December 11, 2015VIA ONLINE SUBMISSION Revdex.com File ID: [redacted] Dear Madam or Sir:We are responding to the above referenced complaint filed with your officeAs the content of this complaint pertains to insurance, for privacy reasons we are unable to post our response on this website Please be assured our response was mailed directly to the complanaint today addressing all concerns raised in the complaint The response is scheduled to be delivered Monday by ***, signature required We appreciate your understanding in this matterSincerely,Third Party Administrator CC: Carrier
Thank you for your correspondence regarding [redacted] ***’s concerns with his Plus Advantages membership, a service provided by Affinion Benefits Group, LLC (“ABG”) By way of background, ABG is the Plan Administrator for savings and protection programs offered to customers of participating financial institutions nationwide Our records indicate that Mr [redacted] was enrolled in the Plus Advantages program through his participating financial institution, [redacted] *** The Plus Advantages program provides various savings and health discount benefits including access to hotel discounts, the Rx Advantage Prescription Drug Program, and discounts on prescription eyeglasses and contacts at participating optical providers nationwide Please be assured that we make every effort to comply with a member’s request to cancel their membership in the Plus Advantages program for any reason Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership, and they will owe nothing further Mr [redacted] can be assured that his membership was canceled on April 10th, 2014, and a refund totaling $is being issued to his checking account as full reimbursement of the monthly fees that were charged to his account by ABG This includes any membership fees charged to Mr***’s account since May of We apologize for any inconvenience that Mr [redacted] may have experienced and hope that this matter has been resolved to his satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with his Great Fun membership, a service provided by Trilegiant CorporationBy way of background, Great Fun is part of an established membership-based discount service companyWe jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.Our records indicate that Mr [redacted] was enrolled in both our Great Fun and Buyers Advantage services on May 16, 2015, after making a purchase from [redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number Upon calling the toll free number, Mr [redacted] was presented with the option to enroll in both Great Fun and Buyers Advantage, which our records indicate he accepted According to the terms of the agreements for Great Fun and Buyers Advantage, if Mr [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees.The offer for joining Great Fun was two (2) $rebates for purchases made through [redacted] In order to avail him of the promotional offer, Mr [redacted] was required to return the rebate forms that were included in his membership kit or sent to the e-mail provided during the enrollment process along with corresponding receipts from two separate [redacted] orders Upon receipt of the completed rebate forms and receipts, Mr [redacted] rebate checks would be delivered within 6-weeksWe are in receipt of Mr [redacted] rebate requests, but because the two tickets were purchased during the same [redacted] order, they were only eligible for one of the $rebates One rebate was previously approved, and Mr [redacted] should be receiving that check shortly In order to uphold our high level of customer satisfaction, we have now requested for a second $rebate check to be sent to MrKellar, which he can expect to receive within the next fifteen to twenty business daysPursuant to the terms relayed to him, Mr [redacted] was billed $at the end of each of the first 30-days of service for the Great Fun and Buyers Advantage membership programs Our records indicate that he has disputed those charges with his credit or debit card company, and the fees were refunded Once we were notified of the disputes, Ms [redacted] memberships were canceled, and he will incur no additional fees We apologize for any inconvenience that Mr [redacted] may have experienced and hope that this matter has been resolved to his satisfactionSincerely, [redacted] Customer Relations
May 26, VIA ONLINE SUBMISSION Revdex.com#: [redacted] [redacted] *** This response is in regard to the above referenced complaint filed with your office As the nature of this complaint pertains to insurance, for privacy reasons we are unable to provide specific details on this website In order for us to research and respond to the concerns addressed in this complaint, our company has mailed a letter to the complainant requesting additional information Please be assured we have provided the complainant a contact and toll-free phone number so that we proceed with addressing this matterWe appreciate your understandingSincerely, Third Party Administrator CC: Carrier
Thank you for your correspondence regarding Janie [redacted] concerns with her Travelers Advantage and Shoppers Advantage memberships, services provided by Trilegiant CorporationBy way of background, Travelers Advantage and Shoppers Advantage are part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join Travelers Advantage and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the chargesAfter researching her concerns, we found that Ms [redacted] was enrolled in both our Travelers Advantage and Shoppers Advantage services on March 5, 2015, after being transferred to one of our representatives by Thrifty The offer for joining Travelers Advantage was two $rebates for reservations made with Thrifty The offer related to Shoppers Advantage was $in gas purchase rebates Travelers Advantage and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships If Ms [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the monthly membership fees The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership feesPlease be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Shoppers Advantage As such, Ms [redacted] Travelers Advantage membership was canceled on April 7, and she was not charged a monthly fee Ms [redacted] Shoppers Advantage membership was canceled on June 24, 2015, and a refund of $will be issued to her credit card account as full reimbursement of the fees that she was charged for the service We apologize for any inconvenience that Ms [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, [redacted] Customer Relations
May 26, 2015Revdex.com Complaint - [redacted] Dear Revdex.com Representative:This notification is in response to the above referenced complaint filed with your office.Please be advised that as the nature of this complaint pertains to insurance, due to privacy, we are unable to provide our response on this public website Please be assured a response fully addressing the complainant's concerns is under review with the insurance carrier and will be mailed to the complainant, via [redacted] overnight delivery, within the next - business days The response will be mailed to the complainant's address as provided on the complaint.The complainant's response provides a direct phone number to our company should they have any additional questions.We appreciate your understanding regarding this matter.Sincerely,Third Party AdministratorCC: Carrier
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me But what if the business didn't send me the checked as promised in their response? Sincerely, [redacted] ***
Thank you for your correspondence regarding [redacted] concerns with his [redacted] membership [redacted] is a Program provided by [redacted] Corporation, a Delaware corporation with principal offices at [redacted] ( [redacted] ), through [redacted] *** [redacted] the licensed motor club provider of this Membership Per our terms and conditions, ““This program covers up to five (5) events per membership year up to miles per eventOnly one disablement type during any consecutive 7-day period will be allowedIf additional emergency assistance is requested, service will be dispatched, but the member will be fully responsible for all charges incurred, and the charges are not reimbursable.” Our research found that [redacted] called on May 21, 2016, for roadside assistance [redacted] was advised at that time that he is allowed only one service type per vehicle per seven days, and because we had provided him with roadside assistance the previous day, he would have to pay a fee in order to proceed with his service request Please be assured that we make every effort to ensure that a member is satisfied with their membership in [redacted] As such, [redacted] ***’s [redacted] membership was canceled on May 29, 2016, and a refund of $is being issued to his credit or debit card account as reimbursement of the unused portion of the current year’s membership fee We do apologize for any inconvenience that [redacted] may have experienced Sincerely, Jason A [redacted] Customer Relations
I want to thank you for your concern and help getting this situation resolvedIt is not what they say but what they don't say in their sales tactics that is confusingThank you again!!
Thank you for your correspondence regarding [redacted] concerns with her [redacted] membership, a service provided by [redacted] CorporationBy way of background, [redacted] is part of an established membership-based discount service companyWe jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge [redacted] goes to great lengths in order to ensure that an authorized person agrees to the membership After researching her concerns, we found that [redacted] enrolled in the [redacted] service on February 29, 2016, when she called to order merchandise from Potpourri On that date, [redacted] was asked if she would like to learn about a special offer for trying the service for a trial period The offer for joining [redacted] was two (2) $rebates for purchases from Potpourri If *** [redacted] did not inform us that she wished to cancel the membership at the end of the trial period, she would be charged the monthly membership fee The terms of the agreement provided that, in order to ensure uninterrupted service, the membership would be renewed each month at the then current membership feePlease be assured that we make every effort to ensure that a member is satisfied with their membership in [redacted] *** As such, [redacted] membership was canceled on March 17, 2016, and a refund of $is being issued to her credit or debit card account as reimbursement of the trial fee that she was charged for the service We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfactionSincerely, Jason Anderson Customer Relations
Thank you for your correspondence regarding [redacted] concerns with his [redacted] a service provided by Trilegiant Corporation 0pt"> Our records indicate that Mr [redacted] was enrolled in our Great Fun service on August 18, 2015, after making a purchase from Ticketmaster and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number Upon calling the toll free number, Mr [redacted] was presented with the option to enroll in Great Fun, which our records indicate he accepted The offer for joining Great Fun was two $rebates for purchases from [redacted] In order to avail himself of our promotional offer, Mr [redacted] was required to return the rebate forms that were included in his membership kit or sent to the e-mail provided during the enrollment process On September 9, 2015, we received a call from Mr [redacted] , and he indicated to our representative that he had changed addresses and that there had been a delay in receiving his membership materials At that time, our representative verified Mr [redacted] ’ address and requested for the membership material to be sent to him again, including additional rebate forms We also requested for a thirty day extension of Mr [redacted] ’ trial period However, our representative did not indicate to Mr [redacted] that he would be eligible to redeem more than the two $rebates that he was originally offered for joining the service Please ask Mr [redacted] to contact me at ###-###-#### if he would like to review a recording of that call According to our records, we have paid Mr [redacted] a total of $in rebates As he was originally offered only $worth of rebates as an incentive to join Great Fun, Mr [redacted] would not be eligible to redeem any additional rebates We apologize for any misunderstanding concerning the terms of our promotional offer Mr [redacted] ’ Great Fun membership was canceled on October 23, 2015, and he was not charged a monthly fee for the service We apologize for any inconvenience that Mr [redacted] may have experienced Sincerely, Jason An [redacted] Customer Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Got the check now Sincerely, [redacted]
RE: [redacted] Revdex.com Complaint # [redacted] Shopper Discounts & Rewards This letter is a response to your further correspondence regarding [redacted] ***’s complaint with Shopper Discounts & Rewards We apologize that [redacted] has not received his checkAfter researching [redacted] ***’s further concerns, it was confirmed that [redacted] ***’s check in the amount of $was processed on July 16, The check number is [redacted] We apologize for any inconvenience [redacted] may have experienced Sincerely, [redacted] Manager, Customer Relations
Thank you for your correspondence regarding [redacted] concerns with her Shoppers Advantage membership, a service provided by Trilegiant Corporation Please be assured that we make every effort to comply with a member’s request to cancel their membership in Shoppers Advantage for any reason Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and they will owe nothing further Ms [redacted] can be assured that her Shoppers Advantage membership was canceled on May 26, 2015, and a refund of $is being issued to her credit or debit card account as full reimbursement of the fees that she was charged for the serviceWe apologize for any inconvenience Ms [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] ’s additional concerns with [redacted] ’s Travelers Advantage membership Our records do indicate that [redacted] enrolled in the Travelers Advantage service on January 8, 2008, while responding to an online offer Travelers Advantage keeps all of the records relating to enrollments for a period of at least three years Unfortunately, Mr [redacted] joined over years ago so we no longer have the verification information on his enrollment available Again, please be assured that we make every effort to ensure that a member is satisfied with their membership in Travelers Advantage As such, Mr [redacted] ’s membership was canceled on April 20, 2015, and refunds totaling $1,were issued to his credit card account as full reimbursement of the fees that he was charged for the service We again apologize for any inconvenience Mrand Mrs [redacted] may have experienced and hope that this matter has been resolved to their satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] ’s concerns with her CreditLine membership, a service provided by Trilegiant Corporation As a member of the CreditLine service, Ms [redacted] was entitled to a variety of benefits including having access to her [redacted] credit report as well as one bureau quarterly credit monitoring with [redacted] The one bureau quarterly credit monitoring benefit allows us to notify our members of changes to their [redacted] credit report, including certain derogatory information, new accounts, public records or changes of address that have been added to their [redacted] credit file However, this benefit would not detect charges being made to a member’s existing checking, credit or debit card accounts as these transactions are not reported in a consumer’s credit file We would urge consumers to contact their bank or financial institution regarding unauthorized charges made to these accounts Please be assured that we make every effort to ensure that a member is satisfied with their membership in CreditLine As such, Ms [redacted] ’s membership was canceled on December 8, 2015, and refunds totaling $will be issued to her We ask that Ms [redacted] please allow fifteen to twenty business days to receive her refund checks.We apologize for any inconvenience that Ms [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.Sincerely,Jason A [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with his Great Fun and Shoppers Advantage memberships, services provided by Trilegiant CorporationBy way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.Our records indicate that Mr [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on February 3, 2015, after making a purchase from [redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number Upon calling the toll free number, Mr [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate he accepted According to the terms of the agreements for Great Fun and Shoppers Advantage, if Mr [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees.Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage As such, Mr [redacted] Great Fun membership was canceled on May 25, 2015, and refunds totaling $were issued to his debit card account Mr [redacted] Shoppers Advantage membership was canceled on June 15, 2015, and additional refunds totaling $will be issued to his account as full reimbursement of the fees that he was charged for this service We apologize for any inconvenience that Mr [redacted] may have experienced and hope that this matter has been resolved to his satisfactionSincerely, [redacted] Customer Relations
August 9, VIA UPLOAD Revdex.com of Connecticut RE: Revdex.com Complaint ID#: [redacted] Good afternoon: This response is in regard to the above referenced complaint filed with your office Prior to your receipt, our office received this complaint on July 27, from the Revdex.com of New Jersey, under the same file ID # Our response was sent to the complainant, via FedEx overnight mail, on August 1, Our response addressed all concerns raised in the inquiry and provided the complainant a direct contact at our office should additional questions arise from our response To date, our office has not received any communication from the complainant If you have any questions, please do not hesitate to contact us Sincerely, Third Party Administrator
I am tentatively accepting the response, though I am still a bit wary as to whether I will receive the 2nd $rebateIf I do, I will consider this fully settledIf I don't, then I will have to waste my time filing this all over again
Thank you for your correspondence regarding [redacted] concerns with his Travelers Advantage and [redacted] memberships, services provided by Trilegiant CorporationBy way of background, Travelers Advantage and [redacted] are part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join Travelers Advantage and [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the chargesAfter researching his concerns, we found that Mr [redacted] was enrolled in both our Travelers Advantage and [redacted] services on February 25, 2009, after being transferred to one of our representatives by Dollar Travelers Advantage and [redacted] go to great lengths in order to ensure that an authorized person agrees to the memberships If Mr [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the monthly membership fees The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership feesPlease be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and [redacted] As such, Mr [redacted] Travelers Advantage membership was canceled on April 14, 2015, and a full refund totaling $1,will be issued to his credit card account Mr [redacted] membership was also canceled on April 14, 2015, and additional refunds totaling $will be issued to his account as full reimbursement of the fees that he was charge for this service We apologize for any inconvenience that Mr [redacted] may have experienced and hope that this matter has been resolved to his satisfaction Sincerely, [redacted] Customer Relations
December 11, 2015VIA ONLINE SUBMISSION Revdex.com File ID: [redacted] Dear Madam or Sir:We are responding to the above referenced complaint filed with your officeAs the content of this complaint pertains to insurance, for privacy reasons we are unable to post our response on this website Please be assured our response was mailed directly to the complanaint today addressing all concerns raised in the complaint The response is scheduled to be delivered Monday by ***, signature required We appreciate your understanding in this matterSincerely,Third Party Administrator CC: Carrier
Thank you for your correspondence regarding [redacted] ***’s concerns with his Plus Advantages membership, a service provided by Affinion Benefits Group, LLC (“ABG”) By way of background, ABG is the Plan Administrator for savings and protection programs offered to customers of participating financial institutions nationwide Our records indicate that Mr [redacted] was enrolled in the Plus Advantages program through his participating financial institution, [redacted] *** The Plus Advantages program provides various savings and health discount benefits including access to hotel discounts, the Rx Advantage Prescription Drug Program, and discounts on prescription eyeglasses and contacts at participating optical providers nationwide Please be assured that we make every effort to comply with a member’s request to cancel their membership in the Plus Advantages program for any reason Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership, and they will owe nothing further Mr [redacted] can be assured that his membership was canceled on April 10th, 2014, and a refund totaling $is being issued to his checking account as full reimbursement of the monthly fees that were charged to his account by ABG This includes any membership fees charged to Mr***’s account since May of We apologize for any inconvenience that Mr [redacted] may have experienced and hope that this matter has been resolved to his satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with his Great Fun membership, a service provided by Trilegiant CorporationBy way of background, Great Fun is part of an established membership-based discount service companyWe jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.Our records indicate that Mr [redacted] was enrolled in both our Great Fun and Buyers Advantage services on May 16, 2015, after making a purchase from [redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number Upon calling the toll free number, Mr [redacted] was presented with the option to enroll in both Great Fun and Buyers Advantage, which our records indicate he accepted According to the terms of the agreements for Great Fun and Buyers Advantage, if Mr [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees.The offer for joining Great Fun was two (2) $rebates for purchases made through [redacted] In order to avail him of the promotional offer, Mr [redacted] was required to return the rebate forms that were included in his membership kit or sent to the e-mail provided during the enrollment process along with corresponding receipts from two separate [redacted] orders Upon receipt of the completed rebate forms and receipts, Mr [redacted] rebate checks would be delivered within 6-weeksWe are in receipt of Mr [redacted] rebate requests, but because the two tickets were purchased during the same [redacted] order, they were only eligible for one of the $rebates One rebate was previously approved, and Mr [redacted] should be receiving that check shortly In order to uphold our high level of customer satisfaction, we have now requested for a second $rebate check to be sent to MrKellar, which he can expect to receive within the next fifteen to twenty business daysPursuant to the terms relayed to him, Mr [redacted] was billed $at the end of each of the first 30-days of service for the Great Fun and Buyers Advantage membership programs Our records indicate that he has disputed those charges with his credit or debit card company, and the fees were refunded Once we were notified of the disputes, Ms [redacted] memberships were canceled, and he will incur no additional fees We apologize for any inconvenience that Mr [redacted] may have experienced and hope that this matter has been resolved to his satisfactionSincerely, [redacted] Customer Relations
May 26, VIA ONLINE SUBMISSION Revdex.com#: [redacted] [redacted] *** This response is in regard to the above referenced complaint filed with your office As the nature of this complaint pertains to insurance, for privacy reasons we are unable to provide specific details on this website In order for us to research and respond to the concerns addressed in this complaint, our company has mailed a letter to the complainant requesting additional information Please be assured we have provided the complainant a contact and toll-free phone number so that we proceed with addressing this matterWe appreciate your understandingSincerely, Third Party Administrator CC: Carrier
Thank you for your correspondence regarding Janie [redacted] concerns with her Travelers Advantage and Shoppers Advantage memberships, services provided by Trilegiant CorporationBy way of background, Travelers Advantage and Shoppers Advantage are part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join Travelers Advantage and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the chargesAfter researching her concerns, we found that Ms [redacted] was enrolled in both our Travelers Advantage and Shoppers Advantage services on March 5, 2015, after being transferred to one of our representatives by Thrifty The offer for joining Travelers Advantage was two $rebates for reservations made with Thrifty The offer related to Shoppers Advantage was $in gas purchase rebates Travelers Advantage and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships If Ms [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the monthly membership fees The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership feesPlease be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Shoppers Advantage As such, Ms [redacted] Travelers Advantage membership was canceled on April 7, and she was not charged a monthly fee Ms [redacted] Shoppers Advantage membership was canceled on June 24, 2015, and a refund of $will be issued to her credit card account as full reimbursement of the fees that she was charged for the service We apologize for any inconvenience that Ms [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, [redacted] Customer Relations
May 26, 2015Revdex.com Complaint - [redacted] Dear Revdex.com Representative:This notification is in response to the above referenced complaint filed with your office.Please be advised that as the nature of this complaint pertains to insurance, due to privacy, we are unable to provide our response on this public website Please be assured a response fully addressing the complainant's concerns is under review with the insurance carrier and will be mailed to the complainant, via [redacted] overnight delivery, within the next - business days The response will be mailed to the complainant's address as provided on the complaint.The complainant's response provides a direct phone number to our company should they have any additional questions.We appreciate your understanding regarding this matter.Sincerely,Third Party AdministratorCC: Carrier
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me But what if the business didn't send me the checked as promised in their response? Sincerely, [redacted] ***
Thank you for your correspondence regarding [redacted] concerns with his [redacted] membership [redacted] is a Program provided by [redacted] Corporation, a Delaware corporation with principal offices at [redacted] ( [redacted] ), through [redacted] *** [redacted] the licensed motor club provider of this Membership Per our terms and conditions, ““This program covers up to five (5) events per membership year up to miles per eventOnly one disablement type during any consecutive 7-day period will be allowedIf additional emergency assistance is requested, service will be dispatched, but the member will be fully responsible for all charges incurred, and the charges are not reimbursable.” Our research found that [redacted] called on May 21, 2016, for roadside assistance [redacted] was advised at that time that he is allowed only one service type per vehicle per seven days, and because we had provided him with roadside assistance the previous day, he would have to pay a fee in order to proceed with his service request Please be assured that we make every effort to ensure that a member is satisfied with their membership in [redacted] As such, [redacted] ***’s [redacted] membership was canceled on May 29, 2016, and a refund of $is being issued to his credit or debit card account as reimbursement of the unused portion of the current year’s membership fee We do apologize for any inconvenience that [redacted] may have experienced Sincerely, Jason A [redacted] Customer Relations
I want to thank you for your concern and help getting this situation resolvedIt is not what they say but what they don't say in their sales tactics that is confusingThank you again!!
Thank you for your correspondence regarding [redacted] concerns with her [redacted] membership, a service provided by [redacted] CorporationBy way of background, [redacted] is part of an established membership-based discount service companyWe jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge [redacted] goes to great lengths in order to ensure that an authorized person agrees to the membership After researching her concerns, we found that [redacted] enrolled in the [redacted] service on February 29, 2016, when she called to order merchandise from Potpourri On that date, [redacted] was asked if she would like to learn about a special offer for trying the service for a trial period The offer for joining [redacted] was two (2) $rebates for purchases from Potpourri If *** [redacted] did not inform us that she wished to cancel the membership at the end of the trial period, she would be charged the monthly membership fee The terms of the agreement provided that, in order to ensure uninterrupted service, the membership would be renewed each month at the then current membership feePlease be assured that we make every effort to ensure that a member is satisfied with their membership in [redacted] *** As such, [redacted] membership was canceled on March 17, 2016, and a refund of $is being issued to her credit or debit card account as reimbursement of the trial fee that she was charged for the service We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfactionSincerely, Jason Anderson Customer Relations
Thank you for your correspondence regarding [redacted] concerns with his [redacted] a service provided by Trilegiant Corporation 0pt"> Our records indicate that Mr [redacted] was enrolled in our Great Fun service on August 18, 2015, after making a purchase from Ticketmaster and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number Upon calling the toll free number, Mr [redacted] was presented with the option to enroll in Great Fun, which our records indicate he accepted The offer for joining Great Fun was two $rebates for purchases from [redacted] In order to avail himself of our promotional offer, Mr [redacted] was required to return the rebate forms that were included in his membership kit or sent to the e-mail provided during the enrollment process On September 9, 2015, we received a call from Mr [redacted] , and he indicated to our representative that he had changed addresses and that there had been a delay in receiving his membership materials At that time, our representative verified Mr [redacted] ’ address and requested for the membership material to be sent to him again, including additional rebate forms We also requested for a thirty day extension of Mr [redacted] ’ trial period However, our representative did not indicate to Mr [redacted] that he would be eligible to redeem more than the two $rebates that he was originally offered for joining the service Please ask Mr [redacted] to contact me at ###-###-#### if he would like to review a recording of that call According to our records, we have paid Mr [redacted] a total of $in rebates As he was originally offered only $worth of rebates as an incentive to join Great Fun, Mr [redacted] would not be eligible to redeem any additional rebates We apologize for any misunderstanding concerning the terms of our promotional offer Mr [redacted] ’ Great Fun membership was canceled on October 23, 2015, and he was not charged a monthly fee for the service We apologize for any inconvenience that Mr [redacted] may have experienced Sincerely, Jason An [redacted] Customer Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Got the check now Sincerely, [redacted]
RE: [redacted] Revdex.com Complaint # [redacted] Shopper Discounts & Rewards This letter is a response to your further correspondence regarding [redacted] ***’s complaint with Shopper Discounts & Rewards We apologize that [redacted] has not received his checkAfter researching [redacted] ***’s further concerns, it was confirmed that [redacted] ***’s check in the amount of $was processed on July 16, The check number is [redacted] We apologize for any inconvenience [redacted] may have experienced Sincerely, [redacted] Manager, Customer Relations
Thank you for your correspondence regarding [redacted] concerns with her Shoppers Advantage membership, a service provided by Trilegiant Corporation Please be assured that we make every effort to comply with a member’s request to cancel their membership in Shoppers Advantage for any reason Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and they will owe nothing further Ms [redacted] can be assured that her Shoppers Advantage membership was canceled on May 26, 2015, and a refund of $is being issued to her credit or debit card account as full reimbursement of the fees that she was charged for the serviceWe apologize for any inconvenience Ms [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] ’s additional concerns with [redacted] ’s Travelers Advantage membership Our records do indicate that [redacted] enrolled in the Travelers Advantage service on January 8, 2008, while responding to an online offer Travelers Advantage keeps all of the records relating to enrollments for a period of at least three years Unfortunately, Mr [redacted] joined over years ago so we no longer have the verification information on his enrollment available Again, please be assured that we make every effort to ensure that a member is satisfied with their membership in Travelers Advantage As such, Mr [redacted] ’s membership was canceled on April 20, 2015, and refunds totaling $1,were issued to his credit card account as full reimbursement of the fees that he was charged for the service We again apologize for any inconvenience Mrand Mrs [redacted] may have experienced and hope that this matter has been resolved to their satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] ’s concerns with her CreditLine membership, a service provided by Trilegiant Corporation As a member of the CreditLine service, Ms [redacted] was entitled to a variety of benefits including having access to her [redacted] credit report as well as one bureau quarterly credit monitoring with [redacted] The one bureau quarterly credit monitoring benefit allows us to notify our members of changes to their [redacted] credit report, including certain derogatory information, new accounts, public records or changes of address that have been added to their [redacted] credit file However, this benefit would not detect charges being made to a member’s existing checking, credit or debit card accounts as these transactions are not reported in a consumer’s credit file We would urge consumers to contact their bank or financial institution regarding unauthorized charges made to these accounts Please be assured that we make every effort to ensure that a member is satisfied with their membership in CreditLine As such, Ms [redacted] ’s membership was canceled on December 8, 2015, and refunds totaling $will be issued to her We ask that Ms [redacted] please allow fifteen to twenty business days to receive her refund checks.We apologize for any inconvenience that Ms [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.Sincerely,Jason A [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with his Great Fun and Shoppers Advantage memberships, services provided by Trilegiant CorporationBy way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.Our records indicate that Mr [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on February 3, 2015, after making a purchase from [redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number Upon calling the toll free number, Mr [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate he accepted According to the terms of the agreements for Great Fun and Shoppers Advantage, if Mr [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees.Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage As such, Mr [redacted] Great Fun membership was canceled on May 25, 2015, and refunds totaling $were issued to his debit card account Mr [redacted] Shoppers Advantage membership was canceled on June 15, 2015, and additional refunds totaling $will be issued to his account as full reimbursement of the fees that he was charged for this service We apologize for any inconvenience that Mr [redacted] may have experienced and hope that this matter has been resolved to his satisfactionSincerely, [redacted] Customer Relations
August 9, VIA UPLOAD Revdex.com of Connecticut RE: Revdex.com Complaint ID#: [redacted] Good afternoon: This response is in regard to the above referenced complaint filed with your office Prior to your receipt, our office received this complaint on July 27, from the Revdex.com of New Jersey, under the same file ID # Our response was sent to the complainant, via FedEx overnight mail, on August 1, Our response addressed all concerns raised in the inquiry and provided the complainant a direct contact at our office should additional questions arise from our response To date, our office has not received any communication from the complainant If you have any questions, please do not hesitate to contact us Sincerely, Third Party Administrator
I am tentatively accepting the response, though I am still a bit wary as to whether I will receive the 2nd $rebateIf I do, I will consider this fully settledIf I don't, then I will have to waste my time filing this all over again
Thank you for your correspondence regarding [redacted] concerns with his Travelers Advantage and [redacted] memberships, services provided by Trilegiant CorporationBy way of background, Travelers Advantage and [redacted] are part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join Travelers Advantage and [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the chargesAfter researching his concerns, we found that Mr [redacted] was enrolled in both our Travelers Advantage and [redacted] services on February 25, 2009, after being transferred to one of our representatives by Dollar Travelers Advantage and [redacted] go to great lengths in order to ensure that an authorized person agrees to the memberships If Mr [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the monthly membership fees The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership feesPlease be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and [redacted] As such, Mr [redacted] Travelers Advantage membership was canceled on April 14, 2015, and a full refund totaling $1,will be issued to his credit card account Mr [redacted] membership was also canceled on April 14, 2015, and additional refunds totaling $will be issued to his account as full reimbursement of the fees that he was charge for this service We apologize for any inconvenience that Mr [redacted] may have experienced and hope that this matter has been resolved to his satisfaction Sincerely, [redacted] Customer Relations