American Family Insurance

Review: Our roof was hit by a hail storm in Omaha, Nebraska last Spring. We struggled with AFI (American Family Insurance) to fix our whole roof and gutters. Every roof in our neighborhood was replaced except for ours. We worked with AFI's preferred provider group and now we have gutters that don't drain and water spots on our inside ceilings (Which we've never had before). They replaced 100 plus of our wood shake shingles and our roof looks like a leopard and now leaks. I have video on my cell phone that I can send of the poor work on our gutters that aren't draining correctly.

I am very angry and have been an AFI customer since 1985. Your preferred provider (Versatile Roofing) was contacted and good to work with, but the work is not acceptable!

Our claim # on this fiasco is # [redacted]Desired Settlement: I'd like a new roof and guttering system that drains. I am floored that AFI would accept this poor customer service by your agency!

Business

Response:

RE: Complaint File Name: [redacted]

The above complaint/inquiry was received today. The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us. Maintaining the confidentiality of this information is important to our company. Therefore, we are unable to send our response directly to you.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Could you update me on this complaint please. The roofing company returned and was unable to determine the leak over the laundry room area. We have not had any rain since, but would like a plan of action by American Family to rectify the real problem of our roof claim being denied. I am curious as to why the inside ceiling damage and painting needed has not been addressed. The negligence by American Family has now caused more damage to our house from the original hail claim. I am dis satisfied with current course of action taken by American Family. Please advise

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I had to pick up a certified letter at the post office this morning from American Family Insurance. The letter provided is not acceptable for the complaint I filed.

Review: I had a policy with American family insurance and switched to geico. I called my agent and informed her of my switch to another insurance company. I was imformed that the policy would just lapse due to non payment. I pulled my credit reports when I was going to buy a new vehicle and I find that American family insurance has sent my account to collections for $174. I feel I was lied to and now my credit score is getting trashed due to this lie. I do not owe a debt to this company.Desired Settlement: I would like for the $174 dollar debt to be removed from collections and the debt and collections account be removed from all of my credit reports.

Business

Response:

May 8, 2014

Review: Our car was totaled by an American family insurance client. They took our car away, and the rental car away. That car was our only way for getting to and from work. They claim the check is in the mail. A 11000 check is in the mail, and they don't have any information. Insurance on the parcel, carrier, tracking number or anything. They should have paid for out car when we handed the title of it to them. We have been without a vehicle for over a week because of this, right before christmas. I have had one dealing with am fam in the past and it was horrible. One of there agents was actually fired over it. This a terrible company that certain isn't helping American families.Desired Settlement: They need to pay us for the week plus that we've been out of a car. They also need to operate like a group of decent people with brains. They need to get us the check the owe us and make it right for the week we haven't had a car.

Business

Response:

Revdex.com of Wisconsin10019 West Greenfield AvenueMilwaukee WI 53214RE: Complaint

File Name: [redacted], your file [redacted]The above complaint was received today. The privacy laws require us to protect the

confidentiality of non-public information relating to our consumers and others

who rely upon us. Maintaining the

confidentiality of this information is important to our company. Therefore, we are unable to send our response

directly to you.It is a company goal to provide the best possible service

to consumers. Even though we are unable

to reply directly to you, I have asked the appropriate department to research

the concerns and respond directly to the complainant no later than December 28,

2015.Sincerely,[redacted]

Review: AmFam has acted in poor faith and denied a claim on a policy that was paid but then cancelled with no communication to the proper parties.

On January 9, 2015, [redacted] effectively totaled the 2003 Ford Expedition in Mankato, MN. Over a week later, it was discovered that the policy number 1854-7280-01-66-FPPA-MN (03 FORD EXT)on the account 014-387-972-86 had been cancelled effective November 20, 2013. Working with their agent [redacted] (Sonny's) office, they figured out that the payment that was made on November 14, 2013 of $212.91 made in person at their office in order to bring the account current, was applied to the second vehicle only under the account by American Family's Headquarters. This application did not reflect our intentions, or any communication by our representatives at the office. Further, both vehicles appeared on the following bill of December, which was also paid in full ($171.70). A renewal card for the dates of 11-24-2013 through 5-24-2014 was issued for the Expedition. Therefore, we had no indication that the policy had been cancelled. The lien-holder on the Expedition, Affinity Plus Credit Union, was also not notified. One renewal cycle passed where we did not receive a card, but this was overlooked by all parties. On the day of the accident, the office was contacted where [redacted] and the Police Officer on-site were assured that the policy was active and was covering the vehicle. The receptionist then filed the claim and arranged for the vehicle to be towed.Desired Settlement: American Family should uphold the policy and pay on the vehicle and damages. They need to review and revise their billing and cancellation policies so that all parties, agents and laypersons, can fully and clearly understand. Any cancellations should be communicated clearly and repetitively with all parties to give them every chance to remand payment. They need to act in good faith and follow upfront business procedures.

Business

Response:

July 9, 2015

Revdex.com of Wisconsin

RE: Complaint File Name: [redacted]

The attached complaint/inquiry was received today. The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us. Maintaining the confidentiality of this information is important to our company. Therefore, we are unable to send our response directly to you.

It is a company goal to provide the best possible service to consumers. Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter.

Consumer

Response:

Review: This company sent me a "quote" for car insurance and home insurance-which they said I requested- and I did not, when I called the company the agent whose name was on the letter, was not available, the female who answered the phone said they get information from AA web leads and gave me the number 1[redacted]- which I called, it was automated and sent me thru a couple questions- then put me on hold and hung up -- I am concerned that I was identity thefted and how did this company on the Web get my name and addressDesired Settlement: DesiredSettlementID: Other (requires explanation)

just to have this complaint on record - I don't know where else to submit this info to- this business practice seems fraudulent to me

Business

Response:

September 27, 2013

Review: On or about June 10th 2011, I file a claim with American Family Insurance for storm damage to my roof & bath room ceiling at [redacted]. An adjuster from American Family checked roof and awarded me 542.50, which 500.00 was deducible. Now I have 42.50 to repair my roof. I sent check back to American Family and had Performance Roofing check roof.With being over 20 years old they said it would be a waste of time and money to patch roof. New Roof Cost 5998.00. I would not expect American Family to pay the full cost of a new roof, but 42.50 Seems a little low. Claim # [redacted]. I called American Family Insurance, They hung up on me once & the other times I called I got no answer, just call anolther number. I had roof replaced Feb 2013 I paid full cost of new roof. Just because I sent there check back don't mean I forgot about the claim, I think America Family may have forgot about me. JimDesired Settlement: Fair Settlement for new roof.

Business

Response:

September 11, 2013

Review: My business is being dropped by this agency for our insurance policy after 15 years and nearly $100K in on time payments. In attempting to find the reasons behind this, we have been given the run around, beginning with the agent who I am filing this complaint. When we were first made aware of this happening, we were told by the agent that several claims have been made against our insurance. These incidents we were not at fault for and should have been subrogated through the at-fault party/insurance company.When I refuted these claims, the story from the agent changed to "Oh sorry, we actually meant you have too many tickets". The story continues from there on multiple phone calls to the 800 number, underwriting department, etc in which we have received 4 different answers to our questions and the buck passed again to the next department.The main premise of my complaint with this agency is the lack of research taken to explore my policy before being contacted, dropping policy with no SET AND DEFINED reasons as to why, and the terrible customer service I have received in my interactions with the agency and Julie specifically.As a business owner, my time is extremely valuable, and now I am spending my time scrambling to find another insurance company. This whole experience has been EXTREMELY frustrating and time consuming. This is what I am expecting from this agency and/or business:1. When my new prospective insurance agency calls your organization to view my claims and driving history, I EXPECT that what is in your system is only what is VALID. Claims that are filed when we are not at fault should NOT be counted against me and my business. 2. A fully explained and written letter from the agency or company explaining the reasons for the discontinuation of coverage and where in the policy these things have exceeded their "threshold" for continuation of coverage. 3. A copy of what is being kept in our records for other insurance companies to use to ensure it is fair and valid.Desired Settlement: DesiredSettlementID: Other (requires explanation)

I have already determined that I am going to find another carrier due to this incident and I EXPECT the following from this agency- Please see above for my resolution.

Business

Response:

April 14, 2015

WI Revdex.com

RE: Complaint File Name: [redacted]

The attached complaint/inquiry was received today. The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us. Maintaining the confidentiality of this information is important to our company. Therefore, we are unable to send our response directly to you.

It is a company goal to provide the best possible service to consumers. Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter.

Sincerely,

Consumer Affairs Advocate

American Family Mutual Insurance Company

###-###-#### [redacted]

Review: On July 18,2014 I had a basement flooding issue. I called American family insurance first... The 800 number on my card. I spoke to a gentleman who took all the information. I asked him to look up my policy and tell me whether or not I had coverage on this issue. My husband could take care of the clean up but if it was going to be covered I might as well have the professionals to it. He told me that no matter what the emergency services crew (service master restore) would be covered. I told the man that as long as it was covered, go ahead and send the guys out. Later that afternoon the guys showed up and proceeded to call Am Fam to get verbal confirmation of coverage. I called am Fam and handed the phone over. Did not hear the conversation but he said we were good to go. They did their jobs and on Monday the adjuster came out and said "I don't know who you talked to but this isn't covered". I called, I asked I got verbal confirmation. When I called in the morning there was a recording before someone picked up that said "this phone call will be monitored for quality assurance purposes". I say, pull up the recording and listen for yourself. They keep saying it's my word against theirs. I didn't make this up, as my husband could have done it himself because he used to work for a fire and flood restoration company years ago. Now I have a bill for $1,653.20 instead of a tool rental bill for maybe $200. I would like someone to be held accountable for their word. I will be looking for another insurance company after this. I have been loyal to am Fam for 10 years.Desired Settlement: I would like the bill to be covered by my insurance as that's what I was told.

Business

Response:

August 15, 2014

Revdex.com of Wisconsin

RE: Complaint File Name: [redacted]

?

The attached complaint/inquiry was received today. The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us. Maintaining the confidentiality of this information is important to our company. Therefore, we are unable to send our response directly to you.

It is a company goal to provide the best possible service to consumers. Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

It has been over 10 days and I have not received any feedback from American family insurance. No one has contacted me. How do I escalate the complaint?

While the value of service from AFI works well for my family, the payment methods are a continuous problem and extremely outdated! You can set up automatic payments through their website, so you do not have to remember to pay. However, these automatic payments which say they will pay the day before the bill is due, do not go through. You are then charged $10 and asked to pay for two months a week after that. When I call the number for billing questions listed on the website, they say they can't help, even though it is a billing question and to call my agent. When I call my agent, she says they have no control over the automatic payments and can't even see my online bill through the same website that I am directed to use. She says that I can set up an automatic funds transfer through my bank, through the agency, but this is separate of the automatic payment method offered online on the AFI website. However, this method cannot be done until I have paid for this month and the next month, even though the next month is not due for 25 days! So I have been dealing with being charged late fees, and messed up automatic payments for three months, I have the money to pay, and I want to set it up so they can take my money automatically without me having to call every single month, and they say I must wait 25 days to do this. Why are their two separate automatic payment methods? Why does the one offered on the website not work? Why can the lady who answers the billing questions number not help me, nor the lady who works at my agency? This is extremely frustrating, unprofessional and outdated system. AFI, invest a little something into your software and payment methods, as well as customer service so that good customers who want to pay on time do not get angry and take their money elsewhere!

Review: They quoted me like $140 a month. then I get a bill for over one hundred over what they quoted so on the next due date I called and cancelled my insurance with them (left message on their answering machine cause no one answered) stating I was canclling my insurance with them. two weeks later they send me a bill for $180 for a part af a month saying I canceled after the billing date. Due date was the 13thand I called on the 13th and canclled. I am very mad about this. Now 7/18/14 I got a letter from Credit Collection Services for the $180 that I do not owe american family insurance.Desired Settlement: drop the $180 bill and remove it from my credit report

Business

Response:

July 21, 2014

My name is [redacted],

I own a house at: [redacted] The house is insured by American family insurance since 1996 (never filled any claim)

My wife and I, recently worked in Virginia, but we have two sons working and studying in Denver but they used that house as a second resident for weekends and summer time.

My son was their on 9/25/14 for the week end and used the flush of downstairs toilet but he did not know that flush handle jammed which make it over flowed for the a week

My sister in law went to the house on 10/2/14 (she stores some her work stuff in our garage, she called me about water over flowed which about less than1 inch high in bedroom and bath room and underneath the wood floor (pergo)

I called American family (local agent office) to file a claim

The lady said (her name is [redacted]) we need to access the house to take care of the damage

She sent a company (Deep Water restoration) on 10/02 then an adjustor came to the house on 10/8/14.after (Deep Water) removed the wood floor(Pergo) and carpet and all evidence been removed

On 10 /10/14 the adjustor notified me that the claim is been denied because the house is vacant

Deep water sent me a bill for $ 7300 after they knew that the claim is denied

Conclusion

First: my house is not completely vacant and it is fully furnished, fridge still has food in it. My kids and sister in law visit the house regularly and damage happened because of using the toilet by my son.

The adjustor took his decision after all evidence and damage were removed

On his report he claim that he found evidence that water ran for a long time

the adjustor took his decision depending on (deep water who has benefit to get as much money as it can) since there is no evidence

American family agent employee sent (Deep water company to remove the damage without giving us the opportunity to hire some one to do the work for reasonable price. Agent did not notify us that claim is denied before Deep Water start their work

For Deep Water

All what they did

1- Removed pergo wood (which was just pieces of wood without any nails.

2- Removed carpet of bedroom (which hasn’t floor mat underneath it)

3- Removed 1 inch of clean water

4- Used a fan to dry out a concrete floor that does not need this process and a dry wall septum between family room and bed room (without insulation)

All work above can be done for $ 700 as a maximum price for that kind of job, but Deep water estimated the work for $ 7300

Please we are asking your help and justice because we cannot afford $7300, and we feel that both American Family Insurance and Deep Water abused us badly.

Thank you very much for helping us.

Review: Zero payout claims were filed against my homeowners insurance policy making it impossible for me to get home insurance with another company because of claim activity(fraudulent).Desired Settlement: Removal of said claim activity (two that I just recently became aware of in my search for new insurance) so that I may purchase other insurance for my home as soon as possible.

Business

Response:

December 30, 2013

Review: I receive letter dated 12/28/2015 from American Family Insurance that says:

if I want American Family to “limit sharing of my personal information with Financial Companies, American Family Insurance Affiliates, and American Family Insurance Non-Affiliates, then I am to call American Family on ###-###-#### and give my policy numbers to limit sharing of my personal information”. So I call American Family Insurance ###-###-#### January 5, 2015 and the American Family Insurance representative knew nothing about restricting release of personal information. I told her about the letter American Family Insurance sends to its customers and she knew nothing about restricting release of personal information.Desired Settlement: Resolution: American Family Insurance restrict release of my personal information.

American Family Insurance train their representatives to deal with the phone calls from its customers responding to notices from American Family Insurance.

Business

Response:

January 6, 2016 Revdex.com of WI 10019 West Greenfield Avenue Milwaukee, WI 53214 RE: Complaint File Name: [redacted] The attached complaint/inquiry was received today. The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us. Maintaining the confidentiality of this information is important to our company. Therefore, we are unable to send our response directly to you. It is a company goal to provide the best possible service to consumers. Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant by January 20, 2016. Sincerely,

Consumer

Response:

Review: On Sept. 25th, 2014 our son was driving to school. He is 17 years old. He was driving his 14 year old brother as he does every morning. It was around 7:40 in the morning. My son is a cautious driver. He was approaching a green light - he did see a red car in the turn lane but as he had the right of way he proceeded into the intersection, the young man (whom is insured by American Family Ins.) turned just as my son drove into the intersection. My son slammed on the breaks and tried to avoid t-boning him, but they did end up colliding. The young man driving the other car got a ticket for Negligent Driving, he told the police, us, and American Family that the sun was in his eyes and he didn't even see the car my sons were in. We thought this would be a cut and dry case - their client admitted fault. Our insurance company found him 100% at fault. Every person we have talked to with American Family has been rude and condescending, like it's their way or no way. They are offering us a small amount which will neither fix our car or replace it. And to add insult to injury they are trying to say it's also partially my sons fault. Their final argument is that our son should have slowed down 5-10 mph when entering an intersection, I have called the police, department of roads, and the DMV and they have all told me that you should NOT slow down when entering an intersection, they said you will cause an accident or get rear-ended doing that. I have read numerous reviews online of American Family all with this same complaint, it's very upsetting when the law even finds the person at fault but the insurance company will not accept their part.Desired Settlement: I want American Family to accept that their client was 100% at fault. Then they should pay us what the value of the car is or give us enough to repair it.

Business

Response:

Revdex.com of Wisconsin

Tory [redacted]
August 28, 2015 at 2:42 pm
Goodday [redacted] My name is [redacted] and I am consumer of American family . Well my story line begins when I moved to the city of Chicago . When I moved to the city honestly I had nothing but my dog and my u haul full of what not’s. So my girlfriend came over and we made a list of things that I needed to obtain for my self while living in the city. My plan was to be consistent and determined to do my will . So my will was to be consistent at being a man if nothing else. The hardest job that has ever been given to any human being is to be consistent and determined to complete every experience that we open through out are life. I have worked in the customer service field basically all my life. So I know that making sure that the consume is heard fist and for most second to none is the most important key to keeping any business up a float . Well the day came for me me to obtain rental insurance . Just stating that I even had rental insurance to my self felt oh so good . I was very consistent in keeping up with my bill with American family the reason being because the agent that sold me my first policy was amazing . We always had a great time via telephone. Now I had never met this young lady but every time I would call in or she would call me about my bill we would always speak about a current situation in the world or me being me would try and say something to make us both laugh and fall deeper into the conversation totally getting off track of what the purpose of the call was until one of us would place the conversation back on track. Now in July 4th of 2014 I went on line and paid my bill up for about 3months. Then my brother was here visiting me from my home city. [redacted] . He says to me brother how much policy do I have on my home. So I stated 20,000 and then he looks around my home and says broths you have wayore then 20,000 worth of things in your home. An I say brother I think that the policy I have is more then enough. Bu he started we stated to add up some stuff and had reached that marker by a milestone . So my brother was right he policy needed to be in crease. So I called my agent and explain to her about the increase . She says that will not be a problem . Went so far as to explain to her about how I came up with the idea to increase because my brother looked around my home and said that I should increase. Now I live in the city of [redacted] on the southeast side of the city. The crime in the area is not so safe. My home has been broken into 2 times already and my car has been taken as well. [redacted] But any who the agent that set me up with the first policy denied that she ever spoke to me about a policy and that she didn’t recall the increase of the new policy . But they found what American family claims is a quote for 35000 but the same documentation the company found in her noted was the same exact information she sent to me at the start of my very first policy. At the bottom of the policy they claim is a quote . Is say the policy is not covered until the issuing company has overlooked the policy to approve the policy . So me calling on July 7th to upgrade all my documentation match up. Can’t understand how the policy was good to approve for the start but not good enough to approve for the loss that I had a claim already in process . But I had to file another claim but this time I have to policy it’s going on 2 months almost and I sent in 89pages for them to review now my other insurance agency can’t work ahead because American family is the first insurer on the list .. So my nebiors have the 3 young men on tape in the act of robbing my home . As well as a police report of when this happen . This was a home invasion some one was in the home when the men came in. He was held hostage in the bathroom while the men ransacked the home. Taking everything in sight . I have been going back and fourth with my absent after dealing with the investigation from your company . They have had my claim for over 3 weeks and my case has set idle. My agent went on vacation in the midst of my claim as well as before he went on vacation he took of 3 days so I could reach my agent for almost 2 weeks . Today I Sendak email to him to get. Instant reply back that he is out the office. I have spoken with my agent and his boss and well as the manger of the manager of the agent and all I keep getting is dead air. I run a business from my home that the agent and his bosses are aware of ?????? but none seems to want help or communicate or even speak to me . My agent does not contact me unless I contact him. Almost as if they are trying to find something wrong. I am still in hard ship with my homes and my dreams are just being placed on hold. I am not perfect but I’m being abused mentally physically overall by American family . Can u please please help me

Review: I have insurance through American Family Insurance and I had A car accident , It has been eight Months since I filed A claim and the claim adjuster -[redacted]-repeats the same request for medical records which have been provided by both me and the hospital,doctors,rehab facility at least three times and she still refuse to pay my claim. My credit has been affected and I think she is dragging her feet because I am a old senior citizen with no power to do anything. After I fired my lawyer she just stop processing my claim.Desired Settlement: American Family Insurance should pay the claim of $10,000.00

Business

Response:

July 13, 2015

Revdex.com of Wisconsin

10019 West Greenfield Avenue

Milwaukee, WI 53214

RE: Complaint File Name: [redacted]

The attached complaint/inquiry was received today. The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us. Maintaining the confidentiality of this information is important to our company. Therefore, we are unable to send our response directly to you.

It is a company goal to provide the best possible service to consumers. Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter.

Sincerely,

Consumer

Response:

Review: I have hail damage to my roof and siding.American family only wants to replace 55 shingles on the front slope and 49 on the back slope. My siding they only want to do two sides of my house and siding is currently painted no way shingles or siding will ever match. I was led to believe that I had full replacement on my policy. They told me I had a gold star special deluxe policy.No one will touch roofing or siding because they are liable for leaks and they don't make that siding anymore.I was told by american family I did not matter if my shingles or siding did not match it was not there problem.The roofing companies I have had said american family does not want to pay out anything. they also said they never told all of them or me about a rider policy. never heard of a rider policy until after the fact. AMERICAN FAMILY IS FALSIFYING THERE COVERAGE THEY NEED TO BE INVESTIGATEDDesired Settlement: Want roof and siding replaced if they don,t match it it will devalue my property unacceptable.

Business

Response:

September 3, 2013

Review: was rear ended by a client of American family insurance group. insurance claim adjuster [redacted] has refused to pay the claim on my vehicle.Desired Settlement: would like my vehicle fixed

Business

Response:

May 28, 2015

Review: After Body shop kept the vehicle I had unpaired damages left.came twice back to the shop and incurred mechanical problems.

On Oct 25th I slipped on the icy road.

The estimate was Net total: $ 1137.52

Final Invoice Grand Total is $4059.36

Deductable $500

+ two additional repairs on windshield wiper and the headlight wiper hosing.

Rental expense $750

The Bear creek Body shop kept car for a month besides that I was advised that they ordered the parts and I waited to get car inn for 2 weeks.

After a month I finally got the car repaired, but it's not the end I incurred mechanical problems and I have left with unrepaired rear bumper which I requested to repair, as well as radio lights and control panel lights. Also I have paid to Land Rover dealership to fix air suspension that failed after I drove car for 2-3 weeks.

I got involved in meaningless correspondence with [redacted] afterwards. During the time the car was in the shop I heard nothing for claims adjuster. I called him several times. Surprisingly at the end of the may [redacted], the original claim adjuster called to get recorded statement!Desired Settlement: I request to repair the car fully and/or reimburse for the unpaired damages.

Business

Response:

RE: Complaint File Name: [redacted]

Review: Sustained wind damage to the entire roof of our home, which upon review is a covered peril on my home owners policy but yet American Family is trying to state the roof was improperly installed thus resulting in the damages. could be try however have lived in the home for 5 years and during that time there were a few wind storms and hail damage yet the roof was just fine.Had it not been for this windstorm our roof would not have sustained the damage it did thus resulting in the entire roof sustaining damage.Desired Settlement: I would like my insurance company to set up and pay to replace my entire roof on my home what was damaged by wind which is a covered peril in home homeowners policy.

Business

Response:

December 22, 2014