American Medical Response Inc

My daughter was taken about one mile via AMR ambulance in *** *** for a panic attackThe trip took less than five minutes at night and those who accompanied her confirmed that she received no medi**l **re en route to the ERWe received a bill for over $2120, the large majority of which was for "BLS."
Having spoken with customer service and the advo**te at AMR, I am informed that they consider it to be BLS whether they provided medi**l **re or not and BLS **n mean taking one's vitalsHaving worked in medi**l **re for a de**de and as a BLS instructor, I **n assure you that BLS refers to Basic Life Support, which is an Ameri**n Heart term for health**re provider level CPR, not taking vitalsTaking vitals involves checking one's pulse, maybe blood pressure, and maybe blood oxygen levels (which is done via a pulse oximeter, a little device clamped over the tip of a finger)
The advo**te tells me that they provided a service and there is no way to dispute the charge even i

I’m a vet that used this service to transport me to the veteran hospital on Nov 4, days later I received and invoice on the bill which was which was due Nov 24, I called to set up a payment plan but they told me not to pay anything they going to file a claim with va hospital month later they sent me another invoice for which they didn’t explained whyI called to talked about they brush me off talking about that a contract invoice with va hospital only not me

I took an ambulance ride and it was covered by third party insurance but somehow AMR was sending bills to an address I lived at years ago, which I most certainly did not give themI began getting calls from a shady company that seemed like a scamI got curious because they had so much information on the ambulance trip that it seemed like they might have been legitAfter calling AMR, my account actually was sent to collectionsAMR's explanation for how they got this address was due to some sort of database search and it seems like they were quite negligent in such a way that would lead to consumers getting their accounts sent to collections without them ever getting an invoiceAfter speaking with a manager, they state that all of this is automated and that they had an address that was most likely a misspelled version of my current address

My husband was transported by AMR to our local hospital on 2/22/ At the time of transport, AMR representatives were given his DL and Insurance card with complete information The hospital and other providers managed to file insurance properly , get paid and bill us for our portion WE NEVER RECEIVED anything from AMR and then tonight we received a call from a collection agency Credence, saying the account was sent to collections and we owed the full amount A call to AMR echos what others have complained about , they said they didn't receive a complete contact address and the insurance info was incomplete So attempts to file and then to contact us were all returned Their representative said that he had no way of knowing if I was right or not that their reps had complete information But they could not call back the information from the collection agency however, they would forward the correct information for them to file Since ALL complaints on here are similar

We received a bill for the ambulance service that we did not use Services were rendered on June 1, and it was not usWe have not needed any handyman services ever The bill is getting ready to be turned over to collections it has our address but it's not us They said they sent us a letter saying that we were past due which we never got for services that we never usedWe now have a pre-collection notice This is a mail fraud

American Medical Response never billed my health insurance for an ambulance ride October I never received any contact from them and Kaiser never did eitherAMR claims to have made attempts to contact me an an address that I did not provide and had not resided since years before the accidentIn April I received a letter from a debt collection agency for the services that were never billedAMR refuses to contact the debt collection agency to remove the account that or to submit a bill to my health insuranceWhen I contact AAMR and spoke to Sarah, she stated that she cannot resolve this issue as it is no longer their account and they cannot send a bill because too much time has lapsed and they will not be able to collect payment from KaiserWhen I asked where she obtained my address she said she did not know and that no insurance information was collected at the emergency roomAll other doctors in this matter were paid in a timely manner by Kaiser, with my current infor

On October 8, I was attending the Fall Festival in *** *** when I was injured by a medical scooter backing up on to my foot Before I knew what was going on I was surrounded by EMTs I was told by the employees of AMR that without a doubt my foot was broken and probably crushed and I needed immediate attention I refused transport three separate times only to be pressured into allowing them to take me to the hospital They kept telling me how badly injured I was and that if I didn't receive immediate attention I could sustain further irreparable damage I told them my family could take me but they insisted on continuing treatment and wouldn't let my family near me They stated that due to the urgency of the situation, if they took me I would be seen immediately but if my family took me it would be hours of waiting Finally, due to the level of pain I was in, and there refusal to hear my refusal of service, I allowed them to take me Not only was my foot not brok

American Medical Response ("AMR") provided services on 3/13/AMR's total invoice was in the amount of $1,AMR billed Kaiser Permanente and received a contractual payment of $($& $21.87) Notice of said Kaiser Permanente was sent via certified mail *** *** *** *** *** to AMR on 12/6/On 3/8/2018, AMR advised the acct was sent to Credence Resources Mgmt ("Credence") for collection On 3/8/2018, the certified letter to AMR dated 12/6/was faxed to Credence and was also e-mailed to *** AMR continues to bill for the entire invoice despite the payment received Another call was placed to AMR at ###-###-#### but their customer service center is located in the Philippines but is unable to resolve the double billing dispute

My daughter has a number of complex health issues and has unfortunately needed to have been transported to *** in Philadelphia It is very concerning that *** is contracting with AMR Mid Atlantic to provide transport services We have had trips provided by AMR Mid Atlantic - which were resolved with no issues and which have taken almost a year While I have paid the bills to avoid their threat to send to a collection agency, the secondary insurance (which is a medicare and says they have a contract with AMR) has been attempting to resolve this issue for almost months with no resolutionThe two bills in issue were billed as *** Non-Emergency even though they were an emergency and we would not have been able to transport our daughter on our own to *** The one that was process without any problems was billed as ***-Specialty Care - both were for the same situations

March 4, 2016Revdex.com EFlorida Avenue Suite 350Denver, CO 80210RE: Ambulance Transport Revdex.com Case#: ***Dear Revdex.com:Thank you for taking the time to contact our
office with the consumer’s concerns. American Medical Response values our customers, and strives to provide quality service.Our office is still in process of reviewing the consumers concernsAn updated response will be provided upon completion of the reviewShould the consumer have further questions or concerns, I may be contacted directly at (209) 236-8470.Sincerely, Blanca Mendoza Patient Advocate American Medical Response

April 20, *** *** *** ** ***
*** ** *** *** *** ***
*** **
*** RE: Billing Inquiry Revdex.com Case#: *** Dear Revdex.com: Thank you for taking the time to contact our office with the consumer’s concerns. American Medical Response values our customers, and strives to provide quality service American Medical Response received payment from the consumer’s insurance and the explanation of benefits indicated the patient’s responsibility was $100.00. Thusly, we billed the consumer for this amount. The insurance failed to provide an updated EOB showing the consumer’s responsibility as zero. Therefore, we could not adjust the balance and the consumer continued to be billed. As we received no payment from the consumer, the trip ultimately defaulted to collections. At this time, the trip has been cancelled from collections and the consumer is no longer responsible for any remaining balance. Should the consumer have further questions, I may be contacted directly at *** *** Sincerely, *** ***
*** ***
*** *** *** Tell us why here

I received a bill from AMR for ambulance services rendered on August 9, I paid the bill out of pocket, but then realized that it should have been billed to insuranceI contacted AMR to provide them with the insurance information in October, but they have yet to bill the services to insurance or provide me with a refund

I was transported by American Medical Response from Akron City Hospital to *** *** Hospital on 01/28/ I never received a bill for this action Now I am receiving collection notices from *** *** *** *** Had I received a bill it would have gone to my insurance company for payment This business should not be allowed to operate this way and I am also notifying the Attorney General of Ohio I also checked with the billing agency for American Medical Response and they have to record of me

On March 29, 2018, while on vacation, my year-old daughter injured her headA call to was made and an ambulance from AMR Rural/Metro of San Diego (thereafter referred to as the Provider) arrivedShe was assessed with a deep laceration to her forehead My daughter was conscious throughout the entire incident and showed no signs of neurological injuryThe lead responder from the Provider suggested that I could transport my child to the hospital myself or they could take herI chose for her to be transported by the ProviderMy child walked onto the ambulance and was accompanied by my wife to the hospital No medication was given to my childOxygen was not givenWe do not believe that her vitals were monitored en routeThe only treatment provided was a gauze bandage for her head lacerationShe was transported by the Provider, without lights or sirens, to the Rady Children’s hospital
I received a bill from the Provider that consisted of itemsThe first item was liste

My husband was billed from AMR for two separate trips in January of I am responsible for the finances in our home and I had been paying AMR consistently, never missing a payment, until we moved to a different city in August of I filled out my change of address form with the *** and my mail was forwarded to my new addressThe first forwarded bill I received from AMR, I informed them by crossing out my old address and highlighting and circling my new address as well as visiting their bill pay on their website and sending customer service a message, that my address had changedI continued to pay the bill, as soon as I received it in the mail, to AMRFor several months, AMR continually sent the statements to our old address and EVERYTIME I finally got them at our new address, I would do the same thing, give them our new address and write to customer serviceAll of a sudden, in November of 2016, I get a notice that AMR is sending us to collections for missing a paymentI w

My daughter had an emergency situation that involved their ambulance service
The billing and follow up was handled poorly and has involved us having to
pay a collection Agency Credence Resource Management

Dear Revdex.com: Thank you for taking the time to contact our office with the consumer’s concerns. American Medical Response values our customers, and strives to provide quality service The concerns raised have been investigated by our Operations office.
After a complete review of the incident and this service, it has been determined our crew provided appropriate treatment and care based on the consumer’s condition. We have contacted the consumer and extended a 20% discount off the consumer’s responsibility which has been applied to the account. At this time, the account is on hold pending the consumer remitting payment that was made directly to the consumer by the insurance. Upon receiving the insurance payment, the account will be established with the agreed upon payment plan Should the consumer have any further questions or concerns, I may be contacted directly at ###-###-#### Sincerely, *** *** Patient Advocate American Medical Response

I was told that my son would be transported within one hour of being accepted to next facility should have been 7am meanwhile they had to treat him as an adult that's all they were trained to due ambulance finally shows up driver reports he has to go get fuel is gone for almost an hour finally they get on the road somewhere in the Oclock hour now I'm being treated to phone calls daily when I'm usually at work ask them to call back later they never do always someone else calls next day have to go over everything again feels like talking in circles one person said they could escalate the case for a discount of there ridiculous charges but no one follows through or can tell me why it's so much for th ere service other than out of network we charge what ever we want

AMR over billed on occasions in I made several attempts to have these invoices corrected, then after threatened with collections I paid invoice and left the over I called my insurance company for help resolving AMR kept telling me they had sent the invoices to insurance for payment and the insurance company denied payment The insurance company never received the invoices I was sent to collections or the 2nd invoice in May I again had to make several calls to both AMR and my insurance agency to get the collections to stop Finally in September I received information that I was due a refund and it would go back to my credit card In October that was reversed and stated they had a problem and they would mail a check In November they agreed a check would be mailed, in December a check was being mailed Here it is January and I am still waiting for a check

I have received a bill for the amount of $concerning an ambulance ride that I had taken due a stroke on December 16,
The thing is, I received a statement from AMR in February of for the services they provided where they billed my insurance company (United Heathcare) for $My insurance paid $and I paid them $on 2/20/
Now in March of this year, I received a bill from AMR for $for the same ambulance visitIt appears that they have reprocessed the claim a second time and they have not provided any information on how they got that amount or why it was even re-processed in the first place
I feel that this is deceptive as they have received $between the insurance company and myself which is what they billed for originally
Now they are sending me to a collection agency