Complaint # [redacted] I just want to let you know I received another $check from Great Fun so I am satisfied with the outcome of this caseThank you for your help I do not think I would have gotten my rebates from them if you had not been involvedAgain thank you for your help [redacted]
Thank you for your correspondence regarding [redacted] concernsBy way of background, Trilegiant Corporation is an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the chargeAfter an initial investigation of our databases, we could not locate a membership for [redacted] with the information provided in her complaint In order to complete a more thorough search, a service name, service account number (if known), any other related information (previous addresses, other names) or a copy of Ms [redacted] statement reflecting one of our charges is requested Ms [redacted] may either e-mail ( [redacted] ) or fax ( [redacted] ) the information to my attention for review and further investigationWe apologize for any inconvenience that Ms [redacted] may have experienced and hope that this matter will be resolved to her satisfaction Sincerely, [redacted] Customer Relations
July 16, VIA ONLINE SUBMISSION Revdex.com (“Revdex.com”) Revdex.com Complaint Department /> RE: Revdex.com Case #: [redacted] Dear Sir or Madam: This correspondence is in regard to the above referenced complaint filed with your office Due to Privacy, we are not able to provide specific information regarding insurance related matters on this websitePlease be assured that a written response addressing all issues raised by the complainant will be sent directly to the Primary Insured under separate cover within the next seven (7) to ten (10) business days We appreciate your understanding regarding this matter Sincerely, Third Party Administrator cc: carrier
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Thank you for your correspondence regarding [redacted] ’s additional concerns with [redacted] ***’s Travelers Advantage and Everyday Privileges Gold membershipsDuring the enrollments in Travelers Advantage and Everyday Privileges Gold, Mr [redacted] was provided with the terms of the memberships, including billing and cancellation terms Great care is taken to ensure that the consumer authorizes enrollment in the programs According to the terms of the agreements for Travelers Advantage and Everyday Privileges Gold, if Mr[redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership feesTrial members may cancel at anytime within the trial periods by simply calling the toll-free numbers which are provided during enrollment and listed on the membership materials and owe nothing further Mr [redacted] provided his first and last name, address, and billing information in order to accept the offersMs[redacted] can be assured that Mr***’s Travelers Advantage and Everyday Privileges Gold memberships were both canceled during their trial periods, and a refund has issued to his debit card account for the two $trial fees that he was charged Please ask Ms[redacted] to allow up to seven business days for the refunds to post to the account Sincerely, [redacted]
Thank you for your correspondence regarding [redacted] concerns with her Great Fun and Shoppers Advantage memberships, services provided by Trilegiant CorporationBy way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.Our records indicate that Ms [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on June 5, 2015, after making a purchase from Tiger Direct and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number Upon calling the toll free number, Ms [redacted] was presented with the option to enroll in Great Fun and Shoppers Advantage, which our records indicate she accepted According to the terms of the agreements for Great Fun and Shoppers Advantage, if Ms [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage As such, Ms [redacted] Great Fun membership was canceled on July 23, 2015, and a refund of $is being issued to her debit card account Ms [redacted] Shoppers Advantage membership was canceled on July 21, 2015, and an additional refund of $is being issued to her account as reimbursement of the monthly fee that she was charged for this service We apologize for any inconvenience that Ms [redacted] may have experienced and hope that this matter has been resolved to her satisfactionSincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with his Travelers Advantage membership, a service provided by Trilegiant CorporationBy way of background, Travelers Advantage is part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the chargeAfter researching his concerns, we found that Mr*** was enrolled in both our Travelers Advantage and Shoppers Advantage services on November 13, 2014, after being transferred to one of our representatives by [redacted] *** The offer for joining Travelers Advantage was $in reservations rebates The offer related to Shoppers Advantage was $in rebates for gas purchases If Mr*** did not inform us that he wished to cancel the memberships by the end of the trial periods, he would be charged the monthly membership fees Please be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Shoppers Advantage As such, Mr***’s Travelers Advantage membership was canceled on November 20, 2014, and he will not be charged a monthly fee for the service Mr***’s Shoppers Advantage membership was canceled on November 21, 2014, and a refund of $is being issued to his credit card account as reimbursement of the trial fee that he was chargedWe apologize for any inconvenience that Mr*** may have experienced and hope that this matter has been resolved to his satisfaction Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever, had I ever received a membership card, I would have canceled the service soonerSince the start date, there have been several instances I would have used the service had I known I had itSincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Thank you for your correspondence regarding [redacted] ’s concerns with her Great Fun membership, a service provided by Trilegiant Corporation.By way of background, Great Fun is part of an established membership-based discount service companyWe jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.Our records indicate that Ms [redacted] was enrolled in our Great Fun service on July 28, 2015, after making a purchase from [redacted] Airlines and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number Upon calling the toll free number, Ms [redacted] was presented with the option to enroll in Great Fun, which our records indicate she accepted According to the terms of the agreement for Great Fun, if Ms [redacted] did not inform us that she wished to cancel the membership at the end of the trial period, she would be charged the current monthly membership fee.Great Fun goes to great lengths in order to ensure that an authorized person agrees to the membershipOur records indicate that Ms [redacted] provided her first and last name, address, and billing information to the representative in order to enroll in the servicePlease be assured that we make every effort to ensure that a member is satisfied with their membership in Great Fun As such, Ms [redacted] ’s membership was canceled on October 28, 2015, and a refund of $will be issued to her credit card account as reimbursement of the trial fee that she was charged for the service.Sincerely,Jason A [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] additional concerns [redacted] Corporation is an established membership-based discount service company One of the programs that we offer is [redacted] , but we do not currently solicit this service via telemarketing, nor do we offer or partner with [redacted] With the information provided in [redacted] complaint, we are unable to find a record that we are associated with the phone solicitations that [redacted] has been receiving Sincerely, [redacted] Customer Relations
Complaint # [redacted] I just want to let you know I received another $check from Great Fun so I am satisfied with the outcome of this caseThank you for your help I do not think I would have gotten my rebates from them if you had not been involvedAgain thank you for your help [redacted]
Thank you for your correspondence regarding [redacted] concernsBy way of background, Trilegiant Corporation is an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the chargeAfter an initial investigation of our databases, we could not locate a membership for [redacted] with the information provided in her complaint In order to complete a more thorough search, a service name, service account number (if known), any other related information (previous addresses, other names) or a copy of Ms [redacted] statement reflecting one of our charges is requested Ms [redacted] may either e-mail ( [redacted] ) or fax ( [redacted] ) the information to my attention for review and further investigationWe apologize for any inconvenience that Ms [redacted] may have experienced and hope that this matter will be resolved to her satisfaction Sincerely, [redacted] Customer Relations
July 16, VIA ONLINE SUBMISSION Revdex.com (“Revdex.com”) Revdex.com Complaint Department /> RE: Revdex.com Case #: [redacted] Dear Sir or Madam: This correspondence is in regard to the above referenced complaint filed with your office Due to Privacy, we are not able to provide specific information regarding insurance related matters on this websitePlease be assured that a written response addressing all issues raised by the complainant will be sent directly to the Primary Insured under separate cover within the next seven (7) to ten (10) business days We appreciate your understanding regarding this matter Sincerely, Third Party Administrator cc: carrier
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Thank you for your correspondence regarding [redacted] ’s additional concerns with [redacted] ***’s Travelers Advantage and Everyday Privileges Gold membershipsDuring the enrollments in Travelers Advantage and Everyday Privileges Gold, Mr [redacted] was provided with the terms of the memberships, including billing and cancellation terms Great care is taken to ensure that the consumer authorizes enrollment in the programs According to the terms of the agreements for Travelers Advantage and Everyday Privileges Gold, if Mr[redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership feesTrial members may cancel at anytime within the trial periods by simply calling the toll-free numbers which are provided during enrollment and listed on the membership materials and owe nothing further Mr [redacted] provided his first and last name, address, and billing information in order to accept the offersMs[redacted] can be assured that Mr***’s Travelers Advantage and Everyday Privileges Gold memberships were both canceled during their trial periods, and a refund has issued to his debit card account for the two $trial fees that he was charged Please ask Ms[redacted] to allow up to seven business days for the refunds to post to the account Sincerely, [redacted]
Thank you for your correspondence regarding [redacted] concerns with her Great Fun and Shoppers Advantage memberships, services provided by Trilegiant CorporationBy way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.Our records indicate that Ms [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on June 5, 2015, after making a purchase from Tiger Direct and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number Upon calling the toll free number, Ms [redacted] was presented with the option to enroll in Great Fun and Shoppers Advantage, which our records indicate she accepted According to the terms of the agreements for Great Fun and Shoppers Advantage, if Ms [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage As such, Ms [redacted] Great Fun membership was canceled on July 23, 2015, and a refund of $is being issued to her debit card account Ms [redacted] Shoppers Advantage membership was canceled on July 21, 2015, and an additional refund of $is being issued to her account as reimbursement of the monthly fee that she was charged for this service We apologize for any inconvenience that Ms [redacted] may have experienced and hope that this matter has been resolved to her satisfactionSincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with his Travelers Advantage membership, a service provided by Trilegiant CorporationBy way of background, Travelers Advantage is part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the chargeAfter researching his concerns, we found that Mr*** was enrolled in both our Travelers Advantage and Shoppers Advantage services on November 13, 2014, after being transferred to one of our representatives by [redacted] *** The offer for joining Travelers Advantage was $in reservations rebates The offer related to Shoppers Advantage was $in rebates for gas purchases If Mr*** did not inform us that he wished to cancel the memberships by the end of the trial periods, he would be charged the monthly membership fees Please be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Shoppers Advantage As such, Mr***’s Travelers Advantage membership was canceled on November 20, 2014, and he will not be charged a monthly fee for the service Mr***’s Shoppers Advantage membership was canceled on November 21, 2014, and a refund of $is being issued to his credit card account as reimbursement of the trial fee that he was chargedWe apologize for any inconvenience that Mr*** may have experienced and hope that this matter has been resolved to his satisfaction Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever, had I ever received a membership card, I would have canceled the service soonerSince the start date, there have been several instances I would have used the service had I known I had itSincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Thank you for your correspondence regarding [redacted] ’s concerns with her Great Fun membership, a service provided by Trilegiant Corporation.By way of background, Great Fun is part of an established membership-based discount service companyWe jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.Our records indicate that Ms [redacted] was enrolled in our Great Fun service on July 28, 2015, after making a purchase from [redacted] Airlines and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number Upon calling the toll free number, Ms [redacted] was presented with the option to enroll in Great Fun, which our records indicate she accepted According to the terms of the agreement for Great Fun, if Ms [redacted] did not inform us that she wished to cancel the membership at the end of the trial period, she would be charged the current monthly membership fee.Great Fun goes to great lengths in order to ensure that an authorized person agrees to the membershipOur records indicate that Ms [redacted] provided her first and last name, address, and billing information to the representative in order to enroll in the servicePlease be assured that we make every effort to ensure that a member is satisfied with their membership in Great Fun As such, Ms [redacted] ’s membership was canceled on October 28, 2015, and a refund of $will be issued to her credit card account as reimbursement of the trial fee that she was charged for the service.Sincerely,Jason A [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] additional concerns [redacted] Corporation is an established membership-based discount service company One of the programs that we offer is [redacted] , but we do not currently solicit this service via telemarketing, nor do we offer or partner with [redacted] With the information provided in [redacted] complaint, we are unable to find a record that we are associated with the phone solicitations that [redacted] has been receiving Sincerely, [redacted] Customer Relations