Thank you for your correspondence regarding [redacted] ***’s concerns with Shoppers Advantage, a service provided by Trilegiant Corporation By way of background, Shoppers Advantage is part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge Our records indicate that Ms [redacted] was enrolled in Shoppers Advantage on April 7, On that date, Ms [redacted] was asked if she would like to learn about a special offer for a $gift check when trying the service for a trial period Ms [redacted] provided her first and last name, address, and billing information in order to accept the offer in the service During the enrollment, Ms [redacted] was provided with the terms of the membership in Shoppers AdvantageGreat care is taken to ensure that the consumer authorizes enrollment in the program Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial period Trial members may cancel at anytime within the trial period by simply calling our toll-free number, which is provided during enrollment and listed on the membership materials and owe nothing further Please be assured that we make every effort to ensure that a member is satisfied with their membership in Shoppers Advantage As such, Ms***’s membership was canceled on July 2, 2014, and refunds totaling $will be issued to her credit card account as full reimbursement of the fees that she was charged for the service We apologize for any inconvenience that Ms [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] ’s concerns with her Benefits Package program, a service provided by Affinion Benefits Group, LLC (“ABG”) By way of background, Affinion Benefits Group is the Plan Administrator for savings and protection programs offered to customers of participating financial institutions nationwide Our records indicate that [redacted] enrolled in a Benefits Package program through her participating financial institution, [redacted] A letter was recently sent to [redacted] to notify her that the Benefits Package program will be canceled on December 1, The decision to cancel the Benefits Package program was a mutual business decision made by [redacted] and Affinion Benefits Group We do apologize for any inconvenience that the cancellation may cause [redacted] Sincerely, Jason A [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with [redacted] and [redacted] services provided by [redacted] Using the information that [redacted] has provided, we located [redacted] and [redacted] memberships under the name of [redacted] By way of background, [redacted] and [redacted] are part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer [redacted] account prior to billing and enrolling the consumer in our services An individual member may join [redacted] and [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the chargesAfter researching her concerns, we found that [redacted] was enrolled in both our [redacted] and [redacted] services on July 9, 2015, after being transferred to one of our representatives by Days InnThe offer for joining [redacted] was two (2) $rebates for reservations made through Days Inn The offer for joining [redacted] was $in gas purchase rebatesDuring the enrollments, [redacted] was provided with the terms of the memberships in [redacted] and [redacted] If [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the monthly membership fees The terms of the agreements provide that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees A separate phone number to call and cancel each service was provided during the enrollmentsPlease be assured that we make every effort to ensure that members are satisfied with their memberships in [redacted] and [redacted] As such, [redacted] membership was canceled on February 1, 2016, and refunds totaling $will be issued to her credit or debit card account [redacted] membership was previously canceled on November 2, We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfactionSincerely, Jason A [redacted] Customer Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, I do find their business practices deceitful, and dishonestI never received anything from them until I noticed and called to complain about being billed for yearsI believe it was intentional on their part to collect money knowing that most people would just take the loss completely, or be satisfied with a partial refundAlso, I would've had the same card, but a different card number in and most of 2012, how were they able to keep billing me when the card number had changed without me updating the info? Very strange Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Thank you for your correspondence regarding [redacted] ’s concerns with her Travelers Advantage and Shoppers Advantage memberships, services provided by Trilegiant Corporation Please be assured that we make every effort to comply with a member’s request to cancel their memberships in Travelers Advantage and Shoppers Advantage for any reason Accordingly, if a customer is dissatisfied with the services under the programs, the company will cancel the memberships and he/she will owe nothing further Ms [redacted] can be assured that her Travelers Advantage membership was canceled on November 18, 2014, and her Shoppers Advantage membership was canceled on November 24, She will not be charged a monthly fee for either service We apologize for any inconvenience that Ms [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, [redacted]
Thank you for your correspondence regarding [redacted] concerns with her [redacted] memberships, services provided by [redacted] Corporation By way of background, [redacted] are part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge Our records indicate that [redacted] was enrolled in our [redacted] services on July 20, 2016, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number Upon calling the toll free number, [redacted] was presented with the option to enroll in [redacted] which our records indicate she accepted The offer for joining [redacted] was a $rebate for an [redacted] reservation The offer related to [redacted] was $in gas purchase rebates According to the terms of the agreements for [redacted] and [redacted] , if [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees A separate phone number to call and cancel each service was provided to [redacted] during the enrollment process [redacted] and [redacted] go to great lengths in order to ensure that an authorized person agrees to the memberships We ask a consumer to confirm their first and last name, address, e-mail address, billing information and date of birth in order to accept the offer in the services In order to avail herself of our promotional offers, [redacted] was required to return the rebate forms that were sent to the e-mail address ([email protected]) provided to us during the enrollment process, along with her corresponding receipts of purchase Our records indicate that the rebate forms were e-mailed to [redacted] on July 27, Upon our receipt of her completed rebate forms and receipts, [redacted] rebate checks would have been delivered to her within 6-weeks We regret to hear that [redacted] did not receive the rebate forms that were previously sent to her In order to uphold our high level of customer satisfaction, [redacted] may either e-mail ( [redacted] or fax (###-###-####) her [redacted] receipt to my attention, and I will have her $rebate processed by our Claims department We have also requested for [redacted] gas purchase rebate forms to be sent to her again She should receive these forms in the mail within the next 10-business days Please be assured that we make every effort to ensure that members are satisfied with their memberships in [redacted] and [redacted] As such, [redacted] and [redacted] memberships were both canceled on September 12, 2016, and refunds totaling $will be issued to her credit or debit card account as reimbursement of the monthly fees that she was charged for the services We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, Jason A [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] ’s additional concernsFor [redacted] membership number [redacted] , [redacted] ’s last $rebate was approved on 8/11/ [redacted] should have received that check by 9/9/ For [redacted] membership number [redacted] , [redacted] ’s last $rebate was approved on 8/17/ [redacted] should have received that check by 9/15/ In addition, a refund of $will be issued to [redacted] ’s credit or debit card account as reimbursement of the trial fees that she was charged for three additional memberships that she has joined but has yet to use all of the rebates that were offered to her Sincerely, Jason A [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with her [redacted] memberships, services provided by [redacted] Corporation By way of background, [redacted] are part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge Our records indicate that [redacted] was enrolled in both our [redacted] services on January 21, 2016, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number Upon calling the toll free number, [redacted] was presented with the option to enroll in [redacted] , which our records indicate she accepted According to the terms of the agreements for [redacted] , if [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership feesPlease be assured that we make every effort to comply with a member’s request to cancel their [redacted] memberships for any reason Accordingly, if a customer is dissatisfied with the services under the programs, the company will cancel the memberships and they will owe nothing further [redacted] can be assured that her membership was canceled on April 6, 2016, and a full refund totaling $will be issued to her credit or debit card account [redacted] ’s [redacted] membership was also canceled on April 6, 2016, and additional refunds totaling $will be issued to her account as full reimbursement of the fees that she was charged for this service We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, Jason A [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with his Shoppers Advantage membership, a service provided by Trilegiant Corporation 0in 0in 0pt"> By way of background, Shoppers Advantage is part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge Our records indicate that Mr [redacted] was enrolled in both our Travelers Advantage and Shoppers Advantage services on May 19, 2015, after making a purchase from [redacted] Airlines and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number Upon calling the toll free number, Mr [redacted] was presented with the option to enroll in both Travelers Advantage and Shoppers Advantage, which our records indicate he accepted The offer for joining Travelers Advantage was two (2) $rebates for purchases from [redacted] Airlines The offer related to Shoppers Advantage was $in gas purchase rebates According to the terms of the agreements for Travelers Advantage and Shoppers Advantage, if Mr [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees A separate phone number to call to cancel each service was provided during the enrollment process.Please be assured that we make every effort to comply with a member’s request to cancel their memberships in Travelers Advantage and Shoppers Advantage for any reason As such, Mr [redacted] ’s Travelers Advantage membership was canceled on June 10, 2015, and he was not charged a monthly fee Mr [redacted] ’s Shoppers Advantage membership was canceled on December 30, 2015, and refunds totaling $are being issued to his credit card account as full reimbursement of the fees that he was charged for the service We apologize for any inconvenience that Mr [redacted] may have experienced and hope that this matter has been resolved to his satisfaction Sincerely, Jason A [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] additional concernsOur records do indicate that on March 26, 2015, we were provided with Tina [redacted] first and last name, address, and billing information to enroll in the Great Fun service Please be assured that we make every effort to comply with a request to cancel a membership in Great Fun for any reason We show that Mr [redacted] contacted us on July 14, and requested cancellation of the membership, and a full refund totaling $has been issued to the debit card account that was chargedWe again apologize for any inconvenience that Mr [redacted] may have experienced and hope that this matter has been resolved to his satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] ’s concerns with her [redacted] memberships, services provided by [redacted] CorporationBy way of background, [redacted] are part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the chargesAfter researching her concerns, we found that [redacted] enrolled in both our [redacted] services on December 17, 2014, after being transferred to one of our representatives by [redacted] [redacted] go to great lengths in order to ensure that an authorized person agrees to the memberships, and we show that [redacted] provided her first and last name, address, and billing information in order to accept the offers in the services If [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the monthly membership fees The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership feesPlease be assured that we make every effort to ensure that members are satisfied with their memberships in [redacted] As such, [redacted] ’s [redacted] membership was canceled on May 10, 2016, and a full refund totaling $will be issued to her debit card account [redacted] ’s [redacted] membership was also canceled on May 10, 2016, and additional refunds totaling $will be issued to her account as full reimbursement of the fees that she was charged for this serviceWe apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfactionSincerely, Jason A [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] ***’s concerns with his Shoppers Advantage membership, a service provided by Trilegiant Corporation By way of background, Shoppers Advantage is part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge After researching his concerns, we found that Mr [redacted] was enrolled in our Shoppers Advantage service on July 5th, 2013, after being transferred to one of our representatives by [redacted] * Shoppers Advantage goes to great lengths in order to ensure that an authorized person agrees to the membership If Mr [redacted] did not inform us that he wished to cancel his membership at the end of the trial period, he was charged the monthly membership fee The terms of the agreement provide that, in order to ensure uninterrupted service, the membership would be renewed each month at the then current membership fee Please be assured that we make every effort to ensure that a member is satisfied with their membership in Shoppers Advantage As such, Mr***’s membership was canceled on April 18th, 2014, and a refund totaling $is being issued to his credit or debit card account as full reimbursement of the fees that he was charged for the service We apologize for any inconvenience that Mr [redacted] may have experienced and hope that this matter has been resolved to his satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with his [redacted] membership, a service provided by [redacted] ***We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in [redacted] *** An individual member may join [redacted] after placing an online order at [redacted] ***, and the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the chargeOur records indicate that [redacted] enrolled in the [redacted] service on November 14, 2015, after placing an online order on the [redacted] website The [redacted] membership was described to him at the time of the enrollment, including billing and cancellation terms [redacted] accepted the offer by clicking the “Yes” button, indicating his agreement to enroll in the service Please be assured that we make every effort to ensure that a member is satisfied with their membership in [redacted] *** As such, [redacted] membership was canceled on March 25, 2016, and refunds totaling $are being issued to his credit or debit card account as full reimbursement of the fees that he was charged for the service We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to his satisfactionSincerely, Jason A [redacted] Customer Relations
This complaint is for [redacted] road side assistance companyI broke down Friday on my motorcycleI'm a female rider and it was getting dark I called [redacted] to come get meThe tow truck driver put my motorcycle on his truckCalled [redacted] and was told they do not cover motorcycle and it would cost me to have my bike towedOf course I had the tow truck driver take my bike off the truckNow I have had my motorcycle towed by [redacted] before with no problems or chargeThe policy does say motorcycle are not covered, however if they have a policy then they should stand by itNot one day yes we will tow you and the next time sorry this will cost youI fell that [redacted] should have honored the tow as the did before I canceled my policyThan goodness I had road side assistance threw my insurance policy [redacted]
Thank you for your correspondence regarding [redacted] additional concerns We must let consumers know that it may take a maximum of fifteen to twenty business days to receive a check that we are issuing to them, but quite often, the check will arrive sooner than that [redacted] very likely may have already received his check, but please ask him to contact us if it does not arrive by June 13, Sincerely, Jason A [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] ’s concerns with his Shoppers Advantage membership, a service provided by Trilegiant CorporationBy way of background, Shoppers Advantage is part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the chargeAfter researching his concerns, we found that Mr [redacted] enrolled in both our Shoppers Advantage and Everyday Privileges Gold services on December 7, 2013, when he called to order merchandise from [redacted] Shoppers Advantage and Everyday Privileges Gold go to great lengths in order to ensure that an authorized person agrees to the memberships If Mr [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the monthly membership fees The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership feesPlease be assured that we make every effort to ensure that members are satisfied with their memberships in Shoppers Advantage and Everyday Privileges Gold As such, Mr [redacted] ’s Shoppers Advantage membership was canceled on July 6, 2015, and refunds totaling $were issued to his credit card account Additional refunds of $will be issued to Mr [redacted] ’s account as full reimbursement of the fees that he was charged for the service Our records indicate that Mr [redacted] was charged $per month for his Shoppers Advantage membership, not $per month as was stated in his complaint Mr [redacted] canceled his Everyday Privileges Gold membership on January 10, 2014, and he was not charged a monthly fee for this serviceWe apologize for any inconvenience that Mr [redacted] may have experienced and hope that this matter has been resolved to his satisfaction Sincerely, Jason A [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] ’s concerns with [redacted] ’s Travelers Advantage membership, a service provided by Trilegiant Corporation By way of background, Travelers Advantage is part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join Travelers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the chargeOur records indicate that [redacted] enrolled in the Travelers Advantage service on January 8, 2008, while responding to an online offer The Travelers Advantage membership was described to him at the time of enrollment, including billing and cancellation terms Mr [redacted] accepted the offer by providing verification of acceptance (City of Birth) and clicking "yes”, indicating his agreement to enroll in the service Please be assured that we make every effort to ensure that a member is satisfied with their membership in Travelers Advantage As such, Mr [redacted] ’s membership was canceled on April 20, 2015, and refunds totaling $1,are being issued to his credit card account as full reimbursement of the fees that he was charged for the service We apologize for any inconvenience Mrand Mrs [redacted] may have experienced and hope that this matter has been resolved to their satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with [redacted] ***, a service provided by [redacted] By way of background, [redacted] is part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card or checking account statement at the time of the billing along with the name of the service to identify the charge [redacted] received a solicitation to join [redacted] which was mailed to select [redacted] Bank customers The solicitation piece fully and clearly disclosed the terms of the offer Unless the customer affirmatively elected to subscribe by returning the signed and completed order card, the customer would not be enrolled as a member, nor billed the monthly fee For offers with a trial period, members could cancel at any time within the trial period by simply calling a toll-free number, which was listed in the membership materialsOur records indicate that [redacted] was enrolled in [redacted] on October 24, 2011, after we received the signed and completed order card We are mailing a copy of the order card to [redacted] for his reviewPlease be assured that we make every effort to ensure that a member is satisfied with their membership in [redacted] *** As such, [redacted] membership was canceled on February 17, 2015, and a refund of $will be issued to his checking account as full reimbursement of the fees that he was charged for the serviceWe have also have taken immediate steps to remove [redacted] name and address from our future mailing lists However, in some cases, the process to ensure that a name is removed from all mailing lists may take several weeks to completeWe apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to his satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] ***’s concerns with Shoppers Advantage, a service provided by Trilegiant Corporation By way of background, Shoppers Advantage is part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge Our records indicate that Ms [redacted] was enrolled in Shoppers Advantage on April 7, On that date, Ms [redacted] was asked if she would like to learn about a special offer for a $gift check when trying the service for a trial period Ms [redacted] provided her first and last name, address, and billing information in order to accept the offer in the service During the enrollment, Ms [redacted] was provided with the terms of the membership in Shoppers AdvantageGreat care is taken to ensure that the consumer authorizes enrollment in the program Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial period Trial members may cancel at anytime within the trial period by simply calling our toll-free number, which is provided during enrollment and listed on the membership materials and owe nothing further Please be assured that we make every effort to ensure that a member is satisfied with their membership in Shoppers Advantage As such, Ms***’s membership was canceled on July 2, 2014, and refunds totaling $will be issued to her credit card account as full reimbursement of the fees that she was charged for the service We apologize for any inconvenience that Ms [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] ’s concerns with her Benefits Package program, a service provided by Affinion Benefits Group, LLC (“ABG”) By way of background, Affinion Benefits Group is the Plan Administrator for savings and protection programs offered to customers of participating financial institutions nationwide Our records indicate that [redacted] enrolled in a Benefits Package program through her participating financial institution, [redacted] A letter was recently sent to [redacted] to notify her that the Benefits Package program will be canceled on December 1, The decision to cancel the Benefits Package program was a mutual business decision made by [redacted] and Affinion Benefits Group We do apologize for any inconvenience that the cancellation may cause [redacted] Sincerely, Jason A [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with [redacted] and [redacted] services provided by [redacted] Using the information that [redacted] has provided, we located [redacted] and [redacted] memberships under the name of [redacted] By way of background, [redacted] and [redacted] are part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer [redacted] account prior to billing and enrolling the consumer in our services An individual member may join [redacted] and [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the chargesAfter researching her concerns, we found that [redacted] was enrolled in both our [redacted] and [redacted] services on July 9, 2015, after being transferred to one of our representatives by Days InnThe offer for joining [redacted] was two (2) $rebates for reservations made through Days Inn The offer for joining [redacted] was $in gas purchase rebatesDuring the enrollments, [redacted] was provided with the terms of the memberships in [redacted] and [redacted] If [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the monthly membership fees The terms of the agreements provide that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees A separate phone number to call and cancel each service was provided during the enrollmentsPlease be assured that we make every effort to ensure that members are satisfied with their memberships in [redacted] and [redacted] As such, [redacted] membership was canceled on February 1, 2016, and refunds totaling $will be issued to her credit or debit card account [redacted] membership was previously canceled on November 2, We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfactionSincerely, Jason A [redacted] Customer Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, I do find their business practices deceitful, and dishonestI never received anything from them until I noticed and called to complain about being billed for yearsI believe it was intentional on their part to collect money knowing that most people would just take the loss completely, or be satisfied with a partial refundAlso, I would've had the same card, but a different card number in and most of 2012, how were they able to keep billing me when the card number had changed without me updating the info? Very strange Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Thank you for your correspondence regarding [redacted] ’s concerns with her Travelers Advantage and Shoppers Advantage memberships, services provided by Trilegiant Corporation Please be assured that we make every effort to comply with a member’s request to cancel their memberships in Travelers Advantage and Shoppers Advantage for any reason Accordingly, if a customer is dissatisfied with the services under the programs, the company will cancel the memberships and he/she will owe nothing further Ms [redacted] can be assured that her Travelers Advantage membership was canceled on November 18, 2014, and her Shoppers Advantage membership was canceled on November 24, She will not be charged a monthly fee for either service We apologize for any inconvenience that Ms [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, [redacted]
Thank you for your correspondence regarding [redacted] concerns with her [redacted] memberships, services provided by [redacted] Corporation By way of background, [redacted] are part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge Our records indicate that [redacted] was enrolled in our [redacted] services on July 20, 2016, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number Upon calling the toll free number, [redacted] was presented with the option to enroll in [redacted] which our records indicate she accepted The offer for joining [redacted] was a $rebate for an [redacted] reservation The offer related to [redacted] was $in gas purchase rebates According to the terms of the agreements for [redacted] and [redacted] , if [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees A separate phone number to call and cancel each service was provided to [redacted] during the enrollment process [redacted] and [redacted] go to great lengths in order to ensure that an authorized person agrees to the memberships We ask a consumer to confirm their first and last name, address, e-mail address, billing information and date of birth in order to accept the offer in the services In order to avail herself of our promotional offers, [redacted] was required to return the rebate forms that were sent to the e-mail address ([email protected]) provided to us during the enrollment process, along with her corresponding receipts of purchase Our records indicate that the rebate forms were e-mailed to [redacted] on July 27, Upon our receipt of her completed rebate forms and receipts, [redacted] rebate checks would have been delivered to her within 6-weeks We regret to hear that [redacted] did not receive the rebate forms that were previously sent to her In order to uphold our high level of customer satisfaction, [redacted] may either e-mail ( [redacted] or fax (###-###-####) her [redacted] receipt to my attention, and I will have her $rebate processed by our Claims department We have also requested for [redacted] gas purchase rebate forms to be sent to her again She should receive these forms in the mail within the next 10-business days Please be assured that we make every effort to ensure that members are satisfied with their memberships in [redacted] and [redacted] As such, [redacted] and [redacted] memberships were both canceled on September 12, 2016, and refunds totaling $will be issued to her credit or debit card account as reimbursement of the monthly fees that she was charged for the services We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, Jason A [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] ’s additional concernsFor [redacted] membership number [redacted] , [redacted] ’s last $rebate was approved on 8/11/ [redacted] should have received that check by 9/9/ For [redacted] membership number [redacted] , [redacted] ’s last $rebate was approved on 8/17/ [redacted] should have received that check by 9/15/ In addition, a refund of $will be issued to [redacted] ’s credit or debit card account as reimbursement of the trial fees that she was charged for three additional memberships that she has joined but has yet to use all of the rebates that were offered to her Sincerely, Jason A [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with her [redacted] memberships, services provided by [redacted] Corporation By way of background, [redacted] are part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge Our records indicate that [redacted] was enrolled in both our [redacted] services on January 21, 2016, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number Upon calling the toll free number, [redacted] was presented with the option to enroll in [redacted] , which our records indicate she accepted According to the terms of the agreements for [redacted] , if [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership feesPlease be assured that we make every effort to comply with a member’s request to cancel their [redacted] memberships for any reason Accordingly, if a customer is dissatisfied with the services under the programs, the company will cancel the memberships and they will owe nothing further [redacted] can be assured that her membership was canceled on April 6, 2016, and a full refund totaling $will be issued to her credit or debit card account [redacted] ’s [redacted] membership was also canceled on April 6, 2016, and additional refunds totaling $will be issued to her account as full reimbursement of the fees that she was charged for this service We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, Jason A [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with his Shoppers Advantage membership, a service provided by Trilegiant Corporation 0in 0in 0pt"> By way of background, Shoppers Advantage is part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge Our records indicate that Mr [redacted] was enrolled in both our Travelers Advantage and Shoppers Advantage services on May 19, 2015, after making a purchase from [redacted] Airlines and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number Upon calling the toll free number, Mr [redacted] was presented with the option to enroll in both Travelers Advantage and Shoppers Advantage, which our records indicate he accepted The offer for joining Travelers Advantage was two (2) $rebates for purchases from [redacted] Airlines The offer related to Shoppers Advantage was $in gas purchase rebates According to the terms of the agreements for Travelers Advantage and Shoppers Advantage, if Mr [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees A separate phone number to call to cancel each service was provided during the enrollment process.Please be assured that we make every effort to comply with a member’s request to cancel their memberships in Travelers Advantage and Shoppers Advantage for any reason As such, Mr [redacted] ’s Travelers Advantage membership was canceled on June 10, 2015, and he was not charged a monthly fee Mr [redacted] ’s Shoppers Advantage membership was canceled on December 30, 2015, and refunds totaling $are being issued to his credit card account as full reimbursement of the fees that he was charged for the service We apologize for any inconvenience that Mr [redacted] may have experienced and hope that this matter has been resolved to his satisfaction Sincerely, Jason A [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] additional concernsOur records do indicate that on March 26, 2015, we were provided with Tina [redacted] first and last name, address, and billing information to enroll in the Great Fun service Please be assured that we make every effort to comply with a request to cancel a membership in Great Fun for any reason We show that Mr [redacted] contacted us on July 14, and requested cancellation of the membership, and a full refund totaling $has been issued to the debit card account that was chargedWe again apologize for any inconvenience that Mr [redacted] may have experienced and hope that this matter has been resolved to his satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] ’s concerns with her [redacted] memberships, services provided by [redacted] CorporationBy way of background, [redacted] are part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the chargesAfter researching her concerns, we found that [redacted] enrolled in both our [redacted] services on December 17, 2014, after being transferred to one of our representatives by [redacted] [redacted] go to great lengths in order to ensure that an authorized person agrees to the memberships, and we show that [redacted] provided her first and last name, address, and billing information in order to accept the offers in the services If [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the monthly membership fees The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership feesPlease be assured that we make every effort to ensure that members are satisfied with their memberships in [redacted] As such, [redacted] ’s [redacted] membership was canceled on May 10, 2016, and a full refund totaling $will be issued to her debit card account [redacted] ’s [redacted] membership was also canceled on May 10, 2016, and additional refunds totaling $will be issued to her account as full reimbursement of the fees that she was charged for this serviceWe apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfactionSincerely, Jason A [redacted] Customer Relations
A response to this complaint was sent directly to the consumer on 10-24-via ***
Thank you for your correspondence regarding [redacted] ***’s concerns with his Shoppers Advantage membership, a service provided by Trilegiant Corporation By way of background, Shoppers Advantage is part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge After researching his concerns, we found that Mr [redacted] was enrolled in our Shoppers Advantage service on July 5th, 2013, after being transferred to one of our representatives by [redacted] * Shoppers Advantage goes to great lengths in order to ensure that an authorized person agrees to the membership If Mr [redacted] did not inform us that he wished to cancel his membership at the end of the trial period, he was charged the monthly membership fee The terms of the agreement provide that, in order to ensure uninterrupted service, the membership would be renewed each month at the then current membership fee Please be assured that we make every effort to ensure that a member is satisfied with their membership in Shoppers Advantage As such, Mr***’s membership was canceled on April 18th, 2014, and a refund totaling $is being issued to his credit or debit card account as full reimbursement of the fees that he was charged for the service We apologize for any inconvenience that Mr [redacted] may have experienced and hope that this matter has been resolved to his satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with his [redacted] membership, a service provided by [redacted] ***We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in [redacted] *** An individual member may join [redacted] after placing an online order at [redacted] ***, and the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the chargeOur records indicate that [redacted] enrolled in the [redacted] service on November 14, 2015, after placing an online order on the [redacted] website The [redacted] membership was described to him at the time of the enrollment, including billing and cancellation terms [redacted] accepted the offer by clicking the “Yes” button, indicating his agreement to enroll in the service Please be assured that we make every effort to ensure that a member is satisfied with their membership in [redacted] *** As such, [redacted] membership was canceled on March 25, 2016, and refunds totaling $are being issued to his credit or debit card account as full reimbursement of the fees that he was charged for the service We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to his satisfactionSincerely, Jason A [redacted] Customer Relations
This complaint is for [redacted] road side assistance companyI broke down Friday on my motorcycleI'm a female rider and it was getting dark I called [redacted] to come get meThe tow truck driver put my motorcycle on his truckCalled [redacted] and was told they do not cover motorcycle and it would cost me to have my bike towedOf course I had the tow truck driver take my bike off the truckNow I have had my motorcycle towed by [redacted] before with no problems or chargeThe policy does say motorcycle are not covered, however if they have a policy then they should stand by itNot one day yes we will tow you and the next time sorry this will cost youI fell that [redacted] should have honored the tow as the did before I canceled my policyThan goodness I had road side assistance threw my insurance policy [redacted]
Thank you for your correspondence regarding [redacted] additional concerns We must let consumers know that it may take a maximum of fifteen to twenty business days to receive a check that we are issuing to them, but quite often, the check will arrive sooner than that [redacted] very likely may have already received his check, but please ask him to contact us if it does not arrive by June 13, Sincerely, Jason A [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] ’s concerns with his Shoppers Advantage membership, a service provided by Trilegiant CorporationBy way of background, Shoppers Advantage is part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the chargeAfter researching his concerns, we found that Mr [redacted] enrolled in both our Shoppers Advantage and Everyday Privileges Gold services on December 7, 2013, when he called to order merchandise from [redacted] Shoppers Advantage and Everyday Privileges Gold go to great lengths in order to ensure that an authorized person agrees to the memberships If Mr [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the monthly membership fees The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership feesPlease be assured that we make every effort to ensure that members are satisfied with their memberships in Shoppers Advantage and Everyday Privileges Gold As such, Mr [redacted] ’s Shoppers Advantage membership was canceled on July 6, 2015, and refunds totaling $were issued to his credit card account Additional refunds of $will be issued to Mr [redacted] ’s account as full reimbursement of the fees that he was charged for the service Our records indicate that Mr [redacted] was charged $per month for his Shoppers Advantage membership, not $per month as was stated in his complaint Mr [redacted] canceled his Everyday Privileges Gold membership on January 10, 2014, and he was not charged a monthly fee for this serviceWe apologize for any inconvenience that Mr [redacted] may have experienced and hope that this matter has been resolved to his satisfaction Sincerely, Jason A [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] ’s concerns with [redacted] ’s Travelers Advantage membership, a service provided by Trilegiant Corporation By way of background, Travelers Advantage is part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join Travelers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the chargeOur records indicate that [redacted] enrolled in the Travelers Advantage service on January 8, 2008, while responding to an online offer The Travelers Advantage membership was described to him at the time of enrollment, including billing and cancellation terms Mr [redacted] accepted the offer by providing verification of acceptance (City of Birth) and clicking "yes”, indicating his agreement to enroll in the service Please be assured that we make every effort to ensure that a member is satisfied with their membership in Travelers Advantage As such, Mr [redacted] ’s membership was canceled on April 20, 2015, and refunds totaling $1,are being issued to his credit card account as full reimbursement of the fees that he was charged for the service We apologize for any inconvenience Mrand Mrs [redacted] may have experienced and hope that this matter has been resolved to their satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with [redacted] ***, a service provided by [redacted] By way of background, [redacted] is part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card or checking account statement at the time of the billing along with the name of the service to identify the charge [redacted] received a solicitation to join [redacted] which was mailed to select [redacted] Bank customers The solicitation piece fully and clearly disclosed the terms of the offer Unless the customer affirmatively elected to subscribe by returning the signed and completed order card, the customer would not be enrolled as a member, nor billed the monthly fee For offers with a trial period, members could cancel at any time within the trial period by simply calling a toll-free number, which was listed in the membership materialsOur records indicate that [redacted] was enrolled in [redacted] on October 24, 2011, after we received the signed and completed order card We are mailing a copy of the order card to [redacted] for his reviewPlease be assured that we make every effort to ensure that a member is satisfied with their membership in [redacted] *** As such, [redacted] membership was canceled on February 17, 2015, and a refund of $will be issued to his checking account as full reimbursement of the fees that he was charged for the serviceWe have also have taken immediate steps to remove [redacted] name and address from our future mailing lists However, in some cases, the process to ensure that a name is removed from all mailing lists may take several weeks to completeWe apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to his satisfaction Sincerely, [redacted] Customer Relations