American Family Insurance

November 24, Revdex.com of Wisconsin West Greenfield Avenue Milwaukee, WI RE: Complaint File Name: [redacted] The attached complaint/inquiry was received today The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us Maintaining the confidentiality of this information is important to our company Therefore, we are unable to send our response directly to you It is a company goal to provide the best possible service to consumers Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter Sincerely,

Revdex.com of Wisconsin West Greenfield Avenue Milwaukee WI RE: Complaint File Name: *** [redacted] , your file [redacted] The above complaint/inquiry was received today Please note that the appropriate business area responded directly to the complainant and addressed his concerns Sincerely,

October 3, Revdex.com of Wisconsin West Greenfield Avenue Milwaukee, WI RE: Complaint File Name: [redacted] [redacted] The attached additional complaint correspondence was received today As previously stated, the privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us Therefore, we are unable to send our response directly to you I have asked the appropriate department to again research the concerns and respond directly to the complainant within ten business days from the date of this letter Sincerely,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

You reported a theft claim to our company on July 3rd, and stated that your tires and wheels had been stolen and your car was left on the ground Our representative spoke with you on July 5th, and obtained your statement describing the damages to your vehicleAt that time, we explained that before payment can be made, your policy requires that you choose and inform us of the shop you will use to repair your carAn inspection was scheduled and completed for your vehicle for the tires, wheels and other related damagesUnrelated damages were also noted on the estimate and explained to youYou were provided a copy of the estimate and asked for the name of your body shop of choice for repairsDuring the claim you informed us of different shops that intended to use to repair your carThis caused some delay as we had to follow up with each shop to obtain the required documents necessary to allow us to issue paymentsBecause you changed your mind about shop, we even incurred ‘stop payment’ fees to allow us to reissue payments after you changed your mindAs soon as we were informed that additional damages were discovered, we inspected and agreed to pay those related damagesAt present, we believe that we have paid for all loss related damagesHowever, if you believe that there are any additional damages that we should consider, please contact usAspire General Claims Department

January 16, Revdex.com of Wisconsin West Greenfield Avenue Milwaukee, WI RE: Complaint File Name: Terran Allen The attached complaint/inquiry was received today The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us Maintaining the confidentiality of this information is important to our company Therefore, we are unable to send our response directly to you It is a company goal to provide the best possible service to consumers Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter Sincerely,

Complaint: [redacted] I am rejecting this response because: Well then all the extra money I had to spend because of your mistake it's just to bad is what your saying it's to bad your company will not make things right so I'm giving you an F and I will be sure to tell everyone I know just what you did and I will make sure that every news outlets know this also so they can tell people what you do to your policy holders but it don't surprise me at all that you're company takes advantage of people on a budget and on a fixed income? Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10355974, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] They sent a letter stating that if I had a credit then they would send itThey did not send an itemized letter showing where the money went or how it was being appliedI guess, I am just supposed to take their word for itThis letter is unsatisfactory for meI would like something explaining where the money went and why I do not get a credit?

September 30, Revdex.com of Wisconsin RE: Complaint File Name: *** [redacted] The attached complaint/inquiry was received today The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us Maintaining the confidentiality of this information is important to our company Therefore, we are unable to send our response directly to you It is a company goal to provide the best possible service to consumers Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter Sincerely, [redacted]

The claims process is handled completely outside of the agency We do not determine whether a claim is going to be covered, how much it will be covered for and how the claim will be listed I can tell you that our claims department has to follow Colorado legislative rules, so if American Family listed the claim as a collision claim, other companies would have too If you would like to dispute the way the claim was listed, I would recommend calling our claims department at 1-800-692-

January 21, WI Revdex.com RE: Complaint File Name: [redacted] [redacted] The attached complaint/inquiry was received today The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us Maintaining the confidentiality of this information is important to our company Therefore, we are unable to send our response directly to you It is a company goal to provide the best possible service to consumers Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter Sincerely,

RE: Complaint File Name: [redacted] The attached complaint/inquiry was received todayThe privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon usMaintaining the confidentiality of this information is important to our companyTherefore, we are unable to send our response directly to you It is a company goal to provide the best possible service to consumersEven though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter Sincerely, [redacted] Consumer Affairs Advocate American Family Mutual Insurance Company ###-###-#### X [email protected]

November 7, Revdex.com [redacted] ** [redacted] RE: Complaint File Name: [redacted] [redacted] The attached complaint/inquiry was received today I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter Sincerely, Theresa [redacted] M [redacted] Consumer Affairs Advocate American Family Insurance Company [redacted]

March 17, Revdex.com of Wisconsin West Greenfield Avenue Milwaukee, WI RE: Complaint File Name: [redacted] The attached complaint/inquiry was received todayThe privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon usMaintaining the confidentiality of this information is important to our companyTherefore, we are unable to send our response directly to you It is a company goal to provide the best possible service to consumersEven though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter Sincerely,

We have received your complaint regarding your claimAt this time we have discussed this claim with our insured and we are concluding our liability investigationThe handling adjuster will be contacting you soon to discuss the claimPlease be advised, we do not have an employee named ***

Customer brought his Dodge Ram 4xin for us to check a leak on December 17th, The mileage was The customer had recently purchased this vehicleWe found that the front seal of the transmission and transfer case were leaking Customer gave us the authorization to reseal his transmission and transfer caseThe vehicle has been modified in all areas of the vehicle including "lifting the truck" Once we had the approval to reseal the transmission and transfer case, we drained the fluid in both There was no fluid in the transfer case!! It was leaking that bad!! We called the customer back to let him know our findings Because it had no fluid in it, there was damage to the transfer case Customer was informed and authorized further repairs On a side note, in order to start the truck, the headlights had to be turned on It has to do with the alarm system We completed our work and road tested the vehicle While driving, it stalled on us We were able to get it started again Customer picked up his truck He did bring it back on December 31st for a leak We found that the extension housing and rear output seal on the transfer case was leaking The manual linkage seal on the transmission was leaking These leaks were all resealed Customer picked up his vehicle The second week of January customer had his girlfriend drop off truck because it was leaking I told him that we wouldn't be able to check it for a few days due to our scheduleWhen we were able to get to his vehicle days later, we could not get it started We tried charging his both of his batteries They would not hold a charge One battery had an install date of 11/2012, the other install date of 12/ We called to inform him that his batteries needed to be replaced We do mark our parts up Customer said he could get his batteries from a friend that works at [redacted] His friend sold him the batteries at his cost! I wonder if the store manager knows that their employees are selling parts to their friends at cost? His girlfriend brought the batteries and took the old ones as coresWe installed his batteries We got the vehicle started and begun to bring it around to the bay and it stalled once again We pushed it into the bay We continued trying to start the truck Something odd happened when we had the key in the on position but we were not cranking it, the vehicle started and then died! It was very odd! It never started again We informed the customer, he said that he had trouble starting it and had a "way" of starting it in the past, very unconventional We tried it but it didn't work He girlfriend dropped by unannounced, which was fine, and tried to start it the truck She also was unable to start the truck We then checked the fuel pressure and found the pump was not working correctly The customer was informed He informed us that the pump needed to put out gallons of gas per hour Again, this truck has been modified in many different areas! The customer asked if he could provide a pump We agreedIn the meantime, we fixed the rear output seal on the transfer case We determined that the angle in which the driveline and mount are installed with the modification, it is putting stress on the seal and the back of the transfer case causing it to leak This is probably why the transfer case was out of fluid in the first place Customer was informed of our findings Customer brought in the fuel pump It was different from what was on the truck including an elaborate set up We informed him we would have to look into how it needed to be installed and charge accordingly Customer did not like that and decided he would have Trucks Unique install it We took our fuel pressure tester off but did not reattached hose We weren't going to work for free Customer thought we should When someone came to pick it up, we were told it was going to his friends shop, not Trucks Unique In conclusion, we spent many, many hours on this vehicle and did not charge him for nearly all the time spent This vehicle has several modifications on it The customer had just purchased this truck in November and it appears that he bought someone else's problem Maybe the customer is having buyer's remorse He did mention to us on numerous occasions that he was just going to sell it We allowed customer to bring some of his own parts We will not make that mistake again

WHAT HAPPENED TO JD P [redacted] - AMERICAN FAMILY INSURANCE “Your trusted American Family Insurance Agent” Washington, BLVD., Ogden, UT - Why was I not notified by mail, email or a phone call - Are they not concerned they will lose my business as a customer? This is unethical and sneakyMy Premium went up dramatically-with no explanation It has made a mess out of my policy and I am refusing to pay the new marked up premium of $per month I am aware the brokerage makes a “back end fee” by raising it This is gross negligence - as my vehicle has a lien holder with strict requirements of coverage -now it has caused a liability as the vehicle now becomes under insured- Automatic Bill pay was sent out faithfully each month on time from my Credit Union account- only to discover a problem in FebruaryI was told it increased in JanuaryI cannot afford that Premium What happened!! I have great credit and no problems - There was nothing sent in the mail or email- I found out

Complaint: [redacted] I am rejecting this response because:The statement of the office manager covers her/// it is not accurate Sincerely, [redacted] R [redacted]

WI Revdex.com RE: Complaint File Name: [redacted] The attached complaint/inquiry was received today The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us Maintaining the confidentiality of this information is important to our company Therefore, we are unable to send our response directly to you It is a company goal to provide the best possible service to consumers Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter Sincerely,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below We would only accept response publicly available via Revdex.com.org please instruct AMFAM to comply with rules of this matter [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]