Thank you for your correspondence regarding [redacted] ***’s concerns with her [redacted] and [redacted] memberships, services provided by [redacted] By way of background, [redacted] and [redacted] are part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the chargesAfter researching her concerns, we found that [redacted] enrolled in both our [redacted] and [redacted] services on October 2, 2013, after she called to order merchandise from Potpourri On that date, [redacted] was asked if she would like to learn about special offers for trying the services for trial periods The offer for joining [redacted] was a $rebate for a purchase from Potpourri The offer related to [redacted] was $in gas purchase rebates [redacted] and [redacted] go to great lengths in order to ensure that an authorized person agrees to the memberships If [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the monthly membership fees The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership feesPlease be assured that we make every effort to ensure that members are satisfied with their memberships in [redacted] and [redacted] As such, [redacted] ***’s [redacted] membership was canceled on May 2, 2016, and a full refund totaling $is being issued to her credit card account [redacted] ***’s [redacted] membership was canceled on April 19, 2016, and additional refunds totaling $are being issued to her account as full reimbursement of the fees that she was charged for this serviceWe apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfactionSincerely, Jason A [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] ’s concerns with his Great Fun membership, a service provided by Trilegiant CorporationOur records indicate that Mr[redacted] was enrolled in our Great Fun service on December 6, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number Upon calling the toll free number, Mr[redacted] was presented with the option to enroll in Great Fun The offer for joining Great Fun was two $rebates for [redacted] purchases According to the terms of the agreement for Great Fun, if Mr [redacted] did not inform us that he wished to cancel the membership at the end of the trial period, he would be charged the current monthly membership fee.In order to avail himself of our promotional offer, Mr[redacted] was required to return the rebate forms that were included in his membership kit or sent to the e-mail provided during the enrollment process along with receipts for two separate [redacted] purchases Upon receipt of the completed rebate forms and receipts, Mr [redacted] ’s rebate checks would have been delivered within 6-weeksWe apologize for any misunderstanding concerning the terms of our offer In order to uphold our high level of customer satisfaction, we have approved a second $rebate for Mr[redacted] In addition, Mr [redacted] ’s Great Fun membership was canceled on January 13, 2015, and a refund of $is being issued to his credit card accountWe apologize for any inconvenience that Mr [redacted] may have experienced and hope that this matter has been resolved to his satisfaction Sincerely, [redacted]
Thank you for your correspondence regarding [redacted] concerns with her [redacted] memberships, services provided by [redacted] CorporationBy way of background, [redacted] are part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the chargeOur records indicate that [redacted] was enrolled in both our [redacted] services on January 21, 2016, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number Upon calling the toll free number, [redacted] was presented with the option to enroll in [redacted] , which our records indicate she accepted According to the terms of the agreements for [redacted] , if [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership feesPlease be assured that we make every effort to comply with a member’s request to cancel their [redacted] memberships for any reason Accordingly, if a customer is dissatisfied with the services under the programs, the company will cancel the memberships and they will owe nothing further [redacted] can be assured that her membership was canceled on April 6, 2016, and a full refund totaling $will be issued to her credit or debit card account [redacted] ’s [redacted] membership was also canceled on April 6, 2016, and additional refunds totaling $will be issued to her account as full reimbursement of the fees that she was charged for this service We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfactionSincerely, Jason A [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] additional concerns After further researching this matter, we found that [redacted] has previously submitted a request for her $ [redacted] Airlines rebate, which we processed on April 10, We have attached a copy of [redacted] s rebate form for your review We ask that members allow fifteen to twenty business days to receive their rebate check once their rebate request has been processed As such, [redacted] can expect to receive her $rebate check by May 8, Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] ’s concerns with [redacted] ***’s Travelers Advantage and Everyday Privileges Gold memberships, services provided by Trilegiant CorporationBy way of background, Travelers Advantage and Everyday Privileges Gold are part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join Travelers Advantage and Everyday Privileges Gold in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the chargesOur records indicate that [redacted] *** was enrolled in both Travelers Advantage and Everyday Privileges Gold on January 7, On that date, Mr[redacted] was asked if he would like to learn about special offers for $ [redacted] gift cards when trying the services for trial periods Mr [redacted] provided his first and last name, address, and billing information in order to accept the offers in the servicesDuring the enrollments, Mr [redacted] was provided with the terms of the memberships in Travelers Advantage and Everyday Privileges Gold Great care is taken to ensure that the consumer authorizes enrollment in the programs Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods Trial members may cancel at anytime within the trial periods by simply calling the toll-free numbers which are provided during enrollment and listed on the membership materials and owe nothing further Please be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Everyday Privileges Gold As such, Mr***’s Travelers Advantage membership was canceled on January 10, 2015, and his Everyday Privileges Gold membership was canceled on January 13, A refund will be issued to Mr [redacted] s debit card account for the two $trial fees that he was chargedWe apologize for any inconvenience that Mr[redacted] may have experienced and hope that this matter has been resolved to his satisfaction Sincerely, [redacted]
Thank you for your correspondence regarding [redacted] concerns with his Travelers Advantage membership, a service provided by Trilegiant CorporationAfter an initial investigation of our databases, we are unable to verify that we have located [redacted] membership with the information provided in his complaint In order to complete a more thorough search, please ask [redacted] to provide his Travelers Advantage membership number (if known) or any other addresses that may have used since becoming a member of the programWe apologize for any inconvenience that [redacted] may have experienced and hope that this matter will be resolved to his satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with his [redacted] membership, a service provided by [redacted] Corporation By way of background, [redacted] is part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card or checking account statement at the time of the billing along with the name of the service to identify the charge Our records indicate that [redacted] was enrolled in the [redacted] service after receiving a solicitation which was mailed to select [redacted] customers A consumer who received the solicitation was invited to cash a check for $to activate their membership If the check was cashed, the consumer would have received the membership free for a trial periodTrial members could cancel at anytime within the trial period by simply calling a toll-free number which was listed on the membership materials and owe nothing Otherwise, their membership continued and the monthly/annual membership fee was charged to their checking account The solicitation piece fully disclosed the terms of the offer The front and back of the check clearly stated that cashing the check activated the [redacted] membership Furthermore, the letter that enclosed the check also stated, on the front and the back, that cashing or depositing the check automatically enrolled the consumer in the service Our records indicate that [redacted] was enrolled in [redacted] on June 7, 2003, after he cashed the check for $ We are mailing a copy of that check to [redacted] for his reference Please be assured that we make every effort to ensure that a member is satisfied with their membership in [redacted] As such, [redacted] ’s membership was canceled on September 11, 2014, and a refund totaling $1,is being issued to his checking account as full reimbursement of the fees that he was charged for the service We have also have taken immediate steps to remove [redacted] ’s name and address from our future mailing lists However, in some cases, the process to ensure that a name is removed from all mailing lists may take several weeks to complete We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to his satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] additional concerns After further research, our records show that [redacted] was successfully charged a total of $for his [redacted] membership A refund check in that amount is being mailed to [redacted] Please ask [redacted] to allow ten to fifteen business days to receive the check We again apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to his satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with the phone solicitations that she has been receiving Feedback such as hers provides us with the opportunity to re-examine our procedures, make changes where necessary, and continually strive for increased customer satisfaction We assure you that [redacted] complaint has been treated seriously In order to further research this matter, please ask that [redacted] to provide us with the phone number from which she has been receiving the phone solicitations so that we may determine if these calls are associated with any of our services [redacted] may either e-mail ( [redacted] ) or fax (###-###-####) this information to my attention We apologize for any inconvenience that [redacted] may have experienced and hope that this matter will be resolved to her satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with his [redacted] , a service provided by Trilegiant CorporationBy way of background, [redacted] is part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the chargeOur records indicate that Mr [redacted] was enrolled in [redacted] on March 8, On that date, he was asked if he would like to learn about a special offer for $worth of Visa gift cards when trying the service for a trial period Mr [redacted] provided his first and last name, address, and billing information in order to accept the offer in the service During the enrollment, Mr [redacted] was provided with the terms of the membership in [redacted] *** Great care is taken to ensure that the consumer authorizes enrollment in the program Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial period Trial members may cancel at anytime within the trial period by simply calling the toll-free number which is provided during enrollment and listed on the membership materials and owe nothing further Please be assured that we make every effort to ensure that a member is satisfied with their membership in [redacted] *** As such, Mr [redacted] membership was canceled on May 29, 2015, and refunds totaling $have been issued to his debit card account as full reimbursement of the fees that he was charged for the serviceWe apologize for any inconvenience that Mr [redacted] may have experienced and hope that this matter has been resolved to his satisfaction Sincerely, [redacted] Customer Relations
Complaint: 10423077I am rejecting this response because:My problem with this is the rebate forms didn't come in a timely fashion it seems you guys wait till close to the end period of membership before these rebate forms actually appear I think that's pretty scandelous to do just so you can get people to continue your service if you do not credit me the $owed to me I will make sure people know about your shady business pratices, this includes review sites and your [redacted] page, you sent the forms out late? okay that's fine problem is you sent them out weeks after you credited me the first $so one naturally presumes that their entitled to the rebates sent out, this is a error on your guys part not mine Sincerely, [redacted]
August 12, 2015VIA ONLINE SUBMISSIONM***Revdex.comREQUESTING ADDITIONAL INFORMATION FOR: Revdex.com ID#: [redacted] Dear Better Business Bureau:This submission is in response to the above referenced complaint.I have reviewed our database and I am not able to locate the complainant, based on the information provided in the complaint To expand the scope of our investigation, we are requesting the complainant provide additional information including, but not limited to, *Former name/address*Billing descriptor information contained on her statement*Name of Financial Institution from which premiums are being debitedIf the complainant is not comfortable providing this information via this website, we are requesting they provide this information directly to a representative at the Revdex.com Upon our company's receipt of this information from the Revdex.com we will reopen our file for this investigation.Sincerely,Third Party AdministratorCC: Carrier
Revdex.com: I went to my bank, Bank [redacted] **., with the cancellation letter from this business The bank found that they took monies without my permission and reversed the chargesThe $was bank in my account this morning through electronic banking as of 5-16- I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
August 22, 16px;"> VIA ONLINE SUBMISSION Revdex.com (“Revdex.com”) Revdex.com Complaint Department RE: [redacted] Dear Sir or Madam: This correspondence is in regard to the above referenced complaint filed with your office Due to Privacy, we are not able to provide specific information regarding insurance related matters on this we**itePlease be assured that a written response addressing all issues raised by the complainant will be sent directly to the Primary Insured under separate cover within the next seven (7) to ten (10) business days We appreciate your understanding regarding this matter Sincerely, Third Party Administrator cc:&n**p;&n**p;&n**p;&n**p;&n**p;&n**p;&n**p;&n**p;&n**p;&n**p; carrier
Thank you for your correspondence regarding [redacted] concerns with her [redacted] and [redacted] memberships, services provided by [redacted] Corporation By way of background, [redacted] and [redacted] are part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join [redacted] and [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges After researching her concerns, we found that [redacted] was enrolled in both our [redacted] and [redacted] services on June 9, 2014, after being transferred to one of our representatives by [redacted] The offer for joining [redacted] was $in hotel reservations rebates The offer related to [redacted] was $worth of rebates for gas purchases [redacted] and [redacted] go to great lengths in order to ensure that an authorized person agrees to the memberships If [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the monthly membership fees The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees Please be assured that we make every effort to ensure that members are satisfied with their memberships in [redacted] and [redacted] As such, [redacted] ’s [redacted] membership was canceled on July 8, 2014, and she was not charged a monthly fee [redacted] ’s [redacted] membership was canceled on September 23, 2014, and refunds totaling $will be issued to her credit or debit card account as full reimbursement of the fees that she was charged for the service We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with FYE Backstage Pass VIP, a service provided by Trilegiant Corporation By way of background, FYE Backstage Pass VIP is part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in FYE Backstage Pass VIP An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge After an initial investigation of our databases using the information provided in Ms [redacted] complaint, we were able to locate a membership in the name of [redacted] ***, which was canceled on June 30, 2014, during the trial period Our records do not show that Ms [redacted] has been charged for this membership In order to complete a more thorough search to locate a membership for which Ms [redacted] is being charged, a service account number (if known), any other related information (other names, previous addresses) or a copy of Ms [redacted] statement reflecting one of our charges is requested Ms [redacted] may either e-mail ( [redacted] ) or fax (###-###-####) the information to my attention for review and further investigation We apologize for any inconvenience that Ms [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with her Shoppers Advantage and Buyers Advantage memberships, services provided by Trilegiant Corporation By way of background, Shoppers Advantage and Buyers Advantage are part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers An individual member may join Shoppers Advantage and Buyers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges After researching her concerns, we found that [redacted] was enrolled in both our Shoppers Advantage and Buyers Advantage services on August 12, 2014, after being transferred to one of our representatives by [redacted] *** Shoppers Advantage and Buyers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships If [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the monthly membership fees The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees Please be assured that we make every effort to comply with a member’s request to cancel their memberships in Shoppers Advantage and Buyers Advantage for any reason Accordingly, if a customer is dissatisfied with the services under the programs, the company will cancel the memberships and he/she will owe nothing further [redacted] can be assured that her Shoppers Advantage membership was canceled on October 17, 2014, and a refund of $is being issued to her credit card account [redacted] Buyers Advantage membership was also canceled on October 17, 2014, and an additional refund of $is being issued to her account as full reimbursement of the fees that she was charged for the service We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, [redacted] Customer Relations
September 1, 2015Revdex.comBerlin RoadCromwell, CT 06416RE: Revdex.com ID#: [redacted] Dear [redacted] ***:This is in response to the above referenced complaint filed with your office As the nature of this complaint pertains to insurance coverage we are unable to provide specific details on this website Please be assured our response was mailed today, via FedEx overnight, to the insured addressing the concerns raised by the complainant We appreciate your understanding.Sincerely,Third Party AdministratorCC: Carrier
RE: [redacted] ***/ Revdex.com Complaint # [redacted] This letter is a response to your further correspondence regarding [redacted] complaint with [redacted] [redacted] was informed that per the [redacted] Membership Terms of Service, we have elected to terminate his membership in [redacted] effective December 20, Upon receiving [redacted] ***’s complaint, a full review of [redacted] ***’s outstanding cash back earnings were audited and in a good faith effort a check in the amount of $will be processed within 4-weeks This refund amount represents reimbursement of the actual percentage rates [redacted] was entitled to on his purchases versus the enhanced percentages he was earning on each and every purchase We hope this letter provides more clarification to [redacted] as to the reasoning of his [redacted] membership cancellation Sincerely, [redacted] Manager, Customer Relations
Thank you for your correspondence regarding [redacted] ***’s concerns with his Everyday Values membership, a service provided by Trilegiant CorporationBy way of background, Everyday Values is part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.Our records indicate that Mr [redacted] was enrolled in the Everyday Values service after receiving a solicitation which was mailed to select [redacted] customers A consumer who received the solicitation was invited to cash a check for $to activate their membership If the check was cashed, the consumer would have received the membership free for a trial periodTrial members could cancel at anytime within the trial period by simply calling a toll-free number, which was listed on the membership materials and owe nothing Otherwise, their membership continued and the annual membership fee was charged to their credit card.The solicitation piece fully disclosed the terms of the offer The front and back of the check stated that cashing the check activated the Everyday Values membership Furthermore, the letter that enclosed the check also stated, on the front and the back, that cashing or depositing the check automatically enrolled the consumer in the service.Our records indicate that Mr [redacted] was enrolled in Everyday Values on July 24, 2007, after he cashed the check for $ We are mailing a copy of the check to Mr [redacted] for his review Please be assured that we make every effort to ensure that a member is satisfied with their membership in Everyday Values As such, Mr***’s membership was canceled on October 30, 2015, and refunds totaling $1,are being issued to his credit card account as full reimbursement of the fees that he was charged for the serviceWe apologize for any inconvenience that Mr [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.Sincerely,Jason A [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] ***’s concerns with her [redacted] and [redacted] memberships, services provided by [redacted] By way of background, [redacted] and [redacted] are part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the chargesAfter researching her concerns, we found that [redacted] enrolled in both our [redacted] and [redacted] services on October 2, 2013, after she called to order merchandise from Potpourri On that date, [redacted] was asked if she would like to learn about special offers for trying the services for trial periods The offer for joining [redacted] was a $rebate for a purchase from Potpourri The offer related to [redacted] was $in gas purchase rebates [redacted] and [redacted] go to great lengths in order to ensure that an authorized person agrees to the memberships If [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the monthly membership fees The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership feesPlease be assured that we make every effort to ensure that members are satisfied with their memberships in [redacted] and [redacted] As such, [redacted] ***’s [redacted] membership was canceled on May 2, 2016, and a full refund totaling $is being issued to her credit card account [redacted] ***’s [redacted] membership was canceled on April 19, 2016, and additional refunds totaling $are being issued to her account as full reimbursement of the fees that she was charged for this serviceWe apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfactionSincerely, Jason A [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] ’s concerns with his Great Fun membership, a service provided by Trilegiant CorporationOur records indicate that Mr[redacted] was enrolled in our Great Fun service on December 6, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number Upon calling the toll free number, Mr[redacted] was presented with the option to enroll in Great Fun The offer for joining Great Fun was two $rebates for [redacted] purchases According to the terms of the agreement for Great Fun, if Mr [redacted] did not inform us that he wished to cancel the membership at the end of the trial period, he would be charged the current monthly membership fee.In order to avail himself of our promotional offer, Mr[redacted] was required to return the rebate forms that were included in his membership kit or sent to the e-mail provided during the enrollment process along with receipts for two separate [redacted] purchases Upon receipt of the completed rebate forms and receipts, Mr [redacted] ’s rebate checks would have been delivered within 6-weeksWe apologize for any misunderstanding concerning the terms of our offer In order to uphold our high level of customer satisfaction, we have approved a second $rebate for Mr[redacted] In addition, Mr [redacted] ’s Great Fun membership was canceled on January 13, 2015, and a refund of $is being issued to his credit card accountWe apologize for any inconvenience that Mr [redacted] may have experienced and hope that this matter has been resolved to his satisfaction Sincerely, [redacted]
Thank you for your correspondence regarding [redacted] concerns with her [redacted] memberships, services provided by [redacted] CorporationBy way of background, [redacted] are part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the chargeOur records indicate that [redacted] was enrolled in both our [redacted] services on January 21, 2016, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number Upon calling the toll free number, [redacted] was presented with the option to enroll in [redacted] , which our records indicate she accepted According to the terms of the agreements for [redacted] , if [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership feesPlease be assured that we make every effort to comply with a member’s request to cancel their [redacted] memberships for any reason Accordingly, if a customer is dissatisfied with the services under the programs, the company will cancel the memberships and they will owe nothing further [redacted] can be assured that her membership was canceled on April 6, 2016, and a full refund totaling $will be issued to her credit or debit card account [redacted] ’s [redacted] membership was also canceled on April 6, 2016, and additional refunds totaling $will be issued to her account as full reimbursement of the fees that she was charged for this service We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfactionSincerely, Jason A [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] additional concerns After further researching this matter, we found that [redacted] has previously submitted a request for her $ [redacted] Airlines rebate, which we processed on April 10, We have attached a copy of [redacted] s rebate form for your review We ask that members allow fifteen to twenty business days to receive their rebate check once their rebate request has been processed As such, [redacted] can expect to receive her $rebate check by May 8, Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] ’s concerns with [redacted] ***’s Travelers Advantage and Everyday Privileges Gold memberships, services provided by Trilegiant CorporationBy way of background, Travelers Advantage and Everyday Privileges Gold are part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join Travelers Advantage and Everyday Privileges Gold in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the chargesOur records indicate that [redacted] *** was enrolled in both Travelers Advantage and Everyday Privileges Gold on January 7, On that date, Mr[redacted] was asked if he would like to learn about special offers for $ [redacted] gift cards when trying the services for trial periods Mr [redacted] provided his first and last name, address, and billing information in order to accept the offers in the servicesDuring the enrollments, Mr [redacted] was provided with the terms of the memberships in Travelers Advantage and Everyday Privileges Gold Great care is taken to ensure that the consumer authorizes enrollment in the programs Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods Trial members may cancel at anytime within the trial periods by simply calling the toll-free numbers which are provided during enrollment and listed on the membership materials and owe nothing further Please be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Everyday Privileges Gold As such, Mr***’s Travelers Advantage membership was canceled on January 10, 2015, and his Everyday Privileges Gold membership was canceled on January 13, A refund will be issued to Mr [redacted] s debit card account for the two $trial fees that he was chargedWe apologize for any inconvenience that Mr[redacted] may have experienced and hope that this matter has been resolved to his satisfaction Sincerely, [redacted]
Thank you for your correspondence regarding [redacted] concerns with his Travelers Advantage membership, a service provided by Trilegiant CorporationAfter an initial investigation of our databases, we are unable to verify that we have located [redacted] membership with the information provided in his complaint In order to complete a more thorough search, please ask [redacted] to provide his Travelers Advantage membership number (if known) or any other addresses that may have used since becoming a member of the programWe apologize for any inconvenience that [redacted] may have experienced and hope that this matter will be resolved to his satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with his [redacted] membership, a service provided by [redacted] Corporation By way of background, [redacted] is part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card or checking account statement at the time of the billing along with the name of the service to identify the charge Our records indicate that [redacted] was enrolled in the [redacted] service after receiving a solicitation which was mailed to select [redacted] customers A consumer who received the solicitation was invited to cash a check for $to activate their membership If the check was cashed, the consumer would have received the membership free for a trial periodTrial members could cancel at anytime within the trial period by simply calling a toll-free number which was listed on the membership materials and owe nothing Otherwise, their membership continued and the monthly/annual membership fee was charged to their checking account The solicitation piece fully disclosed the terms of the offer The front and back of the check clearly stated that cashing the check activated the [redacted] membership Furthermore, the letter that enclosed the check also stated, on the front and the back, that cashing or depositing the check automatically enrolled the consumer in the service Our records indicate that [redacted] was enrolled in [redacted] on June 7, 2003, after he cashed the check for $ We are mailing a copy of that check to [redacted] for his reference Please be assured that we make every effort to ensure that a member is satisfied with their membership in [redacted] As such, [redacted] ’s membership was canceled on September 11, 2014, and a refund totaling $1,is being issued to his checking account as full reimbursement of the fees that he was charged for the service We have also have taken immediate steps to remove [redacted] ’s name and address from our future mailing lists However, in some cases, the process to ensure that a name is removed from all mailing lists may take several weeks to complete We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to his satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] additional concerns After further research, our records show that [redacted] was successfully charged a total of $for his [redacted] membership A refund check in that amount is being mailed to [redacted] Please ask [redacted] to allow ten to fifteen business days to receive the check We again apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to his satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with the phone solicitations that she has been receiving Feedback such as hers provides us with the opportunity to re-examine our procedures, make changes where necessary, and continually strive for increased customer satisfaction We assure you that [redacted] complaint has been treated seriously In order to further research this matter, please ask that [redacted] to provide us with the phone number from which she has been receiving the phone solicitations so that we may determine if these calls are associated with any of our services [redacted] may either e-mail ( [redacted] ) or fax (###-###-####) this information to my attention We apologize for any inconvenience that [redacted] may have experienced and hope that this matter will be resolved to her satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with his [redacted] , a service provided by Trilegiant CorporationBy way of background, [redacted] is part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the chargeOur records indicate that Mr [redacted] was enrolled in [redacted] on March 8, On that date, he was asked if he would like to learn about a special offer for $worth of Visa gift cards when trying the service for a trial period Mr [redacted] provided his first and last name, address, and billing information in order to accept the offer in the service During the enrollment, Mr [redacted] was provided with the terms of the membership in [redacted] *** Great care is taken to ensure that the consumer authorizes enrollment in the program Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial period Trial members may cancel at anytime within the trial period by simply calling the toll-free number which is provided during enrollment and listed on the membership materials and owe nothing further Please be assured that we make every effort to ensure that a member is satisfied with their membership in [redacted] *** As such, Mr [redacted] membership was canceled on May 29, 2015, and refunds totaling $have been issued to his debit card account as full reimbursement of the fees that he was charged for the serviceWe apologize for any inconvenience that Mr [redacted] may have experienced and hope that this matter has been resolved to his satisfaction Sincerely, [redacted] Customer Relations
Complaint: 10423077I am rejecting this response because:My problem with this is the rebate forms didn't come in a timely fashion it seems you guys wait till close to the end period of membership before these rebate forms actually appear I think that's pretty scandelous to do just so you can get people to continue your service if you do not credit me the $owed to me I will make sure people know about your shady business pratices, this includes review sites and your [redacted] page, you sent the forms out late? okay that's fine problem is you sent them out weeks after you credited me the first $so one naturally presumes that their entitled to the rebates sent out, this is a error on your guys part not mine Sincerely, [redacted]
August 12, 2015VIA ONLINE SUBMISSIONM***Revdex.comREQUESTING ADDITIONAL INFORMATION FOR: Revdex.com ID#: [redacted] Dear Better Business Bureau:This submission is in response to the above referenced complaint.I have reviewed our database and I am not able to locate the complainant, based on the information provided in the complaint To expand the scope of our investigation, we are requesting the complainant provide additional information including, but not limited to, *Former name/address*Billing descriptor information contained on her statement*Name of Financial Institution from which premiums are being debitedIf the complainant is not comfortable providing this information via this website, we are requesting they provide this information directly to a representative at the Revdex.com Upon our company's receipt of this information from the Revdex.com we will reopen our file for this investigation.Sincerely,Third Party AdministratorCC: Carrier
Revdex.com: I went to my bank, Bank [redacted] **., with the cancellation letter from this business The bank found that they took monies without my permission and reversed the chargesThe $was bank in my account this morning through electronic banking as of 5-16- I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
August 22, 16px;"> VIA ONLINE SUBMISSION Revdex.com (“Revdex.com”) Revdex.com Complaint Department RE: [redacted] Dear Sir or Madam: This correspondence is in regard to the above referenced complaint filed with your office Due to Privacy, we are not able to provide specific information regarding insurance related matters on this we**itePlease be assured that a written response addressing all issues raised by the complainant will be sent directly to the Primary Insured under separate cover within the next seven (7) to ten (10) business days We appreciate your understanding regarding this matter Sincerely, Third Party Administrator cc:&n**p;&n**p;&n**p;&n**p;&n**p;&n**p;&n**p;&n**p;&n**p;&n**p; carrier
Thank you for your correspondence regarding [redacted] concerns with her [redacted] and [redacted] memberships, services provided by [redacted] Corporation By way of background, [redacted] and [redacted] are part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join [redacted] and [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges After researching her concerns, we found that [redacted] was enrolled in both our [redacted] and [redacted] services on June 9, 2014, after being transferred to one of our representatives by [redacted] The offer for joining [redacted] was $in hotel reservations rebates The offer related to [redacted] was $worth of rebates for gas purchases [redacted] and [redacted] go to great lengths in order to ensure that an authorized person agrees to the memberships If [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the monthly membership fees The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees Please be assured that we make every effort to ensure that members are satisfied with their memberships in [redacted] and [redacted] As such, [redacted] ’s [redacted] membership was canceled on July 8, 2014, and she was not charged a monthly fee [redacted] ’s [redacted] membership was canceled on September 23, 2014, and refunds totaling $will be issued to her credit or debit card account as full reimbursement of the fees that she was charged for the service We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with FYE Backstage Pass VIP, a service provided by Trilegiant Corporation By way of background, FYE Backstage Pass VIP is part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in FYE Backstage Pass VIP An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge After an initial investigation of our databases using the information provided in Ms [redacted] complaint, we were able to locate a membership in the name of [redacted] ***, which was canceled on June 30, 2014, during the trial period Our records do not show that Ms [redacted] has been charged for this membership In order to complete a more thorough search to locate a membership for which Ms [redacted] is being charged, a service account number (if known), any other related information (other names, previous addresses) or a copy of Ms [redacted] statement reflecting one of our charges is requested Ms [redacted] may either e-mail ( [redacted] ) or fax (###-###-####) the information to my attention for review and further investigation We apologize for any inconvenience that Ms [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with her Shoppers Advantage and Buyers Advantage memberships, services provided by Trilegiant Corporation By way of background, Shoppers Advantage and Buyers Advantage are part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers An individual member may join Shoppers Advantage and Buyers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges After researching her concerns, we found that [redacted] was enrolled in both our Shoppers Advantage and Buyers Advantage services on August 12, 2014, after being transferred to one of our representatives by [redacted] *** Shoppers Advantage and Buyers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships If [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the monthly membership fees The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees Please be assured that we make every effort to comply with a member’s request to cancel their memberships in Shoppers Advantage and Buyers Advantage for any reason Accordingly, if a customer is dissatisfied with the services under the programs, the company will cancel the memberships and he/she will owe nothing further [redacted] can be assured that her Shoppers Advantage membership was canceled on October 17, 2014, and a refund of $is being issued to her credit card account [redacted] Buyers Advantage membership was also canceled on October 17, 2014, and an additional refund of $is being issued to her account as full reimbursement of the fees that she was charged for the service We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, [redacted] Customer Relations
September 1, 2015Revdex.comBerlin RoadCromwell, CT 06416RE: Revdex.com ID#: [redacted] Dear [redacted] ***:This is in response to the above referenced complaint filed with your office As the nature of this complaint pertains to insurance coverage we are unable to provide specific details on this website Please be assured our response was mailed today, via FedEx overnight, to the insured addressing the concerns raised by the complainant We appreciate your understanding.Sincerely,Third Party AdministratorCC: Carrier
RE: [redacted] ***/ Revdex.com Complaint # [redacted] This letter is a response to your further correspondence regarding [redacted] complaint with [redacted] [redacted] was informed that per the [redacted] Membership Terms of Service, we have elected to terminate his membership in [redacted] effective December 20, Upon receiving [redacted] ***’s complaint, a full review of [redacted] ***’s outstanding cash back earnings were audited and in a good faith effort a check in the amount of $will be processed within 4-weeks This refund amount represents reimbursement of the actual percentage rates [redacted] was entitled to on his purchases versus the enhanced percentages he was earning on each and every purchase We hope this letter provides more clarification to [redacted] as to the reasoning of his [redacted] membership cancellation Sincerely, [redacted] Manager, Customer Relations
Thank you for your correspondence regarding [redacted] ***’s concerns with his Everyday Values membership, a service provided by Trilegiant CorporationBy way of background, Everyday Values is part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.Our records indicate that Mr [redacted] was enrolled in the Everyday Values service after receiving a solicitation which was mailed to select [redacted] customers A consumer who received the solicitation was invited to cash a check for $to activate their membership If the check was cashed, the consumer would have received the membership free for a trial periodTrial members could cancel at anytime within the trial period by simply calling a toll-free number, which was listed on the membership materials and owe nothing Otherwise, their membership continued and the annual membership fee was charged to their credit card.The solicitation piece fully disclosed the terms of the offer The front and back of the check stated that cashing the check activated the Everyday Values membership Furthermore, the letter that enclosed the check also stated, on the front and the back, that cashing or depositing the check automatically enrolled the consumer in the service.Our records indicate that Mr [redacted] was enrolled in Everyday Values on July 24, 2007, after he cashed the check for $ We are mailing a copy of the check to Mr [redacted] for his review Please be assured that we make every effort to ensure that a member is satisfied with their membership in Everyday Values As such, Mr***’s membership was canceled on October 30, 2015, and refunds totaling $1,are being issued to his credit card account as full reimbursement of the fees that he was charged for the serviceWe apologize for any inconvenience that Mr [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.Sincerely,Jason A [redacted] Customer Relations