American Family Insurance

January 26, 2016       Revdex.com of Wisconsin 10019 West Greenfield Avenue Milwaukee WI 53214           RE:   Complaint File Name:    [redacted]     The above complaint/inquiry was received today. ...

The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.   It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant by February 9, 2016.     Sincerely,

May 18, 2017       Revdex.com of Wisconsin [redacted]
[redacted]           RE:   Complaint File Name:    Jim [redacted]     The attached complaint/inquiry was received today.  The privacy laws...

require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.   It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter.     Sincerely,       Crystal [redacted]
[redacted] American Family Mutual Insurance Company, S.I. [redacted]
[redacted]

October 3, 2014
 
 
 
Revdex.com of Wisconsin
10019 West Greenfield Avenue
Milwaukee, WI  53214
     
 
 
RE:   Complaint File Name:    [redacted]
 
 
The attached additional complaint correspondence was received today.  As previously stated, the privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Therefore, we are unable to send our response directly to you.
 
I have asked the appropriate department to again research the concerns and respond directly to the complainant within ten business days from the date of this letter.
 
 
Sincerely,

April 11, 2017
Revdex.com of Wisconsin
[redacted]
RE: Complaint File Name: Travis [redacted]
The attached complaint/inquiry was received today. The privacy laws require us to protect the confidentiality of non-public information relating to our...

consumers and others who rely upon us. Maintaining the confidentiality of this information is important to our company. Therefore, we are unable to send our response directly to you.
It is a company goal to provide the best possible service to consumers. Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant by April 25, 2017.
Sincerely,
Shayna [redacted]
Consumer Affairs Advocate
American Family Insurance Company
###-###-#### [redacted]
[redacted]

July 20, 2015
Revdex.com of Wisconsin
10019 West Greenfield Avenue
Milwaukee, WI 53214

RE: Complaint File Name: [redacted]
Thank you for forwarding the additional comments from Ms. [redacted]. As previously advised, our response is being sent to Ms. [redacted] directly. My records reflect that a response was mailed to Ms. [redacted] today, July 20, 2015.
Respectfully,

June 22, 2016       [redacted]
[redacted]
[redacted]  [redacted]           RE:   Complaint File Name:    Joshua  [redacted]     The attached complaint/inquiry was received today. ...

The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.   It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant by June 6, 2016.   Sincerely,       [redacted] [redacted] Consumer Affairs Advocate American Family Mutual Insurance Company [redacted]
[redacted]

December 5, 2016       RE:   Complaint File Name:    Jared  [redacted]  The attached complaint was received today.  The privacy laws require us to protect the confidentiality of non-public information relating to our...

consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you. It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant by December 19, 2016.  Sincerely,   Joyce [redacted]Consumer Affairs AdvocateAmerican Family Mutual Insurance Company(800) 692-6326 [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

December 21, 2016   RE:   Complaint File Name:    Jared  [redacted]  The attached inquiry was received today.  The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you. Please know that we have resent the requested information to Mr. [redacted] today, December 21, 2016.   Sincerely,   Joyce [redacted]Consumer Affairs AdvocateAmerican Family Mutual Insurance Company(800) 692-6326 [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
We would only accept response publicly available via Revdex.com.org please instruct AMFAM to comply with rules of this matter.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

April 20, 2015
Revdex.com of Wisconsin

RE: Complaint File Name: [redacted]
The attached complaint/inquiry was received today. The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us. Maintaining the...

confidentiality of this information is important to our company. Therefore, we are unable to send our response directly to you.
It is a company goal to provide the best possible service to consumers. Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter.
Sincerely,
[redacted]
American Family Mutual Insurance Company
###-###-#### [redacted]

February 1, 2016      Revdex.com of WI 10019 West Greenfield Milwaukee, WI 53214           RE:   Complaint File Name:    [redacted]     The attached complaint/inquiry was received today.  The privacy laws require...

us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.   It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant as soon as possible but no later than 2/5/16.     Sincerely,

March 3, 2015
 
 
 
Revdex.com of Wisconsin
10019 West Greenfield Avenue
Milwaukee, WI 53214
     
 
 
RE:   Complaint File Name:    [redacted]
 
 
The attached complaint/inquiry was received today. ...

The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.
 
It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter.
 
 
Sincerely,

Please see sections four and seven of the signed Agreement.We have also included our Standards of Practice. Please see sections 3.10 Doors, Windows and Interior, Part II The inspector is not required to:  inspect for finish treatments…tile is a finish treatment. “this details the extent of our interior inspection”.The Standards of Practice are part of the email we send out with the agreement and a hard copy in the handout we delivered at the inspection.We do this to set the expectations of what is and is not included in a home inspection.You can also see in the 3 pages of the report where we called out problems with leaking gutters. Sincerely,

July 18, 2016       Revdex.com of Wisconsin                       RE:   Complaint File Name:    Jennifer  [redacted]     The attached complaint/inquiry was received today.  The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.   We have responded to Ms. [redacted] and she is working with our billing department for resolution.     Sincerely,       Rhonda R. [redacted] ###-###-#### [redacted]

January 17, 2017   Revdex.com of Wisconsin10019 W. Greenfield AveMilwaukee, WI 53214       RE:   Complaint File Name:    Edward H [redacted]  The attached complaint/inquiry was received today.  The privacy laws require...

us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you. It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter.  Sincerely,   Shayna E [redacted]Consumer Affairs AdvocateAmerican Family Mutual Insurance Company, S.I. (800) 692-6326 [email protected] Tell us why here...

September 27, 2016       RE:   Complaint File Name:    Nicholas  [redacted]     The attached complaint was received today.  The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and...

others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.   It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant by October 11, 2016.     Sincerely,       Joyce [redacted] Consumer Affairs Advocate American Family Mutual Insurance Company [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Anganic [redacted]

February 3, 2016 WI Revdex.com 10019 West Greenfield Avenue Milwaukee, WI 53214     RE:   Complaint File Name:    [redacted] The attached complaint/inquiry was received today.  The privacy laws require us to protect the confidentiality of non-public...

information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you. It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to Ms. [redacted] by February 17, 2016. Sincerely,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Gregory [redacted]  ,.  my view on this matter is. they did send me a check for 2,165.64 minus my deductible. which well not be enough to fix my roof. I feel if they would send me and additional 2.000 minus my deductible. with that I would be able to put a new roof on my home.. I feel they are trying to get out cheap. because All they sent me the last time was another copy of my homeowner's policy. that was there response to my complaint. so I feel like I'm being treated very unfair. with this came.