American Family Insurance

January 13, 2017       Revdex.com of Wisconsin 10019 W. Greenfield Ave Milwaukee, WI 53214           RE:   Complaint File Name:    Leon  [redacted]     The attached complaint/inquiry was received today.  The privacy...

laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.   It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter.     Sincerely,       Crystal M [redacted] Consumer Affairs Advocate American Family Insurance Company (800) 692-6326 X30799 [email protected]

October 25, 2016       Revdex.com of Wisconsin 10019 West Greenfield Avenue Milwaukee, WI 53214           RE:   Complaint File Name:    Lindsey  [redacted]     The attached complaint/inquiry was received today. ...

The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.   It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter.     Sincerely,       John D [redacted] Consumer Affairs Advocate American Family Mutual Insurance Company (800) 692-6326 X30799 [email protected] Tell us why here...

February 7, 2017   Revdex.com of Wisconsin10019 West Greenfield AvenueMilwaukee, WI  53214       RE:   Complaint File Name:    Kelvin L [redacted]  The attached complaint/inquiry was received today.  The privacy laws...

require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you. It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter.  Sincerely,   Theresa A [redacted]Consumer Affairs AdvocateAmerican Family Life Insurance Company(800) 692-6326 [email protected]

February 18, 2015
 
 
 
Revdex.com of Wisconsin
10019 West Greenfield Avenue
Milwaukee, WI  53214
     
 
 
RE:   Complaint File Name:    [redacted]
 
 
The attached complaint/inquiry was received...

today.  The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.
 
It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant's attorney within ten business days from the date of this letter.
 
 
Sincerely,

June 8, 2015
Revdex.com of Wisconsin
10019 West Greenfield Avenue
Milwaukee, WI 53214

RE: Complaint File Name: [redacted]
The attached complaint/inquiry was received today. The privacy laws require us to protect the confidentiality of non-public information relating to our...

consumers and others who rely upon us. Maintaining the confidentiality of this information is important to our company. Therefore, we are unable to send our response directly to you.
It is a company goal to provide the best possible service to consumers. Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter.
Sincerely,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]This is simply a stall tactic where the company can give us the run-around. We will be contacted by the same officials who will reiterate the previous response. We need new and higher placed employees to review this in order to achieve the necessary changes in their billing structure.
Regards,
[redacted]

Revdex.com of Wisconsin               RE:      Complaint File Name: [redacted]     The attached complaint/inquiry was received today.  The privacy laws require us to protect the confidentiality...

of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.   It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I will forward this complaint to the appropriate department for handling.     Sincerely,       [redacted] Consumer Affairs Advocate American Family Mutual Insurance Company (800) 692-6326 X30799 [email protected]

March 21, 2016 WI Revdex.com 10019 West Greenfield Avenue Milwaukee, WI 53214       RE:   Complaint File Name:    The attached complaint/inquiry was received today.  The privacy laws require us to protect the confidentiality of non-public...

information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you. It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant or her attorney if deemed appropriate by April 4, 2016. Sincerely, Consumer Affairs Advocate [redacted]l Insurance Company

March 13, 2015
 
 
Revdex.com of Wisconsin
     
 
RE:   Complaint File Name:    [redacted]
 
 
The attached complaint/inquiry was received today.  The privacy laws require us to protect the confidentiality of...

non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.
 
It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter.
 
 
Sincerely,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11941404, and IF I actually get a response from this company by Feb. 1st and they pay for the damages to our vehicle, THEN I will accept the response I've gotten.
Regards,
Kelly S[redacted]

RE:   Complaint File Name:    [redacted]The attached complaint/inquiry was received today.  The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.I have asked the appropriate department to research the concerns and respond directly to the appropriate individual by March 4, 2016.Sincerely,

September 9, 2014
Revdex.com of Wisconsin
10019 West Greenfiled Aveune
Milwaukee, WI  53214
     
RE:   Complaint File Name:    [redacted]
The attached complaint/inquiry was received today.  The privacy laws require us to protect the...

confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.
It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter.
Sincerely,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I did not receive a letter from American Family in reply. There was nothing to review!! The letter posted here states for privacy purposes, we cannot post our response. Please forward me a copy of American Family's response.
Thank you,
[redacted] T [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
On 6/15 I was contacted by [redacted]. He had the wrong claim# and thought the offer for my scooter was fair. Once I pointed out I was not on a scooter he asked if I was driving a 96 Explorer, nope that wasn't me either. Finialy found me in the system and determined he was on the collision side and could not help me. He did agree that it did not seem right that there was not a break down of the offer extended me. He said he knew by adjusters boss and would ask him to call.On 6/17 [redacted] called and said he was my adjusters boss. I was told he would have offered me less and they were not legally under any obligation to explain any details of the offer. In fact he made me feel like he felt like their offer was a gift and had no feeling at all about my totaled car, trip to the hospital follow up doctor appointments, pain and lost time ect..He did not address my complaint at all.No effort was made to work out the issue!
Regards,
[redacted]

I will check with our Service Director Fred R[redacted] and will advise.   Did they pay 1230.00 to have it repaired or is that what we quoted. If the seal was not leaking at time of repair it would not be mandatory to replace.

RE:   ComplaintFile Name:    [redacted] The above additional complaint/inquiry was receivedtoday.  The privacy laws require us toprotect the confidentiality of non-public information relating to our consumersand others who rely upon us.  Maintainingthe confidentiality of this information is important to our company.  Therefore, we are unable to send our responsedirectly to you. It is a company goal to provide the best possible serviceto consumers.  Even though we are unableto reply directly to you, I have asked the appropriate department to researchthe concerns and respond directly to the complainant within ten business daysfrom the date of this letter.Sincerely,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Was told I would be contacted by December 19, 2016. Was not contacted even after I directly emailed. I am not accepting or rejecting anything at this point, just awaiting a response.
Regards,
Jared [redacted]

July 15, 2016
 
   
     
 
 
RE:   Complaint
File Name:    [redacted]
 
 
The attached complaint was received today.  The privacy laws require us to protect...

the
confidentiality of non-public information relating to our consumers and others
who rely upon us.  Maintaining the
confidentiality of this information is important to our company.  Therefore, we are unable to send our response
directly to you.
 
It is a company goal to provide the best possible service
to consumers.  Even though we are unable
to reply directly to you, I have asked the appropriate department to research
the concerns and respond directly to the complainant by July 25, 2016.
 
 
Sincerely,
 
 
 
[redacted]
Consumer Affairs Advocate
American
Family Insurance Company
(800)
692-6326 X30799
[email protected]

September 16, 2015  RE:   Complaint File Name:  [redacted] I am in receipt of the above mention complaint correspondence.  Privacy laws require usto protect the confidentiality of non-public information relating to our consumers and others who rely upon...

us. Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable tosend our response directly to you.However, our Company received a formal complaint from the Office of the Commissioner of Insurance; therefore,our response will be sent directly to the Commissioner’s Office.Sincerely,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]