American Family Insurance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

April 28, 2017       Revdex.com of Wisconsin [redacted]           RE:   Complaint File Name:    Tim  [redacted]     The attached complaint/inquiry was received today.  The privacy...

laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.   It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant by May 12, 2017.     Sincerely,       Crystal [redacted] Consumer Affairs Advocate American Family Mutual Insurance Company, S.I. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
They absolutely have not been addressed. I brought up new concerns in my last response. This complaint will remain open until American Family addresses these concerns. I will not go to a different entity, and your suggestion that I do so is a disingenuous and lazy attempt to pass an I satisfied customer with legitimate complaints off to someone else. This is not going away, and I am not going away, until you acknowledge that I owe AmFam NOTHING.
Regards,
Travis [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I am, however, still disappointed in their stance that their resolution to this issue is an "exception".  Their standard rate for cancellation of a commercial policy is exorbitant.  I have conveyed my disapproval of their cancellation rates to the representative.
Regards,
[redacted]

Tell us why here... RE:   Complaint File Name:    [redacted]         File ID number:              [redacted]  The attached complaint/inquiry was received...

today.  The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you. It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter.  Sincerely,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Lisa [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Unfortunately, the Advocacy Center has not been able to assist thus far so I have no faith in them responding appropriately to me.  Unfortunately, I am of the opinion that American Family is turning a deaf ear to me which is why I am turning to you.  The Revdex.com and all the consumers that rely upon you have the right to know what they may be up against if they insure anything with this company.  My eight-year-old car is totaled and I need for them to admit this fact and handle it accordingly.  I don't know why they are insisting on putting me on the road in an unsafe vehicle.  As previously mentioned, the research done by me included getting valuations from four reputable, very commonly used valuation tool options available to consumers and they all came in very close to each other with a range of high $12,000 for very good condition (about 23% of all vehicles) and $13,900 for excellent condition (only 3% of ALL vehicles on the road).  My car is 8 years old and I am not the original owner so it was not in excellent condition.  American Family uses just one valuation tool to render their official ruling and it is the one and only site that values used cars using a national average which is always inaccurately high.  Because American Family only uses one national average and looks at nothing locally as to values and such, they are able to very unfairly inflate the value as they see it.  The result is they close the claim and send people off in extremely unsafe vehicles thus causing potential for harm to the driver and everyone else driving on the road with him or her.  Based upon all the research done to date, American Family is cheating me.  Also, as previously mentioned, the highest point of value they can realistically claim for my car is $[redacted] (and that's rating on the higher end of the highest valuation).  80% of that is $11,200.  Damage costs so far are $11,361+.  Additionally, there is pain and suffering in this case as well.  I've been horribly inconvenienced by their mishandling of this case.  I've had to adjust my work schedule in order to ride with others because a rental car was only available to me for 25 days.  This has been going on since January 13 and it is today April 22. 
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have tried to contact the Revdex.com. My complaint hasn't been resolved with American Family Insurance. I have not been able to reach anyone with the company.
Regards,
[redacted]

September 24, 2014
Revdex.com of Wisconsin
10019 West Greenfield Avenue
Milwaukee WI 53214
     
RE:   Complaint File Name:    [redacted]  [redacted], your file [redacted]
The above complaint/inquiry was received today.  The privacy laws require us to...

protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.
It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter.
Sincerely,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]

September 16, 2014
Revdex.com of Wisconsin
10019 West Greenfield Avenue
Milwaukee, WI  53214
     
RE:   Complaint File Name:    [redacted]
The attached complaint/inquiry was received today.  The privacy laws require us to protect...

the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.
We have sent a response to the concerns presented in a letter dated 09/04/2014 to the complainant.
Sincerely,

May 28, 2015
 
 
 
Revdex.com of Wisconsin
10019 West Greenfield Avenue
Milwaukee WI 53214
     
 
 
RE:   Complaint File Name:    [redacted], your file [redacted]
 
 
The above inquiry was...

received today.  The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.
 
It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have contacted the complainant directly, requesting additional information. Once we receive that information, will forward the matter to the business areas involved, who will provide a response directly to the complainant.
 
 
Sincerely,

February 16, 2017       Revdex.com of Wisconsin 10019 W Greenfield Ave Milwaukee, WI 53214           RE:   Complaint File Name:    Joseph  [redacted]     The attached complaint/inquiry was received today. As previously indicated from the correspondence received on February 9, 2017, a response will be provided directly to the complainant by February 23, 2017.     Sincerely,   Shayna E [redacted] Consumer Affairs Advocate American Family Mutual Insurance Company, S.I. (800) 692-6326 X30799 [email protected] Tell us why here...

Hello,I am not accepting their response because it not indicate if/when I will receive the refund that I'm entitled to. If American Family Insurance releases the check to me then I will be happy with closing this out.Thank you,[redacted]

April 8, 2015
re: [redacted]
Dear Ms. [redacted],
The attached complaint/inquiry was received today. The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us. Maintaining the confidentiality of this...

information is important to our company. Therefore, we are unable to send our response directly to you.
It is a company goal to provide the best possible service to consumers. We have received other communications from Mr. [redacted] and will be responding to his concerns in a timely manner.
Sincerely, [redacted]
Consumer Affairs Advocate
American Standard Insurance Company of Ohio
###-###-#### [redacted] [email protected]

Revdex.com of Wisconsin
 
10019 West Greenfield Avenue
Milwaukee, WI 53214
     
 
 
RE:   Complaint File Name:    [redacted]
 
 
The attached complaint/inquiry was received today.  The privacy laws require...

us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.
 
It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter.
 
 
Sincerely,

January 6, 2016 WI Revdex.com 10019 West Greenfield Avenue Milwaukee, WI 53214 RE:   Complaint File Name:    [redacted] The attached complaint/inquiry was received today.  The privacy laws require us to protect the confidentiality of non-public information...

relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you. It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant by January 20, 2016. Sincerely,

WI Revdex.com [redacted]           RE:   Complaint File Name:    Nicholas  [redacted]     The attached complaint/inquiry was received today.  The privacy laws require us to protect the...

confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.   It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly Mr. [redacted] by September 8, 2016.     Sincerely,       [redacted] American Family Mutual Insurance Company [redacted]

Initial Business Response /* (1000, 5, 2015/07/31) */
The above complaint was received today. The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us. Maintaining the confidentiality of this information is important...

to our company. Therefore, we are unable to send our response directly to you.
It is a company goal to provide the best possible service to consumers. Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter.
Initial Consumer Rebuttal /* (3000, 12, 2015/09/22) */
This complaint is still pending. An adjuster is working on, but nothing has still been done.
Final Business Response /* (4000, 16, 2015/10/06) */
October 5, 2015
Revdex.com of Northern Indiana
4011 Parnell Avenue
Fort Wayne IN 46805

RE: Complaint File Name: [redacted], XXXXXXXX
The above complaint/inquiry was received today. The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us. Maintaining the confidentiality of this information is important to our company. Therefore, we are unable to send our response directly to you.
It is a company goal to provide the best possible service to consumers. Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within five business days from the date of this letter.
Sincerely,
Sara [redacted]
Consumer Affairs Advocate
American Family Mutual Insurance Company
(XXX) XXX-XXXX XXXXXX
[redacted]@amfam.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] J [redacted]

RE:   Complaint File Name:    [redacted]
 
 
Our claims area has already spoken with Mr. [redacted] regarding his continued claim concern.  Our company has provided both a written response dated 3/9/15 and now a verbal response has been provided to Mr. [redacted] as well.  You may contact the complainant directly for confirmation.  At this time, our company considers this matter close. 
 
Sincerely,