American Family Insurance

Complaint: [redacted] I am rejecting this response because: It doesn't state the reason why an accident that was obviously not my fault was filed as if it were If your citing Colorado law or guidelines, what are they? Whey are some claims handled as comprehensive and others as collision? I have tried to manuever around the endless loop of cat and mouse that calling this maze of numbers generate Different people have different understanding of policy and procedures as well as the actual law.I want someone to contact me who can explain to me clearly why this was the decision may and if it is Colorado Law, what law is it? Your answer currently is just filled with speculation and assumptions Sincerely, [redacted]

Customer brought her vehicle to shop in July to check a transmission leak We replaced the manuel linkage seal on the transmission Customer was charged accordinglyIn September customer brought her vehicle for us to check a leak The leak was coming from the valve cover gasket on top of the engine We replaced the valve cover gasket, repaired the crank sensor and replaced the spark plugs and wiresCustomer was charged accordinglyCustomer returned in October for us to check a leak and check brakes Pedal was soft We found the valve cover gasket was leaking again This was replaced under warranty Customer was not charged for this repair We also found the brake master cylinder was bad causing the pedal to be soft Customer was charged for this repair It was also recommended at the time that the coolant temperature sensor and coolant flush be done This was noted on customer invoice Customer returned two months later with a leak We thought it was the rear main engine seal Customer was informed We took the transmission out and found the rear main engine seal was fine We did find that the valve cover gasket was leaking againIt's location is at the back of the engineAfter doing some research, we found that the valve covers, which are made of hard plastic tend to warp over time thus not allowing gasket to sealCustomer was informed A new valve cover was installed Customer was only charged for the valve cover itself, not the gasket or laborCustomer was not charged for taking the transmission outWe only charged customer for a new transmission mount The old one was bad We also found that the power steering pump had begun to leakCustomer was charged for Power Steering pump and labor Customer called in January 2018, she had lost all the coolant in her vehicle The vehicle was towed into the shop We found there was a massive coolant leak at the back of the engineI called Customer She told me that the radiator light had gone on while she was driving, she continued to drive and then the coolant level light came on She parked her car The next morning she came out to a large puddle of coolant under her carThat when she called us to tow it in It was not drivable at the time, coolant was pouring out as fast as it was going in We attempted to see where the coolant leak was coming from from the top of the engine We decided that the best way to find the leak was to take the transmission out and do the pressure check on the engine that way We knew the leak was coming from the back, we thought it might be a coolant hose in the back Customer was informed of all of this We found that the leak was coming from the back of the cylinder head The head gasket was leaking Customer was informedThe heads were sent out for machine work, pressure check, valve job and resurfacing the heads The work was completed, test driven All appeared to be ok I went to pick up customer, a minute drive one way to get her When she picked up the car, it started making noise We were going out of town for our son's wedding the next day and were closed for one week I took customer home We found that the machine work done to the one lifter that was replaced was bad and needed to be redone The machine shop replaced the head and two lifters Customer was given $credit on repair for inconvenience Customer picked up vehicle but thought it was running rough The check engine light came on for an oxygen sensor We ordered an OEM sensor but would not be in for two days Customer returned on Monday for installation of Osensor She left and then called minutes later and said oil light had come on I told her I would tow vehicle in on Wednesday and get it on a lift On Wednesday we towed vehicle in, she came in with mechanic friend that said we double charged her We NEVER double charged her She was charged once for labor on the valve cover gasket, and only charged for gasket and valve cover There was one bolt missing from the a/c bracket and the rubber stopper, that was hard and brittle was cracked The radiator resivour that was loose was never touched by our mechanics Customer did have the lower engine oil pan gasket replaced at another facility in the recent past The upper engine oil pan gasket is still leaking We believe that the oil pump does not have enough pressure to pump the oil through the valve causing the oil light to come on Even though it appeared that the only problem to the vehicle was the cylinder head gasket leaking, the over heating caused more issues to the engine When I told the man that came with the customer that the car had been overheated, he was surprisedthat information hadn't been shared with him before He told me the customer didn't want us to work on her car anymore We never ever, ever said we wouldn't work on it again The vehicle was towed back and forth three times at our expenseWe also would never and will never take advantage or scam anyone, elderly or otherwiseThat is a very serious thing to say We gladly took her home and picked her up on several occasions There is something going on in the bottom of the engine We never did anything to the bottom of this engine We are sorry for the troubles that the customer has hadTell us why here

Revdex.com of Wisconsin RE: Complaint File Name: *** [redacted] The attached complaint/inquiry was received today The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us Maintaining the confidentiality of this information is important to our company Therefore, we are unable to send our response directly to you It is a company goal to provide the best possible service to consumers Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter Sincerely,

The information is in the complaintThe issue is $99.00isthe TOTAL PREMIUM RETURNED your words on the bottom of Policy, actually $When I called the Agency the [redacted] Agency I was told that is was applied to new featuresI never asked for any NEW FEATURES! The policy was paid up front and ran from Feb22, tto Feb 22, The NEW Features policy runs fromOct1, to end of Policy yearThe only feature is the great new shingles that were applied in Oct., that qualified us for a premium reduction of that $I'm still looking for that checkPeace, [redacted]

March 13, Revdex.com of Wisconsin RE: Complaint File Name: [redacted] The attached complaint/inquiry was received today The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us Maintaining the confidentiality of this information is important to our company Therefore, we are unable to send our response directly to you It is a company goal to provide the best possible service to consumers Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter Sincerely,

April 20, Revdex.com of Wisconsin RE: Complaint File Name: [redacted] The attached complaint/inquiry was received todayThe privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon usMaintaining the confidentiality of this information is important to our companyTherefore, we are unable to send our response directly to you It is a company goal to provide the best possible service to consumersEven though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter Sincerely, [redacted] American Family Mutual Insurance Company ###-###-#### [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, after almost ten days I have heard nothing from American Family No correspondence whatsoever [redacted]

Complaint: [redacted] I am rejecting this response because: Owner of Auto Clinic states work was not done on bottom of car but in order to replace heads the exhaust manifold needed to be removed from bottom of vehicle Also nowhere in invoices does it indicate the car was ever over heatingI did however mis-speak on double charging, I actually meant I was over charged and the male owner agreed and quickly refunded $and profusely apologized for what had occurredThe mechanic that accompanied me informed male owner (female owner was not in on that day) of the discrepancies in the receipt and informed him that brackets were not connected The male owner continued to apologize to me over and over againThe second time I returned vehicle for Valve cover gasket leak the female owner indicated that the wrong gasket had been placed on the vehicle in error so they rightfully didn’t charge me because it was their errorThe wrong gasket should not have been placed on my vehicle in the first place The power steering pump they replaced also continued to leak and was not done appropriatelyThe mechanic that accompanied me both times to the auto clinic also informed them that he believed some debris had fallen into the engine and plugged up gullies causing loss of pressure The research the female owner indicates they did was basically their mechanic googling how to repair my car, that should’ve been my first clue to run and not look back although I wanted to believe that they would make everything right.At the end of the day I had to replace my engine because of the work or lack thereof that this business did on my vehicle Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

I will agree with the response from American Family Insurance only when I will have my car properly evaluated and all the issues related to car crash resolved My car was rearended by their client and American Family did not compensate me correctly for damages sustained by my vehicle Transmission damage to my manual transmission, fuel gauge damage and air bag system possible damage were not even evaluated I am the victim in this accident and I am being taken advantage by the Amercan Family Insurance Thank you ! [redacted] ***

RE: Complaint File Name: [redacted] Our claims area has already spoken with Mr [redacted] regarding his continued claim concern Our company has provided both a written response dated 3/9/and now a verbal response has been provided to Mr [redacted] as well You may contact the complainant directly for confirmation At this time, our company considers this matter close Sincerely,

I am rejecting this response because: I don't accept their answer on this matter because I have proof that the defect was there before they inspectedI paid for the inspection in order to make an informed decision on the purchase of the homeAnd because they miss the defect it was not negotiated in the priceI sent an email to the address that I was provided with Timestamp photoThey on the other hand They on the other hand have only made accusations of Fraud and extortionPlease rest assured that I will not just lay down and let these people ( Because they own a big company) take advantage of meOnce again I appreciate all the help that you can give in moving this matter forward

October 16, RE: Complaint File Name: [redacted] The attached complaint was received today The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us Maintaining the confidentiality of this information is important to our company Therefore, we are unable to send our response directly to you It is a company goal to provide the best possible service to consumers Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter Sincerely,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] J ***

February 11, Revdex.com of Wisconsin West Greenfield Avenue Milwaukee, WI RE: Complaint File Name: [redacted] [redacted] The attached additional complaint correspondence was received today As previously stated on February 10, 2015, we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter Sincerely,

Revdex.com of Wisconsin West Greenfield Avenue Milwaukee, WI RE: Complaint File Name: [redacted] [redacted] The attached complaint/inquiry was received today The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us Maintaining the confidentiality of this information is important to our company Therefore, we are unable to send our response directly to you It is a company goal to provide the best possible service to consumers Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter Sincerely,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have not heard from American Family Insurance in anyway what so ever I feel that they are just going to make me take a loss on this situation I want to be clear in this response about what happened I did not drive erroneously in anyway to cause me to be in this predicament I did not play a hand at gambling on blackjack nor did I invest in bad stocks I do not feel that I should have to shell out a few thousand dollars to obtain equal transportation because the insured of American Family drove carelessly and totalled my carAmerican Family Insurance is being very unfair and is taking advantage of me It is now months and I still do not have a car This event is causing me great financial harm I am besides myself in grief over the indifferent attitude of American Family Insurance and their people I feel that the nonchalant treatment that American Family Insurance personnel have is indicative of the way they buffalo all consumers It is down right borderline criminal Regards, [redacted]

We value our customersCustomer satisfaction is our #goalUnfortunately, we were not able to honor Mr [redacted] 's claim and for privacy reasons we are unable to specify the reason why

March 9, WI Revdex.com West Greenfield Avenue Milwaukee, WI RE: Complaint File Name: *** [redacted] The attached additional complaint/inquiry was received today The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us Maintaining the confidentiality of this information is important to our company Therefore, we are unable to send our response directly to you American Family received the original complaint from the WI Revdex.com on March 6, and it was referred to the appropriate department to review the insured’s concernsAmerican Family’s policy is to provide a response within ten business days from the receipt of the original complaint, and we will respond directly to Mr [redacted] Thank you Sincerely,

American Family Insurance company headquarters runs and operation bent on denigrating and marginalizing their customers through an endless dearth of representatives unfamiliar and unwilling to understand policies and proceduresTheir ability to delay, obstruct, confuse, and muddle claims is worthy of a government cover-up