American Medical Response Inc

Date of service 6-22-
miles,21mins, transport from *** *** *** ***)to *** via non-emergency transport.Transport was set up by ***.No other transport options.My insurance,*** *** *** (***),is accepted at both facilitiesI received our EOB from *** indicating our portion of the transport to be $629.57.I received a bill on 07-18-from American Medical Response (AMR)(*** *** *** *** ** ***) for full payment of $I called AMR multiple times in August to discuss the charges and our EOB allowed amtAMR stated,not contracted with *** and wouldn't accept *** plan discount amt.I owed full amount.I called *** (**) and *** to review the charges*** is a reimbursement company working with *** to negotiate charges** contacted AMR, AMR refused discount, case closed** notified meI filed an appeal with *** to negotiate pricing with AMR.I received a letter from AMR, *** applying all costs toward deduct

My husband was billed from AMR for two separate trips in January of I am responsible for the finances in our home and I had been paying AMR consistently, never missing a payment, until we moved to a different city in August of I filled out my change of address form with the *** and my mail was forwarded to my new addressThe first forwarded bill I received from AMR, I informed them by crossing out my old address and highlighting and circling my new address as well as visiting their bill pay on their website and sending customer service a message, that my address had changedI continued to pay the bill, as soon as I received it in the mail, to AMRFor several months, AMR continually sent the statements to our old address and EVERYTIME I finally got them at our new address, I would do the same thing, give them our new address and write to customer serviceAll of a sudden, in November of 2016, I get a notice that AMR is sending us to collections for missing a paymentI w

March 13, 2017, I received a collection notice from an agency in *** ** stating I owe some $1, for transportation services -- I had no idea what they were talking about
In August of I had an accident that required emergency transportation I kept track of and paid all bills --I kept track of bills and their corresponding EOB statements from my insurance carrier I have absolutely no bill or EOB for this service -- American Medical Response In fact for that short ride, I assumed it was local Fire Department Nonetheless, there has been zero communication from American Medical Response to me or my insurance carrier It was brought to my attention that these are underhanded billing practices intended to circumvent proper (and ethical) billing practices and I should notify a consumer advocate -- which I am here Any assistance would be appreciated as this is truly awful As if being involved in a horrific accident isn't bad enoughwhy wait over a year and hal

AMR failed to provide *** with any information to indicate my emergency ambulance transport was in fact an emergencyAMR, when requested by ***, failed to send a copy of the patient care report and caused my appeal to the *** decision to be denied
The transport occurred on 4/13/The first *** denial was received 6/2/ Since that date I have contacted AMR by phone five times between the dates 6/2/through 9/14/for which I have kept a logI sent my written complaint on 8/27/to AMR to the address that appeared on their invoice with a copy to what appeared to be their corporate headquarters in *** ***
To date, all of my efforts have been ignoredIn fact, on 7/28/15, "***," an employee of AMR rudely told me during one of my phone calls that I "could have taken a taxi." I requested a copy of the claim that was submitted by AMR to ***, so that I could refute specifics but this request was never met Apparently, the Patient Care Report, wh

I received service from AMR on 12/14/Received a bill less than weeks laterCalled on 12/31/to pay over the phone only to learn the bill did not reflect my insurance paying their portionI offered to pay in full despite that & asked if I would receive a credit once they received the insurance company portionThey said yes & to expect that within 30-daysI also asked that a receipt of my payment be emailed to meI was told they couldn't email (who can't email a receipt in these times??!) & to expect it within 1-weeks via mailI've called several time since requesting & have yet to receiveI also have yet to receive my refundToday, I was told that the representative I spoke to on the phone would email her supervisor about emailing me a receipt as I need to submit by EOB tomorrow for FSA payments from last yearI asked if I could get a guarantee that it would arrive to me via email & I was told "no"They have my money & I can't even get a receipt for months -- ridiculous! And where's my credit?

I was taken by ambulance after surgery and a ten day stay in the hospital to a nursing home for rehab The conditions in the nursing home were absolutely horrible, so I could not stay there I asked to be taken home, but the ambulance people told me that they are not allowed to do that by law If I refused to stay in the nursing home they would have to take me back to the hospital, so I had no choice but to go back to the hospital I never got off the gurney, I was never told that this is going to be charged to me because Medicare refuses to pay charges for a "second" ride the same day I was taken back to the hospital because of the ambulance company's policy and came home right after that I was billed for the "second" ride, which was technically the same ride, since I never got off the gurney and the ambulance people never left my site Medicare refused to pay it and refused the appeal as well I called the company and explained to them that A) I wanted to come home and not

From September to December 31, 2016, I was insured by [Primary] health insuranceOn December 19, 2016, I had to be taken to the hospital via ambulanceThe ambulance company was American Medical Response (AMR)At the hospital I had provided them with both insurances informationI have had to use AMR before and AMR had my insurance information as wellHowever, AMR did not bill my insurance correctly for this trip as they have in the past
Instead, AMR billed my secondary insurance, on December 21, and it was processed on December 22, My secondary insurance sent me an Explanation of Benefits dated January 13, denying the claim because my primary health insurance needed to be billedI had called AMR to notify them that they had billed the wrong insurance and confirmed with them that they had my primary health insurance on fileAt that time, AMR let me know they would resubmit the claim
In March 2016, I received a “Pre-collection Notice” from AMR stating t

American Medical has turned me over to a bill collector Credence Resource Management LLC for a claim that my insurance company has paid twice My insurance company has contacted American Medical with both EFT #s and tonight I got a phone call saying I was being sent into collections when it is them that owes a refund to my insurance company

My EOB says I can only be billed $384.40, yet American Medical Response sent me to collections for $I have confirmed with my healthcare provider that I do not owe $*** *** has contacted American Medical Response several times, and have advised them that they are not legally allowed to bill me more than $Yet, they still send me to collectionsNo matter what I do, this company does not listen or careThey are affecting me credit for an amount I do not legally oweAlso they have already received payment for the $as well

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

AMR Provided ambulance service on two occasions in They were under contract through my insurance company to provide a discount They have not provided the discount and under threat of a collection agency action, I paid over $1, Since that time I have contacted AMR on at least occasions, November 16, 2016, October 13, 2017, October 20, 2017, and November 16, On each occasion AMR has said the matter is "in process" They were under contract with my insurance company to give the discount and the insurance company paid their share

January 6,
Revdex.com of Denver/Boulder
Cherokee St
Denver, CO 80204-
RE: Ambulance Transport
Revdex.com Case#: ***
Dear Revdex.com:
Thank you for taking the time to contact our office with the consumer's concernsAmerican Medical Response values our customers, and strives to provide quality service
American Medical Response filed a claim with the consumer's insurance carrier; however, have no control over the insurance processing timeThe consumer's account has been placed on hold pending further response from his insurance carrier
Should the consumer have further questions or concerns, I may be contacted directly at (*** *** *** ***
Sincerely,
*** ***
Patient Advocate
American Medical Response
Complaint Response Date bumped because: Data Base Migration

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI was able to easily reach them at the phone number provided and we worked out a payment plan that worked for both parties.
Sincerely,
*** ***-***

I was rushed to the ER by ambulance in July by ambulanceI received a bill in August showing the insurance had not paid AMR anythingI contacted AMR and the insuranceMy insurance paid them in September I received a bill in the mail in October showing the insurance company paid themI contacted AMR and aksed why I still needed to make a paymentI was told their system was updating and the customer service representaive could not assist meI called back several times and got representatives not in the United States who kept reading from a script and not telling me why I had to payI began making payments monthly because I keep getting threatening letters as of 10/stating they will send me to collections because I must pay the full balanceI called again in December and a representive out of the country refused to transfer me to a United Sates represenatives that can understand meI continue to make one to two payments each month with no consideration

Complaint: ***
I am rejecting this response because:Until I see a physical bill stating that the only monies owed by my husband per his EOB is $and that we will not be balance billed for the remainder of the original claim of $943.29, this issue is not resolvedNo sense on putting phone numbers on correspondences when no one ever answers their phones, it always goes to voice mailAs stated, I did pay the $per the EOB, but AMR refunded the money back because someone in their company does not know what they are doing and then sent us a bill for $Again, contacted AMR, account is on hold until this is resolvedSo now it is back on AMR to do what needs to be done to resolve this
Sincerely,
*** *** *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

February 6, 2018 Revdex.com of DenverEFlorida Avenue, Suite 350Denver, CO 80210 RE: Ambulance Transport
Revdex.com Case#: *** Dear Revdex.com: Thank you for taking the time to contact our office with the consumer’s concerns. American Medical Response (AMR) values our customers, and strives to provide quality service. AMR has previously investigated the consumer’s concern. We contacted our direct representative with the consumer’s insurance carrier, who confirmed we are a non-participating provider, and indicated they would reprocess the claim for possible additional payment. At this time, we continued to receive denials from the insurance carrier, and have received no additional payment for the service. Unfortunately, if the insurance carrier is a non-participating provider, the consumer is responsible for any unpaid balance. Should the consumer have any further questions or concerns, I may be contacted directly at (209) 236-8358. Sincerely, Cecilia J***Patient AdvocateAmerican Medical Response

Being billed and now referred to a Collection Agency over an unexplained and over exaggerated service charges that are past to the consumer over the acceptable and negotiated charges with an Insurance CompanyI had asked for detailed explanation of the charges and received no satisfactory response from this businessNot receiving an explanation of charges incurred of over that were billed I suggested a compromise in the $399-$range as that would reflect a reasonable charges for services provided that are customarily accepted if paid by an Insurance Company Charging an individual over times the rates that this business accepts from an Insurance company is a crimeThis is a perfect example of what is wrong with the Health related services and related billing and should be stopped immediatelyThis practice of charging a customer a different rate that a rate charged for same services and payment by an insurance Company and attempted collection is a crime and billing

August 10, *** *** ***
*** ** *** *** *** ***
*** *** ***
RE: Ambulance Transport Revdex.com Case#: *** Dear Revdex.com: Thank you for taking the time to contact our office with the consumer’s concerns. American Medical Response (AMR) values our customers, and strives to provide quality service Our Operations office has made contact with the consumer regarding his concerns. Their investigation confirmed the consumer was transported to the appropriate facility based on his condition. A claim was submitted to the consumer’s insurance carrier, and the balance applied to their deductible. At this time, the balance due remains the consumer’s responsibility. Should the consumer like to establish payment arrangements or inquire about financial assistance, Customer Service can be reached at *** Should the consumer have any further questions or concerns, I may be contacted directly at *** *** Sincerely, *** ***
*** ***
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NOTICE OF INTENT TO FILE CRIMINAL COMPLAINT WITH *** AND ATTORNEY GENERAL STATE OF *** FOR FRAUD CRIMINAL CHARGES! I have received a bill from you for $1,THIS IS CRIMINAL FRAUD If I do no hear from you in hours I am contacting the *** and the attorney general state of ***! All you crimial drivers did was drive me milesfor a sprained knee to the *** *** mecical centerI told them I had no insurance and they said don't worry about itAND YOU ARE TRYING TO CHARGE ME $1,? I am on social security and have no money and if you are billing insurance companies these kind of criminal fraud charges for driving someone miles in an old truck I am sure the *** and the attorney general would love to know about it! You better contact me and correct your criminal fraud billCopy of this email sent to *** and Attorney General State Of ***