American Family Insurance

Review: I filed a claim for hail damage to my dwelling. American family sent out an adjuster who found damage and wrote an estimate for the damage. Amercian family then sent out a auditor who found additional damage. I advised the original adjuster and then the claim as re-assigned to adjuster [redacted]. I requested that a adjuster come out to re-inspect the damage that the amercian Family Auditor found and Ms. [redacted] requested that I send in photos of the new damage. I advised that that is not my job. Ms [redacted] proceeded to advised me that I neeed to do provide this. I sent in the photos 3 different times. Ms [redacted] then requested photos of other damage that the original adjuster had already had in his estimate. Ms [redacted] gave me the run around for over a month and then the claim as assigned to a [redacted]. I sent in my invoices and advise Mr [redacted] that Ms [redacted] faile to pay for my time sanding the decks and swing set. I sent in my time to Mr [redacted] along with the invoices. I have called and emial Mr. [redacted] numerous times. None of these adjusters return phone calls and my claim continues to drag on with outstanding invoices that I have to still pay. Mr [redacted] also mailed out a payment to me for contents and dwelling with the mortgate company and the work is completed. The delays, the lack of return calls and general business ethics to resolve this claim has been ridiculas. I have spent many hours emailing and calling my agent and the adjusters trying to resolve this claim and to get a phone call back. I demand payment in full and payment for my time calling and calling and calling these adjusters and taking photos and emailing them several times to Ms. [redacted]. This is not my job.Desired Settlement: I request the settlement of $35,000.00 for my time and the contractors invoices provided. This company and adjusters have practiced illegal fair claims practices and I will be getting an attorney to file suit so the settlemet amount will also include attorney fees.

Business

Response:

October 30, 2014

Review: I changed insurance companies on 07/03/2014. Now they say that I owe them for the month of July. I did not pay the amount due on 07/07/2014 because I started with another company. Therefore I do not owe the amount due to them. I have sent them two email in June requesting a reply to why my insurance had been varying each month. I never received a reply. Therefore I assumed they weren't in my business anymore. I got a quote from another insurance company in June and started with them effective 07/03/2014 way before my payment was due on 07/07/2014. Therefore I do not owe them anything. I have always paid my insurance monthly not in advance.Desired Settlement: Credit the account and report it to the collection agency that they have sent it to.

Business

Response:

October 16, 2014

Review: For the last 16 months American Family Insurance representatives [redacted] & Supervisor [redacted] have insulted, disrespected & poked fun at me in an attempt to force me to accept a horrible settlement for an accident with their client 100% at fault. My back was seriously injured & required physical therapy. American Family, Ms [redacted] & Ms [redacted] have insisted that I am out of line, that my injury was nothing, that I am lucky they are offering anything. Ms [redacted] & Ms [redacted] fail to accurately note their conversations and/or are destroying records of their treatment towards me. According to the customer service representative I spoke with today Ms [redacted] has not even noted that she has spoken with me even though we have had lengthy conversations twice. Their offer is to pay 43.8% of my medical bills & nothing for future degeneration or pain & suffering. I contacted the Consumer Affairs department at American Family only to hear back from [redacted]. She said she is also the Consumer Affairs rep. She continued to belittle me & offered to raise the settlement offer by $7 & laughed at me. I then left a voicemail for Consumer Affairs Advocate [redacted] to which I have not received any attempt at resolution or contact from.Desired Settlement: I would like a written apology from [redacted] & [redacted] & a reasonable settlement offer so I can put my life back together.

Business

Response:

August 22, 2014

Review: I HAVE AN CAR INSR CLAIM WITH THEM AND THE OTHER SIDE IS CHANGING THEIR STORY. THEY ARE REFUSING TO GIVE ME ENOUGH TO REPAIR MY CAR AND THE OTHER SIDE IS LYING. MY CLAIM NO IS [redacted]. THE ADJUSTOR FOR THE OTHER SIDE THAT KEEPS CHANGING THIER STORY IS BRIDGET PLUIM WXT 48483. MY ADJUSTOR IS BRENDON DALY EXT 48470. MONDAY AUG. 18 WILL BE FOUR WEEKS. I WANT ENOUGH MONEY TO FIX MY CAR AND MONEY FOR FAIN AND SUFFERING AND EMOTIONAL DISTRESS UNDER THE OTHER PARTIES POLICY. THEY DO NOT GET Back to me in a timely manner and the other party said she hit me. my vehicle is barley drivable. the police report was not complete and I have filed a complaint regarding that. I have spoken to an atty and led to believe the other party is in the wrong. please contact me asap @ ###-###-####. thank youDesired Settlement: enough money to fix my car and for pain and suffering under the other persons policy

Business

Response:

August 15, 2014

Review: We had a hail storm July 2, 2011. I had two roofing companies inspect my roof. Both of them said I had hail damage to my roof, gutters and flashings. I filed a claim with my insurance company, American Family Insurance, [redacted] Agency, Aurora, MN and the Claims Department reviewed it, compensated me for gutter damage minus my deductible, but refused to compensate me for the roof saying there is no damage. I don't understand how there can be no damage to my roof, but there was damage to my gutters. Roofs were being replaced all over town. I had qualified roofers tell me there was damage. I heard other people with American Family Insurance were having problems getting their claims reimbursed as well. I talked to Tom [redacted]. He said he has nothing to do with the decision on reimbursement of claims. It is done at the Claims Department ([redacted]). Then, this past October the American Family Insurance sent me a letter saying my house was inspected and my insurance coverage (value) on my roof is changing due to the quality of my roof until it is replaced. I need help getting compensation for my claim. Any help would be greatly appreciated.Desired Settlement: I would like my roof replaced and compensated.

Business

Response:

June 10, 2014

Review: Got into a car accident day before Thanksgiving. I was coming out of the parking lot of the shopping center by 82nd and powell. I was heading to division so I needed to get in the turn lane to merge into Northbound traffic. The two southbound lanes of traffic were stopped. I was creeping into the turn lane and had just got my right bumper in when I saw a flash and felt a hit. I looked to my right and saw a blue car stopped like 10-20 feet. I pulled into the turning lane all the way so I wasn't blocking traffic. I didn't know what to do at that exact moment. I looked in my review mirror and saw her turn her left turn signal on for the O'Riley's. I turned my right signal to pull in the parking lot too. She pulled up alongside me and started yelling at me. Two different men came up and said she was at fault. She refused to give me any information and I had to call police. The dispatch said they dont come out for traffic accidents. What! I then called and said I needed an ambulance for my daughter since she was in the car too and I was worried. Bam, fire truck and police came. The police did a exchange but not any investigation. I took pictures and got the witnesses to give statements to my insurance company. Today I get a phone call from her insurance company saying my insurance has accepted 80% fault. I called my adjuster and said why did you not call me first and how the hell is it my fault?! She says I needed to yield more and the pictures show I hit her. Wtf?! No the damage is all along her car and a little on mu bumper. The other driver said she was going to O'Riley's but that cant be true! There is an entrance before she would have hit me, she was going so fast she didn't stop till a ways after she hit me, and I barely was in. My adjuster says I should of yielded more. I was going 3 mph. How the hell do I go any slower. Honestly I feel this is pure laziness on my adjuster. I told her I do not agree with this.Desired Settlement: Want the at fault accident wiped from my record, my deducible paid, and if my rates increase because of this incident then the difference paid.

Business

Response:

January 6, 2016 WI Revdex.com 10019 West Greenfield Avenue Milwaukee, WI 53214 RE: Complaint File Name: [redacted] The attached complaint/inquiry was received today. The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us. Maintaining the confidentiality of this information is important to our company. Therefore, we are unable to send our response directly to you. It is a company goal to provide the best possible service to consumers. Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant by January 20, 2016. Sincerely,

Consumer

Response:

Review: My residence was built in 2002 and American Family has insured the home since it was built. We have experienced wind damage to the roof, and a claim was filed for damages that occurred 10/26/2010. American Family determined that replacement costs were $599.89. Deductible was $500 so we decided to not receive payment of $99.89. Additional damage occurred on 05/20/2012 and I asked to have the claim from 2010 reopened - they stated I had to reopen a second claim to have the roof evaluated. Replacement cost was $427.18 so considering the deductible of $500.00, no payout was received. We had a lightening strike claim in July of 2012 and American Family paid for electronic items that were damaged - garage door opener, invisible fencing unit, and air exchanger. On 10/14/2013, coverage terminated by American Family for 3 claims, despite no payment being made on 2 of the claims. After significant work by the agent, policy was reinstated as Actual Cash Value as opposed to Replacement Cost and increased deductible from $500 to $1000. We are still experiencing damage to the roof each wind event. On 01/03/2015, continued loss of shingle tabs from wind. On 04/01/2015 continued loss of shingle tabs from winds. On 04/12/2015, continued loss of shingles and shingle tabs from winds. Most recently, hail damage caused noticeable damage to the west side the home - siding, screens, soffits/facia. While numerous roofs on my street have been replaced because of the hail damage, I am unable to make a claim because any further claims will result in cancellation of the policy.Desired Settlement: Ultimately, the roof needs to be replaced. The shingles are reported to be Certainteed Organic shingles, which was a manufacturing problem. However, most significantly, I am unable to make a claim at this point due to hail damage unless I am willing to have my insurance cancelled. American Family never paid out any money for the first 2 claims however they are using them to count against me.

American Family needs to reinstate my original policy that provided for full replacement cost, as well as remove the two previous claims that were never paid out. Despite the shingle defaults, American Family has insured the roof since it was built. They should be responsible for replacing the roof under the policy that was in effect at the time of the original claim in 2010.

Business

Response:

October 14, 2015 Revdex.com of Wisconsin10019 West Greenfield AvenueMilwaukee WI 53214 RE: ComplaintFile Name: [redacted] The above complaint/inquiry was received today. The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us. Maintaining the confidentiality of this information is important to our company. Therefore, we are unable to send our response directly to you. It is a company goal to provide the best possible service to consumers. Even though we are unable to reply directly to you, I have asked the appropriate department to researchthe concerns and respond directly to the complainant within ten business days from the date of this letter. Sincerely,

Review: After a major hail storm with a ping pong sized hails with strong wind capacity on mid May of 2015, we filed a claim (claim # 865-040864) to our American Family Insurance on May 20, 2015 for the two glass windows (the big half moon glass window located in the living room and the one double hung window in the kitchen) that were damaged by hail. They later sent an inspector to our home for inspections and weeks later we received a check for about $4000.00 after our $1000.00 deductible to cover for the exterior of the house but NOTHING mentioned or covered for our broken glass windows. We then contact our home insurance company again along sending them video and photographs to the claims adjuster. In a meantime, we also have a glass company to come out to give us an estimate on replacing two new glass windows and it will cost about $3000.00 to $4000.00. We submitted the proposal to our claims adjuster. A week or two later, they sent another inspector to our home for another inspection on our windows. About 2 weeks ago, we received a denial coverage letter from them. We then asked them for a detailed explanation of the denial.

On Sept 9, 2015, we received an email from the Catastrophe Claims Adjuster stated that "On8/27/2015-Per request from your office, we performed a re-inspection for rear elevation window glazing damages. Per insured, the two window glazings on the rear elevation were damaged by hail. The one double hung wood window with double pane glass shows damaged to outer glazing at the base of the sash, but there is no damage to the window screen. The screen is set on the outside of the frame resting approx. 3 inches from the glass. During re-inspection, a finger at the location of the glazing damage pushing with significant force toward the glazing, was still approx. 1-1.5 inches from the glazing. Due to this, it does not appear possible for hail to have caused the damage. The other half round window pointed out shows a hole in the outer glazing that is consistent with a BB gun hole. This too is not consistent with hail related damage. Insured stated that the half round glazing was approved for replacement, but it is not on the original estimate. The amount of approx. $1,400.00 dollars on the estimate is for painting windows due to damage to current coatings, not window replacement. The contractor bid presented is to fully replace the two rear windows with glazing damage, which is not warranted. We have provided photos to review. No changes have been made to original estimate at this time."

We would like them to replacement our broken glass windows. It is obviously due to hail damaged and NOT from a BB gun and impossible to have a ping pong ball sized hole in our double hung window with damaging the screen that is set outside of the window. With the strong with capacity and big hails, it can compress the screen and damage the glass window.

Please assist us on what we can do to have American Family Insurance replace our two broken glass windows.

Thank you for looking into the matter and we hope to hear from you soon.

Your prompt attention is greatly appreciated.

Sincerely,

[redacted]Desired Settlement: Would like American Family Insurance to cover and replacement our windows.

Thank you!

Business

Response:

September 14, 2015 September 14, 2015 Revdex.com of Wisconsin RE: ComplaintFile Name: [redacted] C [redacted] The attached complaint/inquiry was received today. The privacy laws require us to protect theconfidentiality of non-public information relating to our consumers and otherswho rely upon us. Maintaining theconfidentiality of this information is important to our company. Therefore, we are unable to send our responsedirectly to you. It is a company goal to provide the best possible serviceto consumers. Even though we are unableto reply directly to you, I have asked the appropriate department to researchthe concerns and respond directly to the complainant within ten business daysfrom the date of this letter. Sincerely,

Review: I purchased homeowners and auto insurance from this company on 8-29-2013. Since then there have been billing errors which I am still not sure are cleared up and have to do with being charged approximately 10% more than the original quote. In addition I was told a "picture taker" had come by, and with a ladder, climbed up and inspected my roof. I was told I needed to repair OR replace the roof or I would not be renewed when my policy expires. (It expires in August 2014)I saw the compact car the "picture taker" was using and she had no ladder. About a week after I was told about the non-renewal, I got a letter from the company stating it intended to cancel my policy on 12-4-2013 unless the roof was totally replaced. I feel I have received awful customer service from this insurance office!Desired Settlement: I want to receive the insurance I agreed to until it expires in August of 2014.

Business

Response:

RE: Complaint File Name: [redacted]

ID Number: [redacted]

Review: I spoke with [redacted] on the phone and explained my situation, that my monthly bill was $11 higher then what I was told the bill was going to be on the phone. Instead of crediting the difference I get a $26.39 bill for a collections agency. I only had American Family for less than a month and was not pleased with the service I was given. He didn't even call me back when I had questions about the policy. I just left messages.Desired Settlement: I don't even care about the $11, it's the principal that has me upset. That's why I'm not with American Family anymore. I would like the bill from collections to be taken care of.

Business

Response:

August 19, 2015 Revdex.com of Wisconsin10019 West Greenfield AvenueMilwaukee, WI 53214 RE: ComplaintFile Name: [redacted] The attached complaint/inquiry was received today. The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us. Maintaining the confidentiality of this information is important to our company. Therefore, we are unable to send our responsedirectly to you. It is a company goal to provide the best possible service to consumers. Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter. Sincerely, [redacted]Consumer Affairs AdvocateAmerican Family Mutual Insurance Company

Review: This is a complaint against AFIG (American Family insurance Group).

On September 26, 2014 a Roofing contractor covered by AFIG damaged my deck and roof. The roofer submitted in a claim to AFIG and then disappeared. A few days after the roof was completed we had heavy rain and the roof leaked in several places. I informed both the roofer and the roofer’s insurance company. It took five months for the insurance company to get someone out to my property. In the waiting I had to contact my insurance company in hopes to get the issues resolved. My insurance company declined my claim because it was damage caused by poor workmanship from the roofer. After around six months of waiting AFIG acknowledged liability and issued me an settlement offer. The estimate/settlement was full of mistakes and does not cover the needed repairs. I have tried to contact AFIG but with no luck on resolution. I need help resolving. One example was the estimate to repair my deck. AFIG offered 541.58 to repair. I had several contractors bid all turned down the work do to the newness (one year old) of the deck and the fact the stain was less than a year old. I finally had Sherwin Williams send their representative out and they agreed to fix at a cost of $3000.00. My roof and drywall damage still needs to be address, but for the time we have stopped the leaks by covering the bad areas.Desired Settlement: increase the settlement offer to cover needed repairs

Business

Response:

June 30, 2015

Revdex.com of Wisconsin

RE: Complaint File Name: [redacted]

The attached complaint/inquiry was received today. The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us. Maintaining the confidentiality of this information is important to our company.

Today, we also received an Ohio Department of Insurance complaint from Mr. [redacted]. We will be responding to that complaint and will not be responding to the Revdex.com complaint. The DOI complaint response is due to the OH DOI by 7-10-2015.

Sincerely,

Review: I recently discovered that American Family Insurance owed me some money from a claim that was filed many years ago. I spoke with [redacted] who informed me that I needed to submit a copy of my bankruptcy papers showing that Wells Fargo, the previous lean holder to the vehicle was included in the bankruptcy. I faxed over all of the requested documentation on May 20th. I have sent her 3 emails to follow up since then. Today is June 12th and I sent her another email asking what the status was, her response was the same as it was before - "I'll contact you when I hear back from them". In my email to her I mentioned that I've been trying to be patient, however this money could really help right now as I'm having to relocate my grandmother due to her husband unexpectedly passing away last Monday - Kristi could have offered her condolences, did she? No! That is poor customer service right there.

On one of the emails I sent to her I had to reforward it to her 2 days later because she had yet responded.Desired Settlement: I am requesting that the amount of money that is owed to me is paid to me. There is no reason why this money cannot be refunded to me.

Business

Response:

June 12, 2015

Revdex.com of Wisconsin

10019 West Greenfield Avenue

Milwaukee, WI 53214

RE: Complaint File Name: [redacted] E [redacted]

The attached complaint/inquiry was received today. The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us. Maintaining the confidentiality of this information is important to our company. Therefore, we are unable to send our response directly to you.

It is a company goal to provide the best possible service to consumers. Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

Consumer

Response:

Hello,

Review: On July 27,2013 my wife contacted American Family Insurance to report water was coming into are kitchen and more than likely there was a problem with the roof. We where advised that an agent would contact us in 48 hrs. On 7/29/13 3:00 pm A Claims adjuster [redacted] came out to review our problem with the leak he walked around my house with me took pictures of my kitchen where the water was coming in. He also took pictures in the kitchen over a window on the other side of the room where water stains where and a half ceiling where water had been dripping from. [redacted] also took pictures in a separate room which is our Family room and attic and up on the roof an no time did he ever measure anything. On 8/1/13 my wife and I received two separate letters from American Family Insurance had ran our credit and ever though my wife and I are married, my wife's name is not listed on the house. Why they sent two separate letters with each of our names on it. We had no idea they where going to run our credit. we where never asked and they didn't tell us nor was there any reason to and we both have good credit and this is going to go against our credit now with them doing this and I am very unhappy about this. We still had not heard anything from the claims adjuster until we called 8/5/13 to complain about not hearing as for the status of claim. We called claim adjuster again 8/6/13 4:00 pm we where advised he said his system was down he couldn't put the claim together. My wife called the claims department on 8/8/13 they said he was not available but would give him the message he called my wife back in 5 minutes to advise her they where not going to pay for anything it was normal ware and tare on the roof. Also they are only going to cover the dry wall spot where the water stained it in the kitchen,and dinning room. I called [redacted]'s Supervisor [redacted] and complained about what was going on. He stated that I should get an estimate on the repair of the roof. The next day 8/9/13 we received an estimate from American Family Insurance without them measuring anything that only cover the spot in the kitchen. I got an estimate on the repair of the roof a few days later and called [redacted], he did not answer, so I left a voice mail stating that I had a estimate. I never got a call back or anything from the supervisor [redacted] about where to send the estimate that day. I've called back several times that week and ha still not heard from the claims adjuster or his supervisor. I tried calling again the week of 8/12/13 and still have not got any reply. We have a high deductible of $1000 and they only want to pay $106 for the repairs. I'm a first time military home buyer that feels like American Family Insurance is taking advantage of military personnel active or retired. Every claim I've had with them I've been through some type of hassle. This one is the worst by far.Desired Settlement: We want American Family Insurance to pay for the repair of the roof and other damages that was cause by the storms. [redacted] asked for the estimate as to say that they were going to pay.

Business

Response:

August 20, 2013

The customer service is absolutely unacceptable. My daughter was hit by another driver that was insured by American Family and it has now been close to 5 months trying to get them to settle this claim. The adjuster is never in his office, and he never returns calls. When I call and try to talk with someone else about the claim, I get shuffled around and told the adjuster is the only one who can tell me where the process is currently at....but the adjuster never answers his phone nor returns his calls!!! The courts have ordered the other driver to pay restitution but the driver insists the insurance will pay - but, can't reach American Family. I have had much better customer service with State Farm and with Progressive. I will never purchase insurance through American Family.

Review: In early February 2014 I requested a quote for homeowner's insurance from Agent [redacted], whose office in Austell, GA is not listed in your database. I requested a higher replacement coverage than she offered. When she requoted the new coverage, I refused the coverage. She issued a policy without my permission. I have had at least five conversations with Ms [redacted], once with the corporate office on the line and told her I did not accept or agree to that coverage. I just received a letter April 1, 2014 stating that Ms [redacted] has resubmitted a charge and received payment under fraudulent means to my mortgage company and has received payment from Wells Fargo.Desired Settlement: I would like American Family Insurance to return the payment to Wells Fargo and to cease and desist from fraudulently requesting payment for services I have not requested.

Business

Response:

April 7, 2014

Review: I was in a wreck with someone that uses this company. It happened on March 28. they hit me and was sited at the scene. I called my insurance and American family to start a claim. On 3/29 my insurance went and retrieved my car from where it was towed and put it in a shop. I had no rental coverage on my insurance so I needed AMFAM to take liability and get me in a car. They didn't take liability until 4- 4. I called and spoke to an attorney and they reached out to AMFAM. So they told them it was okay for them to contact me for the property damage portion. So I called and they gave me a Enterprise reservation # and told me to call and get a car. Enterprise had no vehicles from that day until Friday 4-8. So from 3/29 until 4-8 I was without a vehicle and had to rent from someone else out of pocket. the claim adjuster from AF has never called me and went over my damages or let me voice my concerns. my car was ready on 5/3 and I went to retrieve it and it still wasn't ready I had to leave it. AF canceled my rental that day even though I couldn't get it until 5-4 and I still am not satisfied with my car. I called asked for a supervisor and even sent an email to their HR department for someone to follow up. Still nothing. I have receipts to turn in for reimbursement for the 10 days of rental that I was out of pocket plus enterprise charged me for 5-4 rental when my vehicle wasn't ready I need to be reimburse for that. I had groceries in my car eggs broke milk burst so I need the carpet and inside the car cleaned My son was in the car with minor injuries. I just need to speak to someone to voice my concerns. At this point I have received no calls and when I call in I get no where and I am treated very rudely. I know it is because I spoke to a lawyer on the body injury part for me. Glad I did because since filing a claim with them on 3-28 I have gotten no where with them at all.Desired Settlement: I want a manager to call me because I can't get anywhere with [redacted]very rude) or anybody else I speak to. I would like to be reimburse for the 10 days of rental I paid. I would like my car cleaned on the inside from where the groceries spilled and made a mess. I would also like some pain and suffering for my son that was in the vehicle with me

Business

Response:

May 6, 2016 WI Revdex.com RE: Complaint File Name: The attached complaint/inquiry was received today. The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us. Maintaining the confidentiality of this information is important to our company. Therefore, we are unable to send our response directly to you. It is a company goal to provide the best possible service to consumers. Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to Ms. [redacted] no later than Monday, May 16, 2106. Sincerely, [redacted] Consumer Affairs Advocate American Family Insurance Company (800) 692-6326 X30799 [email protected]

Review: I was in an auto accident on 4/20. As a result I now have temporomandibular joint (TMJ) disorder as diagnosed by a medical professional. Adjuster, [redacted] said that my medical expenses would be covered. She authorized one visit to Kaiser for a neck injury. When I told her that I went to a doctor about my jaw pain and clicking she promptly sent a letter that said AmFam is not at fault although the medical professional has determined the injury to be the result of the accident. I am in pain on a daily basis and I need to see a TMJ specialist in hopes to resolve the condition.Desired Settlement: Medical expenses related to this issue, reimbursement of any loss wages that result from doctor appointments, compensation for pain and suffering.

Business

Response:

October 29, 2013

Review: Two months ago I signed up for auto/life/rental insurance with American Family Insurance. I signed up for auto pay starting the day I signed all the paper work. My payment was due on the 23rd of every month and my life insurance was do on the 12th of every month. My life insurance came out twice with out auto pay but my auto/rental did not. I sent called my agent asking how long it would take for the money to be pulled out of my account and I didn't get a call back. After a week I called the office explaining the issue, a female in the office seem upset I was bothering her with my concerned and told me that if I have auto pay the computer takes care of the payment so if nothing has been taken out then I don't owe the company anything and I just have extra money. Three weeks later I got a letter from my financial company stating that one of my vehicles weren't cover. I called the office back and spoke to another female in the office telling her that I needed a letter sent to my financial company (again) so I don't get penalized stating I have current insurance. I asked her about my "free" month of coverage and she said that maybe I already paid it when I signed up but the system takes care of the payment so I'll be fine. A few days later I bought a new car and called to add it to my policy. Today I opened a letter, while I was looking for my insurance card, stating my insurance was cancelled due to no payment. I called the company upset explaining the whole issue over again to the same women. She told me there was nothing she could do that I should had called and paid my bill. I explained that I had called a few times and spoke with her once about this issue and about other things less then 7 days ago and everyone told me I was fine that nothing was wrong. She told me she sent me a bill and I should have known. After explaining again that I set up auto pay and called to make sure everything was ok then being told everything was fine from the people in the office, I assumed everything was fine.Desired Settlement: The office gave me a 1-800 number and they only took off the late fees and stopped the cancellation, but they informed me that I had other charges added to my account. I've asked for the new charges to be explained to me but she said she wasn't sure and would have to get back to me. I have been waiting for 4 hours not and I still haven't got a call back explaining the new charges but was told that I owe $413.00 by the 23rd because they made a mistake and didn't take my payment last month.

Business

Response:

October 1, 2013

Review: I was a customer with American Family. At the end of November they took their insurance premiums for December of $181.00. I cancelled insurance with them as of December 1st. I received a bill in the mail stating that I owed them more money. I called the company and they stated that the 181.00 only covered me till the 7th of December and that I owed them for the rest. I have had billing issues with them since I started and they refuse to correct it.Desired Settlement: I would like my money back. I believe that they are fraudulent charging me for a service that they did not provide.

Business

Response:

December 23, 2014

Review: I cancelled my auto & home insurance with them on 7/22/14, the auto insurance was due for renewal, however my homeowners insurance was paid up through April 2015, and was therefore due a refund for the period from August 2014 to April 2015 and I stated this in my letter to them informing them I was cancelling insurance through them to go with another company, (Liberty Mutual). They have since choosen to ignor my requests for a refund therefore I am filing this complaint. The refund should be approximately $250.Desired Settlement: To repay the balance of my homeowners insurance, I paid $376 in April 2014 for a full year, my policy was terminated in August 2014, therefore I am due a refund of approximately $250.

Business

Response:

September 30, 2014