American Family Insurance

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Patricia [redacted]

October 20, 2016   Revdex.com of Wisconsin10019 West Greenfield AvenueMilwaukee, WI  53214       RE:   Complaint File Name:    Sherry K [redacted]  We are in receipt of the additional Revdex.com complaint.  It has been shared with the appropriate department to research these concerns as well as those of the initial Revdex.com complaint.  The response will be sent to the complainant directly by November 1, 2016 as previously stated.  Sincerely,   Theresa A [redacted]Consumer Affairs AdvocateAmerican Family Mutual Insurance Company(800) 692-6326 [email protected]

American family insurance has sent me a letter stating that they would give me a settlement of 1500 dollars and pay my chiropractor to date. THAT IS NOT ACCEPTABLE.   WHY? BECAUSE I AM STILL IN PAIN AND I AM SEEKING A SECOND OPINION BY GOING TO A MD. SPECIALIST IN MADISON NEXT WEEK.ALSO BECAUSE THAT IS PEANUTS AND IT IS AN INSULT AND IT IS THE  LOWEST AMOUNT THAT THEY CAN MUSTER.BECAUSE THEY WERE SO NASTY AND STOPPED PAYMENT SEVERAL TIMES WITHOUT REGARD TO THEIR FIDUCIARY RESPONSIBILITY TO ME.AND MOST OF ALL BECAUSE THEY LIED WHEN THEY SAID THAT THE CAR HAD ONLY A FEW SCRATCHES ON IT AND SO IT WAS NOT MUCH OF AN INJURY.  ALL DOCTORS AND CHIROPRACTORS AND ATTORNEYS KNOW THAT WHEN THE CAR HAS LITTLE DAMAGE THAT THE BRONT OF THE FORCE OF THE IMPACT IS FELT BY THE PERSON IN THE CAR AND THIS CAUSES GREATER DAMAGE TO THE PERSON, NOT LESS.I AM TIRED OF THEM TRYING TO TWIST THE TRUTH TO AVOID THEIR RESPONSIBLITY TO ME AS A PAYING CUSTOMER AND TO THE DRIVER, ALSO A PAYING CUSTOMER.   I WILL ONLY SETTLE WITH CONTINUED PAYMENT OF MY MEDICAL NEEDS AND AN AMOUNT THAT IS NOT A SLAP IN THE FACE.   [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have it turned over for review and I'm sorry they have nor respondEd due to the holidays. I will have them send the letter backon Mondayso, Please don't close this case because it has been resolved. There were statements that were untrue and the facts are being gather for return. [redacted]

May 4, 2017       Revdex.com of Wisconsin [redacted]           RE:   Complaint File Name:    Nancy  [redacted]     A response was sent to the Georgia Department of Insurance on May 2, 2017. Ms. [redacted] should contact the Georgia Department of Insurance for information regarding the response.   Sincerely,       Crystal [redacted] Consumer Affairs Advocate American Family Insurance Company [redacted]

April 21, 2016     Revdex.com of Wisconsin                   RE:   Complaint File Name:        The attached complaint/inquiry was received today. The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.   It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant, with her original Revdex.com complaint received yesterday, no later than May 4, 2016.     Sincerely,   Consumer Affairs Advocate American Family Mutual Insurance Company (800) 692-6326 X30799 [email protected]

February 1, 2016 Revdex.com of Wisconsin 10019 West Greenfield Avenue Milwaukee, WI  53214       RE:   Complaint File Name:    [redacted] The attached complaint was received from, [redacted], today.  The privacy laws require us...

to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you. It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the appropriate individual by February 15, 2016. Sincerely,

March 17, 2015
Revdex.com of Wisconsin
10019 West Greenfield Avenue
Milwaukee, WI 53214

RE: Complaint File Name: [redacted]
The attached complaint/inquiry was received today. The privacy laws require us to protect the confidentiality of non-public information relating to our...

consumers and others who rely upon us. Maintaining the confidentiality of this information is important to our company. Therefore, we are unable to send our response directly to you.
It is a company goal to provide the best possible service to consumers. Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter.
Sincerely,

Revdex.com of Wisconsin [redacted]           RE:   Complaint File Name:    Greg [redacted]     The attached complaint/inquiry was received today.  The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.   It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant by September 28, 2016.     Sincerely,       Sara [redacted] Consumer Affairs Advocate American Family Mutual Insurance Company [redacted]

September 30, 2014
 
Revdex.com of Wisconsin
     
     
RE:   Complaint File Name:    [redacted]  [redacted]
The attached complaint/inquiry was received today.  The privacy laws require us to protect the...

confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.
It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter.
Sincerely,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
 
 the response is unacceptable that is their canned answer to situations such as these I have heard this before.  I want my car fixed and fixed rright

June 30, 2015
Revdex.com of Wisconsin

RE: Complaint File Name: [redacted]
The attached complaint/inquiry was received today. The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us. Maintaining...

the confidentiality of this information is important to our company.
Today, we also received an Ohio Department of Insurance complaint from Mr. [redacted]. We will be responding to that complaint and will not be responding to the Revdex.com complaint. The DOI complaint response is due to the OH DOI by 7-10-2015.
Sincerely,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

May 29, 2015
 
 
 
Revdex.com of Wisconsin
10019 West Greenfield Avenue
Milwaukee WI 53214
     
 
 
RE:   Complaint File Name:    [redacted]  [redacted], your file [redacted]
 
 
The above complaint was received...

today.  The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.
 
It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter.
 
 
Sincerely,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Krista [redacted]

January 21, 2015
 
 
 
WI Revdex.com
  
RE:   Complaint File Name:    [redacted]  [redacted]
 
The attached complaint/inquiry was received today.  The privacy laws require us to protect the confidentiality of non-public information relating to...

our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.
 
It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter.
 
 
Sincerely,

July 13, 2017   Revdex.com of Wisconsin [redacted]       RE:   Complaint File Name:    Belinda [redacted]     The attached complaint/inquiry was received today.  The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.   It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant by July 26, 2017.     Sincerely,   Crystal [redacted] American Family Mutual Insurance Company, S.I. [redacted]Tell us why here...

November 29, 2016       Revdex.com of Wisconsin 10019 West Greenfield Avenue Milwaukee WI 53214           RE:   Complaint File Name:    Obelia M [redacted], your file [redacted]     The above inquiry was received today. ...

The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.   It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant by December 8, 2016.     Sincerely,       Sara E [redacted] Consumer Affairs Advocate American Family Mutual Insurance Company (800) 692-6326 X30799 [email protected]

June 21, 2017   Revdex.com of Wisconsin[redacted]
[redacted]  [redacted]       RE:    Complaint File Name:      Christina  [redacted]  The attached...

complaint/inquiry was received today.  The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you. It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant by July 5, 2017.  Sincerely,   Theresa [redacted]American Family Mutual Insurance Company, S.I. [redacted]
[redacted]

We have received your complaint regarding your claim. At this time we have discussed this claim with our insured and we are concluding our liability investigation. The handling adjuster will be contacting you soon to discuss the claim. Please be advised, we do not have an employee named [redacted]....