American Medical Response Inc

Initial Business Response /* (1000, 9, 2015/08/14) */
August 14,
Revdex.com of Denver/Boulder
Cherokee St
Denver, CO XXXXX-XXXX
RE: Ambulance Transport
Revdex.com Case#: XXXXXXXX
Dear Revdex.com:
Thank you for taking the time to contact our
office with the consumer's concernsAmerican Medical Response values our customers, and strives to provide quality service
Our office is still in process of reviewing the consumers concernsAn updated response *** be provided upon completion of the reviewShould the consumer have further questions or concerns, I may be contacted directly at (XXX) XXX-XXXX
Sincerely,
***
Patient Advocate
American Medical Response
Initial Consumer Rebuttal /* (3000, 11, 2015/08/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The company has been aware of the insurance payment for several months and the inappropriate debt collection for more than a monthIt has all of the notes regarding this issue on the patient's accountA check for the amount collected above the amount owed should be issued immediatelyThe company has no excuse for holding this money
Final Business Response /* (4000, 13, 2015/08/25) */
August 25,
Revdex.com of Denver/Boulder
Cherokee St
Denver, CO XXXXX-XXXX
RE: Ambulance Transport
Revdex.com Case#: XXXXXXXX
Dear Revdex.com:
Thank you for taking the time to contact our office with the consumer's concernsAmerican Medical Response values our customers, and strives to provide quality service
American Medical Response received an Explanation of Benefits from the consumer's insurance carrier indicating payment was issued for this tripThe insurance carrier's payment was located and posted, resulting in an overpayment being created on the account
At this time, American Medical Response has requested Bay Area Credit collections to initiate a refund to the consumerPlease accept our sincerest apologies for any inconvenience this may have caused
Should the consumer have further questions or concerns, I may be contacted directly at (XXX) XXX-XXXX
Sincerely,
***
Patient Advocate
American Medical Response
Final Consumer Response /* (2000, 15, 2015/08/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This was the resolution I requested in JulyAs I said at the time, holding over $indefinitely while they worked through their bureaucracy was unacceptableThe company should have resolved this within a week of me contacting them about the overpaymentI'm glad they are finally addressing this issue, but very disappointed that it took over a month and the Revdex.com

I have been in contact with AMR plus times since March of My week old daughter was in respiratory distress back in January of We had *** insurance at the timeShe was transported from a *** ER to another *** to be admitted to the pediatric floorI have had *** 3-way call AMR timesWith me on the phone, *** has provided AMR with all the information they need to properly billBoth times, the *** rep confirmed to AMR that my daughter had full coverage and the bill would be paidI have personally called AMR multiple times and provided them with all the applicable and correct information to bill ***I have spent hours on the phoneAt one point, I thought maybe *** was not paying the billI mean, how can any company fail to correctly bill an insurance company for almost two years??!! However, *** said that if the claim is being denied as AMR states it is, then AMR should be able to provide me with a claim denial numberAMR cannot provide

March 20, *** *** *** ** ***
*** ** *** *** *** ***
*** ** *** RE: Ambulance Transport Revdex.com Case#: *** Dear Revdex.com: Thank you for taking the time to contact our office with the consumer’s concerns. American Medical Response values our customers, and strives to provide quality service Based on the consumer’s rebuttal, an additional review was conducted. American Medical Response is mandated in this county to provide ALS units in this area. An ALS mandate requires Advanced Life Support ambulance units to respond to all emergency calls. Such transports will be billed at an ALS emergency level of service. Therefore, charges incurred for this transport are correctly being billed with the appropriate codes at an ALS level of service. Should the consumer have any further questions or concerns, I may be contacted directly at *** *** Sincerely, *** *** Patient Advocate *** *** ***

This business was contacted by the hospital that I was a pt in to transfer me to another hospital about miles away They billed my insurance and because it was considered out of network they only paid a portion I attempted to work with them and they refused to assist me the charges were astronomical and can't be met Most health care facilities and providers will assist and write off significant amount of a bill they however wouldn't
I am complaining about the billing department and the way I was treated and the matter handled I would not recommend this business to anyone

I was transported by ambulance on 10/16/for emergency heart surgery I never received a bill I am back in the hospital for lung surgery and got a call from a collections company this morning about an unpaid bill I never received the bill!!! When I called AMR I spoke with *** *** in the *** She told me that they had no address on file to send the bill to so they just sent it to collections I told her that was illegal as they had my correct address (the ambulance picked me up at my home, had my drivers license and insurance card so they had my home address) *** admitted it was AMR's fault and this should have never happened She said she would try to get it taken off my credit I told her she will as I am the innocent party and it all lies on AMR I have her the payment over the phone today to be current with the account I then called back to talk to the USA I spoke with *** #*** and she admitted four times it was AMR's fault Yet this is still

What an utter disgrace I was treated by AMR paramedics and driven less than a mile to the hospital on 11th Dec On New Years Eve I received a bill from them, so I filled out the required insurance information My wife was hospitalized that day (she has Stage IV cancer) so I didn't post the letter until 2nd Jan Pretty reasonable, I'd say On 1/11/I receive a final notice threatening legal action, collections etc (that I see from below seems to be pretty common) Note, this is the second time they have contacted me I call them and they immediately start trying to get personal information from me, before even knowing why I am calling I decline before they confirm that they have not received my insurance details yet Seems like a long timeI ask them if they think it is reasonable to be harassing people who they absolutely know have been medically treated less than a month ago and who they also know have only been informed of their bill less than two weeks ago? They didn't seem interested I am not even particularly bothered for me, but I am thinking of other families going through hell, elderly people, people with sick kids etc I don't even know why a company like this exists?

Had a medical emergency( a broken hip) with an ambulance ride to the hospital by American Medical Response, 06/03/
Before calling 911, was told by my insurance Cothat the service was fully paid for by them with the co-pay waved when I was admitted, with no further expense that I was responsible for
Approximately two years after being paid by my insurance co., AMR comes out of the blue with a bill claiming that I owe them a $
I responded right away with a phone call to them and to my insurance co., they acknowledged at the time to my insurance cowith an excuse that they did not know I was not responsible for the co-pay(a lie), my insurance cogot back to me , said all was taken care of
Not so, AMR continued to bill me with the same bills, accusing me of not respondingThis continued,my insurance said to ignore them and is tired of the continued harassment,
No matter what was said and done by me and my insurance co , AMR continues to harass me with threatenin

FIRST, why do you have them with a 100% rating when they have ONLY reviews and they are all BAD!!
Even if they are not a member with Revdex.com, and why would they be they know their business practices couldn't keep a license if ANY AGENCY IN OHIO, COLORADO, NEVADA would take the initiative to make them correct their problems
I was taken to the hospital here in las vegas, was charged an un-godly amount, they over charged meI payed the bill and after the insurance company payed them several MONTHS later they finally refunded me the overpayed amount I payed them AND TOLD THEM I WAS OVER PAYING WHEN THEY INSISTED I PAY OR THEY WERE TURNING IT OVER TO COLLECTION AGENCYYou allow these companies to threaten poor people and they do turn them in, these people get a poor credit rating AND IT'S NOT EVEN THEIR FAULT HALF THE TIME WITH THESE TYPES OF COMPANIES!!! Now I have called them, I sent in my payment certified letter and ask them and wrote them a 3rd time asking for a copy of the report

I broke my right femur weeks after a hip replacementThe fracture went all the way through to the prosthesisI could not bare weight on it and an ambulance was called My insurance is through ***The ambulance co continued to bill me saying *** does not pay for ambulance serviceThis is not true but this company employs people who only read from a script and you cannot explained anything to them*** will pay if it is dreamed necessary I sent in an appeal to get it paid forI turned in a statement from my surgeon and the cat scan report confirming the fractureI received a letter with copies to the ambulance co saying they would make their decision when they received the call report from the ambulanceThey wanted it within weeks and this was in NovemberThe appeal was denied because they did not receive the call reportThe company again started calling me for paymentI complained they had not done their part in sending in the reportThey then told me

I was scheduled for surgery on june 22, and called AMR for transportation to and from the hospital - both to be on june I prepaid in advance via credit card
I received a bill from Nevada Medicar billing me for one of the tripsI called and informed them that there were two trips on the same day, and both were prepaidThey said that there was a payment record for the one trip but not for the second tripI received another like bill and again called with the same story
I then got a bill for trips for 6-22-I sent to them a copy of my credit card statement showing my billing of transports on 6-22-I received another notice billing me for trips on that date and again sent a copy of my credit card statement showing the billing
Today I received a pre collection notice for the one billing for 6-22-

Taken by ambulance to the ER on 5/5/(insurance card provided to EMT upon arrival)Received bill on 6/6/stating that no insurance had been billedCalled customer service and provided insurance info againRep stated 30-for decision6/18/letter states again that my insurance cannot be billedCalled and provided insurance info again to rep "Rain." She stated 30-days for a decisionCalled on 8/2/to get update on insurance submissionAsked rep what insurance they were billing and I was told *** *** (haven't had that insurance in years)Gave insurance info againOn 9/6/18, I spoke with rep "August" who informed me that "info was put in but never uploaded for processingI will do that now."

In early February I called American Medical Response (AMR) to request trasport to a doctor appointment on February 20, from the nursing facility I was staying inI called AMR at phone number *** and spoke with a woman named ***She quoted me a cost of $76.00, stated that I would need to give the driver a check, and told me the trip number was ***On the day of the trip I had to tell the driver I needed to give him my check, because he didn't knowHe put my check (#*** drawn on *** *** ***) on the console of the van after I gave it to himThey still haven't cashed that checkNow, all these months later, I got a letter dated 6/19/from American Medical Response-WFL, ** *** *** *** *** *** *** ** ***, phone number *** quoting trip number ***They are stating that I owe an additional $38.00, previosly got an invoice stating my account is past due & payable now, and they will be turning me in for collectio

I was a passenger in an automobile accident on 3/26/ Although I was not the driver, the driver and I are co-insured via The *** Insurance groupThe *** paid American medical Response $2, for reasonable serviceAmerican Medical response is now billing me an additional $1,as the remainder on the billI do not have this type of moneyI think their claim is unreasonableI did not receive an IV drip for $I did not require an aspirin for $14.25, as I already take a daily aspirin, and I informed the EMT of this factAlso, I was previously transported by AMR to the tune of $4,AMR settled my Medical provider and I only had a $co-payI do not wish to keep getting threatening letter from AMR,

My daughter was transported by AMR to a hospital, and the bill was more than I could affordI was offered to fill out a Compassionate Care Program (CCP) application by AMRI sent in the requested documents on September 15, through the US Postal ServiceI have not heard back about the status of my CCP, and receive a bill, and late notice I have called AMR at their contact (1-800-913-9106) since October, bi-weekly to weekly on the status of my CCP, but I keep getting the same answer on the phoneSomeone from AMR will call me back, or email me the status of my CCPHowever, I keep receiving invoices and just last week I received a letter that my account will go to collections because I've not contacted AMRIt is now January 2018, and I still call in, sent an email to them about my CCP, but no one is returning my calls or emailsI'm not sure what to do, and I am worried my account will go to collections soon Over the phone the agents and managers tell me my account wi

AMR sent me a "late" notice earlier this month, despite never having sent a first noticeMy daughter was taken to the hospital by ambulance at the end of November, the bill lists me as the patientMy insurance was NEVER sent a bill although they will cover the bill entirelyI have left multiple messages with an "answering service" at AMR (at the number listed on the bill) over the past few weeks, with NO return callI called the local ambulance center who passed me to the same answering serviceI called the corporate office and was again passed to the same answering serviceI also emailed them through their website with no replyI just received a "pre collection" notice in the mail todayTo be clear- The ambulance trip is COVERED BY MY INSURANCEAMR has still not sent them the bill, called me back, or even gotten the patient name correct which is alarming- I did not even ride in the ambulance with her I will seek legal action if this is sent to collectionsI have made and d

I used the ambulance services of *** Ambulance of Evansville on 7/31/ They have repeatedly sent me copies of their bill stating that they needed insurance information for me On at least two occasions, I returned their form with my Medi-Share information I never received an updated bill until I received the “Precollection Notice” dated 2/3/ Upon receipt, on 2/8/16, I telephoned *** Ambulance of Evansville and spoke to Michelle During that conversation I learned that Medi-Share had declined it due to the rates charged, so I asked for time to work it out with them Michelle told me I had days before it would go to the collection agency; however, today (2-23-15) I received a call from *** *** *** *** advising me that my account was now in collections there I immediately telephoned *** Ambulance and spoke to Dence first, only to be disconnected, then to Vanessa on my return phone call Vanessa advised me then that they do not “hold” accounts as I was

I was set up on $per month payments for an Ambulance bill from March I paid off my balance early on 3/17/17, they debited my account 4/17/$and then mailed me a refund check to make the balance Well they took $more dollars from me on 5/15/ I called that day to request a refundthey refused to expedite it so I asked for a supervisor which I left a message for and no one has returned my call or given me my $back and that was a week ago Calling is a joke, you sit on hold for plus minutes being thanked for patience I clearly am out of

Dear Revdex.com: Thank you for taking the time to contact our office with the consumer’s concerns. American Medical Response values our customers, and strives to provide quality service Many of our patients come in contact with Emergency Medical Services because of
friends, family, bystanders, or law enforcement officials. After reviewing all of the necessary documentation associated with the transport, it has been determined that our crew followed all local EMS procedures and protocols We confirm that the charges incurred for the services are valid, and there is not currently a refund due on this account At this time, the account has been cancelled from collections and no negative credit reporting has occurred. The proper Medicare adjustment has been applied and an updated invoice will be mailed to the consumer in the amount of $250.00. Should the consumer have further questions or would like to discuss payment options, I may be contacted directly at ###-###-#### Sincerely, *** *** *** ***
*** *** ***

Billed for amount that my insurance Explanation of Benefits shows should not be billed to meI have contacted the company directly to clear the charges and get sent to a phone call center in *** asking for my social security numberI have contacted my insurance company and they have explained to me not to pay the amount and this illegal to billI have tried to do a conference call between my insurance and AMR but they don't answer their phonesPlease reference Trip # *** with amount due of $

Complaint: ***
I am rejecting this response because:I do not think that they treated me fairly by denying my wish to come home (which I had to do anyway after they dropped me off at the hospital) and make me pay for it! Very unfair!
Sincerely,
*** ***