Thank you for your correspondence regarding [redacted] concerns with her [redacted] membership, a service provided by Trilegiant Corporation Please be assured that we make every effort to comply with a member’s request to cancel their membership in [redacted] [redacted] for any reason Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and they will owe nothing further Ms [redacted] can be assured that her [redacted] membership was canceled on July 13, 2015, and a refund of $will be issued to her credit or debit card account as reimbursement of the monthly fee that she was charged for the serviceWe apologize for any inconvenience that Ms [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with her Great Fun and Travelers Advantage memberships, services provided by Trilegiant CorporationBy way of background, Great Fun and Travelers Advantage are part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join Great Fun and Travelers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the chargesOur records indicate that Ms [redacted] was enrolled in Great Fun and Travelers Advantage on March 21, On that date, Ms [redacted] was asked if she would like to learn about special offers for trying the services for trial periods The offer for trying Great Fun was a $Visa gift card The offer related to Travelers Advantage was $in gas rebates Ms [redacted] provided her first and last name, address, and billing information in order to accept the offers in the servicesDuring the enrollments, Ms [redacted] was provided with the terms of the memberships in Great Fun and Travelers Advantage Great care is taken to ensure that the consumer authorizes enrollment in the programs Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods Trial members may cancel at anytime within the trial periods by simply calling the toll-free numbers which are provided during enrollment and listed on the membership materials and owe nothing further Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Travelers Advantage As such, Ms [redacted] Great Fun membership was canceled on May 12, 2015, and a full refund of $is being issued to her debit card account Ms [redacted] Travelers Advantage membership was also canceled on May 12, 2015, and an additional refund of $is being issued to her account as full reimbursement of the fees that she was charged for this serviceWe apologize for any inconvenience that Ms [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] ’s concerns with [redacted] ’s FYE Backstage Pass VIP membership, a service provided by Trilegiant Corporation By way of background, FYE Backstage Pass VIP is part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in FYE Backstage Pass VIP An individual member may join the service in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge Our records indicate that Ms [redacted] enrolled on June 29, 2010, by purchasing an FYE Backstage Pass VIP membership when shopping at an FYE store We are mailing Ms [redacted] a copy of her store receipt that indicates her agreement to enroll in the service and also details the terms and conditions of the enrollment for her review Please be assured that we make every effort to ensure that a member is satisfied with their membership in FYE Backstage Pass VIP As such, Ms [redacted] ’s membership was cancelled on April 8, 2014, and a refund of $was issued to her credit card account Additional refunds totaling $are being issued to her account as full reimbursement of the fees that she was charged for the service We apologize for any inconvenience that Mrand Ms [redacted] may have experienced and hope that this matter has been resolved to their satisfaction Sincerely, [redacted] Customer Relations
Complaint: [redacted] I am rejecting this response because: A [redacted] died years ago BI tried to call the number provided several times and was disconnected or did not receive an answer CThe one time I did reach them, the customer service rep was no help what so ever, flat out lied to me regarding the issues DThis should be an opt in process, not an opt out EHow many times does this company have to be sued and lose before they learn their lesson?Sincerely, [redacted] ***
Thank you for your correspondence regarding [redacted] concerns with his Shoppers Advantage membership, a service provided by Trilegiant CorporationBy way of background, Shoppers Advantage is part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the chargeAfter researching his concerns, we found that Mr [redacted] was enrolled in both our Shoppers Advantage and Travelers Advantage services on July 17, 2014, after being transferred to one of our representatives by [redacted] * Shoppers Advantage and Travelers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships If Mr [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the monthly membership fees The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership feesPlease be assured that we make every effort to ensure that members are satisfied with their memberships in Shoppers Advantage and Travelers Advantage As such, Mr [redacted] Shoppers Advantage membership was canceled on May 29, 2015, and refunds totaling $are being issued to his credit card account as full reimbursement of the fees that he was charged for the service Mr [redacted] previously contacted us on August 28, 2014, to cancel his Travelers Advantage membership, and he was not charged a monthly fee for the serviceWe apologize for any inconvenience that Mr [redacted] may have experienced and hope that this matter has been resolved to his satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with his Shoppers Advantage membership, a service provided by Trilegiant Corporation By way of background, Shoppers Advantage is part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge Our records indicate that Mr [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on March 27, 2015, after making a purchase from [redacted] Airlines and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number Upon calling the toll free number, Mr [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate he accepted The offer for joining Great Fun was two (2) $rebates for purchases from [redacted] Airlines The offer related to Shoppers Advantage was $in gas purchase rebates According to the terms of the agreements for Great Fun and Shoppers Advantage, if Mr [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees A separate phone number to call to cancel each service was provided during the enrollment process.Please be assured that we make every effort to comply with a member’s request to cancel their memberships in Great Fun and Shoppers Advantage for any reason As such, Mr [redacted] ’s Great Fun membership was canceled on April 14, 2015, and he was not charged a monthly fee Mr [redacted] ’s Shoppers Advantage membership was canceled on December 28, 2015, and refunds totaling $will be issued to his credit or debit card account as full reimbursement of the fees that he was charged for the service We apologize for any inconvenience that Mr [redacted] may have experienced and hope that this matter has been resolved to his satisfaction Sincerely, Jason An [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with his [redacted] membership, a service provided by [redacted] CorporationBy way of background, [redacted] is part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the chargePlease be assured that we make every effort to comply with a member’s request to cancel their membership in [redacted] for any reasonAccordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and they will owe nothing further [redacted] can be assured that his [redacted] membership was canceled on March 25, 2016, and refunds totaling $are being issued to his credit card account as full reimbursement of the monthly fees that he was charged for the serviceWe apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to his satisfactionSincerely, Jason A [redacted] Customer Relations
Thank you for your correspondence regarding*** [redacted] ’s concerns with his Great Fun and Shoppers Advantage memberships, services provided by Trilegiant CorporationBy way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.Our records indicate that Mr [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on September 26, 2014, after making a reservation from [redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number Upon calling the toll free number, Mr[redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate he accepted The offer for joining Great Fun was $worth of reservation rebates The offer related to Shoppers Advantage was $in rebates for gas purchases According to the terms of the agreements for Great Fun and Shoppers Advantage, if Mr [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees.Great Fun and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships Our records indicate that Mr[redacted] provided his date of birth to the representative confirming his authorization to enroll in the services Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage As such, Mr [redacted] ’s Great Fun membership was canceled on December 10, 2014, and he was not charged a monthly fee Mr [redacted] ’s Shoppers Advantage membership was canceled on January 26, 2015, and a refund of $will be issued to his credit card account as full reimbursement of the fees that he was charged for the serviceWe apologize for any inconvenience that Mr [redacted] may have experienced and hope that this matter has been resolved to his satisfactionSincerely, [redacted]
Thank you for your correspondence regarding [redacted] concerns with her [redacted] memberships, services provided by Trilegiant Corporation [redacted] are part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges After researching her concerns, we found that [redacted] enrolled in both our [redacted] services on March 8, 2015, after making an online travel reservation and then responding to an offer to receive a rebate on her recent reservation by calling a toll free number Upon calling the toll free number, [redacted] was presented with the option to enroll in both [redacted] which our records indicate she accepted The offer for joining [redacted] was two (2) $reservation rebates The offer related to [redacted] was $in gas purchase rebates [redacted] go to great lengths in order to ensure that an authorized person agrees to the memberships If [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she was to be charged the monthly membership fees Trial members could cancel at any time within the trial periods by simply calling the toll-free numbers which are provided during enrollment and listed on the membership materials and owe nothing further A separate phone number to call to cancel each service was provided to [redacted] during the enrollment process Please be assured that we make every effort to comply with a member’s request to cancel their memberships in [redacted] for any reason As such, [redacted] Fun membership was canceled on April 8, 2015, and she was not charged a monthly fee for the service We could find no previous requests by [redacted] to cancel her [redacted] membership, but she can be assured that the membership was canceled on August 15, 2016, and refunds totaling $will be issued to her credit or debit card account as full reimbursement of the fees that she was charged for the service We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, Jason A [redacted] Customer Relations
Dear Ms***: Thank you for your correspondence regarding Mr [redacted] concerns with his recent 60-Day Return Guarantee (“Return Guarantee”) denied claims Despite Mr [redacted] claims, we have been in contact with him on multiple occasionsDuring those communications, we discussed with him that the Return Guarantee is limited to returns of new (not used) merchandise, terms and conditions are attached to this letterMr [redacted] claim was denied because the merchandise at-issue – two Cole Haan jackets – was well-worn and certainly not new when submitted to usIt should be noted that Mr [redacted] has in the past submitted new merchandise under the Return Guarantee and his claims were approved and the purchase amounts refunded ($186.75, $and $239.99) As is our standard policy for rejected claims, the merchandise was promptly returned to Mr***Our standard shipping partner is [redacted] and a copy of the tracking slip, which confirms delivery of the merchandise, is also attached to this letterSince delivery was confirmed, we have satisfied our obligationsAs discussed with Mr***, if the merchandise was stolen after delivery, we are willing to provide any additional information that would be helpful as part of a law enforcement inquiry We apologize for any inconvenience Mr [redacted] may have experiencedIf you have any questions, please do not hesitate to contact me Sincerely, [redacted] Manager, Customer Relations
Thank you for your correspondence regarding [redacted] ’s concerns with the rebates that she was offered for joining [redacted] , a service provided by [redacted] Corporation Our records indicate that [redacted] has enrolled in multiple memberships in [redacted] [redacted] after making purchases from [redacted] ***and then responding to offers to receive a rebate on her recent purchase by calling a toll free number Upon calling the toll free number, [redacted] was presented with the option to enroll in [redacted] The offer for joining [redacted] was four (4) $rebates for gas purchasesIn order to avail herself of the promotional offers, [redacted] was required to return the rebate forms that were included in her membership kits or sent to the e-mail provided during the enrollment process, along with her corresponding gas purchase receipts Upon receipt of the completed rebate forms and receipts, [redacted] ’s rebate checks would have been delivered within 6-weeksFor [redacted] membership number [redacted] , our records indicate that we have approved four $rebates for [redacted] The dates that these rebates were approved were 8/29/2014, 11/4/2014, 1/24/2015, and 8/17/ [redacted] should receive her last rebate check for this membership within fifteen to twenty business days from that date of approvalFor [redacted] membership number [redacted] , our records indicate that we have also approved four $rebates for [redacted] The dates that these rebates were approved were 2/20/2015, 5/1/2015, 6/1/2015, and 8/11/ [redacted] should receive her last rebate check for this membership within fifteen to twenty business days from that date of approvalWe apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, Jason A [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with his Travelers Advantage membership, a service provided by Trilegiant CorporationBy way of background, Travelers Advantage is part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join Travelers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.Our records indicate that Mr [redacted] was enrolled in our Travelers Advantage service on May 22, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number Upon calling the toll free number, Mr [redacted] was presented with the option to enroll in Travelers Advantage, which our records indicate he accepted The offer for joining Travelers Advantage was two (2) $rebates for purchases from [redacted] According to the terms of the agreement for Travelers Advantage, if Mr [redacted] did not inform us that he wished to cancel the membership at the end of the trial period, he would be charged the current monthly membership fee.Travelers Advantage goes to great lengths in order to ensure that an authorized person agrees to the membership Our records indicate that Mr [redacted] provided his first and last name, address, and billing information to the representative to enroll in the service Please be assured that we make every effort to ensure that a member is satisfied with their membership in Travelers Advantage As such, Mr [redacted] membership was canceled on August 5, 2015, and refunds totaling $are being issued to his credit or debit card account as full reimbursement of the fees that he was charged for the serviceWe apologize for any inconvenience that Mr [redacted] may have experienced and hope that this matter has been resolved to his satisfactionSincerely, [redacted] Customer Relations
Complaint: [redacted] I am rejecting this response because: I answered this previously: they did NOT deduct on the 12th of the month, it started on the 30th It then migrated to the 12th This is the reason they could not withdraw I get paid one time a month, and pay my bills, one time a month Early withdrawals overdraw my account! I arrange my bills to fall on my schedule, not theirs Interestingly, they have now returned their fee, for which I thank them Sincerely, [redacted]
Thank you for your correspondence regarding [redacted] ***’s concerns with [redacted] ***’s Shoppers Advantage and Great Fun memberships, services provided by Trilegiant Corporation By way of background, Shoppers Advantage and Great Fun are part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the services An individual member may join Shoppers Advantage and Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges Our records indicate that Ms [redacted] was enrolled in Shoppers Advantage and Great Fun on October 15th, On that day, she was asked if she would like to learn about a special offer when trying the services for trial periods The offer for trying Shoppers Advantage was a $ [redacted] gift check The offer related to Great Fun was $in Visa gift cards Ms [redacted] provided her first and last name, address, and billing information in order to accept the offers in the services During the enrollments, Ms [redacted] was provided with the terms of the memberships in Shoppers Advantage and Great Fun Great care is taken to ensure that the consumer authorizes enrollment in the programs Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods Trial members may cancel at anytime within the trial periods by simply calling our toll-free numbers, which are provided during enrollment and listed on the membership materials and owe nothing further Please be assured that we make every effort to ensure that members are satisfied with their memberships in Shoppers Advantage and Great Fun As such, Ms***’s Shoppers Advantage membership was canceled on March 10th, 2014, and a full refund of $will be issued to the debit card account that was charged Ms***’s Great Fun membership was also canceled on March 10th, 2014, and an additional refund of $will be issued to her account as full reimbursement of the fees that she was charged for the service We apologize for any inconvenience that Mrand Ms [redacted] may have experienced and hope that this matter has been resolved to their satisfaction Sincerely, [redacted] Customer Relations
As the nature of his complaint pertains to insurance, we are unable to provide you with the details of the insurance coverage As such, for his privacy and protection, our response must be sent directly to the insured via mail [redacted] ***, at his discretion, may share our response with you This product is not subject to HIPAA regulationWritten or verbal authorization is required prior to releasing any insurance information to a third party Please be assured we have responded to the complainant directly and have provided a resource for him to contact should he have additional questions We also advised in our response that [redacted] may share our response directly with you
Thank you for your correspondence regarding [redacted] concerns with [redacted] FYE Backstage Pass VIP membership, a service provided by Trilegiant Corporation By way of background, FYE Backstage Pass VIP is part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in FYE Backstage Pass VIP An individual member may join our services in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge Our records indicate that [redacted] enrolled on July 18, 2012, by purchasing an FYE Backstage Pass VIP membership when shopping at an FYE store We are mailing Ms [redacted] a copy of [redacted] store receipt that indicates his agreement to enroll in the service and also details the terms and conditions of the enrollment for her review We will also be sending Ms [redacted] the Date of Birth that was provided to us that indicated that Mr [redacted] was over eighteen years of age at the time of his enrollment Please be assured that we make every effort to ensure that a member is satisfied with their membership in FYE Backstage Pass VIP As such, Mr [redacted] membership was canceled on October 27, 2014, and a refund of $is being issued to his debit card account as full reimbursement of the fees that he was charged for the service We apologize for any inconvenience that Mrand Ms [redacted] may have experienced and hope that this matter has been resolved to their satisfaction Sincerely, [redacted] Customer Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Once the funds will be found credited to my account, I will revert with a confirmation for the same Sincerely, [redacted]
Thank you for your correspondence regarding [redacted] additional concerns with his [redacted] membership Our records indicate that refunds totaling $were successfully issued to [redacted] ***’s debit card account as full reimbursement of the fees that he was charged for the [redacted] service Please ask [redacted] to contact his financial institution to verify that he has received these refunds If he is unable to confirm this information with the financial institution, please ask [redacted] to contact me at ###-###-#### for further assistance Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] ’s concerns with her Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation Our records indicate that Ms [redacted] was enrolled in our Great Fun and Shoppers Advantage services on March 18th, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number Upon calling the toll free number, Ms [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage The offer for joining Great Fun was $in rebates for purchases from [redacted] The offer related to Shoppers Advantage was $worth of rebates for gas purchases In order to avail herself of the promotional offers, Ms [redacted] was required to return the rebate forms that were included in her membership kits or sent to the e-mail provided during the enrollment process along with her corresponding receipts of purchase Upon receipt of the completed rebate forms and receipts, Ms [redacted] ’s rebate checks would have been delivered within 4-weeks We regret that Ms [redacted] did not receive her rebate forms in a timely manner In order to uphold our high level of customer satisfaction, Ms [redacted] may either e-mail ( [redacted] ) or fax (###-###-####) her receipts to my attention, and I will have her rebates processed by our Claims department In addition, Ms [redacted] ’s Great Fun membership is currently active Please advise Ms [redacted] to contact us before May 30th, 2014, if she would like to cancel her membership during her trial period Ms [redacted] ’s Shoppers Advantage membership was canceled on April 29th, 2014, and a refund will be issued to her credit or debit card account for any monthly fee that she was charged We apologize for any inconvenience that Ms [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] ’s concerns with her Great Fun membership, a service provided by Trilegiant Corporation As an incentive for joining Great Fun, Ms [redacted] was offered two $rebates toward reservations made through [redacted] *** In order to avail herself of the promotional offer, Ms [redacted] was required to return the rebate forms that were included in her membership kit or sent to the e-mail provided during the enrollment process along with her corresponding receipts of purchase Upon receipt of the completed rebate forms and receipts, Ms [redacted] ’s rebate checks would have been delivered to her within 4-weeks We regret that there was any misunderstanding concerning the terms of our offer In order to uphold our high level of customer satisfaction, Ms [redacted] can either fax (###-###-####) or email ( [redacted] ) me a copy of her [redacted] receipt, and we will have her first $rebate processed by our Claims department Please be assured that we make every effort to ensure that a member is satisfied with their membership in Great Fun As such, Ms [redacted] ’s membership was canceled on December 19th, 2013, and she was not charged a monthly fee for the service We apologize for any inconvenience that Ms [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with her [redacted] membership, a service provided by Trilegiant Corporation Please be assured that we make every effort to comply with a member’s request to cancel their membership in [redacted] [redacted] for any reason Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and they will owe nothing further Ms [redacted] can be assured that her [redacted] membership was canceled on July 13, 2015, and a refund of $will be issued to her credit or debit card account as reimbursement of the monthly fee that she was charged for the serviceWe apologize for any inconvenience that Ms [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with her Great Fun and Travelers Advantage memberships, services provided by Trilegiant CorporationBy way of background, Great Fun and Travelers Advantage are part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join Great Fun and Travelers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the chargesOur records indicate that Ms [redacted] was enrolled in Great Fun and Travelers Advantage on March 21, On that date, Ms [redacted] was asked if she would like to learn about special offers for trying the services for trial periods The offer for trying Great Fun was a $Visa gift card The offer related to Travelers Advantage was $in gas rebates Ms [redacted] provided her first and last name, address, and billing information in order to accept the offers in the servicesDuring the enrollments, Ms [redacted] was provided with the terms of the memberships in Great Fun and Travelers Advantage Great care is taken to ensure that the consumer authorizes enrollment in the programs Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods Trial members may cancel at anytime within the trial periods by simply calling the toll-free numbers which are provided during enrollment and listed on the membership materials and owe nothing further Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Travelers Advantage As such, Ms [redacted] Great Fun membership was canceled on May 12, 2015, and a full refund of $is being issued to her debit card account Ms [redacted] Travelers Advantage membership was also canceled on May 12, 2015, and an additional refund of $is being issued to her account as full reimbursement of the fees that she was charged for this serviceWe apologize for any inconvenience that Ms [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] ’s concerns with [redacted] ’s FYE Backstage Pass VIP membership, a service provided by Trilegiant Corporation By way of background, FYE Backstage Pass VIP is part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in FYE Backstage Pass VIP An individual member may join the service in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge Our records indicate that Ms [redacted] enrolled on June 29, 2010, by purchasing an FYE Backstage Pass VIP membership when shopping at an FYE store We are mailing Ms [redacted] a copy of her store receipt that indicates her agreement to enroll in the service and also details the terms and conditions of the enrollment for her review Please be assured that we make every effort to ensure that a member is satisfied with their membership in FYE Backstage Pass VIP As such, Ms [redacted] ’s membership was cancelled on April 8, 2014, and a refund of $was issued to her credit card account Additional refunds totaling $are being issued to her account as full reimbursement of the fees that she was charged for the service We apologize for any inconvenience that Mrand Ms [redacted] may have experienced and hope that this matter has been resolved to their satisfaction Sincerely, [redacted] Customer Relations
Complaint: [redacted] I am rejecting this response because: A [redacted] died years ago BI tried to call the number provided several times and was disconnected or did not receive an answer CThe one time I did reach them, the customer service rep was no help what so ever, flat out lied to me regarding the issues DThis should be an opt in process, not an opt out EHow many times does this company have to be sued and lose before they learn their lesson?Sincerely, [redacted] ***
Thank you for your correspondence regarding [redacted] concerns with his Shoppers Advantage membership, a service provided by Trilegiant CorporationBy way of background, Shoppers Advantage is part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the chargeAfter researching his concerns, we found that Mr [redacted] was enrolled in both our Shoppers Advantage and Travelers Advantage services on July 17, 2014, after being transferred to one of our representatives by [redacted] * Shoppers Advantage and Travelers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships If Mr [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the monthly membership fees The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership feesPlease be assured that we make every effort to ensure that members are satisfied with their memberships in Shoppers Advantage and Travelers Advantage As such, Mr [redacted] Shoppers Advantage membership was canceled on May 29, 2015, and refunds totaling $are being issued to his credit card account as full reimbursement of the fees that he was charged for the service Mr [redacted] previously contacted us on August 28, 2014, to cancel his Travelers Advantage membership, and he was not charged a monthly fee for the serviceWe apologize for any inconvenience that Mr [redacted] may have experienced and hope that this matter has been resolved to his satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with his Shoppers Advantage membership, a service provided by Trilegiant Corporation By way of background, Shoppers Advantage is part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge Our records indicate that Mr [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on March 27, 2015, after making a purchase from [redacted] Airlines and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number Upon calling the toll free number, Mr [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate he accepted The offer for joining Great Fun was two (2) $rebates for purchases from [redacted] Airlines The offer related to Shoppers Advantage was $in gas purchase rebates According to the terms of the agreements for Great Fun and Shoppers Advantage, if Mr [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees A separate phone number to call to cancel each service was provided during the enrollment process.Please be assured that we make every effort to comply with a member’s request to cancel their memberships in Great Fun and Shoppers Advantage for any reason As such, Mr [redacted] ’s Great Fun membership was canceled on April 14, 2015, and he was not charged a monthly fee Mr [redacted] ’s Shoppers Advantage membership was canceled on December 28, 2015, and refunds totaling $will be issued to his credit or debit card account as full reimbursement of the fees that he was charged for the service We apologize for any inconvenience that Mr [redacted] may have experienced and hope that this matter has been resolved to his satisfaction Sincerely, Jason An [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with his [redacted] membership, a service provided by [redacted] CorporationBy way of background, [redacted] is part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the chargePlease be assured that we make every effort to comply with a member’s request to cancel their membership in [redacted] for any reasonAccordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and they will owe nothing further [redacted] can be assured that his [redacted] membership was canceled on March 25, 2016, and refunds totaling $are being issued to his credit card account as full reimbursement of the monthly fees that he was charged for the serviceWe apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to his satisfactionSincerely, Jason A [redacted] Customer Relations
Thank you for your correspondence regarding*** [redacted] ’s concerns with his Great Fun and Shoppers Advantage memberships, services provided by Trilegiant CorporationBy way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.Our records indicate that Mr [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on September 26, 2014, after making a reservation from [redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number Upon calling the toll free number, Mr[redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate he accepted The offer for joining Great Fun was $worth of reservation rebates The offer related to Shoppers Advantage was $in rebates for gas purchases According to the terms of the agreements for Great Fun and Shoppers Advantage, if Mr [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees.Great Fun and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships Our records indicate that Mr[redacted] provided his date of birth to the representative confirming his authorization to enroll in the services Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage As such, Mr [redacted] ’s Great Fun membership was canceled on December 10, 2014, and he was not charged a monthly fee Mr [redacted] ’s Shoppers Advantage membership was canceled on January 26, 2015, and a refund of $will be issued to his credit card account as full reimbursement of the fees that he was charged for the serviceWe apologize for any inconvenience that Mr [redacted] may have experienced and hope that this matter has been resolved to his satisfactionSincerely, [redacted]
Thank you for your correspondence regarding [redacted] concerns with her [redacted] memberships, services provided by Trilegiant Corporation [redacted] are part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges After researching her concerns, we found that [redacted] enrolled in both our [redacted] services on March 8, 2015, after making an online travel reservation and then responding to an offer to receive a rebate on her recent reservation by calling a toll free number Upon calling the toll free number, [redacted] was presented with the option to enroll in both [redacted] which our records indicate she accepted The offer for joining [redacted] was two (2) $reservation rebates The offer related to [redacted] was $in gas purchase rebates [redacted] go to great lengths in order to ensure that an authorized person agrees to the memberships If [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she was to be charged the monthly membership fees Trial members could cancel at any time within the trial periods by simply calling the toll-free numbers which are provided during enrollment and listed on the membership materials and owe nothing further A separate phone number to call to cancel each service was provided to [redacted] during the enrollment process Please be assured that we make every effort to comply with a member’s request to cancel their memberships in [redacted] for any reason As such, [redacted] Fun membership was canceled on April 8, 2015, and she was not charged a monthly fee for the service We could find no previous requests by [redacted] to cancel her [redacted] membership, but she can be assured that the membership was canceled on August 15, 2016, and refunds totaling $will be issued to her credit or debit card account as full reimbursement of the fees that she was charged for the service We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, Jason A [redacted] Customer Relations
Dear Ms***: Thank you for your correspondence regarding Mr [redacted] concerns with his recent 60-Day Return Guarantee (“Return Guarantee”) denied claims Despite Mr [redacted] claims, we have been in contact with him on multiple occasionsDuring those communications, we discussed with him that the Return Guarantee is limited to returns of new (not used) merchandise, terms and conditions are attached to this letterMr [redacted] claim was denied because the merchandise at-issue – two Cole Haan jackets – was well-worn and certainly not new when submitted to usIt should be noted that Mr [redacted] has in the past submitted new merchandise under the Return Guarantee and his claims were approved and the purchase amounts refunded ($186.75, $and $239.99) As is our standard policy for rejected claims, the merchandise was promptly returned to Mr***Our standard shipping partner is [redacted] and a copy of the tracking slip, which confirms delivery of the merchandise, is also attached to this letterSince delivery was confirmed, we have satisfied our obligationsAs discussed with Mr***, if the merchandise was stolen after delivery, we are willing to provide any additional information that would be helpful as part of a law enforcement inquiry We apologize for any inconvenience Mr [redacted] may have experiencedIf you have any questions, please do not hesitate to contact me Sincerely, [redacted] Manager, Customer Relations
Thank you for your correspondence regarding [redacted] ’s concerns with the rebates that she was offered for joining [redacted] , a service provided by [redacted] Corporation Our records indicate that [redacted] has enrolled in multiple memberships in [redacted] [redacted] after making purchases from [redacted] ***and then responding to offers to receive a rebate on her recent purchase by calling a toll free number Upon calling the toll free number, [redacted] was presented with the option to enroll in [redacted] The offer for joining [redacted] was four (4) $rebates for gas purchasesIn order to avail herself of the promotional offers, [redacted] was required to return the rebate forms that were included in her membership kits or sent to the e-mail provided during the enrollment process, along with her corresponding gas purchase receipts Upon receipt of the completed rebate forms and receipts, [redacted] ’s rebate checks would have been delivered within 6-weeksFor [redacted] membership number [redacted] , our records indicate that we have approved four $rebates for [redacted] The dates that these rebates were approved were 8/29/2014, 11/4/2014, 1/24/2015, and 8/17/ [redacted] should receive her last rebate check for this membership within fifteen to twenty business days from that date of approvalFor [redacted] membership number [redacted] , our records indicate that we have also approved four $rebates for [redacted] The dates that these rebates were approved were 2/20/2015, 5/1/2015, 6/1/2015, and 8/11/ [redacted] should receive her last rebate check for this membership within fifteen to twenty business days from that date of approvalWe apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, Jason A [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with his Travelers Advantage membership, a service provided by Trilegiant CorporationBy way of background, Travelers Advantage is part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join Travelers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.Our records indicate that Mr [redacted] was enrolled in our Travelers Advantage service on May 22, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number Upon calling the toll free number, Mr [redacted] was presented with the option to enroll in Travelers Advantage, which our records indicate he accepted The offer for joining Travelers Advantage was two (2) $rebates for purchases from [redacted] According to the terms of the agreement for Travelers Advantage, if Mr [redacted] did not inform us that he wished to cancel the membership at the end of the trial period, he would be charged the current monthly membership fee.Travelers Advantage goes to great lengths in order to ensure that an authorized person agrees to the membership Our records indicate that Mr [redacted] provided his first and last name, address, and billing information to the representative to enroll in the service Please be assured that we make every effort to ensure that a member is satisfied with their membership in Travelers Advantage As such, Mr [redacted] membership was canceled on August 5, 2015, and refunds totaling $are being issued to his credit or debit card account as full reimbursement of the fees that he was charged for the serviceWe apologize for any inconvenience that Mr [redacted] may have experienced and hope that this matter has been resolved to his satisfactionSincerely, [redacted] Customer Relations
Complaint: [redacted] I am rejecting this response because: I answered this previously: they did NOT deduct on the 12th of the month, it started on the 30th It then migrated to the 12th This is the reason they could not withdraw I get paid one time a month, and pay my bills, one time a month Early withdrawals overdraw my account! I arrange my bills to fall on my schedule, not theirs Interestingly, they have now returned their fee, for which I thank them Sincerely, [redacted]
Thank you for your correspondence regarding [redacted] ***’s concerns with [redacted] ***’s Shoppers Advantage and Great Fun memberships, services provided by Trilegiant Corporation By way of background, Shoppers Advantage and Great Fun are part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the services An individual member may join Shoppers Advantage and Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges Our records indicate that Ms [redacted] was enrolled in Shoppers Advantage and Great Fun on October 15th, On that day, she was asked if she would like to learn about a special offer when trying the services for trial periods The offer for trying Shoppers Advantage was a $ [redacted] gift check The offer related to Great Fun was $in Visa gift cards Ms [redacted] provided her first and last name, address, and billing information in order to accept the offers in the services During the enrollments, Ms [redacted] was provided with the terms of the memberships in Shoppers Advantage and Great Fun Great care is taken to ensure that the consumer authorizes enrollment in the programs Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods Trial members may cancel at anytime within the trial periods by simply calling our toll-free numbers, which are provided during enrollment and listed on the membership materials and owe nothing further Please be assured that we make every effort to ensure that members are satisfied with their memberships in Shoppers Advantage and Great Fun As such, Ms***’s Shoppers Advantage membership was canceled on March 10th, 2014, and a full refund of $will be issued to the debit card account that was charged Ms***’s Great Fun membership was also canceled on March 10th, 2014, and an additional refund of $will be issued to her account as full reimbursement of the fees that she was charged for the service We apologize for any inconvenience that Mrand Ms [redacted] may have experienced and hope that this matter has been resolved to their satisfaction Sincerely, [redacted] Customer Relations
As the nature of his complaint pertains to insurance, we are unable to provide you with the details of the insurance coverage As such, for his privacy and protection, our response must be sent directly to the insured via mail [redacted] ***, at his discretion, may share our response with you This product is not subject to HIPAA regulationWritten or verbal authorization is required prior to releasing any insurance information to a third party Please be assured we have responded to the complainant directly and have provided a resource for him to contact should he have additional questions We also advised in our response that [redacted] may share our response directly with you
Thank you for your correspondence regarding [redacted] concerns with [redacted] FYE Backstage Pass VIP membership, a service provided by Trilegiant Corporation By way of background, FYE Backstage Pass VIP is part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in FYE Backstage Pass VIP An individual member may join our services in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge Our records indicate that [redacted] enrolled on July 18, 2012, by purchasing an FYE Backstage Pass VIP membership when shopping at an FYE store We are mailing Ms [redacted] a copy of [redacted] store receipt that indicates his agreement to enroll in the service and also details the terms and conditions of the enrollment for her review We will also be sending Ms [redacted] the Date of Birth that was provided to us that indicated that Mr [redacted] was over eighteen years of age at the time of his enrollment Please be assured that we make every effort to ensure that a member is satisfied with their membership in FYE Backstage Pass VIP As such, Mr [redacted] membership was canceled on October 27, 2014, and a refund of $is being issued to his debit card account as full reimbursement of the fees that he was charged for the service We apologize for any inconvenience that Mrand Ms [redacted] may have experienced and hope that this matter has been resolved to their satisfaction Sincerely, [redacted] Customer Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Once the funds will be found credited to my account, I will revert with a confirmation for the same Sincerely, [redacted]
Thank you for your correspondence regarding [redacted] additional concerns with his [redacted] membership Our records indicate that refunds totaling $were successfully issued to [redacted] ***’s debit card account as full reimbursement of the fees that he was charged for the [redacted] service Please ask [redacted] to contact his financial institution to verify that he has received these refunds If he is unable to confirm this information with the financial institution, please ask [redacted] to contact me at ###-###-#### for further assistance Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] ’s concerns with her Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation Our records indicate that Ms [redacted] was enrolled in our Great Fun and Shoppers Advantage services on March 18th, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number Upon calling the toll free number, Ms [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage The offer for joining Great Fun was $in rebates for purchases from [redacted] The offer related to Shoppers Advantage was $worth of rebates for gas purchases In order to avail herself of the promotional offers, Ms [redacted] was required to return the rebate forms that were included in her membership kits or sent to the e-mail provided during the enrollment process along with her corresponding receipts of purchase Upon receipt of the completed rebate forms and receipts, Ms [redacted] ’s rebate checks would have been delivered within 4-weeks We regret that Ms [redacted] did not receive her rebate forms in a timely manner In order to uphold our high level of customer satisfaction, Ms [redacted] may either e-mail ( [redacted] ) or fax (###-###-####) her receipts to my attention, and I will have her rebates processed by our Claims department In addition, Ms [redacted] ’s Great Fun membership is currently active Please advise Ms [redacted] to contact us before May 30th, 2014, if she would like to cancel her membership during her trial period Ms [redacted] ’s Shoppers Advantage membership was canceled on April 29th, 2014, and a refund will be issued to her credit or debit card account for any monthly fee that she was charged We apologize for any inconvenience that Ms [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] ’s concerns with her Great Fun membership, a service provided by Trilegiant Corporation As an incentive for joining Great Fun, Ms [redacted] was offered two $rebates toward reservations made through [redacted] *** In order to avail herself of the promotional offer, Ms [redacted] was required to return the rebate forms that were included in her membership kit or sent to the e-mail provided during the enrollment process along with her corresponding receipts of purchase Upon receipt of the completed rebate forms and receipts, Ms [redacted] ’s rebate checks would have been delivered to her within 4-weeks We regret that there was any misunderstanding concerning the terms of our offer In order to uphold our high level of customer satisfaction, Ms [redacted] can either fax (###-###-####) or email ( [redacted] ) me a copy of her [redacted] receipt, and we will have her first $rebate processed by our Claims department Please be assured that we make every effort to ensure that a member is satisfied with their membership in Great Fun As such, Ms [redacted] ’s membership was canceled on December 19th, 2013, and she was not charged a monthly fee for the service We apologize for any inconvenience that Ms [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, [redacted] Customer Relations