American Family Insurance

May 2, 2017       Revdex.com of Wisconsin [redacted]           RE:   Complaint File Name:    Travis  [redacted]     The attached complaint/inquiry was received today.  The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.   The appropriate department will research the concerns and provide a final response directly to the complainant by May 12, 2017.     Sincerely,       Shayna [redacted] Consumer Affairs Advocate American Family Insurance Company ###-###-#### [redacted]

American Family Insurance company headquarters runs and operation bent on denigrating and marginalizing their customers through an endless dearth of representatives unfamiliar and unwilling to understand policies and procedures. Their ability to delay, obstruct, confuse, and muddle claims is worthy of a government cover-up.

September 2, 2014
 
 
 
Revdex.com of Wisconsin
10019 West Greenfield Avenue
Milwaukee, WI  53214
     
 
 
RE:   Complaint File Name:    [redacted]  [redacted]
 
 
The attached complaint/inquiry was...

received today.  The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.
 
It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter.
 
 
Sincerely,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

I am rejecting this response because: The time frame on some of the sequence of events were incorrect. The check was not received by the auto body shop within 2 days of the appraiser looking at the car. I received a call from [redacted] at Fixed Auto and he told me that he had not received any payment information thus he would not be able to begin work on my car. I spent countless hours making phone calls to try and find out what the problem was as I was already one week into the rental. I left numerous messages without having one call back. [redacted] also informed me that they found more damage then what the adjuster stated because the new damage that he found would have not been seen until the car was taken apart. That is when he also informed me that they refused to fix the bottom part of the grill that was damaged in the accident. Now on the adjusters notes he does state that the bottom part of the bumper was damaged as a result of the accident. [redacted] from the auto body shop told me that Nissan does not make just that bottom part as it is part of the whole bumper piece so if I had not shown proof that it was not damaged before they would have just left my car that way. It is not my fault that the manufacturer builds the parts this way! I feel they were upset that they had to pay to fix it even though I was honest by telling them of the prior damage. Once I provided the proof they had to resend the appraiser out again so that he could add that to the estimate but if they would have wen off of his original notes and done that in the first place my car would have been done in a week an half and not 3 weeks. Yes I do understand that my policy did not have rental car reimbursement but I did not think that it would take this long so many phone calls and getting the run around. It was still 5 more days before they provided the supplemental check and even then they did not send it right away I had to request a copy to be emailed to me so that I could forward it to the auto body shop because they said they never received anything.This company is the worse insurance company I have ever worked with! I don't understand how your customer can leave messages with no call backs. While I understand that I am not the only customer they are helping it is good customer service to at least acknowledge my call and at least tell me you are working on it. I should not have to continue to call and then have to go to a supervisor to get things done.I have made sure to tell anyone that will listen do never get insurance from this company. My insurance broker and stated that he will never work with this company again and I plan on going on social media and letting people know the horrible experience I received. I truly believe that good customer service prevails and I did not receive that from this company.

September18, 2015  RE:   Complaint File Name:  [redacted] Again, I am in receipt of the above mention additional complaintcorrespondence.  Privacy laws require usto protect the confidentiality of non-public information relating to ourconsumers and others who rely upon us. Maintaining the confidentiality of this information is important to ourcompany.  Therefore, we are unable tosend our response directly to you.However, our Company received a formal complaint from the Office of theCommissioner of Insurance; therefore,our response will be sent directly to the Commissioner’s Office.Sincerely,

March 20, 2017   Revdex.com of Wisconsin[redacted]       RE:   Complaint File Name:    Alicia [redacted]  The attached complaint/inquiry was received today.  The privacy laws...

require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you. It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond to you by April 3, 2017.  Sincerely,   Sue [redacted]Consumer Affairs AdvocateAmerican Family Insurance Company[redacted]

May 20, 2015
WI Revdex.com
10019 West Greenfield Avenue
Milwaukee, WI 53214

RE: Complaint File Name: [redacted]
The attached complaint/inquiry was received today. The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others...

who rely upon us. Maintaining the confidentiality of this information is important to our company. Therefore, we are unable to send our response directly to you.
It is a company goal to provide the best possible service to consumers. Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter.
Sincerely,
[redacted]
Consumer Affairs Advocate
American Family Insurance Company
###-###-#### X30799
[email protected]

June 11, 2015
WI Revdex.com
10019 West Greenfield Avenue
Milwaukee, WI 53214

RE: Complaint File Name: [redacted]
The attached complaint/inquiry was received today. The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us. Maintaining the confidentiality of this information is important to our company. Therefore, we are unable to send our response directly to you.
I checked on the status of this complaint and see that a written response dated June 9, 2015 was sent directly to Mr. [redacted]. Thank you.
Sincerely, [redacted] Consumer Affairs Advocate
American Family Mutual Insurance Company
###-###-#### X30799
[email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] [redacted]
 
 I do not accept this. They were WRONG in cancelling my policy. The agent was working with the main office about my billing and there were SEVERAL notes on my account regarding this. They were only suppose to cancel my motorcycle coverage on October 20. Not my car insurance. Now I am being charged $227 a month instead of $130.00.

I have spoken with a representative from Am Fam and they have agreed not to pursue the $123 bill against me. This is an acceptable outcome for me.

Complaint: [redacted]
I am rejecting this response because: It doesn't state the reason why an accident that was obviously not my fault was filed as if it were.  If your citing Colorado law or guidelines, what are they?  Whey are some claims handled as comprehensive and others as collision?  I have tried to manuever around the endless loop of cat and mouse that calling this maze of 800 numbers generate.  Different people have different understanding of policy and procedures as well as the actual law.I want someone to contact me who can explain to me clearly why this was the decision may and if it is Colorado Law, what law is it? Your answer currently is just filled with speculation and assumptions.
Sincerely,
[redacted]

September 28, 2015  Revdex.com of Wisconsin10019 West Greenfield AvenueMilwaukee, WI  53214 RE:   Complaint File Name:    [redacted]  The attached complaint/inquiry was received today.  The privacy laws require us to protect the...

confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter. Sincerely,

November 19, 2015RE:   Complaint
File Name:    [redacted]  [redacted]The attached complaint was received today.  The privacy laws require us to protect the
confidentiality of non-public information relating to our consumers and others
who rely upon us. ...

Maintaining the
confidentiality of this information is important to our company.  Therefore, we are unable to send our response
directly to you.It is a company goal to provide the best possible service
to consumers.  Even though we are unable
to reply directly to you, I have asked the appropriate department to research
the concerns and respond directly to the complainant by December 3, 2015.Sincerely,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

Revdex.com of Wisconsin
10019 West Greenfield Avenue
Milwaukee WI 53214
     
RE:   Complaint File Name:    [redacted]  [redacted], your file [redacted]
The above complaint/inquiry was received today. 
Please note that the appropriate business area responded directly to the complainant and addressed his concerns.
Sincerely,

September 17, 2015      RE:   ComplaintFile Name:    [redacted]
[redacted]         IDNumber:                   ...

[redacted] The attached complaint/inquiry was received today.  The privacy laws require us to protect theconfidentiality of non-public information relating to our consumers and otherswho rely upon us.  Maintaining theconfidentiality of this information is important to our company.  Therefore, we are unable to send our responsedirectly to you. It is a company goal to provide the best possible serviceto consumers.  Even though we are unableto reply directly to you, I have asked the appropriate department to researchthe concerns and respond directly to the complainant within ten business daysfrom the date of this letter.  Sincerely,  Consumer Affairs AdvocateAmericanFamily Mutual Insurance Company

July 6, 2015
Revdex.com of Wisconsin
10019 West Greenfield Avenue
Milwaukee, WI 53214

RE: Complaint File Name: [redacted]
The attached complaint/inquiry was received today. The privacy laws require us to protect the confidentiality of non-public information relating to our...

consumers and others who rely upon us. Maintaining the confidentiality of this information is important to our company. Therefore, we are unable to send our response directly to you.
It is a company goal to provide the best possible service to consumers. Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter.
Sincerely,

May 10, 2017       Revdex.com of Wisconsin [redacted]           RE:   Complaint File Name:    Tim  [redacted]     The attached complaint/inquiry was received today.  The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.   Furthermore, American Family received notification on May 8, 2017 that Mr. [redacted] is represented by an attorney. Therefore, American Family is unable to respond to Mr. [redacted] directly, but will respond to the Missouri Department of Insurance by May 18, 2017. In the meantime, American Family will continue to work with Mr. [redacted]’s attorney.     Sincerely,       Crystal [redacted] American Family Mutual Insurance Company, S.I. [redacted]

Revdex.com of Wisconsin 10019 West Greenfield Avenue Milwaukee WI 53214       RE:   Complaint File Name:    [redacted]  [redacted], your file [redacted] The attached complaint/inquiry was received today.  The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you. As indicated in our previous correspondence, a response will be sent to Ms. [redacted] by January 20, 2016.  Sincerely,