American Medical Response Inc

Complaint: [redacted]
I am rejecting this response because:On several occasions, American Medical Response conceded to Cigna's claim that they were under a national contract. All invoices would go away for a few months, then out of nowhere they would start billing me again, and I would have to go through the whole process of calling Cigna, having to explain the full situation to the latest Cigna representative, and then they would call AMR, get everything cleared up again, and then the process would repeat. It is very clear that AMR does not have a good handle on their billing department.This harassment from AMR has caused me to relive the worst day in my life over and over again; the day my 4 month old little girl was barely breathing from pertussis. AMR took my daughter to Rady Children's Medical and checked her in incorrectly as a 4 year old boy! The doctor was in shock when she realized they had given the wrong paperwork. I knew at that time there was something not right about this company, American Medical Response, and had I been of sound mind I would have taken legal action again them at this time.I am not using the work harassment lightly. I expect AMR to honor their contract with Cigna, and leave me alone. My family has been through enough from such a poorly run company.
Sincerely,
[redacted]

Initial Business Response /* (1000, 6, 2015/10/12) */
October 12, 2015
Revdex.com of Denver/Boulder
1020 Cherokee St
Denver, CO XXXXX-XXXX

RE: Ambulance Transport
Revdex.com Case#: XXXXXXXX
Dear Revdex.com:
Thank you for taking the time to contact our office...

with the consumer's concerns. American Medical Response values our customers, and strives to provide quality service.
American Medical Response did not receive contact information for the consumer at the time of transport. The consumer's account has been cancelled from Credence Resource Management. No adverse credit reporting has occurred. On October 2, 2015, the consumer was notified of the actions taken on his account, and mailed an itemized invoice for the charges sustained for the ambulance transport.
Should the consumer have further questions or concerns, I may be contacted directly at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Patient Advocate
American Medical Response
Patient Business Service

Initial Business Response /* (1000, 7, 2015/12/29) */
December 29, 2015
Revdex.com of Denver/Boulder
1020 Cherokee St
Denver, CO XXXXX-XXXX

RE: Ambulance Transport
Revdex.com Case#: XXXXXXXX
Dear Revdex.com:
Thank you for taking the time to contact our office...

with the consumer's concerns. American Medical Response values our customers, and strives to provide quality service.
American Medical Response has reviewed the consumer's account and confirmed the account has been paid by her insurance carriers. At this time, we have cancelled this account from [redacted] with no negative impact to the consumer's credit rating. Please accept our sincerest apologies for any inconvenience this may have caused.
Should the consumer have further questions or concerns, I may be contacted directly at (XXX) XXX-XXXX.

Sincerely,
[redacted]
Patient Advocate
American Medical Response
Initial Consumer Rebuttal /* (2000, 9, 2015/12/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am satisfied with AMR's resolution of my complaint. They have acknowledged that my bill is fully paid. I should not get hassled by [redacted] collection. Most importantly this will not hurt my excellent credit rating, which like most everyone else I value greatly. I am most grateful for the service that the Revdex.com provides.

Initial Business Response /* (1000, 6, 2015/12/02) */
December 2, 2015[redacted]Revdex.com of Denver/Boulder *1020 Cherokee St*Denver, CO XXXXX-XXXX[redacted]RE: Billing Inquiry* Revdex.com Case#: XXXXXXXX [redacted]Dear Revdex.com:**Thank you for taking the time to contact our office with the...

consumer's concerns. American Medical Response values our customers, and strives to provide quality service.**American Medical Response was unsuccessful in obtaining the consumer mailing address or any insurance information at the time of service. In the initial contact made by the consumer on November 16, 2015, we advised the consumer to obtain proof of eligibility, as a year from the date of service elapsed and we are unable to verify coverage. Upon receiving the requested information, [redacted] was notified to cancel the account from collections and remove any negative reporting, as the consumer was covered under Medicaid at the time of service. **At this time, American Medical Response has received confirmation from [redacted] that the consumer's account has been cancelled from collections. Also, as confirmation to the consumer, [redacted] has mailed a letter of deletion. **Should the consumer have further questions, I may be contacted directly at (XXX) XXX- XXXX.[redacted]Sincerely,** [redacted]Patient Advocate*American Medical Response
Initial Consumer Rebuttal /* (2000, 8, 2015/12/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am very satisfied with this result and how quickly it was done. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

February 9, 2018   Revdex.com of Denver 3801 E. Florida Avenue, Suite 350 Denver, CO 80210                 RE:      Ambulance Transport                         Revdex.com Case#:  [redacted]     Dear Revdex.com:   Thank you for taking the time to contact our office with the consumer’s additional concerns.  American Medical Response (AMR) values our customers, and strives to provide quality service.   Based on the consumer’s rebuttal of the AMR response, an additional review was conducted.  We reconfirm AMR is a non-participating provider with the consumer’s insurance carrier.  AMR previously contacted our direct representative with the consumer’s insurance, who indicated they would reprocess the claim for possible additional payment.  Unfortunately, we have received no payment for the service, and the amount of $676.00 was applied to a deductible.  Therefore, the consumer is responsible for any unpaid balance.  It is suggested the consumer contact the insurance carrier for an appeal process if he feels that a larger portion of this claim should be covered.   Should the consumer have any further questions or concerns, I may be contacted directly at (209) 236-8358.   Sincerely,         Cecilia J[redacted] Patient Advocate American Medical Response

Complaint #[redacted]

I will accept it - however I want you to know that your online security system for billing has serious flaws.  When I input the trip number and my birth date into the security validation it let me in, even though my birthday probably wasn't a match. Further I was also able to enter with the last 4 of my social security number, which again should not match. The fact I could access the billing and medical information of another person using MY information and the trip number is a major security oversight you should correct. 
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
AMR did not provide any care; only transport. I understand you replenish supplies used by fire department personnel however that is between you two companies not me. In addition it took 5 months of calls from me to finally get someone to tell me I needed to formally request my medical records to see exactly what the charges were because the bills I received were nondescript with 2 amounts listed but.l no explination of charges or why there were 2 fees; felt as if something was being hidden or covered up. 
Sincerely, 
[redacted]

December 6, 2017   Revdex.com of Denver/Boulder 3801 E. Florida Ave Suite 350 Denver, CO 80210     RE:      Ambulance Transport             Revdex.com Case#: 12509620     Dear Revdex.com:   Thank you for taking the time to contact our office with the consumer’s concerns.  American Medical Response (AMR) values our customers, and strives to provide quality service.   AMR made contact with the consumer on August 23, 2017.  The consumer stated he had already setup a payment plan.  The consumer was advised there were two transports on the account.  The consumer stated he would send one payment a month to be applied towards one trip.  The consumer was advised the second transport would default to collections if a payment plan was not setup.  The second trip defaulted to collections on October 23, 2017, due to a monthly payment not being received.  At this time, payment in full has been received.  The agency has been notified the account has been satisfied and will no longer contact the consumer regarding this bill. Should the consumer have any further questions or concerns, I may be contacted directly at (209) 236-8638.   Sincerely,         Danielle [redacted] Patient Advocate American Medical Response

June 30, 2017   [redacted]
[redacted]
[redacted]     RE:      Ambulance Transport             Revdex.com Case#: [redacted]     Dear Better...

Business Bureau:   Thank you for taking the time to contact our office with the consumer’s concerns.  American Medical Response (AMR) values our customers, and strives to provide quality service.   AMR contacted the consumer by phone and discussed the account.  While part of the care offered during the time of service may have been refused, AMR did provide treatment to the consumer; therefore, the charges invoiced are both valid and correct.  We were unable to obtain a valid mailing address at the time of transport, which resulted in collections activity.  At this time, the account has been cancelled from collections with no negative impact to the consumer’s credit rating.  The consumers address has been updated, and an invoice will be mailed to him.   Should the consumer have any further questions or concerns, I may be contacted directly at [redacted].   Sincerely,         [redacted]
[redacted]
[redacted]

RE:      Ambulance Transport                         Revdex.com Case#:  [redacted]   Dear...

Revdex.com:   Thank you for taking the time to contact our office with the consumer’s concerns.  American Medical Response values our customers, and strives to provide quality service.   American Medical Response was unable to obtain a valid mailing address at the time of transport, which resulted in collections activity.  At this time, we have cancelled this bill from collections with no negative impact to the consumer’s credit rating.   A claim has been filed with the consumer’s insurance carrier and the account placed on hold pending their response.  Please accept our sincerest apologies for any inconvenience this may have caused.   Should the consumer have any further questions or concerns, I may be contacted directly at ###-###-####.     Sincerely,       [redacted] Patient Advocate American Medical Response

April 26, 2016     Revdex.com of Denver/Boulder                      1020 Cherokee St Denver, CO 80204-4039     RE:      Billing Inquiry...

            Revdex.com Case#: [redacted]     Dear Revdex.com:   Thank you for taking the time to contact our office with the consumer’s concerns.  American Medical Response values our customers, and strives to provide quality service.   American Medical Response confirmed that the responsible party information on the account errantly reflected the patient’s spouse.  We have updated the account demographics; however, the consumer’s insurance carrier can no longer be billed due to timely filing limits.  At this time, we  have cancelled the account from Pendrick Capital Partners and removed any negative credit reporting.  The patient will no longer be responsible for payment.   Please accept our sincerest apologies for any inconvenience this may have caused.  Should the consumer have further questions, I may be contacted directly at (209) 236-8512.   Sincerely,                                           ...⇄     Sylvia Dimperio Patient Advocate American Medical Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
However, they still haven'the cashed the check I gave them and that concerns me. They also haven't given me written confirmation for my records. I would like written confirmation that I can put with the collection letter they did send me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 16, 2015/11/18) */
November 18, 2015
Revdex.com of Denver/Boulder
1020 Cherokee St
Denver, CO XXXXX-XXXX

RE: Ambulance Transport
Revdex.com Case#: XXXXXXXX
Dear Revdex.com:
Thank you for taking the time to contact our office...

with the consumer's concerns. American Medical Response values our customers, and strives to provide quality service.
An adjustment in the amount of $243.28 has been applied to the consumer's account. The account is paid in full. Please accept our sincerest apologies for any inconvenience this may have caused.
Should the consumer have further questions or concerns, I may be contacted directly at (XXX) XXX-XXXX.

Sincerely,
[redacted]
Patient Advocate
American Medical Response
Initial Consumer Rebuttal /* (2000, 18, 2015/11/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Satisfied with businesses response to my complaint.

Initial Business Response /* (1000, 6, 2015/10/13) */*October 13, 2015[redacted]Revdex.com of Denver/Boulder*1020 Cherokee St*Denver, CO XXXXX-XXXX[redacted]RE: Ambulance Transport* Revdex.com Case#: XXXXXXXX**Dear Revdex.com:**Thank you for taking the time to contact our office with the...

consumer's concerns. American Medical Response values our customers, and strives to provide quality service.**The address and phone number American Medical Response had on file for the consumer was obtained at the time of service. The information we received from the hospital also confirmed the address and phone number as valid. Our office mailed two notices and a final demand letter to the address on file and received no return mail. Phone calls to the patient were attempted on five different occasions, but were unsuccessful. Insurance was never billed, as we had no insurance information available. As we received no response from the patient, this account defaulted to collections**At this time, the account has been purchased by [redacted]. The consumer may contact [redacted] for available payment options at (XXX) XXX-XXXX. **Should the consumer have further questions or concerns, I may be contacted directly at (XXX) XXX-XXXX.[redacted]Sincerely, [redacted]Cecilia Juarez*Patient Advocate*American Medical Response[redacted]Initial Consumer Rebuttal /* (3000, 8, 2015/10/22) */*(The consumer indicated he/she DID NOT accept the response from the business.)*After reading the response from AMR we contacted Doctor's Medical Center to verify which address was listed on our account the day service was provided.**AMR states that they received confirmation of our address from Doctors Medical Center. The accounting department at DMC reopened our old account and confirmed to us that on the day of service the only account listed is our current address. The old address AMR used was not in their system at all. We have the account number avaaible and are [redacted] to supply it to AMR upon their request.**We were fully covered by insurance at this time. Because of their error we were never given the option of filing a claim. AMR did not file a claim. When we first received notice of this debt we contacted [redacted] Blue Cross who then contacted AMR and gave them the option of filing the claim. [redacted] then contacted [redacted]and explained that the error was with AMR and the debt was fully covered by our policy. All of this to no avail. AMR refuses to acknowledge their error and Pendrick has not supplied us with the details of the debt which we requested as per their initial contact letter. **Representatives of Doctors Medical Center and [redacted] Blue Cross have assured us that they are [redacted] to provide verification the information we have presented.** We remain dissatisfied with the AMR administration and continue to dispute this debt[redacted]a**Final Business Response /* (4000, 10, 2015/10/29) */*October 29, 2015[redacted]Revdex.com of Denver/Boulder*1020 Cherokee St*Denver, CO XXXXX-XXXX[redacted]RE: Ambulance Transport* Revdex.com Case#: XXXXXXXX**Dear Revdex.com:**Thank you for taking the time to contact our office with the consumer's concerns. American Medical Response values our customers, and strives to provide quality service.**Based on the consumer's rebuttal of the AMR response dated October 13, 2015, an additional review was conducted of Ms. [redacted]'s account. We confirmed that we have the physical face sheet from the hospital which shows the address we sent billing to. Our office mailed two notices and a final demand letter to that address and received no returned mail. As this account has been purchased by [redacted], the consumer must contact them to resolve the balance. The consumer may contact [redacted] at (XXX) XXX-XXXX. **Should the consumer have further questions or concerns or would like to request a copy of her records, I may be contacted directly at (XXX) XXX-XXXX.[redacted]Sincerely, [redacted]Patient Advocate*American Medical Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12508060, and find that this resolution is satisfactory to me.
Sincerely,
Susan [redacted]

March 30, 2017   [redacted]
[redacted]
[redacted]                 RE:      Ambulance Transport ...

                        Revdex.com Case#:  [redacted]     Dear Revdex.com:   Thank you for taking the time to contact our office with the consumer’s concerns.  American Medical Response values our customers, and strives to provide quality service.   We have thoroughly researched and confirmed multiple claims were previously submitted to the insurance carrier using both of the identification numbers provided.  Subsequent denials were received from the carrier stating the patient could not be identified.  On March 22, 2017, we received a denial from the insurance indicating the claim was past the timely filing period.   At this time, an updated claim has been submitted with proof of timely filing.  The consumer’s account is currently on hold while we await a response from the insurance carrier.   Should the consumer have any further questions or concerns, I may be contacted directly at [redacted].     Sincerely,         [redacted]
[redacted]
[redacted]

August 3, 2016   Revdex.com of Denver/Boulder 3801 E. Florida Ave Suite 350 Denver, CO 80210     RE:         Ambulance Transport                 Revdex.com Case#:...

[redacted]   Dear Revdex.com:   Thank you for taking the time to contact our office with the consumer’s concerns.  American Medical Response values our customers, and strives to provide quality service.   American Medical Response transported the consumer for continued care at the request of the attending physician.  Upon arrival to the receiving facility, the consumer and family requested transport to the consumer’s residence due to personal preference.  Since the transport was originally ordered by the initial treating facility, appropriate EMS protocols were followed, and our ambulance crew returned the consumer to the ordering facility.    Our office filed a claim with the consumer’s Medicare coverage for transport to the receiving facility.  A denial was received stating the ambulance service was a non-covered benefit.  Subsequently, we billed the consumer at current Medicare rates instead of full UCR.  On June 3, 2016, our Operations office was contacted and investigated the consumer’s concerns.  After reviewing all of the necessary documentation associated with the transport, it was determined that appropriate care and transportation was provided.  The consumer was notified of the findings, and on July 15, 2016, payment was received satisfying the account.   Upon reexamination, we confirm that the charges are valid, and there is not currently a refund due on this account.   Should the consumer have any further questions or concerns, I may be contacted directly at [redacted].   Sincerely,       [redacted] Patient Advocate American Medical Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.I have called both Credence and AMR and the account has been zeroed out.  Too bad it took 2 years and a lot a terrible customer service to resolve this.
Sincerely,
[redacted]