Thank you for your correspondence regarding [redacted] ***’s concerns with her [redacted] membership, a service provided by [redacted] Please be assured that we make every effort to comply with a member’s request to cancel their membership in [redacted] for any reason Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and they will owe nothing further [redacted] can be assured that her [redacted] membership was canceled on July 28, 2015, and refunds totaling $will be issued to her credit card accountWe apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, Jason A.Customer Relations
Thank you for your correspondence regarding [redacted] ’s concerns with her Travelers Advantage and Shoppers Advantage memberships, services provided by Trilegiant Corporation By way of background, Travelers Advantage and Shoppers Advantage are part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the services An individual member may join Travelers Advantage and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges After researching her concerns, we found that Ms [redacted] was enrolled in both our Travelers Advantage and Shoppers Advantage services on March 7th, 2014, after being transferred to one of our representatives by [redacted] *** Travelers Advantage and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships If Ms [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the monthly membership fees The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees The offer for joining Travelers Advantage was $worth of rebates for purchases made from [redacted] *** The offer related to Shoppers Advantage was a $rebate for a Shoppers Advantage purchase In order to avail herself of our promotional offers, Ms [redacted] was required to return the rebate forms that were included in her membership kits or sent to the e-mail provided during the enrollment process along with her corresponding receipts of purchase Upon receipt of the completed rebate forms and receipts, Ms [redacted] ’s rebate checks would have been delivered within 4-weeks We regret that Ms [redacted] did not receive her rebate forms in a timely manner In order to uphold our high level of customer satisfaction, Ms [redacted] may either e-mail ( [redacted] ) or fax (###-###-####) her receipts to my attention, and I will have her rebates processed by our Claims department Please be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Shoppers Advantage As such, Ms [redacted] ’s Travelers Advantage membership was canceled on May 23rd, 2014, and she will no longer be charged a monthly fee Ms [redacted] ’s Shoppers Advantage membership was also canceled on May 23rd, 2014, and a refund totaling $will be issued to her credit or debit card account as full reimbursement of the fees that she was charged for the service We apologize for any inconvenience that Ms [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with [redacted] a service provided by Trilegiant Corporation By way of background, [redacted] is part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge Our records indicate that [redacted] was enrolled in [redacted] on October 11, On that date, she was asked if she would like to learn about a special offer when trying the service for a trial period During the enrollment, [redacted] was provided with the terms of the membership I [redacted] Great care is taken to ensure that the consumer authorizes enrollment in the program Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial period Trial members may cancel at anytime within the trial period by simply calling the toll-free number which is provided during enrollment and listed on the membership materials and owe nothing further Please be assured that we make every effort to ensure that a member is satisfied with their membership in [redacted] As such, [redacted] membership was canceled on June 6, 2014, and a refund of $will be issued to her account as full reimbursement of the fees that she was charged for the service We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with [redacted] Shoppers Advantage membership, a service provided by Trilegiant Corporation By way of background, Shoppers Advantage is part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge After researching [redacted] concerns, we found that [redacted] was enrolled in our Shoppers Advantage service on March 3, 2011, after being transferred to one of our representatives by [redacted] *** Shoppers Advantage goes to great lengths in order to ensure that an authorized person agrees to the membership If [redacted] did not inform us that he wished to cancel his membership at the end of the trial period, he was charged the monthly membership fee The terms of the agreement provided that, in order to ensure uninterrupted service, the membership would be renewed each month at the then current membership fee Please be assured that we make every effort to ensure that a member is satisfied with their membership in Shoppers Advantage As such, [redacted] membership was canceled on November 3, 2014, and a refund of $will be issued to his credit card account as full reimbursement of the fees that he was charged for the service We apologize for any inconvenience that Mrand Ms [redacted] may have experienced and hope that this matter has been resolved to their satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] ’s concerns with her Great Fun membership, a service provided by Trilegiant Corporation In order to avail herself of our promotional offer, Ms [redacted] was required to return the rebate forms that were included in her membership kit or sent to the e-mail provided during the enrollment process along with her corresponding [redacted] receipts Upon receipt of the completed rebate forms and receipts, Ms [redacted] ’s rebate checks would have been delivered within 4-weeks We regret that Ms [redacted] did not receive her rebate forms in a timely manner In order to uphold our high level of customer satisfaction, Ms [redacted] may either e-mail ( [redacted] or fax (###-###-####) her [redacted] receipts to my attention, and we have her rebates processed by our Claims department In addition, Ms [redacted] ’s Great Fun membership was canceled on March 14th, We apologize for any inconvenience that Ms [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] ***’s concerns with his Shoppers Advantage membership, a service provided by Trilegiant CorporationBy way of background, Shoppers Advantage is part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the chargeOur records indicate that Mr [redacted] was enrolled in both our Shoppers Advantage and Great Fun services on July 17, On that date, Mr [redacted] was asked if he would like to learn about special offers for trying the services for trial periods The offer for joining Shoppers Advantage was a $shopping rebate The offer related to Great Fun was a $Visa gift card Mr [redacted] provided his first and last name, address, and billing information in order to accept the offers in the servicesDuring the enrollments, Mr [redacted] was provided with the terms of the memberships in Shoppers Advantage and Great Fun Great care is taken to ensure that the consumer authorizes enrollment in the programs Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods Trial members may cancel at any time within the trial periods by simply calling the toll-free numbers, which are provided during enrollment and listed on the membership materials and owe nothing further Please be assured that we make every effort to ensure that members are satisfied with their memberships in Shoppers Advantage and Great Fun As such, Mr***’s Shoppers Advantage membership was canceled on September 15, 2015, and a refund of $is being issued to his debit card account as reimbursement of the monthly fee that he was charged Mr***’s Great Fun membership was canceled on August 20, 2015, and he was not charged a monthly fee for the serviceWe apologize for any inconvenience that Mr [redacted] may have experienced and hope that this matter has been resolved to his satisfaction Sincerely, Jason A [redacted] Customer Relations
I thought I was signing up for FREE $2K coverage that came with my credit union accountsThey say I signed up for $100K life insuranceSince their chargers were coming quarterly from my savings accounts that should not be having any transactions, it took me a while to catch on that they were taking money out of all of my accountsI cancelled the first one I discovered, and even though I had all the same information about two other accounts, they didn't mention I had those open and kept billing! Even then it took a bunch of paperwork to get each account canceled and to get on creditSneaky way to get $from me for something I am still not sure I ever even accidentally sign up for
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me While I concur and agree that the Revdex.com helped me, [redacted] should have more clearly stated that the rebate was not in cash but rather in gas card money That was not apparent Also, there were more forms to fill out in order to get the gas card I never filled out the forms the sent, for fear of being unfairly enrolled or charged again So, I never received any part of the $value for the gas card Sincerely, [redacted]
Thank you for your correspondence regarding [redacted] concerns with her Great Fun and Shoppers Advantage memberships, services provided by Trilegiant CorporationBy way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.Our records indicate that [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on October 4, 2014, after making a purchase from [redacted] Airlines and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number Upon calling the toll free number, [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate she accepted The offer for joining Great Fun was two $rebates for purchases from [redacted] Airlines The offer related to Shoppers Advantage was $worth of rebates for gas purchases According to the terms of the agreements for Great Fun and Shoppers Advantage, if [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.Great Fun and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships Please ask [redacted] to call me at [redacted] if she would like to listen to a recording of her enrollment call Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage As such, [redacted] ***’s Great Fun membership was canceled on November 24, 2014, and a refund of $was issued to her credit card account [redacted] ***’s Shoppers Advantage membership was canceled on February 27, 2015, and an additional refund of $is being issued to her account as full reimbursement of the fees that she was charged for this serviceWe apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfactionSincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with her PrivacyGuard membership, a service provided by [redacted] Please be advised that there are many different scoring models used to calculate credit scores PrivacyGuard uses a formula called [redacted] Although these scores are not used by lenders to evaluate a consumer’s credit, they are intended to reflect common credit scoring practices and are designed to help consumers understand their credit The scores are based on information from the files at the three major credit reporting agencies but may not be identical or similar to scores that consumers receive directly from those agencies or from other sources All scores are a numerical representation of a consumer’s credit worthiness and represent the same information contained in the member’s credit files using different scales and formulas Please be assured that we make every effort to ensure that a member is satisfied with their membership in PrivacyGuardAlthough we could find no evidence of any inaccuracies in the credit reports that we were providing to [redacted] she can be assured her membership was canceled on November 21, 2016, and refunds totaling $will be issued to her credit or debit card account as reimbursement of the last twelve months that she was charged We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, Jason A [redacted] Customer Relations
December 17, 2015VIA ONLINE SUBMISSIONRevdex.com (“Revdex.com”)Revdex.com Complaint DepartmentRE: Revdex.com Case #: [redacted] Dear Sir or Madam:This correspondence is in regard to the above referenced complaint filed with your officeDue to Privacy, we are not able to provide specific information regarding insurance related matters on this websitePlease be assured that a written response addressing all issues raised by the complainant will be sent directly to the Primary Insured under separate cover within the next seven (7) to ten (10) business days.We appreciate your understanding regarding this matterSincerely,Third Party Administratorcc: carrier
Thank you for your correspondence regarding [redacted] additional concerns with [redacted] ***, a service provided by [redacted] Corporation Our records indicate that [redacted] was enrolled in [redacted] on July 2, On that date, she was asked if she would like to learn about a special offer for a $ [redacted] gift card when trying the service for a trial period [redacted] provided her first and last name, address, and billing information in order to accept the offer in the service During the enrollment, [redacted] was provided with the terms of the membership in [redacted] *** Great care is taken to ensure that the consumer authorizes enrollment in the program Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial period Trial members may cancel at anytime within the trial period by simply calling the toll-free number which is provided during enrollment and listed on the membership materials and owe nothing further [redacted] ***’s [redacted] membership was canceled on July 30, 2014, during her trial period, and a refund of the $trial fee was issued to the account that was charged Our records indicate that this is the only fee that [redacted] was billed for the [redacted] service [redacted] Corporation and [redacted] would not be associated with the other charges that [redacted] references in her complaint We again apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, [redacted] Customer Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you for your help in this matter, but I just checked my account and they have finally refunded me my money Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Please relay to the company that I had called within the required time to cancel that subscriptionHowever, my credit card was continued to be charged which I was not aware of and just happened to catch it as I stopped using that credit card, also I have not received any services in return for my subscription, which I did cancelRegardless, I am satisfied with the resolution offered by the company i.esubscription cancellation and reimbursement for the total amount charged to my account.Sincerely, [redacted] %
Thank you for your correspondence regarding [redacted] concerns with Shoppers Advantage, a service provided by Trilegiant CorporationBy way of background, Shoppes Advantage is part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed Our records indicate that Ms [redacted] was offered enrollments in both our Great Fun and Shoppers Advantage services on May 6, 2015, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number Upon calling the toll free number, Ms [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate she accepted However, after reviewing Ms [redacted] call for quality assurance, we found that the enrollment in Great Fun did not meet our compliance standards As a result, the enrollment in Great Fun was canceled, and Ms [redacted] was not charged a trial fee for the serviceThe offer for Ms [redacted] to join Great Fun was $in rebates for purchases from [redacted] The offer related to Shoppers Advantage was $in gas rebate purchases In order to uphold our high level of customer satisfaction, Ms [redacted] may either e-mail ( [redacted] ) or fax ( [redacted] ) her [redacted] receipts to my attention, and I will have the $in rebates processed by our Claims departmentIn addition, Ms [redacted] Shoppers Advantage membership was canceled on May 9, 2015, and a refund of $was issued to her credit or debit card account as reimbursement of the trial fee that she was chargedWe apologize for any inconvenience that Ms [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with his [redacted] membership, a service provided by [redacted] CorporationBy way of background, [redacted] is part of an established membership-based discount service companyWe jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the chargeAfter researching his concerns, we found that [redacted] was enrolled in both our [redacted] services on December 15, 2015, after being transferred to one of our representatives by [redacted] The offer for joining [redacted] was $in gas purchase rebates The offer related to [redacted] was an additional $in rebates for gas purchases [redacted] go to great lengths in order to ensure that an authorized person agrees to the memberships If [redacted] did not inform us that he wished to cancel his memberships at the end of the trial periods, he would be charged the current monthly membership fees A separate phone number to call to cancel each service was provided during the enrollment process Please be assured that we make every effort to comply with a member’s request to cancel their memberships in [redacted] for any reason As such, [redacted] membership was canceled on January 18, 2016, and he was not charged a monthly fee [redacted] ***’s Great Fun membership was canceled on February 24, 2016, and refunds totaling $will be issued to his debit card account as reimbursement of the monthly fees that he was charged for this serviceWe apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to his satisfactionSincerely, Jason A [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] ***’s concerns with his Great Fun membership, a service provided by Trilegiant Corporation By way of background, Great Fun is part of an established membership-based discount service companyWe jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge Our records indicate that Mr [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on November 19th, 2013, after making a purchase from [redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number Upon calling the toll free number, Mr [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate he accepted According to the terms of the agreements for the services, if Mr [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees Great Fun and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the membershipsOur records indicate that Mr [redacted] provided his date of birth to the representative confirming his authorization to enroll in the services [redacted] be assured that we make every effort to comply with a member’s request to cancel their memberships in Great Fun and Shoppers Advantage for any reason As such, Mr***’s Great Fun membership was canceled on May 15th, 2014, and a full refund of $will be issued to his debit card account Mr***’s Shoppers Advantage membership was canceled on April 3rd, 2014, and an additional refund of $will be issued to his account as full reimbursement of the fees that he was charged We apologize for any inconvenience that Mr [redacted] may have experienced and hope that this matter has been resolved to his satisfaction Sincerely, [redacted] Customer Relations
June 16, VIA OVERNIGHT MAIL Revdex.com #: [redacted] Dear Madam or Sir: This is in response to the above referenced complaint filed with your office Due to the nature of this complaint pertaining to insurance, for privacy reasons we are unable to provide a detailed response on your public website Please be assured a detailed response is currently under review with the insurance carrier and will be mailed directly to the complainant within the next business days The complainant, at their discretion, can share our response directly with you We appreciate your understanding regarding this matter Sincerely, Third Party Administrator CC: Carrier
Thank you for your correspondence regarding [redacted] concerns with Shoppers Advantage and Great Fun, services provided by Trilegiant CorporationBy way of background, Shoppers Advantage and Great Fun are part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join Shoppers Advantage and Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the chargesOur records indicate that [redacted] was enrolled in Shoppers Advantage and Great Fun on December 18, On that date, he was asked if he would like to learn about special offers for trying the services for trial periods The offer for joining Shoppers Advantage was $in gas purchase rebates The offer related to Great Fun was a $ [redacted] gift card [redacted] provided his billing information in order to accept the offers in the servicesPlease be assured that we make every effort to ensure that members are satisfied with their memberships in Shoppers Advantage and Great Fun As such, MrThomas’s Shoppers Advantage and Great Fun memberships were both canceled on February 2, 2015, and he will not be charged a monthly fee for either serviceIn his complaint, [redacted] also references an offer for a $ [redacted] gift card and a $charge to his credit card account Shoppers Advantage and Great Fun would not be associated with the [redacted] gift card or the charge for $We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to his satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with [redacted] , a service provided by [redacted] After an initial investigation of our databases, we could not locate a membership for [redacted] with the information provided in her complaint In order to complete a more thorough search, a service account number (if known), any other related information (previous names, other addresses), or a copy of [redacted] bank statement reflecting one of our charges is requested [redacted] may either e-mail [redacted] or fax (###-###-####) the information to my attention for review and further investigationWe apologize for any inconvenience that [redacted] may have experienced and hope that this matter will be resolved to her satisfactionSincerely, Jason A [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] ***’s concerns with her [redacted] membership, a service provided by [redacted] Please be assured that we make every effort to comply with a member’s request to cancel their membership in [redacted] for any reason Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and they will owe nothing further [redacted] can be assured that her [redacted] membership was canceled on July 28, 2015, and refunds totaling $will be issued to her credit card accountWe apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, Jason A.Customer Relations
Thank you for your correspondence regarding [redacted] ’s concerns with her Travelers Advantage and Shoppers Advantage memberships, services provided by Trilegiant Corporation By way of background, Travelers Advantage and Shoppers Advantage are part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the services An individual member may join Travelers Advantage and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges After researching her concerns, we found that Ms [redacted] was enrolled in both our Travelers Advantage and Shoppers Advantage services on March 7th, 2014, after being transferred to one of our representatives by [redacted] *** Travelers Advantage and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships If Ms [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the monthly membership fees The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees The offer for joining Travelers Advantage was $worth of rebates for purchases made from [redacted] *** The offer related to Shoppers Advantage was a $rebate for a Shoppers Advantage purchase In order to avail herself of our promotional offers, Ms [redacted] was required to return the rebate forms that were included in her membership kits or sent to the e-mail provided during the enrollment process along with her corresponding receipts of purchase Upon receipt of the completed rebate forms and receipts, Ms [redacted] ’s rebate checks would have been delivered within 4-weeks We regret that Ms [redacted] did not receive her rebate forms in a timely manner In order to uphold our high level of customer satisfaction, Ms [redacted] may either e-mail ( [redacted] ) or fax (###-###-####) her receipts to my attention, and I will have her rebates processed by our Claims department Please be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Shoppers Advantage As such, Ms [redacted] ’s Travelers Advantage membership was canceled on May 23rd, 2014, and she will no longer be charged a monthly fee Ms [redacted] ’s Shoppers Advantage membership was also canceled on May 23rd, 2014, and a refund totaling $will be issued to her credit or debit card account as full reimbursement of the fees that she was charged for the service We apologize for any inconvenience that Ms [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with [redacted] a service provided by Trilegiant Corporation By way of background, [redacted] is part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge Our records indicate that [redacted] was enrolled in [redacted] on October 11, On that date, she was asked if she would like to learn about a special offer when trying the service for a trial period During the enrollment, [redacted] was provided with the terms of the membership I [redacted] Great care is taken to ensure that the consumer authorizes enrollment in the program Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial period Trial members may cancel at anytime within the trial period by simply calling the toll-free number which is provided during enrollment and listed on the membership materials and owe nothing further Please be assured that we make every effort to ensure that a member is satisfied with their membership in [redacted] As such, [redacted] membership was canceled on June 6, 2014, and a refund of $will be issued to her account as full reimbursement of the fees that she was charged for the service We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with [redacted] Shoppers Advantage membership, a service provided by Trilegiant Corporation By way of background, Shoppers Advantage is part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge After researching [redacted] concerns, we found that [redacted] was enrolled in our Shoppers Advantage service on March 3, 2011, after being transferred to one of our representatives by [redacted] *** Shoppers Advantage goes to great lengths in order to ensure that an authorized person agrees to the membership If [redacted] did not inform us that he wished to cancel his membership at the end of the trial period, he was charged the monthly membership fee The terms of the agreement provided that, in order to ensure uninterrupted service, the membership would be renewed each month at the then current membership fee Please be assured that we make every effort to ensure that a member is satisfied with their membership in Shoppers Advantage As such, [redacted] membership was canceled on November 3, 2014, and a refund of $will be issued to his credit card account as full reimbursement of the fees that he was charged for the service We apologize for any inconvenience that Mrand Ms [redacted] may have experienced and hope that this matter has been resolved to their satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] ’s concerns with her Great Fun membership, a service provided by Trilegiant Corporation In order to avail herself of our promotional offer, Ms [redacted] was required to return the rebate forms that were included in her membership kit or sent to the e-mail provided during the enrollment process along with her corresponding [redacted] receipts Upon receipt of the completed rebate forms and receipts, Ms [redacted] ’s rebate checks would have been delivered within 4-weeks We regret that Ms [redacted] did not receive her rebate forms in a timely manner In order to uphold our high level of customer satisfaction, Ms [redacted] may either e-mail ( [redacted] or fax (###-###-####) her [redacted] receipts to my attention, and we have her rebates processed by our Claims department In addition, Ms [redacted] ’s Great Fun membership was canceled on March 14th, We apologize for any inconvenience that Ms [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] ***’s concerns with his Shoppers Advantage membership, a service provided by Trilegiant CorporationBy way of background, Shoppers Advantage is part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the chargeOur records indicate that Mr [redacted] was enrolled in both our Shoppers Advantage and Great Fun services on July 17, On that date, Mr [redacted] was asked if he would like to learn about special offers for trying the services for trial periods The offer for joining Shoppers Advantage was a $shopping rebate The offer related to Great Fun was a $Visa gift card Mr [redacted] provided his first and last name, address, and billing information in order to accept the offers in the servicesDuring the enrollments, Mr [redacted] was provided with the terms of the memberships in Shoppers Advantage and Great Fun Great care is taken to ensure that the consumer authorizes enrollment in the programs Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods Trial members may cancel at any time within the trial periods by simply calling the toll-free numbers, which are provided during enrollment and listed on the membership materials and owe nothing further Please be assured that we make every effort to ensure that members are satisfied with their memberships in Shoppers Advantage and Great Fun As such, Mr***’s Shoppers Advantage membership was canceled on September 15, 2015, and a refund of $is being issued to his debit card account as reimbursement of the monthly fee that he was charged Mr***’s Great Fun membership was canceled on August 20, 2015, and he was not charged a monthly fee for the serviceWe apologize for any inconvenience that Mr [redacted] may have experienced and hope that this matter has been resolved to his satisfaction Sincerely, Jason A [redacted] Customer Relations
I thought I was signing up for FREE $2K coverage that came with my credit union accountsThey say I signed up for $100K life insuranceSince their chargers were coming quarterly from my savings accounts that should not be having any transactions, it took me a while to catch on that they were taking money out of all of my accountsI cancelled the first one I discovered, and even though I had all the same information about two other accounts, they didn't mention I had those open and kept billing! Even then it took a bunch of paperwork to get each account canceled and to get on creditSneaky way to get $from me for something I am still not sure I ever even accidentally sign up for
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me While I concur and agree that the Revdex.com helped me, [redacted] should have more clearly stated that the rebate was not in cash but rather in gas card money That was not apparent Also, there were more forms to fill out in order to get the gas card I never filled out the forms the sent, for fear of being unfairly enrolled or charged again So, I never received any part of the $value for the gas card Sincerely, [redacted]
Thank you for your correspondence regarding [redacted] concerns with her Great Fun and Shoppers Advantage memberships, services provided by Trilegiant CorporationBy way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.Our records indicate that [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on October 4, 2014, after making a purchase from [redacted] Airlines and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number Upon calling the toll free number, [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate she accepted The offer for joining Great Fun was two $rebates for purchases from [redacted] Airlines The offer related to Shoppers Advantage was $worth of rebates for gas purchases According to the terms of the agreements for Great Fun and Shoppers Advantage, if [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.Great Fun and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships Please ask [redacted] to call me at [redacted] if she would like to listen to a recording of her enrollment call Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage As such, [redacted] ***’s Great Fun membership was canceled on November 24, 2014, and a refund of $was issued to her credit card account [redacted] ***’s Shoppers Advantage membership was canceled on February 27, 2015, and an additional refund of $is being issued to her account as full reimbursement of the fees that she was charged for this serviceWe apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfactionSincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with her PrivacyGuard membership, a service provided by [redacted] Please be advised that there are many different scoring models used to calculate credit scores PrivacyGuard uses a formula called [redacted] Although these scores are not used by lenders to evaluate a consumer’s credit, they are intended to reflect common credit scoring practices and are designed to help consumers understand their credit The scores are based on information from the files at the three major credit reporting agencies but may not be identical or similar to scores that consumers receive directly from those agencies or from other sources All scores are a numerical representation of a consumer’s credit worthiness and represent the same information contained in the member’s credit files using different scales and formulas Please be assured that we make every effort to ensure that a member is satisfied with their membership in PrivacyGuardAlthough we could find no evidence of any inaccuracies in the credit reports that we were providing to [redacted] she can be assured her membership was canceled on November 21, 2016, and refunds totaling $will be issued to her credit or debit card account as reimbursement of the last twelve months that she was charged We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, Jason A [redacted] Customer Relations
December 17, 2015VIA ONLINE SUBMISSIONRevdex.com (“Revdex.com”)Revdex.com Complaint DepartmentRE: Revdex.com Case #: [redacted] Dear Sir or Madam:This correspondence is in regard to the above referenced complaint filed with your officeDue to Privacy, we are not able to provide specific information regarding insurance related matters on this websitePlease be assured that a written response addressing all issues raised by the complainant will be sent directly to the Primary Insured under separate cover within the next seven (7) to ten (10) business days.We appreciate your understanding regarding this matterSincerely,Third Party Administratorcc: carrier
Thank you for your correspondence regarding [redacted] additional concerns with [redacted] ***, a service provided by [redacted] Corporation Our records indicate that [redacted] was enrolled in [redacted] on July 2, On that date, she was asked if she would like to learn about a special offer for a $ [redacted] gift card when trying the service for a trial period [redacted] provided her first and last name, address, and billing information in order to accept the offer in the service During the enrollment, [redacted] was provided with the terms of the membership in [redacted] *** Great care is taken to ensure that the consumer authorizes enrollment in the program Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial period Trial members may cancel at anytime within the trial period by simply calling the toll-free number which is provided during enrollment and listed on the membership materials and owe nothing further [redacted] ***’s [redacted] membership was canceled on July 30, 2014, during her trial period, and a refund of the $trial fee was issued to the account that was charged Our records indicate that this is the only fee that [redacted] was billed for the [redacted] service [redacted] Corporation and [redacted] would not be associated with the other charges that [redacted] references in her complaint We again apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, [redacted] Customer Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you for your help in this matter, but I just checked my account and they have finally refunded me my money Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Please relay to the company that I had called within the required time to cancel that subscriptionHowever, my credit card was continued to be charged which I was not aware of and just happened to catch it as I stopped using that credit card, also I have not received any services in return for my subscription, which I did cancelRegardless, I am satisfied with the resolution offered by the company i.esubscription cancellation and reimbursement for the total amount charged to my account.Sincerely, [redacted] %
Thank you for your correspondence regarding [redacted] concerns with Shoppers Advantage, a service provided by Trilegiant CorporationBy way of background, Shoppes Advantage is part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed Our records indicate that Ms [redacted] was offered enrollments in both our Great Fun and Shoppers Advantage services on May 6, 2015, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number Upon calling the toll free number, Ms [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate she accepted However, after reviewing Ms [redacted] call for quality assurance, we found that the enrollment in Great Fun did not meet our compliance standards As a result, the enrollment in Great Fun was canceled, and Ms [redacted] was not charged a trial fee for the serviceThe offer for Ms [redacted] to join Great Fun was $in rebates for purchases from [redacted] The offer related to Shoppers Advantage was $in gas rebate purchases In order to uphold our high level of customer satisfaction, Ms [redacted] may either e-mail ( [redacted] ) or fax ( [redacted] ) her [redacted] receipts to my attention, and I will have the $in rebates processed by our Claims departmentIn addition, Ms [redacted] Shoppers Advantage membership was canceled on May 9, 2015, and a refund of $was issued to her credit or debit card account as reimbursement of the trial fee that she was chargedWe apologize for any inconvenience that Ms [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with his [redacted] membership, a service provided by [redacted] CorporationBy way of background, [redacted] is part of an established membership-based discount service companyWe jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the chargeAfter researching his concerns, we found that [redacted] was enrolled in both our [redacted] services on December 15, 2015, after being transferred to one of our representatives by [redacted] The offer for joining [redacted] was $in gas purchase rebates The offer related to [redacted] was an additional $in rebates for gas purchases [redacted] go to great lengths in order to ensure that an authorized person agrees to the memberships If [redacted] did not inform us that he wished to cancel his memberships at the end of the trial periods, he would be charged the current monthly membership fees A separate phone number to call to cancel each service was provided during the enrollment process Please be assured that we make every effort to comply with a member’s request to cancel their memberships in [redacted] for any reason As such, [redacted] membership was canceled on January 18, 2016, and he was not charged a monthly fee [redacted] ***’s Great Fun membership was canceled on February 24, 2016, and refunds totaling $will be issued to his debit card account as reimbursement of the monthly fees that he was charged for this serviceWe apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to his satisfactionSincerely, Jason A [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] ***’s concerns with his Great Fun membership, a service provided by Trilegiant Corporation By way of background, Great Fun is part of an established membership-based discount service companyWe jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge Our records indicate that Mr [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on November 19th, 2013, after making a purchase from [redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number Upon calling the toll free number, Mr [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate he accepted According to the terms of the agreements for the services, if Mr [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees Great Fun and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the membershipsOur records indicate that Mr [redacted] provided his date of birth to the representative confirming his authorization to enroll in the services [redacted] be assured that we make every effort to comply with a member’s request to cancel their memberships in Great Fun and Shoppers Advantage for any reason As such, Mr***’s Great Fun membership was canceled on May 15th, 2014, and a full refund of $will be issued to his debit card account Mr***’s Shoppers Advantage membership was canceled on April 3rd, 2014, and an additional refund of $will be issued to his account as full reimbursement of the fees that he was charged We apologize for any inconvenience that Mr [redacted] may have experienced and hope that this matter has been resolved to his satisfaction Sincerely, [redacted] Customer Relations
June 16, VIA OVERNIGHT MAIL Revdex.com #: [redacted] Dear Madam or Sir: This is in response to the above referenced complaint filed with your office Due to the nature of this complaint pertaining to insurance, for privacy reasons we are unable to provide a detailed response on your public website Please be assured a detailed response is currently under review with the insurance carrier and will be mailed directly to the complainant within the next business days The complainant, at their discretion, can share our response directly with you We appreciate your understanding regarding this matter Sincerely, Third Party Administrator CC: Carrier
Thank you for your correspondence regarding [redacted] concerns with Shoppers Advantage and Great Fun, services provided by Trilegiant CorporationBy way of background, Shoppers Advantage and Great Fun are part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join Shoppers Advantage and Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the chargesOur records indicate that [redacted] was enrolled in Shoppers Advantage and Great Fun on December 18, On that date, he was asked if he would like to learn about special offers for trying the services for trial periods The offer for joining Shoppers Advantage was $in gas purchase rebates The offer related to Great Fun was a $ [redacted] gift card [redacted] provided his billing information in order to accept the offers in the servicesPlease be assured that we make every effort to ensure that members are satisfied with their memberships in Shoppers Advantage and Great Fun As such, MrThomas’s Shoppers Advantage and Great Fun memberships were both canceled on February 2, 2015, and he will not be charged a monthly fee for either serviceIn his complaint, [redacted] also references an offer for a $ [redacted] gift card and a $charge to his credit card account Shoppers Advantage and Great Fun would not be associated with the [redacted] gift card or the charge for $We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to his satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with [redacted] , a service provided by [redacted] After an initial investigation of our databases, we could not locate a membership for [redacted] with the information provided in her complaint In order to complete a more thorough search, a service account number (if known), any other related information (previous names, other addresses), or a copy of [redacted] bank statement reflecting one of our charges is requested [redacted] may either e-mail [redacted] or fax (###-###-####) the information to my attention for review and further investigationWe apologize for any inconvenience that [redacted] may have experienced and hope that this matter will be resolved to her satisfactionSincerely, Jason A [redacted] Customer Relations