Thank you for your correspondence regarding [redacted] ’s concerns with her Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges Our records indicate that Ms [redacted] was enrolled in our Great Fun and Shoppers Advantage services on October 4th, 2013, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number Upon calling the toll free number, Ms [redacted] was presented with the option to enroll in Great Fun and Shoppers Advantage, which our records indicate she accepted According to the terms of the agreements for Great Fun and Shoppers Advantage, if Ms [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees Great Fun and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships Our records indicate that Ms [redacted] provided her date of birth to the representative confirming her authorization to enroll in the services Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage As such, Ms [redacted] ’s Great Fun membership was canceled on April 2nd, 2014, and a full refund of $will be issued to her debit card account Ms [redacted] ’s Shoppers Advantage membership was also canceled on April 2nd, 2014, and an additional refund totaling $will be issued to her account as full reimbursement of the fees that she was charged We apologize for any inconvenience that Ms [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] ***’s concerns with her Travelers Advantage and Shoppers Advantage memberships, services provided by Trilegiant CorporationBy way of background, Travelers Advantage and Shoppers Advantage are part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join Travelers Advantage and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.Our records indicate that Ms*** was enrolled in both our Travelers Advantage and Shoppers Advantage services on July 1, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number Upon calling the toll free number, Ms*** was presented with the option to enroll in both Travelers Advantage and Shoppers Advantage, which our records indicate she accepted The offer for joining Travelers Advantage was $worth of rebates for purchases from [redacted] The offer related to Shoppers Advantage was $in gas purchase rebates According to the terms of the agreements for Travelers Advantage and Shoppers Advantage, if Ms*** did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership feesIn order to avail herself of our promotional offers, Ms*** was required to return the rebate forms that were included in her membership kits or sent to the e-mail provided during the enrollment process along with her corresponding receipts of purchase Upon receipt of the completed rebate forms and receipts, Ms***’s rebate checks would have been delivered within 4-weeksWe regret that Ms*** did not receive her rebate forms in a timely manner In order to uphold our high level of customer satisfaction, Ms*** may either e-mail [redacted] ) or fax (###-###-####) her receipts to my attention, and I will have her rebates processed by our Claims departmentPlease be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Shoppers Advantage As such, Ms***’s Travelers Advantage membership was canceled on October 20, 2014, and a refund of $will be issued to her credit card account Ms***’s Shoppers Advantage membership was canceled on November 14, 2014, and an additional refund of $will be issued to her account as full reimbursement of the fees that she was charged for this serviceWe apologize for any inconvenience that Ms*** may have experienced and hope that this matter has been resolved to her satisfactionSincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] ***’s concerns with her Great Fun and Shoppers Advantage memberships, services provided by Trilegiant CorporationBy way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.Our records indicate that [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on August 25, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number Upon calling the toll free number, Ms [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate she accepted The offer for joining Great Fun was $in rebates for purchases from [redacted] The offer related to Shoppers Advantage was $worth of rebates for gas purchases According to the terms of the agreements for Great Fun and Shoppers Advantage, if Ms[redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.Great Fun and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships Our records indicate that Ms[redacted] provided her date of birth to the representative confirming her authorization to enroll in both of the services Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage As such, Ms***’s Great Fun membership was canceled on September 20, 2014, and she was not charged a monthly fee Ms***’s Shoppers Advantage membership was canceled on January 12, 2015, and a refund of $will be issued to her credit card account as full reimbursement of the fees that she was charged for the serviceWe apologize for any inconvenience that Ms [redacted] may have experienced and hope that this matter has been resolved to her satisfactionSincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However if I don't receive the $rebate check within the 15-days I will be submitting another complaintI do not consider this resolved until I receive the $rebate.Sincerely, [redacted]
September 17, VIA ONLINE SUBMISSION Revdex.com (“Revdex.com”) Revdex.com Complaint Department /> RE: Revdex.com Case #: [redacted] Dear Sir or Madam: This correspondence is in regard to the above referenced complaint filed with your office Due to Privacy, we are not able to provide specific information regarding insurance related matters on this websitePlease be assured that a written response addressing all issues raised by the complainant will be sent directly to the Primary Insured under separate cover within the next seven (7) to ten (10) business days We appreciate your understanding regarding this matter Sincerely, Third Party Administrator cc: carrier
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI would like to thank the Revdex.com and S [redacted] for the quick resolution to this issueI see on my credit card statement that the money has already been reimbursed Sincerely, [redacted] ***
March 27, VIA ONLINE SUBMISSION Revdex.com (“Revdex.com”) Revdex.com Complaint Department RE: Revdex.com File #: [redacted] Dear Sir or Madam: This correspondence is in regard to the above referenced complaint filed with your office Due to Privacy, we are not able to provide specific information regarding insurance related matters on this websitePlease be assured that a written response addressing all issues raised by the complainant will be sent directly to the Primary Insured under separate cover within the next seven (7) to ten (10) business days We appreciate your understanding regarding this matter Sincerely, Third Party Administrator cc: carrier
Revdex.com: I received a full refund I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]
Thank you for your correspondence regarding [redacted] concerns with her [redacted] memberships, services provided by [redacted] Corporation By way of background, [redacted] are part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges Our records indicate that [redacted] enrolled in [redacted] *n May 4, 2015, while responding to an online offer on the [redacted] website The [redacted] membership was described to [redacted] at the time of enrollment, including billing and cancellation terms [redacted] accepted the offer by providing her first and last name, address, date of birth, social security number, and billing information and clicking "Yes, Sign Me Up!”, indicating her agreement to enroll in the service After completing her enrollment in [redacted] saw an additional offer to try [redacted] on the [redacted] enrollment confirmation page The [redacted] membership was also described to [redacted] at the time of enrollment, including billing and cancellation terms [redacted] accepted this offer by entering the last four digits of the credit card number that she previously provided when signing up for [redacted] and again clicking “Yes, Sign Me Up!”, confirming her agreement to enroll in the service Please be assured that we make every effort to ensure that members are satisfied with their memberships in [redacted] As such, [redacted] ’s [redacted] membership was canceled on August 5, 2015, and she was no longer charged a monthly fee [redacted] ’s [redacted] membership was canceled on February 22, 2016, and refunds totaling $are being issued to her debit card account as full reimbursement of the fees that she was charged for this service We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, Jason A [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with her Shoppers Advantage and Great Fun memberships, services provided by Trilegiant CorporationBy way of background, Shoppers Advantage and Great Fun are part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join Shoppers Advantage and Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the chargesOur records indicate that Ms [redacted] was enrolled in Shoppers Advantage and Great Fun on January 2, On that date, Ms [redacted] was asked if she would like to learn about special offers for trying the services for trial periods The offer for joining Shoppers Advantage was $in gas purchase rebates The offer related to Great Fun was a $ [redacted] gift card Ms [redacted] provided her first and last name, address, and billing information in order to accept the offers in the servicesDuring the enrollments, Ms [redacted] was provided with the terms of the memberships in Shoppers Advantage and Great Fun Great care is taken to ensure that the consumer authorizes enrollment in the programs Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods Trial members may cancel at anytime within the trial periods by simply calling the toll-free numbers, which are provided during enrollment and listed on the membership materials and owe nothing further Please be assured that we make every effort to ensure that members are satisfied with their memberships in Shoppers Advantage and Great Fun As such, Ms [redacted] Shoppers Advantage membership was canceled on April 2, 2015, and a full refund of $will be issued to her credit card account Ms [redacted] Great Fun membership was also canceled on April 2, 2015, and an additional refund of $will be issued to her account as full reimbursement of the monthly fee that she was charged for this serviceWe apologize for any inconvenience that Ms [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with [redacted] and [redacted] memberships, services provided by [redacted] By way of background, [redacted] are part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges After researching [redacted] concerns, we found that [redacted] enrolled in both our [redacted] services on December 11, 2014, after she called to order merchandise from [redacted] On that date, [redacted] was asked if she would like to learn about special offers for trying the services for trial periods The offer for joining [redacted] was two (2) $rebates for purchases from [redacted] The offer related to [redacted] was $in gas purchase rebates [redacted] go to great lengths in order to ensure that an authorized person agrees to the memberships If [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the monthly membership fees The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees Please be assured that we make every effort to ensure that members are satisfied with their memberships in [redacted] As such, [redacted] ’s [redacted] membership was canceled on May 3, 2016, and refunds totaling $were issued to the credit card account that was charged Additional refunds totaling $are being issued to the account as full reimbursement of the fees that [redacted] was charged for the service [redacted] membership was also canceled on May 3, 2016, and refunds totaling $were issued to her account Additional refunds totaling $are also being issued to [redacted] account as full reimbursement of the fees that she was charged for this service Sincerely, Jason A [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] ’s concerns with [redacted] ’s [redacted] membership, a service provided by Trilegiant CorporationBy way of background, [redacted] is part of an established membership-based service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.Our records indicate that Mr [redacted] was enrolled in the [redacted] service on November 21, 2015, through a response to an online offer on the [redacted] .com website The [redacted] membership was described at the time of enrollment, including billing and cancellation terms The offer was accepted by providing Mr [redacted] ’s name, address, date of birth, social security number and billing information, and clicking "Yes, Sign Me Up!”, indicating Mr [redacted] ’s agreement to enroll in the service Please be assured that we make every effort to ensure that a member is satisfied with their membership in [redacted] As such, Mr [redacted] ’s membership was canceled on December 9, 2015, and a refund of $is being issued to the debit card account that was charged for the service.In his complaint, Mr [redacted] references business dealings with Small Business Credit Solutions Trilegiant Corporation is not associated with Small Business Credit Solutions and would be unable to assist with any concerns regarding that company.We apologize for any inconvenience that Mr [redacted] and Mr [redacted] may have experienced and hope that this matter has been resolved to their satisfaction.Sincerely,Jason A [redacted] Customer Relations
Thank you for your letter of correspondence regarding [redacted] concerns with her [redacted] Gold membership, a service provided by Trilegiant Corporation By way of background, [redacted] Gold is part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join [redacted] Gold in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card or checking account statement at the time of the billing along with the name of the service to identify the chargeMs [redacted] received a solicitation to join [redacted] Gold which was mailed to select [redacted] Bank customers The solicitation piece fully and clearly disclosed the terms of the offer Unless the customer affirmatively elected to subscribe by returning the signed and completed order card, the customer would not be enrolled as a member, nor billed the monthly fee For offers with a trial period, members could cancel at any time within the trial period by simply calling a toll-free number which was listed in the membership materialsOur records indicate that Ms [redacted] was enrolled in [redacted] Gold on August 27, 2012, after we received her signed and completed order card We have attached a copy of Ms [redacted] order card for your reviewPlease be assured that we make every effort to ensure that a member is satisfied with their membership in [redacted] Gold As such, Ms [redacted] membership was canceled on June 30, 2015, and refunds totaling $will be issued to her checking account as full reimbursement of the fees that she was charged for the service We have also have taken immediate steps to remove Ms [redacted] name and address from our future mailing lists However, in some cases, the process to ensure that a name is removed from all mailing lists may take several weeks to completeWe apologize for any inconvenience that Ms [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with his [redacted] Enhanced membership, a service provided by Trilegiant Corporation Feedback such as his provides us with the opportunity to re-examine our procedures, make changes where necessary and continually strive for increased customer satisfactionWe assure you that Mr [redacted] complaint has been treated seriously We did receive a copy of Mr [redacted] store receipt reflecting his purchase of the [redacted] membership, and after additional research, we were able to locate Mr [redacted] membership number I have contacted Mr [redacted] to provide him with this information and to let him know that his [redacted] benefits are active We have also requested for a new membership kit to be sent to Mr [redacted] , which he should receive within the next 7-business daysWe apologize for any inconvenience that Mr [redacted] may have experienced and hope that this matter has been resolved to his satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] ***’s concerns with her Shoppers Advantage membership, a service provided by Trilegiant Corporation.By way of background, Shoppers Advantage is part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.Our records indicate that Ms [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on June 17, 2014, after making an online reservation and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number Upon calling the toll free number, Ms [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate she accepted The offer for joining Great Fun was two $rebates for reservations The offer related to Shoppers Advantage was $in gas purchase rebates According to the terms of the agreements for Great Fun and Shoppers Advantage, if Ms [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees Ms [redacted] was provided a separate phone number for each service to use in order to call and cancel.Great Fun and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships Our records indicate that Ms [redacted] provided her first and last name, address, and billing information to the representative in order to accept the offers in the services.Please be assured that we make every effort to comply with a member’s request to cancel their memberships in Great Fun and Shoppers Advantage for any reason As such, Ms***’s Great Fun membership was canceled on July 16, 2014, and she was not charged a monthly fee Ms***’s Shoppers Advantage membership was canceled on October 28, 2015, and refunds totaling $are being issued to her credit card account as full reimbursement of the fees that she was charged for the serviceWe apologize for any inconvenience that Ms [redacted] may have experienced and hope that this matter has been resolved to her satisfactionSincerely,Jason A [redacted] Customer Relations
August 7, VIA ONLINE SUBMISSION Revdex.com (“Revdex.com”) Revdex.com Complaint Department /> RE: Revdex.com Case #: [redacted] Dear Sir or Madam: This correspondence is in regard to the above referenced complaint filed with your office Due to Privacy, we are not able to provide specific information regarding insurance related matters on this websitePlease be assured that a written response addressing all issues raised by the complainant will be sent directly to the Primary Insured under separate cover within the next seven (7) to ten (10) business days We appreciate your understanding regarding this matter Sincerely, Third Party Administrator cc: carrier
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I received a direct deposit in the amount I requested Really appreciate your help in this matter Thanks again Sincerely, [redacted] ***
Thank you for your correspondence regarding [redacted] ’s concerns with the rebates that she was offered for joining [redacted] , a service provided by [redacted] Corporation Our records indicate that [redacted] has enrolled in multiple memberships in [redacted] after making purchases from [redacted] ***and then responding to offers to receive a rebate on her recent purchase by calling a toll free number Upon calling the toll free number, [redacted] was presented with the option to enroll in [redacted] The offer for joining [redacted] was four (4) $rebates for gas purchasesIn order to avail herself of the promotional offers, [redacted] was required to return the rebate forms that were included in her membership kits or sent to the e-mail provided during the enrollment process, along with her corresponding gas purchase receipts Upon receipt of the completed rebate forms and receipts, [redacted] ’s rebate checks would have been delivered within 6-weeksFor [redacted] membership number [redacted] , our records indicate that we have approved four $rebates for [redacted] The dates that these rebates were approved were 8/29/2014, 11/4/2014, 1/24/2015, and 8/17/ [redacted] should receive her last rebate check for this membership within fifteen to twenty business days from that date of approvalFor [redacted] membership number [redacted] , our records indicate that we have also approved four $rebates for [redacted] The dates that these rebates were approved were 2/20/2015, 5/1/2015, 6/1/2015, and 8/11/ [redacted] should receive her last rebate check for this membership within fifteen to twenty business days from that date of approvalWe apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, Jason A [redacted] Customer Relations
July 30, VIA ONLINE SUBMISSION Revdex.com (“Revdex.com”)Revdex.com Complaint Department RE: Revdex.com Case #: [redacted] Dear Sir or Madam: This correspondence is in regard to the above referenced complaintfiled with your office Due to Privacy, we are not able to provide specific information regarding insurance related matters on this websitePlease be assured that awritten response addressing all issues raised by the complainant was mailed to the insured today, via overnight mail We appreciate your understanding regarding this matterSincerely,Third Party Administrator cc: [redacted]
Thank you for your correspondence regarding [redacted] ’s concerns with her [redacted] membership, a service provided by [redacted] CorporationBy way of background, [redacted] is part of an established membership-based discount service companyWe jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the chargeOur records indicate that you enrolled in both our [redacted] and [redacted] services on July 27, 2015, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number Upon calling the toll free number, [redacted] was presented with the option to enroll in both [redacted] and [redacted] which our records indicate she accepted The offer for joining [redacted] was two (2) $rebates for purchases from [redacted] The offer related to [redacted] was $in gas purchase rebates According to the [redacted] of the agreements for [redacted] and [redacted] , if [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees A separate phone number to call to cancel each service was provided during the enrollment processPlease be assured that we make every effort to ensure that members are satisfied with their memberships in [redacted] and [redacted] As such, ** [redacted] ’s [redacted] membership was canceled on December 10, 2015, and a full refund totaling $is being issued to her credit card account ** [redacted] ’s [redacted] membership was canceled on March 1, 2016, and additional refunds totaling $are being issued to her account as full reimbursement of the fees that she was charged for this service Our records also indicate that [redacted] disputed one of our $charges, which was then charged back to [redacted] We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfactionSincerely, Jason Anderson Customer Relations
Thank you for your correspondence regarding [redacted] ’s concerns with her Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges Our records indicate that Ms [redacted] was enrolled in our Great Fun and Shoppers Advantage services on October 4th, 2013, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number Upon calling the toll free number, Ms [redacted] was presented with the option to enroll in Great Fun and Shoppers Advantage, which our records indicate she accepted According to the terms of the agreements for Great Fun and Shoppers Advantage, if Ms [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees Great Fun and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships Our records indicate that Ms [redacted] provided her date of birth to the representative confirming her authorization to enroll in the services Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage As such, Ms [redacted] ’s Great Fun membership was canceled on April 2nd, 2014, and a full refund of $will be issued to her debit card account Ms [redacted] ’s Shoppers Advantage membership was also canceled on April 2nd, 2014, and an additional refund totaling $will be issued to her account as full reimbursement of the fees that she was charged We apologize for any inconvenience that Ms [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] ***’s concerns with her Travelers Advantage and Shoppers Advantage memberships, services provided by Trilegiant CorporationBy way of background, Travelers Advantage and Shoppers Advantage are part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join Travelers Advantage and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.Our records indicate that Ms*** was enrolled in both our Travelers Advantage and Shoppers Advantage services on July 1, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number Upon calling the toll free number, Ms*** was presented with the option to enroll in both Travelers Advantage and Shoppers Advantage, which our records indicate she accepted The offer for joining Travelers Advantage was $worth of rebates for purchases from [redacted] The offer related to Shoppers Advantage was $in gas purchase rebates According to the terms of the agreements for Travelers Advantage and Shoppers Advantage, if Ms*** did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership feesIn order to avail herself of our promotional offers, Ms*** was required to return the rebate forms that were included in her membership kits or sent to the e-mail provided during the enrollment process along with her corresponding receipts of purchase Upon receipt of the completed rebate forms and receipts, Ms***’s rebate checks would have been delivered within 4-weeksWe regret that Ms*** did not receive her rebate forms in a timely manner In order to uphold our high level of customer satisfaction, Ms*** may either e-mail [redacted] ) or fax (###-###-####) her receipts to my attention, and I will have her rebates processed by our Claims departmentPlease be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Shoppers Advantage As such, Ms***’s Travelers Advantage membership was canceled on October 20, 2014, and a refund of $will be issued to her credit card account Ms***’s Shoppers Advantage membership was canceled on November 14, 2014, and an additional refund of $will be issued to her account as full reimbursement of the fees that she was charged for this serviceWe apologize for any inconvenience that Ms*** may have experienced and hope that this matter has been resolved to her satisfactionSincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] ***’s concerns with her Great Fun and Shoppers Advantage memberships, services provided by Trilegiant CorporationBy way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.Our records indicate that [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on August 25, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number Upon calling the toll free number, Ms [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate she accepted The offer for joining Great Fun was $in rebates for purchases from [redacted] The offer related to Shoppers Advantage was $worth of rebates for gas purchases According to the terms of the agreements for Great Fun and Shoppers Advantage, if Ms[redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.Great Fun and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships Our records indicate that Ms[redacted] provided her date of birth to the representative confirming her authorization to enroll in both of the services Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage As such, Ms***’s Great Fun membership was canceled on September 20, 2014, and she was not charged a monthly fee Ms***’s Shoppers Advantage membership was canceled on January 12, 2015, and a refund of $will be issued to her credit card account as full reimbursement of the fees that she was charged for the serviceWe apologize for any inconvenience that Ms [redacted] may have experienced and hope that this matter has been resolved to her satisfactionSincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However if I don't receive the $rebate check within the 15-days I will be submitting another complaintI do not consider this resolved until I receive the $rebate.Sincerely, [redacted]
September 17, VIA ONLINE SUBMISSION Revdex.com (“Revdex.com”) Revdex.com Complaint Department /> RE: Revdex.com Case #: [redacted] Dear Sir or Madam: This correspondence is in regard to the above referenced complaint filed with your office Due to Privacy, we are not able to provide specific information regarding insurance related matters on this websitePlease be assured that a written response addressing all issues raised by the complainant will be sent directly to the Primary Insured under separate cover within the next seven (7) to ten (10) business days We appreciate your understanding regarding this matter Sincerely, Third Party Administrator cc: carrier
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI would like to thank the Revdex.com and S [redacted] for the quick resolution to this issueI see on my credit card statement that the money has already been reimbursed Sincerely, [redacted] ***
March 27, VIA ONLINE SUBMISSION Revdex.com (“Revdex.com”) Revdex.com Complaint Department RE: Revdex.com File #: [redacted] Dear Sir or Madam: This correspondence is in regard to the above referenced complaint filed with your office Due to Privacy, we are not able to provide specific information regarding insurance related matters on this websitePlease be assured that a written response addressing all issues raised by the complainant will be sent directly to the Primary Insured under separate cover within the next seven (7) to ten (10) business days We appreciate your understanding regarding this matter Sincerely, Third Party Administrator cc: carrier
Revdex.com: I received a full refund I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]
Thank you for your correspondence regarding [redacted] concerns with her [redacted] memberships, services provided by [redacted] Corporation By way of background, [redacted] are part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges Our records indicate that [redacted] enrolled in [redacted] *n May 4, 2015, while responding to an online offer on the [redacted] website The [redacted] membership was described to [redacted] at the time of enrollment, including billing and cancellation terms [redacted] accepted the offer by providing her first and last name, address, date of birth, social security number, and billing information and clicking "Yes, Sign Me Up!”, indicating her agreement to enroll in the service After completing her enrollment in [redacted] saw an additional offer to try [redacted] on the [redacted] enrollment confirmation page The [redacted] membership was also described to [redacted] at the time of enrollment, including billing and cancellation terms [redacted] accepted this offer by entering the last four digits of the credit card number that she previously provided when signing up for [redacted] and again clicking “Yes, Sign Me Up!”, confirming her agreement to enroll in the service Please be assured that we make every effort to ensure that members are satisfied with their memberships in [redacted] As such, [redacted] ’s [redacted] membership was canceled on August 5, 2015, and she was no longer charged a monthly fee [redacted] ’s [redacted] membership was canceled on February 22, 2016, and refunds totaling $are being issued to her debit card account as full reimbursement of the fees that she was charged for this service We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, Jason A [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with her Shoppers Advantage and Great Fun memberships, services provided by Trilegiant CorporationBy way of background, Shoppers Advantage and Great Fun are part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join Shoppers Advantage and Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the chargesOur records indicate that Ms [redacted] was enrolled in Shoppers Advantage and Great Fun on January 2, On that date, Ms [redacted] was asked if she would like to learn about special offers for trying the services for trial periods The offer for joining Shoppers Advantage was $in gas purchase rebates The offer related to Great Fun was a $ [redacted] gift card Ms [redacted] provided her first and last name, address, and billing information in order to accept the offers in the servicesDuring the enrollments, Ms [redacted] was provided with the terms of the memberships in Shoppers Advantage and Great Fun Great care is taken to ensure that the consumer authorizes enrollment in the programs Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods Trial members may cancel at anytime within the trial periods by simply calling the toll-free numbers, which are provided during enrollment and listed on the membership materials and owe nothing further Please be assured that we make every effort to ensure that members are satisfied with their memberships in Shoppers Advantage and Great Fun As such, Ms [redacted] Shoppers Advantage membership was canceled on April 2, 2015, and a full refund of $will be issued to her credit card account Ms [redacted] Great Fun membership was also canceled on April 2, 2015, and an additional refund of $will be issued to her account as full reimbursement of the monthly fee that she was charged for this serviceWe apologize for any inconvenience that Ms [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with [redacted] and [redacted] memberships, services provided by [redacted] By way of background, [redacted] are part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges After researching [redacted] concerns, we found that [redacted] enrolled in both our [redacted] services on December 11, 2014, after she called to order merchandise from [redacted] On that date, [redacted] was asked if she would like to learn about special offers for trying the services for trial periods The offer for joining [redacted] was two (2) $rebates for purchases from [redacted] The offer related to [redacted] was $in gas purchase rebates [redacted] go to great lengths in order to ensure that an authorized person agrees to the memberships If [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the monthly membership fees The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees Please be assured that we make every effort to ensure that members are satisfied with their memberships in [redacted] As such, [redacted] ’s [redacted] membership was canceled on May 3, 2016, and refunds totaling $were issued to the credit card account that was charged Additional refunds totaling $are being issued to the account as full reimbursement of the fees that [redacted] was charged for the service [redacted] membership was also canceled on May 3, 2016, and refunds totaling $were issued to her account Additional refunds totaling $are also being issued to [redacted] account as full reimbursement of the fees that she was charged for this service Sincerely, Jason A [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] ’s concerns with [redacted] ’s [redacted] membership, a service provided by Trilegiant CorporationBy way of background, [redacted] is part of an established membership-based service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.Our records indicate that Mr [redacted] was enrolled in the [redacted] service on November 21, 2015, through a response to an online offer on the [redacted] .com website The [redacted] membership was described at the time of enrollment, including billing and cancellation terms The offer was accepted by providing Mr [redacted] ’s name, address, date of birth, social security number and billing information, and clicking "Yes, Sign Me Up!”, indicating Mr [redacted] ’s agreement to enroll in the service Please be assured that we make every effort to ensure that a member is satisfied with their membership in [redacted] As such, Mr [redacted] ’s membership was canceled on December 9, 2015, and a refund of $is being issued to the debit card account that was charged for the service.In his complaint, Mr [redacted] references business dealings with Small Business Credit Solutions Trilegiant Corporation is not associated with Small Business Credit Solutions and would be unable to assist with any concerns regarding that company.We apologize for any inconvenience that Mr [redacted] and Mr [redacted] may have experienced and hope that this matter has been resolved to their satisfaction.Sincerely,Jason A [redacted] Customer Relations
Thank you for your letter of correspondence regarding [redacted] concerns with her [redacted] Gold membership, a service provided by Trilegiant Corporation By way of background, [redacted] Gold is part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join [redacted] Gold in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card or checking account statement at the time of the billing along with the name of the service to identify the chargeMs [redacted] received a solicitation to join [redacted] Gold which was mailed to select [redacted] Bank customers The solicitation piece fully and clearly disclosed the terms of the offer Unless the customer affirmatively elected to subscribe by returning the signed and completed order card, the customer would not be enrolled as a member, nor billed the monthly fee For offers with a trial period, members could cancel at any time within the trial period by simply calling a toll-free number which was listed in the membership materialsOur records indicate that Ms [redacted] was enrolled in [redacted] Gold on August 27, 2012, after we received her signed and completed order card We have attached a copy of Ms [redacted] order card for your reviewPlease be assured that we make every effort to ensure that a member is satisfied with their membership in [redacted] Gold As such, Ms [redacted] membership was canceled on June 30, 2015, and refunds totaling $will be issued to her checking account as full reimbursement of the fees that she was charged for the service We have also have taken immediate steps to remove Ms [redacted] name and address from our future mailing lists However, in some cases, the process to ensure that a name is removed from all mailing lists may take several weeks to completeWe apologize for any inconvenience that Ms [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with his [redacted] Enhanced membership, a service provided by Trilegiant Corporation Feedback such as his provides us with the opportunity to re-examine our procedures, make changes where necessary and continually strive for increased customer satisfactionWe assure you that Mr [redacted] complaint has been treated seriously We did receive a copy of Mr [redacted] store receipt reflecting his purchase of the [redacted] membership, and after additional research, we were able to locate Mr [redacted] membership number I have contacted Mr [redacted] to provide him with this information and to let him know that his [redacted] benefits are active We have also requested for a new membership kit to be sent to Mr [redacted] , which he should receive within the next 7-business daysWe apologize for any inconvenience that Mr [redacted] may have experienced and hope that this matter has been resolved to his satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] ***’s concerns with her Shoppers Advantage membership, a service provided by Trilegiant Corporation.By way of background, Shoppers Advantage is part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.Our records indicate that Ms [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on June 17, 2014, after making an online reservation and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number Upon calling the toll free number, Ms [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate she accepted The offer for joining Great Fun was two $rebates for reservations The offer related to Shoppers Advantage was $in gas purchase rebates According to the terms of the agreements for Great Fun and Shoppers Advantage, if Ms [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees Ms [redacted] was provided a separate phone number for each service to use in order to call and cancel.Great Fun and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships Our records indicate that Ms [redacted] provided her first and last name, address, and billing information to the representative in order to accept the offers in the services.Please be assured that we make every effort to comply with a member’s request to cancel their memberships in Great Fun and Shoppers Advantage for any reason As such, Ms***’s Great Fun membership was canceled on July 16, 2014, and she was not charged a monthly fee Ms***’s Shoppers Advantage membership was canceled on October 28, 2015, and refunds totaling $are being issued to her credit card account as full reimbursement of the fees that she was charged for the serviceWe apologize for any inconvenience that Ms [redacted] may have experienced and hope that this matter has been resolved to her satisfactionSincerely,Jason A [redacted] Customer Relations
August 7, VIA ONLINE SUBMISSION Revdex.com (“Revdex.com”) Revdex.com Complaint Department /> RE: Revdex.com Case #: [redacted] Dear Sir or Madam: This correspondence is in regard to the above referenced complaint filed with your office Due to Privacy, we are not able to provide specific information regarding insurance related matters on this websitePlease be assured that a written response addressing all issues raised by the complainant will be sent directly to the Primary Insured under separate cover within the next seven (7) to ten (10) business days We appreciate your understanding regarding this matter Sincerely, Third Party Administrator cc: carrier
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I received a direct deposit in the amount I requested Really appreciate your help in this matter Thanks again Sincerely, [redacted] ***
Thank you for your correspondence regarding [redacted] ’s concerns with the rebates that she was offered for joining [redacted] , a service provided by [redacted] Corporation Our records indicate that [redacted] has enrolled in multiple memberships in [redacted] after making purchases from [redacted] ***and then responding to offers to receive a rebate on her recent purchase by calling a toll free number Upon calling the toll free number, [redacted] was presented with the option to enroll in [redacted] The offer for joining [redacted] was four (4) $rebates for gas purchasesIn order to avail herself of the promotional offers, [redacted] was required to return the rebate forms that were included in her membership kits or sent to the e-mail provided during the enrollment process, along with her corresponding gas purchase receipts Upon receipt of the completed rebate forms and receipts, [redacted] ’s rebate checks would have been delivered within 6-weeksFor [redacted] membership number [redacted] , our records indicate that we have approved four $rebates for [redacted] The dates that these rebates were approved were 8/29/2014, 11/4/2014, 1/24/2015, and 8/17/ [redacted] should receive her last rebate check for this membership within fifteen to twenty business days from that date of approvalFor [redacted] membership number [redacted] , our records indicate that we have also approved four $rebates for [redacted] The dates that these rebates were approved were 2/20/2015, 5/1/2015, 6/1/2015, and 8/11/ [redacted] should receive her last rebate check for this membership within fifteen to twenty business days from that date of approvalWe apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, Jason A [redacted] Customer Relations
July 30, VIA ONLINE SUBMISSION Revdex.com (“Revdex.com”)Revdex.com Complaint Department RE: Revdex.com Case #: [redacted] Dear Sir or Madam: This correspondence is in regard to the above referenced complaintfiled with your office Due to Privacy, we are not able to provide specific information regarding insurance related matters on this websitePlease be assured that awritten response addressing all issues raised by the complainant was mailed to the insured today, via overnight mail We appreciate your understanding regarding this matterSincerely,Third Party Administrator cc: [redacted]
Thank you for your correspondence regarding [redacted] ’s concerns with her [redacted] membership, a service provided by [redacted] CorporationBy way of background, [redacted] is part of an established membership-based discount service companyWe jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the chargeOur records indicate that you enrolled in both our [redacted] and [redacted] services on July 27, 2015, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number Upon calling the toll free number, [redacted] was presented with the option to enroll in both [redacted] and [redacted] which our records indicate she accepted The offer for joining [redacted] was two (2) $rebates for purchases from [redacted] The offer related to [redacted] was $in gas purchase rebates According to the [redacted] of the agreements for [redacted] and [redacted] , if [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees A separate phone number to call to cancel each service was provided during the enrollment processPlease be assured that we make every effort to ensure that members are satisfied with their memberships in [redacted] and [redacted] As such, ** [redacted] ’s [redacted] membership was canceled on December 10, 2015, and a full refund totaling $is being issued to her credit card account ** [redacted] ’s [redacted] membership was canceled on March 1, 2016, and additional refunds totaling $are being issued to her account as full reimbursement of the fees that she was charged for this service Our records also indicate that [redacted] disputed one of our $charges, which was then charged back to [redacted] We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfactionSincerely, Jason Anderson Customer Relations