American Medical Response Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

October 3, Revdex.com *** ** *** *** *** ***
*** ** *** RE: Billing Inquiry
Revdex.com Case#: *** Dear Revdex.com: Thank you for taking the time to contact our office with the consumer’s concernsAmerican Medical Response values our customers, and strives to provide quality service American Medical Response issued the refund to the consumer on September 23, 2016. At this time, our office has contacted the consumer and informed the refund was forthcoming. Please accept our sincerest apologies for any inconvenience this may have caused Should the consumer have any further questions or concerns, I may be contacted directly at *** *** *** Sincerely, *** *** Patient Advocate American Medical Response

Emergency Ambulance transport provided, I live in California, AMR rep Ritz says Senate Bill ABdoes not apply to Ambulance service and that they are allowed to Balance Bill me even though I have an HMO Insurance plan I have sent them a letter and spoke with them twice yet I received a ten day collection notice They are also billing miles for a transport that was only miles, I contacted them also about that and they again billed me for the remaining unpaid balance of using the base amount of miles

My year old mother was sent to the emergency room for a *** noseShe is a resident at *** *** *** in ***It was incompetence by both *** staff and emergency technicians to take her to hospital in an ambulance for this minor issueNow she is being charged for $1,for un-needed services we did not request
She has *** *** and I, her son and POA, was not advised until after the factI live a block away, and staff was aware of her occasional nose bleed issues

My year old mother was sent to the emergency room for a *** noseShe is a resident at *** *** *** in ***It was incompetence by both *** staff and emergency technicians to take her to hospital in an ambulance for this minor issueNow she is being charged for $1,for un-needed services we did not request
She has *** *** and I, her son and POA, was not advised until after the factI live a block away, and staff was aware of her occasional nose bleed issues

Revdex.com: American medical response is correct in stating. Advanced Life Support, is required formonitoring, airway management support during physician ordered transfers Which was our case thanks
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Initial Business Response /* (1000, 6, 2015/08/26) */
Please see attachment

March 24, 2017 Revdex.com EFlorida Ave., Ste350Denver, Colorado 80210 RE: Ambulance Transport Revdex.com Case#:
*** Dear Revdex.com: Thank you for taking the time to contact our office with the consumer’s concerns. American Medical Response values our customers, and strives to provide quality service The concerns raised have been investigated by our Operations office. After a complete review of the incident, it has been determined that appropriate care and transportation was provided. American Medical Response was dispatched through the system and responded to an emergency call. Since *** *** *** was on redirect, appropriate EMS protocols were followed, and our ambulance crew transported the patient to the closest available facility Due to the miscommunication and in an effort to maintain customer service satisfaction, Operations has agreed to waive the balance due for the second transport. At this time, we have cancelled the account from collections and requested any negative credit reporting be removed. A claim will be filed with the consumer’s insurance carrier for the initial transport, and the account will remain on hold pending a response from the consumer’s insurance. Should the consumer have any further questions or concerns, I may be contacted directly at *** ***. Sincerely, *** *** Patient AdvocateAmerican Medical Response

We received a bill for the ambulance service that we did not use Services were rendered on June 1, and it was not usWe have not needed any handyman services ever The bill is getting ready to be turned over to collections it has our address but it's not us They said they sent us a letter saying that we were past due which we never got for services that we never usedWe now have a pre-collection notice This is a mail fraud

FIRST, why do you have them with a 100% rating when they have ONLY reviews and they are all BAD!!
Even if they are not a member with Revdex.com, and why would they be they know their business practices couldn't keep a license if ANY AGENCY IN OHIO, COLORADO, NEVADA would take the initiative to make them correct their problems
I was taken to the hospital here in las vegas, was charged an un-godly amount, they over charged meI payed the bill and after the insurance company payed them several MONTHS later they finally refunded me the overpayed amount I payed them AND TOLD THEM I WAS OVER PAYING WHEN THEY INSISTED I PAY OR THEY WERE TURNING IT OVER TO COLLECTION AGENCYYou allow these companies to threaten poor people and they do turn them in, these people get a poor credit rating AND IT'S NOT EVEN THEIR FAULT HALF THE TIME WITH THESE TYPES OF COMPANIES!!! Now I have called them, I sent in my payment certified letter and ask them and wrote them a 3rd time asking for a copy of the report

I never received a bill from AMR, and they sent the bill to collections in less than days from the date of serviceThey refuse to provide me with copies of the correspondence that they claim was sent to my houseSending an item to collections after less than days seems like an illegitimate business practice, particularly considering that the cannot provide any evidence that a bill was ever sent to me

Their service is absolutely terrible The medic was suppose to do an IV on my son for his transport to a different hospital, the reason for the transport, the medic never did They then sent my bill to collections eventhough I never received a bill, they were sending the bill to an old address, they obviously were too lazy to update their account info with my new address, their customer support is in a different country and they are absolutely worthless in helping you Would never ever recommend using their service

I was transported to the ER via ambulance on 8/17/I provided my insurance card to the paramedics at the time of serviceI then received a bill for $about one month laterI called to inquire about the bill and was told that my insurance was not contracted with the ambulance companyI asked that the rep verify the insurance they billed and it was the insurance company I had last yearI provided the correct information AGAIN and I again received another bill stating the same thing "not contracted." Called again and asked that they verify the insurance they billed and was told the insurance I had last yearAgain provided my insurance information and again received a billCalled my insurance company who informed me that they had not received any claims from Rural MetroMy insurance rep called Rural Metro for me and found out that they were billing the incorrect address though I had provided the complete billing information on two separate occasions to two separate repsRece

August 10, *** *** *** ** ***
*** ** *** *** *** ***
*** ** *** RE: Ambulance Transport
Revdex.com Case#: *** Dear Revdex.com: Thank you for taking the time to contact our office with the consumer’s concerns. American Medical Response (AMR) values our customers, and strives to provide quality service AMR contacted the consumer by phone and discussed his concerns. It has been determined that all charges invoiced to the consumer are both valid and correct. Ambulance provider fees typically include a base charge for the transport, a mileage fee and any applicable ancillary charges. We understand medical expenses are unexpected and can cause hardship, and will mail a Compassionate Care application to the consumer for assistance on the balance due. Once the application is received and processed, a letter will be mailed to the consumer with regards to the determination Should the consumer have any further questions or concerns, I may be contacted directly at *** *** *** Sincerely, *** ***
*** ***
*** *** ***

My daughter was transferred from one hospital to another on Jan6, AMR sent us a billWe asked them to send it to *** ***, our insurance companyWe were told *** would not cover the bill and it was against their policy to send it because they knew it would not be paid*** said that they needed to send it in*** sent me a sheet showing that transfer from an emergency room to a hospital more capable of providing the required care is coveredAMR still refused to billI have reached out to multiple people at AMR and through ***.n*** told them to bill themNow AMR is saying that they are billing but *** will not pay*** has no record of AMR submitting any billsI have not received any EOB"S, Explanation of Benefits, from ***I would receive one if their was a denialWe get told something different every time we call AMRI cn not go back on *** if I do not get a denialAMR sends a bill I call and they say they are billing ***

January 24, 2018 Revdex.com of DenverEFlorida Avenue Suite 350Denver, CO 80210 RE: Ambulance Transport
Revdex.com Case#: *** Dear Revdex.com: Thank you for taking the time to contact our office with the consumer’s concerns. American Medical Response (AMR) values our customers, and strives to provide quality service AMR reviewed the consumer’s account and determined billing is appropriate based on the rates in the area where services were rendered. Our rates are competitive for the consumer’s community and meet all applicable local, state and federal limitations. AMR may provide reduced cost health care services to patients who are uninsured or underinsured, and able to provide documentation of hardship. Based off the documentation received, the application was denied due to the consumer’s income exceeding the program’s guidelines. A determination letter was mailed to the consumer on 11/22/2017, which also extended available payment options. Unfortunately, a payment arrangement was not established, and the billing cycle continued, ultimately resulting in collection activity. Any further communication received did not provide sustainable documentation for reconsideration of the program. At this time, the consumer may submit their last three months of paystubs for review. A letter will be mailed to the consumer with regards to the determination Should the consumer have any further questions or concerns, I may be contacted directly at (*** ***. Sincerely, Danielle F*Patient AdvocateAmerican Medical Response

Initial Business Response /* (1000, 6, 2015/12/07) */
December 7,
Revdex.com of Denver/Boulder
Cherokee St
Denver, CO XXXXX-XXXX
RE: Billing Inquiry
Revdex.com Case#: XXXXXXXX
Dear Revdex.com:
Thank you for taking the time to contact our office
with the consumer's concernsAmerican Medical Response values our customers, and strives to provide quality service
American Medical Response received the consumer's payment in the amount of $The proper adjustments have been applied and the consumer is not responsible for any balance dueWe apologize for any inconvenience this may have caused
Should the consumer have any further questions or concerns, I may be contacted directly at (XXX) XXX- XXXX
Sincerely,
***
Patient Advocate
American Medical Response
Initial Consumer Rebuttal /* (2000, 8, 2015/12/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)

AMR SENT MY ACCOUNT TO COLLECTION WITHOUT BILLING MY INSURANCE, AFTER I REPEATEDLY PROVIDED THE INSURANCE INFORMATION

American Medical Response did not do the correct paper work for a trip to the ER where my husband was admitted to ICUThey are suing us now in small claimsHe was in critical condition, but they are saying he could have driven himself? I consider it elder abuse and harassmentThank you

July 19, 2016 Revdex.com of Denver/Boulder Cherokee StDenver, CO 80204-4039 RE: Billing Inquiry Revdex.com Case#: *** Dear Revdex.com: Thank you for taking the time to contact our office with the consumer’s concerns. American Medical Response values our customers, and strives to provide quality service. American Medical Response confirmed the balance was previously paid in full by the consumer and the account was sent in error to *** *** *** At this time, we have cancelled the account from the agency and no credit reporting occurred. The consumer will no longer be contacted. We would like to thank the consumer for bringing his concerns to our attention and apologize for any inconvenience this may have caused. The quality of service provided to our consumers is something we take very seriously, and we are taking steps to ensure this doesn’t happen again. Should the consumer have further questions, I may be contacted directly at *** ***. Sincerely, *** ***Patient AdvocateAmerican Medical Response