American Medical Response Inc

My husband ended up needing an ambulance ride from an emergency roomThey drove him milesOnly item needed for transport was linenThey billed my insurance company 6k! They PAID! And now they want another 1300.00? Insane! I will be appealing this and taking them to court to reimburse my health insuranceOutrageous! Tried calling them times 4:*** time as well as emailing them on their websiteThey need better hours and an agent who monitors their email box

Humana representative set up an ambulance trip for my mother under the Emergy care policy issued by Rural Metro This ambulance trip was medically necessary for my mother since she was at this time very ill and we were told that there would be no cost it turns out that we were charge 50% of the trip going and the trip coming Humana denied the claim We were sent Bill's from Rural Metro under two account numbers, which was later merged into one We received two bills, under two trip numbers for $each It was very difficult to deal with Rural MEtro since their Customer Service is in a foreign Country with representatives that are difficult to understand or communicate with I started making payments of $and made three, but was then turned over to Bay Area Credit Service for $for one of the trips Again, even though the agency is in Atlanta Georgia, the agents are operating from a foreign country I am frustrated and sent a payment for $on my credit c

This complaint is against the billing department of AMRThey sent me a letter that they are sending my bill to collection***ATTENTION: PRE-COLLECTIONS FINAL NOTICE***
"Our records reflect that you have been previously invoiced and we have not received payment for medical transportation services provided on 09/26/ Unless payment is received within business days, your account will be turned over to an external collection agency and could adversely affect your credit score...."
This letter came to me after days of the original services (09/26/Services, Noticed 10/29/18)
I sent them the required insurance information the same week they sent me the billI called their number ###-###-#### Took minutes before I can get a personThe first person (Angel) told me they DID NOT get my response until November That was why they sent me the noticed on Oct I asked her why it took the mail carrier weeks to deliver my message she does not know whyI asked to speak to a supervisor She told me they were all busy She put me on hold, then came back and said supervisors are busy that they CANNOT take my call but they can call me back I asked her to stay on hold and she begrudging do soCarl *(employee # ***) came on the phone and told me that my letter was froward for review Oct Still missed by two days I asked him which is it? Oct or November 1? He told me Octit was forward for review and Nov it was sent to claim I still did not response in timeI asked why the mail carrier would take weeks to deliver my first class letterCarl then told me that my letter was they received my letter on October So they had my information for days, sat on it then threaten to send my bill to collection if I did not pay in full within daysThis is ridiculous I have an FICO for these people to threaten me this way I was SSSSSOOOO MADDDDThey are the worst at doing their job

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

May 26, *** *** *** ** ***
*** ** *** *** *** ***
*** ** ***
RE: Ambulance Transport
Revdex.com Case#: *** Dear Revdex.com: Thank you for taking the time to contact our office with the consumer’s concerns. American Medical Response (AMR) values our customers, and strives to provide quality service AMR’s rates are competitive for the consumer’s community and meet all applicable local, state and federal limitations. Ambulance fees are billed in accordance with the nature of the call, and the type of unit/crew required to respond. It has been confirmed that appropriate care and transportation was provided based on the patient’s condition. Upon review, we have removed the IV charge, lowering the amount due to $ At this time, the balance due remains the consumer’s responsibility. Should the consumer have further questions, or wish to discuss payment arrangement options, I may be contacted directly at *** *** Sincerely, *** ***
*** ***
*** *** ***

$bill for my brother who died 5/1/There is no estate or money to pay this billI called AMR in early May and told them of situationI was told to send a death certificate to AMR in Los AngelesIt took over a month to get the death certI sent a copy to the address per their instructions on 6/
On 6/7, a Reilynn called meI returned her call at 4:pm, about a hour after her callShe had no idea what I was calling her about, even after giving her reference numbersShe said she would check it out and call me backShe never called back!!! Then on 7/6, I received a letter stating that the account would be sent to collections if not paid in fullToday 7/10, I called AMR and paid the billI am not responsible for this billIt was my brothersI followed their instructions regarding the death certI was trying to deal with their service rep Reilynn, who never responded as promisedDuring all of these struggles, no one from AMR expressed their condolences for my los

My son has a medical emergency on November 4, and needed to be transported by ambulance to the hospital Now, almost a year and half later we start getting calls from a collection agency about an unpaid bill I call the collection agency who tells me who it is from, AMR We never received any BILLs in the past from them at all and they sent it to collections I contact them and give them the insurance information (which would have covered it 100%) but now of course, my insurance won't pay it because of untimely filing by AMR My insurance company wants to know why they never billed them (or me)??? There were other medical providers that filed for reimbursements for my son during that time and they ALL were paid How come a company that transports people during an emergency, who are usually NOT able to provide any insurance information at that time of transport, CANNOT seem to be able to get the customers insurance information by just calling the hospital for it??? But they sure are able to quickly turn it over to collections:( So now, the insurance won't pay and since it was sent to collections, they tell me that I have to deal with the collections agency for a bill that would have been paid it they had just done their job! I agree with the others on here, get someone else to take you to the hospital, it will be easier in the long run

I am having a serious problem with American Medical Response (AMR), an ambulance provider contracted with the City of San Francisco to provide emergency services to the public
Since May 18, when AMR first submitted a claim to my insurance, they have neglected to respond to the requests of my insurer, Blue Shield, for additional informationBlue Shield is simply asking why an ambulance was used to transport me from one hospital (MtZion) to another (Moffat)In the ten intervening months, AMR has never responded to Blue Shield’s request for the needed information or contacted Blue Shield at allInstead, they have chosen to sent me a threatening “late notice” for payment of $2,on 12/11/after my receiving their first invoice on this claim only days earlier on 12/3/
When I called AMR about the late notice, I was told that Blue Shield had “denied” their claim and it was now my responsibilityThe claim is not deniedI called Blue Shield and was told that the cla

I received a bill in my name for my ambulance service to the hospital here in Cheyenne Wyoming and the bill came from American Medical Response I called in to customer service and from day one not much help I don't qualify for the compassionate care program they have I cant get a lower discount on my bill because I'm not in the same state as them I'm a mom of three kids I cant afford or dollar payments a month all I can afford is dollars a month I'm upset your company doesn't know them meaning of customer service I don't have insurance like everyone else I cant afford it I'm not happy period from day one I have got the run around with this company

On June, my minor daughter was transported via an Ambulance operated by American Medical Response from *** *** Hospital in Las Vegas, NV to *** *** Hospital in Las Vegas Nevada Beginning on July, I started receiving phone calls from *** *** ***, a dept collection agency hired by American Medical Response
On July, I returned a missed phone call from ***, wherein I was informed that I had an outstanding bill from AMR that was sent to collections I immediately called AMR where I was told that my insurance information was missing and needed updated I provided the needed information, then asked the CS rep why I was never contacted by AMR directly concerning my bill She could not give an answer and transferred by to a supervisor
The customer service supervisor (Employee ID *** ) informed me that AMR had my correct contact information on file, and he was not sure why I was sent to collectionsThe supervisor ad

March 20, *** *** *** ** ***
*** ** *** *** *** ***
*** ** *** RE: Ambulance Transport Revdex.com Case#:
*** Dear Revdex.com: Thank you for taking the time to contact our office with the consumer’s concerns. American Medical Response values our customers, and strives to provide quality service The concerns raised have been investigated by our Operations office. After a complete review of the incident and this service, it has been determined the patient’s condition did not meet clinical presentation that would require a specific destination by county protocol. The hospital destination was at the request of the patient. The charges invoiced are both valid and correct A claim was filed with the patient’s insurance carrier, and partial payment was received. At this time, the unpaid balance remains the patient’s responsibility. We understand that emergency medical care is a costly and unexpected expense, and should the patient like to establish payment arrangements or inquire about financial assistance, Customer Service can be reached at *** Should the consumer have any further questions or concerns, I may be contacted directly at *** *** *** Sincerely,
*** ***
*** *** American Medical Response

May 26, *** *** *** ** ***
*** ** *** *** *** ***
*** ** *** RE: Ambulance Transport Revdex.com Case #: *** Dear RevDex.com: Thank you for taking the time to contact our office with the consumer’s concerns. American Medical Response (AMR) values our customers, and strives to provide quality service AMR has notified *** *** *** to cancel this trip from collections due to assigned in errorThe consumer is no longer responsible for payment and the account balance is zero Please accept our sincerest apologies for any inconvenience this may have caused you. Should the consumer have further questions I may be contacted directly at *** *** Sincerely, *** ***
*** ***
*** *** ***

Their service is absolutely terrible The medic was suppose to do an IV on my son for his transport to a different hospital, the reason for the transport, the medic never did They then sent my bill to collections eventhough I never received a bill, they were sending the bill to an old address, they obviously were too lazy to update their account info with my new address, their customer support is in a different country and they are absolutely worthless in helping you Would never ever recommend using their service

The billings are under my father He currently resides in a nursing home While residing in the nursing home he fell and broke a vertebrae in his back needing transport to the hospital and then to follow subsequent doctors appointments where AMR services were provided I have made calls to AMR at the *** to get them to bill medicare for these charges to no avail 9-6-18, 9-12-18, 10-9-18, 10-24- There are trip charges totaling over $1,for which I am just looking for them to submit to Medicare I have even had my fathers supplemental insurance call them on my behalf to get them to submit to Medicare Still to no avail On 9-12-and 10-9-and 10-24-I provided my fathers medicare and supplemental insurance information yet again to still no avail

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:4/9/Per ***: The most recent adjustment was made 3/16/2018, reference *** was completed 03/30/2018. American Medical Response was in-contract at the time of service, and the payment was processed correctly (EOB has been attached).4/9/*** contacted Cecilia J***, Patient Advocate at the given number in the response (209-236-8358) at around 3:30pm and was sent to voicemail.3/27/Per ***: The claim was processed in network apply the facility’s contracted fee for the procedures submitted and paid the full cost via checkUpon checking and research, a *** agent found that the facility was, in fact, still in-network at the time of service.(Week of) 3/12/Per ***: A *** agent called American Medical Response to verify in or out of network service (Reference no9020)
Sincerely,
*** ***

Initial Business Response /* (1000, 10, 2015/10/13) */
October 13,
Revdex.com of Metro Atlanta/Athens/NE Georgia
Oak Place, Suite
College Park, GA
RE: Ambulance Transport
Revdex.com Case#: XXXXXXXX
Dear Revdex.com:
Thank
you for taking the time to contact our office with the consumer's concernsAmerican Medical Response values our customers and strives to provide quality service
The transportation provided to the consumer was not through the system, but was scheduled by the originating facility per doctor's ordersDue to the way the call was received and the nature of the consumer's condition, the transport is considered non-emergency*** was billed but denied the claim as non-emergency services are not covered under the consumer's planAs this service is not covered by the insurance, the consumer is responsible for the charges
At this time, AMR no longer owns this account as it has been purchased by *** *** *** The consumer may contact *** *** *** for available payment options at (XXX) XXX-XXXX
Should the consumer have further questions or concerns, I may be contacted directly at (XXX) XXX-XXXX
Sincerely,
*** ***
Patient Advocate
American Medical Response
Patient Business Services
Initial Consumer Rebuttal /* (3000, 24, 2015/10/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This case was NOT resolved in the response by AMRAMR did not address the issues that we are currently havingAMR is still under the impression that the care provided was "non-emergency" transportationThis is not accurateIt was emergency transportation from one hospital to another under a Section-AMR is aware of thisAMR has been called MULTIPLE times for almost yearsInstead of trying to fix THEIR mistake, they sold the debt to a collection agencyWe have messages from *** STATING that we should have never been billed due to a conversation they had with AMR (*** in the billing department on August 19th, 2015) and that the mistake was AMRFurthermore, in a discussion with an AMR representative on September 8th, 2015, we were told that AMR would be mailing us a form to forgive the debt because they could not change the billing, and that since our daughter has *** that was the route that we had to take to forgive the debtThat letter was never received and our debt was sold to a collection agency who is now harassing US for the moneyWe can provide the voicemail that we received from *** if needed along with names and dates of conversations
Final Consumer Response /* (4200, 28, 2015/11/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The service was not 911, AMR is correctBut not all ambulance transports are through Such as, my daughter being transferred to another medical facility from a medical facility under a SECTION-psychiatric emergency*** has told AMR thisAMR ignores what I am saying, and what *** has said to themI have a voicemail from *** stating the sameI would LOVE to send AMR or the Revdex.com my copy of the voicemail if possibleAMR made a BILLING MISTAKE, and thus was not paid for everything by *** *** told AMR this, and AMR told *** they would fix itThey did notThey sent our *** to a collection agency, wronglyThey now say the *** is out of their handsI feel as though they do not read what I am saying, because I have been fighting this *** for almost YEARS!! They made a billing mistake, and instead of FIXING THEIR MISTAKE they sold the debt to a collection agency and said it is now not their responsibility, all the while, ruining my year old daughters credit rating over a mistake THEY made and REFUSE to fixAt this point, I am getting tired of going through the Revdex.com to fix AMR's mistakeThis transport happened in AMR needs to FIX THEIR PROBLEM and quit ruining my daughters creditThe responses from AMR do not even make any reference to the real issue, that they made a billing mistake, were told of the mistake, told to fix it, said they would fix it, said they would mail us a form to fill outNONE of this was doneWe had to reach out to the Revdex.com and so far, they haven't fixed the issueI believe AMR is trying to be deceptive with the Revdex.com, *** my familyWhat would the next step be? I am so tired of writing and calling and fighting over something that is not our fault, all because AMR chose not to fix their mistake and then sold the fraudulent debt to a collection agency and washed their hands of itWhat is the next step? Please tell me how I can forward to the voicemail from the insurance companyPlease tell me if you need dates, names, because I saved it allAt this point, AMR has been paid by the collection agency buying the debtThey are fineWe, however, are notand it is due to their deceptionI just want to know if AMR is denying that they spoke to *** and stated they would fix their mistakeAlso, I would like to know how AMR bills insurance for ambulance transport that is not Usually, AMR is provided with a certificate of medical necessity filled out by a doctor or nurse stating the patient MUST travel by ambulance for medical reasonsThat usually happens when, as they say, the transport is not a emergencyIf my daughter was transported to a psychiatric facility from a hospital ER under a SECTION-12, then THAT serves as the certificate of medical necessityPatients are NOT allowed to travel by personal transport or any other means under a SECTION-A SECTION-states that a patient may harm himself/herself or others or would be a flight riskThey MUST travel via ambulance, it is not safe otherwiseSo, I would like AMR to describe why our insurance would not cover a transport from one medical facility to another, for a patient under a SECTION-12? Answer those questionsThey could easily do what they were originally supposed to do and *** *** CORRECTLY and get rid of this collection agency hounding my daughterAlso an apology for not fixing this almost years ago when the mistake was theirs would be niceIf they reply with the same old response, I *** continue to write and tell them the same thing, over and over, like I've been doing for MONTHS
Complaint Response Date bumped because: Holiday
Final Business Response /* (4000, 31, 2015/12/07) */
December 07,
Revdex.com of Denver/Boulder
Cherokee St
Denver, CO XXXXX-XXXX
RE: Ambulance Transport
Revdex.com Case#: XXXXXXXX
Dear Revdex.com:
Thank you for taking the time to contact our office with the consumer's concernsAmerican Medical Response values our customers and strives to provide quality service
The call was dispatched as a non-life threatening priority due to the information received from the originating facilityAs this trip was from facility to facility per doctor's orders, a Section form and Physician Certified Statement were obtainedBased on the consumer's case, these forms are required for transportation; however, it does not warrant an emergency transportEmergency transports are based on the consumer's condition and the way the call is receivedBecause the consumer was stable and being transported for further observation and not emergency medical care, the transport is considered non-emergencyThe consumer was transported from the emergency department of the originating facility to a non-emergency department at the receiving facilityEmergency care was provided to the consumer prior to our arrival at the originating facilityThe consumer was being transported for additional care at the receiving facility
Per our records, it was never agreed that AMR would change the billing to satisfy payment from *** Our conversation with *** in August resulted in the account being forwarded for further review onlyIt was confirmed that the trip was billed correctlyAs this service is not covered by the insurance, the consumer is responsible for the charges
At this time, AMR no longer owns this account as it has been purchased by ***The consumer may contact *** for available payment options at (XXX) XXX-XXXX
Should the consumer have further questions or concerns, I may be contacted directly at (XXX) XXX-XXXX
Sincerely,
*** ***
Patient Advocate
American Medical Response

I have been trying for months to get a billThey have released my information to a third party as well

AMR placed my account in collections with *** * *** *** *** *** *** *** ** *** for an overdue ambulance bill that was paid or should have been paid by my insurance carrier (s)
1.) Primary Insurance Carrier: *** *** *** * *** *** *** *** *** *** *** *** *** *** ** ***(80%)
2.) *** *** *** *** *** *** **(husband''s job insurance) Claims Address: *** *** *** *** *** *** *** ** *** (20%)
3.) Health Safety Net: Mass Health
This information was provided to them on the date of service and via bill statement in the mail to meThey have placed my account ***in collections, for $I do not owe these people anythingI née them to correct their error on my credit report or I will sue for triple damages of what they placed on my credit reportIt's fraud because I do not owe AMR anything

June 27, *** *** *** ** ***
*** * *** *** *** ***
*** *** *** RE: Ambulance Transport
Revdex.com Case#: *** Dear Revdex.com: Thank you for taking the time to contact our office with the consumer’s concerns. American Medical Response values our customers, and strives to provide quality service AMR has thoroughly reviewed the records available, and sustain that the consumer was the individual involved with our crew on this date. We confirm the transportation occurred in ***; however, the invoice was mailed to his address in the state of ***. We have mailed a medical release form to the consumer today so he may request his medical records if desired. At this time the balance remains the consumer’s responsibility Should the consumer have any further questions or concerns, I may be contacted directly at *** *** *** Sincerely, *** ***
*** ***
*** *** ***