American Family Insurance

Complaint: [redacted]
I am rejecting this response because:The statement of the office manager covers her/// it is not accurate
Sincerely,
[redacted] R [redacted]

RE:   Complaint
File Name:    [redacted]The attached complaint  was received today.  The privacy laws require us to protect the
confidentiality of non-public information relating to our consumers and others
who rely upon us.  Maintaining the
confidentiality of this information is important to our company.  Therefore, we are unable to send our response
directly to you.Even though we are unable to reply directly to you, I have
asked the appropriate department to research the concerns and respond directly
to the complainant by December 2, 2015.Sincerely,

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
They have done more then I had ever expected or asked for I am very happy with the results.   
Regards,
Cris Ybarra

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]Am adjustor called me today and informed me that there is a dispute between the 2 insurance companies that won't be solved until it happens.  American Family Insurance has it as 12/31/16 and Esurance has it for 8/21/17.Mike asked that I should send him a copy of the damages estimate, which was done by Esurance. I will be sending Amanda the requested information.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Luiggi [redacted]

August 29, 2016       WI Revdex.com [redacted]
[redacted]           RE:   Complaint File Name:    Robert  [redacted]     The attached complaint/inquiry was received today.  The...

privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.   It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly Mr. [redacted] as soon as possible but no later than September 12, 2016.     Sincerely,       Peter [redacted] Consumer Affairs Advocate American Family Mutual Insurance Company [redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have received this exact response from the company before - from the exact same person.  They didn't reply in writing within 10 days last time they said they were going to and when I called about that they said I had talked to Rich T. and so the matter was closed.  I want to move this case forward with you as you can handle businesses which don't handle their businesses appropriately.  
Regards,
[redacted]

November 10, 2016       Revdex.com of Wisconsin 10019 West Greenfield Avenue Milwaukee, WI 53214           RE:   Complaint File Name:    Karolina  [redacted]     The attached complaint/inquiry was received...

today.  The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.   It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter.     Sincerely,       John D [redacted] Consumer Affairs Advocate American Family Mutual Insurance Company ([redacted]

October 16, 2014
 
 
RE:   Complaint File Name:    [redacted] [redacted]
 
 
The attached complaint was received today.  The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely...

upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.
 
It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter.
 
 
Sincerely,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

March 9, 2015
 
 
WI Revdex.com
10019 West Greenfield Avenue
Milwaukee, WI 53214
  
RE:   Complaint File Name:    [redacted]  [redacted]
 
The attached additional complaint/inquiry was received today.  The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.
 
American Family received the original complaint from the WI Revdex.com on March 6, 2015 and it was referred to the appropriate department to review the insured’s concerns. American Family’s policy is to provide a response within ten business days from the receipt of the original complaint, and we will respond directly to Mr. [redacted]. 
 Thank you.
 
 
Sincerely,

January 5, 2017       Revdex.com of Wisconsin 10019 West Greenfield Avenue Milwaukee WI 53214           RE:    Complaint File Name:     ...

Matthew  [redacted], your file [redacted]     The above complaint was received today.  The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.   It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant by January 19, 2017.     Sincerely,       Sara E [redacted] Consumer Affairs Advocate American Family Insurance Company (800) 692-6326 X30799 [email protected]

You reported a theft claim to our company on July 3rd, 2017 and stated that your tires and wheels had been stolen and your car was left on the ground.  Our representative spoke with you on July 5th, 2017 and obtained your statement describing the damages to your vehicle. At that time, we...

explained that before payment can be made, your policy requires that you choose and inform us of the shop you will use to repair your car. An inspection was scheduled and completed for your vehicle for the tires, wheels and other related damages. Unrelated damages were also noted on the estimate and explained to you. You were provided a copy of the estimate and asked for the name of your body shop of choice for repairs. During the claim you informed us of 3 different shops that intended to use to repair your car. This caused some delay as we had to follow up with each shop to obtain the required documents necessary to allow us to issue payments. Because you changed your mind about shop, we even incurred ‘stop payment’ fees to allow us to reissue payments after you changed your mind. As soon as we were informed that additional damages were discovered, we inspected and agreed to pay those related damages. At present, we believe that we have paid for all loss related damages. However, if you believe that there are any additional damages that we should consider, please contact us. Aspire General Claims Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I an very upset that this business is trying to make me out to be a liar and trying to steal my money. I went by what I was told.  None of this makes since if not. 
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Jenifer [redacted]

WI Revdex.com
     
RE:   Complaint File Name:   [redacted]
 
 
The attached complaint/inquiry was received today.  The privacy laws require us to protect the confidentiality of non-public information relating to our consumers...

and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.
 
It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter.
 
 Sincerely,

February 11, 2015
 
 
 
Revdex.com of Wisconsin
10019 West Greenfield Avenue
Milwaukee, WI  53214
     
 
 
RE:   Complaint File Name:    [redacted]  [redacted]
 
 
The attached additional complaint correspondence was received today.   
 
As previously stated on February 10, 2015, we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter.
 
 
Sincerely,

December 16, 2016   Revdex.com of Wisconsin10019 West Greenfield AvenueMilwaukee, WI  53214       RE:   Complaint File Name:    Korey  [redacted]  The attached complaint/inquiry was received today.  The privacy...

laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you. It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant by December 29, 2016.  Sincerely,   Theresa A [redacted]Consumer Affairs AdvocateAmerican Family Insurance Company(800) 692-6326 [email protected]

RE: Complaint File Name: [redacted]
The attached complaint/inquiry was received today. The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us. Maintaining the confidentiality of this information is...

important to our company. Therefore, we are unable to send our response directly to you.
It is a company goal to provide the best possible service to consumers. Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter.
Sincerely,
[redacted]
Consumer Affairs Advocate
American Family Mutual Insurance Company
###-###-#### X30799
[email protected]

June 20, 2017   Revdex.com of Wisconsin[redacted]       RE:    Complaint File Name:      Jenifer   [redacted]  The attached complaint/inquiry was...

received today.  The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you. It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant by July 3, 2017.  Sincerely,   Theresa [redacted]Consumer Affairs Advocate[redacted]

We value our customers. Customer satisfaction is our #1 goal. Unfortunately, we were not able to honor Mr. [redacted]'s claim and for privacy reasons we are unable to specify the reason why.

January 9, 2017       Revdex.com of Wisconsin 10019 W Greenfield Ave Milwaukee, WI 53214           RE:   Complaint File Name:    Joseph  [redacted]     The attached complaint was received today.  The privacy laws...

require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.   It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter.     Sincerely,       Shayna E [redacted] Consumer Affairs Advocate American Family Mutual Insurance Company, S.I. (800) 692-6326 X30799 [email protected] Tell us why here...