American Medical Response Inc

Complaint: ***
I am rejecting this response because:I left a voicemail for Cecilia J*** Feb 22nd, she returned my call Feb 27th and told me they had extended a 20% discount. I feel that after months of this company being at fault for complete misinformation repeatedly given to me in every single correspondence I had with them warrants full removal of the remaining $224.61. My insurance has already paid them $1,and for AMR to offer me 20% off (which is $off) after causing me over a half year of stress and unnecessary time wasted due to their negligence and inability to communicate with me even despite my calling and reaching them every single month is unfair and unacceptable. I did everything I was instructed by their company. After mailing them my application in August of 2017, for months they informed me every few weeks when I called that they had my application and it was under review and that there was nothing else I could do except to ignore the collection notices and call back in a month if no progress was made and there was no other method in which to contact anyone at this company. I have proof of this in recorded phone calls with them. I would appreciate AMR taking responsibility for their miscommunication and making this right by waiving the remaining (now) $balance
Sincerely,
*** ***

Initial Business Response /* (1000, 6, 2015/10/15) */
October 15,
Revdex.com of Denver/Boulder
Cherokee St
Denver, CO XXXXX-XXXX
RE: Ambulance Transport
Revdex.com Case#: XXXXXXXX
Dear Revdex.com:
Thank you for taking the time to contact our office
with the consumer's concernsAmerican Medical Response values our customers, and strives to provide quality service
American Medical Response filed a claim with the consumer's insurance carrierThe insurance carrier requested claim filing be redirected to a different payorAnother claim has been filed to the requested payorThe consumer will receive further notification once a response is received from the insurance carrierThe consumer will receive a refund for the amount paid by insurance if payment is received
Should the consumer have further questions or concerns, I may be contacted directly at (XXX) XXX-XXXX extension XXXXX
Sincerely,
*** ***
Patient Advocate
American Medical Response
Initial Consumer Rebuttal /* (3000, 8, 2015/10/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
While I do appreciate the response from American Medical Response (AMR) I do not believe that their response addresses the issue at hand nor resolves the matter
For the record, I have personally paid in full to AMR already $2,I am simply requesting that AMR send a claim in to *** *** *** so that they can process this and reimburse me
*** *** *** has requested over and over for the past months that a claim be sent to them from AMRI do not know who or what they are talking about that *** has requested the claim be sent to another payor? This is not the case at all
To resolve the matter I am requesting that AMR send the claim with necessary diagnostic codes and procedure codes to *** *** *** If AMR provides this information to *** *** *** then the issue *** be resolved and I can be reimbursed the $2,that I have paid directly to AMR
Final Business Response /* (4000, 10, 2015/10/26) */
October 26, 2015***Revdex.com of Denver/Boulder*Cherokee St*Denver, CO XXXXX-XXXX* **RE: Ambulance Transport* Revdex.com Case#: XXXXXXXX**Dear Revdex.com:**Thank you for taking the time to contact our office with the consumer's concernsAmerican Medical Response values our customers, and strives to provide quality service.**Based on the consumer's rebuttal of the AMR response dated October 14, 2015, an additional review was conductedA new claim was submitted to the insurance carrier as of October 22, A Patient Advocate also contacted the insurance carrier and confirmed the claim was received and pending reviewThe consumer's insurance carrier advised to allow 30-days for processing**Should the consumer have further questions or concerns, I may be contacted directly at (XXX) XXX-XXXX.***Sincerely,***
***Patient Advocate*American Medical Response

July 7, *** *** *** ** ***
*** * *** *** *** ***
*** *** *** RE: Ambulance Transport
Revdex.com Case#: *** Dear Revdex.com: Thank you for taking the time to contact our office with the consumer’s concerns. American Medical Response (AMR) values our customers, and strives to provide quality service AMR reviewed the records for the referenced trip. We confirm that the consumer was not the individual involved with our crew. At this time, the account has been removed from collections, and updated to reflect that the consumer’s son was the patient. An updated invoice has been mailed as requestedPlease accept our sincerest apologies for any inconvenience this may have caused Should the consumer have any further questions or concerns, I may be contacted directly at *** *** *** Sincerely, *** ***
*** ***
*** *** ***

I called them after I put my payment through and they said if I pay $(80% off) they said that is all I had to pay of the total amount of $amountSo I paid the $and also the $went through in the mean timeI called them to see if I can get the $back and they said no because the payment already went throughEither they were lying to me about making the $payment to get the discount or they were trying to get extra money from meThey said they were going to give me the $back and I have not received it back yetI feel this company is dishonest in dealing with customers and I want the discount in which they promised me

I was taken to *** on July by AMR ambulance service
I called, I wrote to this company and have asked REPEATEDLY for the medical report
from the time the received my call to the time they finished the report on my run

I pay my bills onlineOn OctI was paying my bills and ACCIDENTLY ticked to pay *** *** *** $INSTEAD of my *** *** bill I called and they can't help me because I don't have a trip number (I don't have a bill & I don't owe them anything so no trip number) nor do I have an account number (I don't have a bill and I don't owe them anything so I don't have an account number)I have proof that on Octthe check was presented, endorsed and cleared by my bank account at Bank of the West

I was sent a letter threatening to send me to collections if my bill was not paidI called my insurance provider and they found that the bill had not been processed to include millageThe claim was resubmitted
I have tried calling the American Medical Response (AMR) billing departmentAfter min or so the answering service picks up (called five times each time waited and phone was answered by the answering service)I left a message to be called back, but no call backMy second call I asked why no call back and asked that a message be left to tell them that I had fixed the problemI also asked why I didn't get a call back since they were the ones threatening to take me to collectionsThe lady from the answering service then said she would bring up my account and fix itShe started to ask me about personal informationI told her I would not give her my info because she was from the answering service
I have waited a week and still no call backI have called five times an

Family member (limited English speaker), non emergent, asked to be taken to Eisenhower by patient and family but taken to jfk without consentEMT did not allow spouse who spoke English to interpret for him enter the ambulanceBoth patient and spouse requested that the spouse accompany him in the ambulance to help him understand directions and to interpret any information due to his limited EnglishThis request was denied by the EMTsPatient was told to sign release to hospital form inside the ambulance despite his inability to understand form and was released to the hospital without informed consentCalled EMT supervisor who reported the EMT "maybe spoke medical Spanish" and that he was "hispanic." When asked if waiver to be released to JFK was explained to patient, supervisor stated, “pain does not effect his ability to read.”

Initial Business Response /* (1000, 6, 2015/10/15) */
October 15,
Revdex.com of Denver/Boulder
*** *** **
Denver, CO XXXXX-XXXX
RE: Ambulance Transport
Revdex.com Case#: XXXXXXXX
Dear Revdex.com:
Thank you for taking the time to contact our office
with the consumer's concernsAmerican Medical Response values our customers, and strives to provide quality service
American Medical Response did not receive a valid mailing address at the time of transportPhone calls were attempted on six different occasions to the phone number on file with no responseTherefore, this bill defaulted to collections
At this time, we have confirmed that this bill is paid in full without any credit reporting with Credence Resource Management, IncAt this time, no further communication will be made with the patient
Should the consumer have further questions or concerns, I may be contacted directly at (XXX) XXX-XXXX
Sincerely,
*** ***
Patient Advocate
American Medical Response

I broke my wrist and was in too much pain, couldn't sit up without getting lightheaded, to go to the ER on my own AMR transported me to the hospital I have two insurances, and my primary insurance, Anthem Blue Cross, discounted my $bill by $ They paid a small portion, and my secondary insurance paid most of the $remaining AMR did not accept this discount, claiming that they are a non-contracted provider Anthem claimed that they have "agreed to a rate they will accept as reimbursement for covered services for PPO members." When I contacted AMR, they responded that there is not an agreed upon rate, and they balance bill patients I appealed to Anthem to change their "discount" as it is not in good faith If they changed their "discount", my secondary insurance would cover the entire bill They denied my appeal

Daughter was transported by AMR/*** *** 7/27/ Received bill for around early September Finally learned in end of October insurance was not payingPaid the amount with our credit card first week of November
February learned AMR/*** *** turned us over to *** *** *** for collection in November of TWO YEARS AFTER THE BILL WAS PAID
Called AMR and their response was "You should have paid your bill!" *** *** took the credit card payment confirmation number and said we were goodNow *** *** wants a statement from AMR/*** *** stating we paid them
AMR *** *** only will send a statement to me showing a zero balance but without any pay information or date was paidNor will they contact *** *** to clear the account - because it is not their problem
It is inconceivable that someone is sent to collections two years later for a paid in full account!

I was taken by ambulance to the hospital in December of My insurance covers ambulance rides, 100%In September of this year, I got a bill from this companyThe insurance company had overpaid them, at the out of network price, however they have a contract with American medical response, so they requested the over payment backAmerican medical response paid the insurance company back, and is now billing me for the left over amountMy insurance company still says they have a contract and that american medical response is not supposed to charge meAmerican medical response says that they are going to come after me for this money, and that it is between me and my insurance company, however United says American medical response has to reach out to their provider assistance group for the tax idI cannot call provider assistance, only American medical canPatient assistance cannot reach out to provider assistanceThis company refuses to do the due diligence that united healt

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

AMR provided a trip from hospital to another and stated that insurance would not pay for this service I was told if we paid in full before the trip we would receive a discount The amount of the charge was $1,and was paid with my credit card (April 3rd, 2017) Months later (July 2017) I received a bill stating we had an outstanding balance which also showed that the claim was submitted to insurance and paid by insurance I have been requesting a refund on my payment since July 17, and have been getting the run around It is a different story every time I call and I've even been told there was a charge back to my account on May 19, I spoke with my credit card company and they did not return the payment I would like to receive the amount paid in advance since the service was able to be submitted and paid by insurance

Your company billed me for CCT but only provided BLS services and has refused for nearly a year to correct it They have ignored the Revdex.com, and now CA Attorney General inquiries into this, and are now threatening collections What is wrong with your company, that they can treat people like this? Every time I call, I explain that it could be paid in full same day should the bill be corrected, but your representatives repeatedly refuse to do the right thingI'm already sending an email to your billing inquiries address, but to be honest, I have no hope of anything being handled outside of a lawsuit over knowingly fraudulent billing practicesTrip *** ***

August 4, *** *** *** ** ***
*** * *** *** *** ***
*** *** *** RE: Ambulance Transport
Revdex.com Case#: *** Dear Revdex.com: Thank you for taking the time to contact our office with the consumer’s concerns. American Medical Response (AMR) values our customers, and strives to provide quality service AMR has reviewed the records for the referenced trip. We confirm that the consumer was not the individual involved with our crew. At this time, the account has been removed from collections, and correctly reflects that the consumer’s son was the patient. An updated invoice will be mailed to the patientPlease accept our sincerest apologies for any inconvenience this may have caused Should the consumer have any further questions or concerns, I may be contacted directly at *** *** *** Sincerely, *
*** ***
*** ***
*** *** ***

My son was injured after being hit by car while driving his motorcycle
AMR ambulance transported him the miles to the closest hospital
He was awake, alert and injured but communicated with both fire department and AMR staff, he provided his name, dob, address and INSURANCE information to them!
I never received a bill, statement, invoice, letter, NOTHING from AMR and did not even know they transported him to the hospital, I called the hospital and fire department to later learn it was AMR
Within days of the accident, they sent my son to collections with an almost $bill
they have all my sons information, name, dob, address and social, but had none of our insurance information???
they give me a web site to pay, myambulanceride.com or something and the balance tells me $
I called their billing department times in a month asking for "The bill, a statement " their call center sounds like a Indian/Filipino sweat shop etchard to understand the person

My insurance company is requesting a HCFA form to pay AMSI have call AMS every week to send my insurance company this formThey have not sent the form so my insurance company can not release funds to themAMS sent me a collections letter for non-payment

I am filing a complaint due to incorrect billing
Date of service: 02/05/
The patient is my year old daughterHer name: *** *** ***
Account No: 005146954-
Trip # ***
I have received a bill from American Medical Response for my two years old daughter (*** *** ***) for an ambulance service
Total bill: $
Payment Received by AMR: $
Remaining balance is: $
Disputed charges:
1) The bill shows items that never been doneThis includes:
a- IV Drip supplies $ b- Glucometer use $ c- Defib Electrodes $
2) The bill also show charges for items that should not be in the bill because they are not real servicesThese items are part of doing medical business and usually healthcare businesses don't charge for themThey are items Total of: $
I called the billing office a few times trying to exp

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***