American Medical Response Inc

My wife (***) was transferred to a hospital in an ambulance after a car accident near *** ** on April 22, We have been trying to reconcile all insurance/billing related to that accident and recently determined that the only service that has not been billed is the ambulance transferAfter confirming that our insurance company has not received anything relating to the ambulance transfer, I called the hospital, who gave me the number for AMRWhen I called AMR and told them I was trying to find out if they were going to send me a bill or if it would come from the hospital, I was told that my wife's account had already been forwarded to a debt collection companyWhen I asked why - stating that we have never received anything directly from AMR - I was told: "When we don't have an address on file for someone we just send it straight to debt collection because we don't have the staff to track people down."
How can something be marked as delinquent and sent to debt collectio

On 11/1/15, we utilized AMR to transport our ventilator dependent son home from Children's Hospital of Philadelphia We received an invoice from AMR and I contacted them in December (I'm unsure of the exact date) and was told by AMR that they had "not received a response" from our primary insurance (Highmark) and that they could not proceed and bill the secondary insurance until a denial was received from the primary insurance I went online and printed the denial and faxed it to them immediately, and contacted AMR to assure that it had been received I was assured that it had been received and that they would be billing United (secondary insurance) immediately and that I could disregard the bill I'd received In February 2016, I again received an invoice for the same date of service, contacted AMR and had the EXACT SAME conversation with them, again faxed the denial from Highmark and was assured that they would bill the secondary insurance Today (3/26/16) I received ANOTHER

I received a statement from AMR in July for a mile transport in which they charged me $ When I called the phone number on the bill I reached a call center where it was hard to understand the customer service agent and when I asked her if they had a discount for uninsured patients she said she could take $off but I would have to pay it all now, I could not make payments and receive a discount She was very rude and would not let me speak to a supervisor After doing some research online I saw there were a lot of complaints on their billing practices and that they do have a Compassionate Care Program for individuals without insurance or a source or income I emailed a request to receive the paperwork to see if I qualify and never received a response I also called various numbers listed for this company and was told I had to call the number to discuss billing I am a full time college student working part time trying to put myself thru school and I do not have

July 19, 2016 Revdex.com of Denver/Boulder                      1020 Cherokee St Denver, CO 80204-4039 RE:      Billing Inquiry...

            Revdex.com Case#: [redacted]   Dear Revdex.com:   Thank you for taking the time to contact our office with the consumer’s concerns.  American Medical Response values our customers, and strives to provide quality service. American Medical Response recognizes the balance was paid in full by the consumer prior to the account defaulting to [redacted]  At this time, we have cancelled the account from the agency and confirmed no credit reporting occurred.  The consumer will no longer be contacted. We would like to thank the consumer for bringing his concerns to our attention and apologize for any inconvenience this may have caused.  The quality of service provided to our consumers is something we take very seriously, and we are taking steps to ensure this doesn’t happen again. Should the consumer have further questions, I may be contacted directly at [redacted].   Sincerely,                                                                                                             [redacted] Patient Advocate American Medical Response

December 29, 2017   Revdex.com of Denver 3801 E. Florida Avenue, Suite 350                    Denver, CO...

80210                                     �...⇄     RE:      Billing Inquiry             Revdex.com Case#: [redacted]     Dear Revdex.com:   Thank you for taking the time to contact our office with the consumer’s concerns.  American Medical Response (AMR) values our customers, and strives to provide quality service.   AMR contacted the consumer by phone, and processed his payment.  At this time, the consumer’s account balance has been satisfied, and he will no longer be contacted.  We would like to thank the consumer for bringing his concerns to our attention and apologize for any inconvenience this may have caused.   Should the consumer have further questions or concerns, I may be contacted directly at [redacted]   Sincerely,                                           ...⇄     Blanca [redacted] Patient Advocate American Medical Response

Initial Business Response /* (1000, 12, 2015/10/26) */
October 26, 2015
Revdex.com of Denver/Boulder
1020 Cherokee St
Denver, CO XXXXX-XXXX

RE: Ambulance Transport
Revdex.com Case#: XXXXXXXX
Dear Revdex.com:
Thank you for taking the time to contact our office...

with the consumer's concerns. American Medical Response values our customers, and strives to provide quality service.
Our documentation supports that the consumer was given an IV drip upon arrival at the first facility. This service was maintained and monitored throughout transport to the receiving facility. Our documentation further supports the consumer's vitals were taken. At a minimum, our crew [redacted] utilize personal protection equipment when vitals are done or use disposable sheets for the stretcher. Therefore, the IV maintenance procedure and disposable supply charges are valid.
Upon further review of the account, it is confirmed that the consumer's insurance is contracted. An adjustment has been made to reflect the correct balance. After the insurance payment, the consumer's responsibility is $124.40. As the consumer has made a partial payment, the balance now remains at $99.40.
Should the consumer have further questions or concerns or would like to discuss payment options, I may be contacted directly at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Patient Advocate
American Medical Response
Initial Consumer Rebuttal /* (3000, 14, 2015/10/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The crew did not monitor anything. They did not take my vitals. They did not touch me OR speak to me.
I did have an IV at the pick up location, however was not hooked up to anything when the ambulance picked me up. I have spoken to [redacted] and there are notes in my file supporting this.
Please advise next steps.

Initial Business Response /* (1000, 6, 2015/11/09) */
November 9, 2015
Revdex.com of Denver/Boulder
1020 Cherokee St
Denver, CO XXXXX-XXXX

RE: Ambulance Transport
Revdex.com Case#: XXXXXXXX
Dear Revdex.com:
Thank you for taking the time to contact our office...

with the consumer's concerns. American Medical Response values our customers, and strives to provide quality service.
American Medical Response has contacted the consumer and confirmed a discount was previously offered and payment was received to satisfy the account. The balance has been written off and the consumer can disregard any previous invoices received. Please accept our sincerest apologies for any inconvenience this may have caused.
Should the consumer have further questions or concerns, I may be contacted directly at (XXX) XXX-XXXX.

Sincerely,
[redacted]
Patient Advocate
American Medical Response
Initial Consumer Rebuttal /* (2000, 8, 2015/11/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)

March 28, 2016 Revdex.com of Denver 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 RE:      Ambulance Transport             Revdex.com Case#: [redacted] Dear Revdex.com: Thank you for taking the...

time to contact our office with the consumer’s concerns.  American Medical Response values our customers, and strives to provide quality service. American Medical Response has located and posted the consumer’s payment.  The check was not initially posted because it did not have any indentifiable information to alert us the payment was meant for this consumer.  At this time, American Medical Response has cancelled the account from Credence Resource Management, and confirmed that no credit reporting has occurred. Please accept our sincerest apologies for any inconvenience this may have caused. Should the consumer have further questions or concerns, I may be contacted directly at (209) 236-8470. Sincerely, Blanca Mendoza Patient Advocate American Medical Response Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:What they said is a LIE.  They picked me up from my house which is my billing address AND had my driver's license which had the same address.  Also, what they did is illegal.  They made no attempt to find my address or ask the transporters.  By law, you have to give the debtor AT LEAST 60 days to pay the debt.  They gave me 5 WITHOUT contacting me.  What they did is illegal and immoral and until they admit fault I will not accept their ridiculous response.
Sincerely,
[redacted]

Initial Business Response /* (1000, 6, 2015/09/04) */
September 4, 2015
Revdex.com of Denver/Boulder
1020 Cherokee St
Denver, CO XXXXX-XXXX

RE: Ambulance Transport
Revdex.com Case#: XXXXXXXX
Dear Revdex.com:
Thank you for taking the time to contact our office...

with the consumer's concerns. American Medical Response values our customers, and strives to provide quality service.
American Medical Response initially filed a claim with the consumer's insurance carrier. Following receipt of the insurance carrier's payment, the invoice the consumer received did not reflect the correct amount due. The account has been corrected, and a refund of the consumer's overpayment has been mailed. Please accept our sincerest apologies for any inconvenience this may have caused.
Should the consumer have further questions or concerns, I may be contacted directly at (XXX) XXX-XXXX.

Sincerely,
[redacted]
Patient Advocate
American Medical Response
Complaint Response Date bumped because: Holiday
Initial Consumer Rebuttal /* (2000, 8, 2015/09/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
AMR corrected the mistake and has promised to mail the requested refund. Thank you.

March 22, 2018 Revdex.com of Denver/Boulder3801 E Florida Ave., Ste. 350Denver, Colorado 80210              RE:      Ambulance Transport...

                        Revdex.com Case#:  [redacted]   Dear Revdex.com: Thank you for taking the time to contact our office with the consumer’s concerns.  American Medical Response (AMR) values our customers, and strives to provide quality service. AMR was dispatched through the 911 system, and provided appropriate care and transportation for the consumer based on his condition.  The charges invoiced for this transport are valid for the level of service provided.   Following insurance processing, the consumer was sent multiple invoices that reflected the charges on the account.  In Riverside County, the base rate is all inclusive of any procedures performed and medications provided.  The procedure in question was performed by AMR.  However, AMR does also bill for any procedures performed by the Fire Department or other first responder as part of an agreement to ensure the patient only receives one bill for the response.  In turn, AMR re-stocks the Fire Department for any supplies they use. Unfortunately, the balance left by the consumer’s insurance carrier ultimately defaulted to collections on February 23, 2018, due to no payment or payment arrangement being received.  At this time, the balance due remains the consumer’s responsibility.  We understand that emergency medical care is an unexpected expense, and encourage the consumer to contact Credence Resource Management at 1-855-875-4065 to inquire about payment arrangements. Should the consumer have any further questions or concerns, I may be contacted directly at (209) 236- 8638. Sincerely,   Danielle F[redacted]Patient AdvocateAmerican Medical Response

May 17, 2017   [redacted]
[redacted]
[redacted]     RE:      Ambulance Transport             Revdex.com Case#: [redacted]     Dear Better Business...

Bureau:   Thank you for taking the time to contact our office with the consumer’s concerns.  American Medical Response values our customers, and strives to provide quality service.   At this time, successful contact was made and a payment plan established.  Please accept our sincerest apologies for any inconvenience this may have caused.   Should the consumer have any further questions or concerns, I may be contacted directly at [redacted].   Sincerely,         [redacted]
[redacted]
[redacted]

May 3, 2017   [redacted]
[redacted]
[redacted]                 RE:      Ambulance Transport ...

                        Revdex.com Case#:  [redacted]     Dear Revdex.com:   Thank you for taking the time to contact our office with the consumer’s concerns.  American Medical Response values our customers, and strives to provide quality service.   AMR’s initial claim with the consumer’s insurance carrier was denied as the provider remittance address listed on the claim form was not a physical address.  Updated claims were subsequently submitted; however, the insurance carrier confirmed they were not received. At this time, an updated claim has been refiled, and we will continue to follow up with the insurance carrier to ensure it is processed.   Should the consumer have any further questions or concerns, I may be contacted directly at [redacted].   Sincerely,       [redacted]
[redacted]
[redacted]

Complaint: [redacted]
I am rejecting this response because: This truly is a scamming spamming harassing company.  They should be shut down by the federal government as they violate HIPPA Laws which as a so-called healthcareorganization they are expected to obey.  They have not stopped the harassing phone calls to our home and therefore, when they do I will be continuing to call them names, order them to stop their harassment of elderly and disabled persons.  They must be one of the most terroristic companies on the face of the earth.  We demand an out-of-court settlementof a minimum of $25,000 for emotional and psychological pain and suffering, interference in our private life, stopping of the abusive foul and filthy language by their reps.
Sincerely,
[redacted] & [redacted]

September 8, 2016   Revdex.com of Denver 3801 E. Florida Avenue Suite 350 Denver, CO 80210               RE:      Ambulance Transport ...

                        Revdex.com Case#:  [redacted]   Dear Revdex.com:   Thank you for taking the time to contact our office with the consumer’s concerns.  American Medical Response values our customers, and strives to provide quality service.   Our office has reviewed the records for the above case.  It has been determined that the consumer was not the individual involved with our crew.  The consumer’s information was removed from our files on August 23, 2016, and he will no longer be contacted regarding this bill.  Please accept our sincerest apologies for any inconvenience this may have caused.   Should the consumer have any further questions or concerns, I may be contacted directly at ###-###-####.     Sincerely,       [redacted] Patient Advocate American Medical Response

May 24, 2016     Revdex.com of Denver 3801 E. Florida Avenue Suite 350 Denver, CO 80210     RE:      Ambulance Transport             Revdex.com Case#: [redacted]   Dear Better Business...

Bureau:   Thank you for taking the time to contact our office with the consumer’s concerns.  American Medical Response values our customers, and strives to provide quality service.   Our office has reviewed the records for the above case.  It has been determined that the consumer was not the individual involved with our crew on December 17, 2015. The consumer’s information has been removed from our files and he will no longer be contacted regarding this bill.  American Medical Response has cancelled the account from collections, and confirmed that no credit reporting has occurred.  Please accept our sincerest apologies for any inconvenience this may have caused.     Should the consumer have further questions or concerns, I may be contacted directly at (209) 236-8358.   Sincerely,         Cecilia Juarez Patient Advocate American Medical Response Tell us why here...

January 12, 2016 Revdex.com of Denver/Boulder 1020 Cherokee St Denver, CO 80204-4039 [redacted]      [redacted]
            [redacted] Dear Revdex.com: Thank...

you for taking the time to contact our office with the consumer’s concerns.  American Medical Response values our customers, and strives to provide quality service. American Medical Response reviewed the consumer’s concerns with regards to not receiving a bill for the services rendered. The consumer informed American Medical Response he was in between housing and was not receiving correspondence to the address given at the time of service. Although attempts were made to notify the consumer of billing, the attempts were unsuccessful which resulted in the consumer’s account defaulting to an outside collection agency. Meanwhile, the collection agency has been in contact with the consumer in regards to payment options. The consumer agreed to follow up with the collection agency for the balance due.  Should the consumer have if any further questions or concerns, I may be contacted directly at (209) 236-8470. Sincerely, [redacted] Patient Advocate American Medical Response

October 26, 2017     [redacted]                   
[redacted]...

[redacted]                                   ...⇄     RE:      Billing Inquiry             Revdex.com Case#: # [redacted]     Dear Revdex.com:   Thank you for taking the time to contact our office with the consumer’s concerns.  American Medical Response values our customers, and strives to provide quality service.   Upon further review, it has been determined that the consumer’s insurance is contracted.  An adjustment has been applied, and a payment plan has been established for the balance of $424.18.  Please accept our sincerest apologies for any inconvenience this may have caused.   Should the consumer have further questions, I may be contacted directly at [redacted].   Sincerely,                                           ...⇄     [redacted]

Initial Business Response /* (1000, 6, 2015/11/13) */
November 13, 2015
Revdex.com of Denver/Boulder
1020 Cherokee St
Denver, CO XXXXX-XXXX

RE: Ambulance Transport
Revdex.com Case#: XXXXXXXX
Dear Revdex.com:
Thank you for taking the time to...

contact our office with the consumer's concerns. American Medical Response values our customers and strives to provide quality service.
AMR received a call from the originating facility requiring an emergency, non-life threatening priority transport for the consumer. Based on the call received and the consumer's condition, the transport meets emergency level of service requirements. As we are not contracted with the consumer's insurance for this service, the consumer is responsible for any unpaid balance. It is recommended that the consumer contact his insurance carrier for an appeal process if he feels that a larger portion of this claim should be covered.
Should the consumer have further questions or concerns or would like to discuss payment options, I may be contacted directly at (XXX) XXX-XXXX.

Sincerely,
[redacted]
Patient Advocate
American Medical Response
Initial Consumer Rebuttal /* (3000, 8, 2015/11/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have a few points I would like to make:
1) I was transported in a older unit that was BLS (at best).
2) Why did I wait an extended amount of time for transport (over an hour) if this was an emergency?
3) If it was an emergency, why was I not transported by [redacted] ([redacted] County's contract emergency transport company)?
4) Emergency transports are run "Code 3". This was a "Code 1" transport (non-emergency). Please define what you determine as an "Emergency/Non-Life threatening transport.
5) My issue is not my insurance company, it is AMR coding a simple transport as an emergency. I would like copies of the call logs that support your claim.
6) Being a retired [redacted] County Fire and EMS First Responder, common sense states these conditions do not justify an "Emergency" transport.
7) I was informed by the originating facility I was being transferred to another of their facilities to be admitted as this facility did not admit patients.
8) The only reason I was being transported was that it was hospital protocol as I was already in their care.
9) I only chose originating facility due proximity.
10) I was never made aware of transfer being an "Emergency Transport" and would have refused if I had known not covered by insurance.
11) My wife is a retired nurse and could have easily taken me to the other facility.
I still believe payment as a non-emergency transport is reasonable and justified.
Final Business Response /* (4000, 12, 2015/12/02) */
December 02, 2015
Revdex.com of Denver/Boulder
1020 Cherokee St
Denver, CO XXXXX-XXXX

RE: Ambulance Transport
Revdex.com Case#: XXXXXXXX
Dear Revdex.com:
Thank you for taking the time to contact our office with the consumer's concerns. American Medical Response values our customers and strives to provide quality service.
AMR received a call from the originating facility requiring an emergency, non-life threatening priority transport for the consumer. This means the consumer required a high level of care but was not in immediate danger. It is often common for an ambulance unit to transport a consumer without lights and sirens unless the consumer is experiencing an immediate life threatening condition. Based on the call received and the consumer's condition, the transport meets emergency level of service requirements with non-life threatening priority.
When facility to facility transfers occur, multiple factors can delay transport. Hospital authorizations, physician to physician calls, accepting orders, and transfer orders must be done in order to meet EMTALA regulations before a consumer can be transported. The county's emergency transport provider did not do the transport as they are a 911 provider; the consumer's transport was a scheduled transport and was not received through the 911 system. As we are not contracted with the consumer's insurance for this service, the consumer is responsible for any unpaid balance. We understand that emergency medical care is an unexpected expense. At this time, American Medical Response would like to extend a 20% discount. We [redacted] accept $563.42 as a one-time payment in full.
Should the consumer have further questions or concerns or would like to discuss payment options, I may be contacted directly at (XXX) XXX-XXXX.

Sincerely,
[redacted]
Patient Advocate
American Medical Response