American Medical Response Inc

Initial Business Response /* (1000, 6, 2015/12/01) */
December 1, 2015
Revdex.com of Denver/Boulder
1020 Cherokee St
Denver, CO XXXXX-XXXX

RE: Billing Inquiry
Revdex.com Case#: XXXXXXXX
Dear Revdex.com:
Thank you for taking the time to contact our office...

with the consumer's concerns. American Medical Response values our customers, and strives to provide quality service.
AMR submitted several invoices requesting insurance information to the address obtained at the time of service. Returned mail was received, which resulted in collections activity. Upon receiving initial contact from the consumer on April 10, 2015, the address was updated accordingly.
AMR has cancelled the consumer's account from [redacted] due to Medicare coverage. The consumer is not responsible for any balance due.

Should the consumer have further questions, I may be contacted directly at (XXX) XXX- XXXX.

Sincerely,

[redacted]
Patient Advocate
American Medical Response
Initial Consumer Rebuttal /* (3000, 8, 2015/12/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I accept that AMR says we are not responsible for any balance due. However, I request a statement from Credence Resource Management LLC, a debt collector who was assigned the "account" from Pendrick Capital Partners LLC, that says the collection is cancelled and we are not responsible for any balance due. The Credence Reference ID is XXXXXXXXX and the Creditor acct. # XXXXXXXXXXXXX. Thank you.
Final Business Response /* (4000, 10, 2015/12/16) */
December 16, 2015
Revdex.com of Denver/Boulder
1020 Cherokee St
Denver, CO XXXXX-XXXX

RE: Billing Inquiry
Revdex.com Case#: XXXXXXXX
Dear Revdex.com:
Thank you for taking the time to contact our office with the consumer's concerns. American Medical Response values our customers, and strives to provide quality service.
Based on the consumer's rebuttal of the AMR response dated December 1, 2015, an additional review was conducted. As requested by the consumer, [redacted] mailed a letter to the consumer confirming the account has been cancelled.

Should the consumer have further questions, I may be contacted directly at (XXX) XXX- XXXX.

Sincerely,

[redacted]
Patient Advocate
American Medical Response

Complaint: [redacted]
I am rejecting this response because: my questions have still been unanswered.
Sincerely,
Gloria Ramirez

July 21, 2016     Revdex.com of Denver 3801 E. Florida Avenue Suite 350 Denver, CO 80210     RE:       Ambulance Transport             Revdex.com Case#: [redacted]   Dear Better Business...

Bureau:   Thank you for taking the time to contact our office with the consumer’s concerns.  American Medical Response values our customers, and strives to provide quality service.   American Medical Response initially attempted to verify eligibility with the consumer’s insurance carrier, but a positive identification couldn’t be made. Upon the consumer providing proof of eligibility, the account was adjusted, satisfying the account. Credence Resource Management has cancelled the consumer’s account from collections, and confirmed no credit reporting has occurred.  An invoice was mailed to the consumer on July 14, 2016 confirming trip is at a zero balance.   Should the consumer have further questions or concerns, I may be contacted directly at [redacted].   Sincerely,         [redacted] Patient Advocate American Medical Response

March 3, 2017   [redacted]               RE:      Ambulance Transport ...

                        Revdex.com Case#:  [redacted]   Dear Revdex.com:   Thank you for taking the time to contact our office with the consumer’s concerns.  American Medical Response values our customers, and strives to provide quality service.   American Medical Response initially mailed invoices to the address obtained at the time of transport.  Since no return mail was received the billing cycle continued and the account defaulted to collections.  On July 6, 2016, the consumer contacted our office advising there was active insurance coverage for this transport, and a claim was filed with the carrier who issued partial payment.  At this time, we have cancelled the account from collections and requested any negative credit reporting be removed.  An updated invoice will be mailed to the consumer in the amount of $157.64.  Please accept our sincerest apologies for any inconvenience this may have caused.   Should the consumer have any further questions or concerns, I may be contacted directly at [redacted].   Sincerely,         [redacted] Patient Advocate American Medical Response

April 04, 2017   [redacted]               RE:      Ambulance Transport                         Revdex.com Case#:  [redacted]     Dear Revdex.com:   Thank you for taking the time to contact our office with the consumer’s concerns.  American Medical Response values our customers, and strives to provide quality service.   Dear Revdex.com:   Thank you for taking the time to contact our office with the consumer’s concerns.  American Medical Response values our customers, and strives to provide quality service.   The in-house payment arrangement was based on a verbal agreement approved by the consumer.  Unfortunately, only the first two payments were in accordance with the established plan.  A letter was subsequently mailed to the consumer advising of the broken promise of payment, and the account ultimately defaulted to collections on November 30, 2016.  Please note the address had no bearing on the reason for collection activity.    Should the consumer have any further questions or concerns, I may be contacted directly at [redacted].     Sincerely,      
[redacted]

July 26, 2017     [redacted]
[redacted]                   
[redacted]...

[redacted]                                   ...⇄     RE:      Billing Inquiry             Revdex.com Case#: [redacted]     Dear Revdex.com:   Thank you for taking the time to contact our office with the consumer’s concerns.  American Medical Response values our customers, and strives to provide quality service.   American Medical Response initially filed a claim with the consumer’s insurance carrier using a non-contracted code.  Upon further investigation, it has been determined that the consumer’s insurance is contracted.  An adjustment has been applied, and once the payment of $53.68 is received, the account will be satisfied.  Please accept our sincerest apologies for any inconvenience this may have caused.   Should the consumer have further questions, I may be contacted directly at [redacted].   Sincerely,                                           ...⇄     [redacted]
[redacted]
[redacted]

April 14, 2016 Revdex.com of Denver 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 RE:      Ambulance Transport             Revdex.com Case#: [redacted] Dear Revdex.com: Thank you for taking the...

time to contact our office with the consumer’s concerns.  American Medical Response values our customers, and strives to provide quality service. American Medical Response was unable to obtain a valid mailing address at the time of transport, which resulted in collections activity.  At this time, we have cancelled this bill from collections with no negative impact to the consumer’s credit rating.   A claim has been filed with the consumer’s insurance carrier and the account placed on hold pending their response.  Please accept our sincerest apologies for any inconvenience this may have caused. Should the consumer have further questions or concerns, I may be contacted directly at (209) 236-8546. Sincerely, Warda Ali Patient Advocate American Medical Response

December 11, 2017   Revdex.com of Denver 3801 E. Florida Avenue, Suite 350 Denver, CO 80210                 RE:      Ambulance Transport ...

                        Revdex.com Case#:  [redacted]     Dear Revdex.com:   Thank you for taking the time to contact our office with the consumer’s concerns.  American Medical Response (AMR) values our customers, and strives to provide quality service.   AMR initially mailed several notices to the address obtained at the time of transport requesting insurance information.  Since no return mail was received and with no insurance information on file, the billing cycle continued, ultimately defaulting to collections on December 9, 2016.   The consumer contacted our office on January 16, 2017, and was advised that the account was with an outside agency who could file a claim with her insurance carrier.  The consumer indicated she would follow up with her insurance directly.  On October 23, 2017, the consumer contacted our office and requested an invoice.  At this time, a partial payment from insurance carrier has been received leaving the consumer responsible for $100.00. We have confirmed that no negative credit reporting has occurred, and the balance due has been updated with the agency.   At his time, the consumer may contact Credence Resource Management at ###-###-#### regarding the balance.   Should the consumer have any further questions or concerns, I may be contacted directly at ###-###-####.   Sincerely,         [redacted] Patient Advocate American Medical Response   Tell us why here...

July 17, 2017  [redacted]                     
[redacted]...

[redacted]                                   ...⇄  RE:      Billing Inquiry            Revdex.com Case#: [redacted]  Dear Revdex.com: Thank you for taking the time to contact our office with the consumer’s concerns.  American Medical Response (AMR) values our customers, and strives to provide quality service. AMR has thoroughly reviewed the consumer’s account.  We confirm that valid insurance coverage was provided for this transport.  As we are past the timely filing period with the insurance carrier, we have cancelled the account from collections and requested that any negative credit reporting be removed.  In the meantime, the consumer may use this letter as proof that our office has acknowledged removal of these services from credit history.  The consumer will no longer be contacted regarding payment for this bill.  Please accept our sincerest apologies for any inconvenience this may have caused. Should the consumer have further questions, I may be contacted directly at [redacted]. Sincerely,   [redacted]

Initial Business Response /* (1000, 6, 2015/07/27) */
July 27, 2015
Revdex.com of Denver/Boulder
[redacted]
Denver, CO XXXXX-XXXX

RE: Ambulance Transport
Revdex.com Case#: XXXXXXXX
Dear Revdex.com:
Thank you for taking the time to contact our office with...

the consumer's concerns. American Medical Response values our customers, and strives to provide quality service.
American Medical Response filed a claim with the consumer's insurance carrier in March. A partial payment was received, and the consumer was left an owing balance by her insurance carrier. The consumer contacted American Medical Response in May to inform us an appeal was initiated on her behalf. The consumer was informed to contact AMR to establish a payment arrangement in order to keep the account in good standing, in the event her appeal wasn't processed timely and she received a final notice. A final notice was mailed in June, with no response.
American Medical Response has cancelled the consumer's account from Credence Resource Management, and it's been confirmed that no negative credit reporting has occurred. The consumer has satisfied the account balance. Should the consumer have further questions or concerns, I may be contacted directly at (XXX) XXX-XXXX extension XXXXX.

Sincerely,
[redacted]
Patient Advocate
American Medical Response
Initial Consumer Rebuttal /* (2000, 8, 2015/08/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Complaint: [redacted]
I am rejecting this response because:I appreciate that AMR is willing to reach out to [redacted].  I would like to understand the outcome of those conversations before coming to a decision about the adequacy of AMR's response.It is disconcerting to me that AMR and [redacted] cannot come to a consensus about whether or not a contractual relationship exists.  [redacted] has repeatedly affirmed to me that in fact, a contract does exist.  I've spoken with multiple parties at [redacted] about this.  AMR has repeatedly asserted that a contract does not exist; Clearly, both cannot be correct.  However, if [redacted] did not have a contract with AMR for negotiated rates, and covered only the $1,200 that was paid out by policy, the EOB would show as patient responsibility.  It would seem that AMR has more to gain by falsely stating that this contract does not exist, than [redacted] has to gain by falsely stating that this contract exists.I would like to understand how AMR is determining if this contract exists or not.  How are contracts being cross-referenced for billing?  Have other AMR customers using the same plan been paid out by insurance at the same rates that we were charged?  And if so, was the patient billed the balance, or was it written off?  If a contract has not been located thus far - has AMR been speaking directly with the credentialing department over at [redacted], and has a copy of the contract been requested?  If a request was rejected, why was it rejected and is the rejection in writing?  As a consumer, my calls direct to [redacted] customer service and therefore I cannot get my hands on a copy of the contract - and it may be considered private information.  I have asked for a copy to review myself with no success.  I cannot be satisfied with any outcome until either:a) A check has been received by me for the amount that I was balance billed, orb) [redacted] affirms to me that the classification of the $628.92 as plan discounts was indeed their error
Sincerely,
[redacted]

January 9, 2018   Revdex.com of Denver 3801 E. Florida Avenue Suite 350 Denver, CO 80210                 RE:      Billing Inquiry ...

                        Revdex.com Case#:  [redacted]     Dear Revdex.com:   Thank you for taking the time to contact our office with the consumer’s concerns.  American Medical Response (AMR) values our customers, and strives to provide quality service.   We have thoroughly reviewed the concerns raised by the consumer.  At this time, a refund was mailed to the consumer in the amount of $200.00 on January 5, 2018.  We would like to thank the consumer for bringing her concerns to our attention and apologize for any inconvenience this may have caused.   Should the consumer have any further questions or concerns, I may be contacted directly at [redacted].   Sincerely,         Blanca M[redacted] Patient Advocate American Medical Response

May 17, 2016 Revdex.com of Denver/Boulder                      1020 Cherokee St Denver, CO 80204-4039 RE:      Billing Inquiry...

            Revdex.com Case#: [redacted] Dear Revdex.com: Thank you for taking the time to contact our office with the consumer’s concerns.  American Medical Response values our customers, and strives to provide quality service. American Medical Response confirmed the balance was previously paid in full by the consumer and the account was sent in error to Pendrick Capital Partners.  At this time, we have cancelled the account from the agency and removed any negative credit reporting.  The consumer will no longer be contacted. We would like to thank the consumer for bringing his concerns to our attention and apologize for any inconvenience this may have caused.  The quality of service provided to our consumers is something we take very seriously, and we are taking steps to ensure this doesn’t happen again. Should the consumer have further questions, I may be contacted directly at (209) 236-8512. Sincerely,                                         ...⇄ Sylvia Dimperio Patient Advocate American Medical Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you for your assistance.
Sincerely,
[redacted]

September 20, 2017     [redacted]
[redacted]                    
[redacted]...

[redacted]                                   ...⇄     RE:      Billing Inquiry             Revdex.com Case#: [redacted]     Dear Revdex.com:   Thank you for taking the time to contact our office with the consumer’s concerns.  American Medical Response (AMR) values our customers, and strives to provide quality service.   Upon further investigation, an adjustment has been applied to the consumer’s account reflecting their deductible.  The consumer will be mailed an updated invoice reflecting the new balance due of $629.57.   Please accept our sincerest apologies for any inconvenience this may have caused.   Should the consumer have further questions, I may be contacted directly at [redacted]   Sincerely,                                           ...⇄     [redacted]
[redacted]
[redacted]

April 27, 2016   Revdex.com of Denver/Boulder 3801 E. Florida Ave Suite 350 Denver, CO 80210     RE:      Ambulance Transport             Revdex.com Case#: [redacted]   Dear Better Business...

Bureau:   Thank you for taking the time to contact our office with the consumer’s concerns.  American Medical Response values our customers, and strives to provide quality service.   American Medical Response provided the patient care report to [redacted] on September 22, 2015 for the appeal that was initiated by the consumer.  Confirmation was received of a successful fax transmission that same day. Unfortunately, the appeal was found unfavorable by [redacted] based on their guidelines. The consumer was billed at [redacted] rates to lower the patient’s financial burden. The consumer’s account has not been referred to an outside collection agency, nor has there been any negative credit reporting.   Should the consumer have further questions or need assistance with the remaining balance, I may be contacted directly at ([redacted].   Sincerely,       [redacted] Patient Advocate American Medical Response   Tell us why here...

March 01, 2017   [redacted]
[redacted]
[redacted]               RE:       Ambulance Transport ...

                        Revdex.com Case#:  [redacted]     Dear Revdex.com:   Thank you for taking the time to contact our office with the consumer’s concerns.  American Medical Response values our customers, and strives to provide quality service.   We have thoroughly researched and confirmed American Medical Response is a non-participating provider with the consumer’s insurance carrier, and the claim was paid based on non-contractual benefits.  At this time, the unpaid balance remains the consumer’s responsibility.  A 30 day hold has been placed on the account to allow the consumer time to pursue an appeal with her insurance carrier if she feels that a larger portion of this claim should be covered.   We understand that emergency medical care is a costly and unexpected expense, and should the consumer like to establish payment arrangements or inquire about financial assistance, Customer Service can be reached at [redacted].   Should the consumer have any further questions or concerns, I may be contacted directly at [redacted].   Sincerely,         [redacted]
[redacted]
[redacted] Tell us why here...

May 18, 2017   [redacted]
[redacted]
[redacted]                 RE:      Ambulance Transport ...

                        Revdex.com Case#:  [redacted]     Dear Revdex.com:   Thank you for taking the time to contact our office with the consumer’s concerns.  American Medical Response values our customers, and strives to provide quality service.   AMR has thoroughly reviewed the concerns raised by the consumer.  At this time, a refund has been issued back to the consumer’s credit card in the amount of $1,428.00.  Please accept our sincerest apologies for any inconvenience this may have caused.   Should the consumer have any further questions or concerns, I may be contacted directly at [redacted].   Sincerely,       [redacted]
[redacted]
[redacted]

Initial Business Response /* (1000, 6, 2015/12/14) */
December 14, 2015
Revdex.com of Denver/Boulder
[redacted]
[redacted] XXXXX-XXXX

RE: Ambulance Transport
Revdex.com Case#: XXXXXXXX
Dear Revdex.com:
Thank you for taking the time to contact our office...

with the consumer's concerns. American Medical Response values our customers, and strives to provide quality service.
AMR did not receive a correct billing address at the time of service to mail invoices. Ultimately, the account defaulted to collections. Upon receiving insurance information, the collection agency obtained payment from the insurance carrier. At this time, we have cancelled this bill from collections with no negative impact to the consumer's credit rating. The balance is on hold with our office as we are waiting for additional payment from the insurance carrier, regarding the universal precautions charge they initially did not cover in the amount of $118.84. Please accept our sincerest apologies for any inconvenience this may have caused.
Should the consumer have further questions or concerns, I may be contacted directly at (XXX) XXX-XXXX extension XXXXX.

Sincerely,
[redacted]
Patient Advocate
American Medical Response

June 13, 2017   [redacted]
[redacted]
[redacted]...

                                        ...⇄   RE:      Ambulance Transport             Revdex.com Case#: [redacted]     Dear Revdex.com:   Thank you for taking the time to contact our office with the consumer’s concerns.  American Medical Response values our customers, and strives to provide quality service.   American Medical Response was unable to obtain a valid mailing address for the consumer at the time of service.  If we do not have a valid address on file, the account may be turned over to an outside agency as they have higher capability to locate current contact information.    At this time, we have cancelled the account from collections with no negative impact to the consumer’s credit rating.  A claim has been filed to the consumer’s insurance carrier, and the account is on hold to allow time for processing.  Please accept our sincerest apologies for any inconvenience this may have caused.   Should the consumer have any further questions or concerns, I may be contacted directly at [redacted].     Sincerely,         [redacted]
[redacted]
[redacted]
*