American Family Insurance

Review: In 08/05/14 I contacted Robert Stewart American Family Insurance, I received several different quotes for renters insurance one was $13.00 a month, the second quote made it $27.00 per month and the third one $20.00 per month. just off the renters insurance alone I feel cheated. what I originally said yes to $13.00 per month. Instead he lied and said $20.00 is the lowest he can go.I signed up for the early bird special which means both policies were supposed to start 08/12/2014 and it did not. My renters insurance was the only thing that started. Leaving my reputation and my freedom in jeopardy by allowing me to continue to drive my vehicle instead of giving me a simple phone call just to inform me. Of their MISTAKE. I asked for in email stating which policy is active and which one isn't. They refused because they didn't want a paper trail showing their illegal behavior. I contacted several people and they continuously asked for my SSI number and DL number. After seeing that my record is clean theu still failed to get my auto insurance in the active status. I spoke to someone else who said, my insurance isn't active but he could send temporary cards. That only means that I will be faking it when I paid for a service so that I wouldn't have to do that. I am not using ANY bogus cards. I have proof I sent my signed documents in on 08/05 and proof I paid for my insurance on the Same day. Due to their error I would like my insurance fpr rental to go back to $13.00 like my original quote started. I would also like what I paid for to be prorated because I cannot pay for service I didn't have.

Product_Or_Service: 08/05/14

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would like my renters insurance quote corrected back to 13.00 per month. I would like my auto insurance prorated so that I am not paying for service I did not have. I would like my insurance cards please. and a new agent. because I am NOT going back to that same agent. If I cannot get these simple things, I WOULD LIKE MY FULL REFUND.

Business

Response:

RE: Complaint File Name: [redacted]

Review: Damage to my 2009 Malibu right rear quarter panel and surrounding area. This damage was done by [redacted] backing from where he was parked into traffic. Mr [redacted]'s 2005 Ford black F-150 rear bumper and trailer hitch or ball hitch came into contact with my Malibu. The damage according to three estimates range from about $1,047. to $1,500 . American Family insisted that I settle for $500. One of the body shops refused to do the work until he saw the check for the full amount (smart msn] from American Family Ins. There are several more facts but since the only reason I writing this letter was I was advised to by the Court. I was also advised to file with Mo. Attorney General and Consumers protection Division.I took My car to where American Family Estimator told me to , not where I chose to take it., and was told It would be paid for . American Family only paid 1/2 the bill.Desired Settlement: this borders on Elder abuse, scam, or switch and bate if this settled out of court it will require written agreements face to face or in a bank or attorney office.

Business

Response:

August 6, 2014

I have recently been the victim of false subrogation actions from American Family Insurance. They or their representatives, falsly and knowingly false, submitted an accusation to the State of Ohio Motor Vehicles to have my license suspended, blatently and knowingly that they were accusing the wrong person of being in an accident and not being financially responsible for the damage. They had the police report with all of the proper identifications of the person actually responsible and I also spoke to their subrogations representative twice on the phone, yet they still file false accusations against me asking to suspend my license. I am appalled that this could even happen, and/or be allowed to happen by the motor vehicle department. They absolutely did not and could not submit my information as the person for this accident. They knew who it was and they knew it wasn't me and still filed. I am amazed that they could even file without providing proof to the Ohio DMV. I think they should be punished and fined for putting a black mark on my records maliciously and intentionally for ablolutey no reason. I have a copy of the same police report they have. Our names are similar, but not exact. They had his name, his address, his phone number, his vehicle license number, his age, his Ohio drivers license number and admittance of driving in Ohio without insurance. These is should absolutely not have filed against me knowing that I was not this person they were after. It's a nasty fishing game and vendictive behavior. I am not sure how they were even allowed to file such a claim. I welcome your questions and would appreciate any type of feedback on your conclusions and/or punishments or fines that could be given.

Review: I have had American Family Insurance since I was covered by my parents auto insurance policy as a teen to now at age 47. I have been fairly happy with my service for the most part however, have seen that the customer service of the company/ my agent has specifically deteriorated over the past approximately 7 years. It started when American Family charged me for my adult son under my auto policy though he was not covered under my policy--their justification was that because he lived under the same roof they added an extra charge to my auto insuance even though he didn't drive my vehicle EVER. I iquestioned this but because life was very hectic at that time for me (I was working 4 jobs following my divorce, and was too tired to fight it), I just removed my auto insurance and took that business elsewhere .

Now, and since purchasing our home in 2000, I have been subject to what I feel is harassment by American family for repairs on my home. I bought a home that needed work. American family demanded almost immediately after I purchased the home, that it be re-sided, and gave a deadline for this to be done...I conformed to the deadline. I had storm damage a number of years ago and received a small amount to start work on the home--this was when I was under-employed. I thought they would have done what they did in the past with paying out the claim minus any deductable so I could get the work done....they did not...they told me once I paid the roofing company I would be reimbursed....as one who was under employed at that time, I could not do that, and the claim was closed. Now, I have been harassed over the past year about the roof needing to be replaced. I attempted to have my storm claim from the past re-opened to complete the past work and American Family declined to do so. I feel that since there is a record of damage done and it wasn't paid out in full, that it SHOULD be, regardless of the claim being closed when my re-roofing is completed in approximately 2 weeks. I have been very troubled by this, as my insurance payment is paid faithfully, every single month, on time-always has been even over my toughest moments in life---I was under employed from 2008-2013 and have continued to keep up my family's home--even cashing in my retirement to make repairs and improvements. Over the past year, I have been threatened that my insurance MAY be cut off if I did not have the roof replaced by July 24, 2014. I had every intention of doing this, and have been working hard to secure funding. The latest letter I received in May from American Family crossed the line with me and I would be happy to provide you a copy of this if needed. It basically stated the repairs MUST be made by 7/24/2014 otherwise we WOULD have our insurance dropped. They showed NO interest in working with us to extend the deadline only slightly when I secured funding--just to give the roofing company extra time given the very rainy weather we have had here in MN. I placed the call to my agent [redacted], and he had his secretary return the call to deliver the bad news that they were not going to give any extension. This assistant that called parroted the letter that was sent -She was just as rude and gave similar poor customer service by not being willing to keep my business. I am so dismayed that I really don't desire to do business with my insurance company anymore due to having been given poor customer service and their boarderline unethical business practices. ---I will, by the way, have my roof replaced Before July 24th--the roofing company was appauled by American Family's treatment of me so much so, that they expedited the project and would be telling others about the undesirable business practicesDesired Settlement: My desired settlement would be that I would appreciate a sincere apology, and as a company, they are in dire need of customer service training--i think if they were treated as I was, they would be ashamed. and feel they should re-open my storm claim from a few years ago and make good on the payment of the dollar amount from that time, since there is a record of the damage.

Business

Response:

July 10, 2014

Review: I asked both written and verbally that my policy be cancelled on February 29, 2015 since I have a new policy beginning on March 1 with a different company. Instead they cancelled my policy on February 9, even though I've already paid for this month.Desired Settlement: I would like my policy to be reinstated for the rest of the month, as I originally requested.

Business

Response:

February 18, 2016 Revdex.com of Wisconsin10019 West Greenfield AvenueMilwaukee, WI 53214 RE: Complaint File Name: [redacted] The attached complaint/inquiry was received today. The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us. Maintaining the confidentiality of this information is important to our company. Therefore, we are unable to send our response directly to you. It is a company goal to provide the best possible service to consumers. Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter. Sincerely,

Review: Last January Am Fam failed to send me my renewal notice. My coverage lapsed. I was then told we would have to start all over as a new customer and lose our rates. I complained to my agent and to madison office and told them that I didn't receive a bill, email, phone call or a letter about coverage being terminated. They said they couldnt do anything for me and I would have to pay the higher rates until my agent would do a review. Now again, I noticed my proof of insurance card stated my coverage ended 1/28/16. I still have yet to receive a bill. Why is this happening? They had no answer for me. I immediately renewed by phone saturday evening 1/28 so that my coverage would have no issues.Desired Settlement: I would like this situation reviewed. Why am I not receiving a bill again this time of year? Is it so customers have to pay excessive fee's to continue to be their customer?

Business

Response:

February 3, 2016 WI Revdex.com 10019 West Greenfield Avenue Milwaukee, WI 53214 RE: Complaint File Name: [redacted] The attached complaint/inquiry was received today. The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us. Maintaining the confidentiality of this information is important to our company. Therefore, we are unable to send our response directly to you. It is a company goal to provide the best possible service to consumers. Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to Ms. [redacted] by February 17, 2016. Sincerely,

Review: After a hail storm in May 2012, I put in a claim to American Family Insurance but was told that there was not enough damage, that it would not leak and for me to wait until there was another hail event to claim. In November of 2012,it became obvious that our roof was leaking and I put in a claim. My claim was accepted, the painting done and a contract signed for the new roofing. Immediately after that, the weather turned cold and stayed too cold to reroof until spring. I live in Kansas and that spring was unusually cold and long, we had snow in April, and the roofers were unable to complete my roof until 28 days after a year from the May hail storm. I contend that the date of loss should be computed from the date of claim, November 2013,instead of from the hail event in May 2012. I can find no language in the contract that states that a claim for damage shall go back to the last hail and who can say that a wind and rain storm during the summer of 2012 did not cause my roof to leak. I have known a new roof to be ruined by wind and rain. In any case, I believe I have a good case for a deferral. The company has paid for the inside painting but refuses to pay for the roofing, even after the adjuster has complained about my treatment by the company. I am asking for the full amount the company owes on the contract, over nine thousand dollars.Desired Settlement: I want the recoverable depreciation of $9666.59 paid in full as per contract.

Business

Response:

RE: Complaint File Name: [redacted]

The attached complaint was received today. The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us. Maintaining the confidentiality of this information is important to our company. Therefore, we are unable to send our response directly to you.

It is a company goal to provide the best possible service to consumers. Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant or the appropriate party within ten business days from the date of this letter.

Sincerely,

Consumer Affairs Advocate

American Family Mutual Insurance Company

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

In an effort to get the American Family Insurance Group to reconsider their rejection of my complaint, I am asking you to forward the following message to someone in the organization with the clout to override the rejection.

Review: Basement was flooded due to severe thunderstorm and power failure, sumpump did not work after power failure. I contacted American Family to have it check, they instructed me to call a restoration service and to start cleaning my basement and adjuster would call me2-3 days for the claim, after I said yes to the cleaning service, I received a call from American Family that this type of claim is not under my policy and denying my claim. I have to pay out of pocket $2000.00 for drying my basement when it was them who told me to contact restoration service. I can no longer back out.

Home policy #[redacted]LDesired Settlement: full refund from payment of restoration service (Proserve Inc.) $2000.00

Business

Response:

July 3, 2013

Review: When the damages to my vehicle after an accident were grossly underestimated, the final repair total ended up being more than 80% of the worth of the vehicle. They claim there is no arbitration clause in my policy and there clearly is. Their claim to the value of the vehicle brings the amount of damages to value of the vehicle to be 78%, but that is based on only one valuation.Desired Settlement: I would like the insurance to acknowledge my three valuations of the vehicle that put it's worth to repairs to nearly 84% and the car be totalled.

Business

Response:

April 20, 2016 Revdex.com of Wisconsin RE: Complaint File Name: . The attached complaint/inquiry was received today. The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us. Maintaining the confidentiality of this information is important to our company. Therefore, we are unable to send our response directly to you. It is a company goal to provide the best possible service to consumers. Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant no later than May 4, 2016. Sincerely, Consumer Affairs Advocate American Family Mutual Insurance Company (800) 692-6326 X30799 [email protected]

Business

Response:

April 21, 2016 Revdex.com of Wisconsin RE: Complaint File Name: The attached complaint/inquiry was received today. The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us. Maintaining the confidentiality of this information is important to our company. Therefore, we are unable to send our response directly to you. It is a company goal to provide the best possible service to consumers. Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant, with her original Revdex.com complaint received yesterday, no later than May 4, 2016. Sincerely, Consumer Affairs Advocate American Family Mutual Insurance Company (800) 692-6326 X30799 [email protected]

Consumer

Response: