American Family Insurance

Review: I had been insured with American family auto insurance for one and a half year. And I changed my car 2 months ago. I called my insurance company same day to let them know. I got couple quotes from couple other companies around $220. And I got a quote for $202 from amfam insurance.thats why I stick with American family. But later I noticed that it has been charged $273 from my account. The agreement that I signed with company is $202 and they made a $71 unauthorized charge from my account plus to make me stay in current insurance I had been lied. Later on 07/01 I called the company to cancel my insurance. They said okay but they charged another $273 from my account next day. And I called them before the cycle starts but they are telling me that they re going to refund $171. And they made another unauthorized charge from my account for $102Desired Settlement: I want to get $71 and $102 total amount $173 unauthorized charge back to me.

Business

Response:

July 8, 2014

Review: I requested to report a water damage claim on 1/15/14 directly with the American Family Insurance agency for my condo association. I was told by American Family that the building management ([redacted]) needed to approve the request first. On 1/16/14 I received a denial email from both American Family and [redacted] that there a claim will not be filed and there is not an insurance issue. I have had ongoing water damage and water leaks in my home since 1/10/14 in which [redacted] has not addressed or attempted to prevent/resolved permanently. I contacted my personal condo HO6 policy for assistance and they told me that my condo policy does not cover building/structural issues, and that I need to file a claim with the condo association since this is a building issue, impacting my unit. I filed a complaint with American Family Consumer Affairs and was told I could file a complaint with the 1-800 number. I did this on 1/20/14 and was told I would hear in 48 hours from a claims adjuster. Within 1 hour I received a threatening and harassing voicemail from a [redacted] telling me I don't have the right to file a claim and I never should have done it. He went on and on about this, saying I am responsible for paying for building damages up to $5000. I filed a few more complaints since then with American Family and no one will respond. I received a call today saying the claim I filed has been immediately closed as I was told I do not have the right to file a claim against my condo association. I strongly disagree- I am a homeowner in this association in which this insurance policy is there to protect the building and there is a serious problem with the building causing leaks and a wet attic above my bedroom that has been ignored since 1/10/14.Desired Settlement: I expect American Family to investigate this claim to the full extent. Any normal insurance claim involves an adjuster inspecting the situation or bringing in a 3rd party professional to assess the damage. This has not been done since the start of the water damage and water leaks on 1/10/14. It is only fair that this situation is reviewed like any other claim instead of immediately being closed for no valid reason. It is not safe or healthy to be living under water leaks and water damage.

Business

Response:

RE: Complaint File Name: [redacted]

Review: Company failed to return calls regarding a reissued check. One check was issued to me and to my knowledge. Was never deposited or cashed. I spend time is ms in a rural area and there is no Wells Fargo bank close, so I mailed the check. Check was never deposited. I asked for a replacement from American family. I talked to [redacted] ###-###-####. [redacted] reissued no problem. I made deposit to Wells Fargo on 12/19/2013 at Wisconsin branch. On 12/24/13 monies was retracted. I called Wells Fargo and they told me that there had been a stop payment on that check. I called [redacted] and explained what Wells Fargo told me. [redacted] told me to tell wells forge to call I'm and he would explain. Wells Fargo refused to call American family and American refuses to answer my calls. The check was in the amount $556.19 for stolen property .Desired Settlement: Send check back

Business

Response:

January 29, 2014

Review: I had a car accident and American Family sent my car to their recommended body shop. It took 2 months to repair my car. After 1 month they kept committing to dates of completion and did not keep their word. At the 6 week mark I told them to I would have to purchase another car since it was apparent they were not going to complete it in a reasonable time period. They should have totaled the car but only cared about their bottom line-not me- the one who has been paying for insurance coverage and my situation. I told them to keep the car and deal directly with the auto body shop. They still continued to make no progress. At the 2 month mark, they called me and said the car was complete. I told them I was not interested anymore. They agreed if I took the car myself and sold it on my own they would pay me back $1000 to reimburse me for my deductible that I would have to pay the body shop and $6,000 for diminished value. They initially sent ME a check for $2500 in my name only and then a second check for $7,000 as per our verbal and written agreement. I have a notarized document from them for $7,000 I will release liability and close the case. They then cancelled the $7,000 check and called me and said the check had to be sent to my car lender. This is not what we agreed to verbally and in writing with notarization. They need to pay me what they owe me. This company has been repulsive to deal with since the very beginning. They have made many commitments and then changed their minds. This is not how you do business.Desired Settlement: I need a check in my name only for $7,000 as per our agreement.

Business

Response:

November 15, 2013

Review: I am about to close on a new house purchase and I need to obtain home owners insurance. I received a quote from [redacted] on 11-20-13 for 685 dollars, her office staff, [redacted] told me the quote was not a valid until they took pictures and had underwriters approval. Pictures were taken on or around 12-3-13 due to the holidays and rain. On December 5 1:00 the final quote/contract price came in at 559 dollars. I spoke to [redacted] via email and phone to accept the price and asked if I need to pay it now by credit card. She said, "If you are paying by escrow that she would need the loan number and contact information. AT 1:30pm on Dec. 5th, I gave her the information and had a policy. At 5:15 pm on Dec. 6th, [redacted] calls to inform me that the policy is not valid because the price was too cheap and wanted to change the price to 805. I spent 2 hours on the phone friday night to try and resolve this but it was after hours. I have followed 3 times this morning with no response from [redacted], [redacted]'s supervisor. I need help with this Today, to ensure my closing date for a home purchase.

Product_Or_Service: Home Owners InsuranceDesired Settlement: DesiredSettlementID: Other (requires explanation)

I would like to purchase the home insurance policy for $559.00

Business

Response:

December 11, 2013

Review: We have been customer's of American Family Insurance for about 14 years. 12 years ago we built a new home and American Family has been our one and only homeowners insurance company since then. About 2 years ago, after a wind and hail storm we filed our first claim. American Family send an adjustor out while we were at work and we were too naive to know we should have had a contractor meet with them as well. They turned down our claim and then a couple months later they put an ACV policy on our insurance due to the "condition" of our roof. This is a roof that is only 12 years old now. Fast forward 2 years, we are trying to file another claim that they won't pay for the full roof because of this ACV claim. Roof's are supposed to last 30 years unless affected by weather and after 10 years we had damage due to storms. Many of the houses in our area have had roofs replaced over the last 2 years and haven't had any issues with their insurance company. This leads me to believe the problem is with American Family and the way they do business. I am filing a claim so people will think twice about giving American family their money each month.Desired Settlement: DesiredSettlementID: Replacement

Roof replacement

Business

Response:

November 15, 2013

Review: This is a bit complicated, but I'm going to try to spell it out as best I can.

A few years ago I was insured through American Family, I had found a better offer and a much more convenient office or me, so I switched insurance companies.

After I had switched I was told by American Family that I could not switch until my next renewal date and that I was still responsible for what was left on my premium, I disagreed and refused to pay for a service that I'm no longer using.

My mother was still insured through American Family and my son recently turned 16 and got a car, since he lives with her, they added him to her insurance. She had full coverage on her vehicle, which is still being paid off. He only put liability on his car for a number of reasons.

Earlier this month she was informed that they had taken full coverage off of her car and put it on my son's car, took the liability off his car and put the liability coverage on her car, all done without any consent whatsoever. When asked why this was done, they told her it was because I still owed money from when I dropped them as my insurance provider. As far as I know, this isn't even legal, changing someone's coverage without any consent is absurd, let alone a shady practice if it is somehow legal to do.

I'm looking now, but I'm relatively sure this debt has already been paid back to a collection agency, even though there's no reason for them to continue to get paid when not providing a service.

This action on their part needs to stop immediately.Desired Settlement: Fix the liability and full coverage swap that's been done and leave me alone for switching insurance companies.

Business

Response:

WI Revdex.com

10019 West Greenfield Avenue

Milwaukee, WI 53214

RE: Complaint File Name: [redacted]

The attached complaint/inquiry was received today. The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us. Maintaining the confidentiality of this information is important to our company. Therefore, we are unable to send our response directly to you.

It is a company goal to provide the best possible service to consumers. Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter.

Sincerely,

Review: On March 30, we emailed our American Family Insurance agent about a leak from our roof onto our front porch. She responded that that we need to have a roofer come out inspect the roof for damage. She also gave an explanation of a defective shingle from a company called Atlas Chalet. She said if we ended up having this shingle that American Family Insurance would not cover defective shingles, only storm damage. She also said that if we had this type of shingle that American Family would likely non-renew our policy. On April 16 a roofing contractor inspected our roof and said that we had wind damage. In addition he verified that the shingles were Atlas Chalet. On April 17 we emailed the agency to begin the claims process. On April 24 the American Family Insurance adjuster assistant and the roofing contractor inspected the roof. Both the assistant & the contractor that inspected the roof claimed that the wind damage was enough to warrant a full replacement. The adjuster that did not see the roof, on the other hand, gave us a report that American Family Insurance would replace only 54 shingles, but no indication that they would be "like-kind quality". We called American Family Insurance claims supervisor to request a second inspection by a different adjuster. We were told that they do not do that, but we could have the contractor send a detailed report. On May 4, the roofing contactor sent a report to the original adjuster. After 7 days of no response, on May 11 we sent an email to the claims adjuster requesting response to the report sent by roofing contractor. After another 7 days of no response, on May 18 we sent a second email request for response. Also on May 18, we called the agency to report that the claims adjuster had not responded for 2 weeks. The agency spoke to the claims adjuster and he recommended that we pursue the manufacturer for replacement because we have Atlas Chalet Shingles. The manufacturer claims there is no issue with the shingles. On May 19th we got a second opinion from another contractor. He agreed with the first contractor and the assist inspector, that since Atlas Shingles are discontinued, and there is storm damage, the only proper fix would be a full replacement of the roof. This coincides with what the GA State Insurance Commissioner said on the Fox5 News Atlanta reports with Randy [redacted]. He named American Family Insurance as one of two insurance companies not paying to properly repair roofs in our area, which would be with like-kind quality shingles. We have had American Family Insurance for 5 years and this is our first claim.Desired Settlement: Full replacement of roof with like-kind quality shingles.

Business

Response:

June 9, 2015

Revdex.com of Wisconsin

RE: Complaint File Name: [redacted]

The attached complaint/inquiry was received today. The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us. Maintaining the confidentiality of this information is important to our company. Therefore, we are unable to send our response directly to you.

American Family has received a GA DOI complaint and will respond directly to the Georgia Department of Insurance and will not be responding to Mr. [redacted] directly.

Sincerely,

Consumer

Response:

Review: On several occassions I brought my car to Mr. [redacted] for a check engine light. On every occasion he reset the check engine light/codes and told me that the car was fine to drive. On the fourth and final time that he looked at my car, the next time I started the car the engine died. I had only driven the car approx. 3 miles since Mr. [redacted] had last looked at the car. Mr. [redacted] then tore apart my car engine and gave me what seemed to be wrong with the car - and why the engine was ruined. The reason he gave me for the engine failure has now been proven to be impossible under the given state of certain parts of the engine. The work that Mr. [redacted] did on the car when we determined that the engine was ruined now does not allow another mechanic to find out what really happened to the car; ie. Mr. [redacted] started taking apart the components to the engine, and subsequently documented nothing and provided nothing but a couple of photos to show me what he did to the car. I have not been provided any documentation in regards to three of the times he reset my engine codes. I have filed complaints but am stuck in a unique position where Mr. [redacted] has made it impossible to find out what actually happened to my car. It is clear that he was negligent in telling me that the car was ok to drive - but he will accept no responsibility and did everything he could to make it impossible for another mechanic to find out what really happened to the car. Now I am left with a ruined engine, no paperwork for what he did to the car, and no way to find what happened to the car - and most importantly no car as it is totaled. Repairs exceed value of car. There has been much speculation on my part as to what happened, but I am not a mechanic, so every guess I have made so far about what happened to the car has been wrong, American Family Insurance has looked at the car, but not thorough enough, and they did not inspect the correct parts. There is much more info on this situation, not enough space here.Product_Or_Service: Auto RepairAccount_Number: Claim # [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

DesiredSettlementID: ReplacementIt is Mr. [redacted]'s duty as a mechanic to provide me with the missing information/paperwork on my car. He can not clear engine codes and give me my car back without printing out a report of check engine codes and why it was ok to clear the codes and then tell me it was ok to drive the car. As well as incomplete documentation on other appts.It is his responsibility to replace the engine, at this point that is impo

Business

Response:

January 20, 2015

Review: My husband and I have been American Family Insurance customers for 27 years. We are responsible clients who do not believe in taking advantage of any service. We pay our premiums on time and do not remember ever filing any claim on our home-owners policy. Having moved from a large the larger home where we raised our children, we now own a small mobile home. On December 8th I woke to discover a gushing water pipe in my master bedroom closet. I immediately called a plumber who told me to call trailer court maintenance to turn the water off; which I did. The plumber could not arrive until 4:30. Once the main water was turned off, I began clean-up (to the best of my ability).

I began by taking everything I could from the overly-stuffed closet and sorting into piles of dry and wet clothing. Due to lack of available space in the mobile home, I had both my everyday clothing and keep-sake apparel in this closet. Many items that meant a great deal to me were completely ruined... special dry-clean only dresses, wool/cashmere sweaters, leather boots and purses, etc. I discarded the things that could not be cleaned and washed the garments that could. I spent the rest of the day mopping and soaking up water to the best of my ability and placed fans in the room in hopes of drying up the mess.

Approximately ten days later (thinking that the mess was bone dry and everything would be fine) I attempted to replace the contents of the closet... only to discover that the floor of the closet was still wet. That is when I decided it best to contact our insurance company.

American Family sent Serv-Pro in to clean up the mess. Serv Pro was WONDERFUL and did the clean-up. During clean up however, the worker showed me what looked like a fine mist of dust beneath our 300 pound wooden armoir that backs against the closet wall; he explained that it was the start of mildew and that the bedroom floor as well as the carpet and walls were going to need to be replaced. Serv-Pro cut (continued)Desired Settlement: large holes into the dry wall to dry the walls.

American Family sent Adjustor [redacted] to survey the damage and write us a check to cover repair. Upon entering our trailer, Mr. [redacted] appeared put-out and hurried. He was condescending in both speech and demeanor, as if too good to be in my home. Mr. [redacted]'s patronizing behavior moved from indifferent to argumentative.

Business

Response:

January 4, 2016 WI Revdex.com 10019 West Greenfield Ave Milwaukee, WI 53214 RE: Complaint File Name: [redacted] The attached complaint/inquiry was received today. The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us. Maintaining the confidentiality of this information is important to our company. Therefore, we are unable to send our response directly to you. It is a company goal to provide the best possible service to consumers. Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant by January 18, 2016. Sincerely,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and am moving forward in good faith in hopes of satisfactory resolution.

Regards,

Review: I purchased a commercial insurance policy for my business to protect my assets in case of a loss. In June of 2014 my business was struck by lightening and all of my equipment was damaged. The AC unit and all of the refrigeration in my business needed to be repaired. My 2-door stainless steel refrigerator and ice machine were total losses and need to be replaced. I filed a claim on 9/11/2014 and no one from American Family ever came to my location to adjust my claim. Instead, the company has only paid the spoilage portion of my claim and still have not paid for my business income loss or property damage. I purchased coverage specifically for these purposes and the company is operating in bad faith. My policy is clear in that I am covered for my losses but the company refuses to pay my claim. I have never received a denial letter, nor has the company responded to the formal complaint that I filed on 11/21/14 despite the fact that they stated that their policy was to respond in 10 business days. This is the WORSE insurance experience and it is a sham! As an insured, I purchased specific coverage to protect my business and for the company not to honor this contract is a clear case of bad faith. Moreover, the agent that wrote my policy is incompetent and unavailable for customers. As a business owner I know that certain procedural processes are required in conducting business such as local licenses and permits. It is obvious that the agent that sold me my policy does not even have a valid business license or certificate of occupancy-as those documents are to be displayed for public view. Essentially, he is writing policies on behalf of American Family illegally. This company advertises services such as protecting dreams, when in reality they create nightmares with their inefficient processes and unethical business practices.Desired Settlement: 1.) I am specifically requesting payment for my cooler (replacement value $3,000.00)

2.) To be paid for 40 days of business income loss @ $300.00 per day.

3.) An additional spoilage payout up to the limit of the policy. As my food is spoiling prematurely because I do not have the right type of coolers to store my food.

4.) Replacement of my ice machine valued at $1,000.00, and $300.00 for labor costs to have it uninstalled and re-installed.

5.) Reimbursement for HVAC and refrigeration repair invoices.

6.) Storage payment of $179.00 per month for 5 months

7.) Termination of [redacted]s contract for fraud and deceptive business practices.

8.) Training for your “Desk Claim Adjusters” so that they are competent and efficient in their duties.

Business

Response:

December 29, 2014

My experience with American Family Insurance is extremely horrible. However, at first all was just okay. The monthly bills were very expensive. The second car I owned costed way less per month on the loan than what I was paying for insurance. After 3 years with American Family Insurance, I had to file a claim because my car had caught on fire because of a small gas leak in the return rail. The adjuster came and said I wasn't covered for the fire on my FULL COVERAGE POLICY. Even though it clearly stated in my policy that I was covered for fire, he argued that it was an electrical malfunction. A gas leak is not an electrical malfunction, so a second adjuster came a week later after continuous arguing on the phone. He couldn't argue with the evidence that I had presented him, so I finally was told that I was covered. After being WITHOUT a car for a MONTH, I finally got the check and was able to purchase a new car. There is absolutely no reason that a claim should take a month to get a check, especially on a full coverage policy that was extremely expensive. I paid more in insurance than I paid for the car. So in the end, I was out of a lot of money. On top of all that, I had to follow up on the claim at least half a dozen times because there was little to no progression on a daily basis. 3 years with them without missing a payment and I will never again have them as my insurance company.

Review: I removed my licensed driver daughter from my car insurance. The agent said ok she is all cancelled and issued a refund check in October of 2013. Then around the 20th of December I received a bill for 266.00. When I called to get an explanation of this bill I was told that I had to have my daughter on my insurance since she lived in my house. I stated that I was never told about this policy so I would not pay the back billed amount but would pay the amount from this day forward. They said that I would have to pay the back billed amount. I paid my regular insurance in both November and December and they did not bill me for her until December. This is a mistake that they made and they need to remove the back billed amount then I will be happy to pay the amount after they notified me of this policy.

Product_Or_Service: Car insurance

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I would like them to remove the back billed amount which is from October 23rd through December of 2013.

Business

Response:

January 3, 2014

Review: My property has been insured with American Family since 1992 and never made a claim until now. When I got home from work I found that the back glass door and frame from the sliding door were broken. After calling the police and making a report I called American family insurance to make a claim. I followed instructions after given police report number to the claim representative I was told to faxed how much was going to cost for repairs or replacement. I went to home depot and I was given an appointment for them to came in and measure door. I was told door could not be fix because parts could be found and home depot replaces doors that I needed to replace the whole back door (special order). I went back after two days to home depot to get information on how much will be the cost and I faxed documents to American Family and called to see if documents were received. I faxed documents to insurance I was told that I checked will be send with minus deductible. Later I got a called telling that I needed to order door and that a partial check will be send to me and after everything got fixed a balance was going to be send but they were going to apply deductible and how old the door was. I explained how I was going to order a $3000 door because I have to pay first for door to be order. I tried to explain to him to send check to home depot because I could not afford$3000. This second claim handler was rude and I have never heard from anybody again. Meanwhile I am afraid the back door have been reinforced but there is only vinyl and a just one glass layer holding door. I have already called police again because I was at home and I heard something being throw at the glass door. While a home I can not sleep and my 17 year daughter is not staying at home because there is not a stable door in the home. I am looking for another insurance but I can not believe they are trying not to paid for the door. It made take 3-5 weeks after door is paid for order to came in and for them to replace door meanwhile my daughter and I we are home with basically no door in the back. I have to take time from work regarding this issue when Shelby Demuth said I was going to get door paid minus deductible.Desired Settlement: I want a back door; After 24 years American Family did not came thru basically I have been paying for coverage and there is none with this company.

Business

Response:

December 8, 2015Revdex.com of Wisconsin 10019 West Greenfield AvenueMilwaukee, WI 53214RE: Complaint

File Name: [redacted]The attached complaint was received today. The privacy laws require us to protect the

confidentiality of non-public information relating to our consumers and others

who rely upon us. Maintaining the

confidentiality of this information is important to our company. Therefore, we are unable to send our response

directly to you.It is a company goal to provide the best possible service

to consumers. Even though we are unable

to reply directly to you, I have asked the appropriate department to research

the concerns and respond directly to the complainant within ten business days

from the date of this letter.Sincerely,

Review: I have been insured with American Family Insurance for more than one year now. I had an incident happen on July 2, 2013 where my 2009 Jeep Patriot was broken into and items stolen. I filed a claim which was handled properly. On August 25, 2013 I discovered that my 1995 Nissan 300ZX had back end damage when I arrived at a friends house to pick up my car. No one had seen what had happened. I called my insurance claims center the following day to report the incident and to find out what the deductible was on a hit and run. I was advised the cost would be $300.00. On August 29, 2013 I left Washington State for Colorado and all my belongings were in Washington so I did not pursue the issue at that time. I returned to Washington State on September 22, 2013 to obtain my belongings as I was relocating to Las Vegas, NV for work. Once I arrived in Las Vegas, I had an opportunity to research what my cost would be if I were to have the repairs done myself. I determined it would be more than the $300.00 deductible so I proceeded to file a claim on my insurance. Repairs were approved and I took my car to a repair shop of my choice on 10/28/2013. The following day, the repair shop called to advise me that they had not received the assignment from the insurance company to begin repairs. I called the adjuster [redacted], who advised me that further review of my claim was needed. After not hearing back from [redacted] for a few weeks, I called him on 11/19/2013 to inquire what more was needed. [redacted] advised me that they were denying my claim because the witness they spoke with stated the incident happened in July when my Nissan was not covered. I advised [redacted] that the incident that happened in July was when my Jeep was broken into. [redacted] insisted that they were going to take the word of the witness whom intentionally gave the investigators false information due to a conflict between her and I. I feel that [redacted] is intentionally siding with the witness to get out of having to pay for the damage to my vehicle.Desired Settlement: I would like my claim reviewed again as the dates under review are incorrect and I would like the insurance company I pay money to for coverage to take the time to listen and trust their insured and not a habitual liar.

Business

Response:

November 20, 2013

Review: American family has delayed and passed the buck now 3 times to an investigator who indirectly accused me of sabotaging my boat for a claim. 100 percent false and no grounds. Snooped around the marina asking same questions of my mechanic. We agreed on a day last friday so I coupd be present. He showed one day earlier without my knowledge.

Now the enginge is surely junk

Extremely disappointed in poor commun ication and zero follow up

25 yr faithful multi policy disgruntled customer

11 days out still no answers or response from upper managementDesired Settlement: Pay fair market value of boat and trailer

Business

Response:

September 17, 2015 RE: ComplaintFile Name: [redacted]

[redacted] IDNumber: [redacted] The attached complaint/inquiry was received today. The privacy laws require us to protect theconfidentiality of non-public information relating to our consumers and otherswho rely upon us. Maintaining theconfidentiality of this information is important to our company. Therefore, we are unable to send our responsedirectly to you. It is a company goal to provide the best possible serviceto consumers. Even though we are unableto reply directly to you, I have asked the appropriate department to researchthe concerns and respond directly to the complainant within ten business daysfrom the date of this letter. Sincerely, Consumer Affairs AdvocateAmericanFamily Mutual Insurance Company

Review: 22 days now after my husband had a vehicle collision we are still without a reliable vehicle because American Family Insurance is taking their time resolving our claim. We have 2 small children in our home, one which has a severe life threatening allergy which I have had to walk to the pharmacy to get his medicine for and I also have a step child who lives an hour away which we are unable to pick up. I have also had to cancel doctor appointments are unable to get to the store to get groceries, and I missed out on a job opportunity because of this.Desired Settlement: Would like to be reimbursed the 85% of the price of a rental car for all the days that we have not had a reliable vehicle for transportation.

Business

Response:

WI Revdex.com

Review: I HAVE DONE EVERYTHING HE ASK ME TO DO BUT HE IS GIVING ME THE RUN AROUND I CALL AND NO ONE CAN RESOLVE IT AND WHEN I ASK TO SPEAK TO HIM HE IS NEVER AROUND AND THAY WONT TO BE VERY DISREPECETFUL TO ME AND I ASK TO SPEAK TO HIS MANGER AND THAT WILL NOT LET ME TALK TO HIM TALKING ABOUT THAY DONT KNOW WHO HE ISDesired Settlement: I WILL LIKE MY 130.24 THAT WAS PROMISE TO ME

Business

Response:

August 27, 2014

I would never recommend ?American Family Insurance, my agent [redacted] out of Grandview, MO has no sense of customer service and is outright RUDE. They overcharge me for car and renters insurance and then hit me with 'fees' that they never told me about. The response from him is they don't know how to communicate 'fees' to a customer? Hmmmm I would say an email is appropriate? I have been insured with them for over 7 years and instead of handling the situation, he decides to exchange caddy emails back and forth that were extremely rude and unprofessional. When I said I want to cancel my insurance his response is 'FANTASTIC'. Worst Insurance company!! Worst Customer Service!!

Review: I was hit from behind by an American Family Insurance holder. Forget the horrible service I have received since being hit in early March. My car was greatly damaged and lost all value. This company refuses to compensate my for the diminished value. They first offered $300, then $1600, now $2000. They have provided a report that is full of contradictions, fabrications, and numbers pulled from the air. According to their report, I should receive over $6800. A comp was done with a similar car that sold for $26,800, however, I have not found anyone that would purchase my vehicle for over $20,000. Furthermore the comp used was for a regular bolster not a limited edition which would increase the value. I have written everyone to include the CEO. I have tried everything to reach a resolution. Unfortunately, they are set on stealing my value. I was hit in Atlanta but live in Jacksonville. This company left me stranded in Atlanta. It took over a week to get a rental from American, which of course left me stranded yet again. Also, their appraiser stated that the repairs were not done properly. American Family says they have nothing to do with the repairs and are not responsible nor will they make the necessary corrections.Desired Settlement: $6800 in diminished value paid immediately. Plus my car repaired properly.

Business

Response:

July 1, 2014