Thank you for your correspondence regarding [redacted] ’s concerns with her Travelers Advantage and Shoppers Advantage memberships, services provided by Trilegiant Corporation By way of background, Travelers Advantage and Shoppers Advantage are part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the services An individual member may join Travelers Advantage and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges Our records indicate that Ms [redacted] was enrolled in our Travelers Advantage and Shoppers Advantage services on January 2nd, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number Upon calling the toll free number, Ms [redacted] was presented with the option to enroll in both Travelers Advantage and Shoppers Advantage, which our records indicate she accepted The offer for enrolling in Travelers Advantage was $worth of rebates for [redacted] purchasesThe offer related to Shoppers Advantage was $worth of gas purchase rebatesAccording to the terms of the agreements for the services, if Ms [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees Travelers Advantage and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the membershipsOur records indicate that Ms [redacted] provided her date of birth to the representative confirming her authorization to enroll in the services Please be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Shoppers Advantage As such, Ms [redacted] ’s Travelers Advantage membership was canceled on January 27th, 2014, and she was not charged a monthly fee for the service Ms [redacted] ’s Shoppers Advantage membership was canceled on February 20th, 2014, and a refund of $is being issued to her credit card account as reimbursement of the monthly fee that she was charged We apologize for any inconvenience that Ms [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] ***’s concerns with his Travelers Advantage membership, a service provided by Trilegiant Corporation Our records indicate that Mr [redacted] was enrolled in our Travelers Advantage service on May 13th, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number Upon calling the toll free number, Mr [redacted] was presented with the option to enroll in Travelers Advantage The offer for joining Travelers Advantage was two $rebates for purchases from [redacted] In order to avail himself of the promotional offer, Mr [redacted] was required to return the rebate forms that were included in his membership kit or sent to the e-mail provided during the enrollment process along with his corresponding receipts of purchase Upon receipt of the completed rebate forms and receipts, Mr***’s rebate checks would have been delivered within 4-weeks We apologize if there was any misunderstanding concerning the terms of our offer In order to uphold our high level of customer satisfaction, Mr [redacted] may either e-mail [redacted] or fax (###-###-####) me his receipt for his recent [redacted] purchase, and I will have the $worth of rebates processed by our Claims department Mr [redacted] will not have to submit a receipt for a second purchase In addition, Mr***’s Travelers Advantage membership was canceled on May 16th, 2014, and a refund for $is being issued to his credit or debit card account as reimbursement of the trial fee that he was charged We apologize for any inconvenience that Mr [redacted] may have experienced and hope that this matter has been resolved to his satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with her Great Fun and Shoppers Advantage memberships, services provided by Trilegiant CorporationBy way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.Our records indicate that Ms [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on November 2, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number Upon calling the toll free number, Ms [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate she accepted The offer for joining Great Fun was two $rebates for purchases form [redacted] The offer related to Shoppers Advantage was four $gas purchase rebates According to the terms of the agreements for Great Fun and Shoppers Advantage, if Ms [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.Great Fun and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships Our records indicate that Ms [redacted] provided her date of birth and billing information to the representative confirming her authorization to enroll in the Great Fun and Shoppers Advantage services Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage As such, Ms [redacted] Great Fun membership was canceled on November 7, 2014, and she was not charged a monthly fee Ms [redacted] Shoppers Advantage membership was canceled on March 19, 2015, and a refund of $is being issued to her credit card account as reimbursement of the monthly fees that she was charged for the service We apologize for any inconvenience that Ms [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with the $rebate check that was sent to her by Travelers Advantage, a service provided by Trilegiant Corporation Our accounting department has confirmed that the $rebate check that was sent to Ms [redacted] was cashed on March 24, 2015, but Ms [redacted] has indicated that the check was not deposited until sometime in April This would seem to indicate that someone may have attempted to deposit the check a second time Please ask Ms [redacted] to contact her financial institution to verify that the check was originally cashed on or around March 24, 2015, and that this is why the second deposit would not have been successful Sincerely, [redacted] Customer Relations
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***
Thank you for your correspondence regarding*** [redacted] ’s concerns with their Travelers Advantage membership, a service provided by Trilegiant Corporation Please be assured that we make every effort to comply with a member’s request to cancel their membership in Travelers Advantage for any reason Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and he/she will owe nothing further [redacted] can be assured that their Travelers Advantage membership was canceled on January 22, 2015, and refunds totaling $are being issued to their debit card account as full reimbursement of the fees that they were charged for the serviceWe apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to their satisfaction Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:In reference to this response from the company: If Mr [redacted] has his [redacted] account linked to his checking account, it is possible that our transactions reflected on his [redacted] statement before the actual funds were withdrawn from his checking accountMy response: The [redacted] account that I have is a credit card account and is NOT linked to ANY checking account My checking account was charged, as well as my [redacted] credit card also!!The charges are as follows:My [redacted] credit card - Original order on March for $34.90, July for $14.95, Aug for $14.95, Sept for $and Nov for $ My checking account - Jul for $14.95, Aug for $and Sept for $14.95We were charged a total of SEVEN which equates to $excluding the original order on Mar and I was only refunded $ The company has refunded charges on Nov of $to my checking account and on Nov of $to my [redacted] credit card / [redacted] Style Definitions */ We recently received a check for $dated Apr 2015.The total that is remaining due to me equates to $44.85; I wish to receive this amount in a check to close this long ordeal of an investigation / [redacted] Style Definitions */ My wife notice all these charges and immediately started contacting the companyHer initial start of this matter was on Jan and has since continued up until todayShe has spoken with rep, [redacted] , Operator # [redacted] , [redacted] on Jan 2015, Ms [redacted] on Feb 2015, Ms [redacted] and Ms [redacted] on Mar AND lastly, Ms [redacted] in the Executive office on Mar and my wife left SEVERAL messages for Ms [redacted] voice mail on and May which went unanswered With all these contacts and no resolution to this matter, Revdex.com was my last step to get this rectified As you can see, this has turned into a major madness of mess!! Sincerely, [redacted] / [redacted] Style Definitions */ / [redacted] Style Definitions */
Thank you for your correspondence regarding [redacted] ***s additional concerns with [redacted] According to our records, our refunds were successfully issued to the account that was charged for the services Please ask [redacted] to contact her financial institution to verify that they have received the refunds that were issued Sincerely, Jason A [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with their PrivacyGuard memberships, a service provided by [redacted] Our records indicate that [redacted] enrolled in the PrivacyGuard service by responding to an online offer on the PrivacyGuard websiteThe PrivacyGuard membership was described at the time of the enrollments, including billing and cancellation terms The terms of the offer stated that consumers could try PrivacyGuard with the first days for $ We show that [redacted] signed up for the service on August 16, 2016, and [redacted] enrolled on August 17, Please be assured that we make every effort to comply with a member’s request to cancel their membership in PrivacyGuard for any reasonAccordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and they will owe nothing further According to our records, [redacted] canceled her PrivacyGuard membership on October 4, 2016, and a refund of $has been issued to her credit or debit card account We could find no previous requests from [redacted] to cancel his membership, but he can be assured that the membership was canceled on November 21, 2016, and refunds totaling $are being issued to his account as reimbursement of the last two monthly fees that he was charged We apologize for any inconvenience that [redacted] and [redacted] may have experienced and hope that this matter has been resolved to their satisfaction Sincerely, Jason A [redacted] Customer Relations
This correspondence is in response to [redacted] ’s additional concerns with the [redacted] ***s Plus membership We appreciate [redacted] taking the time to express his concerns Feedback such as his provides us the opportunity to re-examine our procedures, make changes where necessary, and continually strive for increased customer satisfaction Our records indicate that [redacted] enrolled in the [redacted] ***s Plus service on June 24, 2014, after placing an online order on the [redacted] website Following his transaction on [redacted] ***, you received a separate offer The offer included a 10% cash back rebate on your purchase for trying [redacted] ***s Plus The membership was described to you at the time of the enrollment, including billing and cancellation terms [redacted] accepted the offer by clicking the “Yes” button listed above the terms and conditions of the offer, indicating his agreement to enroll in the service We have enclosed a sample of the offer that was accepted by [redacted] clicking “Yes” for your review Please have [redacted] provide a copy of his receipt and we will have the 10% rebate processed We again apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to his satisfaction Sincerely, [redacted] Manager, Customer
Complaint: [redacted] I want to reject this offer until [redacted] receives the refund He has cancelled that credit card, and a refund to it will not be possibleI am appalled that this company charged this to Bill's account for years Thank you so much for your help in resolving this matterWithout you the account would have been closed but the company would have kept the $ We are old, retired, and frugal, but easily fooled evidentlyThanks again for your help [redacted] *** Sincerely, [redacted]
Thank you for your correspondence regarding [redacted] ***’s concernsBy way of background, Trilegiant Corporation is an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the chargeAfter an initial investigation of our databases, we could not locate a membership for Ms [redacted] in any of our services with the information provided in her complaint In her correspondence, Ms [redacted] indicates that the amount of the charge in question is $ This is not an amount that we would charge for one of our membership fees In order to determine if this is a charge from our company, please ask Ms [redacted] to provide the billing description listed on her bank statement next to the transaction in question Sincerely, Jason A [redacted] Customer Relations
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. We still do disagree that [redacted] NEVER signed up for ANY offer as we did NOT travel during that time period, nor make any arrangements for travel. It is just part of their contunuing fraudulent scheme, as evidenced by their 17+ state lawsuits filed against them. Sincerely, [redacted]
Thank you for your correspondence regarding Mr [redacted] ’s concerns with his Shoppers Advantage membership, a service provided by Trilegiant Corporation After researching his concerns, we found that Mr [redacted] was enrolled in both our Shoppers Advantage and Great Fun services on March 13th, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number Upon calling the toll free number, Mr [redacted] was presented with the option to enroll in both Shoppers Advantage and Great Fun, which our records indicate he accepted The incentive for joining Shoppers Advantage was $in gas purchase rebates The offer for joining Great Fun was $worth of rebates for purchases from [redacted] *** In order to avail himself of our promotional offers, Mr [redacted] was required to return the rebate forms that were included in his membership kits or sent to the e-mail provided during the enrollment process along with his corresponding receipts of purchase It may take ten to fifteen business days for a member to receive this information by mail However, in order to uphold our high level of customer satisfaction, Mr [redacted] can either e-mail ( [redacted] ) or fax (###-###-####) his receipts to my attention, and I will have his rebates processed by our Claims Department He will not need to include the rebate forms that are being sent to him In addition, Mr [redacted] ’s Shoppers Advantage and Great Fun memberships are currently active Please ask Mr [redacted] to contact us by April 24th, 2014, if we would like to have his memberships canceled during the trial periods We apologize for any inconvenience that Mr [redacted] may have experienced and hope that this matter has been resolved to his satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] ’s concerns with Great Fun, a service provided by Trilegiant Corporation By way of background, Great Fun is part of an established membership-based discount service companyWe jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service An individual member may join Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge Our records indicate that Ms [redacted] was enrolled in Great Fun on May 20th, On that date, she was asked if she would like to learn about a special offer for a $ [redacted] gift check when trying the service for a trial period Ms [redacted] provided her first and last name, address, and billing information in order to accept the offer During the enrollment, Ms [redacted] was provided with the terms of the membership in Great Fun Great care is taken to ensure that the consumer authorizes enrollment in the program Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial period Trial members may cancel at anytime within the trial period by simply calling our toll-free number, which is provided during enrollment and listed on the membership materials and owe nothing further Please be assured that we make every effort to ensure that a member is satisfied with their membership in Great Fun As such, Ms [redacted] ’s membership was canceled on April 9th, 2014, and a refund of $will be issued to her debit card account as full reimbursement of the fees that she was charged for the service We apologize for any inconvenience that Ms [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, [redacted] Customer Relations
March 31, 2015Revdex.com ID#: [redacted] Revdex.com, Inc.Dear Madam or Sir:This notification is in response to the above referenced inquiry filed with your office.As the nature of this inquiry pertains to insurance coverage we are unable to provide details on this website for privacy reasons Please be assured a full response addressing the concerns rasied in the inquiry has been sent to the insured via overnight mail.We appreciate your understanding in this matter.Sincerely,Third Party AdministratorCC: Carrier
Thank you for your correspondence regarding E [redacted] concerns with her f.y.eBackstage Pass VIP membership By way of background, f.y.eBackstage Pass VIP is part of an established membership-based discount service companyWe jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge Our records indicate that [redacted] enrolled on December 19, 2016, by purchasing an f.y.eBackstage Pass VIP membership when shopping at an f.y.estore We have attached a copy of [redacted] store receipt that indicates her agreement to enroll in the service and also details the terms and conditions of the enrollment for your review Please be assured that we make every effort to ensure that a member is satisfied with their membership in f.y.eBackstage Pass VIP As such, [redacted] membership was canceled on April 14, 2017, and refunds totaling $will be issued to her debit card account as full reimbursement of the fees that she was charged for the service F.y.eBackstage Pass VIP is not affiliated with any other offers that [redacted] may have received, and we would be unable to assist with the cancellation of the magazine subscription that she references in her complaint We do apologize for any inconvenience that [redacted] may have experienced Sincerely, [redacted] Customer Relations
June 16, VIA OVERNIGHT MAIL Revdex.com #: [redacted] Dear Madam or Sir: This is in response to the above referenced complaint filed with your officeDue to the nature of this complaint pertaining to insurance, for privacy reasons we are unable to provide a detailed response on your public website Please be assured a detailed response is currently under review with the insurance carrier and will be mailed directly to the complainant within the next business days The complainant, at their discretion, can share our response directly with youWe appreciate your understanding regarding this matterSincerely, Third Party AdministratorCC: Carrier
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you for the assistance Sincerely, [redacted]
Thank you for your correspondence regarding [redacted] ’s concerns with her Travelers Advantage and Shoppers Advantage memberships, services provided by Trilegiant Corporation By way of background, Travelers Advantage and Shoppers Advantage are part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the services An individual member may join Travelers Advantage and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges Our records indicate that Ms [redacted] was enrolled in our Travelers Advantage and Shoppers Advantage services on January 2nd, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number Upon calling the toll free number, Ms [redacted] was presented with the option to enroll in both Travelers Advantage and Shoppers Advantage, which our records indicate she accepted The offer for enrolling in Travelers Advantage was $worth of rebates for [redacted] purchasesThe offer related to Shoppers Advantage was $worth of gas purchase rebatesAccording to the terms of the agreements for the services, if Ms [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees Travelers Advantage and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the membershipsOur records indicate that Ms [redacted] provided her date of birth to the representative confirming her authorization to enroll in the services Please be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Shoppers Advantage As such, Ms [redacted] ’s Travelers Advantage membership was canceled on January 27th, 2014, and she was not charged a monthly fee for the service Ms [redacted] ’s Shoppers Advantage membership was canceled on February 20th, 2014, and a refund of $is being issued to her credit card account as reimbursement of the monthly fee that she was charged We apologize for any inconvenience that Ms [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] ***’s concerns with his Travelers Advantage membership, a service provided by Trilegiant Corporation Our records indicate that Mr [redacted] was enrolled in our Travelers Advantage service on May 13th, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number Upon calling the toll free number, Mr [redacted] was presented with the option to enroll in Travelers Advantage The offer for joining Travelers Advantage was two $rebates for purchases from [redacted] In order to avail himself of the promotional offer, Mr [redacted] was required to return the rebate forms that were included in his membership kit or sent to the e-mail provided during the enrollment process along with his corresponding receipts of purchase Upon receipt of the completed rebate forms and receipts, Mr***’s rebate checks would have been delivered within 4-weeks We apologize if there was any misunderstanding concerning the terms of our offer In order to uphold our high level of customer satisfaction, Mr [redacted] may either e-mail [redacted] or fax (###-###-####) me his receipt for his recent [redacted] purchase, and I will have the $worth of rebates processed by our Claims department Mr [redacted] will not have to submit a receipt for a second purchase In addition, Mr***’s Travelers Advantage membership was canceled on May 16th, 2014, and a refund for $is being issued to his credit or debit card account as reimbursement of the trial fee that he was charged We apologize for any inconvenience that Mr [redacted] may have experienced and hope that this matter has been resolved to his satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with her Great Fun and Shoppers Advantage memberships, services provided by Trilegiant CorporationBy way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.Our records indicate that Ms [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on November 2, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number Upon calling the toll free number, Ms [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate she accepted The offer for joining Great Fun was two $rebates for purchases form [redacted] The offer related to Shoppers Advantage was four $gas purchase rebates According to the terms of the agreements for Great Fun and Shoppers Advantage, if Ms [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.Great Fun and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships Our records indicate that Ms [redacted] provided her date of birth and billing information to the representative confirming her authorization to enroll in the Great Fun and Shoppers Advantage services Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage As such, Ms [redacted] Great Fun membership was canceled on November 7, 2014, and she was not charged a monthly fee Ms [redacted] Shoppers Advantage membership was canceled on March 19, 2015, and a refund of $is being issued to her credit card account as reimbursement of the monthly fees that she was charged for the service We apologize for any inconvenience that Ms [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with the $rebate check that was sent to her by Travelers Advantage, a service provided by Trilegiant Corporation Our accounting department has confirmed that the $rebate check that was sent to Ms [redacted] was cashed on March 24, 2015, but Ms [redacted] has indicated that the check was not deposited until sometime in April This would seem to indicate that someone may have attempted to deposit the check a second time Please ask Ms [redacted] to contact her financial institution to verify that the check was originally cashed on or around March 24, 2015, and that this is why the second deposit would not have been successful Sincerely, [redacted] Customer Relations
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***
Thank you for your correspondence regarding*** [redacted] ’s concerns with their Travelers Advantage membership, a service provided by Trilegiant Corporation Please be assured that we make every effort to comply with a member’s request to cancel their membership in Travelers Advantage for any reason Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and he/she will owe nothing further [redacted] can be assured that their Travelers Advantage membership was canceled on January 22, 2015, and refunds totaling $are being issued to their debit card account as full reimbursement of the fees that they were charged for the serviceWe apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to their satisfaction Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:In reference to this response from the company: If Mr [redacted] has his [redacted] account linked to his checking account, it is possible that our transactions reflected on his [redacted] statement before the actual funds were withdrawn from his checking accountMy response: The [redacted] account that I have is a credit card account and is NOT linked to ANY checking account My checking account was charged, as well as my [redacted] credit card also!!The charges are as follows:My [redacted] credit card - Original order on March for $34.90, July for $14.95, Aug for $14.95, Sept for $and Nov for $ My checking account - Jul for $14.95, Aug for $and Sept for $14.95We were charged a total of SEVEN which equates to $excluding the original order on Mar and I was only refunded $ The company has refunded charges on Nov of $to my checking account and on Nov of $to my [redacted] credit card / [redacted] Style Definitions */ We recently received a check for $dated Apr 2015.The total that is remaining due to me equates to $44.85; I wish to receive this amount in a check to close this long ordeal of an investigation / [redacted] Style Definitions */ My wife notice all these charges and immediately started contacting the companyHer initial start of this matter was on Jan and has since continued up until todayShe has spoken with rep, [redacted] , Operator # [redacted] , [redacted] on Jan 2015, Ms [redacted] on Feb 2015, Ms [redacted] and Ms [redacted] on Mar AND lastly, Ms [redacted] in the Executive office on Mar and my wife left SEVERAL messages for Ms [redacted] voice mail on and May which went unanswered With all these contacts and no resolution to this matter, Revdex.com was my last step to get this rectified As you can see, this has turned into a major madness of mess!! Sincerely, [redacted] / [redacted] Style Definitions */ / [redacted] Style Definitions */
Thank you for your correspondence regarding [redacted] ***s additional concerns with [redacted] According to our records, our refunds were successfully issued to the account that was charged for the services Please ask [redacted] to contact her financial institution to verify that they have received the refunds that were issued Sincerely, Jason A [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with their PrivacyGuard memberships, a service provided by [redacted] Our records indicate that [redacted] enrolled in the PrivacyGuard service by responding to an online offer on the PrivacyGuard websiteThe PrivacyGuard membership was described at the time of the enrollments, including billing and cancellation terms The terms of the offer stated that consumers could try PrivacyGuard with the first days for $ We show that [redacted] signed up for the service on August 16, 2016, and [redacted] enrolled on August 17, Please be assured that we make every effort to comply with a member’s request to cancel their membership in PrivacyGuard for any reasonAccordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and they will owe nothing further According to our records, [redacted] canceled her PrivacyGuard membership on October 4, 2016, and a refund of $has been issued to her credit or debit card account We could find no previous requests from [redacted] to cancel his membership, but he can be assured that the membership was canceled on November 21, 2016, and refunds totaling $are being issued to his account as reimbursement of the last two monthly fees that he was charged We apologize for any inconvenience that [redacted] and [redacted] may have experienced and hope that this matter has been resolved to their satisfaction Sincerely, Jason A [redacted] Customer Relations
This correspondence is in response to [redacted] ’s additional concerns with the [redacted] ***s Plus membership We appreciate [redacted] taking the time to express his concerns Feedback such as his provides us the opportunity to re-examine our procedures, make changes where necessary, and continually strive for increased customer satisfaction Our records indicate that [redacted] enrolled in the [redacted] ***s Plus service on June 24, 2014, after placing an online order on the [redacted] website Following his transaction on [redacted] ***, you received a separate offer The offer included a 10% cash back rebate on your purchase for trying [redacted] ***s Plus The membership was described to you at the time of the enrollment, including billing and cancellation terms [redacted] accepted the offer by clicking the “Yes” button listed above the terms and conditions of the offer, indicating his agreement to enroll in the service We have enclosed a sample of the offer that was accepted by [redacted] clicking “Yes” for your review Please have [redacted] provide a copy of his receipt and we will have the 10% rebate processed We again apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to his satisfaction Sincerely, [redacted] Manager, Customer
Complaint: [redacted] I want to reject this offer until [redacted] receives the refund He has cancelled that credit card, and a refund to it will not be possibleI am appalled that this company charged this to Bill's account for years Thank you so much for your help in resolving this matterWithout you the account would have been closed but the company would have kept the $ We are old, retired, and frugal, but easily fooled evidentlyThanks again for your help [redacted] *** Sincerely, [redacted]
Thank you for your correspondence regarding [redacted] ***’s concernsBy way of background, Trilegiant Corporation is an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the chargeAfter an initial investigation of our databases, we could not locate a membership for Ms [redacted] in any of our services with the information provided in her complaint In her correspondence, Ms [redacted] indicates that the amount of the charge in question is $ This is not an amount that we would charge for one of our membership fees In order to determine if this is a charge from our company, please ask Ms [redacted] to provide the billing description listed on her bank statement next to the transaction in question Sincerely, Jason A [redacted] Customer Relations
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. We still do disagree that [redacted] NEVER signed up for ANY offer as we did NOT travel during that time period, nor make any arrangements for travel. It is just part of their contunuing fraudulent scheme, as evidenced by their 17+ state lawsuits filed against them. Sincerely, [redacted]
Thank you for your correspondence regarding Mr [redacted] ’s concerns with his Shoppers Advantage membership, a service provided by Trilegiant Corporation After researching his concerns, we found that Mr [redacted] was enrolled in both our Shoppers Advantage and Great Fun services on March 13th, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number Upon calling the toll free number, Mr [redacted] was presented with the option to enroll in both Shoppers Advantage and Great Fun, which our records indicate he accepted The incentive for joining Shoppers Advantage was $in gas purchase rebates The offer for joining Great Fun was $worth of rebates for purchases from [redacted] *** In order to avail himself of our promotional offers, Mr [redacted] was required to return the rebate forms that were included in his membership kits or sent to the e-mail provided during the enrollment process along with his corresponding receipts of purchase It may take ten to fifteen business days for a member to receive this information by mail However, in order to uphold our high level of customer satisfaction, Mr [redacted] can either e-mail ( [redacted] ) or fax (###-###-####) his receipts to my attention, and I will have his rebates processed by our Claims Department He will not need to include the rebate forms that are being sent to him In addition, Mr [redacted] ’s Shoppers Advantage and Great Fun memberships are currently active Please ask Mr [redacted] to contact us by April 24th, 2014, if we would like to have his memberships canceled during the trial periods We apologize for any inconvenience that Mr [redacted] may have experienced and hope that this matter has been resolved to his satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] ’s concerns with Great Fun, a service provided by Trilegiant Corporation By way of background, Great Fun is part of an established membership-based discount service companyWe jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service An individual member may join Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge Our records indicate that Ms [redacted] was enrolled in Great Fun on May 20th, On that date, she was asked if she would like to learn about a special offer for a $ [redacted] gift check when trying the service for a trial period Ms [redacted] provided her first and last name, address, and billing information in order to accept the offer During the enrollment, Ms [redacted] was provided with the terms of the membership in Great Fun Great care is taken to ensure that the consumer authorizes enrollment in the program Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial period Trial members may cancel at anytime within the trial period by simply calling our toll-free number, which is provided during enrollment and listed on the membership materials and owe nothing further Please be assured that we make every effort to ensure that a member is satisfied with their membership in Great Fun As such, Ms [redacted] ’s membership was canceled on April 9th, 2014, and a refund of $will be issued to her debit card account as full reimbursement of the fees that she was charged for the service We apologize for any inconvenience that Ms [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, [redacted] Customer Relations
I forgot to provide my member number on the claim....Great Fun service-Member [redacted] Thanks!
March 31, 2015Revdex.com ID#: [redacted] Revdex.com, Inc.Dear Madam or Sir:This notification is in response to the above referenced inquiry filed with your office.As the nature of this inquiry pertains to insurance coverage we are unable to provide details on this website for privacy reasons Please be assured a full response addressing the concerns rasied in the inquiry has been sent to the insured via overnight mail.We appreciate your understanding in this matter.Sincerely,Third Party AdministratorCC: Carrier
Thank you for your correspondence regarding E [redacted] concerns with her f.y.eBackstage Pass VIP membership By way of background, f.y.eBackstage Pass VIP is part of an established membership-based discount service companyWe jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge Our records indicate that [redacted] enrolled on December 19, 2016, by purchasing an f.y.eBackstage Pass VIP membership when shopping at an f.y.estore We have attached a copy of [redacted] store receipt that indicates her agreement to enroll in the service and also details the terms and conditions of the enrollment for your review Please be assured that we make every effort to ensure that a member is satisfied with their membership in f.y.eBackstage Pass VIP As such, [redacted] membership was canceled on April 14, 2017, and refunds totaling $will be issued to her debit card account as full reimbursement of the fees that she was charged for the service F.y.eBackstage Pass VIP is not affiliated with any other offers that [redacted] may have received, and we would be unable to assist with the cancellation of the magazine subscription that she references in her complaint We do apologize for any inconvenience that [redacted] may have experienced Sincerely, [redacted] Customer Relations
June 16, VIA OVERNIGHT MAIL Revdex.com #: [redacted] Dear Madam or Sir: This is in response to the above referenced complaint filed with your officeDue to the nature of this complaint pertaining to insurance, for privacy reasons we are unable to provide a detailed response on your public website Please be assured a detailed response is currently under review with the insurance carrier and will be mailed directly to the complainant within the next business days The complainant, at their discretion, can share our response directly with youWe appreciate your understanding regarding this matterSincerely, Third Party AdministratorCC: Carrier
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you for the assistance Sincerely, [redacted]