocate -- which I am here Any assistance would be appreciated as this is truly awful As if being involved in a horrific accident isn't bad enoughwhy wait over a year and hal

First, I commend the local service agents who came to treat me during a fall down some stairs They were great But, wow then the bill comes and before I even have a chance to send my insurance information to cover the $treat and release fee I start getting calls from their collection department The due date on the invoice was 8/and I received the invoice on 8/9, so the gracious day payment period is not even up and the collection calls start, that is bad customer service I recommend that AMR reviews their policies regarding when they have their collections/customer service department start calling about invoices that are not even due yet

Billing for AMR is an absolute joke! I called the 2nd week of August to confirm my payoff I had an amount of $ The rep was adamant it was $ I was also told once I make that payment NO more payments would be drafted I had no other choice but to make that payment amount On 8-13, I made the full payment On 8-26, I received a refund for $77.76, which oddly enough was the difference in what I knew my balance was On 8-29, I wake up to find another $has been deducted from my account I called right away because I knew my house payment wouldn't clear All I got was someone with poor English, who kept saying it would be there in 3-days I asked to speak with a manager but conveniently no one was in He said would forward this on but I never received a call Frantic about my near $house payment, I called again Once again, get someone who has poor English, said it would be another 3-days Once again, I ask for a manager but no one is there I finall