American Family Insurance

RE: Complaint File Name: *** ***
The above complainant’s additional comments were received today. The complainant’s concerns have been addressed via phone and a written response has been provided to the complainant, as well as, the Colorado Division of Insurance as today’s date
Sincerely,

*** *** is a client who was transferred to my agency from an exiting agent earlier in 2015. His policies are with a company we use through our Brokerage and Alliances Division called *** ***. We had no record in our agency that *** was a client until he contacted us.
We have only had a couple of interaction with him. Each and every time that he has called or stopped by, we have taken care of him or his call has been returned. He has primarily worked with my Office Manager, Diareni Gomez. The following is her statement, regarding our agency’s interactions with *** ***“*** initially came in the office because he received a notice of cancellation from *** *** advised that he changed bank accounts and that he completely forgot to update his new bank account with his insurance companyThen I called *** *** to inquire on how to update thisThey sent me the form and I filled it out with *** here in the agency, he signed it and I faxed it to the company*** also made a replacement payment for the amount that was still due at the timeI processed that via *** ***’s online website*** was now set up for automatic payments with his new account and everything was fineA few weeks later *** came in the office, but this time *** said he received another noticeI called *** *** to get clarification with the letter he receivedIt looks like this letter was his renewal notice and had the amount to pay in full or amount for monthly installments*** decided to make a payment in full, him and his wife were at my desk and I processed a payment with the checking account information that he provided while they were sitting at my desk and gave him his receipt“

May 1,
Revdex.com of Wisconsin
West Greenfield Avenue
Milwaukee, WI
RE: Complaint File Name: *** ***
The attached additional complaint information was received todayAs indicated in our previous communications, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days
Sincerely,
*** * *** Consumer Affairs Advocate
American Family Insurance Company
###-###-#### X
[email protected]

October 16,
Revdex.com Of Wisconsin
West Greenfield Avenue
Milwaukee WI
RE: Complaint File Name: *** * ***, your file ***
The above complaint/inquiry was received today. The privacy laws require us to
protect the confidentiality of non-public information relating to our consumers and others who rely upon us. Maintaining the confidentiality of this information is important to our company. Therefore, we are unable to send our response directly to you
It is a company goal to provide the best possible service to consumers. Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter
Sincerely,
*** * ***
*** *** ***
*** *** *** *** ***
*** *** ***
***

April 14,
Revdex.com of Wisconsin
*** *** *** *** *** ** ***
RE: Complaint File Name: *** ***
The attached complaint/inquiry was received todayThe privacy laws require us to protect the confidentiality of non-public information relating to our
consumers and others who rely upon usMaintaining the confidentiality of this information is important to our companyTherefore, we are unable to send our response directly to you
It is a company goal to provide the best possible service to consumersEven though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter
Sincerely,
*** * ***
Consumer Affairs Advocate
American Family Mutual Insurance Company
###-###-#### *** ***

I apologize, I missed the original email that was sent. I have responded to the consumer and noted that a followup from American Family representative would be in touch. I advised her that we, as an agency has been very involved in the process but ultimately, we can not settle a claim
discrepancy. Regards, Bonnie ***

September 9,
Revdex.com of Wisconsin
West Greenfield Avenue
Milwaukee, WI
RE: Complaint File Name: *** ***
The attached complaint/inquiry was received today. The privacy laws require us to protect
the confidentiality of non-public information relating to our consumers and others who rely upon us. Maintaining the confidentiality of this information is important to our company. Therefore, we are unable to send our response directly to you
It is a company goal to provide the best possible service to consumers. Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter
Sincerely,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is not an answer to my complaint I will update Revdex.com when/ if they do provide a response but based on my previous interactions with this companies "dispute resolution specialists" I do not have very high hopes
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

November 3,
Revdex.com of Wisconsin
West Greenfield Avenue
Milwaukee, WI
RE: Complaint File Name: *** * ***
The attached complaint/inquiry was received today.
The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us. Maintaining the confidentiality of this information is important to our company. Therefore, we are unable to send our response directly to you
It is a company goal to provide the best possible service to consumers. Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter
Sincerely,

Complaint: ***I am rejecting this response because: Please reopen complaint to AMerican Family Insurance RE ID# *** I was notified by American Family Insurance that in two weeks from 10/4/they will send me a check for $No check at this time 11/3/16.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Hi ***. We do apologize for the frustration and appreciate you bringing this to our attention so we could look into this! Here's what we were up againstAmerican Family Insurance does require that a household member be accounted for on an auto insurance policyIf proof of other
insurance is provided (which we did not have initially), the household member can be listed as non-operatorOtherwise, an exclusion could possibly be offered in the event the household member has a driving record which warrants it, which your brother did notThis leaves the last scenario and that is to list the household member as a potential driverIf we could have left your brother off the policy we would have, I promise! However, he did have to be accounted for because you did live together at the timeI hope this explanation helps and we do truly appreciate you as an American Family customerPlease call me personally at ###-###-#### with any further questionsThank you! *** ***, Agency Owner

October 30,
Revdex.com of Wisconsin
West Greenfield Avenue
Milwaukee, WI
RE: Complaint File Name: *** * ***
The attached complaint was received today. The privacy
laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us. Maintaining the confidentiality of this information is important to our company. Therefore, we are unable to send our response directly to you
It is a company goal to provide the best possible service to consumers. Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter
Sincerely,

November 24,
Revdex.com of Wisconsin
West Greenfield Avenue
Milwaukee, WI
RE: Complaint File Name: *** *** ***
The attached complaint/inquiry was received today.
The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us. Maintaining the confidentiality of this information is important to our company. Therefore, we are unable to send our response directly to you
It is a company goal to provide the best possible service to consumers. Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter
Sincerely,

January 8,
WI Revdex.com
RE: Complaint File Name: *** * ***
The attached complaint/inquiry was received today. The privacy laws require us to protect the confidentiality of non-public information
relating to our consumers and others who rely upon us. Maintaining the confidentiality of this information is important to our company. Therefore, we are unable to send our response directly to you
It is a company goal to provide the best possible service to consumers. Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter
Sincerely,

February 10,
RE: Complaint File Name: *** * ***
The attached complaint was received today. The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely
upon us. Maintaining the confidentiality of this information is important to our company. Therefore, we are unable to send our response directly to you
It is a company goal to provide the best possible service to consumers. Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter
Sincerely,

I am rejecting this response because: This so called home inspection company is doing nothing more than using a contract that’s flooded with a lot of words and restrictions that most people read pastBecause we as consumers put our trust in a company that supposed to be looking after our best interestIf they want to start quoting text from their contracts then quote this one directly from their web page: Satisfaction Guarantee if at any time during the inspection you are not completely satisfied, let us know and we will either make it right or we will refund the inspection fee It’s quite obvious that these people are going to continue to evade the fact that they missed a defect that they were paid to uncoverThey continue to deny it was there before the inspection, when confronted with irrefutable proof (a time stamped picture and a statement signed by the previous owners stating the crack has been there for years) they throw out accusations of fraud and conspiracyIf they’re such a stickler for contract then at the very least return my inspection fee and I’ll have to live with the fact that their incompetence cost me a couple thousand dollarsAlso please record and make a note about how this business has treated us clients

Complaint: ***
I am rejecting this response because:
Well then all the extra money I had to spend because of your mistake it's just to bad is what your saying it's to bad your company will not make things right so I'm giving you an F and I will be sure to tell everyone I know just what you did and I will make sure that every news outlets know this also so they can tell people what you do to your policy holders but it don't surprise me at all that you're company takes advantage of people on a budget and on a fixed income
Sincerely,
*** ***

March 16,
Revdex.com of Wisconsin
West Greenfield Avenue
Milwaukee WI
RE: Complaint File Name: *** *** your file
The attached complaint was received todayThe privacy laws require us to protect the confidentiality of non-public information relating
to our consumers and others who rely upon usMaintaining the confidentiality of this information is important to our companyTherefore, we are unable to send our response directly to you
It is a company goal to provide the best possible service to consumersEven though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter
Sincerely,