American Medical Response Inc

AMR Provided ambulance service on two occasions in They were under contract through my insurance company to provide a discount They have not provided the discount and under threat of a collection agency action, I paid over $1, Since that time I have contacted AMR on at least occasions, November 16, 2016, October 13, 2017, October 20, 2017, and November 16, On each occasion AMR has said the matter is "in process" They were under contract with my insurance company to give the discount and the insurance company paid their share

Initial Business Response /* (1000, 10, 2015/11/24) */
November 24,
Revdex.com of Denver/Boulder
Cherokee St
Denver, CO XXXXX-XXXX
RE: Ambulance Transport
Revdex.com Case#: XXXXXXXX
Dear Revdex.com:
Thank you for taking the time to contact our office
with the consumer's concernsAmerican Medical Response values our customers, and strives to provide quality service
Our records indicate notices were mailed to the consumer on September 21st and October 9th advising of the balance due after the insurance carrier issued paymentNo contact was received until the insurance carrier contacted our office on November 16, Since we have received notification from the insurance carrier and the consumer that an appeal has been filed, the account has been cancelled from collections and no reporting has occurred
The account balance has returned to American Medical Response and a thirty day hold *** be provided as a courtesyAfter the thirty day limit has expired, we suggest the consumer follow up with our office to establish a payment arrangement should the insurance carrier need more time with the appeal process
Should the consumer have further questions or concerns, I may be contacted directly at (XXX) XXX-XXXX
Sincerely,
***
Patient Advocate
American Medical Response
Initial Consumer Rebuttal /* (2000, 13, 2015/11/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This is a reasonable allowance since we never received any notification of a balance owed and it provides us the opportunity to work with our insurance carrier

In September 2014, I was essentially forced to ride in AMR ambulances for transfer from one hospital to anotherBack in and 2015, I recall experiencing several billing issues with AMRNow, a year and a half later, I thought it was overI was wrongNot long ago, I received a bill for $100, indicating my insurance had paid most of the billI called AMR, and the rep I spoke to said my insurance was reworking the claim, or something, and that it wasn't actually a bill (even though it had a return envelope to send a check in)Now, for the same claim, I just received a new bill for $I no longer use the same insurance, but when I log onto my old insurance's website and look at claims, all I can see is that the claim was paid in December of I have received no correspondence from my old insurance company indicating that the payment was reversedI am very confused, but whenever I have called in the past, the customer service people don't seem to know anythingLast time

AMR over billed on occasions in I made several attempts to have these invoices corrected, then after threatened with collections I paid invoice and left the over I called my insurance company for help resolving AMR kept telling me they had sent the invoices to insurance for payment and the insurance company denied payment The insurance company never received the invoices I was sent to collections or the 2nd invoice in May I again had to make several calls to both AMR and my insurance agency to get the collections to stop Finally in September I received information that I was due a refund and it would go back to my credit card In October that was reversed and stated they had a problem and they would mail a check In November they agreed a check would be mailed, in December a check was being mailed Here it is January and I am still waiting for a check

A bill was sent to my father by AMR which I paid on 12/10/in the amount of $I was later informed that this bill should have been sent to the hospital instead and that my family should not be responsible for paying this amountI contacted AMR and in January, they told me they would send my case to their refunds department to process a refund for meI have since been calling every weeks to follow up on the refund status and I am continuously told that it is still being processedAMR's Patient Business Services are unable to give me a time frame for how long it takes for refunds to be processed through their departmentIt is now almost months later and AMR has still failed to process and refund the amount that is owed to meAMR has been exceptionally difficult in providing any sort of customer service, essentially refusing to process and provide me with the money owed to me in an acceptable time frame

April 7, Revdex.com of Denver EFlorida Avenue Suite Denver, CO RE: Ambulance Transport Revdex.com Case#: *** Dear Revdex.com: Thank you for taking the time to contact our office with the consumer’s concerns. American Medical Response values our customers, and strives to provide quality serviceAmerican Medical Response has contacted the consumer’s insurance carrier who confirmed we are a non-participating provider, and requested the claim be processed accordingly as out of networkWe apologize for any inconvenience this may have caused and ask the consumer to allow time for their insurance carrier to respondShould the consumer have further questions or concerns, I may be contacted directly at (209) 236-Sincerely, Blanca Mendoza Patient Advocate American Medical Response Tell us why here

June 2, *** *** *** ** ***
*** * *** *** *** ***
*** *** *** RE: Ambulance Transport
Revdex.com Case#: *** Dear Revdex.com: Thank you for taking the time to contact our office with the consumer’s concerns. American Medical Response values our customers, and strives to provide quality service AMR has thoroughly reviewed the concerns raised by the consumer. The electronic funds transfer (EFT) plan has been cancelled as requested by the consumerAt this time, a refund is in process to the consumer in the amount of $48.96. Please allow between 4-weeks for a refund check to be receivedPlease accept our sincerest apologies for any inconvenience this may have caused Should the consumer have any further questions or concerns, I may be contacted directly at *** *** *** Sincerely, *
*** ***
*** ***
*** *** ***

On 3/7/16, I was transferred via from one hospital to another; the ambulance company was American Medical responsedays after my surgery on 4/5/16, I was then transferred, by the same company, to a rehab faculty due to being partially paralyzedI had and still have the same insurance company I was in the hospital for a total of days; during which time, I could not walk or talkAfter I got out, I went through my mail and there was invoice for the 4/ambulance rideI called AMR to make sure they had got my insurance info from the hospital, she read out the company name, address, fax & my correct account numberBut the rep said that my insurance account number was invalidSo I told them to call my insurance to get the correct information since I did not know how to correct their computer errorShe said that they do not contact the insurance company, "it's all done by computer." So I had to call my insurance to get them to call AMR to clear the issueWhen I heard back

February 6, Revdex.com of Denver EFlorida Avenue Suite Denver, CO RE: Ambulance Transport
Revdex.com Case#: *** Dear Revdex.com: Thank you for taking the time to contact our office with the consumer’s concerns. American Medical Response (AMR) values our customers, and strives to provide quality service Our office has thoroughly researched the consumer’s concerns. It has been confirmed AMR is a non-participating provider with the consumer’s insurance carrier in the area where services were rendered. Due to AMR being a non-participating provider with the insurance carrier, the claim was paid based on non-contractual benefits; therefore, the consumer is responsible for any unpaid balance. It is suggested the consumer contact the insurance carrier for an appeal process if he feels that a larger portion of this claim should be covered. At this time, there is no refund amount due to the consumer Should the consumer have any further questions or concerns, I may be contacted directly at (209) 236- Sincerely, Sylvia D*** Patient Advocate American Medical Response

In September 2014, I was essentially forced to ride in AMR ambulances for transfer from one hospital to anotherBack in and 2015, I recall experiencing several billing issues with AMRNow, a year and a half later, I thought it was overI was wrongNot long ago, I received a bill for $100, indicating my insurance had paid most of the billI called AMR, and the rep I spoke to said my insurance was reworking the claim, or something, and that it wasn't actually a bill (even though it had a return envelope to send a check in)Now, for the same claim, I just received a new bill for $I no longer use the same insurance, but when I log onto my old insurance's website and look at claims, all I can see is that the claim was paid in December of I have received no correspondence from my old insurance company indicating that the payment was reversedI am very confused, but whenever I have called in the past, the customer service people don't seem to know anythingLast time

I was set up on $per month payments for an Ambulance bill from March I paid off my balance early on 3/17/17, they debited my account 4/17/$and then mailed me a refund check to make the balance Well they took $more dollars from me on 5/15/ I called that day to request a refundthey refused to expedite it so I asked for a supervisor which I left a message for and no one has returned my call or given me my $back and that was a week ago Calling is a joke, you sit on hold for plus minutes being thanked for patience I clearly am out of

Initial Business Response /* (1000, 6, 2015/07/17) */
July 17,
Revdex.com of Denver/Boulder
Cherokee St
Denver, CO XXXXX-XXXX
RE: Ambulance Transport
Revdex.com Case#:***
Dear Revdex.com:
Thank you for taking the time to contact our office with
the consumer's concernsAmerican Medical Response values our customers, and strives to provide quality service
American Medical Response mailed three notices to the consumer beginning on February 10, No contact was received by the consumer and the account defaulted to collections on April 24, The consumer contacted our office on April 27, 2015, and provided out of state Medicaid insurance informationOur office made contact with Medicaid to confirm eligibility but they were unable to provide any current eligibility information due to the patient not being a resident of the area in which service was providedWithout confirmed eligibility on the date of service, we are unable to file a claimThe consumer *** need to provide our office with proof of Medicaid eligibility on the date of service in order to have a claim filed
At this time, we have requested the collection agency place the account on hold and cease further contact to the consumer until the requested information is received
Should the consumer have further questions or concerns, I may be contacted directly at (XXX) XXX-XXXX
Sincerely,
Sylvia Dimperio
Patient Advocate
American Medical Response
Patient Business Service

I had an ambulance service over a year ago that was billed to me through American Medical ResponseMy insurance covered the claimHowever American Medical Response has repeatedly sent me a bill for the full amount which I am not obligated to payI have contacted both AMR and my insurance multiple times to resolve the issueCalls have been made, balance billing letters sent, confirmations given, but still AMR is billing me for the full amount and threatening me with collections noticesMy insurance company has talked to their managers and whoever else multiple times and still they continue for over a year nowI want this to stopI believe at this point they are intentionally trying to strong arm me into paying the full amount of money that I do not owe them with their credit and collections threats due to the fact they are ignoring what the insurance company is telling them regarding the claim

On March 1, 2018, I was in the midst of having a heart attack and I was informed by the hospital (*** *** *** that they did not have the necessary equipment to administer the test I needed Because I was in distress, I had to be transported by ambulance to the closest facility (*** ***) with the necessary equipment to diagnose and treat me The ambulance service was called by the hospital I was at and I was moved to a different facility The ambulance service submitted a claim for $3,398.85, of which *** (my Health insurance company) paid $894.45, leaving a cost share amount which would be my responsibility of $89.45, per my Explanation of Benefits (EOB) I was surprised when I received a bill for $2,from the ambulance service I should only be responsible to pay, if anything, the remaining cost share amount of $89.45, because anything I may have signed was done so while I was in a state of panic and extreme pain I also never received

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I would however like to address several concerns with American Medical Response's reply:>"American Medical Response submitted several invoices requesting insurance information to the address obtained at the time of serviceAlthough efforts were made to >notify the consumer of billing by both mail and phone, the attempts were unsuccessful and resulted in the account defaulting to an outside collection agencyUpon >receiving initial contact from the consumer on March 8, 2016, the address was updated accordinglyThe consumer also indicated he had provided his insurance >information to the collection agency for billing."The hospital itself was the ONLY entity that requested any personal information from me at the time of this incidentThey were provided with a long list of it, including of course my health insurance information, home address and phone numberMy assumption was that anyone who provided services would obtain that information from the hospitalOne thing I am certain of, NO ONE from AMR ever requested any information from me at that time, or any other time that I am aware of. That said, I find it curious that AMR claims they attempted to contact me by both mail and phoneWhere did they obtain my address and phone number? The collection agency didn't even have my phone numberI offered it to them along with the other information I provided, and they didn't want it!All of this in mind, it's mysterious that:- AMR claims to have attempted to contact me by phone, when they obviously didn't even have my phone number.- AMR claims to have attempted to contact me by mail, yet I NEVER received any correspondence from themThe collection agency didn't seem to have any problem in doing so, and when they did I responded immediately.I have as close to perfect credit that anyone is ever going to have, since I always pay my bills on timeYou don't obtain a high credit rating by ignoring billing from an ambulance company, that's absolute nonsenseGiven AMR's response, there's no doubt in my mind that my account was handled improperly, and they are either mistaken or providing misinformation in their response.Nonetheless, once this is processed through my health insurance company and I take care of any co-pay that may be due, I'll consider the matter closed. Just to ensure ONCE AGAIN that AMR has proper contact information for me (Revdex.com: PLEASE REMOVE THIS BEFORE MAKING A PUBLIC POSTING OF THIS RESPONSE):Address:*** *** *** ***
*** *** ** ***Phone:***Email:***@msn.comSincerly,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

From September to December 31, 2016, I was insured by [Primary] health insuranceOn December 19, 2016, I had to be taken to the hospital via ambulanceThe ambulance company was American Medical Response (AMR)At the hospital I had provided them with both insurances informationI have had to use AMR before and AMR had my insurance information as wellHowever, AMR did not bill my insurance correctly for this trip as they have in the past
Instead, AMR billed my secondary insurance, on December 21, and it was processed on December 22, My secondary insurance sent me an Explanation of Benefits dated January 13, denying the claim because my primary health insurance needed to be billedI had called AMR to notify them that they had billed the wrong insurance and confirmed with them that they had my primary health insurance on fileAt that time, AMR let me know they would resubmit the claim
In March 2016, I received a “Pre-collection Notice” from AMR stating t

I’m a vet that used this service to transport me to the veteran hospital on Nov 4, days later I received and invoice on the bill which was which was due Nov 24, I called to set up a payment plan but they told me not to pay anything they going to file a claim with va hospital month later they sent me another invoice for which they didn’t explained whyI called to talked about they brush me off talking about that a contract invoice with va hospital only not me

I keep receiving bills in the mail from AMR They don't have my last name on the bill, just first and middle name and are threatening to turn my account over to a collections agency "which may adversely affect your credit score."
The big problem is I've never had to use an ambulance in my life I've called them several times with no relief It looks and feels like a complete scam by this company

June 10, *** *** *** ** ***
*** ** *** *** *** ***
*** ** ***
* RE: Ambulance Transport Revdex.com Case#: *** Dear Revdex.com:
Thank you for taking the time to contact our office with the consumer’s concerns. American Medical Response values our customers, and strives to provide quality service American Medical Response initially filed a claim with the consumer’s insurance carrier using information provided at the time of transport. We were subsequently provided with updated subscriber information, but due to miscommunication with our customer service department, the insurance carrier was unable to process the claim. On June 03, 2016, a claim was filed with the consumer’s insurance carrier and is currently being processed. At this time, the trip is on hold pending a response Please accept our sincerest apologies for any inconvenience this may have caused. Should the consumer have further questions or concerns, I may be contacted directly at ###-###-#### Sincerely, *** *** Patient Advocate American Medical Response