American Family Insurance

November 16, 2016   Revdex.com of Wisconsin10019 West Greenfield AvenueMilwaukee, WI  53214       RE:    Complaint File Name:      William  [redacted]  The attached complaint/inquiry was received...

today.  The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you. It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter.  Sincerely,   Theresa A [redacted]Consumer Affairs AdvocateAmerican Family Mutual Insurance Company(800) 692-6326 [email protected]

May 29, 2015
 
 
 
Revdex.com of Wisconsin
10019 West Greenfield Avenue
Milwaukee WI 53214
     
 
 
RE:   Complaint File Name:    [redacted]  [redacted], your file [redacted]
 
The above complaint was received...

today.  The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.
 
It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter.
 
 
Sincerely,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I reject this response only bbecause the accident due to their insurer occured on October 23, 2016 and the incident was reported on the same day. This was over 3 weeks ago and I have not received a single notice from AMerican Family Insurance's adjuster on when he or she is coming to look at the damage to give an estimate of the total damage that was done to the Volvo S60. I need something done right now.
Regards,
William [redacted]

Revdex.com of Wisconsin
     
      
RE:   Complaint File Name:    [redacted]   [redacted]
 
 
The attached complaint/inquiry was received today.  The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.
 
We will be responding to Ms [redacted] regarding the Revdex.com complaint sent out on 11-5-2014 with 10 business days of 11-5-2014.
 
 
Sincerely,

June 27, 2016       Revdex.com of Wisconsin 10019 West Greenfield Avenue Milwaukee WI 53214           RE:   Complaint File Name:    [redacted]  [redacted]
*   The attached complaint/inquiry was received...

today.  The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.   It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant by July 11, 2016.     Sincerely,       [redacted] [redacted] Consumer Affairs Advocate American Family Mutual Insurance Company (800) 692-6326 X30799 [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The attached response from American Family Insurance simply states they can't provide any information due to privacy laws, but that they will respond to me directly within 10 business days - whatever that may bring/means??  In the mean time I simply have to wait for them to reply directly to me.  Knowing their track record from the past I don't give this much hope!
 
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have not heard from American Family Insurance in anyway what so ever.  I feel that they are just going to make me take a loss on this situation.  I want to be clear in this response  about what happened.  I did not drive erroneously in anyway to cause me to be in this predicament.   I did not play a hand at gambling on blackjack nor did I invest in bad stocks.  I do not feel that I should have to shell out  a few thousand dollars to obtain equal transportation because the insured of American Family drove carelessly and totalled my car. American Family Insurance is being very unfair and is taking advantage of me.  It is now 2 months and I still do not have a car.  This event is causing me great financial harm.  I am besides myself in grief over the indifferent attitude of American Family Insurance and their people.   I feel that the nonchalant treatment that American Family Insurance personnel have is indicative of the way they buffalo all consumers.  It is down right borderline criminal.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I should not have had to hire an attorney for the insurance company to communicate with me. However, my attorney has informed me that he is speaking to a new adjuster who seems more reasonable talk to. I would like to put a hold on the complaint until final resolution is had.
Regards,
Tim [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I need a resolution to this issue on or before April 18th, not just a response.  I have been dealing with this issue long enough and just want this resolved and both mine and my husbands credit cleared up.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Tammy [redacted]

June 29, 2016       Revdex.com of Wisconsin 10019 West Greenfield Avenue Milwaukee, WI 53214           RE:   Complaint File Name:    [redacted]   [redacted]     The attached complaint/inquiry was received today. ...

The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.   It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter.     Sincerely,       [redacted] Consumer Affairs Advocate American Family Insurance Company (800) 692-6326 X30799 [email protected]

August 26, 2016     Revdex.com of Wisconsin                      RE:   Complaint File Name:    Ben  [redacted]     The attached complaint/inquiry was...

received today.  The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.   It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant no later than September 1, 2016.     Sincerely,   Rhonda R. [redacted] Consumer Affairs Advocate American Family Insurance Company [redacted]
[redacted]

November 12, 2014
 
 
 
Revdex.com of Wisconsin
10019 West Greenfield Avenue
Milwaukee, WI  53214
     
 
 
RE:   Complaint File Name:    [redacted]
 
 
The attached complaint/inquiry was received...

today.  The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.
 
It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter.
 
 
Sincerely,

Please see attached.

October 20, 2016   Revdex.com of Wisconsin10019 West Greenfield AvenueMilwaukee, WI  53214       RE:    Complaint File Name:      Luiggi  [redacted]  I have forwarded this additional Revdex.com complaint to the appropriate department to be addressed with the initial Revdex.com complaint.  The response will be directed at the complainant, not the Revdex.com, by November 1, 2016 as previously stated.  Sincerely,   Theresa A [redacted]Consumer Affairs AdvocateAmerican Family Mutual Insurance Company(800) 692-6326 [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I have not yet received a response from American family and I need my car fixed 
Regards,
Holly [redacted]

May 1, 2017       Revdex.com of Wisconsin [redacted]           RE:   Complaint File Name:    Nancy  [redacted]     The attached complaint/inquiry was received today.  The privacy...

laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.   It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond to the Georgia Department of Insurance by May 2, 2017.     Sincerely,       Crystal [redacted] Consumer Affairs Advocate American Family Insurance Company [redacted]

October 25, 2016       Revdex.com of Wisconsin 10019 W. Greenfield Ave. Milwaukee, WI  53214           RE:   Complaint File Name:    Kathleen  [redacted]     The attached complaint/inquiry was received...

today.  The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.   It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant by November 8, 2016.   Sincerely,       Sue M [redacted] Consumer Affairs Advocate American Family Mutual Insurance Company (800) 692-6326 X30799 [email protected]

May 9, 2017             RE:   Complaint File Name:    Travis  [redacted]     The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.   A response will be provided directly to Mr. [redacted] by May 19, 2017.   Sincerely,       Joyce [redacted] Consumer Affairs Advocate American Standard Insurance Company of Wisconsin [redacted]

November 16, 2016 Revdex.com of Wisconsin10019 West Greenfield AvenueMilwaukee WI 53214       RE:   Complaint File Name:    Raymond  [redacted], your file 11829095  The above complaint was received today.  The privacy laws...

require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you. It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant by November 30, 2016.  Sincerely,   Sara E [redacted]Consumer Affairs AdvocateAmerican Standard Insurance Company of Ohio[redacted]

November 17, 2016       Revdex.com of Wisconsin 10019 W Greenfield Ave. Milwaukee, WI  53214          RE:      Complaint File Name: William [redacted]n     The attached additional complaint was received today.    As previously stated in our November 16, 2016 communication, the appropriate department is researching the concerns and a response will be provided directly to the complainant. A response will not be sent to you as it is important to our company to maintain the privacy of our customers.   Sincerely,       Sue M [redacted] Consumer Affairs Advocate American Family Mutual Insurance Company (800) 692-6326 X30799 [email protected]