American Family Insurance

Revdex.com:
I have sent all appropriate requested information th American family and attorney. In fact because I never heard back from American family after leaving yet another message asking for the cost of copies I went to pat kelly agency and had them make the copies a nd fax them to mr.Lawson.  I also left another message requesting they make arrangements for my disability to meet for the statement under oath(#5) to accommodate for my disability. Still have not heard anything from American family or Mr. Lawson.  I contacted the insurance commissioner about their failure to contact me to accommodate my disability.  The commissioner agrees they have failed in this area and suggest I file a complaint. The paperwork for that is being mailed to me. Still no response of an other type from American family to resolve this matter. Sincerely sherry [redacted] 
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Sherry [redacted]

WI Revdex.com
10019 West Greenfield Avenue
Milwaukee, WI 53214

RE: Complaint File Name: [redacted] [redacted]
The attached complaint/inquiry was received today. The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely...

upon us. Maintaining the confidentiality of this information is important to our company. Therefore, we are unable to send our response directly to you.
It is a company goal to provide the best possible service to consumers. Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter.
Sincerely,

September 11, 2015  Revdex.com of Wisconsin 10019 West Greenfield AvenueMilwaukee, WI 53214RE:   ComplaintFile Name:    [redacted] The attached additional complaint was received today.  As stated in our September 8, 2015correspondence, due to Privacy issues we are unable to send our responsedirectly to you. I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from September8, 2015. Sincerely,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I did receive a phone call from American Family Insurance last week and they took a recorded statement from me. I am only rejecting this response right now to keep the Revdex.com ticket open since I must respond in ten days. Now I am just waiting for the underwriting department to review and get back with me. I will wait to see their response and keep this ticket open in the meantime. Thanks.
Regards,
[redacted]

July 20, 2016   Revdex.com of Wisconsin[redacted]
[redacted]  [redacted]       RE:   Complaint File Name:    Brenda  [redacted]  The attached complaint/inquiry was received today.  The...

privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you. It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter.  Sincerely,   [redacted] [redacted]American Family Mutual Insurance Company[redacted]
[redacted]

Revdex.com of Wisconsin
     
     
RE:   Complaint File Name:    [redacted]   [redacted]
 
 
The attached complaint/inquiry was received today.  The privacy laws require us to protect the confidentiality of...

non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.
 
It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter.
 
 
Sincerely,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11829095, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Raymond [redacted] This company is cancelling our auto policy via a billing invoice we receive because we won't sign up for their autopay to pay our monthly premiums. They are taking away the quoted and promise discounts because of not giving them our personal banking information, although we pay our premiums thru our banks online banking system which is more trustworthy than this company. We will look for other auto insurance companies to cover our vehicles that do not scam and mislead the consumers. No one can force a person in the way they pay their debts by holding this type of system of payment over their heads, and besides that this information should have been told while giving the quote to the consumer in the beginning of doing business and purchase.

September 25, 2015 Revdex.com of Wisconsin     RE:   ComplaintFile Name:    [redacted] The attached complaint/inquiry was received today.  The privacy laws require us to protect theconfidentiality of non-public information relating...

to our consumers and otherswho rely upon us.  Maintaining theconfidentiality of this information is important to our company.  Therefore, we are unable to send our responsedirectly to you. It is a company goal to provide the best possible serviceto consumers.  Even though we are unableto reply directly to you, I have asked the appropriate department to researchthe concerns and respond directly to the complainant within ten business daysfrom the date of this letter. Sincerely,

June 5, 2015
 
 
 
Revdex.com of Wisconsin
10019 West Wisconsin Avenue
Milwaukee WI 52314
     
 
 
RE:   Complaint File Name:    [redacted], your file [redacted]
 
 
The above inquiry was received today.  The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.
 
As indicated in our previous correspondence, a response will be sent by June 12th which is ten business days from the date of that correspondence.
 
Sincerely,

Thank you for forwarding the additional comments from the complainant. As previously advised, our response will be sent to the Georgia Department of Insurance.
Respectfully,

American Family Insurance still refusespay on the claim. They are very goodat taking in fees, but not very goodat paying claims.  Two inch hail hit my house, but yet they claim there is nodamage to the roof, doors, gutters,down spouts, windows, and vents.  Yet a neighbor got their roof approved by their insurance company?

I am rejecting this response because: I don't accept their answer on this matter because I have proof that the defect was there before they inspected. I paid for the inspection in order to make an informed decision on the purchase of the home. And because they miss the defect it was not negotiated in the price. I sent an email to the address that I was provided with Timestamp photo. They on the other hand They on the other hand have only made accusations of Fraud and extortion. Please rest assured that I will not just lay down and let these people ( Because they own a big company) take advantage of me. Once again I appreciate all the help that you can give in moving this matter forward.

April 4, 2017       Revdex.com of Wisconsin [redacted] [redacted]           RE:   Complaint File Name:    Tammy [redacted]     The attached complaint/inquiry was received today.  The privacy laws...

require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.   It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant by April 18, 2017.   Sincerely,       Sue [redacted] American Family Mutual Insurance Company, S.I. [redacted]

July 2, 2015
Revdex.com of Wisconsin

RE: Complaint File Name: [redacted]
The attached complaint/inquiry was received today. The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us. Maintaining the confidentiality of this information is important to our company. Therefore, we are unable to send our response directly to you.
It is a company goal to provide the best possible service to consumers. We have received a Washington Insurance Department complaint for Mr. [redacted] and will be responding to that complaint. We will not be responding to Mr. [redacted] for his continued postings to the Revdex.com site.
Sincerely,

December 29, 2014
 
 
 
Revdex.com of Wisconsin
10019 West Greenfield Avenue
Milwaukee, WI 53214
     
 
 
RE:   Complaint File Name:    [redacted]   [redacted]
 
 
The attached complaint/inquiry was...

received today.  The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.
 
Please note that the company did respond to the complainant’s previous concerns, but our response was sent to her attorney.  Since the complainant is attorney represented our correspondence must be sent to the attorney.
 
 
Sincerely,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

May 6, 2016 WI Revdex.com                   RE:   Complaint File Name:   The attached complaint/inquiry was received today.  The privacy laws require us to protect the confidentiality of non-public...

information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you. It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to Ms. [redacted] no later than Monday, May 16, 2106. Sincerely, [redacted] Consumer Affairs Advocate American Family Insurance Company (800) 692-6326 X30799 [email protected]

November 24, 2014
 
 
 
Revdex.com of Wisconsin
10019 West Greenfield Avenue
Milwaukee, WI 53214
     
 
 
RE:   Complaint File Name:   [redacted]
 
 
The attached complaint/inquiry was received...

today.  The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.
 
It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter.
 
 
Sincerely,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
What?  You consider the matter closed because you called me and wrote me without offering any form of solution, all you did was just restate the original reason that I was upset.  In what world do you live in where that is a resolved complaint?  This matter is not resolved and will not be until AmFam offers a reasonable solution so that we can ensure this problem does not happen again.  
Regards,
[redacted]