Thank you for your correspondence regarding [redacted] additional concerns with her Great Fun membership, a service provided by Trilegiant Corporation After researching her concerns, we have found that two $rebate checks have been sent to Ms***, but one of the checks has not been cashed We have asked for the uncashed check to be voided and will be issuing a new check to Ms*** Please ask Ms [redacted] to allow fifteen to twenty business days to receive her additional rebate checkWe apologize for any inconvenience that Ms [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with her [redacted] memberships, services provided by [redacted] CorporationBy way of background, [redacted] are part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the chargesOur records indicate that [redacted] enrolled in [redacted] *n May 4, 2015, while responding to an online offer on the [redacted] website The [redacted] membership was described to [redacted] at the time of enrollment, including billing and cancellation terms [redacted] accepted the offer by providing her first and last name, address, date of birth, social security number, and billing information and clicking "Yes, Sign Me Up!”, indicating her agreement to enroll in the service After completing her enrollment in [redacted] saw an additional offer to try [redacted] on the [redacted] enrollment confirmation page The [redacted] membership was also described to [redacted] at the time of enrollment, including billing and cancellation terms [redacted] accepted this offer by entering the last four digits of the credit card number that she previously provided when signing up for [redacted] and again clicking “Yes, Sign Me Up!”, confirming her agreement to enroll in the servicePlease be assured that we make every effort to ensure that members are satisfied with their memberships in [redacted] As such, [redacted] ’s [redacted] membership was canceled on August 5, 2015, and she was no longer charged a monthly fee [redacted] ’s [redacted] membership was canceled on February 22, 2016, and refunds totaling $are being issued to her debit card account as full reimbursement of the fees that she was charged for this serviceWe apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfactionSincerely, Jason A [redacted] Customer Relations
Complaint: [redacted] I am rejecting this response because: The company made claims of honoring two additional rebates after they had caused issues with my account and after everything I had enduredOnce I was told this, I made two sixty dollar purchases that would not have been made if the additional rebates had not been offeredThe third rebate was honored, but because the two tickets purchased were to the same show, purchased with the same card, they chose not to honor the second rebateWhen I called to point this out, the agent was apologetic and said it would be honored, and to expect a check shortlyAfter waiting a few more weeks one check came and a note saying that the rebate had previously been paid, againThese were two separate purchases and were approved by the managerWhy would a company force its customers to jump through so many hoops and wait this long just to get what they have been promised? After signing up for the membership, they refuse to send you materials and make you wait weeks to get your welcome packet in hopes that your free days will have expiredThe business practices by this company are deceitful and they will lie to you just to get you off the phoneI feel like the company has deceived and lied to meEven if the workers you employ made a mistake, why should I have to pay for your companies errors? Sincerely, [redacted]
Thank you for your correspondence regarding [redacted] concerns with his [redacted] membership, a service provided by [redacted] By way of background, [redacted] is part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorizatihttp://blue.Revdex.com.org/core/complaints/publishstatus.aspxon from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge Our records indicate that [redacted] was enrolled in Shoppers Advantage on June 19, On that date, [redacted] was asked if he would like to learn about a special offer for a $American Express gift card when trying the service for a trial period [redacted] provided his first and last name, address, and billing information in order to accept the offer in the service During the enrollment, [redacted] was provided with the terms of the membership in [redacted] Great care is taken to ensure that the consumer authorizes enrollment in the program Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial period Trial members may cancel at any time within the trial period by simply calling the toll-free number which is provided during enrollment and listed on the membership materials and owe nothing further Please be assured that we make every effort to ensure that a member is satisfied with their membership in [redacted] As such, Mr [redacted] membership was canceled on February 10, 2016, and a refund of $will be issued to his debit card account as full reimbursement of the fees that he was charged for the service We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to his satisfaction Sincerely, Jason A [redacted] Customer Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Thank you for your correspondence regarding [redacted] ***’s concerns with her [redacted] and [redacted] memberships, services provided by [redacted] By way of background, [redacted] and [redacted] are part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges After researching her concerns, we found that [redacted] enrolled in both our [redacted] and [redacted] services on October 2, 2013, after she called to order merchandise from Potpourri On that date, [redacted] was asked if she would like to learn about special offers for trying the services for trial periods The offer for joining [redacted] was a $rebate for a purchase from Potpourri The offer related to [redacted] was $in gas purchase rebates [redacted] and [redacted] go to great lengths in order to ensure that an authorized person agrees to the memberships If [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the monthly membership fees The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees Please be assured that we make every effort to ensure that members are satisfied with their memberships in [redacted] and [redacted] As such, [redacted] ***’s [redacted] membership was canceled on May 2, 2016, and a full refund totaling $is being issued to her credit card account [redacted] ***’s [redacted] membership was canceled on April 19, 2016, and additional refunds totaling $are being issued to her account as full reimbursement of the fees that she was charged for this service We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, Jason A [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] s concerns with [redacted] ***’s [redacted] membership, a service provided by Trilegiant Corporation Please be assured that we make every effort to comply with a request to cancel a membership in [redacted] for any reason Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and they will owe nothing further Ms [redacted] can be assured that [redacted] ***’s [redacted] membership was canceled on March 14, 2015, and a refund of $will be issued to her checking account We apologize for any inconvenience that Ms [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] ’s concerns with his Great Fun and Shoppers Advantage memberships, services provided by Trilegiant CorporationBy way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the chargesOur records indicate that Mr [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on August 14, On that date, Mr [redacted] was asked if he would like to learn about specials offers for trying the services for trial periods The offer for joining Great Fun was a $ [redacted] gift card The offer related to Shoppers Advantage was a $shopping credit Mr [redacted] provided his first and last name, address, and billing information in order to accept the offers in the servicesDuring the enrollments, Mr [redacted] was provided with the terms of the memberships in Great Fun and Shoppers Advantage Great care is taken to ensure that the consumer authorizes enrollment in the programs Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods Trial members may cancel at any time within the trial periods by simply calling the toll-free numbers, which are provided during enrollment and listed on the membership materials and owe nothing further Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage As such, Mr [redacted] ’s Great Fun membership was canceled on October 2, 2015, and a full refund totaling $will be issued to his credit card account Mr [redacted] ’s Shoppers Advantage membership was canceled on October 5, 2015, and additional refunds totaling $will be issued to his account as full reimbursement of the fees that he was charged for this serviceWe apologize for any inconvenience that Mr [redacted] may have experienced and hope that this matter has been resolved to his satisfaction Sincerely, Jason A [redacted] Customer Relations
Thank you for your correspondence re garding [redacted] concerns with his [redacted] membership, a service provided by [redacted] Corporation In order to avail himself of our promotional offer, [redacted] was required to return the rebate form that was included in his membership kit or sent to the e-mail provided during the enrollment process, along his receipt of purchase from [redacted] Airlines [redacted] ’s [redacted] membership would not have to be active at the time of his rebate redemption According to our records, we received and approved [redacted] ’s rebate request on May 12, [redacted] can expect to receive his $rebate check within fifteen to twenty business days from that date Please be assured that we make every effort to comply with a member’s request to cancel their membership in [redacted] for any reason As such, [redacted] ’s membership was canceled on May 26, 2016, and he will not be charged a monthly fee for the service We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to his satisfaction Sincerely, Jason A [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] ***’s concerns with his Great Fun and Shoppers Advantage memberships, services provided by Trilegiant CorporationBy way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.Our records indicate that Mr [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on July 16, 2015, after making an online reservation and then responding to an offer to receive a rebate on his recent reservation by calling a toll free number Upon calling the toll free number, Mr [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate he accepted The offer for joining Great Fun was a $reservation rebate The offer for joining Shoppers Advantage was $in gas purchase rebates According to the terms of the agreements for Great Fun and Shoppers Advantage, if Mr [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage As such, Mr***’s Great Fun membership was canceled on September 29, 2015, and refunds totaling $are being issued to his credit card account Mr***’s Shoppers Advantage membership was also canceled on September 29, 2015, and additional refunds totaling $are being issued to his account as reimbursement of the monthly fees that he was charged for this serviceIn order to avail himself of our promotional offers, Mr [redacted] was required to return the rebate forms that were included in his membership kit or sent to the e-mail provided during the enrollment process along with his corresponding receipts of purchase or a bank or credit card statement reflecting the purchase Mr***’s $rebate was denied because the statement that he sent to us did not show the transaction for the reservation that he made Mr [redacted] may either e-mail ( [redacted] ) or fax (###-###-####) a statement reflecting the transaction for his reservation to my attention, and I will have his rebate processed by our Claims departmentWe apologize for any inconvenience that Mr [redacted] may have experienced and hope that this matter has been resolved to his satisfaction Sincerely,Jason A [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with her [redacted] membership, a service provided by [redacted] Our records indicate that [redacted] enrolled in the [redacted] service on September 15, 2016, by responding to an online offer on the [redacted] [redacted] website The offer for joining [redacted] was a $rebate for a purchase from [redacted] In order to avail herself of our promotional offer, [redacted] was required to return the rebate form that was sent to the e-mail address that was provided to us during the enrollment process, along with her corresponding Spirit Airlines receipt Upon our receipt of the completed rebate form and receipt, [redacted] rebate check should have arrived to her within six to eight weeks According to our records, we received [redacted] initial rebate request on October 14, 2016, and a $check [redacted] was issued to her Upon learning that [redacted] did not receive the check, we requested for it to be voided and for a new check to be issued [redacted] should have received this check ( [redacted] ) within fifteen to twenty business days from December 9, We regret to hear that [redacted] has not received her reissued check As such, we have requested for a third $check to be sent to [redacted] The new check is being sent by overnight mail with tracking information In addition, [redacted] membership was canceled on September 22, 2016, and she will not be charged a monthly fee for the service We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, Jason A [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with services provided by Trilegiant Corporation By way of background, Trilegiant Corporation is an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed After an initial investigation of our databases, our records do not indicate that Mr [redacted] has become a member of any of our programs In order to become a member and receive any of our promotional offers, Mr [redacted] must affirmatively agree to enroll per the terms and conditions of the serviceIn his complaint, Mr [redacted] references an offer that he received for a $gift card Trilegiant Corporation would not be associated with this gift card, and Mr [redacted] should contact the phone number on the postcard that he received with any questions concerning that offer Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with his Travelers Advantage and Shoppers Advantage memberships, services provided by Trilegiant CorporationBy way of background, Travelers Advantage and Shoppers Advantage are part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join Travelers Advantage and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the chargesAfter researching his concerns, we found that Mr [redacted] was enrolled in both our Travelers Advantage and Shoppers Advantage services on May 19, 2014, after being transferred to one of our representatives by [redacted] The offer for joining Travelers Advantage was $in rebates for purchases from [redacted] The offer related to Shoppers Advantage was a $rebate for a purchase made through Shoppers Advantage Travelers Advantage and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships If Mr [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the monthly membership fees The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership feesPlease be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Shoppers Advantage As such, Mr [redacted] Travelers Advantage membership was canceled on June 16, 2014, and he was not charged a monthly fee Mr [redacted] Shoppers Advantage membership was canceled on May 6, 2015, and a refund of $is being issued to his debit card account as full reimbursement of the fees that he was charged for the service We apologize for any inconvenience that Mr [redacted] may have experienced and hope that this matter has been resolved to his satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with her Great Fun and Buyers Advantage memberships, services provided by Trilegiant CorporationBy way of background, Great Fun and Buyers Advantage are part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join Great Fun and Buyers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.Our records indicate that Ms [redacted] was enrolled in both our Great Fun and Buyers Advantage services on February 17, 2015, after making a purchase from SuperShuttle and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number Upon calling the toll free number, Ms [redacted] was presented with the option to enroll in both Great Fun and Buyers Advantage, which our records indicate she accepted According to the terms of the agreements for Great Fun and Buyers Advantage, if Ms [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.Great Fun and Buyers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships Our records indicate that Ms [redacted] provided her date of birth to the representative confirming her authorization to enroll in both of the services The offer for joining Great Fun was two $rebates for purchases from SuperShuttle The offer related to Buyers Advantage was $in gas purchase rebates In order to avail herself of the Great Fun promotional offer, Ms [redacted] was required to return the rebate forms that were included in her membership kit or sent to the e-mail provided during the enrollment process along with her corresponding receipts for two separate SuperShuttle purchases Upon receipt of the completed rebate forms and receipts, Ms [redacted] rebate checks would have been delivered within 4-weeksAccording to our records, Ms [redacted] has submitted both of the Great Fun rebate forms but has included the same SuperShuttle receipt for each one Ms [redacted] first rebate was approved on March 23, 2015, and a $check was sent to her The second rebate was denied because we have not received a receipt for a second SuperShuttle purchase Please be assured that we make every effort to ensure that a member is satisfied with their membership in Great Fun and Buyers Advantage As such, Ms [redacted] Great Fun membership was canceled on April 1, 2015, and she was not charged a monthly fee Ms [redacted] Buyers Advantage membership was canceled on April 28, 2015, and a refund of $is being issued to her debit card account as full reimbursement of the fees that she was charged for the serviceWe apologize for any inconvenienced that Ms [redacted] may have experienced and hope that this matter has been resolved to her satisfactionSincerely, [redacted] Customer Relations
July 2, VIA ONLINE SUBMISSION Revdex.com (“Revdex.com”)Revdex.com Complaint Department RE: Revdex.com Case #: [redacted] Dear [redacted] ***: In response to the Complainant’s latest submission, insurancecoverage was provided and as such, services were provided, a refund of premiumsis not owed Therefore, we consider this matter resolved and will close ourfile Thank youSincerely, Third Party Administrator cc: carrier
Thank you for your correspondence regarding [redacted] concerns with her [redacted] membership, a service provided by [redacted] By way of background, [redacted] is part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the chargeOur records indicate that [redacted] was enrolled in both our [redacted] and [redacted] services on April 11, 2015, after making a purchase from TicketNetwork and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number Upon calling the toll free number, [redacted] was presented with the option to enroll in both [redacted] and [redacted] which our records indicate she accepted The offer for joining [redacted] was two (2) $rebates for purchases from [redacted] The offer for joining [redacted] was $in gas purchase rebates [redacted] and [redacted] go to great lengths in order to ensure that an authorized person agrees to the memberships According to the terms of the agreements for [redacted] and [redacted] if [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees A separate phone number to call to cancel each service was provided to [redacted] during the enrollment processPlease be assured that we make every effort to comply with a member’s request to cancel their memberships in [redacted] and [redacted] As such, [redacted] ***’s [redacted] membership was canceled on July 6, 2015, and she was no longer charged a monthly fee We could find no previous requests by [redacted] to cancel her [redacted] membership, but she can be assured that the membership was canceled on September 22, 2016, and refunds totaling $are being issued to her credit or debit card account as full reimbursement of the fees that she was charged for the service We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, Jason A [redacted] Customer Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] ,I have reviewed the response made by the business in reference to complaint ID [redacted] , I will wait to accept or deny thier response until I see what they are mailing I remember signing up for the trial but I know they never told me about them taking my account number from a receipt as I would't have signed for that Sincerely, [redacted]
Thank you for your correspondence regarding [redacted] ***’s concerns with his Everyday Values membership, a service provided by Trilegiant Corporation. By way of background, Everyday Values is part of an established membership-based discount service company. We jointly market our memberships... with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.Our records indicate that Mr. [redacted] was enrolled in the Everyday Values service after receiving a solicitation which was mailed to select [redacted] customers. A consumer who received the solicitation was invited to cash a check for $9.25 to activate their membership. If the check was cashed, the consumer would have received the membership free for a trial period. Trial members could cancel at anytime within the trial period by simply calling a toll-free number, which was listed on the membership materials and owe nothing. Otherwise, their membership continued and the annual membership fee was charged to their credit card.The solicitation piece fully disclosed the terms of the offer. The front and back of the check stated that cashing the check activated the Everyday Values membership. Furthermore, the letter that enclosed the check also stated, on the front and the back, that cashing or depositing the check automatically enrolled the consumer in the service.Our records indicate that Mr. [redacted] was enrolled in Everyday Values on July 24, 2007, after he cashed the check for $9.25. We are mailing a copy of the check to Mr. [redacted] for his review. Please be assured that we make every effort to ensure that a member is satisfied with their membership in Everyday Values. As such, Mr. ***’s membership was canceled on October 30, 2015, and refunds totaling $1,159.91 are being issued to his credit card account as full reimbursement of the fees that he was charged for the service. We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.Sincerely,Jason A [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] ’s concerns with her Great Fun membership, a service provided by Trilegiant Corporation. After researching her concerns, we found that the charge for Ms. [redacted] ’s monthly membership fee was scheduled to be issued to her debit... card account on, or around, the twelfth of every month. Our charges usually post to a member’s account within seven business days from the date from which they are issued. However, our records indicate that in some months, it took multiple attempts to successfully charge Ms. [redacted] ’s debit card account, and this is the reason that Ms. [redacted] would have seen our fee post to her account later in those months. Please be assured that we make every effort to comply with a member’s request to cancel their membership in Great Fun for any reason. Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and they will owe nothing further. Ms. [redacted] can be assured that her Great Fun membership was canceled on December 23, 2014, and a refund of $13.95 will be issued to her debit card account as full reimbursement of the most recent monthly fee that she was charged for the service. We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely, [redacted]
Thank you for your correspondence regarding [redacted] additional concerns with her Great Fun membership, a service provided by Trilegiant Corporation After researching her concerns, we have found that two $rebate checks have been sent to Ms***, but one of the checks has not been cashed We have asked for the uncashed check to be voided and will be issuing a new check to Ms*** Please ask Ms [redacted] to allow fifteen to twenty business days to receive her additional rebate checkWe apologize for any inconvenience that Ms [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with her [redacted] memberships, services provided by [redacted] CorporationBy way of background, [redacted] are part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the chargesOur records indicate that [redacted] enrolled in [redacted] *n May 4, 2015, while responding to an online offer on the [redacted] website The [redacted] membership was described to [redacted] at the time of enrollment, including billing and cancellation terms [redacted] accepted the offer by providing her first and last name, address, date of birth, social security number, and billing information and clicking "Yes, Sign Me Up!”, indicating her agreement to enroll in the service After completing her enrollment in [redacted] saw an additional offer to try [redacted] on the [redacted] enrollment confirmation page The [redacted] membership was also described to [redacted] at the time of enrollment, including billing and cancellation terms [redacted] accepted this offer by entering the last four digits of the credit card number that she previously provided when signing up for [redacted] and again clicking “Yes, Sign Me Up!”, confirming her agreement to enroll in the servicePlease be assured that we make every effort to ensure that members are satisfied with their memberships in [redacted] As such, [redacted] ’s [redacted] membership was canceled on August 5, 2015, and she was no longer charged a monthly fee [redacted] ’s [redacted] membership was canceled on February 22, 2016, and refunds totaling $are being issued to her debit card account as full reimbursement of the fees that she was charged for this serviceWe apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfactionSincerely, Jason A [redacted] Customer Relations
Complaint: [redacted] I am rejecting this response because: The company made claims of honoring two additional rebates after they had caused issues with my account and after everything I had enduredOnce I was told this, I made two sixty dollar purchases that would not have been made if the additional rebates had not been offeredThe third rebate was honored, but because the two tickets purchased were to the same show, purchased with the same card, they chose not to honor the second rebateWhen I called to point this out, the agent was apologetic and said it would be honored, and to expect a check shortlyAfter waiting a few more weeks one check came and a note saying that the rebate had previously been paid, againThese were two separate purchases and were approved by the managerWhy would a company force its customers to jump through so many hoops and wait this long just to get what they have been promised? After signing up for the membership, they refuse to send you materials and make you wait weeks to get your welcome packet in hopes that your free days will have expiredThe business practices by this company are deceitful and they will lie to you just to get you off the phoneI feel like the company has deceived and lied to meEven if the workers you employ made a mistake, why should I have to pay for your companies errors? Sincerely, [redacted]
Thank you for your correspondence regarding [redacted] concerns with his [redacted] membership, a service provided by [redacted] By way of background, [redacted] is part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorizatihttp://blue.Revdex.com.org/core/complaints/publishstatus.aspxon from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge Our records indicate that [redacted] was enrolled in Shoppers Advantage on June 19, On that date, [redacted] was asked if he would like to learn about a special offer for a $American Express gift card when trying the service for a trial period [redacted] provided his first and last name, address, and billing information in order to accept the offer in the service During the enrollment, [redacted] was provided with the terms of the membership in [redacted] Great care is taken to ensure that the consumer authorizes enrollment in the program Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial period Trial members may cancel at any time within the trial period by simply calling the toll-free number which is provided during enrollment and listed on the membership materials and owe nothing further Please be assured that we make every effort to ensure that a member is satisfied with their membership in [redacted] As such, Mr [redacted] membership was canceled on February 10, 2016, and a refund of $will be issued to his debit card account as full reimbursement of the fees that he was charged for the service We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to his satisfaction Sincerely, Jason A [redacted] Customer Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Thank you for your correspondence regarding [redacted] ***’s concerns with her [redacted] and [redacted] memberships, services provided by [redacted] By way of background, [redacted] and [redacted] are part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges After researching her concerns, we found that [redacted] enrolled in both our [redacted] and [redacted] services on October 2, 2013, after she called to order merchandise from Potpourri On that date, [redacted] was asked if she would like to learn about special offers for trying the services for trial periods The offer for joining [redacted] was a $rebate for a purchase from Potpourri The offer related to [redacted] was $in gas purchase rebates [redacted] and [redacted] go to great lengths in order to ensure that an authorized person agrees to the memberships If [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the monthly membership fees The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees Please be assured that we make every effort to ensure that members are satisfied with their memberships in [redacted] and [redacted] As such, [redacted] ***’s [redacted] membership was canceled on May 2, 2016, and a full refund totaling $is being issued to her credit card account [redacted] ***’s [redacted] membership was canceled on April 19, 2016, and additional refunds totaling $are being issued to her account as full reimbursement of the fees that she was charged for this service We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, Jason A [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] s concerns with [redacted] ***’s [redacted] membership, a service provided by Trilegiant Corporation Please be assured that we make every effort to comply with a request to cancel a membership in [redacted] for any reason Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and they will owe nothing further Ms [redacted] can be assured that [redacted] ***’s [redacted] membership was canceled on March 14, 2015, and a refund of $will be issued to her checking account We apologize for any inconvenience that Ms [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] ’s concerns with his Great Fun and Shoppers Advantage memberships, services provided by Trilegiant CorporationBy way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the chargesOur records indicate that Mr [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on August 14, On that date, Mr [redacted] was asked if he would like to learn about specials offers for trying the services for trial periods The offer for joining Great Fun was a $ [redacted] gift card The offer related to Shoppers Advantage was a $shopping credit Mr [redacted] provided his first and last name, address, and billing information in order to accept the offers in the servicesDuring the enrollments, Mr [redacted] was provided with the terms of the memberships in Great Fun and Shoppers Advantage Great care is taken to ensure that the consumer authorizes enrollment in the programs Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods Trial members may cancel at any time within the trial periods by simply calling the toll-free numbers, which are provided during enrollment and listed on the membership materials and owe nothing further Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage As such, Mr [redacted] ’s Great Fun membership was canceled on October 2, 2015, and a full refund totaling $will be issued to his credit card account Mr [redacted] ’s Shoppers Advantage membership was canceled on October 5, 2015, and additional refunds totaling $will be issued to his account as full reimbursement of the fees that he was charged for this serviceWe apologize for any inconvenience that Mr [redacted] may have experienced and hope that this matter has been resolved to his satisfaction Sincerely, Jason A [redacted] Customer Relations
Thank you for your correspondence re garding [redacted] concerns with his [redacted] membership, a service provided by [redacted] Corporation In order to avail himself of our promotional offer, [redacted] was required to return the rebate form that was included in his membership kit or sent to the e-mail provided during the enrollment process, along his receipt of purchase from [redacted] Airlines [redacted] ’s [redacted] membership would not have to be active at the time of his rebate redemption According to our records, we received and approved [redacted] ’s rebate request on May 12, [redacted] can expect to receive his $rebate check within fifteen to twenty business days from that date Please be assured that we make every effort to comply with a member’s request to cancel their membership in [redacted] for any reason As such, [redacted] ’s membership was canceled on May 26, 2016, and he will not be charged a monthly fee for the service We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to his satisfaction Sincerely, Jason A [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] ***’s concerns with his Great Fun and Shoppers Advantage memberships, services provided by Trilegiant CorporationBy way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.Our records indicate that Mr [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on July 16, 2015, after making an online reservation and then responding to an offer to receive a rebate on his recent reservation by calling a toll free number Upon calling the toll free number, Mr [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate he accepted The offer for joining Great Fun was a $reservation rebate The offer for joining Shoppers Advantage was $in gas purchase rebates According to the terms of the agreements for Great Fun and Shoppers Advantage, if Mr [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage As such, Mr***’s Great Fun membership was canceled on September 29, 2015, and refunds totaling $are being issued to his credit card account Mr***’s Shoppers Advantage membership was also canceled on September 29, 2015, and additional refunds totaling $are being issued to his account as reimbursement of the monthly fees that he was charged for this serviceIn order to avail himself of our promotional offers, Mr [redacted] was required to return the rebate forms that were included in his membership kit or sent to the e-mail provided during the enrollment process along with his corresponding receipts of purchase or a bank or credit card statement reflecting the purchase Mr***’s $rebate was denied because the statement that he sent to us did not show the transaction for the reservation that he made Mr [redacted] may either e-mail ( [redacted] ) or fax (###-###-####) a statement reflecting the transaction for his reservation to my attention, and I will have his rebate processed by our Claims departmentWe apologize for any inconvenience that Mr [redacted] may have experienced and hope that this matter has been resolved to his satisfaction Sincerely,Jason A [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with her [redacted] membership, a service provided by [redacted] Our records indicate that [redacted] enrolled in the [redacted] service on September 15, 2016, by responding to an online offer on the [redacted] [redacted] website The offer for joining [redacted] was a $rebate for a purchase from [redacted] In order to avail herself of our promotional offer, [redacted] was required to return the rebate form that was sent to the e-mail address that was provided to us during the enrollment process, along with her corresponding Spirit Airlines receipt Upon our receipt of the completed rebate form and receipt, [redacted] rebate check should have arrived to her within six to eight weeks According to our records, we received [redacted] initial rebate request on October 14, 2016, and a $check [redacted] was issued to her Upon learning that [redacted] did not receive the check, we requested for it to be voided and for a new check to be issued [redacted] should have received this check ( [redacted] ) within fifteen to twenty business days from December 9, We regret to hear that [redacted] has not received her reissued check As such, we have requested for a third $check to be sent to [redacted] The new check is being sent by overnight mail with tracking information In addition, [redacted] membership was canceled on September 22, 2016, and she will not be charged a monthly fee for the service We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, Jason A [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with services provided by Trilegiant Corporation By way of background, Trilegiant Corporation is an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed After an initial investigation of our databases, our records do not indicate that Mr [redacted] has become a member of any of our programs In order to become a member and receive any of our promotional offers, Mr [redacted] must affirmatively agree to enroll per the terms and conditions of the serviceIn his complaint, Mr [redacted] references an offer that he received for a $gift card Trilegiant Corporation would not be associated with this gift card, and Mr [redacted] should contact the phone number on the postcard that he received with any questions concerning that offer Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with his Travelers Advantage and Shoppers Advantage memberships, services provided by Trilegiant CorporationBy way of background, Travelers Advantage and Shoppers Advantage are part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join Travelers Advantage and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the chargesAfter researching his concerns, we found that Mr [redacted] was enrolled in both our Travelers Advantage and Shoppers Advantage services on May 19, 2014, after being transferred to one of our representatives by [redacted] The offer for joining Travelers Advantage was $in rebates for purchases from [redacted] The offer related to Shoppers Advantage was a $rebate for a purchase made through Shoppers Advantage Travelers Advantage and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships If Mr [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the monthly membership fees The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership feesPlease be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Shoppers Advantage As such, Mr [redacted] Travelers Advantage membership was canceled on June 16, 2014, and he was not charged a monthly fee Mr [redacted] Shoppers Advantage membership was canceled on May 6, 2015, and a refund of $is being issued to his debit card account as full reimbursement of the fees that he was charged for the service We apologize for any inconvenience that Mr [redacted] may have experienced and hope that this matter has been resolved to his satisfaction Sincerely, [redacted] Customer Relations
Complaint: [redacted] I am rejecting this response because: It is not true, they refunded $The message said they refunded $ Sincerely, [redacted]
Thank you for your correspondence regarding [redacted] concerns with her Great Fun and Buyers Advantage memberships, services provided by Trilegiant CorporationBy way of background, Great Fun and Buyers Advantage are part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join Great Fun and Buyers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.Our records indicate that Ms [redacted] was enrolled in both our Great Fun and Buyers Advantage services on February 17, 2015, after making a purchase from SuperShuttle and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number Upon calling the toll free number, Ms [redacted] was presented with the option to enroll in both Great Fun and Buyers Advantage, which our records indicate she accepted According to the terms of the agreements for Great Fun and Buyers Advantage, if Ms [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.Great Fun and Buyers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships Our records indicate that Ms [redacted] provided her date of birth to the representative confirming her authorization to enroll in both of the services The offer for joining Great Fun was two $rebates for purchases from SuperShuttle The offer related to Buyers Advantage was $in gas purchase rebates In order to avail herself of the Great Fun promotional offer, Ms [redacted] was required to return the rebate forms that were included in her membership kit or sent to the e-mail provided during the enrollment process along with her corresponding receipts for two separate SuperShuttle purchases Upon receipt of the completed rebate forms and receipts, Ms [redacted] rebate checks would have been delivered within 4-weeksAccording to our records, Ms [redacted] has submitted both of the Great Fun rebate forms but has included the same SuperShuttle receipt for each one Ms [redacted] first rebate was approved on March 23, 2015, and a $check was sent to her The second rebate was denied because we have not received a receipt for a second SuperShuttle purchase Please be assured that we make every effort to ensure that a member is satisfied with their membership in Great Fun and Buyers Advantage As such, Ms [redacted] Great Fun membership was canceled on April 1, 2015, and she was not charged a monthly fee Ms [redacted] Buyers Advantage membership was canceled on April 28, 2015, and a refund of $is being issued to her debit card account as full reimbursement of the fees that she was charged for the serviceWe apologize for any inconvenienced that Ms [redacted] may have experienced and hope that this matter has been resolved to her satisfactionSincerely, [redacted] Customer Relations
July 2, VIA ONLINE SUBMISSION Revdex.com (“Revdex.com”)Revdex.com Complaint Department RE: Revdex.com Case #: [redacted] Dear [redacted] ***: In response to the Complainant’s latest submission, insurancecoverage was provided and as such, services were provided, a refund of premiumsis not owed Therefore, we consider this matter resolved and will close ourfile Thank youSincerely, Third Party Administrator cc: carrier
Thank you for your correspondence regarding [redacted] concerns with her [redacted] membership, a service provided by [redacted] By way of background, [redacted] is part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the chargeOur records indicate that [redacted] was enrolled in both our [redacted] and [redacted] services on April 11, 2015, after making a purchase from TicketNetwork and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number Upon calling the toll free number, [redacted] was presented with the option to enroll in both [redacted] and [redacted] which our records indicate she accepted The offer for joining [redacted] was two (2) $rebates for purchases from [redacted] The offer for joining [redacted] was $in gas purchase rebates [redacted] and [redacted] go to great lengths in order to ensure that an authorized person agrees to the memberships According to the terms of the agreements for [redacted] and [redacted] if [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees A separate phone number to call to cancel each service was provided to [redacted] during the enrollment processPlease be assured that we make every effort to comply with a member’s request to cancel their memberships in [redacted] and [redacted] As such, [redacted] ***’s [redacted] membership was canceled on July 6, 2015, and she was no longer charged a monthly fee We could find no previous requests by [redacted] to cancel her [redacted] membership, but she can be assured that the membership was canceled on September 22, 2016, and refunds totaling $are being issued to her credit or debit card account as full reimbursement of the fees that she was charged for the service We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, Jason A [redacted] Customer Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] ,I have reviewed the response made by the business in reference to complaint ID [redacted] , I will wait to accept or deny thier response until I see what they are mailing I remember signing up for the trial but I know they never told me about them taking my account number from a receipt as I would't have signed for that Sincerely, [redacted]
Thank you for your correspondence regarding [redacted] ***’s concerns with his Everyday Values membership, a service provided by Trilegiant Corporation. By way of background, Everyday Values is part of an established membership-based discount service company. We jointly market our memberships... with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.Our records indicate that Mr. [redacted] was enrolled in the Everyday Values service after receiving a solicitation which was mailed to select [redacted] customers. A consumer who received the solicitation was invited to cash a check for $9.25 to activate their membership. If the check was cashed, the consumer would have received the membership free for a trial period. Trial members could cancel at anytime within the trial period by simply calling a toll-free number, which was listed on the membership materials and owe nothing. Otherwise, their membership continued and the annual membership fee was charged to their credit card.The solicitation piece fully disclosed the terms of the offer. The front and back of the check stated that cashing the check activated the Everyday Values membership. Furthermore, the letter that enclosed the check also stated, on the front and the back, that cashing or depositing the check automatically enrolled the consumer in the service.Our records indicate that Mr. [redacted] was enrolled in Everyday Values on July 24, 2007, after he cashed the check for $9.25. We are mailing a copy of the check to Mr. [redacted] for his review. Please be assured that we make every effort to ensure that a member is satisfied with their membership in Everyday Values. As such, Mr. ***’s membership was canceled on October 30, 2015, and refunds totaling $1,159.91 are being issued to his credit card account as full reimbursement of the fees that he was charged for the service. We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.Sincerely,Jason A [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] ’s concerns with her Great Fun membership, a service provided by Trilegiant Corporation. After researching her concerns, we found that the charge for Ms. [redacted] ’s monthly membership fee was scheduled to be issued to her debit... card account on, or around, the twelfth of every month. Our charges usually post to a member’s account within seven business days from the date from which they are issued. However, our records indicate that in some months, it took multiple attempts to successfully charge Ms. [redacted] ’s debit card account, and this is the reason that Ms. [redacted] would have seen our fee post to her account later in those months. Please be assured that we make every effort to comply with a member’s request to cancel their membership in Great Fun for any reason. Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and they will owe nothing further. Ms. [redacted] can be assured that her Great Fun membership was canceled on December 23, 2014, and a refund of $13.95 will be issued to her debit card account as full reimbursement of the most recent monthly fee that she was charged for the service. We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely, [redacted]