American Family Insurance

September 2, Revdex.com of Wisconsin West Greenfield Avenue Milwaukee, WI RE: Complaint File Name: [redacted] [redacted] The attached complaint/inquiry was received today The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us Maintaining the confidentiality of this information is important to our company Therefore, we are unable to send our response directly to you It is a company goal to provide the best possible service to consumers Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter Sincerely,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below What? You consider the matter closed because you called me and wrote me without offering any form of solution, all you did was just restate the original reason that I was upset In what world do you live in where that is a resolved complaint? This matter is not resolved and will not be until AmFam offers a reasonable solution so that we can ensure this problem does not happen again Regards, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/07/31) */ The above complaint was received todayThe privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon usMaintaining the confidentiality of this information is important to our companyTherefore, we are unable to send our response directly to you It is a company goal to provide the best possible service to consumersEven though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/09/22) */ This complaint is still pendingAn adjuster is working on, but nothing has still been done Final Business Response / [redacted] (4000, 16, 2015/10/06) */ October 5, Revdex.com of Northern Indiana Parnell Avenue Fort Wayne IN RE: Complaint File Name: [redacted] , XXXXXXXX The above complaint/inquiry was received todayThe privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon usMaintaining the confidentiality of this information is important to our companyTherefore, we are unable to send our response directly to you It is a company goal to provide the best possible service to consumersEven though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within five business days from the date of this letter Sincerely, Sara [redacted] Consumer Affairs Advocate American Family Mutual Insurance Company (XXX) XXX-XXXX XXXXXX [redacted] @amfam.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Nothing was resolved or done by American FamilyI was just given an excuse for why they couldn't do anythingIt just seemed like I was being blown off Regards, [redacted] ***

September 16, Revdex.com of Wisconsin West Greenfield Avenue Milwaukee, WI RE: Complaint File Name: [redacted] The attached complaint/inquiry was received today The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us Maintaining the confidentiality of this information is important to our company Therefore, we are unable to send our response directly to you We have sent a response to the concerns presented in a letter dated 09/04/to the complainant Sincerely,

December 29, Revdex.com of Wisconsin West Greenfield Avenue Milwaukee, WI RE: Complaint File Name: [redacted] [redacted] The attached complaint/inquiry was received today The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us Maintaining the confidentiality of this information is important to our company Therefore, we are unable to send our response directly to you Please note that the company did respond to the complainant’s previous concerns, but our response was sent to her attorney Since the complainant is attorney represented our correspondence must be sent to the attorney Sincerely,

Complaint: [redacted] I am rejecting this response because: Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

The date of this incident was 9/4/The claim was reported to us on 9/6/On 9/7/a voice message was left for Mr [redacted] requesting a return callOn the same date correspondence was mailed to him explaining his coverages and requesting he contact usOn 9/8/Mr [redacted] was contacted by his adjuster and a statement regarding the facts of loss was obtainedAn appraisal of Mr [redacted] ’s vehicle was set up and the appraisal appointment was madeThe appraiser meet Mr [redacted] at his residence on 9/12/for the inspectionMr [redacted] pointed out that there was damage to the front bumper and the grille prior to this lossTherefore, the appraiser did not include the prior damage in the estimate of repair for the current lossOn 9/13/we received the estimate from the appraiser and a call was made to Mr [redacted] He provided the information for his shop of choiceA copy of the estimate was mailed to Mr [redacted] as was a letter explaining the repairs would not include the preexisting damages to the front bumper and grillePayment for the repairs was issued on 9/14/2016.On 9/15/Mr [redacted] called and discussed his claim with a supervisorHe offered to provide a photograph to support the preexisting damageThe photograph was received and it showed the damage to the grille was 100% preexistingIt also showed there was damage relating to the current lossThe replacement of the front bumper was added to the estimate of repairBetterment was applied to the cost of the part due to the preexisting conditionBetterment was not applied to the cost of labor to replace the bumper coverOnce the estimate was revised to include the front bumper, a copy was forwarded to Mr [redacted] and the repair shopA supplemental payment was issued and mailed to the shop on 9/19/2016.In summary, there were several conversations between Mr [redacted] and [redacted] InsuranceA payment for repairs was issued days after the inspection of his vehicleA supplement payment was issued as soon as the revised estimate was receivedBetterment was applied to the new front bumper cover because it replaced the one with prior damageThe obligation is to restore a vehicle to its pre-accident condition, not a better conditionTherefore, we are not in a position to consider Mr [redacted] ’s request for reimbursement of the cost of bettermentUnfortunately, Mr [redacted] does not have rental reimbursement on his policyTherefore, his request for payment cannot be considered

September 30, 2016 BBB of Washington [redacted] ** [redacted] RE: Complaint File Name: [redacted] [redacted] The attached complaint/inquiry was received... today. The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us. Maintaining the confidentiality of this information is important to our company. Therefore, we are unable to send our response directly to you. It is a company goal to provide the best possible service to consumers. Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter. Sincerely, Theresa [redacted] M [redacted] Consumer Affairs Advocate American Family Insurance Company [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Hi [redacted] . We do apologize for the frustration and appreciate you bringing this to our attention so we could look into this! Here's what we were up againstAmerican Family Insurance does require that a household member be accounted for on an auto insurance policyIf proof of other insurance is provided (which we did not have initially), the household member can be listed as non-operatorOtherwise, an exclusion could possibly be offered in the event the household member has a driving record which warrants it, which your brother did notThis leaves the last scenario and that is to list the household member as a potential driverIf we could have left your brother off the policy we would have, I promise! However, he did have to be accounted for because you did live together at the timeI hope this explanation helps and we do truly appreciate you as an American Family customerPlease call me personally at ###-###-#### with any further questionsThank you! [redacted] ***, Agency Owner

September 18,
Revdex.com of Wisconsin
West Greenfield Avenue
Milwaukee, WI
RE: Complaint File Name: *** ***
The attached complaint/inquiry was received today. The privacy laws require us to protect
the confidentiality of non-public information relating to our consumers and others who rely upon us. Maintaining the confidentiality of this information is important to our company. Therefore, we are unable to send our response directly to you
It is a company goal to provide the best possible service to consumers. Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant
Sincerely,

RE: Complaint File Name: *** ***
The additional complaint/inquiry was received today. The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us. Maintaining the confidentiality of this information is important to our company. Therefore, we are unable to send our response directly to you
It is a company goal to provide the best possible service to consumers. Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter
Sincerely,

March 3,
Revdex.com of Wisconsin
West Greenfield Avenue
Milwaukee WI
RE: Complaint File Name: *** *** *** *** ***
The above complaint/inquiry was
received today. The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us. Maintaining the confidentiality of this information is important to our company. Therefore, we are unable to send our response directly to you
It is a company goal to provide the best possible service to consumers. Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter
Sincerely,

March 18,
Revdex.com of Wisconsin
West Greenfield Avenue
Milwaukee WI
RE: Complaint File Name: *** ***, your file ***
The attached complaint was received todayThe privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon usMaintaining the confidentiality of this information is important to our companyTherefore, we are unable to send our response directly to you
It is a company goal to provide the best possible service to consumersEven though we are unable to reply directly to you, the appropriate department researched the concerns and responded directly to the complainant
Sincerely,
*** * *** Consumer Affairs Advocate
American Family Insurance Company
###-###-#### ***
***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

RE: Complaint File Name: *** * ***
The above complaint/inquiry was received todayThe privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon usMaintaining the confidentiality of this information is important
to our companyTherefore, we are unable to send our response directly to you
It is a company goal to provide the best possible service to consumersEven though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter
Sincerely,
*** ***
Consumer Affairs Advocate
American Family Mutual Insurance Company
###-###-#### X*** ***

February 10,
Revdex.com of Wisconsin
West Greenfield Avenue
Milwaukee, WI
RE: Complaint File Name: *** ***
The attached complaint/inquiry was received
today. The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us. Maintaining the confidentiality of this information is important to our company. Therefore, we are unable to send our response directly to you
It is a company goal to provide the best possible service to consumers. Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter
Sincerely,

My husband was in a bad accident early part of Not his faultThe truck has been in and out of the shop more times then I can countThey keep saying it is fixed and then it isn'tThe windshield broke times, but they say it isn't relatedBut the bigger problem is when under a load it over heatsThey have replaced so many things(Not without me screaming about it) Lots of people have looked at itNo one can figure out why it is doing thisThe insurance company is now refusing to do anythingThey say it must have been a prior problem(NO it wasn't) or IT is "Ford's" faultSo they have left us with a broken carI said they should just total it, but they say they spent too much money to do thatThis is a truckwe only owned for a short time before the accidentOur dealership will tell anyone, the truck was fine prior to the accidentPlus, This is our main work truckOur lively hood depends on this