American Medical Response Inc

My father utilized ambulance services on 9/19/We received a letter in the mail on 12/19/stating he still had a balance of $He has medical insurance through *** ***, which is also my employerI take care of all his medical bills and paymentsI contacted *** to find out why there was still a balance, since he had already met his deductible*** had already paid American Medical Response the balance amount of $I obtained the EOBs and payment information proving thatI mailed this information to the PO Box shown on the letter and my manager faxed the same informationI have been struggling to get this resolved since December of 2017, almost months nowWhen I call the Customer Service number, each time they tell me they need additional time to process and update his balanceThe past times (May and June 13), I asked to speak to a manager or supervisor to escalate thisThey both assured me they would escalate it and get it taken care of for me an

May 2018, I received a bill from AMR-American Medical Response billing me for ambulance service in Monterey CaliforniaTransported to the Community hospital in MontereyI have never been to California and I am yrs old and live in GeorgiaThis billing was $It was automatically filed and Medicare was sending their statement to let me know that the claim was being processedI called Medicare and reported the fraudThey said it could take months to get back to meToday, August I received a bill AMR threatening to turn me over to collection if I did not pay the unpaid balance that Medicare didn't, which was $AMR was called I I told them they had been reported as fraudThe lady said they had accidentally billed the wrong addressHow do you do that? Anyway, beware of this companyTax payers are paying for many fraudulent claims that are filed, and I believe this is just an example of one of themDS

Message left their online cuctomer service since you cant talk to themYou guys have a real business problem Your folks out on the street are great Your insurance and billing department and customer service is shamefulI have looked online at all the comments about your company Why are you not trying to resolve this?
I received a mailing from you dated 1/15/which I received on 1/24/stating that we had a service 12/6/which is true (Trip Number 826-***-01) No previous bill was received, and this one states "your account will be turned over to a collections agency which may adversely affect your credit score." I tried to call you at your provided number ###-###-#### on 1/24/and after almost an hour hung up, and called my insurance company *** *** *** They checked and said they had no billing from you (everyone else related to this has been paid in full) They said you were in-network and that they were responsible for 100% payment to you They asked if I would like them to handle this, and I said yes After minutes they contacted me back and said they could not spend anymore time trying to get in touch with you They said they would turn it over to another group that would get in touch with you Today 1/26/they left me a message and said they were will no longer try to get in touch with you because they cannot spend that many hours on it So I tried to call you and after being on hold for about minutes an answering service picked up and asked for my number for a call back I asked if you were closed, and they said no, you just had that many calls I gave her a detailed message to leave you which I am not sure you will receiveYour company has customer service issues that need to be resolved when it can impact a customer’s life due to your poor work performance and service My company could not service with this type customer relationship

On February 18th my son sustained a seizure and was contacted, AMR arrived to take my son to the hospitalWe are a military family so we went to *** *** facilityI filled out paperwork and provided his military IDWe received a bill weeks laterI called and was told that there was missing information regarding the military sponsorThat information was providedIn April 2016, I received another bill from AMR and this time when I called I did a conference call with *** as wellWe were put on hold while the claim was searchedAMR was unable to tell us exactly why the claim had not been submitted to *** as of yet, the information was again verified, name, date of birth, mailing address, sponsor, benefit number, sponsor social security, sponsor date of birth
I received another bill in June from AMR, I called and the representative stated that she needed to verify the benefit number because it was missingI provided the number and faxed the informati

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My son *** *** was taken by ambulance to the *** *** ** *** *** on 7/4/ We did not call for the ambulance My son was feeling better with a breathing treatment The paramedic didn't listen to me I received a bill for $2,I sent AMR/Rural Metro our insurance information on 8/8/ I called my insurance company BCBS of *** and they told me that AMR didn't file a claim I then filed a claim The insurance company paid $plus $ Total $ I have emailed AMR/Rural Metro and told them I would pay $which they declined The average ambulance is $400- The charge of $2,is excessiveThe *** Balance Bill law states a patient cannot be billed the balance and it is illegal/unlawful in the context of emergency care according to the *** Supreme Court in Also, reference AB-Health care coverage: out of network coverage

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*** *** ***Dear Revdex.com:Thank you for taking the time to contact our office with the consumer’s concerns American Medical
Response values our customers, and strives to provide quality service.Our office has reviewed the records for the above *** *** account Verification of *** eligibility was initially attempted, but determined to be invalid coverage Our office has unsuccessfuly attempted to contact the consumer and requested a copy of the insurance card along with the primary policy holder’s information At this time, American Medical Response has requested Credence Resource Management place a day hold on the account Once the requested information is received, we will review the consumer’s insurance coverage for potential billing.Should the consumer have further questions or concerns, I may be contacted directly at ###-###-####. Sincerely,*** ***Patient AdvocateAmerican Medical Response

My Issue is about billing and serviceFor the billing, I was billed yet I am covered percent by my insuranceThe worst part is that they even submitted to a collection agencyMy anon issue is serviceTheir job is ambulance/emergency, however, it seem that it defeat their propose on my caseMy healthcare provider called them from to transport my baby from a clinic building to a hospital buildingThe doctor already alerted the hospital about my baby's arrival and set up the bed and RN ready, however, this ambulance company (AMR) told me when me and my baby is already inside the ambulance that the hospital across the street where the physician arranged for the hospital admission is full and needs to be transferred to another hospital which is mile awayMore money for AMR since it is fartherHowever, the hospital which is miles away does not have a PEDIATRIC UNIT that cater to my babyI have to wait a few hours from the emergency department to call another ambulance to

June 26, *** *** *** ** ***
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*** *** *** RE: Ambulance Transport Revdex.com Case#: *** Dear Revdex.com: Thank you for taking the time to contact our office with the consumer’s concerns. American Medical Response (AMR) values our customers, and strives to provide quality service AMR has thoroughly reviewed the concerns raised by the consumer. Many patients come in contact with Emergency Medical Services because of friends, family, bystanders, or law enforcement officials. Ambulance services were requested through the system on the patient’s behalf based on her condition at the time of service. AMR provided appropriate care and transport; therefore, the charges incurred for services are valid and correct. A claim was filed and processed by the insurance carrier, and the indicated co-payment amount of $billed to the patient. Unfortunately, we did not receive any further communication on this trip and the balance ultimately defaulted to collections on June 12, 2017. Please note there are payments totaling $credited to an outstanding trip the patient had in 2015. At this time, the balance for this trip remains due Should the consumer have any further questions or concerns, I may be contacted directly at *** *** *** Sincerely, *** ***
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*** *** ***

My daughter, ***, is a full-time college student and is covered under my medical insurance On February 22, 2015, she was transported by Rural Metro Ambulance service from Buffalo State College, where she was a student at the time, to Erie County Medical Center (ECMC)*** provided her insurance information at the time of service, and a claim was filed for emergency room services by ECMC to my insurance provider No claim was filed at the time to my insurance provider by Rural MetroIn March 2017, over two years later, *** was contacted by a collection agency, Credence Resource Management, and instructed to pay the ambulance service bill of $At that time, we requested that Credence provide a copy of the original bill from Rural Metro to send to my insurance provider On April 6, 2017, we received a copy of the balance statement from Credence, but not the original bill from Rural MetroOn April 7, 2017, we contacted my insurance provider and were told that they would re

My wife and daughters where in a car accident in Sept of *** *** *** (***) was dispatched to the accident The paramedics assisted the driver and passenger of the other car and my wife denied any medical treatment for her or the girls The paramedics didn't even look at or ask my daughters any questions A few weeks later I received three bills from Mission Care of Illinois On two of the bills the description is "Partial Trans NO Go" for $each and the 3rd bill was for "flight/Med Team Rtrn" for $ I called and could only talk to person in the Philippians, the lady would not help me and also would not connect me to her supervisor (Seems really fishy) My question to *** was how do you bill? I understand that there may be a fee for coming to the scene of an accident, however, what is that charge? Do you charge per vehicle accident, per person, or if medical treatment was provided? No medical treatment was provided, not even a "hello how

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

January 26, Revdex.com of Denver/Boulder EFlorida Ave Suite Denver, CO RE: Compassionate Care Program Revdex.com Case#: *** Dear RevDex.com: Thank you for taking the time to contact our office with the consumer’s concerns. American Medical Response (AMR) values our customers, and strives to provide quality service The consumer previously contacted our office indicating he had mailed his application with all the required documentation for processing. Our records indicated the consumer’s application was not received; therefore, he was contacted, and asked to provide it via emailThe application was then processed, and a denial letter mailed to the consumer on January 9, 2018. On January 12, 2018, the consumer contacted our office, and accepted a 20% discount off the balance dueAt this time, the account balance has been satisfied. Should the consumer have further questions or concerns, I may be contacted directly at (209) 236- Sincerely, Marissa N*** Patient Advocate American Medical Response

I received a precollection notice from AMR for Trip *** which supposedly occurred in *** on 5/16/ I don't live in ***, nor have I ever had a relationship or interaction with AMRAMR has never transported me and this trip was not meThey are attempting to fraudulently pursue me for a service I have never used, never contracted with, and have, until receipt of this letter never had any contact with whatsoever
I submitted a request for debt validation under FCRA and have not received a response

December 31,
Revdex.com of Denver/Boulder
Cherokee St
Denver, CO 80204-
RE: Ambulance Transport
Revdex.com Case#:
Dear Revdex.com:
Thank you for taking the time to contact our office with the consumer's concernsAmerican Medical Response
values our customers, and strives to provide quality service
American Medical Response initially filed an insurance claim using the information provided by the hospitalThe consumer subsequently contacted our customer service department to provided updated insurance information, and a claim was filedAfterwards, the consumer contacted our customer service department indicating the insurance had yet to receive the claim, and the account was sent for reviewOur billing department contacted the consumer's insurance who verified the mailing address was correct and a claim was refiledThe consumer again contacted our customer service department on December 14, 2015, requesting a claim be filed with his insurance carrierHe was advised the insurance was contacted and a claim was recently refiled
At this time, American Medical Response has contacted the consumer's insurance carrier and confirmed our claim was received on December 9, 2015, and is currently in processThe consumer's account has been placed on hold pending further response from his insurance carrier
Should the consumer have further questions or concerns, I may be contacted directly at (*** *** *** ***
Sincerely,
*** ***
Patient Advocate
American Medical Response

Billing for AMR is an absolute joke! I called the 2nd week of August to confirm my payoff I had an amount of $ The rep was adamant it was $ I was also told once I make that payment NO more payments would be drafted I had no other choice but to make that payment amount On 8-13, I made the full payment On 8-26, I received a refund for $77.76, which oddly enough was the difference in what I knew my balance was On 8-29, I wake up to find another $has been deducted from my account I called right away because I knew my house payment wouldn't clear All I got was someone with poor English, who kept saying it would be there in 3-days I asked to speak with a manager but conveniently no one was in He said would forward this on but I never received a call Frantic about my near $house payment, I called again Once again, get someone who has poor English, said it would be another 3-days Once again, I ask for a manager but no one is there I finall

On 1/7/we needed an ambulance AMR *** responded On 1/19/17, we received a bill from AMR *** in the amount of $ I contacted my insurance and was told they had not received a bill I was then told that AMR was not supposed to send us a bill, however as they were outside of our providers, the insurance company could see the error I gave the insurance carrier all the information on the bill A month later, and subsequently every month thereafter, we received a notice from *** *** *** (who is apparently the billing company for AMR ***) indicating that they were working with our insurance for payment I contacted the insurance to find out if the bill had been paid On 4/27/17, I spoke with the insurance carrier and was told that they cannot pay the bill because *** refuses to authorize the insurance company to change the payment address from their POBox in ** to the *** ** address The representative from *** repeatedly talked over u

On October 8, I was attending the Fall Festival in *** *** when I was injured by a medical scooter backing up on to my foot Before I knew what was going on I was surrounded by EMTs I was told by the employees of AMR that without a doubt my foot was broken and probably crushed and I needed immediate attention I refused transport three separate times only to be pressured into allowing them to take me to the hospital They kept telling me how badly injured I was and that if I didn't receive immediate attention I could sustain further irreparable damage I told them my family could take me but they insisted on continuing treatment and wouldn't let my family near me They stated that due to the urgency of the situation, if they took me I would be seen immediately but if my family took me it would be hours of waiting Finally, due to the level of pain I was in, and there refusal to hear my refusal of service, I allowed them to take me Not only was my foot not brok

Initial Business Response /* *** ** *** */
June 24,
Revdex.com of Denver/Boulder
Cherokee St
Denver, CO XXXXX-XXXX
RE: Ambulance Transport
Revdex.com Case#: XXXXXXXX
Dear Revdex.com:
Thank you for taking the time to contact our office
with the consumer's concernsAmerican Medical Response values our customers, and strives to provide quality service
American Medical Response received initial contact from the consumer to inquire status on the account on March 24, The consumer confirmed payment in full had been mailed, however the payment had not yet posted to the accountOn June 9, 2015, the consumer made contact via email and provided a copy of the sent checkThe payment was researched and posted to the account, which created an owed amount to the consumer
American Medical Response mailed a refund for the full amount of overpayment to the consumer on June 15, The account has been cancelled from Credence Resource Management collection agency, and it has been confirmed that no negative credit reporting has occurredShould the consumer have any further questions or concerns, I may be contacted directly at (XXX) XXX-XXXX
Sincerely,
*** Mendoza
Patient Advocate
American Medical Response

I paid them time for one billThe first time on July 10,the second time after they sent me a threating letter saying they were going to take it from my checking accountAfter I sent the second on July 25,I looked in my checking and saw the first payment I madeI called them and they said they would refund one of the paymentsARM cashed the second one and have not refunded one of them

I have included my problem in the Desired Outcome