American Family Insurance

WHAT HAPPENED TO JD P*** - AMERICAN FAMILY INSURANCE
“Your trusted American Family Insurance Agent”
Washington, BLVD., Ogden, UT
- Why was I not notified by mail, email or a phone call - Are they not concerned they will lose my business as a customer? This is unethical and sneakyMy Premium went up dramatically-with no explanation It has made a mess out of my policy and I am refusing to pay the new marked up premium of $per month I am aware the brokerage makes a “back end fee” by raising it This is gross negligence - as my vehicle has a lien holder with strict requirements of coverage -now it has caused a liability as the vehicle now becomes under insured- Automatic Bill pay was sent out faithfully each month on time from my Credit Union account- only to discover a problem in FebruaryI was told it increased in JanuaryI cannot afford that Premium What happened!! I have great credit and no problems - There was nothing sent in the mail or email- I found out

October 7,
Revdex.com of Wisconsin
West Greenfield Avenue
Milwaukee, WI
RE: Complaint File Name: *** ***
The attached complaint/inquiry was received today. American Family responded to the complainant *** *** on October 6, via US Postal Mail. Understandably, Mr*** has not received the response as of yet but should receive it shortly through the mail.
I thank you in advance for your patience.
Sincerely,

RE: Complaint File Name: *** ***
The above additional complaint correspondence was received today. As previously stated, our response will be sent directly to the complainant within business days from 1/21/15, which is the date the original Revdex.com complaint had been received.
Respectfully,

Thank you for taking the time to contact our agency regarding the complaint filed by *** ***. Below is the timeline of events involving *** *** and the situation: March 16, 2017: *** *** was driving his girlfriend’s mother’s truck when it was struck by another
vehicle that ran a red light. At the time of the incident, this vehicle was uninsuredMarch 22, 2017: Our agency was contacted by ***’s mother, ***, who stated he was involved in the incident in which she stated they were going to pursue their claim through the other party and would like to close the claim with American FamilyMarch 23, 2017: Our agency sent the following email information to ***, “Hi ***, I spoke with *** this morning regarding ***’s accident. You will need either *** or the person who owns the truck that he was driving to contact the agency that covers the insurance for the truck. They will need to file a “Certificate of Compliance”, they will need his driver’s license number to file that with the BMV. If the form is not filed he should receive a letter from the BMV stating that his license will be suspended if financial responsibility for that vehicle cannot be proven. If the person that owns the truck does not have insurance please let me know ASAP and I’ll see what I need to do for the BMV….” *** notified our agency that there was no current insurance on the vehicle being driven on 3/16/2017. Our agency informed her that *** needed to contact the BMV to determine what the appropriate forms were that needed to be filed in order for us to be able to help them as the BMV will not release information to anyone other than the person associated with the driver’s license. We stated that if he needed to come into the office to ensure he was asking the appropriate questions that we would be willing to assist with thatMay 1, 2017: *** came to our agency and we filed Certificate of Compliance and SRwith his insured vehicle information (not the accident vehicle information as we were told by BMV we could not file that) per the instructions of the BMV operatorJuly 4, 2017: *** received citation for speeding and driving while suspendedJuly 17, 2017: Our agency filed SRfor ticket he received on July 4, for driving while suspendedAugust 1, 2017: Left voicemail for *** to come into the office to help correct BMV/Suspension error as his rate was going to increase from SRfiling. August 24, 2017: Received following email from ***’s mother, ***, “Hope you can read it I got on him to come see you tomorrow” August 25, 2017: *** came into our agency and we filed Certificate of Compliance for July 4, incident based on notification that was received from the BMVSeptember 1, 2017: *** contacted our agency with last digits of the VIN for the uninsured vehicle and we filed Certificate of Compliance with BMV based on new direction from BMV operator. November 21, 2017: Called *** to discuss increased premium on auto due to BMV filing of SR22. Reached *** but call was dropped shortly after connecting. No return call from customerNovember 22, 2017: Spoke with *** to let her know about changes to auto premiums based on BMV filing of SR22. She stated that she spoke with her son and “it is what it is” and he would have to pay it. This was our last contact with the insured until we received this notification from Revdex.com. As an insurance agency, it is our understanding from the BMV that the certificate of compliance is to be filed following the automobile and in this specific incident, that automobile did not have insurance at the time of the incident. Even further, we did not insure the household that the vehicle belonged to. We attempted several times to make things right with the customer but due to lack of response, we were unable to do our part in helping resolve this issue as effectively and efficiently as we like in our agency. Please let us know what we can do further to assist with this matter

March 6,
WI Revdex.com
RE: Complaint File Name: *** * ***
The attached complaint/inquiry was received today. The privacy laws require us to protect the confidentiality of non-public information relating
to our consumers and others who rely upon us. Maintaining the confidentiality of this information is important to our company. Therefore, we are unable to send our response directly to you
It is a company goal to provide the best possible service to consumers. Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter
Sincerely,

You are correct! Your brother had been listed as a non-driver in the pastHowever, when your auto insurance was rewritten about a year ago to a new policy using a different software system to lower your pricing, we were up against the underwriting guidelines that existed at that time and could not get around them, I'm really sorry to sayWe would have if we could have though!

Vendor does not want to share the information publiclyI offered AMFAM to send me an email directly without closing the complaint and I have nothing from them

September 4,
Revdex.com of Wisconsin
RE: Complaint File Name: *** ***
The attached complaint/inquiry was received today. The privacy laws require us to protect the
confidentiality of non-public information relating to our consumers and others who rely upon us. Maintaining the confidentiality of this information is important to our company. Therefore, we are unable to send our response directly to you
It is a company goal to provide the best possible service to consumers. Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter
Sincerely,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
It appears that this is not going anywhere since no one will follow through with contacting meApparently I need to contact the CEO of American Family.
Regards,
*** ***

I'm not sure how to respond to "my statement wasn't accurate". That was our account of what happened. The company that the client has their insurance with has paid receipts on file to show record of all transactions. They asked us to apply a payment using checking account information from a check that they provided in the office. That check has been destroyed by our shredding service. They believe that we as the agency pulled money out of their account without permission. In fact, the agency has nothing to do with their account other than being a 3rd party agent. Every thing goes through *** ***. They are the only company that has pulled money out of any accounts of the clients which they could only do because they had a signed form giving them permission to do so. The clients told us that they forgot to notify us or *** *** when they changed bank accounts so we helped them correct that with *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below I had an American family account when my car was hit by another American family client out of town, and the other driver was cited My insurance agent said that everything was covered, including a rental car, deductible and my daughter's medical expensesAmerican family paid to fix my car since I was a client, but refuses to reimburse me for the rental of one month, the deductible or the medicalI have contacted other insurance companies and have been told that this has not been handled correctly I would like the $that I had to pay out It shouldn't later that we are both American Family
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
Well then all the extra money I had to spend because of your mistake it's just to bad is what your saying it's to bad your company will not make things right so I'm giving you an F and I will be sure to tell everyone I know just what you did and I will make sure that every news outlets know this also so they can tell people what you do to your policy holders but it don't surprise me at all that you're company takes advantage of people on a budget and on a fixed income
Sincerely,
*** ***

January 20,
Revdex.com of Wisconsin
West Greenfield Avenue
Milwaukee WI
RE: Complaint File Name: *** *** Your file ***
The above complaint was received
today. The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us. Maintaining the confidentiality of this information is important to our company. Therefore, we are unable to send our response directly to you
It is a company goal to provide the best possible service to consumers. Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter
Sincerely,

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, the initial response was not sufficient but they did eentually a supervisor and the claim has been settled although I was not fully satisifed with the resolution as they would not interact with the evidence I presentedBut the claim is settled
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved] I'm rejecting this responseDue to the fact, if you read there response they don't deny that I had to take the truck back four times!!!! All they are mad about is that I got the batteries cheaper,than they do and they try to charge double,than a battery really costI get the fact they are a business and they have to mark stuff up to make a living, but not double what it costAlso the truck is lifted,they knew that before they agreed to work on itNot like I called over the phone I took it in for them to seeIf they are not qualified to do the work, the could have told me and I would had been fine with that and took it else whereThere also mention that they didn't reconnect the hose from the pressure valve that they where testing my fuel pressureOnce I got truck towed to other repair shopThey reconnected it,truck has been running fine ever since wow!!! Seems like I'll never really get to the bottom of this claim, maybe small claims court will be my next step thanksThe Revdex.com gives them an A on there reports, all I see is a license to steal money from honest people

April 27,
Revdex.com of Wisconsin
West Greenfield Avenue
Milwaukee WI
RE: Complaint File Name: *** ***, your file ***
The above complaint/inquiry
was received today. The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us. Maintaining the confidentiality of this information is important to our company. Therefore, we are unable to send our response directly to you
It is a company goal to provide the best possible service to consumers. Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter
Sincerely,
*** * ***
*** *** ***
American Family Mutual Insurance Company
###-###-#### ***
***

Hi ***. We do apologize for the frustration and appreciate you bringing this to our attention so we could look into this! Here's what we were up againstAmerican Family Insurance does require that a household member be accounted for on an auto insurance policyIf proof of other
insurance is provided (which we did not have initially), the household member can be listed as non-operatorOtherwise, an exclusion could possibly be offered in the event the household member has a driving record which warrants it, which your brother did notThis leaves the last scenario and that is to list the household member as a potential driverIf we could have left your brother off the policy we would have, I promise! However, he did have to be accounted for because you did live together at the timeI hope this explanation helps and we do truly appreciate you as an American Family customerPlease call me personally at ###-###-#### with any further questionsThank you! *** ***, Agency Owner

October 9,
Revdex.com of Wisconsin
West Greenfield Avenue
Milwaukee WI
RE: Complaint File Name: *** ***, your file ***
The above complaint/inquiry was
received today. The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us. Maintaining the confidentiality of this information is important to our company. Therefore, we are unable to send our response directly to you
It is a company goal to provide the best possible service to consumers. Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter
Sincerely,

This consumers complaint is not truthful, just like all the emails we have receivedYou will see with the following emails back and forth that we say the same thing every time and they keep changing their story. First it wasn’t the crack!!! We received this email from *** *** on
3/14/at 11:am. This is the most truthful email we received and then they start to not tell the truth. *** and *** ASSURED *** The crack was not present before and didn’t happen while moving. The inspection happens before the client moves in so they state the crack was not there at moving in. Nowhere on any of the disclosures or Agent Visual Identification Disclosures does it say there is a crack in the tile. The agent and client look over the home together. The seller’s agent and client also fill out their own AVIDThe question that is asked…do you know of any cracks in the ceiling, walls or floors? *** went out to the property on March 16, and the first thing that was said to *** was “I KNOW I DID NOT MISS THAT!” *** then said he was going to get an estimate so I reminded *** of the initial email that the crack was not there and it really isnt’ the crack. They are now saying that they have a picture of the crack before the inspection happened. So all of a sudden, they can now produce a picture of the exact crack? They are telling us to do the right thing when they are trying to extort money out of us. They all know as well as we do that the crack did not exist at the time of the inspection

November 20,
Revdex.com of Wisconsin
West Greenfield Avenue
Milwaukee, WI
RE: Complaint File Name: *** ***
The attached complaint/inquiry was received
today. The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us. Maintaining the confidentiality of this information is important to our company. Therefore, we are unable to send our response directly to you
It is a company goal to provide the best possible service to consumers. Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter
Sincerely,