Thank you for your correspondence regarding [redacted] concerns with his Great Fun membership, a service provided by Trilegiant Corporation According to our records, [redacted] was enrolled in our Great Fun service on December 7, 2014, after making a purchase from TicketNetwork and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number Upon calling the toll free number, [redacted] was presented with the option to enroll in Great Fun In order to avail himself of our promotional offer, [redacted] was required to return the rebate form that was included in his membership kit or sent to the e-mail provided during the enrollment process along with his corresponding receipt of purchase Upon receipt of the completed rebate form and receipt, [redacted] rebate check would have been delivered within 6-weeksOur records indicate that we recently denied a $rebate request from [redacted] because we did not receive a rebate form along with the receipt that was sent In order to uphold our high level of customer satisfaction, we will have this rebate approved for [redacted] [redacted] can expect to receive his rebate check within the next 15-business daysIn addition, [redacted] Great Fun membership was canceled on December 15, 2014, and he was not charged a monthly fee for the service We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to his satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with his Shoppers Advantage membership, a service provided by Trilegiant Corporation By way of background, Shoppers Advantage is part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge Our records indicate that Mr [redacted] was enrolled in both our Travelers Advantage and Shoppers Advantage services on December 8, 2014, after making a purchase from Allegiant Airlines and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number Upon calling the toll free number, Mr [redacted] was presented with the option to enroll in T [redacted] which our records indicate he accepted The offer for joining Travelers Advantage was two (2) $rebates for purchases from [redacted] The offer related to Shoppers Advantage was $in gas purchase rebates According to the terms of the agreements for Travelers Advantage and Shoppers Advantage, if Mr [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees A separate phone number to call to cancel each service was provided during the enrollment process.Travelers Advantage and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships Our records indicate that Mr [redacted] provided his first and last name, address, and billing information to the representative in order to enroll in the services Please be assured that we make every effort to comply with a member’s request to cancel their memberships in Travelers Advantage and Shoppers Advantage for any reason As such, Mr [redacted] ’s Travelers Advantage membership was canceled on January 10, 2015, and he was not charged a monthly fee Mr [redacted] ’s Shoppers Advantage membership was canceled on January 19, 2016, and refunds totaling $will be issued to his credit or debit card account as full reimbursement of the fees that he was charged for the service We apologize for any inconvenience that Mr [redacted] may have experienced and hope that this matter has been resolved to his satisfaction Sincerely, Jason A [redacted] Customer Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meBut instead of reimbursing my debit account, as I have already cancelled it, could they possibly send the reimbursement in the form of a check? Sincerely, Esteban H [redacted]
Thank you for your correspondence regarding [redacted] concerns with his Travelers Advantage membership, a service provided by Trilegiant CorporationBy way of background, Travelers Advantage is part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join Travelers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the chargePlease be assured that we make every effort to ensure that a member is satisfied with their membership in Travelers Advantage As such, [redacted] membership was canceled on March 5, 2015, and a refund totaling $is being issued to his debit card account as full reimbursement of the fees that he was charged for the service We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to his satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] ***’s concerns with his Great Fun membership, a service provided by Trilegiant Corporation.By way of background, Great Fun is part of an established membership-based discount service companyWe jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.Our records indicate that Mr [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on October 8, 2014, after making a reservation from [redacted] Airlines and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number Upon calling the toll free number, Mr [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate he accepted The offer for joining Great Fun was two (2) $rebates for [redacted] Airlines reservations The offer related to Shoppers Advantage was $in gas purchase rebates According to the terms of the agreements for Great Fun and Shoppers Advantage, if Mr [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees.Please be assured that we make every effort to comply with a member’s request to cancel their memberships in Great Fun and Shoppers Advantage for any reason As such, Mr***’s Great Fun membership was canceled on November 3, 2015, and refunds totaling $will be issued his credit card account as full reimbursement of the fees that he was charged for the service Mr***’s Shoppers Advantage membership was previously canceled on February 5, We apologize for any inconvenience that Mr [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.Sincerely,Jason A [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] s concerns with Great Fun, a service provided by Trilegiant CorporationBy way of background, Great Fun is part of an established membership-based discount service companyWe jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the chargeOur records indicate that Ms [redacted] was enrolled in Great Fun on February 6, On that date, Ms [redacted] was asked if she would like to learn about a special offer for $worth of rebates when trying the service for a trial period Ms [redacted] provided her first and last name, address, and billing information in order to accept the offer in the serviceDuring the enrollment, Ms [redacted] was provided with the terms of the membership in Great Fun Great care is taken to ensure that the consumer authorizes enrollment in the program Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial period Trial members may cancel at anytime within the trial period by simply calling the toll-free number which is provided during enrollment and listed on the membership materials and owe nothing further Please be assured that we make every effort to ensure that a member is satisfied with their membership in Great Fun As such, MsBranch’s Great Fun membership was canceled on February 25, 2015, and a refund of $is being issued to her debit card account as reimbursement of the trial fee that she was chargedWe apologize for any inconvenience that Ms [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, [redacted] Customer Relations
June 4, VIA ONLINE SUBMISSION Dear Madam or Sir: We are writing in response to the complainants late comment Please be advised, per standard procedure, our response to the complainant's concerns has been reviewed and approved by the carrier Our response, including the requested documentation was mailed to the complainant this morning, June 4, 2014, via overnight mail Sincerely, Third Party Administrator
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would like to express my gratitude for quickly resolving my problem with Affinion Group Inc.They gave me a full refund of the amount they charge to my accountThank you very much, [redacted]
Thank you for your correspondence regarding [redacted] ***’s concerns with her Great Fun membership, a service provided by Trilegiant Corporation In order to avail herself of our promotional offer, Ms [redacted] was required to return the rebate forms that were included in her membership kit or sent to the e-mail provided during the enrollment process along with her corresponding receipts of purchase We regret that Ms [redacted] has not received her rebate forms in a timely manner In order to uphold our high level of customer satisfaction, Ms [redacted] may either e-mail ( [redacted] ) or fax (###-###-####) her receipts directly to me, and I will have her rebates processed by our Claims department In addition, Ms***’s Great Fun membership is currently active Please advise Ms [redacted] to contact us by April 14th, 2014, if she would like to cancel her membership during the trial period She is not required to be an active member at the time of her rebate redemption We apologize for any inconvenience that Ms [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] ’s concerns with her Travelers Advantage and Shoppers Advantage memberships, services provided by Trilegiant Corporation By way of background, Travelers Advantage and Shoppers Advantage are part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges After researching her concerns, we found that Ms [redacted] was enrolled in both our Travelers Advantage and Shoppers Advantage services on October 9, 2016, after being transferred to one of our representatives by [redacted] *** The offer for joining Travelers Advantage was $in rebates for reservations with [redacted] *** The offer related to Shoppers Advantage was $in gas purchase rebates Travelers Advantage and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships If Ms [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the monthly membership feesThe terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees Ms [redacted] was provided a separate phone number to call to cancel each service Please be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Shoppers Advantage As such, Ms [redacted] ’s Travelers Advantage membership was canceled on November 15, 2016, and she was not charged a monthly fee Ms [redacted] ’s Shoppers Advantage membership was canceled on December 20, 2016, and refunds totaling $will be issued to her credit or debit card account as reimbursement of the monthly fees that she was charged for this service We apologize for any inconvenience that Ms [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, Jason A [redacted] Customer Relations
Thank you for your correspondence re garding [redacted] concerns with their PrivacyGuard memberships, a service provided by [redacted] Our records indicate that [redacted] enrolled in the PrivacyGuard service by responding to an online offer on the PrivacyGuard websiteThe PrivacyGuard membership was described at the time of the enrollments, including billing and cancellation terms The terms of the offer stated that consumers could try PrivacyGuard with the first days for $ We show that [redacted] signed up for the service on August 16, 2016, and [redacted] enrolled on August 17, Please be assured that we make every effort to comply with a member’s request to cancel their membership in PrivacyGuard for any reasonAccordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and they will owe nothing further According to our records, [redacted] canceled her PrivacyGuard membership on October 4, 2016, and a refund of $has been issued to her credit or debit card account We could find no previous requests from [redacted] to cancel his membership, but he can be assured that the membership was canceled on November 21, 2016, and refunds totaling $are being issued to his account as reimbursement of the last two monthly fees that he was charged We apologize for any inconvenience that [redacted] and [redacted] may have experienced and hope that this matter has been resolved to their satisfaction Sincerely, Jason A [redacted] Customer Relations
Thank you for [redacted] correspondence regarding her concerns with her [redacted] membership, a service provided by [redacted] Corporation Our records indicate that [redacted] enrolled in our [redacted] service on June 12, 2016, after making a reservation with [redacted] and then responding to an offer to receive a rebate on her recent reservation by calling a toll free number Upon calling the toll free number, [redacted] was presented with the option to enroll in [redacted] *** The offer for joining [redacted] was a $reservations rebate According to the terms of the agreement for [redacted] ***, if [redacted] did not inform us that she wished to cancel the membership at the end of the trial period, she would be charged the current monthly membership fee.In order to avail herself of our promotional offer, [redacted] was required to return the rebate form that was sent to the e-mail address [redacted] provided to us during the enrollment process, along with her corresponding receipt from [redacted] Our records indicate that this e-mail was sent to [redacted] on June 22, Upon our receipt of the completed rebate form and receipt, [redacted] ’s rebate check would have been delivered to her within 6-weeks We regret to hear that [redacted] did not receive the rebate form that was previously sent to herIn order to uphold our high level of customer satisfaction, [redacted] may either e-mail ( [redacted] or fax (###-###-####) her [redacted] receipt to my attention, and I will have her rebate processed by our Claims department In addition, [redacted] ’s [redacted] membership was canceled on August 23, 2016, and a refund of $will be issued to her credit or debit card account as reimbursement of the monthly fee that she was charged for the service We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, Jason A [redacted] Customer Relations
Thank you for [redacted] correspondence regarding his concerns with [redacted] Great Fun membership, a service provided by Trilegiant Corporation By way of background, Great Fun is part of an established membership-based discount service companyWe jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge Our records indicate that [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on June 25, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number Upon calling the toll free number, Ms [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate she accepted The offer for joining Great Fun was $worth or rebates for car rental reservations The offer related to Shoppers Advantage was $in gas purchase rebates According to the terms of the agreements for Great Fun and Shoppers Advantage, if Ms [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees Great Fun and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships Our records indicate that Ms [redacted] provided her date of birth to the representative confirming her authorization to enroll in both of the services Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage As such, Ms [redacted] Great Fun membership was canceled on July 22, 2014, and she was not charged a monthly fee Ms [redacted] Shoppers Advantage membership was canceled on October 6, 2014, and a refund of $will be issued to her credit card account as full reimbursement of the fees that she was charged for the service In order to avail herself of our promotional offers, Ms [redacted] was required to return the rebate forms that were included in her membership kit or sent to the e-mail provided during the enrollment process along with her corresponding receipts of purchase Upon receipt of the completed rebate forms and receipts, Ms [redacted] rebate checks would have been delivered within 6-weeks We regret that Ms [redacted] did not receive her rebate forms in a timely manner In order to uphold our high level of customer satisfaction, Ms [redacted] may either e-mail ( [redacted] ) or fax (###-###-####) her car rental and gas purchase receipts to my attention, and I will have her rebates processed by our Claims department We apologize for any inconvenience that Mrand Ms [redacted] may have experienced and hope that this matter has been resolved to their satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with Great Fun, a service provided by Trilegiant Corporation By way of background, Great Fun is part of an established membership-based discount service companyWe jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge Our records indicate that [redacted] was enrolled in Great Fun on August 13, On that date, [redacted] was asked if she would like to learn about a special offer for $worth of [redacted] gift cards when trying the service for a trial period Ms [redacted] provided her first and last name, address, and billing information in order to accept the offer in the service During the enrollment, Ms [redacted] was provided with the terms of the membership in Great Fun Great care is taken to ensure that the consumer authorizes enrollment in the program Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial period Trial members may cancel at anytime within the trial period by simply calling the toll-free number which is provided during enrollment and listed on the membership materials and owe nothing further Please be assured that we make every effort to ensure that a member is satisfied with their membership in Great Fun As such, Ms [redacted] membership was canceled on October 9, 2014, and a refund of $is being issued to her debit card account as full reimbursement of the fees that she was charged for the service We apologize for any inconvenience that Ms [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, [redacted] Customer Relations
We are currently in receipt of [redacted] complaint with Shopper Discounts & Rewards and will respond shortly with our response Sincerely, [redacted] Manager, Customer Relations
December 11, VIA ONLINE SUBMISSION Revdex.com File ID: [redacted] Dear Madam or Sir: We are responding to the above referenced complaint filed with your office As the content of this complaint pertains to insurance, for privacy reasons we are unable to post our response on this website Please be assured our response was mailed directly to the complanaint today addressing all concerns raised in the complaint The response is scheduled to be delivered Monday by ***, signature required We appreciate your understanding in this matter Sincerely, Third Party Administrator CC: Carrier
Thank you for your correspondence regarding [redacted] concerns with her [redacted] membership, a service provided by [redacted] By way of background, [redacted] is part of an established membership-based discount service companyWe jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge Our records indicate that [redacted] enrolled in our [redacted] service on October 28, 2016, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number Upon calling the toll free number, [redacted] was presented with the option to enroll in [redacted] *** The offer for joining [redacted] was two (2) $rebates for purchases from Ticketmaster According to the terms of the agreement for [redacted] ***, if [redacted] did not inform us that she wished to cancel the membership at the end of the trial period, she would be charged the current monthly membership fee In order to avail herself of our promotional offer, [redacted] was required to return the rebate forms that were included in her membership kit or sent to the e-mail address [redacted] that we had in our records, along with her corresponding receipts of purchase Upon our receipt of the completed rebate forms and receipts, [redacted] rebate checks would have been delivered to her within 6-weeks Our records indicate that we attempted to e-mail the rebate forms to [redacted] on November 4, 2016, but the e-mail was not successfully delivered We then requested for the forms to be mailed to [redacted] We regret to hear that [redacted] has not received the forms In order to uphold our high level of customer satisfaction, [redacted] may either e-mail [redacted] or fax (###-###-####) her T [redacted] receipts to my attention, and I will have her rebates processed by our Claims department Please be assured that we make every effort to ensure that a member is satisfied with their membership in [redacted] *** As such, [redacted] membership was canceled on November 18, 2016, and she will not be charged a monthly fee for the service We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction
Thank you for your correspondence regarding [redacted] concerns with his Shoppers Advantage and Great Fun memberships, services provided by Trilegiant Corporation Please be assured that we make every effort to comply with a member’s request to cancel their memberships in Shoppers Advantage and Great Fun for any reason Accordingly, if a customer is dissatisfied with the services under the programs, the company will cancel the memberships and they will owe nothing further Mr [redacted] can be assured that his Shoppers Advantage membership was canceled on June 22, 2015, and a refund of $will be issued to his credit card account Mr [redacted] Great Fun membership was also canceled on June 22, 2015, and an additional refund of $will be issued to his account as reimbursement of the monthly fees that he was charged for this service We apologize for any inconvenience that Mr [redacted] may have experienced and hope that this matter has been resolved to his satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] ***’s concerns with Great Fun, a service provided by Trilegiant Corporation By way of background, Great Fun is part of an established membership-based discount service companyWe jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service An individual member may join Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge Our records indicate that Mr [redacted] was enrolled in Great Fun on August 19th, On that date, he was asked if he would like to learn about a special offer for $worth of Visa gift cards when trying the service for a trial period Mr [redacted] provided his first and last name, address, and billing information in order to accept the offer in the service During the enrollment, Mr [redacted] was provided with the terms of the membership in Great Fun Great care is taken to ensure that the consumer authorizes enrollment in the program Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial period Trial members may cancel at anytime within the trial period by simply calling our toll-free number, which is provided during enrollment and listed on the membership materials and owe nothing further Please be assured that we make every effort to ensure that a member is satisfied with their membership in Great Fun As such, Mr***’s membership was canceled on March 31st, 2014, and a refund of $was issued to his credit card account An additional refund of $will be issued to Mr***’s account as full reimbursement of the fees that he was charged for the service We apologize for any inconvenience that Mr [redacted] may have experienced and hope that this matter has been resolved to his satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] ***’s additional concerns with his Travelers Advantage and Shoppers Advantage memberships We have reviewed Mr***’s enrollment call and have verified that he did authorize enrollment in both services Great care is taken to ensure that the consumer authorizes enrollment in the programs We apologize for any misunderstanding concerning the terms of the offers Please have Mr [redacted] contact me at ###-###-#### if he would like to listen to a recording of the enrollment call Again, please be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Shoppers Advantage As such, Mr***’s Travelers Advantage membership was canceled on October 27, 2014, and he will not be charged a monthly fee Mr***’s Shoppers Advantage membership was also canceled on October 27, 2014, and a $refund was issued to his credit card account as reimbursement of the trial fee that he was charged for the service We again apologize for any inconvenience that Mr [redacted] may have experienced and hope that this matter has been resolved to his satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with his Great Fun membership, a service provided by Trilegiant Corporation According to our records, [redacted] was enrolled in our Great Fun service on December 7, 2014, after making a purchase from TicketNetwork and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number Upon calling the toll free number, [redacted] was presented with the option to enroll in Great Fun In order to avail himself of our promotional offer, [redacted] was required to return the rebate form that was included in his membership kit or sent to the e-mail provided during the enrollment process along with his corresponding receipt of purchase Upon receipt of the completed rebate form and receipt, [redacted] rebate check would have been delivered within 6-weeksOur records indicate that we recently denied a $rebate request from [redacted] because we did not receive a rebate form along with the receipt that was sent In order to uphold our high level of customer satisfaction, we will have this rebate approved for [redacted] [redacted] can expect to receive his rebate check within the next 15-business daysIn addition, [redacted] Great Fun membership was canceled on December 15, 2014, and he was not charged a monthly fee for the service We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to his satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with his Shoppers Advantage membership, a service provided by Trilegiant Corporation By way of background, Shoppers Advantage is part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge Our records indicate that Mr [redacted] was enrolled in both our Travelers Advantage and Shoppers Advantage services on December 8, 2014, after making a purchase from Allegiant Airlines and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number Upon calling the toll free number, Mr [redacted] was presented with the option to enroll in T [redacted] which our records indicate he accepted The offer for joining Travelers Advantage was two (2) $rebates for purchases from [redacted] The offer related to Shoppers Advantage was $in gas purchase rebates According to the terms of the agreements for Travelers Advantage and Shoppers Advantage, if Mr [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees A separate phone number to call to cancel each service was provided during the enrollment process.Travelers Advantage and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships Our records indicate that Mr [redacted] provided his first and last name, address, and billing information to the representative in order to enroll in the services Please be assured that we make every effort to comply with a member’s request to cancel their memberships in Travelers Advantage and Shoppers Advantage for any reason As such, Mr [redacted] ’s Travelers Advantage membership was canceled on January 10, 2015, and he was not charged a monthly fee Mr [redacted] ’s Shoppers Advantage membership was canceled on January 19, 2016, and refunds totaling $will be issued to his credit or debit card account as full reimbursement of the fees that he was charged for the service We apologize for any inconvenience that Mr [redacted] may have experienced and hope that this matter has been resolved to his satisfaction Sincerely, Jason A [redacted] Customer Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meBut instead of reimbursing my debit account, as I have already cancelled it, could they possibly send the reimbursement in the form of a check? Sincerely, Esteban H [redacted]
Thank you for your correspondence regarding [redacted] concerns with his Travelers Advantage membership, a service provided by Trilegiant CorporationBy way of background, Travelers Advantage is part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join Travelers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the chargePlease be assured that we make every effort to ensure that a member is satisfied with their membership in Travelers Advantage As such, [redacted] membership was canceled on March 5, 2015, and a refund totaling $is being issued to his debit card account as full reimbursement of the fees that he was charged for the service We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to his satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] ***’s concerns with his Great Fun membership, a service provided by Trilegiant Corporation.By way of background, Great Fun is part of an established membership-based discount service companyWe jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.Our records indicate that Mr [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on October 8, 2014, after making a reservation from [redacted] Airlines and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number Upon calling the toll free number, Mr [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate he accepted The offer for joining Great Fun was two (2) $rebates for [redacted] Airlines reservations The offer related to Shoppers Advantage was $in gas purchase rebates According to the terms of the agreements for Great Fun and Shoppers Advantage, if Mr [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees.Please be assured that we make every effort to comply with a member’s request to cancel their memberships in Great Fun and Shoppers Advantage for any reason As such, Mr***’s Great Fun membership was canceled on November 3, 2015, and refunds totaling $will be issued his credit card account as full reimbursement of the fees that he was charged for the service Mr***’s Shoppers Advantage membership was previously canceled on February 5, We apologize for any inconvenience that Mr [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.Sincerely,Jason A [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] s concerns with Great Fun, a service provided by Trilegiant CorporationBy way of background, Great Fun is part of an established membership-based discount service companyWe jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the chargeOur records indicate that Ms [redacted] was enrolled in Great Fun on February 6, On that date, Ms [redacted] was asked if she would like to learn about a special offer for $worth of rebates when trying the service for a trial period Ms [redacted] provided her first and last name, address, and billing information in order to accept the offer in the serviceDuring the enrollment, Ms [redacted] was provided with the terms of the membership in Great Fun Great care is taken to ensure that the consumer authorizes enrollment in the program Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial period Trial members may cancel at anytime within the trial period by simply calling the toll-free number which is provided during enrollment and listed on the membership materials and owe nothing further Please be assured that we make every effort to ensure that a member is satisfied with their membership in Great Fun As such, MsBranch’s Great Fun membership was canceled on February 25, 2015, and a refund of $is being issued to her debit card account as reimbursement of the trial fee that she was chargedWe apologize for any inconvenience that Ms [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, [redacted] Customer Relations
June 4, VIA ONLINE SUBMISSION Dear Madam or Sir: We are writing in response to the complainants late comment Please be advised, per standard procedure, our response to the complainant's concerns has been reviewed and approved by the carrier Our response, including the requested documentation was mailed to the complainant this morning, June 4, 2014, via overnight mail Sincerely, Third Party Administrator
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would like to express my gratitude for quickly resolving my problem with Affinion Group Inc.They gave me a full refund of the amount they charge to my accountThank you very much, [redacted]
Thank you for your correspondence regarding [redacted] ***’s concerns with her Great Fun membership, a service provided by Trilegiant Corporation In order to avail herself of our promotional offer, Ms [redacted] was required to return the rebate forms that were included in her membership kit or sent to the e-mail provided during the enrollment process along with her corresponding receipts of purchase We regret that Ms [redacted] has not received her rebate forms in a timely manner In order to uphold our high level of customer satisfaction, Ms [redacted] may either e-mail ( [redacted] ) or fax (###-###-####) her receipts directly to me, and I will have her rebates processed by our Claims department In addition, Ms***’s Great Fun membership is currently active Please advise Ms [redacted] to contact us by April 14th, 2014, if she would like to cancel her membership during the trial period She is not required to be an active member at the time of her rebate redemption We apologize for any inconvenience that Ms [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] ’s concerns with her Travelers Advantage and Shoppers Advantage memberships, services provided by Trilegiant Corporation By way of background, Travelers Advantage and Shoppers Advantage are part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges After researching her concerns, we found that Ms [redacted] was enrolled in both our Travelers Advantage and Shoppers Advantage services on October 9, 2016, after being transferred to one of our representatives by [redacted] *** The offer for joining Travelers Advantage was $in rebates for reservations with [redacted] *** The offer related to Shoppers Advantage was $in gas purchase rebates Travelers Advantage and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships If Ms [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the monthly membership feesThe terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees Ms [redacted] was provided a separate phone number to call to cancel each service Please be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Shoppers Advantage As such, Ms [redacted] ’s Travelers Advantage membership was canceled on November 15, 2016, and she was not charged a monthly fee Ms [redacted] ’s Shoppers Advantage membership was canceled on December 20, 2016, and refunds totaling $will be issued to her credit or debit card account as reimbursement of the monthly fees that she was charged for this service We apologize for any inconvenience that Ms [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, Jason A [redacted] Customer Relations
Thank you for your correspondence re garding [redacted] concerns with their PrivacyGuard memberships, a service provided by [redacted] Our records indicate that [redacted] enrolled in the PrivacyGuard service by responding to an online offer on the PrivacyGuard websiteThe PrivacyGuard membership was described at the time of the enrollments, including billing and cancellation terms The terms of the offer stated that consumers could try PrivacyGuard with the first days for $ We show that [redacted] signed up for the service on August 16, 2016, and [redacted] enrolled on August 17, Please be assured that we make every effort to comply with a member’s request to cancel their membership in PrivacyGuard for any reasonAccordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and they will owe nothing further According to our records, [redacted] canceled her PrivacyGuard membership on October 4, 2016, and a refund of $has been issued to her credit or debit card account We could find no previous requests from [redacted] to cancel his membership, but he can be assured that the membership was canceled on November 21, 2016, and refunds totaling $are being issued to his account as reimbursement of the last two monthly fees that he was charged We apologize for any inconvenience that [redacted] and [redacted] may have experienced and hope that this matter has been resolved to their satisfaction Sincerely, Jason A [redacted] Customer Relations
Thank you for [redacted] correspondence regarding her concerns with her [redacted] membership, a service provided by [redacted] Corporation Our records indicate that [redacted] enrolled in our [redacted] service on June 12, 2016, after making a reservation with [redacted] and then responding to an offer to receive a rebate on her recent reservation by calling a toll free number Upon calling the toll free number, [redacted] was presented with the option to enroll in [redacted] *** The offer for joining [redacted] was a $reservations rebate According to the terms of the agreement for [redacted] ***, if [redacted] did not inform us that she wished to cancel the membership at the end of the trial period, she would be charged the current monthly membership fee.In order to avail herself of our promotional offer, [redacted] was required to return the rebate form that was sent to the e-mail address [redacted] provided to us during the enrollment process, along with her corresponding receipt from [redacted] Our records indicate that this e-mail was sent to [redacted] on June 22, Upon our receipt of the completed rebate form and receipt, [redacted] ’s rebate check would have been delivered to her within 6-weeks We regret to hear that [redacted] did not receive the rebate form that was previously sent to herIn order to uphold our high level of customer satisfaction, [redacted] may either e-mail ( [redacted] or fax (###-###-####) her [redacted] receipt to my attention, and I will have her rebate processed by our Claims department In addition, [redacted] ’s [redacted] membership was canceled on August 23, 2016, and a refund of $will be issued to her credit or debit card account as reimbursement of the monthly fee that she was charged for the service We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, Jason A [redacted] Customer Relations
Thank you for [redacted] correspondence regarding his concerns with [redacted] Great Fun membership, a service provided by Trilegiant Corporation By way of background, Great Fun is part of an established membership-based discount service companyWe jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge Our records indicate that [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on June 25, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number Upon calling the toll free number, Ms [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate she accepted The offer for joining Great Fun was $worth or rebates for car rental reservations The offer related to Shoppers Advantage was $in gas purchase rebates According to the terms of the agreements for Great Fun and Shoppers Advantage, if Ms [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees Great Fun and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships Our records indicate that Ms [redacted] provided her date of birth to the representative confirming her authorization to enroll in both of the services Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage As such, Ms [redacted] Great Fun membership was canceled on July 22, 2014, and she was not charged a monthly fee Ms [redacted] Shoppers Advantage membership was canceled on October 6, 2014, and a refund of $will be issued to her credit card account as full reimbursement of the fees that she was charged for the service In order to avail herself of our promotional offers, Ms [redacted] was required to return the rebate forms that were included in her membership kit or sent to the e-mail provided during the enrollment process along with her corresponding receipts of purchase Upon receipt of the completed rebate forms and receipts, Ms [redacted] rebate checks would have been delivered within 6-weeks We regret that Ms [redacted] did not receive her rebate forms in a timely manner In order to uphold our high level of customer satisfaction, Ms [redacted] may either e-mail ( [redacted] ) or fax (###-###-####) her car rental and gas purchase receipts to my attention, and I will have her rebates processed by our Claims department We apologize for any inconvenience that Mrand Ms [redacted] may have experienced and hope that this matter has been resolved to their satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with Great Fun, a service provided by Trilegiant Corporation By way of background, Great Fun is part of an established membership-based discount service companyWe jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge Our records indicate that [redacted] was enrolled in Great Fun on August 13, On that date, [redacted] was asked if she would like to learn about a special offer for $worth of [redacted] gift cards when trying the service for a trial period Ms [redacted] provided her first and last name, address, and billing information in order to accept the offer in the service During the enrollment, Ms [redacted] was provided with the terms of the membership in Great Fun Great care is taken to ensure that the consumer authorizes enrollment in the program Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial period Trial members may cancel at anytime within the trial period by simply calling the toll-free number which is provided during enrollment and listed on the membership materials and owe nothing further Please be assured that we make every effort to ensure that a member is satisfied with their membership in Great Fun As such, Ms [redacted] membership was canceled on October 9, 2014, and a refund of $is being issued to her debit card account as full reimbursement of the fees that she was charged for the service We apologize for any inconvenience that Ms [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, [redacted] Customer Relations
We are currently in receipt of [redacted] complaint with Shopper Discounts & Rewards and will respond shortly with our response Sincerely, [redacted] Manager, Customer Relations
December 11, VIA ONLINE SUBMISSION Revdex.com File ID: [redacted] Dear Madam or Sir: We are responding to the above referenced complaint filed with your office As the content of this complaint pertains to insurance, for privacy reasons we are unable to post our response on this website Please be assured our response was mailed directly to the complanaint today addressing all concerns raised in the complaint The response is scheduled to be delivered Monday by ***, signature required We appreciate your understanding in this matter Sincerely, Third Party Administrator CC: Carrier
Thank you for your correspondence regarding [redacted] concerns with her [redacted] membership, a service provided by [redacted] By way of background, [redacted] is part of an established membership-based discount service companyWe jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge Our records indicate that [redacted] enrolled in our [redacted] service on October 28, 2016, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number Upon calling the toll free number, [redacted] was presented with the option to enroll in [redacted] *** The offer for joining [redacted] was two (2) $rebates for purchases from Ticketmaster According to the terms of the agreement for [redacted] ***, if [redacted] did not inform us that she wished to cancel the membership at the end of the trial period, she would be charged the current monthly membership fee In order to avail herself of our promotional offer, [redacted] was required to return the rebate forms that were included in her membership kit or sent to the e-mail address [redacted] that we had in our records, along with her corresponding receipts of purchase Upon our receipt of the completed rebate forms and receipts, [redacted] rebate checks would have been delivered to her within 6-weeks Our records indicate that we attempted to e-mail the rebate forms to [redacted] on November 4, 2016, but the e-mail was not successfully delivered We then requested for the forms to be mailed to [redacted] We regret to hear that [redacted] has not received the forms In order to uphold our high level of customer satisfaction, [redacted] may either e-mail [redacted] or fax (###-###-####) her T [redacted] receipts to my attention, and I will have her rebates processed by our Claims department Please be assured that we make every effort to ensure that a member is satisfied with their membership in [redacted] *** As such, [redacted] membership was canceled on November 18, 2016, and she will not be charged a monthly fee for the service We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction
Thank you for your correspondence regarding [redacted] concerns with his Shoppers Advantage and Great Fun memberships, services provided by Trilegiant Corporation Please be assured that we make every effort to comply with a member’s request to cancel their memberships in Shoppers Advantage and Great Fun for any reason Accordingly, if a customer is dissatisfied with the services under the programs, the company will cancel the memberships and they will owe nothing further Mr [redacted] can be assured that his Shoppers Advantage membership was canceled on June 22, 2015, and a refund of $will be issued to his credit card account Mr [redacted] Great Fun membership was also canceled on June 22, 2015, and an additional refund of $will be issued to his account as reimbursement of the monthly fees that he was charged for this service We apologize for any inconvenience that Mr [redacted] may have experienced and hope that this matter has been resolved to his satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] ***’s concerns with Great Fun, a service provided by Trilegiant Corporation By way of background, Great Fun is part of an established membership-based discount service companyWe jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service An individual member may join Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge Our records indicate that Mr [redacted] was enrolled in Great Fun on August 19th, On that date, he was asked if he would like to learn about a special offer for $worth of Visa gift cards when trying the service for a trial period Mr [redacted] provided his first and last name, address, and billing information in order to accept the offer in the service During the enrollment, Mr [redacted] was provided with the terms of the membership in Great Fun Great care is taken to ensure that the consumer authorizes enrollment in the program Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial period Trial members may cancel at anytime within the trial period by simply calling our toll-free number, which is provided during enrollment and listed on the membership materials and owe nothing further Please be assured that we make every effort to ensure that a member is satisfied with their membership in Great Fun As such, Mr***’s membership was canceled on March 31st, 2014, and a refund of $was issued to his credit card account An additional refund of $will be issued to Mr***’s account as full reimbursement of the fees that he was charged for the service We apologize for any inconvenience that Mr [redacted] may have experienced and hope that this matter has been resolved to his satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] ***’s additional concerns with his Travelers Advantage and Shoppers Advantage memberships We have reviewed Mr***’s enrollment call and have verified that he did authorize enrollment in both services Great care is taken to ensure that the consumer authorizes enrollment in the programs We apologize for any misunderstanding concerning the terms of the offers Please have Mr [redacted] contact me at ###-###-#### if he would like to listen to a recording of the enrollment call Again, please be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Shoppers Advantage As such, Mr***’s Travelers Advantage membership was canceled on October 27, 2014, and he will not be charged a monthly fee Mr***’s Shoppers Advantage membership was also canceled on October 27, 2014, and a $refund was issued to his credit card account as reimbursement of the trial fee that he was charged for the service We again apologize for any inconvenience that Mr [redacted] may have experienced and hope that this matter has been resolved to his satisfaction Sincerely, [redacted] Customer Relations